So disappointed in the service I received Ridgecrest AT&T location for handling my wife’s iPhone 7 Plus trade-in. We went in asking to do a trade-in. The guy looks over her phone tells us it’s in good condition and says we can get 350 for it. So we pick out our new phone he adds it to our account, we pay the tax and add in screen protector, charger and case. Now the system goes down he can’t process the trade in. Tells us we can come back the next day and he’ll have the paperwork done on it. I think no problem and he writes my number on a note sticking it to the phone. I left understanding it was all good. I get a call next day and he says he can’t accept the phone. I ask why and he says he reinspected the phone and there’s a tiny crack on the bottom of the phone. Bad service. He should of done this first then I wouldn’t of gotten the phone so now I want to bring the new phone back but there’s a restocking fee. This wasn’t my fault that he didn’t do his job right. They wouldn’t even waive the restocking fee. I ask for the manager and same thing. I was told I didn’t have to leave the phone there. If he would of told me the trade-in wasn’t official till in the system I would of understand. The management didn’t even try to make things right here. I go to get my phone back minus the screen protector they removed. I get the phone from the manager and all he says is people make mistakes. No apologies nothing. To top it off I had to go back because they gave my wife the wrong protective screen for 12 pro max and I had to pay $5 change more for it. Unsatisfactory service here. They won’t own up their mistakes. Won’t be coming back here.

Store is closed for good. Store location is available for rent.

Ryan & Hector were very helpful. Great service

Went in for trade ins on Saturday. Vanessa G was awesome, professional and knowledgeable. We picked out our new phones, cases and then just sat there and talked...while she worked. She got all of my work contacts transferred over..(I was concerned) both phones transferred like they should.So we all just sat there having a casual conversation. Was very pleasant and effortless. Well had to type in my password once...🙄..lol But overall, we just relaxed.Vanessa...good luck with your future endeavors and thank you for everythingThe Hartmans😎

Most incompetent staff, Ryan got all the numbers wrong, it was a nightmare!! Horrible experience ever!

I usually go to Lancaster AT&T but after finding this store I won’t be going over there no more. The staff was friendly and was able to answer all my questions. Not to mention I didn’t have to wait 10 hours to get helped.

Quick. Simple. Clean.This location is excellent, very clean & comfortable. The staff will happily answer any questions you have & will be very friendly!I have a business account with AT&T and had run into some issues adding lines - they solved the problem and even got my rates down a bit!Thanks!

Representative Jordan was friendly And informative. He took the time out to make sure we understood completely in regards to questions we had. Overall great customer service.

I think the world of this place.. very nice place to be...

I wish they had more samsung accessories

Very helpful, very short wait 5 stars 🌟 10/10 would recommend.

Terrible customer service. Very rude and unapologetic when they make mistakes. Theyve costed me over $300 by simply adding the wrong type of service on my account multiple times. Never going back here again.

The staff was helpful. New set of employees, they were amazing. Manager even allowed me to get a discount off of my accessory because they didnt have the color I originally wanted. Highly recommend!!!

Ryan was amazing to assist and reassure the change from sprint to att. God bless you for having such patient and knowledgeable emploee.Jordan was very very good!!

The associate who assisted us was extremely rude. The other associates were friendly.

Great experience here at this location. The associates were very helpful. Eric was very knowledgeable and got us a great deal. Definitely will come back.

I dont know if staff changed or what, by looking at the previous reviews. Service was pleasant, easy and fast. I had a cross upgrade done without any issues both phones worked perfectly. Sales staff, Bob, did great as usual theres the extras for the phone pitch but thats expected and it was done politely. I recommend this store highly.

Called to tell them what I was traveling to their location for (Im an hour away) only to be told that they didnt have what I needed to begin with.

The manager and staff were very friendly and helpful. Great customer service. The store was clean and organized, the best AT&T store I’ve been into. I will be coming back and recommending this store to everyone!

This store is trying to coerce people to leave 5 star reviews. They have a posted sign that reads Leave us a 5 star Google review and get 15% of an accessory. Their service is terrible. There were 2 employees working and 5 customers not being helped and Gideon took a 10 minute smoke break instead of helping the next customer.

Well earned 1 star review.. Took the only two associates working to put a phone case on for a single customer(approximately 15-20 minutes) while 4 others waited. Super professional

Very friendly staff, super helpful. One of the best stores Ive visited. Ill definitely be back.

Gideon and Vanessa were great! They got me out of my TV nightmare and set me up with new DTV service and even have me Sunday Ticket Free! Must go see them.

Came in to upgrade my phone and Gideon was very helpful! He was very knowledgeable of the devices I was interested in and transferring my data from one device to another couldnt have gone any smoother. Ohio!

Very friendly and knowledgeable staff. They always get take care of everything quickly and efficiently I would recommend this location for any cellular needs. They even got me set up with direct tv!

Staff is super friendly and helpful. Store is always clean and relaxing. Product prices are reasonable and they have fair deals. Love doing business with them. Been a customer since 2004.

Best AT&T Ive ever visited. They all helped me transfer my phone over, and even signed me up for TV! This new staff is wonderful.

I was having issues with the speaker on my iphone. Gideon did a software update which fixed it. He also answered some questions I had about bit rate quality in regards to my twitch stream. All in all I had a great experience.

Triscan was great.patient and knowable..every one seems to be experts in there product and people skills. Great job people. Ill will refer people there

The sale was quick and painless. Better than I remember in the past. The sales rep was courteous and professional.

The manager was super friendly and helpful. Made the experience here great. The best at&t store I’ve visisted

Eric Hannah is absolutely amazing he has the best customer service skills. I have always been pleased when I leave.

Tristan is awesome. Really knows his stuff. Very helpful and patient

Great service and helpful reps! Gideon was very helpful with my phone issues--friendly and efficient.

The staff were very nice and patient. Seem a little understaffed, but did their best to help customers. Will come there again.

Very helpful, and quick service!

Eric is awesome, he even setup my Bluetooth in my car!

I went to the store because my bills were out of control. I sat with the manager I believe his name was Luis, he helped me get all of my bills under control. He signed me up with Directv and lowered my phone bill. I even bought him subway for all of the time he spent with me. Amazing store here in Ridgecrest. They are great!

Horrible service.... they have 1 good employee i cant remember his name. But all the rest are horrible. Theyre all in the back playing video games while the 1 good employee takes care of 10 people. This place really needs to fire all the employees and start fresh with new people that care about theyre jobs and take pride in there jobs.

Eric hannah was very helpful and patient,everything we needed was taken care of in the greatest of care..he answered all of our questions and was able to lead us in the right direction,me and my wife are happy we switched to at&t,thanks Eric hannah and at&t!!!

Store Manager Tristen was extremely helpful with our phone upgrade. Best AT&T Store we have used.

The manager Eric was a great help today. He took the time when he didnt have to to help me with an issue that customer service wouldnt help me with over the phone. I will forever be grateful to Eric and the staff at the ridgecrest at&t. Thank you again eric!

Always a great experience. Everyone always does everything in their power to help and solve my problems. And to the negative reviewers, as in every customer service situation, if you leave your crappy attitude at the door and realize they didnt personally do anything to make you upset, youll be much better off. And since technology isnt going anywhere, Im just happy to have a place in town to help me out with my inevitable issues.

Tristen was awesome and very helpful. Great customer service.

Great store and staff, got me going after I had issues with customer care. Recommendation for sure!

Erica and team always take care of me when I’m in town.

Uggg

I went to this location twice today. Everyone was very nice and extremely helpful. They transferred my account to my new phone. Later they transferred my info for me. Great crew.

Says they open at 9 am. Wife and I waited until 9:20 am and door was still locked with the lights off. I guess we’ll get the new phones from somewhere down south this weekend.

Employees are rude and incompetent. We were going to switch service to AT&T from Verizon but the stupidity and rudeness of AT&T employees are unparalleled! We could not even activate our new acct as per instructed by 1-800 customer service because the Ridgecrest AT&T doesnt know how! Omg what a headache! Not going to switch to them now. Im going to save the ibuprofen!

People are great. They have great service. Free parking

Had a great experience. Had issues with my phone and Eric handled it.

Every time I go in to AT&T your waiting at least 30 to 40 min. Need more associates hate going there because of the wait time.

Upset with the store, very incapable. I came from T mobile and wished I stayed. I pay 80$ a month for 1 gb internet and a GS7. For two years....garbage and They are overpriced, charge activation fees even when you have service, and never have anything in Stock that I want or need. They always down talk you into something that you dont want just to better themselves. I dont like there CS at all. Terrible company now.

This store does not deserve a rating - a negative number is too good. The employees are rude and have messed up our account and our phones several times over the past few weeks. Today we tried to do a cross up grade and they set up the new phone with another phone number on our account and disabled both phones. They really suck! Dont go in this store!

Super friendly and courteous staff. Definitely, going back!

Gideon and the other very young man are wonderful and very helpful. Unfortunately, I have had to deal with rudeness from the other male employess.

Glad to do business with them! Gideon was the best employee there!

It opens around 10 and we have been waiting for 20 minutes. There are people inside but told us 5 minutes and we are still waiting for them to open up and let us in.

Eric was amazing!! He really took care of our cell phone issue.

This store is always short staffed ..customers services is awesome but never enough help

Very knowledgeable staff. Helpful and courteous!

Very happy to be here!

I had a question about my phone. Woman was rude and not helpful at all.

These guys are good

Great service

Staff is very nice and helpful

The salesperson exhausted every possibility.

Hannah, your my Mannah!

Very nice people

Rude neber shop there again

Eric and Luis are fantastic

Good customer service

The employee are rude including the managers glad to go to Verizon wireless now

Amazing, friendly, and helpful staff!

Stupid people working there. They eat while working. Only 2 people on . Long wait

Very bad service

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