The pandemic has been hard on many businesses, and Heavy Metal has dearly suffered. When they are open, they give fast, intelligent and cost-friendly service. I had a bike that two cycle shops were going to charge me $100-150 to fix a front brake issue that HM did for $50! They are very thorough and have an ability to contextualize your specific issue. They cater to high end as well, and I have brought a half dozen bikes there over the years. I hope that they are able to open again soon.

Based on the number of positive reviews, Im guessing this place is good for people who are in the elite club. In my experience,Hours are inconsistent which means you may have to wait around outside for some unknown amount of time unless you have an employees phone number.Theyre not responsive over the phone either. And theyre seemingly very particular about what services theyll do, but none of that is communicated online or by phone. So its a crapshoot - you may just be turned away at the door.Seems super convenient and friendly if youre in the club, but not very accessible or friendly to outsiders or beginners. Its not my place to judge how the business wants to operate, but I think customers should be aware of this before potentially wasting time.

Great shop. super laid back and knowledgable staff; not trying to rip anyone off! my goto bike shop in sf.

The only place that will hook you up if you’re in need of a repair or looking for a used part

Nice staff. They are very laid back and there is no bike shop ego that is too common these days. We did have to wait for a bit as they were on a lunch break when we got there. They are honest, upfront, and fair priced. I think its one of my favorite bike shops in SF. Also it looks like there is a cool bar next door so you can kill time too 😁

One of the city’s gems!Cant count how many times they helped us !!

Great bike shop. Just needed a few things to get my bike ready for the spring. Super friendly staff, no BS. Will be going back.

I REALLY LOVE these guys!!! The only place I EVER take my stuff to get worked on... I buy my bikes there too, and as a long time bike messenger in the city, they can take the punishment that comes with being in my stable...No problem too big or too small... The BEST place in SF to take your bikes...Do yourself a favor and take your bikes there for all of your mechanical needs...you won’t regret it! And, hey, buy a bike while you’re there!!!

The Heavy Metal Bikeshop is one of a kind. The creativity that flows through this place is incredible. Not only will they fix any bike, but they will give you quality advice that is truly in your best interest.A must go.

Fast service. No joke, great group of bike experts that know what their doing. I had some issues they helped me resolve quickly. Shop is small and there can be a lot going on there at once. Be patient if youre new they will get to you.

Awesome! They are very low key but they know their stuff and always take care of my bike when I bring it in. They dont charge too much for their work so its affordable to keep my bike in good shape. They tend to have what I need in parts as well. They use to sell bikes too but they dont do that so much anymore, its mostly just repairs. Its a very small shop and a great local business.

It looks like a hole, but this place is great for a bike setup or repair. They also have a lot of vintage bike parts if thats your thing. The mechanics are very friendly, and dont overcharge for service. Compared to other shops in the City which will charge a minimum $50 per hour for labor, and may not give your bike back the same day...... Heavy Metal charged $35 for a derailleur cable & setup (parts & labor), and had it finished in 30 minutes. The mechanic also adjusted a few other parts that he found out of whack for no charge. After the service he took it for a ride a round the block to make sure it was shifting correctly. I was so happy, I tipped the mechanic $20.

Cheap and prompt service. The guys are really nice and trustworthy.Cash only!

I walked into HMBS with an interesting request: rent a bike that I could use for three days and for a reasonable price. Dan not only hooked me up with a light and fast fixie, he gave me a great deal as well.Also need to mention the shop has some great used equipment including a Slingshot (from my home state WI) and a (Chris) Kelly road bike!Thanks guys!

Poor customer experience. Long haired service worker was extremely rude. Would not return

This is the real deal, pretty much what everyone else said. Knowledgeable guys with fair prices.

Trustworthy and affordable - the only place I take my bikes for any work/services.

Nothing flash, no wank; just a skilled, honest and inexpensive pack of grease monkeys. I highly appreciate my friends recommendation, and will definitely be back next time my bike needs work.

Great, local and affordable ! What the Mission used to be..still at HeavyMeal ! These guys are Awesome !

Excellent service! Great prices! CASH ONLY!

Great place to get your bike fixed at reasonable prices

True SF / Mess Life shop right here!

Swung by to pickup new break pads and they hooked me up with a quick alignment and checkup. Good fellas.

Not friendly to families at all! Could use a lesson in customer service!

They were fast, frank, and the price was right to fix my bike. Answered all my questions, and helped with troubleshooting anything that came to mind.

Nice little place. Inexpensive.

Great vibe: just bike repair, Kim is awesome

Extremely helpful and patient, very affordable too.

They didn’t take me seriously and just hung up for no reason

Honest price, great service

Super unfriendly on the phone. Didnt help me at all.

Nice bikes, come see

The last of the Best and Greatest!

Cheap, friendly, quick, high quality

Cheap, fast, great service.

Friendly honest dudes

The problem solvers at good prices.

Great place

No nonsense and solid

Thanks for the service