Today my wife, father, and I drove an hour to this dealership and had the intention to finance 2 new vehicles we were very serious about. When we got there everything was going smoothly, we were looking at one of the cars we were interested in, but then we noticed that the price on the paper attached to the car window did not match the price on the dealerships website at all. It wasnt off by just a couple hundred dollars or even just $1000. It was a difference of around $4000. We immediately brought this to our salesmans attention. He seemed confused and thought maybe it was just a different car on the lot. But he took a look at both stock numbers for the car we were sitting in and the car on their website, and both stock numbers matched. He told us he is going to bring this to his manager right away and find out what is going on. After test driving the car, we returned to the salesman, and he told us that his manager said it is a mistake that was made by whoever puts those numbers on their site, that the actual price is indeed the higher price, that his manager is furious that this mistake was made, that theyre going to have it fixed right away on the website, but that theyre still selling it for the higher price and not honoring their website price or a price even close to that one. We drove an hour to this dealership ONLY because of this low price listed on their site. Its not our problem that they put the wrong price online. This is false advertisement. The salesman just continued to apologize and say theres nothing they can do. He even told us that incidents like this very one have happened multiple times before, this isnt the first time its happened. Sounds like a very professional business.That doesnt make this situation acceptable in any way. This entire time, the manager didnt even come out of his office to speak with us, didnt apologize himself, didnt try to offer anything to get us to purchase the vehicle. My father also asked the salesman for his managers name and when they walked towards the managers office to get his card, the manager paid my father no attention and continued eating his food. This isnt the type of dealership you want to give your business. A dealership that uses false advertisement, chooses not to honor prices on their own site, and doesnt seem to have good customer service that high on their priority list.

I have had several very good experiences at their parts department. Have used their sales department once a long time ago. Maybe its gotten better but I dont plan to go back. Have used their service department a few times One of the experiences was distinctly better than the others. I dont play to go back there Either. But I will probably use their parts depart again. They seem knowledgeable and they try hard. Thank you to the guys in the parts department.

I had my 2011 GTI serviced by Joe Swafford and his team at Fox Volkswagen. The car required a rather extensive procedure (timing chain replacement along with all corresponding components IE: tensioner, guides, etc.) Joe went above and beyond in every aspect of the repair. He set proper expectations, arranged for a loaner (Earle helped with this and is a rockstar as well) and made sure that all of my questions and concerns were addressed in a timely fashion. Joe and the team at Fox VW have definitely earned my loyalty and I will be coming back to this location for all of my service needs.

Leaesd a new car from them last weekMy salesman was Mike Lull, he was professional and helpful, I was very pleased with his help and services. The process was easy and smooth. Thank you Mike.

I love this dealership Steve in Newcastles is amazing and their service department has gotten really, really excellent, Especially Joe in Volkswagen service and Michae Sam in Parts is wonderful too!

I’m sitting here, stuck in the waiting room for SIX HOURS (i was told 4 hours) because apparently you have to reserve a loaner car when you make your appointment, and I was magically supposed to know that? If someones getting all day work on their vehicle, they probably need a ride, woulda been nice if the person on the phone had mentioned it or asked or offered when I was making the appointment, but I mean, screw providing any remotely decent customer service to a disabled veteran who bought the car from here, right? I can barely afford the servicing, i sure cant afford an uber to get me to mount clemens and back. I’ll be finding somewhere else to take my car after this.

I got a new leased car (2019 Jetta) from this dealership 3 weeks ago. The next day I saw inside the windshields and windows was frozen, I took it to service center that week. They said they cannot recreate the issue(since the temperature was at 40s when they tried to recreate ).From the next week, every day morning the inside windshield and door is frozen. I have tried contacting the service center for one entire week via phone, dropped voice mail, emailed them. I did not get any response from them and I am trying to contact them for this entire week.Very poor customer service. They have given me a defective car.Be careful when you buy or lease from this dealership

I dont give five star ratings very often but this place is deserving of it. Mike and Rich both helped my family and I with our first VW lease and I dont think I have ever had a better car buying experience. I was really impressed. We will be returning customers...

Ron Brown is awesome. Great friendly atmosphere

Great service and nice selection of cars!

Thank you to the VW service team for taking care on short notice of an unexpected dead battery on my Tiguan. Another good experience.

The service was great, the waiting area was clean and social distancing was being practiced. Also had a nice conversation with sales associate Ms. Bonscour, whom was very helpful

I drive 60 miles and pass quite a few other VW Dealerships to have my service done at Fox in Rochester. A dear friend recommended them to me and he was 100% correct. 5 Stars!

Great service and very professional. I will definitely keep coming back for my service.

Weve had great service for our 2018 Tiguan, which we purchased here too. They are prompt and courteous.

I scheduled a pretty intensive service for my Tiguan at 3:30 on a Friday. When I arrived, the gentleman initially said it would take longer than expected, they didnt have a mechanic, and to return Monday. I spoke with Mike, the service manager, and explained the situation. He put me up in a rental for the weekend. He took a situation that yes, was an error, but made it right. This is customer service. Errors happen--but acknowledge and fix them. This is why I go to Fox for my VWs.Thanks!!!

Always helpful, engaging, educational and timely, also good deals $$

Courteous staff.

Amazing service. I was taken care of very nicely. My First service fee was taken care of by the dealership. Very friendly staff and seem to be happy to help.

This a very professional and customer focused dealership. Their vehicles are the highest quality and all their representatives, from the 1st person who greets you to the salesperson, to the sales and finance managers, all are friendly and helpful. All provide a very easy shopping and purchasing experience that you will enjoy. Take the no hassle test drive!Daniel Colangelo is my guy! He is a super helpful and competent professional who was responsive to every question and need I had. He created a great deal for me and I leased a new Atlas. He remained patient and informative through the entire process, which included my start/stops of the deal for various reasons. Anyway, he saw it through and highly recommend him.Justin B.

Came in there for a misfiring issue. They told me it was my spark plugs even though I put in new ones 5 days earlier. But they couldnt move forward with find what was the problem unless they changed them. Cost me 200 for something I could do for 10 dollars. Currently waiting to find out what the real issue is. They try to squeeze any money out of me even though Im a college student with very little money. Typical dealership stuff, making their money off of repairs that are unnecessary. Only getting 2 stars because my shuttle driver was amazing. Would give 5 stars just for him. Other than that, they try to squeeze money out me that I dont have. Currently getting involved with corporate, so we will see how this goes. If this doesnt get resolved the right way. Thats it for Volkswagen from me.

Overall my experience was pretty amazing. And it all started with a porter out in the parking lot that said “Hello!” He asked me if I needed Help, and he asked what I was Looking for. He offered to take me in to meet one of the salesman. I was Running late for work as I just Did a quick drop in to look at a few cars. He took my name and number and gave it to Brendan my salesman.Brendan was Awesome! He let me test drive all the cars I was Looking at, went over specs, different features, and pricing. He was thorough and you can tell he loves his job. He had passion for the cars, and it showed. I ended up going with a VW Atlas. The car is awesome! When I went In the next business day to pick it Up, everyone was super helpful and was super diligent in getting the car detailed, and getting the car interior and paint sealed and stain proofed. The day after Brendan reached out to see how my first day with the car was, if I had Any questions and let me know if I need Service to reach out to him.By far the best experience I’ve had at a dealership. I will Definitely be coming back for my next vehicle. Is it possible to give 10 🌟 🤔

Good sbc

I had a fantastic experience with Joe from the service department. My Golf TDI 6 speed had blown apart its transmission and was towed to the shop. Joe called me the following morning with a diagnosis. Everything was done in a timely manner. This car had a CPO warranty and Joe was able to assure me it was all covered under the warranty. Upon receiving the car, it drove great and I had no issues. This was a very positive dealership service experience.

Had a great experience working with Fox for our new Atlas. Professional staff, very friendly, and easy to work with. It was actually refreshing to be in a good dealership. Look forward to working with them for our service needs now. Very confidently recommend them to anyone. Hope they keep up the good work.

Sales person, Dan, worked hard to set up the deal and brought everyone together to discuss a reasonable trade in amount. Not pushy but persistent. Dealership was willing to negotiate an agreement that was fair for all. Very clean and comfortable environment to visit. Everyone there was very friendly and you could tell they liked working there. Great purchase experience.

Clean and friendly staff.

Nice place to shop for a car.

Had the worse experience visiting this dealership.

Ive taken my VW here for service and have used their online shop to order parts. Any experiences I had with employees was always great. They were helpful, knowledgeable, and kind.

Rolf in Sales is great, highly recommend. The service department is extremely slow, typically there for over 2 hours simply for routine oil change and check-up on new car. Service quality seems good

Great experience. Richard was a pleasure to work with.

Terrible service. They took a good 2 hours for an oil change and the front desk didnt even Care to inform. Clearly They dont care about their customers.

Good place for service they are really nice .

Amazing service dept.!

Fox is the best place to go for a new or used vehicle. Start your search here before you make a decision!!

Great experience all around! I usually hate buying cars, but Ralph really made the experience fun and relaxing. I would absolutely recommend this place if youre searching for a car!

The Salesman was awesome, he never lie to me, he was always trying to help me and I like that, thanks to him I found the right and perfect deal.

Excellent service! Was shuttled to and from work, both drivers were super friendly. Was contacted promptly about my vehicle regarding service throughout the experience. Would recommend!

Rolf was great! He found the exact car I wanted and worked with me to get out of my lease to have a car that fits, is safe and has a luxury feel for my growing family. The Atlas is gorgeous and will be the family car for many more years to come and was a big purchase and decision for my husband and I. Rolf understood our needs and exceeded expectations! I highly recommend Rolf as your next salesman! What I appreciated too was you can tell Steve (Manager) supports his staff! See them if you are seeking a VW as your next vehicle. So happy with the car and the overall experience! Thank you!

I Vegas a low pressure light on my car and was concerned that it was a sensor issue. Was able to get it in looked at and on my way in a very short time. was treated very well and the issue was resolved quickly

Rich, Steve and Nick were all great to work with and kept me up to date throughout the process of ordering my new car. Best car buying experience I’ve had. No surprises along the way and got me in the car I wanted at the price I wanted. Highly recommended for your next vehicle purchase.

Great but no one spoke German.

The people at fox were super helpful and addressed every need and concern I had. They went above and beyond to make my buying experience wonderful. Even though dealerships can be stressful I felt nothing but comfort with the process.

Great service. They conveniently can drop you off at your work location while the car is being serviced. They often offer a loaner if the repair would take more than 8h.Unfortunately I have spent much more than I would like on parts, but that has nothing to do with the garage.

Got VW Atlas from Fox Volkswagen last Sat. It was a very smooth experience. Brendan Stokes really made the entire process a breeze for us. I am really impressed with his professionalism! He deserves ten on ten for his service and help!

While my salesperson (Dan) was superb the rest of the staff was downright rude. Dan could not be there for delivery and another salesperson took over how was less then helpful in getting my floating plate over to my new VW. It was almost as if he was upset that I was there, literally had to ask him if there was a problem between us and walked away from the sale. I am extremely happy with Dan and with my vehicle but cannot say I would return to the dealership unless I knew for fact he was the only person I would deal with.

Rolf was always available to answer questions and get the ball rolling for me with all the paperwork- found me the best deal available for me and spent the time to show me all the features of my new car! Other dealers have made me feel stuck with a certain payment or model but I never felt that way here. Will definitely lease or buy from Fox again ☺️

Excellent service all the way around!! I couldnt have asked for anything better. I worked with Joel and he did a great job of keeping me informed on the status of my vehicle and clearly explained the issues I had and fixed them in a timely manner. I will definitely be taking my car back to them if any other issues arise in the future.

This is my first time to purchase a Volkswagen, and Im glad I made that choice! Thanks so much to Amanda Cantin for making the process simple. Her straight-forward approach was refreshing, and she was able to answer all of my questions about the vehicle and the purchase process.Thanks also to the Finance team for their transparent approach to pricing, and for clearly explaining the warranty options and costs.I look forward to visiting Fox again when the time comes for service!

This was the best buying experience I have ever had. My salesman was the most amazing person. He really took the time to find out our needs and wants. Top notch. He deserves a raise!

Listened carefully to understand the nature of the issues I experienced with my car. Gave a detailed report of all the issues and did not pressure me which issues to fix.Good experience, car runs like new but could have looked for me and let me know they pulled up the car. Found my car in the parking lot after waiting 20 minutes with the engine running.

Best VW dealership in Metro Detroit!

Great car buying experience! Sales and Finance team were awesome. We Love the Tiguan! So happy we stopped in.

Basil in service was wonderful to work with. I brought in my fleet vehicle for service and he kept me in the loop the whole time with other concerns he had and sought to get authorization from LeasePlan. Great team and will definitely be back.

Daniel was awesome! He made turning in our lease very smooth and the dealership worked hard to get us at the price point that we needed! Thanks Fox!

Amazing customer service. Salesperson Martin is a TOP QUALITY salesman. Highly recommend him.

I just leased my first vehicle from Fox Volkswagen. Wonderful Experience! Travis Hamilton made the sales transaction run smoothly. I also had the pleasure of meeting John Fox and Rick Hodges who were warm and friendly. Trust me....they take customer service and customer satisfaction very seriously. Their Service Center is excellent. Bernie is an asset to the company and Mike (Service Manager) was great! Bottom line...This is how buying or leasing a car should be!

Rolf and Dan (?) provided us with exceptional service from beginning to rolling out in a new lease! They treated us like real people and it didnt feel like your typical car salesmen experience. The whole process was very quick and efficient so we werent waiting around for hours like I have in the past at other dealerships. I look forward to working with them again in the future! Thanks Rolf!

It was a great experience and it did not take very long. The waiting area is comfortable. I was able to get work done while waiting.

I just leased my 2nd VW and I got the Tiguan 4motion SE. I only got it for 4 days and Im loving it! The process was smooth and hassle free despite the recent pandemic. They followed the guidelines and made sure that everyones safety is their priority. Brendan assisted me a lot and tried his best to give the best price and option for me. Experience and service is superb! I will definitely be buying or leasing again..

They saw me coming. Single woman While I was happy that they were able to open my car without a key, order a new key fob and program it very quickly, I also asked for them to diagnosis the check engine light. Service also knew that I needed this car back before they closed on a Saturday. They stated they would call me but couldn’t guarantee that they would be able to do the diagnosis. I never received a call and after calling up there, the person who answered told me they all left for the day. Upon waiting 2 more days and spending $350.00, I received the car back in worse condition than it arrived in. It never made the noises it makes now nor did I have such bad “bogging” of the engine. Just performing the diagnosis made it so much worse. On top of that, the estimates to have work done to fix the issues are astronomical and incredibly high! I will never go to this service/dealership ever again!1/21/19. UPDATE. The manager Jim Ross even called me stating they wanted me to return the car so they could make things right. He stated even if I decide not to bring it back, he would credit me my diagnostic fee of $90. I didnt return the car and i have never seen my credit. Actually another service shop stated several sensor were never reconnected.

Lauren was AMAZING in helping me secure my dream car. It has everything I wanted. She was so patient in helping figure out all of the numbers, and she kept in constant contact with me to ensure all my questions were answered.

I would recommend Fox Volkswagen a million times over! They get you in when it’s convenient for you, they listen to the concerns you have, and keep you updated on your vehicle status. These guys are awesome!! Thank you so much for taking fantastic care of my GTI!

I called to schedule a time to test drive a car for purchase. They have 3 consecutive automated recordings advising this call may be recorded for quality before you get to dial the selection for sales. When the receptionist answers, she hung up on me the first time after what i assume was not hearing anything after uttering one hello.I called back and had to listen to everything again. Receptionist comes on again and Im not sure if she hears me, no response, no acknowledgement, just a grumpy monolith. Every time they put you on hold you have to listen to this smug guy talk about baseball, not so bad if I learn something about the sport. But its the same Ta-dah! enthusiasm about the same baseball trivia question and after the 7th time on hold it gets stolid. After two phone calls, I havent even been to the place, but Im prepared for a super contrived ambiance that has me with my guard at max force. Im already on the Yuck side of the scale.I did gently bring this feedback to the very professional and warm sales person when I got to them. But there was no, thanks for the info, thats helpful feedback, and Ill make sure to pass it up the food chain so we can create a better customer experience. Instead the response was an awkward moment of silence followed by re-direction to the matter at hand, the vehicle in question. Teach your salespeople how to acknowledge without slithering on the floor with apologies (wasnt done thank God) or completely ignoring the feedback. And please change your hold recording, its stolid and leads to avoidance.

Customer service/sales was very helpful with the purchase of my 2017 Passat! I would highly recommend this company to anybody!

My experiences at fox Volkswagen are always extraordinary. Ive dealt with all of the service advisors so far and they are all very friendly and knowledgeable. They always take great care of me and my cars. Even with my aftermarket warranty they had no problems calling the company and getting everything covered for me. I service all of my vehicles here and each experience is great. I highly recommend this dealership to anyone looking to get their vehicle serviced.

Excellent service, knowledgeable techs. I am very obsessive compulsive about my car and these guys let me basically stand with them while my vehicle was up on their lift. Love them. Have been going here forever and will continue to do so.

Great service. Knowledgeable crew. Beautiful lounge where I can wait. Clean car when I leave. It doesn’t get better than this!

Enjoyed the experience immensely. Amanda was a great sales consultant. She took great care in helping me choose the best vehicle.

Anytime I visit for regular service intervals, I get speedy and thorough results. The service department is exceptional at Fox Volkswagen! Keep up the great work, and your new building is outstanding!

As always my experience at Fox was friendly and thorough. A shuttle was available which was a great help and the driver was very courteous. I had an unexpected warranty issue which Joe explained in detail and we were able to get taken care of easily. Way to go Fox. Once again an excellent service experience!!

Very helpful staff. Daniel was genuine and treated our small used car purchase as if we were customers spending on a brand new vehicle. Thanks Fox Volks!

Did everything over the phone and they delivered right to my front door. Thanks for the great service.

Awesome sales team at VW Fox of Rochester Hills. Got my daughter’s car in no time.Rolf made a great Job and everyone treats you like family.Definitely I recommend this dealer and I will be back for sure.

As always, Fox VW exceeded my expectations with their service. It’s a pleasure to do business with them. Nice new facility and free coffee and donuts, too. Staff were great and patient even when I was on a conference call when they came around to update me. Great experience. Thanks, Fox.

Fox VW was a great experience. Rolf found me an awesome price on a very nice car that I am happy with. All of the employees were very kind and made the hassle of getting a new car a enjoyable experience. If you want to get a Volkswagen, go to fox and as for Rolf!!

Rolf Koseck was everything you could ask for in a sales professional! He had answers to all of my questions! Was extremely polite and got back quit with responses! Him and his team made my experience easy like Sunday morning! Would highly recommend!

The folks at Fox Volkswagen are hands down the best. They treat you right, on time, every time. From sales, to service, to loaner/rentals, to friendly faces and top notch people, Fox has the total package. I cant recommend them more. Theyve continuously bent over backwards to make me the happiest customer on Earth, and I didnt even buy my car from them. But I absolutely will buy my next one from them!

This is a wonderful place. All the staff is helpful. Daniel helped me find the perfect vehicle. I would highly recommend this place to anybody wanting to buy a car.

The staff at Fox dealership are great to work with. They know the best way to work with all types of customers and adjust to your needs. Leaving 5 stars to start with - will adjust based on how the service dept is.

Excellent customer service. Very accommodating. They never try to sell me services or products that I dont need and always try to give a reasonable price and are thorough in investigating possible problems.

Amanda Cantin was a very thorough and efficient sales representative. We had a 5-star experience with her and with Fox Automotive. Thanks for all your expert work in searching, and finding, the ideal VW Beetle for us. You are the best!!Jan and Tom

If I could give a 10 star I would!! I leased a VW Atlas with Rolf. I went to another VW dealership before I stopped here and wasn’t thrilled with their service and pricing seemed a bit high. I was given immediate attention, great and competitive pricing and fast and sufficient service. Rolf made this the best experience. He was extremely knowledgeable and worked hard to get me the right deal and suv! He literally had the Atlas in my hands in less than 24 hours! Communication and friendly service is everything for me. Details were given about the functionality of Atlas and took the time to show me everything! This dealership and Rolf is incredible. Thank you so much

Update: They contacted me after I submitted the survey. Agreed the mistakes on their part, scheduled for an appointment and refund the extra charge. I appreciate their business.I did used Fox service couple times and recommended to my friends. They were honest and friendly. I am very disappointed that they ruined my trust. They overcharged me and didnt completed all services needs to be done.

Update - Worst service department, bought a new car and since day one it has a rattle noise. They fixed the original noise but when I got the car back there was a new noise. Three months after I’m still driving with no solution to the noise. I have to visit the place every week, call all the time to make appointments just a waist of time.Sales department is great but don’t go back when you have a problem look for a different dealership.

Outstanding service department. I have never such knowledgeable staff. Customer service is obviously a priority for them. If you are in the Metro Detroit Area I highly recommend bring your vehicle here for service. Mike Wilhelm is the best of the best. I wish more service managers out there were like this guy.

Excellent service and responsiveness. I highly recommend this dealership. Our sales person, Dan Colangelo, was top notch.

I had a really great experience. I worked with Rolf, who was very friendly and knowledgeable. He helped get me into the right vehicle for me and I LOVE IT! Would definitely come back!

Brendan in sales is the man you need to see. He was patient and professional from beginning to end. Would recommend anyone searching for a new vehicle to go to him.

Before the change of location/construction the eta of an oil change was less than 1hr same goes for most of their service. I waited two hrs today for an oil change and it didnt even seem packed. If there were people that dropped off, then prioritize the people that are waiting there next time. Made me late for my schedule.

They took me in without an appointment and got me out in 45 minutes. Great service and great price with a free car wash too. Thanks for an awesome experience.

Great staff, thank you Steve, Rolf, Nick, Pete and the rest of the Fox team for the great service, dedication and attention.

The guys at the service center are a great team when it comes to getting you back on the road. They provide excellent communication, fair prices, and truly care about your vehicle as much as you do. Bernie has been in charge of my experience and it has been top notch! Thank you team!

Excellent Service from everyone here at Fox Volkswagen! They are Under construction but even with everything going on they always exceed my expectations! Great job to Jim Ross the Service Director and his entire crew! Keep up the wonderful service.

I like how polite and prompt the staff was, Id recommend going to fox. My experience has been great! Keep up the good work! Ive been to several dealerships and I found Fox to be the best!!!! Ralph Thayer, lafontaine, Amazing auto all miss diagnosed my car and beat out my money...stay away from these places. I had my car towed from place to place (killing my pockets)! I live 30 miles away and I would still go back to Fox!!! Thanks GUYS!!! I really appreciate your help!!!!!👍👍👍

Great dealer experience. Rolf and Nick were every professional and made the purchase experience very easy. Very satisfied Volkswagen owner.

Thank you Fox VW for making my experience nothing more than five stars! From Steven to Rich to the entire dealership...you guys are great!

The service here is phenomenal! Fox Volkswagen did a tremendous job replacing rear rotors and brakes in a timely manner.

Service is outstanding, they really take care of their customers. Making the appointment through their website was simple, even accommodated a change I needed to make, and they took excellent care of my car, as usual.Can’t wait to see the new construction completed.