In a time of hard to find and low stock, Berglund had the Vehicle we were looking for. No none sense sale approach and the deal was done over txt. the vehicle was the color and had all the option we wanted, they even took the time to go over all the features and help set up the Mazda App for us. Big thanks to Alex for making this happen.

In a time when trying to find a new car is exceptionally difficult and when I have no idea what car I actually wanted, I have to say Grace Johnston at Berglund Mazda was exceptional. She was able to help me make a good decision on the car I needed. She was available without making me feel pushed or smothered. She was a breath of fresh air when dealing with car sales and I love my CX 5 ❤️.

Staff was friendly, courteous and professional. I didnt feel financially gouged when I left. I was alerted to some really nasty filters that needed replacing and was shown the filters. I wasnt fear mongered into replacing them; just notified. A lot of mechanics out there would do that when the customer is female. These guys did not. Im happy. My 11 year old car is running better. I am a happy camper.

As always, they took care of a small issue on my CX-5 in an efficient, timely manner.It would be hard to find a more honest, knowledgeable shop in which to get your Mazda repaired and maintained.

Just, wow. I had very specific specifications, and they rocked it out. Cant say enough for these guys, especially, Grace. Go, forget the internet, and get your dream vehicle! What a wonderful experience. Thanks again, Berglund!

Had appointment with salesman today. Drove 2 hrs there to look at the new car I inquired about. When I got there around lunch time, he said the car sold the night before. Thanks for the heads up. I informed them I was a couple hours away when we set up the appointment.Waste of time.

Berglund Mazda service has always been very accommodating to its clients. In this Covid era they even have a gazebo in their new car lot for people who dont feel comfortable sitting in an enclosed area. The staff is very professional, competent, friendly and does the maintenance in a very timely manner.

Been there twice in the last week, with 2 vehicles. Both times I was very impressed with the service department! They are very professional, courteous and helpful.

If your in the market for a Ford or Mazda. Ask for Carter. He was straight and honest up front as to what our payments would be on a 2020 Mustang. He also stayed past closing time to make sure all my questions were answered and made sure the purchase process was smooth and quick.

Great sales experience with a twistRecently had a great attempted sales experience at Berglund Ford / Mazda on a new Ford Fusion. Dealt with salesperson Sam E. who was very personable, knowledgeable and professional. Discussed with Sam the dealerships ability to match a local competitors pricing and perform a out-of-state sale. To my surprise and delight Berglund was able to accomplish both. Sam was in constant contact and provided all information as requested in a timely manner. A vehicle trade value was also easy to negotiate. However, FMCC (Ford Motor Credit Corp) was involved (required their financing as part of a vehicle rebate) and limited in their ability to verify and process their paperwork. Unfortunately because of FMCCs lack of flexibility I could not complete the transaction. However, in the future I will definitely return to Sam and Berglund for future vehicle purchases.

Great people to deal with. They try very hard to please the costumers. Good selection of vehicles. Very helpful on any and all issues.

Good service, and reasonable prices for a dealer. Staff are friendly, especially Johnny at Mazda service.

I had the pleasure of working with Sam Edmonds when purchasing my new Mazda 6. He was very professional, polite, helpful and patient with me. It was hard to believe in his short time of being with the company how knowledgeable he is. He made sure that I was comfortable with my with my decision and did not pressure or be pushy with me. (I like that) Even the financial personnel worked diligently in making this all come together. My prayer is that Sam goes very far in his venture with Berglund Mazda, that God will grant him favor and blesses him and everyone he comes in contact with. Thank you

The sale rep Paul did everything from the start to help me get my car. The finance manager also did a great job helping me out. Found a great car for a great price. This is definitely the place to go if you need a new car. Ask for Paul, he will take good care of you!!

I came here a while back to do some service on my brand new Mazda3 (which was leaking water from the sealing), and Johnny provided some of the best service Id had. He was super nice and helpful and my car was completely fixed and even cleaned up for me for free. He worked with me to get me a nice loaner and made sure to get the original factory parts for me. Would certainly recommend!

Awesome service definetly my favorite dealership/shop in the area

I just had what was probably my best vehicle buying experience ever. I buy, sell and trade vehicles all to often and this time Matt and Tyler exceeded all expectations. I dont enjoy the back and forth negotiations that takes hours and sometimes days to accomplish.In todays day of the Internet and google we all know what vehicles are worth. I want a dealership to make a profit, just not all on me! Tyler and I discussed numbers for almost a minute, we shook hands and I picked my truck up the next day. It was truly as simple as that.Matt did a great job of finding me the truck I wanted and he even took it to Anchor to have the bed liner sprayed in for me. When it was done he brought it to me.Everyone loves to jump on these reviews and bash a company or a person but few take the time to commend solid, great service. I sincerely want to thank Tyler and Matt for making this buying experience as easy as possible. I will be back once the 2015 Ford has need out a year and I know there are no bugs!Thanks guys!

Excellent customer service. Had some recalls on my car and was given great customer service. I would recommend if you need service take your car here.

As usual Johnny Mason has provided me & my family with outstanding service. My Mazda6 needed the 30K checkup & I dropped it off to be done & figured I would get it late the next day. Well Johnny called me later & stated I could pick it up early the next morning. Sure made it alot easier for us. Thanks Johnny, you are the best! Dont lose Johnny; hes too good!

Great customer service! Johnny Mason, you are the man...

My wife and I have purchased several vehicles from this dealership. Recently, we just purchased a Mazda CX-9. We received the best customer service since the minute we walked onto the lot. We were approached by Sam and Matt. Both of these guys were top notch and answered all questions for us. Sam made us feel welcomed and made the whole process easy for our purchase. He had us laughing from the moment we had our first test drive to signing the final contract for our vehicle. All the guys here treat you with respect and care. This is why we are repeat customers and will continue to go to this dealership. Thanks guys!

Excellent service department. Courteous and knowledgeable staff. Loaner car was a brand new Mazda C5, now myself and my wife are considering buying this as we are in the market for a new crossover SUV. Its funny how advertising by by giving out a really nice loaner car makes you want to buy one, thats good business.

I had an awesome experience & I’m in love with my new car!! Great customer service & will definitely recommend to friends/family. Thank you Matt, Robbie, Sam & Alex!

Berglund was the third dealership we had visited the day we bought our truck. No one had offered to help up after quite a bit of time had passed at the other dealers. We were greeted promptly by Matt Bishop, who was both professional and informative about the products we were seeking. We have bought Many cars and trucks throughout the years and I am not of fan of the process. However Matt made it as quick and as painless as we ever experienced! Excellent sales person!Thank you Matt we love our truck!

I was traveling through the area when something went wrong with my car. These guys got me in quickly. When I arrived, the paperwork was quick and the car was taken in immediately. The work was done quicker than promised. I was back on the road and managed to get to my destination in time. I had concert tickets for our group worth $500 that would have been lost if the service team did not work so quickly. Its much appreciated! Good job!

We were referred by several friends and family to go to Berglund recently to shop for a car after totaling our vehicle. Randy Bivens made the experience effortless and as enjoyable as buying a car can be! By the time we got back with the vehicle from another lot, he had me approved and ready to take it home. He was very personable and went above and beyond to ensure we were pleased and got the vehicle I wanted. I highly recommend him for any of your car buying needs. Aaron in the finance department was equally as exceptional. He helped us get into some protection options that fit our budget and still gave us amazing vehicle coverage. Overall at Berglund your going to walk away happy with the entire experience and we wont be going anywhere else in the future.

We were looking at cars in May but knew we werent purchasing until June. We stopped by Berglund Ford Mazda in Salem and Jacob Jones helped us. He was polite and helpful, not pushy and didnt have a million questions about we were waiting until June. Today we set out to get a vehicle and started at Berglund Ford Mazda with Jacob. We ended up buying a vehicle from Jacob and it was an awesome experience! He was polite, informative, and professional. He got us in and out! I highly recommend Jacob and Berglund Ford Mazda in Salem!

I went with my daughter this past Friday looking for a reliable vehicle. We had looked the previous Tuesday without any positive results. So Friday, after looking at many dealers, we came upon Berglund Ford Mazda. We had the great fortune to get John Templeton as the sales person who helped my daughter. John made the experience most pleasant(as pleasant as can be expected when car shopping) :-). He was very patient and worked out a great vehicle for my daughter and within her monthly budget. I would recommend Berglund Ford Mazda and HIGHLY RECOMMEND JOHN TEMPLETON.

I recently purchased a vehicle and I am so pleased with my whole experience. Jacob Jones was an amazing help during the process. It was quick and easy. I love my car and couldnt be happier!

I would Highly recommended going to Berglund Ford in Salem and asking for Matt! He is definitely the nicest car dealer I have ever dealt with! He was very knowledgeable on every car I test drive and made sure to help me find the right fit! I got a brand new 2013 Ford Fiesta and I couldnt be happier! Matt really knows what customer service is about he treated me right and didnt try to cut corners or over sell me on a car he helped me get the deal I needed and wanted! When buying cars I will only deal with Matt now! THANK YOU SO MUCH Matt you were AMAZING! You totally deserve way more than the 5 stars it allows me to give you!

Fast and good service; we got everything we asked for but for one small item. And possibly the salesman just forgot. Great place to do business!

I had the very best experience. I was apprehensive about going to any dealer but decide to bite the bullet. It was by far the best decision I have made in a very long time. I told them what I was looking for and needed and they met my needs...even better than I expected. Jason... your staff rocks and thank you for making this a pleasurable experience. You can be sure that I will be back.

Johnny’s “da real MVP!” Thanks for your top notch service this morning on my wife’s vehicle!

I purchased my car with the help of Jacob Jones. He took all my wants and needs and helped me find the perfect car well within my budget. The process went quickly and smoothly. I am very happy with my purchase and the help I received!

If your looking for a new Mazda I recommend going to Flow Mazda much better folks and go the extra mile.

Nicely appointed waiting area. Friendly, professional people. Will definitely go again. Highly recommended

Jacob Jones was referred to us for sales. I have never had a more smooth or pleasant trip to an auto dealership to make a trade transaction. In prior experiences with other dealerships, Ive had to threaten to leave over negotiating on prices. During my visit to Berglund Mazda, no haggling was needed, because I was given the best price possible (based on our research) from the getgo. In fact, their price was a little lower than what we had initially calculated. Finance was fast and painless. Their customer service was impeccable at every encounter there. I would highly recommend this dealership

Last Monday I drove to the Berglund center in Salem for the first time and received great customer service from Randy Bivens. As soon as he noticed me in the lot he greeted and assisted me, he did not pressure me, he was to straight to the point blank and with he also had a great sense of humor. He allowed me enough time to make my decision and followed through until the end of my finance process. So if you’re looking for help and need assistance buying a vehicle then check him out!!

I bought a new truck from Berglund Ford, absolutely love the it, first Ford truck Ive owned and cant say enough about the improvements made on the all new F 250. The dealership is awesome, both Sales and Service staff have been very helpful in answering all my questions proir to and after the sale. I highly recommend Berglund Ford Mazda!

I will give them 3 stars because I wasnt satisfied with the service I received and went elsewhere to buy my vehicle. But they have awesome customer service and after leaving a negative review with 1 star I did add 2 more due to them calling me and being very apologetic.

Just bought a 2014 Ford Fusion from Matt Bishop and I couldnt be happier with the sales experience. Matt and his team were very informative and very courteous. They even called me back when finding another rebate in addition to the ones offered and already signed on!I will definitely recommendMatt, his team and Berglund Ford-Mazda to my family and my friends.Thanks, Matt, for a very pleasant car buying experience!

I had a great experience with Berglund when purchasing my new vehicle. Jacob was my sales person and was very knowledgable about all of the details on the vehicle. He helped me choose and purchase my dream truck! Couldnt be happier!

Took my car to Berglund Ford in Salem because the seat belts suddenly stopped working. After (4) hours, I was told the car needed an ignition key cylinder and a 15A fuse. The total charge would have been $620.73, which included the $150.00 diagnostic fee. I paid the diagnostic fee, but decided to ask an independent mechanic about the problem. He laughed and simply changed the seat belt fuse for a 30A. And, guess what? The seat belts were working again!!!! He said he would be embarrassed to charge me for such a simple matter.I am asking management at Berglund Ford to return the $150.00 diagnostic fee I paid. I believe its right for Berglund Ford to do so. Wish me luck!

I had the pleasure of talking with Jacob Jones about purchasing a used car. He was very helpful and answered all of my questions I had. Great experience.

I had done lots of research and found myself on the Berglund lot. I had found the exact car I wanted in Lynchburg but decided to look locally instead. I talked to Matt and Rick with the window sticker in hand.Rick ordered my car for less than any other dealer I had talked to. 7 weeks later, I got a call from Matt and was given the option of coming by that night to pick it up. Arrived about 6:30 and was given exactly the deal I was told. I got the good old trip to the finance mgr ( Justin)? and was presented with the added options without being pressured to pick one. It was almost closing time by the time I had decided and still felt no pressure to buy any of them. I hope the service dept is as good as the sales staff. Love the car and would highly recommend Berglund to anyone looking for a car.

Had a great experience with Berglund. Jacob is a great salesman and was very helpful every step of the way! Love my new Mazda!

Thank you Matt for the wonderful experience! It was very streamlined and everything was organized and easy from start to finish. I would definitely recommend Berglund Ford Mazda to anyone looking to buy a new car!

Still waiting on my 2014 Ford focus that has been in there almost two months now. I have no received any sort of loaner car as we were told they do not do those. The service department is very honest but not reasonable when it comes to timing on fixing the problem. I have an 8 month only daughter who has constant doctor appointments and I work 6 days a week. Its getting exhausting waiting on my car and struggling to find way to make things work. Nice people and lovely place.. just not satisfied with the service department at this time.

One of the best overall experiences have had. Both my husband and I have had wonder experiences in both sales and service. Professional and courteous service can be hard to find but Berglund Ford Mazda has found the answer and provided both. They sincerely appreciated our business.

Salesman Chris Loftin hooked me up with exactly the car I was looking for. Got a good deal and it went very quickly. Everyone was very friendly and helpful. I would definitely recommend them to anyone looking for a new car.

Matt Bishop and the rest of the Berglund Ford Mazda team did a phenomenal job in making my car buying experience smooth and enjoyable. The staff is friendly and knowledgable and unlike some dealerships, they were not pushy nor determined to sell me more than what I was looking for. I would highly recommend this dealership and team to anyone in the market for a new or used car.

Wonderful experience buying a used Jeep from this dealership. I was assisted by Matt Bishop who did an outstanding job finding me the right vehicle with a great price. I would recommend this dealership to anyone and recommend you ask for Matt!

Do NOT buy used cars from their lot! They are scheming liars and cheats, especially John Templeton. I asked honest questions about the car they sold me regarding tires, brakes, lights, etc. Then when I had my mechanic look over the vehicle, I found out that a wheel was bent, there were scratches in the paint, the brakes were bad - AND a tail-light went out only 2 months after the purchase! I will NEVER recommend Berglund to ANYONE. They took advantage of me and my family and they pressured me into purchasing the vehicle. AND they propositioned me to be a calendar girl. WHAT THE HELL IS THAT ABOUT.If you dont want to be swindled, go somewhere else. The Berglund used car lot is just there for you to overpay and be under serviced. If I could put zero or negative stars on this review, I would.

I buy a car every five or so years. I need service for that car every two or three months. Therefore, in buying a vehicle service for that vehicle is of utmost importance. I have not had pleasant visits to Berglund for service. I just dont find the service department very helpful. I never feel sure that I am getting what I need. There is very little communication or suggestions from the service department. I would like a service department that would give me the feeling that I could trust to help me take care of my vehicle the best it can be taken care of. The service department is just not friendly. There really arent any thank yous or apologies for mistakes. Maybe they are just not interested in servicing my vehicle. I never could get through to management to discuss this. And, Ive never gotten a return call. I love the product but I need service more so.

They replaced 3 recalled parts on my daughters car. They completed it in a quick & timely manner & they were curtious. Thank yoy.

Great experience! Zeke Exline is the best!!! I had been looking for a new to me preowned Mazda 6 for a while. I test drove a few cars at other dealerships but did not get a great customer service experience. I drove through the Salem Mazda lot on my lunch break to check out the new models and Zeke came out. I immediately felt comfortable talking to and he showed me all the features and benefits of the new Mazdas in my price range. He explained everything I needed to know to make an informed decision. He even picked up a car from the Lynchburg Berglund lot and drove it to Salem for me to try out. I loved it! My dad and I came in to work with Zeke on a Saturday and the transaction was smooth. He explained every step of the process along the way so we knew what to expect. My dad has been buying cars for over 50 years and he said Zeke was the best sales person hes ever had. Way to go Zeke. He never pressured us or pushed the sale. We will be back. - Allison Dooley

The crew at Berglund went above and beyond for us. We are a fellow Ford store located in Mt Juliet TN. We were delivering a truck a customer in Richmond VA when we had mechanical problems. They stopped what they were doing and stepped up to help get our driver back on the road. It is nice to see there is still some professional courtesy left in a very competitive business.

Excellent communication and response time. Paul Poindexter was our salesman and we could not have asked for a better one!

Great and fast services.

Worst service department Ive ever encountered. Every single time we bring a vehicle here from recall work to Mazda repairs they do either subpar or rushed work. One visit had recall work and an oil change. When I finally (6 hours longer than promised) got the car back they forgot to reset the gauges for the computer. Every time you set an appointment they delay you. Today I had an appointment for 1pm because the techniciangoes to lunch 12-1and when I get here they tell me he decided to go from 1-2 today so my work will be delayed an hour or more. Terrible business practice. Last car we will mistake of buying here.

Just bought a Toyota RAV4 from them and I’m very pleased with my experience! Mike McNeely was our salesman and he is GREAT!! Made the whole process quick and painless and was very helpful. Highly recommend.

ALEX RODRIQUEZ IS VERY PERSONABLE, KNOWS A LOT ABOUT THE FORD PRODUCTS AND WAS ABLE TO ANSWER ALL QUESTIONS ALL I ASKED. I WOULD RECOMMEND THIS DEALERSHIP AND ALESX!

I will recommend this dealership to anyone, my reason is that, this have an outstanding friendliness and their customer service is superb. The sale manager, and his sales representative Samuel Edmond. Know how to treat their customers, if I could’ve know the names of everyone we met, I will mention them. Also the Finiancal manager, knows how to explain the benefits that you are entitle to, that will make you worry free. But to end with, my wife and I are ver thankful to Samuel Edmond who made us to drive our dream car. We have 100% grantee in recommending Berglund Ford and Mazada to anyone.

They made buying a car a pleasant experience. I went in with poor credit (foreclosure) and was just hoping to get a decent used car. They bought the title on the used car($2900) and got me into a new 2016 Ford Escape for no money down and the same payment that i was paying to JD By ryder (ripoff)..

I worked with Matt Bishop and Jim Sanders to purchase our CX9. We drove from FL to VA since the dealers down there didnt have the car we wanted. We did most of the process online and by phone, and our vehicle was ready when we arrived. Hands down the best car buying experience ever.

Not too many bad things to say but it was not the experience that I wish it had been. I called spoke to someone, told them what car I wanted, and also advised of how far I was coming from (an hour and a half), and told them I wanted to leave with a car. I get to the dealership and the car I inquired about is making a noise so needless to say I couldnt get that car. I was disgusted and beyond frustrated and they knew it. They tried their best and even did paperwork for a newer model of the same car and they would discuss it with me the next day. I didnt get a call but I think I may have accidentally given them the wrong number. Oops. Again nothing bad to say I think my whole car buying experience up to this point just had me frustrated and disgusted with everything.

Had a fantastic experience at berglund ford Mazda in Salem Robert Fuller & Matt Bishop are awesome. They answered all my questions with patience and got me in my new F150. I’m so happy with my purchase and will definitely reccomend them to anybody looking to buy!

Purchased a new Mazda over the weekend. Received excellent care and service from Clay in Sales and Aaron in Finance. As always, when dealing with Berglund Mazda, it’s a pleasure!! Thanks to all of you at Berglund Mazda!!

I must say that this is one of the best dealership I had dealings with Matt Bishop and Rick Johnson were absolutely great no haggling got right down to the bottom line on the price of the new vehicle and met my needs on the trade in. I travel A lot miles 40 to 60k per year and get a new vehicle every 1 and a half to 2 years and I will definitely be back to buy my next vehicle. Thanks again Matt and Rick and Jerry

Thanks Robbie for following up I commend the new management at Berglund Ford for helping us to resolve our issue thanks again

I made an appt with a salesperson to test drive two Mazdas yesterday. He said he would be just inside the door when I arrived. I arrived exactly on time and he was not there. No one greeted me and after walking around I finally found two men in a big office and they paged him. More waiting and he finally shows up and tells some family showed up and he was working with them instead. He said he would find someone else to help me and I ended up with a salesperson from the FORD dealership next door. He told me he didnt know much about Mazdas but would go with me on the test drive. By this time, I was so disgusted with my treatment, I was in no mood to like the car much less buy one. It was a total waste of my time and I will not do business with this dealership. Do yourself a favor and try the the Lynchburg and Martinsville Mazda dealerships.

Recommend!

Sam Simpson was my salesman...Great person to help you find the car you want

Excellent customer service! Friendly, professional and service completed quickly.

Very pleased -- second car I have bought from Berglund -- wlll not go anywhere else. Salesman, Nick, was great -- and I have always been impressed with the service department-----My Mazda is a dream machine!

Everyone at Berglund Mazda is great! Rick Johnson, the sales manager is so helpful! This is a great place to purchase a vehicle!

Very happy with the service and vehicle; will be back to purchase another vehicle!!

We moved to the area recently and had to take our Mazda Tribute in for service. Not only did they treat us well from start to finish, they fixed the car for less than the estimate, gave us a loaner car for the duration of the time our car was in service, and were pleasant and easy to work with. Josh Moyer and the whole crew were pros.

I have been to the service center at Berglund Ford Mazda 2 times, and both times have received the absolute worst service from any service center in my life. I bought my Mazda when I was living in San Diego, who by the way had the best service center I have ever experienced. I moved to Roanoke 2 years ago and unfortunately, Berglund is the only Mazda service center in Roanoke. But because of the horrible experiences I have had there, I will never, ever return. I will drive an hour out of my way for service rather than go back to Berglund. I am so disappointed by not only the lack of customer service at the Berglund Ford Mazda Center, but also the Incredibly Rude Nature of the people who work there. Its a shame they are the only Mazda Center in Roanoke.

Excellent customer service. I would really recommend this store to you. When you go there ask for komal Garg. She would help you in selecting your best and dream car.

My recent visit to Berglund Ford in Salem was a terrible experience. I have had positive new car sales experiences over the last 5-6 years at other dealers. Because of these experiences, I though the days of sleazy, underhanded car sales were over, but I was wrong, it is alive and well at Berglund. I am not sure if I had a bad sales person, Randy Bivens, or if the culture at Berglund is to blame. I left the lot quickly, knowing there are many other dealers in Roanoke that I have found to be more honest to their approach in car sales.

I bought a car here today and had a great experience. Randy Bivens was a big help and I would absolutely recommend this dealership to others in need of a vehicle.

Recently purchased a CX-5 from Berglund Mazda. Really appreciate how easy the entire process was. Jaden Kenny was our sales consultant and did a great job. He was professional, knowledgeable and made sure all of our questions were answered. Even let us test drive the CX-5 twice to make sure my wife was comfortable driving it. I highly recommend Berglund Mazda and ask for Jaden when you go.

The service department is always great!

Wonderful place to get a vehicle used or new

Great selection of Ford trucks - helpful staff - low pressure sales - great customer service.

Refused me financing unless income over 2500 a month even w money down... Im going to shelor Motor mile instead

I was driving alone back to mountains of WNC from NJ (11 plus hour nonstop drive), travelling along, darkness falling and in the rains of Irma. I began panicking when my tire pressure alarm kept sounding despite air filling both in NJ and Staunton. I looked for Mazda dealer in my path, I find Berglund.I call and Johnny tells me directions, even though it is near closing, and he assured me he would help me. I find Berglund and Johnny looks at my tire, calls extra tech to help inspect/fix as they take it in service area, and Mike keeps me calm and chatting about our lives.There are very few businesses I would see doing this for anyone. They refused payment and I drove home in the dark feeling safe and optimistic about the human condition.Please visit this business and experience what customer service is all about. Heartfelt thanks to both Johnny and Mike.

Matt Bishop & Jim Sanders were very helpful and made our purchase easy! No pressure and a transparent buying experience are what make Bergland Mazda & Ford in Salem exceptional!

Horrible after sale service. I bought a certified pre-owned Mazda from Berglund and had it transported to Syracuse, New York where I live. They required that I pay $300 for out-of-state licensing to be done by some company they use. I was hesitant because it was more than twice the cost of licensing, titling, and plating the car myself at the NY DMV but they wouldnt sell the car without me paying for that service so I agreed. At the time of the sale, I was told to expect NY plates, NY registration, and NY title in the mail in a few weeks. In the meantime, they provided me with temporary Virginia plates (printed on paper to be stuck to the inside of the windshield).Well, it has been TWO MONTHS now and nothing has been mailed to me. The temporary plates are only good for 30 days so they are expired. The dealership has stopped responding to my calls and emails (including those to the sales person, the sales manager, and the general manager). My lender called them asking where the title was and they told the lender that they LOST IT!!! So now, Im driving a car with expired temporary out-of-state plates and no title so I cant register and title in NY even if I wanted to. I ended up filing a complaint with the Virginia Dealer Board. Hopefully, they can force the dealership to fix the problem. I would never buy from them again.

Great deal. No fuss.

We worked with Matt Bishop in purchasing a 2015 Ford F150. He and the Berglund staff were very knowledgeable about the vehicle and took the time to answer all of our questions. I would not hesitate to work with Berglund Ford again when purchasing vehicles in the future.

Berglund Ford/Mazda is a great place to do business with! VERY Satisfied!

Bought a car here and it was a very easy and pleasant experience.

Just purchased a 2015 F350 King Rancher 4X4 Duely. Mat, Tyler and Rick really made it easy for me to join the Burgland Ford Family. I had a F350 without a motor in it. I had blown the engine while towing a fith wheel trailer. Not only did they give me a good price for my truck, the deal on the 2015 was great. I dont really like to negotiate and in this case I did not have to. The deal they offered was far better than the one I had received from one of their competetors. They wanted my business and went after it. I highly recommend Mat and his team at Burgland Ford Mazda. When I took possession of the truck, Mat spent over an hour going over the truck, explaining everything and answered all my questions..

Back in June, My wife and I wanted to buy our daughter her first car. My wife and daughter went to Berglund Mazda in Salem. They met Rob Breinich and set up a time for all of us to go by se the car my daughter had picked out and to meet Rob. I found Rob to be somewhat new to selling cars but that did not keep him from being extremely professional and had a great personality, he answered all of our questions. Of course my duaghter wanted only a certan color, interior and all of the bells and whistles. Before you know Rob was on the nationawide locater looking for this specific car. Rob was very honest and forthright w/ us throughout this process. Couldnt really find the exact car (the way she wanted it) that my my daughter wanted. We finally made a deal on a car that Rob had on the lot. Finally...Rob stayed w/ us the whole way. he followed up w/ me when he said he would, top notch. Overall I am very pleased w/ Rob, Tyler, and Berglund.

We recently bought a new ford escape from berglund ford in salem. we went to two other dealers when were looking at new vehicles thinking that we might want to try another brand. our last purchase was also a ford from berglund. after looking at buicks in staunton and chevrolets in christiansburg and being offered rediculous amounts for our trade-in i decided to try out a new ford escape. i was really impressed with the escape. it is a titanium pkg. we talked to randy bivins and he remembered us from our last deal 3 years ago. we set down and talked about the deal and after very little negotiaing we walked away with the deal that we wanted. as long as we keep getting treated this good at berglund we will return everytime we want a new vehicle. in fact my husband is looking at a new f150 fx4. we will see.

Good and efficient service, with very comfortable waiting area.

Left msg with gen manager two days ago. No response, called again put on hold, transfered three times with no answet. Folks must be busy?

Nice low pressure experience.