Hayden, Dillon, Freddy and Matt -- all 4 earned our respect by being honest, sincere, accomodating, knowledgeable and efficient in each step of buying the vehicle we wanted. No one wasted one minute of our time, nor did they rush us through any part of the process. They were generally caring ... in fact, Hayden called the next day to make sure we got home OK and that everything was fine. We drove almost 200 miles (one way) to accomplish this transaction, and these 4 people made every mile worth it.

Ive been looking in the Northern Oregon/Southern Washington are for a truck for over a year. Last Friday night, I found a listing for a used truck that fit our needs, and was close to our budget. The photos were ok on the web site, and I took a chance and booked a test drive.Im glad I did. The truck was in such amazing shape, their photos really didnt do it justice. I was more than amazed, that within 15 minutes, I was taking a test drive. I brought my manager (dad needed out of the house) along for the ride.I worked with Brent Baker who greeted us right away. Brent made the process of drive testing, vehicle trade-in, and purchase exceedingly easy. One of the quickest purchases Ive been through in my life.Dealership was covid clean, and all the staffers vaccinated making us feel all the more confident that these folks care about the people around them.Will definitely recommend, and visit these folks again if the need arises.

Came in this morning without an appointment for my Ram. Obviously very busy time of year and was told appointments are a week and a half out. The service staff was still helpful and accommodating and said to drop it off and they would try to work it in due my family having an upcoming camping trip. Service staff diagnosed and fixed the problem the same day! I’m ecstatic and very grateful for the help. Service writers and staff were awesome!

Brent Baker was absolutely amazing in helping us trade in our vehicle for a 4Runner. He was kind, professional and helped explain everything thoroughly. We left with an amazing vehicle and experience and will definitely refer friends and family to buy here and will come back to buy again.

Thank you to Byron in service for the patience and all the hard work in tracking down the problem on my vehicle. I appreciate all the excellent service that we have received over the years.

I found an ad online for a new vehicle that I was interested in. After calling the salesman, Freddie told me about the price being actually $6000 higher than MSRP listed on their website due to shortage of vehicles (might as well take advantage of Covid right)I specifically told Freddie I was not willing to pay much more than MSRP and that I was driving from 2 hours away. He told me to drive in and make an offer. The sales team was not willing to take even close to MSRP and was holding very firm at their Covid upsell price. If Freddie would have told me they werent negotiable it would have saved me half a day and a tank of fuel. Im very bummed that the dealership doesnt value my time and cant be straightforward. Id recommend taking your business elsewhere.

The service on my Durango was excellent. Byron did a great job in communicating throughout the process in letting me know what the issue was with my Dodge. I highly recommend Withnell Dodge for their professionalism, excellent communication, and service. I will continue to use Withnell Dodge for my all of my services.

Ammon is the man. Please come check him out. Very personable guy. Not pushy and always respectful. Came in on his day off to personally deliver the truck we bought a few days earlier.

Withnell staff is always helpful and kind anytime we take our vehicles there. They always ask your permission before doing anything and are great about explaining everything. They never make you feel bad if you choose not to.

Withnell has a great repair shop and team. Byron helped me out and did a fantastic job at keeping me up to date on my vehicle. He got back to me in a timely manor and very upfront on what was going on. Would go back and would recommend.

Attention all certified car owners Already suffered loss due to the fact that Withnell doesnt honor its warranties. Told them months ago that my Honda was burning oil.I had two separate shops do oil changes on this motor to monitor it. Both times the motor burnt up quarts of oil every thousand miles. Long story short when we went to drop it off their service manager and minion both told me while being recorded while I was in there that my warranty doesnt cover my vehicle because it is Honda. I informed them this is fraud considering I bought the vehicle due to the extended warranty. They then said they are a Dodge dealership and couldnt work on Hondas. I laughed collecting my wife told them wed see them in court and left. Since then my starter went out which I reported and was supposed to be fixed when I took it to them. $500 out of pocket Im now waiting for the motor is to completely blow before we head to the courts.Interesting to note that the service manager called my wife not me 30 minutes after we left and started attempting to make excuses about what the warranty does and doesnt cover when you just told us they couldnt work on the vehicle or check to see what was excessive oil burn because they cant read and couldnt possibly talk to Honda. Either way, real shady outfit, would never do business with them again and have no choice but to see them in court. Real scummy stuff.And to anybody at works Dodge we have given all of your people a chance to deal with us including reaching out directly to the owner weve never heard anything this is been going on for the last 8 months.

Recently purchased a Ram 1500 from them. Worked with Brent, excellent experience. Easy to communicate with and worked out a very fair deal. And I love my new truck.

Ive been using withnell for several years now. They are reasonably priced and efficient. I appreciate they let me know about any issues with my car and the cost before anything is done. I will continue using them for all my car needs.

I love the service department at Withnell. Excellent team that runs like a swiss clock. Fun environment of experts who truly care about the customer. I want to especially acknowledge BYRON. because of your excellent customer service and expert knowledge I wont take our RAM anywhere else! Thank you Withnell for being the best in service and sales. We only buy from Freddy, and Byron youre our service guru! God bless you all! We send all our friends to Withnell because of you guys! Thank you! 5 stars isnt enough!

My husband and I were very happy with the customer service that Freddy provided. He was genuine, helpful, and easy to work with. He showed us many trucks and when we found the one we wanted, he came through on the sale. Dillon was also super friendly and informative. They stayed late, but never made us feel like a bother. This was one of our best experiences buying a vehicle. I would definitely recommend them!

Freddie Cruz was our salesmen he was awesome. Love the car that I just got. We will be coming back when my sister need a car.

They tried to use a bait and switch to sell me a truck. Their online advertised price is much lower than the “dealer markup” of several thousands you’ll see once you arrive there. My wife and I drove over an hour to see a truck only to find out that this is a shady dealer. No other dealer posts false advertised prices like this one does. Plus there are some other shady practices we noticed when we were there. Feel free to ask me any questions, but stay away from this stealership.

I have bought multiple cars.from Withnell is the past. The staff and service is excellent!

Tried to sell us in at a ridiculous interest rate, didnt want to finance through our bank because its easier for us to go through ours . REALLY? Promised to fill tank, didnt do it. Promised to send a fuel card to make up for it, didnt do it. Contacted sales manager, Promised to make sure the salesman sent a fuel card. Guess what? Didnt do it. Avoid this dealership. Lies from beginning to end.

Always doing great work appointments always on time and in a pinch too. Havent tried any other dodge to compare this one too but thats also a good thing because repairs and oil changes are that fast.

The staff are always friendly and informative especially Tim Freer he is a great customer service guy!

Had a top notch experience at Dodge today. Best service I have had and it was quick too!

Withnell Dodge has been great to work with. Theyve been more than fair and very helpful!

Great place, always willing to work out any issues for best pricing possible

Went in to make a appointment for warranty work and wow the guy that helped me if that’s what you want to call it needS to be re trained. I have never been talked down to like that before by a dodge rep. He acted like I was bothering him and arguing with every word I said. I honestly felt like I was getting pranked or I was in a game show but then came to realize that this is just the withnell way of doing business.

Every time we took our van into withnell they never fix the problem or we would get it back and there would be more problems and we would call and tell them about it and they still refuse to fix the problem even after my husband took the van in and told byron there was a problem .he would say nothings wrong or we can find the problem

The reason I returned to Withnell is first because of the service department. Staff are patient and upbeat. I completely trust and depend on their guidance to maintain my car.

Byron the service manager was very helpful. I had to drop my car off and he made sure I had an Uber/Lyft to get home and get back. He made sure my warranty covered my parts and the diagnostic test. Also hes a nice guy. The work done seemed to have fixed my issue as well.

Withnell dodge has been like a family to me. I worked for this amazing family cpl decades ago 😳😅. They were kind, respectful, honest & amazing to work for. I have always only wanted to go back to them for my vehicle needs, and i always will want to. 🥰

These people are the best! Always know what the best way to fix things is. Thanks Withnell.

Always great experience, they keep you aware of any issues and always hand out a free car wash coupon.

This was the worst experience I’ve ever had at a dealership. My husband and I walked in with really just the question of how much we could get for our trade-in. We had already been to two other dealerships that had given us fair offers and we had been pre-approved with our bank for a certain amount, so we had a really good idea of where the trade-in needed to be at in order to purchase the truck we wanted. The salesman was great and everything was going fine at first, but he had a question about the paperwork from our bank. My husband and I fully understood the terms of our loan, we wouldn’t have been at the dealership ready to buy a car if we didn’t; but the salesman seemed to be confused. So, after a few questions, he said his manager would be coming in just to make sure we were all on the same page. The manager, Jimmy, came in and right away he seemed exasperated. He began reading the terms of our loan to us very slowly as if were too dumb to understand them. I tried telling him that we understood what our loan was, but he continuously talked over me. After like the third time that I told him I knew what the terms were, he moved on to the trade-in and gave us an offer that was substantially lower than the others we’d gotten. I thanked him for his time but said it was too low. So then he began mansplaining the price of their truck to me and how it all worked. I thanked him again for his time but said we wouldn’t be able to take that offer on our trade-in because we’d been offered higher at other places. So then he made us feel like we were lying about the offers we’d received by saying that if anyone offered that, that we should go and take that deal because it was a great one! We left feeling completely humiliated. He had talked to us like we were dumb and dishonest. This was not our first time trying to purchase a vehicle and we’ve dealt with pushy salesmen and everything else, but this was by far the worst we’ve ever been treated.

I arrived early, but appointment didnt get started until 30 minutes after the appointment time. Withnell does good work, and give military discount.

I recently bought a 2019 Ram 1500 and Bo made it the easiest process. He helped me stick to my budget and helped me find exactly what I was looking forward. The whole process seemed like a breeze. Two weeks later, I recommended a co-worker to him and she walked away with an SUV she said she never thought she would be able to own. We both reflected on how we were respected and treated like family. So grateful to the whole team and would recommend anyone there to see Bo and his team.

I was having issues with my Journey that I bought at voltswagon. They sent me to Byron at withnell and he did an amazing job getting everything fixed so that I could feel safe driving it again. He had fantastic customer service and made my experience great. I will definitely be getting my next car thru withnell when I decide to go car shopping again. Great customer service, friendly and fast service.

They did a good fast job on my oil and filter change.

Great dealership to work with. Quick, easy, friendly.

So happy with process, transparency, and ease!!

We cant see doing business anywhere else. They are awesome to work with.....

Our dodge truck has been in the service center for over 3 weeks and isn’t expected to be done till at least another week. I can’t count the amount of times we’ve had to be on the phone with dodge and chrysler just to get things moving for our truck to be fixed. It took over 3 weeks just to get the go ahead for them to say how to fix it. They also lied about when the submitted the request for approval. We have a total of two dodge vehicles in the shop with our second one going on 7 weeks. We are without vehicles or even rental cars with no help with the inconveniences. The service center has also been very rude every time we call for an update. Once I get our truck back, we will not be going to this service center again.

Been servicing our truck with Withnell Dodge for over a decade now. Byron and the whole service department are outstanding. Thank you for keeping our truck on the road Withnell Dodge.

Excellent, prompt service by courteous people who keep you fully informed.

I dropped off my Grand Caravan for warranty repairs, check engine light, and a headlamp moisture issue at the Service Center on Sunday, December 27th, 2020 and just now got it back today, Friday, January 8th, 2021.The reason for the five stars is because of the Service Advisor, Byron Otteson. He was phenomenal about keeping in contact with me and providing updates. Through New Years, technician illness, COVID-19, and delay after delay, Byron was excellent and went above and beyond to make sure I was taken care of! Thank you for all your help and professionalism! Highly recommend working with Byron!

In 1996 we bought the blue and silver ram 2500 diesel 4x4, our salesman was Randy Holman, our service advisor was Dave and our mechanic was a great guy named Roddy, I share this with you for a reason, old blue as we call her has 445000 miles on her and I would take her anywhere right now but after 22 years we had such a great experience at Withnell we dropped by and found a new truck to add to the family, now let me tell you I HATE THE DEALER EXPERIENCE.... but I met Travis Baldwin... salesman that new my expectations... no messing around, no waiting around for hours, no BS, straight to the point. We bought a new 1500 eco diesel 4x4.. (Drives like a Cadillac) we negotiated a price and was out the door in about an hour. Travis is a young salesman that knows his business ( ask for him specifically). We will by from withnell always... customers for life. THANKS GUYS AND GALS KEEP UP THE GREAT WORK!

If I could give a ZERO stars I would. I brought my dodge pickup in 2 months ago to fix the window regulator. They had to take the door panel off in order to fix it. After this was fixed a week ago I noticed that my door handle was broken. Keep in mind I am a farmer and with harvest things can go unnoticed. This morning I took my pickup in to get it looked at for warranty work. They are refusing to fix the handle and are claiming it is a common problem. How many break just shorty after they had that whole door panel worked on in their service center? I wouldnt recommend this service department to anyone.

J J listened, heard and was most efficient and respectful.

I was naively all set on a certain color, but the salesman also pointed out some options that came with a different one. Stubborn me started the sale on the perfect color one, only to realize I could get so many more additions with the other color. So I said lets go for his suggestion because the extras meant a lot to me. Well, about a minute into driving it, I COMPLETELY fell in love with the inside and no longer cared about the color outside. But seriously, its gorgeous all over anyway, who cares if its a more common color? I have never in my life loved a car this much. Thanks, guys, for laying it all out so I could make the right decision. I finally have the car Ive dreamed about for twenty years!

Went above and beyond to make it better than when I brought it in.

Great, quick, friendly group. We bought a used car for my son. They were honest and quick to get the deal done. Bo was great!! Ron in finance was easy to work with. Super friendly group all around. I appreciate dealing with an honest dealership. Highly recommend

Everything was super great. Got us in when we needed it. Great people that greet you with a smile and answer all your questions. Fast and quality service. They even arranged for us to get to an appointment we needed to get to while the work was being done. Totally a great experience (again!) and we do not want to go anywhere else.

If I could give Bo more than 5 stars, I would! Buying a vehicle can be a troubling experience, this was not the case with him. From the first phone call to getting the keys, I felt like I was hanging out with a friend. I highly recommend buying a vehicle from Bo at this establishment.

I have recently been exploring the possibility of a second vehicle to use as a daily commuter vehicle. And I’ve long been interested in the challenger. So I saw one on their website and reached out. The online rep was great, answered questions, and transferred me to a sale specialist (Eric). After some back and forth on pricing and what terms could look like I agreed to stop by and look at the vehicle and do a test drive. Unfortunately I was not thrilled with the test drive as the vehicle was not as I expected based on driving a prior model year several years back. The ride quality was terrible. Which to be clear is not the dealerships fault. But when the sales guy asked what I thought and I told him the ride quality wasn’t that great and I felt it wouldn’t be good as a commuter vehicle he became agitated and made a snide remark that perhaps I should go look at Cadillacs or Lincoln’s instead. The guy was rude and dismissive as well as pushy when I told him in had a set maximum and wouldn’t go over it. Kept trying to get me to agree to go over.Overall not impressed with pushy user car salesmen types who are rude and disrespectful to customers. Plenty of other dealerships to shop at in Salem and beyond.Update to owner, I am happy to speak to the Sales Manager about the incident. Not sure it will change my mind on anything though.

They tried to slip in a higher monthly payment than was originally agreed upon into the paperwork. Very shady business practice. Do not buy from this dealer.Response to reply from owner:No thank you. Your employee Ron in finance was very rude and acted as if it was an inconvenience for him to be helping. He wasnt the original person who had done the financing the day before, and when it came time to come back the next day to sign final paperwork, the monthly payment had mysteriously gone up and the explanation as to why didnt add up. Kinda crazy that your finance department wasnt willing to honor the original agreement or offer a reasonable explanation, especially during these times when you should be doing everything in your power to make a sale. We will be going to another dealership.

Recently had major repair/replace service done on my ‘06 Ram 1500. Excellent technical counsel, and personable service! Completely satisfied and pleased with both!

Brent is the man! We really wanted a low miles 4Runner and Withnell just happened to have to perfect one in the back lot. We worked with Brent and he couldnt have made it any easier! He was on the ball and had great communication with us the whole time. We were really worried someone would get to the 4runner before us but Brent took great care of us and made sure we got exactly what we wanted. Couldnt rate the guy high enough. Thanks dude!

This company is great they were super helpful, understanding and explanatory. They got my vehicle in quickly and they listened to my concerns and they were great with helping me understand what I needed to know about my vehicle. I highly recommend Withnell Dodge for a vehicle purchase or for their service department!

I give one start because I pay a lot money for fixing my Air conditioner❄️ before start driving down to Mexico I trust a lot in them, but they dont fixed right after start driving for like 600 miles my Air start hotter 🔥Was very painful for my kids😰suffer the problem the poor quality the dodge did!! Very bad work!!

Three years ago, I purchased a beautiful, red Dodge Ram 2500 from Eric Jacobsen at Withnell Dodge. Best experience ever! The dealership as a whole, has been very helpful, friendly, reliable and customer service oriented. Eric Jacobsen, specifically, is the quintessential salesperson that everyone hopes to find in their buying experience. Eric has ALWAYS been very accessible to me to answer any questions I had related to my truck. Yesterday, 3 years after the sale, he helped me to resolve an issue. That is customer service at its best! Thanks for your help, Eric!

I made the mistake of filling out their online contact request. Now I get constant emails from them, even though I have opted out, for months now about buying a Ram, although I already bought a Ram elsewhere. And when I called in to ask if they could remove me, the sales guy said I had to tell them where I bought my Ram before theyd remove me. Thats terrible customer service. I might not have bought from you this time, but I will absolutely never buy anything from you in the future. I buy a new vehicle every two years, and these twits screwed themselves out of any possible future sale.

Bo and the team at Withnell were great. Highly recommend them to anyone looking. I drove down to Portland and bought a vehicle.

Great service friendly staff quick fast

I tried to trade my tahoe in,the sales guy never looked at it, and said they would have to taketo auction, they tahoe is in mint condition!joke of a dealership! Here is my email [email protected] you can reach me there

Service manager lied straight to my face about the work they had done. Prior to that, the work that was done ended up being completely unprofessional as if the oil change person had done mechanical work. I recommend you go somewhere reliable. Just not what service is supposed to be. Zero for effort. Zero for honesty. Zero for all but the cab ride home. :)

This Dodge dealer is great. I’ve had my Ram 1500 here multiple times for service, oil changes, recalls, and warranty work, and every time the customer service has been exceptional. The staff working in the service department always go the extra mile to ensure you’re being taken care of, getting the correct service, and getting to/from places while your vehicle is being worked on. I’ve been pretty impressed with the way they treat their customers. They even give free Uber rides while they work on your vehicle, and do free loaner cars if your car/truck is in the shop for an extended period of time. I usually work with Roger in the service department, and he’s a great guy to work with. Attention to detail is superb!

Horrible customer service, especially in the Service Department.

Plum R/T Challenger Deal.Shout out to Brent and Freddy for helping me and the wife find a new daily driver. It’s good to see that I’m still family after all these years. I see you guys still have the skills to pay the bills selling these cars. Jimmy you still up to your old ways.(He cleaned the car by the way lol) Matt you still the my big dawg. Peace out fellas, preparing for this cold start in the morning to wake the neighbors.

Great service awesome vehicles!

We bought a used late model Chrysler from Withnell. It’s obvious they took great pains to make sure it was in perfect shape. It’s been a few years now – the car is still super reliable! And their service department keeps it that way – just brought it in for the 125,000-mile checkup. I recommend anyone looking for used to check out Withnell.

This was the best vehicle buying experience I have ever had.....and this is the 93rd vehicle Ive owned! Eric and Ron were AWESOME! The purchase of my new RAM took under a couple of hours from start to finish. This dealership is THE Best in the Pacific Northwest! Proud to be driving my new RAM from Withnell Dodge!

I would like to say that after working with the dealership we were able to get what we wanted. Brent Baker our sales associate work his butt off to get something that both sides were happy with. He was very professional the whole time. Now I am as happy as I can be. I am driving a very beautiful car thanks to Withnell Motor Company. I would like to tell every one if you are getting a new or trading that they need to go there to make the deals. Ask for Brent

Great experience. I came here not knowing if ill get a car or not, but ended up buying a 2019 Dodge Challenger. Overall a awesome time with Brent B. he got me exactly what I wanted and the car I wanted since the color was not there that I was wanting to get had it driven to Salem and arrived in 2 days. Didnt pressure me into getting something that I didnt need or something not in my budget. Defiantly will be doing business here next time Im looking for a car. Thank you Withnell Dodge Team! And keep up the awesome work Brent B.

Took my truck in with an unknown electrical problem.. Completely dead... The shop rep (Byron) kept me updated at every step of the diagnostic and repair process and let me know of my options. Turns out the repair was less than quoted, and they were able to get it repaired and ready within a day. Price of repair was more than I would have liked, but they went the extra mile with their customer service.

When our 3 year old truck left us stranded on the side of I5 with our travel trailer, kiddo, and dog, whitnell was the closest dodge dealer to work with. They would only cover the cost of a rental if we used their rental company which refused to supply us with a comparable vehicle. We were given a Jeep renegade and told no dogs allowed in the rental. This left us on our own to find a way to haul our trailer and get our dog home. Luckily a friend was able to drive from out of town and help. When we returned the rental we were left with pompous remarks about how dirty the outside and inside of the rental was, “for reference, next time you should clean the inside out before returning it”. Prior to picking it up, we warned them that we lived on a gravel road more suitable for a truck and that we had a toddler. So of course it needed washed and vacuumed after we used it. Isn’t renting out and maintaining their fleet their job? The original estimate for repairs on our truck was three months, but luckily it was completed in just two weeks. I’ll give it to them there, they made quick work of a big malfunction. But when they called to inform us the truck was ready, we were already headed out of town for the weekend and said we could not get in there till Monday. They then himmed and hawed about how they could only cover the rental cost for so many days...well is that my problem? Maybe try selling a quality product from the start that doesn’t blow up at 67k miles....When I showed up Monday to get our truck I assumed I could transfer over the car seat and kiddo and go on my way while they handled getting the rental car checked in and back down the street to their lot. Nope, I was told to drive it there and then the rental company would give me a ride back. Great, back in the car seat that my toddler was already upset about being in for so long (it’s a 1.5hr drive one way for us to the dealership). After getting everything transferred and taken care of, my toddler and I walked around whitnells lot looking at new and used pickups because we were hoping to trade our truck in eventually (which we already told them when we dropped it off for the warranty work). Not a single person came out to help us. I don’t want to play the gender card here, but just because I’m a female walking around looking at trucks with a toddler does not make me any less capable of spending money on a truck. I guarantee if my husband would have done the same thing he would have had immediate service (or at least some kind of service after opening up and looking inside several different trucks).Update—we discovered after driving our truck all the way home, that it is leaking what looks like power steering fluid (possible broken hose from the mechanical work done at the dealership). So it’s back to the dealership we go....

Byron a great service consultant. The service department mini waiting room isnt too great you need to walk around to the showroom which is a bit of a jog for seniors

I bought a 2018 Dodge Journey today my first new car my family has ever owned. Eric Jacobson help me out was a great experience very friendly guy you have a customer for life. My family loves the car. Thanks for the awesome experience.

A great Dodge place. I took my Dodge Journey in to these folks to have them figure out why my check engine light had come on. It turned out they had to order the part they needed to fix the issue and Im taking my car back in next week to have it fixed. They are very nice and helpful people that seem to know what they are doing and Ive enjoyed doing business with them.

Nice people very helpful

Brent Baker is the man!!! Him and Bo are the best people and the best people to sell you a car. Got my brand new 2019 Challenger Scat Pack tonight. Only the best work with the best. Thank you Brent and all at Withnell Dodge. Peace and blessings.

Have a draw problem on the motor battery in a 2006 van. Was told at the end of the first day, it could cost 3-4 hundred dollars to find the problem. Of course the assumption was that after the problem was found it could/would be fixed. After two days, I was told that there were two problems, from the radio and the panel. The suggestion was to get a battery shut off device. I asked that the radio be disconnected as to decrease that draw. When I arrived for the vehicle, I said I had found a battery shut off device, could they install it? No. Then I asked for more details about the problem, asked why they could not fix it.fix.fix.wrtaksomething,you cannot fix and then charge for the diagnostics. The diagnostics and t

Advertised price too good to be true. It was. Read the fine print if you can keep their website from crashing your browser. Staff was friendly FWIW.

Not sure where to start! My experience at Withnell was spectacular. My salesman Johnathan was a pleasure to work with he got me my 2018 Durango R/T at a great price. This was not a pushy car buying experience and I was in and out in no time. Best part is they didnt try to sell me a bunch of stuff I dont need. I highly recommend Johnathan and the whole Withnell group!

Had a few recalls on my SUV. They were amazing, they gave me a killer rental care and made sure I had everything I needed. Super friendly! Didnt take them long to fix the recalls either. Amazing place!

Experienced service guys who have figured out tough things on my 1990 Dodge B3500 Van when no one else can. They are fair in their pricing and have offered solutions frequently. I live out of state but make sure Im set to have them take care of my van when I am in town. They know what they are doing and having a good mechanic is worth so very much. Thank you for your fairness and knowledge. You are a rare find in this day and age.

Trevor was so helpful. Trevor was patient and took his time explaining all the features on the vehicles that I was interested in. I ended up buying my first truck ever. A 1500 Ram Big Horn. Love it, thanks Trevor!!!

Had a FABULOUS experience at Withnell Dodge.Meet Eric Jacobson very knowledgeable on vehicles and all the rebates.Bought a 2019 Ram 1500 new body style.Love it What a beautiful truck.Looking for a deal and a great person to buy from!!!Withnell Dodge!!! Eric Jacobson!!!Thank you Eric..And thank you Withnell.

Purchased a car this Saturday. Brent Baker was our sales person great service super friendly not pushy at all we told him what we where looking for and guided us in the right direction. We got a great deal on a certified preowend vehicle. The whole process was 4 hours and left with a new car and no headaches! Would highly recommend him!

Freddie Cruz is one of the best salesmen Ive ever worked with. He did not pressure us to buy, but told us everything we needed to know to make an informed decision. The dealership is what you would expect as far as cleanliness and being organized. The finance manager was also very informative without making us feel pressured. He gave us all of the options and let us decide what to do, rather than try to tell us what we should do. I would definitely recommend this dealer if shopping for a new or used vehicle. Ask for Freddie and tell him Jody and Roy sent you!

Our newer van wouldnt turn on, and the key was stuck in the ignition. I was fearing something expensive, but when I called the service center they said to simply jumpstart it. Worked like a charm. Turns out the battery cable was loose on the battery post.

Having been a previous customer with Brent Baker it was only normal to return to Withnell for our next vehicle purchase.Brent showed us the different options available so we had only to decide which way to go.Used or New. Brent explained the discounts and rebates available. So our decision to purchase new was easy to make. At no time was Brent pushy or overly aggressive. Very friendly and professional. Brian the sales manager and Dillon in finance were both equally easy to work with.Our next vehicle purchase will be with Brent and the excellent staff here. Great Team!

Took in for oil change.. they did not put the cover back on the air filter. BROKE the oil cap. And did not fully tighten the oil drain plug.. I expect BETTER from Dodge! They are great at sales.. duh! Their car salesman, thats their job! Read the reviews. Dont buy from any dealer that doesnt have a Great service team. And and do more with the parts department. Its not the sale that keeps customers coming back.. its the treatment that you are as important now as you were when you signed your new car paperwork.....

The service here is top notch!

I have now purchased several vehicles from Withnell dodge! I will not go anywhere else. I am hearing impaired so it is very nice to have someone that knows how to sign. Matt Mccowan at Withnell is fantastic and his signing is top notch! He is the manager so he was very easy to work with. I recommend everyone go to Withnell!!

Bought a new Challenger, the salesman Adam was fantastic to work with the whole sales process was very pleasant. A 4 star process! Could have been 5 but my trade in price hurt a little :)I called to schedule an appointment for my first service and asked if they provided a shuttle ride to work. The gentleman on the phone said they do. They also do not require an appointment which is nice.I showed up the next morning at 7:30 and to my surprise the service writer said he could call me a cab or sell me a rental car. That must be what they consider a shuttle!? The oil change cost me $100, it DIDNT include a shuttle, they DIDNT wash or vacuum my car and I left feeling quite ordinary having just spent over $40,000 on a new car. To me this is unacceptable . The service department in NO way matches the sales department.My wife has a 160k miles on her 2004 Yukon we have serviced at Power Buick/GMC we didnt purchase it from there and they treat us like gold. A 60 dollar oil change included a wash/vacuum and FREE shuttle service.Ill be finding a new dealer to service my Challenger.

I understand negative reviews can sometimes look like a grudge so I wont offer my opinions on the practices I observed today in person at Withnell Dodge of Salem, I will simply note them and allow readers of this review to come to their own conclusions:After visiting the dealership earlier in the week and test driving a car I subsequently negotiated a price on the vehicle with my salesman and was given both verbal and texted confirmation of the agreed price which was confirmed as an on the road price, inclusive of all tax, title & fees. Based on this confirmation I traveled to the dealership to complete the purchase. During the first hour of form signing and photocopying, I was presented with a form to sign which, on inspection, turned out to be a request for permission to run a credit check. As I was paying in full by check I queried this and was told it was company policy to run a credit check regardless, unfortunately they seemed absolutely unable to provide me with any other reasonable purpose for insisting on a credit check on a customer NOT purchasing a car on credit, and so despite their multiple attempts to encourage me, and with a heavy heart, I declined to sign the form. Fortunately after several trips by my salesman to see the boss I was told that as I was extra special they would just this once overlook this policy...it made me feel warm inside and I was transferred over to the Finance Dept. After the first bout of hand cramping signing and initialing was completed I was at last presented with the final bill of sale to sign! I was shocked to my core to discover that somehow the tax, title and fees (amounting to just shy of $500) had been accidentally added on top of the on the road price we had agreed. I pointed out their mistake and showed the finance guy the texted confirmation on my phone, he then graciously offered to take possession of my unlocked phone and walk it over to his boss in the other building to get this misunderstanding sorted out once and for all! For unfathomable reasons I just didnt feel comfortable handing over my unlocked phone containing all my personal information, along with the only written proof of the offer I had received, so I declined and offered to send him a copy of the text or show it to his boss personally. Luckily for me it seemed that my previous extra special status remained and this wouldnt be necessary. Further waiting and thumb twiddling ensued as I awaited Finance Guys return and Sales Guy was sent over to paint a picture of misunderstanding and regret in lieu of Finance Guys eventual return whereupon I was informed that they would not honor the agreed price and I should hit the road.....I can only assume they meant with the appropriate on the road fees included.**Reply to owner**Perhaps I was unclear in my review? You didnt do a poor job of explaining the fees, you did a poor job of honoring an agreed upon price. I could not have been clearer when negotiating the price, my budget was the ONLY thing in consideration regards this purchase, I even discussed the reason why it was the only consideration in depth with both your Salesman AND i believe it was one of the managers. This is why I was very clear about the agreed price being an on the road price inclusive of all tax, title & fees as it represented my absolute financial ceiling. Please by all means have your Sales Manager contact me, I will keep my reviews up to date accordingly, as Im sure you are aware a true measure of any company is not whether you have negative reviews and complaints but how you address them.

Our experience with Withnell was excellent and a real pleasure buying a new vehicle. The gentleman we worked directly with, Jeff Dillon, really got to know our exact needs, wants and buying parameters and worked hard to find vehicles that might work for us, calling us to come in and see them, sticking with us until we found exactly the right one! We really appreciated the personal and friendly service. We not only felt cared for, but cared about :)

Great attitude and service extended above and beyond. The Whithnell family and their staff are the real deal. It was a real pleasure doing business with wonderful people! I will be back if I can convince my wife the kid seats fit fine in the Hellcat...

Great service, finished ahead of schedule and after I had a bad experience with another garage trying to overcharge me for a much more expensive unrelated fix they were quick to find the actual problem.

Great service and excellent selection with awesome deals. I got my Dart hear with a 2k cut to asking price. Only gripe is full synthetic oil change is $100 here OUCH!

My husband and I recently purchased an 09 Ram 2500 Diesel. Beautiful truck. We worked with Wayne, older gentleman, retired vet, who was the nicest man you could ever hope to meet and deal with. We both highly recommend him as your sales person. The dealership gave us waaay more for our trade in (which was nothing special) and was very fair in the financing department. Really liked these guys and felt well taken care of.

Freddy Cruz @ Withnell Dodge is the best combination you can get. Not only does he provide you with the vehicle you need, but he takes the time to walk you through all the options that come along with that vehicle. Withnell Dodge provides excellent customer service and has always keep our needs in mind. We have purchased several vehicles from both Freddy Cruz and Withnell Dodge and will continue to. Each and every time we have gone there we have been treated fair and kind. I would and have recommended both Freddy and Withnell to anyone that will listen to me. You absolutely have to stop by for a chat. You never know what will happen!Thank you Freddy and Withnell Dodge!