Took half an hour to buy inner tube and patch kit.6 workers, two of them overcharging customers for services.4 just staring at me outside in the heat.need better customer service.

The best bike shop in Downtown. Usually pretty busy so go early. Great people. Great work.

Great service and prices, definitely coming back !

I walked in with my bike, and they replaced my broken chain in a few minutes. That was easy!

Live nearby so have stopped by many times to pump tires and do some minor fixes. overall staff are nice and friendly. based on past experience and the high rating on Yelp thought it wouldnt be wrong to have my bike assembled at their place. took the bike there in Sat morning and they were quick to do the job so went to get it in the afternoon. after few minutes ride, I noticed theres some noise from the chain scratching somewhere so took it back. The young guy with long hair was very helpful, took a ride and adjusted it for me. so I tried it again, shortly after I switched the gear, the chain just fell off!! took the bike back again the guy put the bike on the stand and adjusted it for a while. afterwards I just went home. later I rode a longer distance and found that the wheels are not well tuned. so I took it back again. the guy spent some time tuning the wheels. when he brought the bike out he apologized for having me going back again and again. This morning when I tried a even longer ride, I found shifting between gears is clunky and theres even louder scratching noise. When I finally arrived the destination I noticed the inner surface of the crankset is severely scratched and some tops of the teeth were rubbed off. Its sad and disappointing to see a new bike has to undergone such torture. They might have provided excellent service to many others but definitely not in my case. And I dont think Ive done anything inappropriate to them to deserve this treatment.

They did a great job at very reasonable prices. Recommend.

Great customer service very helpful even delivered our new bikes. 🙂

Will be coming regularly, lovely service. brought my bike to have the back rim checked out; got it fixed and touched up.

Ive been going here for years and prefer this small family shop over Campbell and Palo Alto shops. They have beyond fair prices due to using refurbished parts in addition to new parts and wont overcharge you for labor. Recently, I was quoted $250 for replacing a rim and derailleur by a Campbell bike shop which refused to do it and then tried to upsell me to a new bike, but Bicycle Express did it for under $100 with PERFECT shifting since then! Please support this shop, they are great!!!

Ive been periodically shopping at this establishment for a little over a year a d theyve always had what Ive needed.

Ive purchased all my bikes (around 4) here for the last 30 years. I will NOT go anywhere else. They are the best around and will get you what you need. They are also Sharks fans so there is that. Go Sharks Go Downtown and keep this business going!

Very friendly and personable staffFelt welcomed and the folks know all the ins and outs of brands popular and obscure.

The people who work here are so friendly and knowledgeable and willing to help me out. I was so impressed and will be using them for all my biking needs. 10/10 will always recommend them.

Came here looking for a bike for my 2 sons and they hooked me up. Super nice staff! Will be back again to get another bike for myself.

I can say that I have been a customer here for nearly 30 years. Same owner who still lets people in the neighborhood get some free air or borrow a few tools for on the spot quick repairs they do themselves.Its a bit of a random inventory, but they do have bikes with the latest and greatest components and can order what you need if youre just looking for parts.I brought my old GT Karakoram that I bought from them over 25 years ago for a tuneup as well as revamping a new-used bike I picked up with V brakes.If you want to keep it local definitely let them give your bike a tune up and keep their neighborhood staple going.

Very good job...and nice people

Thanks for providing me a test run for the bike that I was interested. There’s no way for people to decide what to buy without trying it out. Couple weeks later I went back and splurged on a bike with a nice brand new set of pedals. Gotta buy it! If youve thought about getting a bike, I think you should invest in yourself.

Its an alright shop gets the job done. Customer service is alright could be better. They guide u towards the cheaper stuff unless u ask for better. I only come here because its nearby if not I wouldnt come here to be honest

Prompt service and reasonable price, will definitely be going back when my bike needs service again.

Wheels as true as ever 🚵🏻‍♂️ thanks JESS!

Loved the service. Fast and very friendly. Would highly recommend.

They were very nice, but the service they performed on my bicycle was terrible. All I needed was a rear shift cable replaced but they somehow managed to: 1) tear my handlebar tape 2) charged me to replace it (with a color I didnt even want) 3) somehow allow the hydraulic brake fluid to leak out (?!?) which I didnt notice until I got back home so I had to pay another shop to fix it which cost me $40...All for a simple brake cable!

This was THE bike shop to go to when I lived in SJ. Nicest people, always stoked to help you out for a great deal. Since I moved to the East Bay I seriously miss this bike shop. It was always a pleasure going there and the guys even took some of their time to teach me stuff if I ever had questions. Best bike shop Ive been too, wish there were more like it.

Two times Ive been there they treated me with much respect and concern to get what I wanted very good service I will continue to do business with them and to let others know about them,as I was told from the community. Thank you for the continuing support,service to us all.on 5-20 my bike broke down I took it to BICYCLE EXPRESS and they took good care of me with also a decent price for the repairs thank you so much Im now back on the road more so like a nice day that it turned out to be..God bless all of you...

Been coming here for over 20 years, same GREAT service every time. Have bought their used bicycles several times and bought new ones too. Their Labor quality and service is second to none. Their $50-$75 used bikes (Mountain Bike or Road Bike) are so well tuned and maintained many times I’ve beaten $3,000 Stump Jumpers at Alum Rock, Santa Cruz Mountains or just road racing down any long avenue. Their (competitors) gears and chains be slipping while the bikes from Bicycle Express shift and grip tight and right. This place is a San Jose Treasure for sure.

Chuck and the whole crew is awesome. Affordable pricing, great customer service. I went from getting my old bike repaired with them to getting a new bike. Theyre super friendly and would highly recommend their bike repair services or showroom if youre on the market for a new bike.

I like to comming to this store. They do job done. The prices are reasonable. They are friendly and honest people

My little brother found this place and kept coming back because he said they were helpful and had the best prices. I called four different stores to ask about replacing the tape on my handlebars and three charged double the price Bicycle Express does. I also thought multi-speed road bikes were out of my budget because at all other stores theyre $1000 and up. Here you can find good quality bikes for cheap. Please support this small, local business!

Absolute heroes. Their shop is small but like Dr. Whos TARDIS, they have everything you need in there. Good prices, and very real people.

Family-owned, hard-working amazing staff. Highly recommend supporting this business for your bicycle needs (repairs or new purchase). Also, they are a dealer pick-up location for Felt which is a great brand.

Staff were freindly and helpful. service was quicker than expected. prices were reasonable. recommended!

This shop is AWESOME! The staff is always super friendly, helpful, and willing to share their expert knowledge. The shop does look a bit cluttered, but thats really just a bunch of awesomeness crammed into a small place! Ive special ordered parts a few times and they always call me early to let me know theyve been delivered. Their pricing on parts and labor is super competitive, and they have a huge selection of wheels, tires, and accessories.

I had a flat on Saturday and had to walk my bike home. On the way back, I stopped at Bicycle Express. The cashier was extremely courteous when I told her I had a flat and told me to wait until she had helped her current customer. My bike rear tube was professionally replaced at a very reasonable cost, with a smile, and at a very reasonable cost. This shop is the best in the area! They are honest, empathetic, and very professional. Highly recommended!

These guys are geniuses, super helpful, and run a great store.

Great experience, customer service was off the charts. Had a bike flat, and they immediately took it in with once one of the 3 bike mechanic experts became available, he quickly serviced it, did a quick check, oiled it and off I went, in less than 15 minutes. Extremely affordable in cost, to service also. Love how they caringly answered all my questions. Thanks Bicycle Express!

They don’t accept returning and refund. We bought a bicycle here, then next day we tried to return because it was too big for our home. It’s risky to buy bicycles here.

Awesome place to get your bike serviced been going there for over 30 years friendly staff good prices Chucks team is awesome. I would recommend this place 110% .

I love this bike shop! Affordable bike repairs by very knowledgeable mechanics. As a bicycle commuter I rely on them for quality repairs to keep me safe from mechanical failure in or near traffic. Ive brought my bike in here in bad condition several times, the most memorable when the derailleur went through the spokes and tore up the chain. After about a week (they needed to wait for the special ordered derailleur hanger or it would have been sooner) they had all of the damage repaired and it was riding like new again. I trust them and could not recommend them more!!

Bought a big-box bike and brought it in for a tune up to make sure everything was solid. Tune up was very reasonable. I bought a better seat as well, and they installed it for free. The mechanic was friendly, helpful, and had my bike back to me the next day. As others have said, the only downside to this place is it is small so selection is limited. Im definitely going back.Update: took a friends bike in for service. Same great service, they checked it over carefully despite being swamped with holiday business.

The shop is a bit small and hard to browse around because of all the merchandise everywhere, but the staff are generally really nice and helpful. I went in last week to get bicycle helmets for me and my husband--they didnt have any above a size small in the store at the time, but one of the men who works there (really tall guy) offered to zip over to their storage locker a couple streets away and pick up a few more for us to try on and check out. When he came back and two of them fit, he gave us a few bucks off the helmets as a thank you for waiting, which was a kind gesture. It can be a little hectic inside with people in and out looking for parts and sometimes working on bikes inside or outside the shop, but the customer service makes up for the bit of chaos.

The best of the best, Jessica was incredible, a perfect service for my broken rear wheel and the perfect replacement of the derailleur. Ill be back.

Great place with great people! I bought my bike and still get any replacement parts i need from here. They are a great team and i recommend them to anyone! If they dont have something in stock, they will try their best to get it!

A small friendly neighborhood bike store. They sell bikes but the Christmas special is still sitting on the middle of the store in July. Their inventory is limited. Its a great place to get your commute bike fixed quickly. A new tube with installation was $13.

One of my favorite shops in town, and Ive been in all of them. Not the hugest selection of bikes and parts in town but they can get you anything you need. The prices are always fair, the service is quick and the proprietors are kind and knowledgeable folks. Give em a try...

The people here are super friendly and helpful. Highly recommend!!!

Came in to fix my tire: very knowledgeable staff, no high pressure up-sale, very fair pricing, friendly folks, quick service.

Great place. They are very kind and helpful. Came in as an absolute beginner and helped me get the perfect bike. Were also great in getting the needed accessories. I would highly recommend this place for anyone just starting off for a bike, or for an experienced rider.

Excellent service, fair pricing.

New in town. I just walked in asking if they charged for air... Nope, absolutely free. He filled my tires, then told me the psi for future reference. That alone makes me a customer from now on. As well as their prices.

Brought in two old bikes that hadnt been ridden in years. They cleaned and tuned them both up for fair prices. Both bikes function well. The staff was welcoming and respectful. Will be coming here for all future tune-ups and repairs.

From the first time I rolled through the shop door with a flat years ago I was hooked Chuck is an awsom person with a beautiful famley. He doesnt get enough credit Ken ward

Very friendly neighborhood bike shop -- the types that remember your face and remember your bike by the 3rd time you visit, More than enough have they helped me fix my bike for major repairs at a minimal charge and even better when they make small repairs almost for free! Prices are very fair for a small town shop too, which sometimes has been an issue with me in the past with local shops, but this one in particular shines! All your bike problems, come here!

Awesome friendly service and great prices. This is a great local bikes shop that actually cares about their customers and product. Bought 2 custom fixies from this place, got a great deal on both plus a year of free tune ups. Bicycle Express rocks!

Great place for a quick bike fix. Got my tube replaced for $12 and in less than 10 minutes. People there were super friendly and helpful.

Nice small shop focusing on repairs more than selling bikes. They werent able to help me, but went out of their way to point me at a few other shops that might have the parts for my older bike. Really nice guys you will make you feel comfortable. Another customer came in while I was there and didnt know how to use a bike pump. They helped him *without* making him feel stupid.

The people here were great! I had blown out my tire, and it was the most straightforward fix. They were quick in helping me fix my tire and their prices are relatively cheap.

Excellent and effective service despite a non standard bike to fix. Very friendly atmosphere and staff. Was able to wait when other shops had a week long waiting list. Would return anytime!

Excellent service and fair prices. I have brought my bike in for a tune up and had a flat fixed. The flat was fixed in less than 10 minutes and the price was excellent. The owner and employees treat you with respect, I wont bring my bike anywhere else.

Outstanding customer service! My bike was squeaking so in additional to fixing this problem the guys also went out of their way and fixed a few other problems they found. And all this in just under one hour!

Awesome place for bike parts! The employees really spend time with you and is a family run business. It is a small store, but worth every penny spent in it!

Very good and helpful service!

Depending on how busy it is, employees can be difficult. Most of the time though its been great experiences. And if you need to pump up your tires. They have two bicycle pumps. Please return after using.

One of the best bike shops hands down. I hope this place never goes out of business. Its not very big, but the employees and owners are top notch. I frequently bring my Bianchi track bike here for new parts or repair work. Husband and wife owners are amazingly nice people!

Reasonable prices, friendly staff & fast service.

Excellent service, very reasonable price. Other shop gave me quote for $150 plus and keep adding, this shop gave me quote for $75 and fixed all issues.One good thing I like about this shop is, if you buy tuning service they dont change labor other repairs, need to pay only for parts.Thanks,VG

Family owned and operated the small shop manages to be very productive; closed sun/mon cause they ride too.

My first visit to this place is the reason forum many visits to follow! Always friendly, quick to greet and assist you and Im always in and out in a matter of minutes! This is a great place to go for any and all you bike needs!

By far my favorite bicycle repair shop. It is a past time of mine to visit bike shops in different cities, and this one is by far the fastest and friendliest. A few times they have given me little parts for free, and they are very reasonable in their dealings.

I used service from this store 2 times to fix my childrens bikes, very low and cost effective service. Fast and friendly service impressed me to go second time. I strongly recommend it.

The people who runs the shop/store are awesome. Very friendly and accommodating. Nice neighborhood, too.

Excellent service with very fair prices. I went in to put a chain on my bike and they Tony charged 5 dollars. When I left the store my gear fell off, I returned to the store and they fixed that for free, fixed a bad break and adjusted my gear for free also. They where so friendly and I would recommend this place above all others.

Best people running a bike shop Ive ever come across. They love bikes, and it really shows

If you ride a bicycle this is a place you have to go mechanic is second-to-none the prices are reasonable

Stopped in today for the first time in over 5 years and its just as great as ever! Did not disappoint

Super helpful staff. Owner was a great guy to talk to and got me a sweet deal on a PureFix Bike. Even serviced a warranty with no questions asked. Overall great.

Why would you want to pay twice as much for a bike rental. At the time of this review they charged $25/day for all bike types. Any other shop I found in the area charges at least twice this much. I really liked their service and the bike I rented was in great shape.

Great friendly staff who worked very patiently and thoroughly with us and our budget to get us the right bike for our needs. I am new to the area and very glad to know these guys are nearby!

They dont just fix and sell bikes, they fight crime.I came in asking prices for single speeds after mine was stolen. Theyd worked on my bike before and said theyd keep an eye out for it. I get an email the next day saying they had my bike, Jess took it from some dude after she saw him with it. Never had that happen at any other shop, or by filing a report with SJPD. Best shop in SJ. Summit is wack, go Express.

Very knowledgeable and took the time to not only explain the working of my derailer but physically showed me how

Great customer service Good prices They know what theyre doing.

The people working here really want the best for you and your bike. best place for bike repairs and parts.

Knowledgeable and friendly people.

Seems went you go in to fix one thats truly wrong, its half ways fix so you can return, be charged again to complete the job necessary. Then I had to take bike, to Mikes Bikes in Willow Glen to find that nothing had been adjusted when job was first done.

Eric is the best bicycle mechanic anywhere anytime. This guy is a bike wizard.

This is the bike shop I go to first when I need any reairs, tune ups, even just proper air pressure in my wheels. They are far and friendly!!!

So helpful, theyre more of a community service than a business. Have kept me riding comfortably for years.

Terrible They make you wait for long time then tell you dont have it

Ive been going here since the 90s. Always have had a positive experience.

Bought 1 bike and had another repaired. Great price, and they did an excellent job.

Best place in downtown to get repairs or purchase items. Great service and very fair prices!!

Knowledgeable staff with a good selection and decent prices

Fast, straightforward, good quality service. The main repair guy is a bike ninja.

The staff is not very friendly, only friendly to frequent customers and the slim older gentleman is very rude and sarcastic, the only upside to this place is they are always in a rush to GET YOU OUT THE DOOR. The shop isnt very nice or clean itself either. Only recommend going in for change of tires or tubes, very pricy for anything else.

Year and years going there, same people. Dependable, efficient, reasonable

Much cheaper bike assembly price ($50) than Mikes Bikes ($150)

Been going here for 4-5 years. No BS honest shop, even after I moved away I still drive 30min to get my latest bikes checked out/updated.

Friendly, knowledgeable, and reasonably priced. I love this place for bicycle anything

Every time I enter this shop I feel like Im with family at home and I always walk out happy

Bicycle ExpressComing from nyc, Im accustomed to apathy with incompetence or minimal competence coupled with attitude and apathy.Here At Bicycle Express I was surprised to find care, mastery, and friendly, attentive customer service.Their prices were actually favorably competitive with popular internet retailers, and this, coupled with the service make this place a very rare and valuable bargain.

Nice place to get repair done fast and economic. Call them before you visit so that you can have estimate before you visit