Called salon several times over a week never got a response. Online is showing salon is open. Went in store and salon has no signs posted saying not open or otherwise like other parts of jcp. Online states open but am standing curretly in front of store that is closed . No lights on. No employee in store. No one is here. It is unprofessional to not update your website in anyway or return phone calls. Or at least leave q sign if employees are going to leave.

The staff were all very nice and helpful, and they were able to cater to my haircare needs rather than following the typical shampoo and condition routine, which can be super damaging to my hair if overdone. I look and feel incredible. Thank you. Gretchen! I will definitely come back to you!

I just got my hair colored and trimmed. I love it. My stylist Krystal did a great job and was super friendly. I will definitely go back.

I was having a me day and went shopping. While i was in pennys i thought i would see if i could stop in and get a haircut. I was able to get right in! Krystal was so friendly! She gave me a really relaxing shampoo and a great haircut! She also helped me find some really good products for my curly hair. I will definatly be coming back!

Got my hair cut today!!! Everyone was awesome!! Krystal got me exactly what I needed!! 😁😁 10/10 for sure. :))))

Terrible, terrible customer service. Called to make an appointment and was yelled at by a gentleman that answered. He kept going on and on about several of the girls being at lunch and he was the only one there and there were 3 customers standing in front of him and he couldn’t help me. Not sure what the issue was. I just wanted to SCHEDULE a hair appointment not get one right then and there. Besides I wanted to make an appointment because the last time we walked in and there were several staff members standing around talking and no one would cut my daughter’s hair. When one of the stylists saw how irritated I was she was nice enough to do it. Bottom line they never have enough people working and their customer service and time management skills are beyond horrible. I will never go here again.

Salon closing at 6pm today because they dont have a stylist -- calls and leaves a voicemail canceling appointment. Crazy that a business that is supposed to be open until 9pm thinks its ok to close at 6pm. Customer service at its best?? I think not!!