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Diamond Automotive Group
2507 SW Loop 410, San Antonio, TX 78227, United States
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Diamond Automotive Group
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Ty
Review №1

Stay away from this company. They sale you a car and have no plans on assisting afterwards. The phone number is not even to this company it’s to a pest control company. They have been notified over and over again about their contact information. Why would you buy a car from someone who doesn’t even want you to call if there is a question. Shady business if you ask me. Stay away it plenty of ppl that are happy to steal your money make this company one less. We get calls everyday with people complaining about cars they bought, lawyers looking for these people. Who knows what they are doing.

Be
Review №2

Had a very good experience with buying our vehicle from here. We had great customer service from Priscilla!! She worked with our budget and down payment getting us comfortable with monthly payments. They checked and cleaned out vehicle before leaving off the lot!! We are very happy with Priscillas friendly customer service and also very happy with our vehicle purchase!! I highly recommend buying here....ask for Priscilla!!

Ro
Review №3

Friendly staff Roxanne got me in car I wanted 😀 LOVE this place!

Mo
Review №4

I had a great experience purchasing my first vehicle from diamond auto! Very professional and friendly staff and special thank you to Andy Ramos for helping me out. Everything was explained to me in detail and the process went smoothly. I’m so happy with my car! :) thank you again.

Mi
Review №5

Everyone here is real friendly. They show a genuine interest in you and treat you like family. They value as a customer and help put you in a vehicle that is right for you. They dont try and push their products or try and put you in any vehicle just to make a sale. Would have to say the best dealership Ive been too. Had a great experience and would recommend this place to all my friends and family!!Keep up the great work/customer service you all provide!!!

Th
Review №6

My brothers car had a blow out by the Valero but he had no tire iron or spare. Not only did Diamond lend him the tire iron, he sold him a good, damn near new tire for $35!Talk about customer service and my brother wasnt even a customer! This proves that SA is the best place ever and this place is tops!! Thanks so much and keep up the great service, youll be paid back a hundred fold.

Ra
Review №7

We just purchased our vehicle from DiamondAuto and it could not have been easier! Great hospitality! Highly recommended for your next vehicle purchase!

Br
Review №8

To the owner if you actual take the time to read your reviews. To the people of San Antonio and surrounding area, I would not advice you to go here. To the owner I would think twice about holding license plates for deposit money. We agreed on 1,000 for deposit which was paid to the financing company. I can give them a call and print it if you would like.. your manager even signed off on it.. I would hire a better staff. Dont come at someone saying the vehicle is 13k and then come with a final price of 8k who are you scamming. I asked for new tires and I got shut down with no explanation. Its OK thanks for the truck.

Sh
Review №9

This has been the most lengthy experience purchasing a vehicle I have ever experienced. They tell you what you want to hear just to get you off the phone, and when you visit you are there for hours at a time without anyone caring. The inside of my vehicle is filthy with dried old gum and candy, and dried beverage splatter when I folded down the back seat cup holder. Once they take your money, no one cares. I was even told they would comp my gas for driving out there repeatedly, in which they didnt. The very day that I took the vehicle home the gas light came on. And the low air alert will not go off after they promised they fixed it. And not to mention a positive google review from an employee. Now I understand. Extremely ridiculous.

Do
Review №10

Bought a car from them a few years back, first place we went when we were looking for another car a few weeks ago, but we will NEVER return. We were given a price on a car, took the car home pending final financing. Returned to do the paperwork the following day, only to be given documentation with an increased price--with no explanation offered. Did he think we wouldnt notice!???! We pointed out the discrepancy and he had no explanation, except all of a sudden he couldnt give us what he shook hands on giving us for our trade-in. The sales price had also increased, but there was no explanation for that. We returned the car and picked up our check and our trade in. They refused to honor the agreed verbal contract. Dont quote a price on a car or a trade in, if you have someone else come behind you who feels like they need to babysit you and change the price. And, dont slide paperwork across the table later, with different numbers than were agreed on! Went to another dealership, with honest people, and bought something else. Giving one star--because I have to, not deserved though!

C
Review №11

I had no clue what type of car I wanted when I first stopped by this delearship. Initially, the high-end type of cars surprised me. They worked with me on the price and I ended up getting a great deal on a 2016 Jetta.Go see Sam. He’ll take care of you!

Br
Review №12

These people are criminals of the worst possible type. At the recommendation of a coworker I decided to purchase a vehicle from Diamond Automotive Group. The salesperson seemed incredibly friendly and helpful when I agreed to purchase a vehicle, and I relinquished my vehicle as a trade-in. After more than 10 repeat visits to Diamond Automotive, they STILL had not delivered on repairs promised to me at the time of sale and then stated that these were never promised to me. Months later I was contacted by the finance company for my traded-in vehicle and told that Diamond Automotive had never paid off the loan--that I would be responsible for it! I filed complaints with the Better Business Bureau, to which Diamond Automotive repeatedly denied responsibility, and ultimately had to file a formal complaint with a state licensing agency, which found that Diamond Automotive Group had violated the law and would be prosecuted. NEVER AGAIN--save yourself time, money and stress by purchasing elsewhere!

Mi
Review №13

This place is the go to guys if your looking for a car..friendly staff and fast serviceThanks Sam for getting us into something newer and reliable

An
Review №14

If youre looking for a car this is where to go. Roy Ramirez was very helpful. He really knew his information& answered any questions we had. Thank you guys!

Ta
Review №15

For a first time car buyer my buying experience as great I was in and out in less than 3 hrs Sam the agent was really awesome in for filling my needs I would recommend buyer to them 100% thanks you guys love my new car

Er
Review №16

Awesome dealer ship worked with me threw the whole deal followed up Clint was a great sales rep. Friendly and honest kept his word and didnt throw me to the dogs even when he was busy followed up and made sure I was comfortable awesome job Clint love my new car thanks

Je
Review №17

Great customer service and no haggling! I told them what I wanted and I drove off a happy customer! Thanks guys, I will be seeing you for my next purchase!

Br
Review №18

Great staff!!! Very friendly and professional. Tries very hard to get the best price for you with the vehicle you got your eyes on!!! Thanks.

St
Review №19

A horrible establishment!! For both customer and job seeker. I worked for these thieves so take my advice and look elsewhere. The manager Anthony is so unprofessional its disgusting. At the end of the day its your choice as to where you will buy a vehicle. This is an attempt to help anyone trying figure out if they should purchase from this so called business... If you know whats good for you... DONT DO IT

Jo
Review №20

So my experience AT FIRST with Diamond Automotive was going great. It was my first time being here and I was just looking for a cash car. We called upon arriving at the place & a worker named Mark answered and told us they have a “2006 Hyundai Sant Fe” in our price range. My boyfriend and me were super excited after a long week of looking for cars this sounded like a good deal. When we got there we checked out the car, asked questions. Mark informed us that there was nothing wrong with that car that it was actually previously owned by the OWNERS NEICE, that she “took good care of it” and that made us feel more comfortable. As I’m test driving it I noticed the car was a little shaky and then the check engine light was on. So I asked Mark about the shaking, he informed me that it’s because it was an “old” car. Then said after the test drive he would have his mechanic check the check engine light to see what it says. We go inside while there checking the car, everything else sounded good. The price, the size and mind you I am 8months pregnant, Due next month and have a 4 yr old son. We told them were looking for a dependable car that has AC because the car we currently own does not have AC. So those were the main things we looked for. Well Mark said there mechanic checked and the check engine light was on because again it’s an “old car”. That he can turn it off but in a month it’s going to turn back on, that’s theres nothing wrong. Just a “old car”. So we go through with signing and he even drove us to the bank to take the money. Which WAS ALL our savings!!! I left a great comment to his manager and was excited. Two days after purchasing this car, it STOPS while I’m driving home. In the middle of the street! We call Diamond Automotive right away and tell them what happened and ask again was there any problems because our car just turned off while I was driving. They tell us we bought it “as is” which is true but we bought it with the knowledge that there’s wasn’t anything wrong with it! They lied! They knew this car had problems and were ok selling it to us. I’m pregnant due next month, that was all my money! How could they do such a thing! We then asked if we can at least take it to there mechanic to look at it to see what the problem is because it won’t turn on. The owner of the place said NO! A week later I found a mechanic to come down and look at it and it needs1. A New Fuel pump2. New motor mount for engine3. 2 Oxygen SensorsAlso when looking at my paperwork it turns out it’s a 2004 Hyundai Santa Fe. Mark lied about the year over the phone and in person. Horrible and sad experience, I learned my lesson not to ever go back there to purchase a car and I’m just upset and sad that they would be ok with selling me a car that DOESNT WORK! Now it’s just sitting in my apartment parking lot and I have to start saving before I go on maternity leave to try to fix this car.I will tell my story to everyone, this was not a fair buy and I wish I could rate this google review 0 stars!

Vi
Review №21

Great people and prices! Process was comfortable for me. I will definitely recommend Diamond to all my friends and family.

Sl
Review №22

I got a great truck at a really really reasonable price 2017 Nissan Titan XD

Lo
Review №23

Great Experience... Very Helpful... Love my vehicle 🚗

Kr
Review №24

So is this dealership shut down completely now?? We bought our car here months ago and we were told they shut down? Also we received a notice that our vehicle is in recall?

Ri
Review №25

They kept my id and I called and called and nothing dont waste your time I thought they were a good place till they did this shady business

Al
Review №26

-Is the 2013 white Volvo with 70k miles still available?-Yes, come by for a test drive*one sweaty drive across whole SA later-Yeah... we dont have that one.... But here are other vehicles you can take a look atMake sure you ask for Al for your bait and switch

J.
Review №27

Everyone here are human pieces of garbage, liars and thieves. Anthony is the worst of the lot. I cant tell you the unnecessary nonsense I went thru only to end up with a freaking lemon of a vehicle. Ive already contacted my lawyer and a nice little lawsuit will be filed. They have done nothing to accommodate me after numerous calls and messages.

Li
Review №28

GREAT PRICES, AMAZING SALES PEOPLE.. THEY KEEP THEIR WORD......LOVE MY NEW CAR, ITS SUPER AWESOME!!❤❤❤Jimmie Jam is the man to ask for....

el
Review №29

Great dealership worked with me went above and beyond to help me especially sam munoz and all the sales team were extremely friendly amd helpful highly recommend this team to help put you in a great vehicle and makimg the experience as great as possible. 👍👍👍👍👍

St
Review №30

Very awesome they really made it easy to get into a vehicle and the people there are great and help you the best they can.

li
Review №31

Great service help my sister get a car easy in and out thanks to Roy Ramirez

Jo
Review №32

DEFINATELY the most honest sales Guy Ive ever worked with and me and my wife have been shopping all year!! He got us rolling out in an hour!!!! Go see JULIAN!!!

Ma
Review №33

Very helpful, cant thank them enough for all they did for us .Ever so grateful!!

Ro
Review №34

Victor mireles and Neil Duvall went above and beyond for my family to get a new vehicle they truly are the best San Antonio customer for life right here.

Am
Review №35

Great service! Sam helped me and my family into our dream car!

No
Review №36

They are very nice and friendly people.I would recommend this place for anyone looking for a vehicle!!!!!!! Clinton is an awesome sales person

La
Review №37

Just bought a 2016 Hyundai from Diamond. At the time of purchase the car only had 900 miles. Took the Hyundai to the hyundai dealership because it was over heating and vehicle is still under factory warranty..... come to find out vehicle was in wreck and not noted on Carfax. We bought the car under the impression it was wreck free... Owner and salesman been giving my wife the run around since she bought the vehicle..... Smdh. Guess a lawyer is my next option. My opinion go somewhere else to get a vehicle. Honesty is the best policy.

an
Review №38

Fast and Easy!!And they Helped me by lowering the Price of the Vehicle i Purchased***

Sa
Review №39

Excellent customer service!!Great car selection!

Ja
Review №40

Bad people. They take advantage of the elderly.. LIARS!! Cars are LEMONS!! NO GOOD##

Ma
Review №41

Douchebag City- The Managers at this lot are Douchbags- DO NOT BUY YOUR CAR HERE ! All of the odometers are falsified on their vehicles - I know this because I worked there -

El
Review №42

Been here and honestly the sales man I got was a nice older guy but manager and other team members looked a little too rough on the outside for me just threw me off they looked dirty with long hair unshaved not good, poor selection of cars and overpriced.

Ch
Review №43

Bad customer service, Alex King was very rude and condescending. Buyer beware!!!

Ro
Review №44

This guy has issues ...Martina ...the owner or manager.......he got upset because I no longer was interested in buying a car from him...and told me not to call back again....im hurt .....he was also very rude and a liar....i would not ever consider him or diamond to buy a car from.....

Mi
Review №45

Worst place ever they will sell you a lemon!!!! Dont buy from these crooks!!!

Mi
Review №46

GREAT Service and people!!

Th
Review №47

Shopping for a truck

Ti
Review №48

Ten stars

Ki
Review №49

Excellent service :)

cr
Review №50

Very friendly ppl

ju
Review №51

Great job

Em
Review №52

Not reliable

Ar
Review №53

Works with you

Al
Review №54

Fantastic place, with many options, opportunities, and excellent service.

Information
74 Photos
54 Comments
3.6 Rating
  • Address:2507 SW Loop 410, San Antonio, TX 78227, United States
  • Phone:+1 210-714-0404
Categories
  • Used car dealer
  • Car dealer
  • Motor vehicle dealer
  • Used truck dealer
Working hours
  • Monday:9AM–6PM
  • Tuesday:Closed
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:9AM–7PM
  • Sunday:9AM–7PM
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