BMW of Salem has been professional and courteous in all my dealings with my 335I. The car I purchased from a private seller was in need of several repairs. BMW of Salem handled all of those repairs in a timely manner.I highly recommend BMW of Salem for any repair work. I look forward to a long association with BMW of Salem. Thank you.

Never going back. I bought my 2015 535dx here but service is horrible now. Rude and patronizing. The two things I brought it in for were not fixed. I was told they were. I was charged for their repair. Service advisor was a total jerk. After I paid, I waited for the car to be brought up front. When it was the guy said he didnt think I had paid and wouldnt give me the keys.

The BMW of Salem is a professional but caring place that is attentive to your needs and can get you what you want for a reasonable price. This dealership made buying a car a breeze for me, and I would love to recommend it to anyone currently in the car-buying market! Damian was a wonderful representative to work with and got me my dream car with a price that worked for my life! Thank you to BMW of Salem you all are wonderful!

Due to an error on my part, I showed up at the wrong date for an oil change. Despite my ineptitude, they still got me in and back on the road in under an hour. Great customer service even as I was pulling a Karen moment: apparently the customer isnt always right...

Great service last minute road trip, they squeezed me in for service. Always helpful.

We are traveling around Oregon from Arizona. A brake pads service warning came up on the dash. We called BMW of Salem and talked to service manager Adam about the cars issue. Adam was excellent and we scheduled an appointment for service. Our car was taken in at our scheduled appointment and service was finished in the estimated time. Car was washed looking good and ready to go. The bill was right on the estimate too. We had an excellent experience and are able to continue our adventures safely thanks to the helpful, knowledgeable people at BMW of Salem Oregon.

I have done business with BMW of Salem for over 20 years. The service department has always been excellent. Recently a computer glitch did not register my service appointment and the shop was very busy. They went out of their way to make room for my vehicle and got the oil changed and the car washed in under an hour. Very prompt and courteous service!

Went in for scheduled maintenance. Got me out quicker than expected, did a nice hand wash. Nice waiting room

The service department is very friendly and helpful. They make sure all cost are known before any work is done and if something changes they check before doing anything unexpected. Ive had bad luck with many other service centers in the past and am extremely happy I found somewhere I can trust to do the job right the first time.

Kenzie is awesome! She was able to get my X5 scheduled for service on a Saturday morning - and she was able to do this with short notice. She went over the services provided and answered all my questions. It was a great experience!

Absolutely stunning service from Sean O. and Jim M.Worked with me on an X3 and put up with my whole dilemma on wheels and tires. When it comes to a new car, we an all tend to be over picky. These fine guys dealt with it and helped all along the way.

The BMW of Salem service department continues to be outstanding. Ive dealt with them for years. Theyre professional, knowledgeable, straight forward and trustworthy. Adam Summerfelt and his team are the reason I travel 200 plus miles to them to get my car serviced and maintained. Very Pleased!

Bought a red 2014 Jeep Wrangler from here in June for $25k! The purchasing experience was quick and easy, the salesperson and finance person didn’t feel like they were too pushy at all. They even offered me a significant amount for my trade in (beating carmax by $1k!)The Jeep has been fun and trouble free, for the most part. Unfortunately 3ish months after purchase, all of the tires started showing signs of dry rot (lots of cracking on the sidewalls and tread) and will have to be replaced to the tune of $1300+. Turns out they looked near new but are from 2017. For how much they emphasized that they did all the maintenance it needed, some newer tires would have been appreciated.

As always I was treated with the utmost respect. Given a full estimate of costs and everything was done on time

BMW of Salem offers the best service anyone can ask for. I pull in they greet me by my name, give me a estimate time frame and what they’re doing on the car, offer me coffee and snacks why I wait. Everyone is smiling and have an uplifting attitude, always care to my needs and concerns. just all around a great experience and atmosphere. I strongly recommend there service to anyone of my friends or family. Thanks guys for giving the best service I can ask for.

It’s always a pleasure to bring my cars here. I can always trust that they’re being cared for properly, and all the staff are very consideraste and seemingly enjoy working here. As long as this is the case, I’ll continue coming here. ❤️

Ryan in internet sales was a pleasure to work with, and was a positive experience. He is highly recommended.

BMW of Salem was fantastic to work with! Firstly, they offered me $5,000 more for my trade in than another dealership I had gone to and I felt that I was getting a fair deal and not getting low balled like the other place, so I traded in my 2017 Mustang Ecoboost Premium (that I still absolutely loved) for a 2018 BMW X2. So I get home after buying the BMW and play around with it long enough to realize that it didn’t have any navigation or way to connect my phone for navigation. A test drive didn’t allow me to dig into all the features it was apparently missing. I was so upset so I decided to come back in the next morning and the manager Sean was super kind and understanding! The first thing he said was “don’t worry we will get you a car you love” and it eased my mind instantly! Then we worked with Ryan and he was super fun to talk to and ended up working with us and his team to get me an even better 2018 BMW X2 that I am absolutely obsessed with! It has every amazing feature I could ever want and made me feel better about leaving my beloved mustang with them for this car. We also worked with Jim the first day to get my fiancé a car he loved as well and Jim was also very understanding of my situation with the first BMW and responded to my emails in a very timely manner even late at night. He wasn’t there the next day to help me with my situation but was still great to work with the day before. Jeffrey and Miranda were great to sign with as well at the end. Every person we encountered was really great, not pushy, and extremely kind and understanding. Will definitely recommend to anyone and will be coming back in the future! THANK YOU BMW OF SALEM!

Great sales process, no pressure, easy access to test rides. Got me the car I wanted.

Purchased a vehicle from BMW of Salem and was really happy with not only the knowledge of Jesse but also how quick and honest he was. No pressure experience and also shout out to Miranda in finance for making the financing process quick yet informational as well. Thank you again for my experience. Keep up the honest and great work. And again thank you to Jesse.

First of all, I want to say thank you MacKenzie Thompson service writer for BMW of Salem, she went the extra 10 miles to make sure that I was informed every step of the way, that all my questions were answered, that I was comfortable, also I was quoted a price for the repairs to my BMW, and they didnt charge me that quote, it was way cheaper and saved me some money I was not expecting to save. Not only was my car fixed, it was inspected, cleaned, and brought to me before I knew it was done. BMW of Salem is the best service center I have been to in a very long time. I appreciate you all very much. I live in Klamath Falls Oregon and will drive to Salem anytime I need something done or diagnosed on my car, just for there customer service, prompt service, and professionalism. If I could give 10 stars I would..Thank You..in all sincerity Paul S.

Although I decided not to buy a car from here, Damian was extremely helpful. He didnt try to sell me anything that was even a dollar over my budget and the process of looking at cars and test driving them was very straightforward with him.

Excellent BMW Dealership and Service Center. I had my X3 serviced and Justin was my service rep. He was professional, courteous, explained the service needed, and it was completed in the time promised. I travel from the Portland area because I have been so impressed with all levels of service from BMW of Salem!

Craig Burger was friendly, professional and helpful. He made the process of buying a car easy and fun,

They did excellent work on my X3. Went in for an oil change and 3 recall notices. They kept us up to date on the work, made us feel like family, there was no pressure to do extra services. My daughter went with me to get my car and she came home with a new car. They are great!! Will recommend their service and sales teams!

TJ is *the* best sales partner and subject matter expert I’ve ever worked with. He was so easy to work with, never made me feel pressured and was always fully transparent with his intentions as well as process. I also appreciated his advice and personal opinion when I asked for it. I’ll always go back to him for my needs. Thanks for everything and going above and beyond!

Great to deal with, I would do it again if the need arises

Not bad. Little over priced. Didnt have their add correct. unwilling to budge on price

From making the appointment to when the keys were returned to my recently repaired and newly washed 325xi, I had an excellent experience. McKenzie was very helpful and attentive. The waiting area was comfortable and clean, and the service was fast and exceeded my expectations. Thank you BMW of Salem!

Took my 2015 329d in over the holiday. The estimate for repairs was around $7,000. My chin hit the floor. Thankfully, some of the parts weren’t available in time so I kept to just those repairs they could get to in my short visit. This cost about $3,000.A few days later, when I returned home, I took the car to my local shop where he had me out the door for about $700 with the car running beautifully. Turns out many of the recommended repairs weren’t necessary. For instance, instead of replacing both front wheel bearings, I only needed one. It solved the problem. I think they probably do good work, they just wanted to do too much of it that wasn’t needed. Trust is a big deal when they take your car in for repairs. I don’t know a whole lot about cars so I’m an easy target. Bullseye! I won’t return.Gouged over the holidays! Wow!

I almost canceled my lifetime oil change with Lithia after multiple issues I had with Greg Bell at VW of Salem. After talking to a coworker, I decided to give Lithias BMW service department a try. I’m so glad I did! They were great, everything I would expect from a service department. They were organized, communicated and addressed my concerns. They performed the work they were charging me for… Completely different experience than I received at VW! I will definitely use BMW service for my future services. Thank you for treating me like a human!

My recent, as well my past experience with BMW of Salem; especially it’s services, has been delightful.

Super!! Kenzie was helpful, as usual - and - had everything we needed all set to go when we left our car for its servicing.

Quick and efficient help for my visit. Thank you!

I went for an oil change alomg with some concerns for the techs to advise. My service advisor Kenzie addressed my concerns verbatim and they were able to pinpoint the issues. My BMW has some miles on it and along with those miles come the wear and tear of fasteners, partitions, body impressions and weathered lights. I can not express my gratitude enough with how thorough and knowledgeable everyone is. Kenzie reached out to make sure I understood the plan and that if I had any further symptoms she was a text away. Thank you for your courtesy!

Not sure where to start. I love this place. I just purchased my 3rd BMW from this location and I don’t think I’ll ever go elsewhere. I had a nightmare of an experience buying a Porsche and ran away from that company as fast as I could. I have been a BMW owner for 8 years and one thing I will say is BMW backs their cars and their warranties. The service is top notch and they don’t fight you on little issues. These little things are huge! Daisy in sales was so sweet. She had the car I wanted waiting for me and warmed up ready for the test drive when I arrived. She entertained my friend by showing her new X3 models while I was in financing. Jeff in finance is amazing. So personable, intelligent, knowledgeable about the cars and efficient. I had amazing conversations with both of the people I worked with. I just wanted to show my appreciation and thank you for all your hard work and for selling me a car during the ice storm. Thank you thank you thank you. I am so happy and the car is PERFECT. I cried tears of joy when I drove off the lot. This past year hasn’t been easy for me and being sold a Lemon from Porsche didn’t make it any better. So thank you BMW of Salem. I appreciate all of you and thank you for being an honest and reputable dealer. I will recommend this business 1000x.

Good experience. Always a costly one though. I have a BMW X5. Good service.

This review is for the service department. I took my old 99 BMW in for an airbag recall. The airbag light was on when I took the car in and I was hoping they would fix it. After they replaced the airbag, they gave me an estimate of what the car needed for service but said nothing about the recall fix. When I got in the car to leave, I noticed the airbag light was still on and I asked them why. The service guy said there were other errors but didnt tell me what they were. They wanted $115 to read the codes (they did this already when they replaced the recalled airbag). The estimate to fix my car was almost $25,000.00!!! The best thing about this place is the coffee machine. I would go back for that vanilla latte.

Appreciated the home service on the recall. Technician was polite and efficient

TJ Sean Craig Chris and Daniel I have never been treated so well as I was at your dealership from my first phone message I left at midnight: it said Dibbs on the blue Element if it goes up for sale! 3am my call was returned...plan in progress...He called me at 5 I got there at 7:15 after they closed.. we finished the deal and I drove home at 9 p.m. in this beautiful 2010 Honda Element LX with 80 k miles on it... We Love her & named her Speaker Box 2

They get 5 stars. Excellent customer service!

I had been looking for a BMW 540i for quite some time and the other day I found one at Salem BMW. I showed up in jeans and a tshirt just coming off of shift work in my old Subaru thinking I would be ignored. But to my surprise Craig one of the sales reps greeted me, I told him I wanted to test drive the 2018 540i, no questions asked he let me take it for a test drive. Of course the car was in immaculate condition looking brand new, I couldn’t find a single thing wrong with it. After the test drive Craig ran through some numbers with me, not pressuring me at all. He was very patient with me because I had to move some money around and had to contact my bank which took forever. I figured out my down payment and the loan was official in no time at all. This was my first BMW and the process was painless. Thanks Salem BMW!!! I am now a Beamer owner!!!! The only reason I gave them 4 stars is because they would not budge on the price:). I highly recommend Salem BMW.

Took my car in for service. Engine light was on due to programming issues and still was on when I got it back even thou I paid for that to be fixed. I live about 30 miles from the dealership so it was sort of an inconvenience as I had to arrange transportation back and forth 2x.Customer service was great just the work didnt get done right the first time

I am so happy with my new ride! Ames helped me purchase my SUV. He listened to what I wanted, stayed within my said budget, and even helped me look up cars from OTHER dealerships! LOL. Not to mention, I messaged him on his day off after purchase with questions and messaged back with answers after mowing his lawn. (THAT is service) Most importantly, he was able to find the perfect fit so I could stop looking at CarGurus all day, every day and get back to my life! I have been looking at cars for months and went to both both BMW shops in the Portland area and Salem was worth the drive.Tony, the manager was great as well and he purchased my old car for what I could have sold it privately (if I was lucky and minus the work of cleaning it). THANK YOU.Miranda- in finance was lovely. She has such a bubbly and refreshing personality and made things fast and easy on that end.Hands down, the best BMW shop in Oregon. Trust me, I went to all of them.Thank you, guys!

Way less expensive for repairs then I was thinking it was going to be!

Chandler got my car in right awayArranged a ride to and from my workCar ready the same day.Great service

My son purchased a used vehicle from them. I accompanied him during the process and was totally impressed. They are quick, Professional, Helpful and did not push additional services. I would totally recommend them.

I recently had a service done here and it was my first experience at the dealer. The staff was pleasant from being greeted by the young man at the service center and then working with Kenzie. I was even able to have my car cleaned and it looked great afterwards. During the service they updated me via phone and made it very easy to return and pick up my car and not have to wait long. They even explained the service and intervals so I had a better understanding. I will definitely return and had a great experience. If you want someone knowledgeable, professional and helpful ask for Kenzie.

Great service professionals, very comfortable waiting area with snacks. A very clean, modern and friendly environment. Also very happy to see Kenzie back, she is very courteous, helpful and knowledgeable about her work.

Danielle was so friendly and knew exactly who needed to help me and when the job needed to go to a different dealership, Danielle called ahead, gave the all the information they needed. Salem BMW is blessed with such an excellent customer service team member

Its so easy working with Justin and Matt for getting my Vehicles serviced. The quality of service is next level.

These folks are wonderful best experience I have ever had buying a automobile

I recently had work done on my BMW X5 at Salem BMW. I received excellent service working with the Service Manager, Adam Summerfelt. He paid attention to every detail and made sure the final result was perfect. I will continue to have my vehicles serviced here.

Aaron Winer is exceptional in the Service Department. He got me in on short notice and even stayed after hours with his staff to complete the work!!!!

Parts department is very rude, and very SLOW! Disappointed with there service will not give them another dime!

Jesse was really knowledgeable and everyone was very pleasant to work with. We will be back!

Great customer service. We appreciated Justins work!

If I could rate them a 0 out of 5 stars I would,would not recommend going to, they dont care about your car and they over price(well it is a BMW), I get my car back and there is some of the trim that is broken, some of the clamps that hold some of the wires down, those are broke too

Both Danielle and Daniel did a great job of communicating the time the service would take and offered to assist with some other things that needed to be done such as registration for next year, pricing window tint and powder coating wheels. They both followed up as needed and made the experience as painless as possible.

Tony the sales manager is the one to see him and his crew at BMW hooked up my son top notch crew at BMW OF SALEM

I have to say Sean the sales managerat BMW did a really great job of taking care of me and my needs last week and putting me in a great loaner car and actually waited after closing for me to get there so that I could get back on the road while my car is being repaired.

By far the best place Ive ever bought a car from. Salesman Ryan Rush is The Best. He made my car buying experience (long distance) such a breeze. He was great at keeping me informed about my vehicle by texting me, calling and down to sending me a video of my vehicle. I couldnt ask for a better salesman. Miranda Sween was amazing at moving things along and calling and texting me with the financial process and what was needed. She was such a pleasure to work with. Overall, I am so happy. I absolutely love my powerful SUV. BTW, the car arrived to me in pristine condition, extremely clean and my tank was full. Thank you so much Ryan and Miranda. You will be hearing from me again.

Love them took my daughter there for a car drove away with one the same day very nice and helpful sales staff.

Your not better than anyone else..should not snub your noses at ppl who work for a living n bring in customers cars for them to you

The service was BETTER than expected. I enjoyed working with Kenzie Thompson, Service Advisor. I mentioned that I had a bothersome little noise in my car when I drove over bumps. Kenzie suggested that a technician named Nick ride along with me to see if he could isolate the noise. We drove over many bumps, even railroad tracks and didnt hear the noise. Nick thought it might be the seatbelt buckle making the noise.With no passenger on-board, the seat belt buckle is free to hit the door when the car hits a bump in the road. The solution, fasten the seat belt at all times, even when theres no passenger. Problem solved.

Kenzie is always so helpful and patient with my questions. Thank you!

BMW of Salem always goes above and beyond! Highly recommend! The BMW technician, Kenny, does phenomenal work. :)

Its always a pleasure to work with BMW of Salem.

Great customer service. They make you feel like family 😍

These folks went over and above on taking care of a warranty issue. Thanks Aaron!

I received excellent service on my car and full explanations ofthe service performed and what might be needed in the futureand when. Thank you BMW of Salem.

The first sales personnel we spoke to at BMW Salem wasted our time when we attempted to purchase a used vehicle. We experienced the typical dealership run-around and prideful manipulation. Our requests were very reasonable and we were awkwardly pushed away from purchasing a vehicle. This experience was caused by one salesmen poorly handling the situation. On the other hand, Daisy was an amazingly concise and thorough representative. We may end up purchasing here despite our initial frustrations. Ask for Daisy if you come here!

Excellent. Good price, good service.. Highly recommend.

Dealing with Aaron Winer is always a good experience. From being met with an open door at the specified time to having the service completed and having the car washed, I am assured of a job well done.

Tim and the crew were great. Professional and timely.The dealership is comfortable.My issue is that they allowed customers to wear their facemask under their chin or hanging from their ear. They have a policy but do not enforce it.

I would buy a car from BMW of Salem anytime and it is because of the great service that I get anytime I call or go in. They are wonderful!

Such a great experience. After going to a couple of places to get my tire patched(which had a screw in the tire) and being told they didnt know how to fix because of the type of tire. I called BMW of Salem where I purchased my vehicle and they were able to get the job done. Thank you!

Great experience best BMW techs in Oregon

Service Dept. Mgr. Adam is fantastic, it is apparent from his many years as a BMW Technician ... Aaron was excellent getting me in and out with upfront info on what was being diagnosed and what was completed!

Very professional and great service!

Kenzie was able to help me quickly. She is very friendly and efficient. She let me retrieve the car at my convenience.

I have never had such an easy, pleasant car buying experience! Craig, our sales person, was knowledgeable, likeable, and accommodating. He made us fair offers, both for my trade and for the purchase price of my new vehicle. The process was quick, and the level of customer service was on par with that which one would expect from a luxury car dealership. I left BMW of Salem with a smile on my face, and I will gladly return for future purchases!!

Not like they NEED another 5-star review but these guys are simply awesome. From the moment coming onto the lot to the ongoing service, Chris, Jon, Paul and the rest of the crew at BMW are simply awesome. They even went above and beyond to make sure my wife and I were compensated after an employee error led to a really unfortunate situation for us and our car but in the end they made it right and then some. We are now a BMW family for life. Top notch cars backed by top notch professionals... what more can you ask for in any purchase?

Always great experience. Our service advisor, Justin Kenyon, is the best!

Great service and fair pricing. Aaron is great!

We bought a lightly used dodge van from BMW of Salem. Even though it isnt what they typically try to sell the salesman TJ was awesome. No pressure but knowledgeable. He took the time to show us everything and then gave us all the time and space we needed in order for us to figure out if it was right for our family. When we decided to buy the car, the paperwork was quick and easy. In and out of the dealership in 2 hours. Half that time was test driving and checking the car out! Absolutely the best experience we have ever had at a dealership. They even filled the tank and detailed the car while we were signing. Ill buy from BMW of Salem before anywhere else now.

The team was very professional. The job was completed at the time promised. Highly recommended.

Salesman was a snake, attempted to cheat my mother on her trade in. Car blue-booked for between $5000-$6000 trade in value. He kept claiming he was doing her a favor by offering as much as $4000 for it. Then refused to give her keys back to her and continued to harass her about signing papers for a new vehicle. We wont be going back, worst car shopping experience weve ever had.

Great staff. All very helpful.

This was by far the ULTIMATE car buying experience for me. Thank uou Chris for being upfront and honest every step of the process. If your looking for car and dont want to play the game ask for Chris I promise you wont be disappointed!! Thank you again I couldnt be happier!!

Super nice, love my new used car.

The BMW of Salem has a top notch service team. Always thorough and professional!

Great service, great advisors, delicious coffee while you wait!!

I have always gone to Portland for my service but because of the weather in last minute I came to the one closest to my home. I was very pleasantly surprised.

Kenzi is awesome! Super helpful and easy to deal with... she deserves 12 stars!!!

My favorite dealership, hands down! These are honest and genuine people that go above and beyond to help with anything I need. This dealership has earned my trust and loyalty for life! Thank you, BMW of Salem!

In to get my winter tires rotated out to my summer tires. Fast and friendly service.

Justin and the Service Department were great to work with. They were professional, and courteous..

It was disappointing that my appointment was not on your schedule, even though I had phoned in the appointment the week before. Fortunately, you were able to work me in.

Great service! They even cleaned the inside of my windshield after my scheduled maintenance because it had become foggy from the leather treatment evaporating.