I quickly found the item I was seeking (large clamps). It was late in the day and there was no line in checking out. It is always amazing to see the vast inventory of the store and when I have been unable to quickly find what I am seeking, I have found the staff to be knowledgeable and quite eager to help.

We had an issue with our laptop yesterday. We were leaving on 8/5 and wanted it dianosed before leaving town. I tried Best Buy with no luck so, I tried OfficeMax.Not only need the gentleman fix it (the Wi-Fi quit working) but, told us our computer was unsafe and not to use it. We didnt realize our laptop battery was bulging. I promised the gentleman that we would no longer use the laptop. It was nice to see that there are still honest and professional people still around. Because of his actions we will be doing more business with OfficeMax. Thank you very much OfficeMax. FYI, Im writing this review on my smart phone.

Shipped my laptop through here for an hp repair and manged to completely crack my computer screen. Thanks office max

I had one of the best shopping experiences since I arrived in Salem. The manager, Francis and his staff were outstanding, professional, and patient as I selected a fantastic office chair and several other office supplies. My hats off to Francis and his amazing team on Lancaster. Thank you for making me feel so welcome, despite your busy day.

Went in to print something on card stock paper. Got the job done was told the price. Put my card in and was charged another fee bringing my total from $7.30 to $8.99. I dont mind paying but being told one price and being charged another is something I cant stand. Its dirty and unethical will go somewhere else next time.

We needed to fax something, and our printer/fax at home wasnt working. Went to Office Max.Initially, walked in, asked where the fax was. An abrupt lady told us that we had to do this ourselves and pointed us to the machine. Ok, in a Covid world you would expect to do it yourself, but no offers of help in use etc. Hmm.We got to work on making the copies we needed before faxing.The paper snarled up and jammed.All of a sudden the place had gotten busier.We found another worker, very pleasant, who worked with us on unshakable the snag. Then he stayed with us, set up the machine for facing, placed the paper to fax in the correct position, pressed the right buttons and tools is to get him off we needed help. Customer service. Brilliant. I felt much better about this place.We had no further problems except it cost a little more than anticipated. Would have been nice to have this clearly displayed somewhere.So, depending on who you ask there, or who you slosh to, the customer service will be different. Maybe the lady was having a bad day, as she was kind of grumpy. But in the end we got what we needed and the young man gave exceptional customer service, as did the employee checking is out.

Quick Stop to pick up the colored printer paper that I needed.

I shop here often and have always found the staff to be helpful, courteous and professional. Thank you all!

I emailed a sewing pattern for print. I have always done this. I got no response so I called and was told they dont print until you come in. I had them print school workbooks for me 2 months all via email. The woman was rude and short.one would think in these times they would welcome emailed print jobs so people could just quickly come in and pick up. I asked her when this changed she said 6 months ago but I know that is not true!!!

Everything you need for small business office.

Condescending and just rude lady at the printing center. I went in there twice to try to get my sheets laminated and didnt because they shut the laminator off. And on top of that, the ladys attitude up there.

Shopping for office chair, 300lb capacityRude rude staff personChased us to parking lot was very unsettling.

I can never say enough about how awesome, friendly, helpful and dependable all of the staff at the Lancaster store are. However, I do need to say that the Super Hero at the Lancaster store is Adam. He is the go-to guy in the computer repair and service department. Several years ago I went to a nearby computer store that I thought had taken care of me but when I got my computer back I was missing many things. I went to Adam at Office Depot and he took my still very sick computer ran his tests and did his magic. From that point on I have recomended Adam and his skills far and wide. He told me exactly what i needed to do to keep my computer clean and working. When I need help I know I can go and ask Adam and the problem will be solved in less than 8 hours. To be honest Brian has also been a great help.Yesterday though was a life saver. It is tax time, my personal life has had many family health issues this past year. I was dreading trying to get back to catchup my accounting software so I would be ready to turn in my financial information to my accountant. I tried to get on my account but could not come up with the right password. I went to my accountant hoping they could help me with my password. They tried but couldnt. I mentioned that I know a computer magician. My accountant said go see you magician.I went to see Adam who confidently and happily set to work typing directions to my computer taking it to places I had never seen before. Within minutes he was guiding me through the steps to create a new password and open up my past years of financial information. I couldnt say thank you enough. I wanted to offer him whatever I could think of to repay my gratitude. I offered a weekend at our resort home but he quickly said no that was against company policy. Adam saved me so much time, anxiety and heartache over the issues that I was facing that I felt a simple thank you was just not enough. This recommendation is the only way I can think of to let the world and Adams supervisors know that Office Depot and I are SSSSSSOOOOOOOOOO LUCKY to have such a brilliant, skilled, friendly, helpful, and honest employee. Thank you Adam

You need to check your candy. I grabbed a York peppermint pattie as I was checking out. I took one bite and threw it away. I checked it out and it was 5 months outdated.

I had the worst experience ever going in this OfficeMax with a salesperson name Jeff.He was so rude and projected such anger that it wouldn’t surprise me if he is abusive.I worked in retail and customer service for many years and I would have never treated a customer the way he treated me for no reason, maybe he doesn’t like his job ??I will never shop there again as long as he is working there

This is a great store. Ive always gotten great service and reliable products from this store.

Want a bad experience go to this store,,, I was ignored while they helped other customers, after having 2 other sets of customers who came in after me at the print center they decided that maybe I might need assistance after one of the customers the so rudely helped before me apologized for jumping in front of me . The sales associate try’s and give me the 2 copies I needed for free ? So they think giving me 2 .18 cent copies is going to buy my satisfaction? How about just pay attention and not ignore your customer instead of buying them off ? Just a thought

The store was clean and well lite and there was somebody was there right away to help me find what I needed. I liked it very much

For the 2nd time in two weeks, Print Center staff provided me professional and quick service.

Today It was the worst day going to office max in the copy area it was this old lady short hair that work there and it was the most racist person I ever meet. She treat me so bad that there is even a customer that try to help me out bcs she was so un respectfulI only was asking for help with color print that is all. I will never go back to this place because at the way she make me feel today I dont want to experience that again.

Every students go to for any office and school needs they got it and possibly cheaper

I needed to make flyers and a pamphlet for a very special occasion and figured I would be coached on how to go about that, But NO, I was left to my own devices to try and figure out how to not only make a pamphlet, but how to use and operate a computer...lol Everything turned out alright, but it could have gone less stressful had I had more professional help...😂

Joanna in the print department is amazing! She went above and beyond to help us get our print job done ASAP! We highly recommend her and appreciate her help with our project for our upcoming wedding!You are a lifesaver!

Helping me with my printer.

You know the phone repair guy and Cesar were great the young lady arguing with me that they didnt do cell phone repair not so much. maybe staff should be educated a little more before they argue with customers especially when you have a big sign on your doors that say you do cell phone repair and not to mention I had a prior set appointment with the manager to have my phone fixed. Education is key!

I’ve been on hold twice for 20 minutes the lady who picked up the phone was extremely rude I do not recommend this place for good customer service.

Seems to have fewer items to select from than they used to 10 years ago. Staff was not knowledgeable about product selection or location in the store. The printing department has definitely been downsized since I was last there. Looks like shopping online through this company is better than in store visit. But if Im shopping online, then shouldnt I just find supplier with better prices? Conundrum for people who would rather buy local. Cookes Stationary downtown had better prices, which was a pleasant surprise. Thats a store worth shopping at - plus they can order anything OfficeMax can.

Helpful staff. The prices on ink for printers is not the stores fault but I do think the companies making the printers and then the ink and then all the stuff required to printing at home have just mastered the art of a great con. Heres a printer cost 89.99 heres the cost of an ink refill 69.99 what the heck??? See the problem HP, Dell, ect.... shame on you all.

Half of their people dont know what theyre doing, what products they have, or how to use them properly. They do have a nice pen selection and a good selection of papers.

Not only do they have a much better range of products for headphones than Target or Best Buy, they have much better prices for the same products.After a frustrating day searching for new Over-the-ear, Bluetooth headphones, the staff was able to point us directly to the exact product we were looking for, answer specific questions about the product, and even allowed a fit test.

I never thought I would see the day that a company was so cowardly they would force you to buy a gift card to make a $0.12 photocopy.

For the last 3 days Ive been trying to get business cards at least set up and be scheduled to be made. I came in at different times over the past three days to see if I can get help. I have found that I came in at different times in 3 days to see if I can get some help. I found that in the morning to afternoon no one is available. In the afternoon and evening all the print people and machines were busy and could not help me and dont know when they will have time to assist me. I miss Kinkos before they got bought out by FedEx

Good for commonly needed office supplies, otherwise order online.

Good when product is in stock, they honor price matching, more often its lower especially when its buy 2 get 1 free.

Friendly, helpful, and efficient staff. Normal prices are high, though they do match Amazon prime prices so keep your phone handy for the best deals.

The employees at the printer section were helpful and made my experience quick and easy.

Sold out of 3 inch binders that are required for middle School. You think they would be stocked. Nope.

Awesome service, very efficient and first class support for my printing and computer needs. Special thanks to Megan, and Joanana, they never fail me. They could be role models for other stores. Thanks Megan and Joanana!Bob

I wish that I could give more stars. Tech named Adam really helped me with the issue

Staff greeted me on arrival. Sales associate assisted me with finding what I was seeking. Plenty of staff to check me out.

Nice storeFriendly folks

Went to pick up an online copy order. Fast and efficient.

Employees very helpful. But store was freezing. They have no control over HVAC and was truthfully....to cold to shop.

Found what I was looking for quickly and check out person was very helpful.

They have been exceptionally helpful on several occasions.

Customers service is good the manager was perfect welcoming customers,very humble man,he was multitasking everywhere, cheeers

Its almost as good as Home Depot.

Rude and short on time. Asked two simple questions and the worker looked at me like i was....well,it wasnt a pleasant experience. Will not go there again.

Great service.They offered great deals for school supplies.

Service was slow, but the staff was very helpful and polite.

Little more expensive than other places but when it comes to the Pens I love, its the only place that has them. TUL Gel Pens and fine rollerball are great.

Business cards ready in less than 24 hours, near where I live and friendly, knowledgable staff

I love this store you can always find a sale there

Yep, its an office supply store. Never had a problem with products or employees.

Knowledgeable is important to me and have never been disappointed.

Overall a decent place, lots of items in the store and can order almost anything you need

I was able to find what I was looking for. They have a huge inventory, but lack customer service and are a little pricy

Due a lot business with them and. always happy

Extremely friendly staff always willing to help you or any questions you have Im very very cheap prices for what I was going to core which is printing things up for me

Staff is not available for help, so finding what you need is difficult and generally the checkout is at least 3 people deep. They are very expensive

They do the best work in the printing area👍

Had what I needed and the staff was very helpful.

Staff in the store have zero training. It took five days and four calls to customer service to get a refund on the product that was incorrectly produce in the print center.

Great customer service and they have the ink cartridge I need for my printer. Defenitely will be using them more in the future!

Nice place if you need to fax something

Great service. Very helpful.

Were out of a lot of things, less selection than other locations, but staff was really friendly and helpful

Nice place to get office supplies.

Helpfull last minute school supplys and what not

Good service. But prices are floating up after merger...

Ok, always out of something I need. Employees are always helpful.

Quick service. Helpful staff.

Good staff and OK selection, still prefer staples

Good place for office and school supplies!

Unprofessional cash register worker. Decided to tell me her life story instead of checking me out... I was in a hurry

Very helpful and very friendly

Most horrible expirience Ive ever had with online orders and shipping.... customer service is terrible..... no one knows where my order and when I will receive it.... and its after 25 days waiting. ......!!!!!! STAY AWAYNow sitting on the phone for 30 min,,,, hope to get any news......

Found some things that I needed, in the clearance aisle. Always helpful staff.

Cant find items very easily but overall good place

All of their stuff is amazing!

Very helpful people.

Went to buy a medical keep track planner but they only have them online

Staff was helpful, easy to spot, easy to print.

Good selection of office supplies

Not the great prices if you want to save money in school supplies, Service is ok depending of the day, difficult to find somebody that can help if you have a question

Very helpful staff.

Full-service office supplies and copy/printing/graphics service.

Customer service was great!

Got everything I was looking for and cant find at the coast!

VERY HELPFUL, A LITTLE EXPENSIVE ON SOME THINGS

Got all forms you might need

Fax machine expensive,prices jacked up compared to other office supply stores

Treated very rudely while asking questions over the phone. I would suggest someone else if you would like to be helped.

They have everything I needed for shippimg and eBay selling!

Extremely helpful staff

Service is a crapshoot-sometimes great, sometimes terrible, especially in the print dept.

Make sure to sign up with a rewards card glad I did.

They charged me more than they should on clearance items!!!

Quick and efficient printing

The return policy is horrible, used a laptop for a month, the hard drive was defective and burned, brought it back to have it replaced, they sended me to the manufacturer (HP) spent a 1.5hr on the phone, they will send me a parts and will try to fix it for me,Just go to COSTCO pay extra 50$ but be sure when you have issues they will stand by you, not on the side of you.....