Hello, yesterday, November 3rd, I brought my 2010 Nissan Rogue into have the rear brakes and windshield wipers replaced, along with an oil change. This is the second time I have been in. I didnt have the best experience the first time as there were diagnosis on my car that were incorrect. But I thought I would give your service department a second chance. Unfortunately the same exact thing happened yesterday. When I called to get status of my car, Kristina told me that it was ready but my drive belt was bad (I had replaced it somewhere else, this was also brought up when I was there before). She also said my CV boot is leaking along with some other maintenance issues. When I got the dealership I asked Kristina to show me the drive belt and where it was worn. She went out to your shop and looked at it with a technician and came back to tell me that there was nothing wrong with it, yet it is listed on my service report. Again, this happened which gives me no trust in anything your service people say. I had my CV boot replaced a year ago, so I am inclined to not believe your service people. Also, I am so mad that I didnt check my service records I have for my brakes, both my front and rear brakes were replaced in December of 2019 by a local mechanic. With a mileage of 75,000, brakes should last longer than 20,000 miles. I wish I would have asked for the parts when I was there. I am pretty sure I didnt need those brakes and you took advantage of me. Lastly, I had my oil change, I looked for the new sticker to see when the next one was due. but it was still the old sticker!! A very simple thing to change out, yet it wasnt done.I gave your service department another chance and it was just as bad if not worse than the first time. I had hoped you had improved your service ethics, but I guess not. There wont be a third time!! J

I purchased my new 2021 Kicks and it was such a great experience. My sales representative Mariso was very helpful and friendly. By far the best buying experience. 5 stars 🌟🌟 🌟🌟🌟 would highly recommend.

I bought a car from here back in May of this year. The service done to my car today was good. The man that help me was very nice and professional.

The staff was very friendly but i expressed concerns about my battery & battery terminals & requested a quote to replace them. They called me and told me my car is good to pick up & they have no recommendations. My car was very obviously not running right & my terminals were almost completely eroded. They replaced my hoodlatch which was the main reason I brought my car in but they did not even look at my battery while the hood was up. I took my car to another mechanic & he was extremely surprised they did not say anything about the terminals considering they are so badly eroded. Unfortunately I would not trust Nissan to work on my car after my experience. I do have photos of the erosion & the multipoint inspection saying my battery & battery terminals do not need service.

I love Nisson of Sacramento. Employees are always very busy. They are helpful and knowledgeable of Nisson parts and cars. Thank you

Drew was not understanding or nice in any manner. Having my transmission go out in my car & it being the price of my car and me still having to pay double of what my car is worth, I would expect someone to be more compassionate and he was nothing but rude. Jim in parts was nice & understanding.

The sales staff was very helpful, and worked dilligently to help me get a car with the features I wanted. No hassle, and very friendly service. Michelle was great!

Very good service,pleasant atmosphere. Nice people.

Very good experience, friendly sales person. I would like to give 2 thumbs up to Christian and Charles, good team work. There’s a long wait but they did make sure we are aware of the status and checking on us often. Thanks guys for your help.

Since I purchased my Nissan Altima in December 2021 service personnel have treated my car with competence and thoroughness. They have treated me with respect and kindness. I am grateful for their fine work, which makes my nine year-old car feel like new. If I decide to buy another Nissan I will definitely buy it from Sacramento Nissan.

My family and I are from Arizona and we were on a vacation in California when we needed to bring our week-old Nissan Pathfinder 2017 to a service center for some minor issues that we could not figure out through the manual. I could not thank Trevor Lee enough for his excellent service in making sure that we travel back home safely. They also made some service/maintenance recommendations which gave us a heads up to attend to once we get back to Arizona. Trevor Lee is very professional and very warm in dealing with customers. They also provide hassle-free transportation to and fro home while car is in service. Thank you, Trevor and Nissan of Sacramento for the awesome Nissan experience!

Scheduled maintenance oil change. Quick an friendly service

Very helpful but not pushy. Charles Stewart knows a lot about his products and the dealership pulled strings so I could take my car home from the airport. Thanks for everything!

I had to get a multi point inspection, oil change, new front rotors, new brakes, and brake fluid flush. With all that, everything went by super fast and they really took care of me. Service agent, travis made it happen, i recommend the sacramento location and will go there from now on. Its way better and more efficient than the elk grove location.

WAS PROMISED A 19 POINT INSPECTION REPORT, & STILL HAVENT RECEIVED, ACCORDING TO SERVICE REP, TREVOR LEE, NEW COMPUTER PROGRAM/SYSTEM REASON FOR SUPPOSED DELAY???!!!THIS WOULD BE THE THIRD TIME IVE HAD SERVICE DONE BY NISSAN, THIS LOCATION, & WAS PROMISED 19 POINT INSPECTION REPORT, & TIL THIS PRESENT TIME, HAVENT RCVD, NOR WAS ANY FOLLOW UP BY SERVICE REP... I HAD TO MAKE CALL & STILL NOT RESOLVED!VERY UNPROFESSIONAL & FRUSTRATING!

This place is exceptional from start to finish. Thank you Drew for making it a memorable and easy process!

I bought some wiper blades for my car and the service department without asking came out and put them on for me theyre always very friendly and very helpful I enjoy the service that I get from Sacramento Nissan

Expanded service with great professional people Austin was my go to rep and I thought he did an excellent job.

Service department great there busy which understandable wait time but job well done

Had a good experience with this dealership. Service advisor was very helpful and went out of his way to save me some money. Much appreciated!

I recently had my 03 Xterra towed to Nissan of Sacramento. After diagnostics it was determined that I needed a new starter and battery. One of the service employees sent updates through texts. Overall very pleased with the level of service and work done on my Xterra. Great communication, work completed as expected and prices were reasonable.

My car gas cap got lost yesterday and I called them, they scheduled with them today to get it done ✅ which I think is extremely fast service.I went in today and they checked my car, which they did have the part I need.Todd was very helpful through my first time experience with them, he was very gentlemanly and professional!After they took my car, they had someone took me back home which I don’t need to worry about sitting there for couple hours.Then about two hours, they have my car done and cleaned! I love it!Also during this COVID-19, they have hand sanitizer everywhere!This is my favorite Nissan dealership so far, definitely will come back to them again! Great store!

Awesome experience. Robert is a good sales person and is very informative. He is willing to work with you. We purchased a 2018 Nissan kicks and got a great deal. A great experience overall. Definitely worth the drive from Manteca.

What a great experience I just had today. Yesterday 07/13/21 my 2020 Nissan Rogue ( which I purchased on Nov 2020 from Nissan of Sacramento got a flat tire. I didnt have an appointment but they took me right in anyway. The treatment and service I received from Karl Guidotti was bar none the best Ive had in a very long time. His attention to detail, and keeping me informed was excellent. He saved me money which I am very grateful. Thank you so much for every thing!!

It was easy dropping off and picking up with convenient appointment times.

Went for oil change 30 minutes early 7:30 am for 8:00am appointment . 3 hours later i was seated there with people who come after me being serviced and leaving early. I asked one Gentleman what is happening. After one hour he told my car was ready. I declined their free car wash because i was already late.I discovered they never changed my oil 2 days later when my car indicated it needed oil change. Now i have to waste another day doing oil change and having someone check my car. Thank God my Car indicated otherwise i could have Engine failure without knowing if it was older model car. I am not going back there again.

Excellent service! Was helped quickly and they took care of everything. Will come back!

They somehow removed my old review and they have been harassing me through emails so I am here to tell you DO NOT BUY A CAR HERE! My transmission went out 59 days after purchase and they refused to help me and I was forced to take the loss. They even gave me a 2 month runaround trying to get my money back for the warranty. I cannot speak for all of Nissan but these guys will stop at nothing to screw you over. Read the reviews, we aren’t lying!!!

Update- Nissan went above and beyond to make this right and I greatly appreciate itI went for a summer special to get fluids changed and tires rotated. The guy that checked me in was very nice and helpful but when my car was brought back they said it had been put into detailing by accident. This would’ve been fine had they finished cleaning my seats but now there is a large dirt stain in my front seat clearly from where they stopped to bring my car out to me. Also after having to fill my flat tire later that day I realized that all the caps to my air valves on my tires weren’t replaced either. Honestly expected a lot more from nissan

Luis was our salesman. He provided great customer service. We purchased Nissan pathfinder 2020 and got a great deal out of all Nissan dealership this one is the best. After purchased, we received few phone calls from them asking how was their services and if I needed anything else. Great car buying experience. I will definitely buy my future car from them and also I would recommend to all my friends, family, colleagues and whoever ready this review.

It was amazing. They picked up my car and returned it to me after the service. The service agent took the time to find the deal that was right for me. Im a very happy customer.

My engine needs replacement at 50000 miles. Is it ok? Definitely not. Even they’re covering 70% of the price it’s not fair, it’s too much for the customer who’ve done the oil change on time. Unbelievable, my second car is a Mitsubishi 2003 with 200000 miles and is still running with no problems. It means only one: Nissan is not reliable!!! Before that happened to my car, I was dreaming about buying a brand new Nissan. Not anymore! You’re asking would I suggest my friends to buy Nissan - I think you’ve got why I would never do it!

DO NOT BUY HERE. There are plenty of reputable Nissan dealers with clean track records.This dealer ripped off a good friend of mine by claiming an extended warranty was required when it in fact is not. The car salesman bullied her into several thousand dollars of unnecessary fees. When the warranty was cancelled (a act thankful permitted under California law, with required full refund) the dealer slow rolled the process. My friend has still not received the promised amount.

I had a great experience with my purchase of my 2021 Nissan Frontier truck.. From being to end great experience..(i came to get my old frontier checked out & left with New one)..Christian Pagnia gave me a awesome deal & Jason in finance (took my money) did his job as well.. Cant remember all the staff butt all were great from service dept. to parts depot..I want to extend a special thanks to Christian P. (Sales rep.) for his welcoming attitude & friendliness.. Thank You my friend we will be in touch..To all the staff at Sacramento Nissan thanks.. (for making me feel at home)..

Very good service, want to give specially thanks to Daniel he is a very good. Salesman. 5 stars for him.

Awful mechanical service, but customer service was good. It took 3 hours to remove a single seized lug nut. They also tried to steal the tire that I was paying them to replace (it was in my trunk when I arrived, but not on the car or in the trunk when I left; you can draw your own conclusions if youd like). Then I was charged $200, which was promptly refunded when the customer service person saw what had happened. Maybe Nissan has gone downhill since 2010, which is when I had bought this car. Caveat emptor!

It was awesome as always. Great Quality

I had a great experience and will definitely consider going back for any future services I might need.

I recently refinanced my vehicle loan with my bank and got GAP coverage through them, I have been trying to get reimbursed for my GAP insurance I purchased from them when I bought my vehicle for well over a month and a half now with no resolution yet. I have gotten nothing but the run around from them. An email was sent on July 29th to the individuals required to refund my unused GAP coverage and I was told I would get a response when they could get this processed and a check sent to me. I have not received any email and have followed-up with several more emails to them and they to have gone un-responded to. I will never purchase another vehicle from this company, it is obvious that they have no care in the world about you once they get your deal.

Moved to Sacramento a year ago from the Bay Area and this Nissan dealership location has been by far the best one Ive been to. They exceed my expectations everytime. Very professional employees, nice and have great customer service. Best part is when I get notified when something has been completed, such as service by text/email. Rather in other places Ive been, Im sitting waiting and wondering how much longer. Thank you for the great service!

The dealer kept me updated while my car was being serviced while I was away, I enjoyed that!

Great experience!! Love the staff there!! Love my car!!

Amazing, Kind staff, Very flexible. I left with a brand new car lower than my target price. I also gained a friend in the process.

I am very glad to have been in the care of Trevor. He was very responsive and attentive to my needs and questions. I was thoroughly impressed by how Nissan of Sac handled my uber home as well as my car rental situation.

Kristina Albiani was prompt, courteous, and professional from the time that I pulled into the service bay until I left. She came out and greeted me promptly. She took care of my service needs, gave me an estimate on the time for repairs, and got me a rental car. The service technician called me to give me an update on my vehicle and it was fixed earlier than he said it would be. When I returned the rental vehicle, my credit card was refunded right away for the deposit, and I was out of the dealership quickly.

Our experience was great! We met with Luis since we were offered to participate in the Upgrade Program, and he helped us with the best of his abilities! We weren’t sure we would be able to walk out the shop with a new car, but he and Ron made it possible! They were extremely friendly, helpful, and truly surpassed our expectations! We would definitely recommend this branch to our family and friends.

Austin was amazing and very friendly he got me a shuttle home very fast and kept me updated on my car!

Always great. People are awesome. I highly recommend.

I came here with a price set on mind that I was willing to pay for the vehicle and what I wanted for my trade in. Nothing crazy but still thought it wasn’t possible. But as stubborn as I was they made it happen. It just took a while to get there. I just wish it was a bit simpler from the beginning as I wasn’t willing to pay anything more. In the past I have been to a dealer with a proposal and all he asked was if I was go into to buy it today if he can get me the deal and 10 minutes later we had a deal. Who knows if I could have gotten a better deal elsewhere but I feel like I got a hell of a deal and I’m very happy for it. I just wanted to thank marisol and her manager for their patience with me. Thank you. And just an advise if a serious buy comes to you and wants to buy and you know you can meet the price then don’t waste anytime and save the headache someone like me will give you and make the deal.If you are ready to buy it come early in the morning and plan to spend you day here.

Good customer service, timely repair and decent pricing; will definitely come back .

Went to Nissan of Sacramento to sell my car. Christian could not have made it an easier process. Usually, going to the dealer can be a stressful ordeal, but Christian made my wife and I feel comfortable and taken care of the whole entire time. Could not recommend this dealer more.

The service here is friendly. Definitely a great atmosphere and clean. I went in for a simple oil change and they noticed some issues with my vehicle. They didnt pressure the sale, just brought them to my attention which was nice. Trevor was the service advisor I had the pleasure dealing with on two separate occasions. The first time he was nice enough to drop me off to a really good Peruvian restaurant nearby and picked me up after aswell all while I was waiting for my car to be done.All in all I would trust my car here without a doubt. Thank you Trevor and team, you guys rock!

The service department at Nissan of Sac is impeccable! I’ve had nothing but positive experiences here and receive the utmost friendliness and care from their service advisors. Karl has helped me before and provided excellent service during my 60,000 mile service and full tire replacement, plus he remembered me when I had to come back two months later when one tire got punctured with a nail. Sara helped me with replacing that tire which was under warranty and made the process seamless. I was in and out in about 30 mins or so. This is the ONLY Nissan service center I trust and will continue to use.

I’m super impressed with the service at this dealership and Todd in the service department. Very impressive. Definitely recommend.

Great customer service. Very detail on explaining

Recently I sold my Rogue SL to Nissan of Sacramento.  I was moving cross country and didnt want to purchase another vehicle until I was settled.  Not only was I satisfied with the price offered, my salesperson, Christian Pagnia, is the best.  He helped me get to a price that worked for me and offered me a temporary rental car rate that blew me away.  The car was a new Nissan Kicks -- easy to handle, amazing turning radius, and great gas mileage.  Everyone I came into contact with that day was not just friendly, but capable, knowledgeable and able to answer every question I had.  Jubilee, on the sales team, is a superstar who I saw performing several tasks in various departments.  She facilitated my rush to beat the traffic back home, and had no problem picking up a drill to put on the new plates on the rental car and get me on my way.  Jason, in Finance, quickly produced the necessary paperwork and explained the terms clearly so I understood what Id be signing.  Before I decided on the dealership, I called Nissan of Sacramento several times.  Each time I called, I received a friendly greeting from Michelle at the front desk.  She also knew all the information I needed when I asked for help.  If youre thinking of purchasing a reliable cool car, Nissan is my choice, but honestly, Ive never had such a positive experience as I had from the time I walked in the door, to driving away with a brand new rental car.  Theres an amazing group of people working at Nissan of Sacramento.

I really enjoyed working with Christian Pagnia. We visited a few Nissan dealerships before finding Christian at Nissan of Sac, and we knew right away it was a good fit. He was truly authentic and had the patience to answer all of our many questions... as we are first-time buyers of a new car. We really appreciated his ability to meet us where we were, and help us every step of the way. Other sales people we met elsewhere were very aggressive and pushy, they did not feel authentic or honest to us, but Christian was the exact opposite. He followed through on all of his promises, and was consistent and reliable throughout the entire process. He never made us feel pressured or rushed. I would recommend him, specifically, to my friends and family for their next vehicle purchase. His honesty is what we value. And ability to articulate his knowledge on cars was really impressive. Christian is very knowledgeable and emotionally supportive throughout the entire process. 10/10 for Christian!

Carlos was great! Thank you for helping my wife and I buy out our lease.

My service advisor was amazing. Super friendly and kind, Travis was thoughtful and helpful when it came to helping determine my plan of action for my car. The issue I have is that the guest waiting area is below my standards, uncomfortable and unwelcoming. Also, there was a fair amount of employees not wearing masks and that was alarming.

Guy was nice at first then seemed really rude to me and my husband at end.

Karl and his team were very kind, polite, and professional. We switched to Nissan of Sacramento, from a Nissan dealer in Placer County. And we found a new home with Nissan of Sacramento, where they treat people with dignity and respect! Thanks Karl!

I came there “thinking “ I wanted another truck. I have sales experience and know that at the End of the day the sales person was trying to make money. However while this is true brought the whole time I was there I never felt like I was being Pressured or hassled. If I’m being honest she help me to realize that I didn’t need another truck I need something more sensible I even called her after a day or so to tell her that I was totally satisfied even more so than the day that I bought it. They are features a week later I am still learning about and I am truly amazed at the technology. For instance I pick the car up on Sunday and it is down Friday and I just had to refuel today to make it long story short she dispelled all the myths and the stories you hear about car dealers and their tactics

Worked with Travis, he was really great explaining what they were going to do to my car and ordered us Ubers to and from the dealership. He was super nice!

Getting a car from them was no issue, trust me… they’ll go above and beyond to make a dime. If you have a questions or concerns afterwards though is when you’ll be avoided at all costs. It’s different excuses each time. They messed up on the DMV papers and each time I call on different days “umm he’s in a meeting with like the big people” okay? No call back or acknowledgment. The only way they’ll help you is if you walk in making a scene. And at that time you’ll see the finance and sellers just messing around. It’s a joke. This is one of many issues I’ve called about and never once have I got a call back unless it’s something I’m paying for. I’m so respectful and have 5 kids so going down is such a waste of time. I definitely regret getting a car from them. Go to a different Nissan if you could because as a customer, our concerns are the least of their worries. Pathetic and sad.

My sales person, Jamar went over and beyond. He is the consummate sales person. He wasn’t pushy, wanted to make sure I could get into something I could afford and be happy with my purchase for years to come.I cannot even speak highly enough about him. I will always come back to Nissan of Sacramento.

The work was completed quicker than estimated!

Everything about my experience was above my expectations. Chris Collier was super informative with every step of the process. Because of him, we will definately be back. Thank you Chris from the bottom of our hearts.

It was good they accomodate me well and have a good service.

I had very pleasant experience at Nissan of Sacramento, Trover went above and beyond with his service! He was very patient and helpful, I’ll definitely keep doing business with Nissan of Sacramento!

Very good services. Nice job

BEWARE OF COMING HERE !!!!! I went in to what I thought was a process of refinancing (the sales person who “helped” is name Luis) but turns out my car was bought by them and RESOLD back to me !!!! I owed 12k from my previous loan the finance manager Manny explained NOTHING to me when it came to signing papers I had a friend review my paperwork and turned out that I now owe 19k I’m currently in the process of canceling my warranty and GAP SINCE APRIL !!!! All I keep getting is excuses from manny and Jason I was told by manny that a check has been sent out already and cut he then told me they did their part and that there was nothing else to do but to just wait, my loan statement has not decreased at all !!!! i got in contact with the loan company and was told by them they’re have been no paperwork sent stating anything about a cancellation, Manny then told me he couldn’t get me a tracking number to that “check” but would reach back out to me, I never received a call back I then called back myself and was told another excuse that the person who runs the claims department “was out sick” . I have been waiting since Monday to get a call back from Jason but no call has been returned I’ve left 3 messages and nothing in return I am disappointed and I regret coming here . On top of this I have not received my 2022 car tags since MAY the excuse I get is that dmv is backed up on sending out tags I would give 0 stars

I went to Nissan w/ my partner to c what I could qualify 4. A employee came out and asked if we needed help. We said yes. Amy asked what I was looking for, I told Amy what I wanted and she spent the next 2-2 1/2 hrs making it happen. Amy was awesome Amy did not pressure me @ all. I liked Amy’s energy and sence of humor. This my first new car ever and Amy made this experience painless. Thanks again Amy & Nissan for a positive experience. If ur looking to buy go c Amy @ Nissan of Sacramento. Oh I got a silver 2021 Nissan Rogue ‘Sport’. Which I really like👍🏼👍🏼👍🏼👍🏼4-real

We pretty much knew what we wanted. We were pre-qualified. But our rep Charles went above and beyond to help us out. He was in contact with us before we went in. He answered all our questions. We went on a couple test drives. We ended up getting the showroom vehicle, with only 7 miles on it. Financing was smooth. We walked out with a vehicle we love at a great rate! Would totally recommend to friends & family!

SimplyGreat ServiceStaffs are very flexible and will explain everything in details

The staff was pleasant and hardworking especially Amy Cutlip she was awesome

I went in to look at a Rogue on Tuesday, July 22nd. I test drove, and liked it...just wasnt able to make the numbers work. I was working with Daniel and had a great experience with him. I didnt feel pressured and he was knowledgeable about the cars he was selling. I decided to come back in on Thursday the 24th to look at an Altima. Daniel wasnt in, so I worked with Christian, and we were able to come to a deal agreeable to everyone and I left with a new car. They were both very nice and helpful.

Free detail job on the car means regular car wash, I don’t think they know what detail means to clean the car, paint needs shine especially cause it’s a 2021 year car. Took it in! got it looking the same :( gave them 2 star cause it was free. Check your paper work i bought my SUV in the end of March and now is June haven’t receive my plates was trying to figure out why! Then I notice on the contract my address is not on it, worst place to buy a New car. Double check everything they do here. Very upset with this place I will never buy a car at Sacramento Nissan

The service representative provided me an amazing experience. He greeted me upon arrival, checked me in and gave me updates as the car was being serviced. I appreciate him taking the time to show me how to work my remote start. He made it one of my best experiences at Nissan.

Professional and prompt. Great service and expertise, the representatives at Nissan make you feel welcome and in good care.

Nissan of Sacramento has the best service reps and repair men they make you feel very comfortable dealing with them and keep you informed on what’s going on with your car it’s a very friendly environment

Every one are super friendly and great service all around 😊Our service person did above and beyond what we didnt expect, ie, getting my car washed personally by him, because we were already waiting to pick up my car, he didnt want us to wait too long, which we really didnt 🤗 We did appreciate him looking out for us, thank you!

Oil change and checking any malfunctioned part, It is done on time and very satisfactory including recommendations,Many thanksBerhanu K.

Austin was great. Thanks for a positive experience overall.

When buying a brand-new 370Z at Nissan of Sacramento in 2016, I also purchased an extended warranty. After selling the vehicle privately this past January, I went into the dealership to cancel the policy and ask about getting a refund on the unused portion of the warranty. Two months later I called to ask about the refund. I was directed to Jason in Finance, who told me that he would call me back in ten minutes, which of course he did not do. The following day I called back and was told that he was in a meeting. I left my name and number and of course he did not call. Two days after that I called and was again told he was in a meeting. A few hours later I called back and was yet again told he was in a meeting, but this time I demanded to speak to him. He picked up the call and told me he was going to put me on a brief hold. Fifteen minutes later the call was dropped and he did not call me back. The following Monday I drove to the dealership and met with him for the first time. He told me that he had just spoken with the person who handles warranty refunds and I would be receiving a refund of $510. After waiting 10 days, I called to ask when I would receive the check, but of course I was told Jason was in a meeting and would call me back, and of course he didnt. The following day I emailed Jason and ccd the General Manager. In my email I let Jason know that I planned to file a complaint with Nissan due to his extremely poor customer service and his refusal to return my phone calls to let me know what was going on. Neither he nor the GM responded to my email. This morning I called Nissan Customer Service to file a complaint and was told that my refund has been processed and I should expect to receive the refund next month - FOUR MONTHS AFTER CANCELING THE POLICY! After ten years of having three Nissan vehicles serviced there, I will never go back.

My service advisor (I’m so sorry, forgot his name) was fantastic. Professional, friendly, and knowledgeable.

Chris did a good job in recommending what I needed

I had to get my Nissan Altima towed to the Sacramento Nissan dealership. The service Tech who helped me, Trevor, was very kind and answered all of my questions. I had to go to a work seminar and they were very respectful of when and how to get in contact with me.

Fast reliable sevice.

Excellent customer service! Got an appointment for service/repair immediately. Repair was completed promptly and my car was spotlessly clean when I picked it up. The cost was extremely fair and reasonable for the services rendered. Everyone I spoke with was friendly, professional and answered all of my questions. Cant say enough!!

I dropped my car off on Saturday July, 3rd to get an oil change. As soon as it was finished I came back to find out that the break light was on. I inquired about this and was told they had no clue. I was even questioned whether I had brought it in with the break light on by one of the associates, assuming that I was trying to low ball them. Which I wasnt. I was then told to leave my vehicle over the Holiday (4th of July) and should be hearing more updates regarding the vehicles status on Monday. I called Monday (July 5th, 10:00AM) to see if I had any updates. Chris told me that they need to run a diagnostic on the car and will let me know with more updates. I called again (1:30PM) to see if I can receive an update on my car and was told by another associate that Chris was unavailable at the time, and would leave him a message. Was told he would get back to me. No one called me. I called back (4:00PM) and Finally spoke to Chris only to be told that NO ONE had actually started working on my vehicle at all. the customer service at this location is completely below subpar. Im patient but my frustration is valid. I would rather drive to the Folsom dealership than deal with the lack of communication after this experience.

I loved the upfront honest approach and no pushing. Charles listened to me and provided the car I wanted at the price I requested. He made the experience relaxed and comfortable..

I always get great customer service from Nissan. Never disappointed

I need maintenance on my car from a new power steering pump to new tires. Nissan Of Sacramento took care of everything. The best part was when they were behind on getting the parts but they kept me updated every part of the way.

They were able to fit me in at 3pm when I had to cancel my original appointment for 10am. wait time was about 2 hours for an oil change, but they did offer a free shuttle which is a nice feature and one I may use in the future. great service from service and parts. thank you.

It was a great experience. The service staff was very helpful and very knowledgeable of what I needed to have my car repaired. Service was very prompt and extremely pleasant customer service.

Imm Khan and Marisol Ruivivar are great people! Had me in and out in No time! All together spend less than 2 hours in the dealership. Mind you I didnt think I would get approved. Plus, Finance person, Jason, was super easy to work with. Will be coming in again! Super happy all together with the experience here!

Staff was very welcoming and genuinely caring.

Im had a great experience. I walked...well drive away feeling satisfied with my deal.

Went for an oil change and the service team treated me so well I almost felt like a king. The talked to me with respect, explained the process that would take place, they even gave me a ride home so I didn’t have to wait in the lobby. When I got my car back they told me what needed attention now, what would need attention soon, and what was still good. Great job team!

Had and appointment and went in for a oil change and tire pressure check only. Weve waited for FOUR hours. Weve seen a lot of people come in after us already leaving before us. Like what the heck?!! On top of that no one comes to talk to us to give us any update about our car while we waited. I like Nissan but today, you guys disappointed me. 👎👎👎