I have worked in the Auto business for a long time and have heard every story in the book about people and/or woman being taken advantage of in the service department. Today, Greg Platz reassured me to have a little faith in humanity. My wife was driving down I-75 and the windshield wipers and lights went out while driving (it was pouring). She made it to Shelton and Greg helped her out. He said a rodent chewed through the wires and installation of the truck. He said it would probably need a new wiper monitor. After further inspection, the little guy (rodent) pulled it clean out. Greg and three mechanics made sure it was in secure. SOME shady individuals would have still said it needed a motor BUT Greg was honest and sent her on her way. THANK YOU from the bottom of my heart for taking care of her. You the real MVP Greg and Mechanics! Get you a raise.

My experience with the Shelton staff was great! After submitting an online inquiry, Dominic promptly reached out and put me in touch with Jeanne who took excellent care of me: from helping me review vehicle and pricing options, to setting up helpful service options for my vehicle (all within short notice on my part). Excellent service!

Jeanne was so great to work with and understood what I was looking for in my lease and was very patient as I test drove cars and found the best deal. I sprung the purchase on her after test driving the vehicle at another dealership (Shelton wasn’t open that day) and she was able to get the paperwork and car ready within a few hours. I would definitely come back to Shelton and work with Jeanne again. Great experience!

Jeanine was wonderful! Very personable and knowledgeable. She found exactly what I wanted and got me into my new car in just under four hours, start to finish.

Service staff was friendly, courteous and professional. Work was done promptly and I was on my way. Mark was my service advisor and took care of everything. Ill be back for my next service in 5k miles. Always a pleasure working with this dealership.

I made an appointment for an oil change a week in advance and provided all my information. When I arrived they could not locate my data. After 1 hour I checked back and found my vehicle had not even been started. What was the point of the appointment ? I would never recommend this dealership. It was my first visit and I will not be back.

Sandra was awesome and got us all set up for the purchase of the vehicle without me even needing to be at the dealership. I was there for about 30 minutes to sign some paperwork and out the door I went with my new truck. It was super quick and easy and she is the one that made that all possible

Very friendly people, and great technicians! They make sure you leave happy and bring anything concerning about your vehicle to you’re attention. You really won’t find another dealer that treats you like family.

Had a great experience. John Dew and Bill Ritter were excellent. Communicated every step of the way. I had some changes/add ons and they took care of them! It was a pleasure to do buy my vehicle and working with the team!

Towed a GMC van to your facility. Van had some type of electrical problem. Assumed a GMC dealership would be a good place to have it repaired. HA HAVan sat in your lot for 13 days and nothing significant done.Had to tow it to another repair location.I probably wont be back.

I made an appointment for what should have been a 1/2 hour job. I showed up prior to the set time and it took 20 minutes to finally get the paperwork done so I could leave the car. Since I’m a regular customer AND the work to be done was well documented AND the part was in stock, I fail to see why the paperwork wasn’t already prepared and I could just hand them the keys. The car wasn’t ready until the next day, and I get impression that if I hadn’t called and complained I might still be waiting for it.The car had previously been scheduled for the week before and had to be rescheduled due to a technician not coming in. I understand “stuff happens” and appreciate being notified. However, when the car was finally dropped off, I expected it to be ready in a couple of hours, instead of being inconvenienced for more than a day.Greg and Marq were both friendly and courteous, but I came away with the distinct impression that my car was an inconvenience that had be “fit in” among more important customers. If you guys knew you wouldn’t have the resources to fix my vehicle in a timely manner you could have rescheduled; that would have been better than how things turned out.Until now, I’ve been fairly happy with my experiences with Shelton’s service department, but this experience reminded me of the “bad old days” of trying to get a car fixed. By the way, I am only assuming the service was done correctly, since I haven’t had the opportunity verify the fix worked.

I came for scheduled maintenance and the cost was more than I expected. The salesman was able to help me use my points to bring the cost way down. I ended up paying less than I expected.

Marc Cortopassi worked very hard to get my automobile repaired in one day. I am so grateful for his caring and professionalism. He is the reason I am loyal to Shelton Buick. Brian, the auto mechanic also did a great job of analyzing the problem and doing a great repair. I am very pleased with the service I received.

EVERTYJING WAS WELL DONE THEY WERE BUSY BUT TOOK CARE OF MY NEEDS EFFICIENTLY AND WERE POLITE CALLED WHEN FINISHED AS REQUESTED

I hope Mr Shelton personally knows what a gem you have in Marc Cortopassi. He is a pleasure to work with. In my many visits to service, he always has been totally professional and is committed to satisfying your customers.

Adam found the exact car we wanted which seemed impossible due to the chip shortage. He stayed in constant communication regarding the transit status. A+++++ service. David was fast in getting us in and out in closing the financing. Loved the experience.

I bought my Buick Enclave from Shelton in 2008 and have always relied on great service from them. They have given me reliable and honest service and frankly speaking, their reliable service has kept this SUV running like a new car even after 160,000+ miles. I have dealt with Marc in service for most of the time. He is the best.

Brought recently leased car in for issue with tailgate. No loaner car or shuttle service provided. Returned the next day to pick it up and was apparently reset. Sales person and I could not get it to work. Mechanic came out and got it working. Not working again today...appears to be intermittent.

Marc is amazing. Hes really, really committed to solve customer complaints. Not to mention that hes fun and really nice to chat.

John Dew gave me a excellent support, answering all the questions and made my purchase experience really good.

We would like to give a very special Thank You to our Sales Rep. Sandra Bernier. She is very personable, helpful and knowledgeable. She went over everything and explained all the functions on the car (which I must say, is overwhelming). We Love our new car!We would also like to thank John Ruen who helped us get a used car for our Granddaughters. He went over and above with his help. Everyone at the dealership is awesome!

I greatly appreciate that my rebates were processed, and my car was completed in one day!

Awesome team. Great vibe. Highly recommended.Bill is the best !!!

Rep was very helpful. Ask if I had GM Rewards and helped me with directions for redeeming points for services..

Sandra Bernier provided excellent service. She was able to quickly match my wife Marshas needs with a vehicle that was within her budget. This is the second time weve had the pleasure of doing business with Ms. Bernier and we will be back again in a few months. Thank you! Michael

Mark was very helpful. He helped with my reward points. I was in and out in a timely manner.

Pure Awesomeness! Clean, Fast, and Friendly! Adam Mark was our salesman, and he was as honest as they come. Thank you Adam and the rest of the staff. You were all fantastic.

I am very pleased service advisor Marc helping me navigate My Buick Rewards to cash in some points to help pay for my vehicles service.I also appreciate the comfortable, clean waiting area.

My service rep was very thorough. He made me aware of my dirty filters and although I didnt have them changed, I was made aware of it

I would have preferred I received an explanation on sanitizing process to be preformed on my vehicle and associated charges before they happened. Not sure how many people (shouldnt have been more than 1-2) were involved in service I was scheduled for that needed to be in cab. I dont see restaurants charging cleaning fees for tables of diners that are eating in there businesses. Exterior of my vehicle was detailed prior to arrival and returned washed but left covered with water (not dried). I didnt charge for drying that definitely took longer than the sanitizing process .You all are better than this.

Joe Eckhardt is top notch and always willing to go the extra mile to make it happen! Thanks again, I appreciate you!

The final result was good. I had some concerns during the process but it all turned out as I had hoped. Im concerned that you dont have loaner cars for extended repairs.

I love how Im treated like royalty when I come to the dealership for any services. The prices for oil changes/tire rotation are affordable and Im able to get early morning appointments and do my computer work in the customer lounge.

Our sales consultant was very professional, knowledgeable and prompt to answer all of our questions.

Jeanne was awesome!!! Very attentive and helpful throughout the whole process. She went above and beyond, and now thanks to her, I’m driving my dream truck!!!

My sales rep, Jacob, was very professional. He made sure our family chose the perfect vehicle by explaining all vehicle features and comparing different vehicles for us. He was especially easy to work with because he was a great communicator. He called exactly at the times he said he would and gave us quotes in a timely fashion. He always offered us a test drive and answered every question that I could think of. In addition, he was KIND and RESPECTFUL of our opinions and values.Getting into a new vehicle is never an easy process, but he made it seemingly straightforward and trouble-free. It is hard to find a sales rep like Jacob, so I will be referring all of my loved ones to him. Thank you for your genuine service.

Excellent customer service. Very honest and respectful employees that made the process of buying a new car pleasurable. Would highly recommend this dealership for anyone looking for a new or used car.

Been going there for years and Monica Cavalier has been amazing, alwsys smiling, Patient and has always found us the best vehicle for us and now finding vehicle for our children. Thank you Monica

The service was OK, but they forgot my wheel lock and I have to go back to pick it up plus they stepped on my car door sill without wiping it off. The SD card for the navigation and the speed limit still doesnt work.

Jeanne was the absolute best! She made the process of getting out of my jeep lease early so seemless. Jeanne, Dave, and everyone there made me feel so comfortable and like family and not like they were just trying to get me to buy a car. It was one of the best customer experiences I have had anywhere.

The front office matched the expectations I had because of Sheltons service department where I took my GM company vehicles, regardless of brand, for service. Respectful, professional, fast, and just great to work with.

Sandra was great and got me the car I wanted quickly. I appreciated her doing 95% of it by email for me since I was too busy to go down to the dealership to work out details.

This happened 2 months ago, not sure why my initial review disappeared.I was looking for an Acadia and got a quotation over email by a sales lady, and went over to test drive and close the deal the next day. After test drive, I was happy with the car and about to sign contract, but the sales lady went back to a room and had me waiting for almost half an hour before she came out with her manager. Surprisingly the manager told me the certificate for the month were all used and I could not lease the car with the agreed price. I have to pay 50 dollars more per month. Shocked and cannot believe this could happen to an authorised dealer, I immediately left but wasted half day there.

John Dew was great. Very personable and professional.

Friendly staff, a clean customer lounge and a service completion ahead of schedule. The only way to top it would be massage chairs but maybe the dealership surprises me next time ;-)

Was great. The service person was nice and helpful.

I took my truck to other shops they were unable to diagnose my issue brought it to this location their mechanic Jared figured out the issue after a day or two ordered the parts and had me back on the road been over a month now everything is still good. Thank you.

Service guys were friendly and service was faster than they expected.

Originally it was an ok buying experience, but when I got home I realized my wiring harness for my trailer system was not hooked up (dealer prep option). So I ended up taking it to another dealership to get hooked up (150 bucks)so I went back to Shelton and waited almost 2 hours for the service manager, just to have him tell me he would mail me a check since it should have been hooked up when I bought the truck.He was short with me and rude even after waiting all that time, I still have yet to receive that check weeks later.

This was one of the most satisfying car purchases we have ever made. Every person we interacted with was knowledgeable, courteous, and time efficient. They went out of their way to make sure every detail was handled to our liking. They made our experience so pleasant that though we dont live very close to the dealership, we are likely going back for any service we may need in the future.

Jake Boyce was one of the first car sales professionals who did what they said they were going to do. I have bought and leased vehicles from each of the big 3 auto manufacturers and I have to give credit where credit is due. He is the very first person in new car sales who called me when he said he was going to, followed up internally on my behalf and reported back when he said he was going to and didnt over promise!I have a rule, I will never call a person twice or chase a sales professional to spend my money. He was on point every step of the way and followed through with everything he promised, that alone will make him more successful than most in the industry.Many thanks-Joseph

Very professional. Car was in at 9:30am, out by 10:30am. AWESOME! Thank you for your service.

Matt went above and beyond to accommodate our needs and made the purchase experience very easy. Will definitely come back here for my next purchase.

Knowledgeable service write up people and sales staff.

John Dew was extremely helpful,patient, and tactful in correcting my mistakes in setting up the phone and stereo system.It was good to see Bill Ritter without a cast.

If you are in the market for a new vehicle then you need to call Steven McCarrick at Shelton Buick GMC. My wife and I were in looking for an Acadia and were shopping around to get the best value and wanted to do most of the work to find a deal via email and phone as to minimize the number of trips to various dealers and to minimize our risk and exposure to Covid. Steven was completely understanding of that and never once pressured us to come in to talk pricing or view their stock. The same cannot be said about many of the other dealers in the area that we reached out. Once Steven knew what we were looking for exactly he was quick to find us a few models and send us the info we needed to find the vehicle on their website, get us pricing options, and walked us through the process of what we needed to send him in advance to get the paperwork setup. And then on the day we came in to turn our current lease and get the new Acadia, Steven was waiting at the door, had the car pulled up and washed, and made sure the Finance Manager was ready with our paperwork on his desk as well. We were in and out in 30 minutes and driving away in an amazing vehicle. Again, I can’t say enough good things about Steven McCarrick and the entire team at Shelton Buick GMC and how welcoming they were, how quickly they responded to any of our questions, how easy they made this whole process, and how they genuinely appreciated our business. Definitely 5 Stars!

I just worked with Adam on leasing a new car for the first time with GMC. Adam was helpful, professional, and he listened to what I wanted. He was able to deliver a GMC Acadia at a fair price. Most importantly he did a lot of work with me over the phone so that I was in and out of the dealership fast. Thanks Adam!

Brought in Yukon on a Tuesday night. Vehicle was not looked at until late Thursday afternoon. I had to call for updates. Part was not available until Monday. Car was not test driven until late Monday afternoon. Additional work required after test drive. Did not receive a call back on Monday and car was not ready until Tuesday afternoon.

Friendly greeting by service manager. Prompt service. Called when it was done. Couldnt ask for more. Thanks. Tim

Mike was absolutely fantastic the easiest new truck purchase I have ever made !!!Thank youTim

Marc in service is great. No problems.

I have used the OnStar App on my phone to setup the appointment for an Oil Change and Tire rotation, so I have got an email and txt message confirming the appointment was successfully scheduled. When I have showed up to the Dealer (15 min earlier) the Service Technician did not had my appointment on the system, however they were able to provide the service. Anyway, I had to wait almost 2 hours to get my vehicle back. Their excuse was they have broke a wheel stud and they had to replace it. When I left, the outside rear mirrors were intentionally folded forward, not rearward like it suppose to be folded to avoid damages!!! l did not noticed this until I was driving so I have to stop to fix this issue. It seems someone was upset with my Vehicle. Last time I am scheduling any service at this Dealer. I am not sure if I will get my next Lease here.

John Dew was exceptional. He knew I was in a time crunch that day and made everything work seamlessly.

Wil never buy or lease with this company again. ASK the Gerneral Manager Drew why. Terrible customer care!! Buyers beware!!

Andrew and Grant were great and efficient

My salesperson, Jacob, was wonderful and super helpful. Explained the vehicles and differences. Helped me to go through the payment options from buying to leasing. Gave me a great car to test drive and I loved it so much I bought it! Jake also made sure that I was hooked up with OnStr and understood my car before I drove off the kit. He was such a nice person and made my car buying experience like none other.John Ruen was super helpful and so friendly in answering my questions about Buick and the differences in the cars. Such a good person and so helpful in making the purchase experience a positive one.Finally, David Lee was amazing at walking me through the closing, various options for warranties, and making the process efficient and easy to understand.EXCELLENT service and amazing experience at all levels. I’m so happy with my vehicle and with Shelton. Thank you everyone. The best experience I’ve ever had.

If you want service, go somewhere else. If you want to be over-charged, this is your place.Worst experience ever. Car went in because the check engine light was on and after spending nearly $800 to fix it, the check engine light was STILL on. The service rep then went out sick (we also were exposed to covid) and we were clearly forgotten for the better part of the next 4 days. When we finally got someone to help us, we still got the runaround. Finally, after a week, we were given an additional quote to fix our car ($3300). Considering the experience we were having, we decided to get a second opinion, and shopped that quote.. we got estimates elsewhere that were less than half the quote provided by Shelton ($1550.)Moral of the story: go here to throw your money away.

Greeted promptly upon arrival. Waiting area is pleasant. Service time was reasonable and faster than expected. Advisor explained services performed. Vehicle was washed before being returned. Highly satisfied.

Redeemed themselves this time, timely and responsive.

Clearly they dont need a business. I never recieved any call back from them for my inquiery. I visited them and the sales person is not at all interested in selling vehiles. He quoted me a vehicle $7000 expensive than anywhere elese. I called him later to clarify and he said it is what it is. He did not even bother to investigate what was going on. I dont want to but anything from them and get stuck.

For sure will recommend Mike Wan.

My Sales person, Sandra Bernier was very good to work with. I have bought several vehicles from her in previous years. She is very thorough and made sure I understood the sales process from start to finish. She has shown me the service area and introduced me to service personnel. She is a pleasure to work with. .

John Dew was our sales man for the lease of our Buick Encore. He spent a great deal of time to help us decide what would fit our budget. I would recommend to any one in my family.. Thank you John for all of your effort.Thomas and Nelly Laurencelle

Inquired online about a vehicle in their inventory. Was contacted by a salesperson and after discussing pricing via email I asked him to call me so I could submit a credit app and discuss shipping the vehicle. I never heard back and ended up purchasing elsewhere. I guess my purchase wasn’t worth their time.

Very happy with my purchase from the fine folks at Shelton. I first encountered Jeanne M. through a series of email conversations. She arranged test drives of the two vehicles I was interested in. I went home after the test drive to think about my decision and totally appreciated the fact that I was not pressured in any way. My sales consultant Steven and the sales manager, Bill, worked with me as far as pricing and also accommodated a few other requests I made. I liked the personalities of everyone I encountered and would highly recommend this team of professionals.

With my daughter getting a used car Sandra bernier help her with every thibg great place to get a new or used SUV

Great sales team, great service team. We’ve now leased 3 vehicles from this location and have had nothing but great experiences. Keep up the good work!!

Great service department! Got me in quick and were honest about the cost of repair.

It was worth the trip, sales team was great to work with and I got the truck I was looking for. Thanks

I had an unpleasant experience with few dealerships in the area but Shelton GMC provided top notch customer service. Appointment was easy to make. papers & contracts of leasing a car was explained clearly. Erik the salesman very courteous, friendly and helpful & %100 customer service in taking care & valued the customers. Good Coffee! Waiting room is comfortable and every part of the garage is very clean and neat, very professional!

I was thoroughly pleased with the work performed, and especially the upbeat attitude of everyone I encountered during my visit. Ready for another GMC!

I was told that there was an extension on the complimentary oil change due to Covid 19. I leased my car the end of March on 2020. I was told I had one year to use the free oil change when I leased the vehicle. When I arrived, I was promptly told that the oil change expired in November 2020, I attempted to explain what I was told when leasing and again when making the appointment but was interrupted and told to use my points as I had plenty. It was rude and dismissive. I then was handed off to another associated to help me get signed in who, without even looking at me, said Ill have to help after I am done with this Ill add that there were no other customers in the bay at this time. I was also having trouble with the app and trying to load points for the oil change (that was supposed to have been complimentary) when I asked for some assistance, I was prompted to ask another employee for help. I was then pointed in the direction of the waiting room and told to wait. I was there for 3.5 hours without so much of an update, for an oil change. I was not told it was going to take that long. When they finally told me my car was finished, it was another associate who told me he was told to finish me up because the other two were too busy. I was taken to the cashier, where she looked at the paper work and told the man that it wasnt done correctly, the points had not been added. He then took it back, told me to wait and disappeared for another ten minutes. Overall? the experience was terrible, I will not be coming back or recommending this place.

Very nice and greeted me as soon as I arrived! Nice to see they were expecting me and had all the information they needed to get started. Very easy process and loved I could schedule my appointment online!

GREAT SERVICE ON TIME.

Marc in service did and excellent job. Very professional!

Very efficient and car came back clean

The service staff is so helpful and friendly. I always get excellent and timely service.

The salesman Jacob Boyce was helpful and informative. He responded quickly to my calls/ emails. The finance man Dave Lee was also very organized, friendly and helpful. I appreciate the professionalism and kindness throughout this purchase.

FOR MANY YEARS IVE HAVE HAD EXCELLENT SERVICE & ADVICE FROM SHELTON BUICK SERVICE DEPARTMENT. CONSEQUENTLY, JEFF HAS ALWAYS BEEN ON HAND TO MAKE SURE EVERYTHING IS DONE IN A TIMELY MANNER.MANY THANKS. J. BURMEISTER

Joe E. was amazing! He really set a high standard for the car shopping experience. His knowledge of the vehicles was very reassuring I was in great hands. Most importantly, he listened to my needs for this new vehicle. I am in a new Acadia & LOVE everything about it. Thank you so much Joe!

Bill and Sandra are great, helpful and they do not waste valuable time.

Efficient and professional and friendly

Jeff, the service agent, was very helpful. He patiently guided me through using my Buick Rewards to cover my costs. I had never used it because the website is a little frustrating, but he cleared up a lot of the confusion.The service department is clean and they treat the customer with respect. They are very careful in this day of Covid.

Had a great time with Grant & they worked an awesome deal out with me to get my new 2020 that day!

We had a good experience with Brandon as our Sales representative. We got a very good deal on an Acadia and the selling process was smooth and clear. We were also able to turn in or Chevrolet at the same dealership, which was very convenient.

Everyone was friendly, helpful and very accommodating!

Dean was an excellent point person during our purchase. We especially loved his respect for wearing a mask and interacting safely regarding Covid. He was attentive and helpful as well in deciding on a model. I plan to recommend him to friends and family looking for a vehicle.

I enjoyed the buying process at Shelton. Fair trade value for my vehicle and very responsive to my new vehicle request. No games and no pressure which is appreciated.

The body shop manager Mike was so nice. My appraisal was explained thoroughly. The work took a reasonable amount of time. I was given a very nice brand new loaner car to use for the duration. The work done was 1st class. My truck was washed and dryed. When I picked it up it was beautiful! The whole process from start to finish went smoothly. I highly recommend Shelton Buick GMC for any repairs.

Our Sales person,Grant Grider, is a great representative for Shelton GMC. He was extremely helpful in finding us a vehicle that meet most of our desires. We found Grant very easy to work with.