Second time at this dealership. Staff was efficient in registering my vehicle. Waiting room was clean and comfortable. Waited for car which was serviced in less than two hours. Near expressway, so easy to get in and out with no real traffic. Making next day service using the computer was easy and quick.

Excellent experience at Capitol Ford getting routine maintenance and check engine light resolved. I was assisted by Mike Patton who took the time to go through the estimate step by step and in great detail. Im not going to lie the service is pricey, but in this case you are paying for professionalism and fast turn around time. Will go in the future if I have any other issues.

I had an excellent experience at the Ford Service Center. A different shop had given me a different and more expensive diagnosis, so I took my truck to Ford for a second opinion. The diagnostic process was incredibly thorough, and the resulting diagnosis was completely different and less expensive than the first shops quote. I know I was given quality, honest service and Michael kept me informed every step of the way. Im grateful to have a trustworthy shop to bring my truck.

I take my F250 here always since new in 2018. I’ve had a few problems with the truck as I drive so many miles per day 125+. When I did have problems I’d make an appointment usually get in the next day or about depending on availability.Always got welcomed, told about certain mileage points for services my truck needed or should be having. Hey their Ford they know better than I do. So I listen. My truck runs great almost like new. Thank you Ford what a great service team.

Staff was very friendly. Very good service. Got my vehicle back when promised. Thanks!

I I have dropped off my Ford sport tract 2008 for check engine light on issue. it took almost a month to get the part ( I understood that this is parts deliverys issue, not from dealer ). Finally, Mike Patton has helped me to get my truck done a week after that. Thank you Mike. Unfortunately, after picking up my truck, driving a few hours, the check engine light goes on again...I have to bring my truck back for retesting. Im waiting to get the result.....

Michael was very helpful. My experience with the service department was really great. Everyone was informative and walked me through all the details before I even asked. The service members took care of everything in the time they said and at a price I was more than happy with.

Mike Patton was very helpful to get our servicing done on my wifes mustang and we loved visiting this place again. This place rocks and so does Mike! Thanks a bunch and see you at the next service. Cheers!

Scheduled maintenance//service before this rig turns 100K. TY Joey for your attention to details and assistance with the care of our trucks. TY Capitol Ford! Will see you for the next one. Great job as always! :)

As several previous reviewers mentioned, better to avoid advisor Jose Reyna.He is not honest and mostly would make you over pay. Should have read the reviews before I went.

Took my SUV in for the 60K services. Mike Patton was my service advisor and he was awesome. When I first saw the list of services and how much it cost, I almost had a heart attack due to the extremely high cost....a little under $3K!!! Almost felt like I was being robbed to be honest since everything was so expensive! I bet for Ford to check to see if your windshield wipers are working they will charge a few hundred bucks!However, Mike took the time to explain all the little details and explained to me what each service did and we decided on doing only the must haves now. At the end, I was able to knock off a few hundred bucks off this service, however, I only delayed these services until my next visit. I honestly felt like taking my SUV to another auto shop but since it was a Ford, I trust that the mechanics working there were experts so I decided to do the maintenance service anyway. Mike was also nice enough to give me another $100 off since they had an online promo going on and he applied that discount to my bill.

I went in for some issues with my car (including oil change, Apple Car Play and issues with my sunroof and some external issues) and they were very professional and helpful. Mike Patton took great care of me when I was there and he made the experience very convenient and stress-free (which is saying a lot for a car repair!). I will be returning to Capitol Ford for any future repairs needed! I am very pleased with my experience and the service I received here. They take great care of my car!

Took my truck to have it serviced, I even bought a premium service maintenance package but this dealership has no respect for your hard earned vehicleThey scratched my interior and when I pointed it out I was told to take my vehicle and leave. I even pointed out to the service guy that they were leaning on my door brand new truck too. So if you want customer service I recommend you go elsewhere because you are not going to find it here, if you want to get your money’s worth don’t come here. You can’t trust these guys

Something new is happening at Capital Ford. You can schedule a repair online for the next day, and get out in 1.5 days- depending on what you need. I needed a recall shaft drive exchange, a fuel part, and an oil change. It was done. The agent kept me informed by text.

I am very happy with the service that was provided by Marco. I brought my vehicle in due to a recall and not only was I serviced early, but I was communicated with in a consistent manner . He even provided a Lyft both to and from my home. Great job Capitol Ford!

The Service advisor (Jose) gave me a recommendation to change Engine transmission fluid because the car had 36k miles on it. Upon reading online the best way to tell if the transmission fluid needs to be changed is the most accurate way to tell if you need to have your transmission fluid changed is by checking the dipstick and this was not done. Also, on top of that he gave another $400 worth or highly recommended services, I guess I didnt not do my due diligence and paid $330 for transmission fluid change and engine air fliter change when there was no immediate need to do so. I would suggest to take your time and do your research before accepting any services from the service center.Upon reading the reviews from few other customers, KEEP AWAY from JOSE. Not getting my car serviced here if he is my adviser.

Helped my trucks transmission problems and now my truck is running good. Appreciate the awesome help.

I had to have my oil pan replaced 3 times at Morgan Hill Ford. I was told I needed to have it replaced a 4th time, so I went to Capitol Ford. So far no leak from the oil pan. Kudos to Mike Nolan and William Joey Weitz. Joey has been extremely helpful and takes time to explain what is happening with my vehicle.

Michael was very helpful. He got things done quickly and accurately. He communicated well and was very nice.

Thank you Michael P for the help given. The minute you took my van you were very informative. Kept me in the loop as to what was going on with my van. Your customer service was well appreciative. Everything was great, until you handed me my keys. I was a happy camper.. thanks again..

Took their time to diagnose my truck and gave me good advise about the vehicle. Joey is a very professional and honest guy.

Thanks Mike P for the great service support. Great communications on the status of my repairs/maintenance. Will definitely be asking for Mike P next time I am in Capital Ford for service!

They were quick and efficient!Edwin took care of my service, polite and cordial. At the cashier also everything went smoothly.Thank you. I will be back.

I always brought my truck for servicing and never had an issue. This time Jose helped me and I was just getting an oil change. Of course it turned out the truck needed a new battery which I was fine with. Jose emailed me asking for approval for a list of items to get worked on during this appointment. I declined a few of them and the ones I excepted were the oil change and to replace the new battery. One other item that I approved was battery terminal cleaning which said $6.73. In total I had approved $315 plus tax. When I got there to pick up my truck and I got to the cashier she had told me $394 was the total and I could not figure out why so she got Jose there and after I had approved $315 of work he went in and changed the cost of battery terminal cleaning to $51.I asked him about changing the price on me after I approved another price and when I told him it’s at $6.73 he came back with no it was $60.99. I knew that was false and I still told him that whether he change the price up or down that it was not right to change the price at all after I agreed on something. Him and the service manager kept talking to me like I was crazy and that was not what I seen.Anytime you approve any items on your email please take a screenshot of the cost they gave you which is what I will do in the future at other dealerships because I will not go back to this one

Very good staff and service. Daisy was awesome in handling my questions and scheduling my appoinment. Daniel was very responsive and completed my vehicle when promised. Capitol Ford will be my go to for any future work on my 2017 Explorer.

Got my car looked at and battery replaced within one day! Also, they have a service with Lyft and called me a ride home after leaving my car, and a ride back to the dealership when my car was ready.Painless car repair! Mo was great.

I came in for an appointment, that I’ve made 2 weeks prior, with Brian and was greet warmly by the staff there. Brian brought out the vehicle that I mentioned before hand and it was ready for me to test drive. I had no intention of test driving it, because I knew what I need and was there to buy and leave. The entire process was very smooth from beginning to end. Their whole team was very helpful checking for any incentives I might qualify for and loan option. I will definitely come back to expand my fleet as my business grow!

Went Down to Dealership to have my Fuel line checked for leak. Spoke to Mike Nolan over the phone and he had me come down for appointment the next day. Service was friendly, and very nice. Kept me informed on status of my car. Let me know consens and Car needs. Overall was very good and will be back to get my flex fixed. Thank you Mike for all your help. Keep up the great work !

I had an appointment for which we were both on time. The work was done on time and the people were very pleasant and professional. I was able to wait for my car which makes it much easier for me.

I would like to rate 5 star if not more! and do a big shout out to Eddy for being super confident in what he does, he is very thorough and knows exactly what he is doing. I appreciate all the work he has done to my car, very respectable guy and straight forward and is willing to do all the help he can give you for your car. I am very pleased and happy getting my car back yesterday and it runs like a brand new car - not exaggerating, I’m really amazed! Thank you so much Eddy you are truly the best! If anyone needs their car serviced, get it done through Eddy, he won’t let you down.

Had a great experience with Mike. He got me in and out of the place super fast, had an engine crack, and had it finished within a week, with a brand new engine under. Thankful for the great service.

Very friendly and helpful service techs.

I went twice in two weeks.Mike and Joey helped me out. Great customer service. The car looks and performs better than ever. I also saved lot of money on both services. Thank you.

I came in for an oil change appointment, but I got there early. They had a few cars in line but the guy (I found out his name was Mike Patton later) kept me updated on his progress on the jobs in front of me and said he would be with me very soon. He stopped by a couple of times so I knew he didnt forget about me :) I was also at the dealership to do lease end paperwork so he got us all signed in with plenty of time to go inside. He asked if we wanted a complimentary car wash and I said of course! When we were done with the paperwork inside, I went out to get the car. In some of the confusion with the paperwork, they had asked for the car to be brought up before they washed it so it wasnt done yet. They quickly remedied that and Mike took the car through the wash himself. They also promised me another wash with interior cleaning as well because of the misunderstanding -I just have to arrange it with Josh Schmidt (the one who did my lease paperwork) to get it done.

The attendant was very professional and presice with the time promise, Mike Patton Thank you very much, for sure I will still working and recommending your company - May472021 Transit connect

Check engine light was on .. easy fix $200 and i was out the doorgreat job- steve

Came in to Capitol ford for a oil change and to install a remote start kit and illuminated sill plates. Was helped by Michael Patton, who went above and beyond to make sure my time there at Ford went smoothly and it did. The installation was perfect and the oil change as well. I wish I knew the name of the person who installed the parts but whoever did, did an excellent job. Michael even went an extra step and saw me waiting for my car to be picked up, so he got the keys and showed me how to use the remote start that they installed. I will definitely be back and will ask Michael for help. Thank you Mike, really appreciate it.-Daniel G.

Great Communication and was super helpful in fulfilling Fords Warranty. Mike was great and the shop did a wonderful job. Only had good experiences here.

Had my new Ranger in for its first service at Capitol Ford recently. Customer Service Rep, Mike Patton did a good job of checking my maintenance records, and in addition to performing the required service items, he also installed new wipers covered under my plan. Unfortunately, Capitol Fords car washing facility was out of service, so my new truck did not get washed or vacuumed.

I used the service here multiple times for both maintenance and repair services. All staffs here are professional and nice.

Thanks Mike. Youre the best! I so appreciate Capitol Fords Service Advisor, Mike and their mechanics. It is very important to feel safe in your car and Capitol Ford makes sure my car is always in tip top condition. The receptionist was so nice and attentive so early in the morning when I picked up my car. Love Capitol Ford! Always a great experience.

Ive always had an issue whenever I come here. I thought this past time was going to be an actual success, but no. Im tired of being disappointed after spending my money here. I was here last in December and I always come BEFORE my engine oil light comes on. Its been ALMOST 2 months and my service engine oil light is coming on!? I have not traveled anywhere far and my oil is out before my return date or mileage date to bring back. I think that would make anyone wonder, was an oil change even done on my car!? The time before last in June they forgot to put the oil change sticker in my car for the oil change. I hate questioning if things were done that I paid for. I called twice yesterday to talk to the service dept., left two voicemails, and still no call back.

We got an honest and fair estimate to fix our issue, and I get to keep my beloved vehicle!

I had to take my car in for a rather large maintenance request and the team was very helpful in getting me an appointment quickly and consistently keeping me updated on my car. Mike worked with me and was open to giving me the best service he could.

Very professional. Quick service. Appointments are hard to navigate on the website but very easy in person.

Im going to switch to another dealer for my Ford maintenance in the future because Im not satisfied my last experience last time at this place. Ive agreed to routine maintenance that cost more $600 but then I take a look on paperwork I had to call and cancel almost all services except oil changing. Ive found that they tried to sell me vehicle sanitizing and various inspection (belt, battery, etc) more then $500 and only $100 for engine oil replacement. Ok, price is actually is not problem although I dont believe it was fair. The major thing I didnt like - youve released my vehicle with tire pressure error. Ive explained to service person that I checked a lot of times tire pressure myself and at Americas tire - and tire pressure was good. I dont know why error show up and how to reset it. I believe it would be pleasant from your side to check tire pressure and reset error instead of try to sell sanitizing and belt inspection in almost new vehicle with 10K mileage. I need research youtube video to find how to reset it now. If it wouldnt work I need make a warranty claim to deal with it.

I scheduled an appointment for the following Monday and was told it would be 1-2 hours. I arrived and was greeted by Marco, he proceeded to take down my vehicle information and my service requests, confirmed that I would be waiting and gave me the same time estimate that I was given while making my appointment. I was able to work from the lounge with the guest Wi-Fi (decent speed for guest access!). Marco checked in with me twice while passing through the waiting room and delivered the vehicle on time. He even had the exterior washed for me.Thank you Marco!Sean

Oh my God, this was the best experience I ever had at a dealership! I am so grateful for the assistance with the nail in my tire and the swift oil change. Mike Is a knowledgeable and smart service advisor that made the entire experience pleasant. I made my appointment online in a matter of seconds and then I checked in using my phone. I will never call to make an appointment again, online is the way to go!

I was there recently to service my car for the first time and Mike took great care of it. He diligently went over the items for service and when I chose to defer some items for the next time, he was kind enough to make changes multiple times with great sport. Given the current times, he even added the sanitization service or free! I really appreciate his professionalism and great customer service and wish him the very best! Also, I appreciate Capitol Ford for taking good care of my car!

Took my car for an oil change and Mike was fantastic. It was super busy and he was the only one I saw working. He still made sure to check in with me and let me know he would be right with me. Once he got to my car he was professional and very helpful.

Mike Patton was really helpful and friendly explained the service extremely well.

Needed a tail light fixed and they were quick and easy with the repair

Took my vehicle for routine maintenance, oil change and to fix the gas tank filler cap. Joey was the employee that helped me. He was very professional and friendly. They needed to keep my car for a few days because a part needed to be ordered but Joey kept me informed every step of the way. I would highly recommend this business to it friends and family and especially highly recommend Joey. Good job Joey and thank you for your help.

Great group of service professionals. Always a pleasant and successful experience when I have my vehicles serviced here.

Took in a 2018 ford transit to reconfigure rearview camera after replacing it, and they did just that the same day, I was helped by Mike Patton, great service thanks!!!

I loved the drop box/leave the car option. The communication from the service department was immediate. After concluding that my extended warranty expired, they were able to determine some of the repairs were covered under a recall. My checkbook cant thank them enough. They even washed my car for me. I am a repeat customer and will continue to be a repeat customer. : )

Jose could not have been more helpful and kind. He made my day. Took care of everything was a pleasure to work with. Everyone should be this way. Thank you Jose and Capitol Ford

Dan was our service representative. He did a great job very professional and was on the ball with our vehicles repair. Thank you to Dan and the mechanics who worked on my sons 2001 mustang. Everyone did a great job, kinda pricey but job well done.

Simon dominic and bart steavie are the best but fu Paul b

A bit of hiccups to receive my car touchless even when I had an online appointment. The SMS check in process didnt work, but I was able to drop the car using the envelope method.I didnt have to wait much for the confirmation call an the car was ready on time after the service.

I wanted to give a shout out to Mike Nolan for the great service I received when I dropped off my Explorer (with out an appointment) for an oil change. Thanks so much I will be back!

The electronics in my 2013 Fusion went bonkers and was operating about 30 percent. The radio would not shut off, even if the key was removed. The tech found everything working the next day, and decided it could be due to a week hybrid starter battery. So new battery installed and no charge for diagnosis, I continue on my way a happy customer. Service representative Joey was very helpful.

Brought car in for a recall to replace a spring on all doors on a Sat 1/30. When we went to check if it was done at closing something they did affected the alarm sys. and they said it would be fixed on Mon. Mid way through Mon they called and said the tech to repair the alarm was off and the car would be fixed on Tues. Tues they fixed the alarm, but something else broke and they had to order the part. finally got car back o Fri. When we got it home we noticed the hood was not closing, so returned on Sat to have it fixed and returned home. A couple of days later we noticed a knocking sound when rolling down on of the windows which they fixed on Sat 2/13. There getting a 3 because they took care of things when we returned on the 2 Saturdays

Enjoyable and efficient interaction with Mike Nolan. I felt I was advised well and all work was done to my satisfaction and on time. I would use the Capitol Ford Service Center again.

I have been bringing my 2008 Ford Escape here since I purchased it. I find the service reps friendly and very communicative. Its nice that I can text them with questions or concerns.The mechanics do a nice job on any repairs that need to be done, takes care with the insides of my vehicle and even washes my Escape for me. They are very knowledgeable.Roberto, the shuttle service man is a delight, friendly with a good sense of humor and picks me up on time.I would recommend Capitol Ford for any service that may be needed.

I took my 2017 F250 Diesel in for a customer service satisfaction part upgrade under extended warranty. During the Diagnosis of the the problem the service writer, Zaki kept me up to date and provided me a clear report of other recommended service so that I could make an educated decision on what to peruse. This was provided to me quickly through text messaging and email, which helped me give them direction in minutes. The whole experience was excellent. I received my truck on time even after authorizing additional services.Thank you Capital Ford Service!Jesse

All went smoothly and Lyft was provided for my transportation.My service rep made sure my concerns were checked and the work is covered under my extended warranty. I am pleased!

I took my vehicle there for the first time for a recall, oil change, tire rotation. Marcos Orozco was my service advisor, he was awesome his people skill were superb. He kept me inform of the process, and informed me of 3 other issues my vehicle had. I want to thank all the mechanics and everyone else. Marco thank u for your excellent comunicacions..

I appreciate the professionalism they provided but I just never waited that long on my oil change before. 2+hours? The service and friendliness was great tho👍

Honestly they were the greatest. I didnt have an appointment, but needed an oil change. i had just got back from flagfootball practice and with 3 kids, my wait time was said to be around 4pm, omg time flew i was out of there before 2pm it was a blessing. Thanks for such great service

Appointment was at 1pm. I was parked in the service lane no other car either in front or in the back. At around 1:30pm I had to approach an employee to ask her when would I get checked in. She had looked at me at least three times without approaching me. Very poor customer service. I get a call from her around 3pm saying they were done but recommended get my air filter changed and adding windshield liquid well that took 1.5hrs extra of work what joke. Will be going back to Toyota for my next truck. STAY AWAY

I wish I could say my experience was 5-star but, it was not. I was told my car would be washed upon late pick up but it was never touched. I tried calling to find out why it was not cleaned but had to leave voice mail. No one returned my call. 2 days later I sent emails and no reply. 3 days later I called my service advisor and he told me sorry for not cleaning your car, its our fault. You can drive it back here and wait for it while we clean the truck. Because thats a waste of over 2 hours of my time I offered for Capitol Ford to pick up my car to spend the time driving and waiting for a car wash. They declined. I suggested they pay for a car wash closer to my home but they declined. I asked if they wanted me to post this poor customer service experience. They suggested I do it. So, here we go.

I went in for a Ford recall. Zaki was very helpful throughout the whole process. He was nice enough to follow through and texted me with update. Great experience with Zaki!

I was very disappointed in the service I received. Brought my car in for a recall repair that was supposed to be picked up same day. While repairing it they broke a separate part so they said it wouldn’t be ready for another 4 days. 4 days later and I never get a call. I call the next day and they say it will take another 2 days. Again, two days later I never get a call. I call the next day and they said it was ready yesterday and they don’t know why I was never contacted. I’m not upset about them breaking the part, I totally understand that accidents happen. I’m upset because there was absolutely no communication about my car and what was happening to it. I had to call them first every time except for the initial call to tell me they broke a part!! I was also never offered a rental even thought they had my car for over a week. They were pleasant to talk to when I did talk to someone, but I’m not planning on bringing my car back here again.

I guess this is what they want you to say about them. The shop person that took care of me was very friendly, and kept me abreast of what was happening with my car. I was very pleased with the services rendered.

Marco took care of my servicing needs. It was really very smooth and I had no worries. Quite simply it could not have been easier.

This review is for the service department. I’ve brought my car to this dealership since I’ve owned it and will continue to do so for every Ford I own. I can’t stress enough how awesome the service department staff has been and a huge shoutout to how smooth the whole department runs and how I can trust that it will be repaired correctly. Seeing how determined everybody is to take care of me And my family’s vehicles makes me feel better about bringing it to them for every repair and oil change. this service department is hands down the gold standard. Honest, hardworking, determined and motivated individuals. Professionals.

Robert was really nice and took time to show us the cars we were interested in without any pressure to buy. We did end up buying a used Fusion and we love it. What made me leave a review is I went back since my tire was shaking a bit and they took care of it with no questions asked, rather than just telling me tough luck its used he actually wanted to make sure I was happy with the purchase. Absolutely would recommend this place and dealing with Robert.

Communication and timely manner of getting the repair done was great.Would have been 5 Stars except that when you call and tell me my car is ready and it takes 30 minutes for a Porter to bring it up...not so good! Then he says, oh did you want us to run it through the car wash? Well, of course and the wait takes longer. All of that should have been done before you call me hours earlier and tell me it is ready.

The service was great, but communication was awful.I left my 99 Taurus late Monday afternoon for routine servicing. I was told it would easily be done in one day. Having not heard anything by 3:00 or so Tuesday, I called. My service rep was not available and was left a message to call me. Never heard from her. About 4:30 I went there to see what was going on. Found out the car was not finished. (Would have been nice to call me to tell me that, or at least return my call.) Service rep agreed and said she would give me a 10% discount on the service.Wednesday I got a call at about 10:00 that the car was ready but it was recommended that I get new windshield wiper blades. I said OK. Heard nothing more until about 2:30. I said I would like a shuttle pickup to get to the shop; heard back maybe 45 minutes later that the shuttle would be on its way. Finally got the car about 4:30; went to pay for it and found that she had not taken off the 10% so we had to round her up to get that taken care of.No problem with the service itself, just the communications.

I’ve been facing issue with my USB port of my Ford Fusion Hybrid.They spend good amount of time in thoroughly diagnosing then issue.Issue was fixed and car was ready on time.

Organized, quick service and clear documentation about what was done and why is why I use these guys. Strong service department has always taken cate of me here.

Jay went above and beyond getting me a new set of tires for my Lincoln MKC Black Label. It take a particular size of tire (sport) but at the same time a wanted one with a softer ride. He looked all over finding some and Im very happy with them. They also did regular service and the same time and fixed several other issues I was having with the display unit. Couldnt be more happy!

I have been taking my truck here for the past 4 years and the service here is hit and miss. ( thats even if you can get a appt. when you need one now ) Their online system seems like it has changed multiple times ( not for the good ) in that time frame. You use to be able to look at your previous services but now you cant. Thats kinda frustrating when trying to select your level of service and not really knowing what was done the last time unless you look at your incredibly hard to read service record / receipt they give you. They have always been friendly when it comes to checking in your car but not very knowledgeable about past services. The work usually gets done in a timely manner. ( but has gotten worse over the past year). The frustrating part is the communication between the check in person and you when you go to pick up your car. They never go over your report on your vehicle.. As I review it I have noticed different reading from service to service in tire tread depth and brake pad measurements and recommendations for your next service. So I TRULY WONDER IF THEY ARE CHECKING EVERYTHING AS THEY SAY THEY ARE.

Joey was awesome, got me in and out. Took great care with my truck, as I can be quite picky. Hopefully never “have” to go back, but If I need to, Its the only spot I trust.

Ive brought my car (certified pre-owned) in for service (part change) about couple of weeks ago. Service advisor was nice. They have quite backed up schedule then so I had to left my car there for about a week. The service itself was neat. My car is now running smoothly. Despite some issue regarding the warranty, theyve managed to rectify the issue. So to sum up, Good service.

Mediocre experience: I ordered specific services when making my reservation on the phone. I had to go through this again when I checked in so the service writer could try to up-sell me fuel additives& cleaners. Very expensive—over $130 for oil change & tire rotation. Very inefficient—long line at check-in, no express lane for oil changes. Their expected time for an oil change is 2 hours. This is the model experience for why car owners don’t go to dealerships for service.

Was helped by Michael Patton, who went above and beyond to make sure my time there at Ford went smoothly and it did. Next time I will ask for Michael he is doing a great job

Ever since I purchased my car from Capitol Ford, I have had a consistent mechanical problem which could never be resolved because no error codes were generated on my computer monitoring system. I brought my car in for routing scheduled maintenance and asked again for this matter to be looked to. My service rep - Jay, took the effort to research my records and Fords as well. along with a discussion with the service manager, it was decided to have the lead mechanic look over all the records and determine a course of action. It looks like the matter has been resolved and I thank all of those involved in arriving at this method of attach and resolution.

Mike Patton and the rest of the staff were great. He helped figure out what was wrong with my vehicle. He took the time to make sure the problem was resolved. Had a positive experience. Would go back again!

Always know I get taken care of at a DGDG owned and operated dealership customer experience is everything the service was fast and accurate

The team was able to take care of the problem while I waited. I plan to bring the my car back in for more work.

Car was leaking a massive amount of coolant so I took it in. Mike Patton made sure it got done and took care of me. They found the problem the day I took it in and fix it the day after. Also they mentioned my battery was bad and replaced it

Joey was awesome, the communication and timing of the repairs were spot on, very pleased with the service!!

We had a horrible experience at this location. Employees acted as if they did not want to be there. Management didn’t care about customer’s time or satisfaction. We had to wait 45 minutes just to get service for our 2010 Ford Escape. Another customer in front of us was upset about the long wait time and was vocal about it.When it came time to serving us, they were rude to us and did not service our car properly. We went in for a wheel alignment. They lied to us saying that our tires need rotation, when they were brand new tires they were rotated right after (we have documents to prove it). All of them DON’T know what they are doing and are incompetent. I also have reason to believe that they only serve certain type of people and will try to get rid of you if you are different. Do yourself a favor and go to the Ford service center at Stevens Creek. They actually know what they are doing and will not cut corners.

I brought my car to the dealer today and it was ready in about 2 hours.Also would like to thank the dealership for accepting over the phone payment.Overall great service.

Great service very time I come here.

Work seemed very good and Mike was very interested in my understanding of what was done with my car. It seemed all my issues was covered and a plan was made abput what to do with an intermittant problem.i

I brought my car in for an oil leak that was still under warranty turned out I had 2 oil leaks Ron helped me and answered all my questions and told me my car might be ready Tuesday or Wednesday. I got a call that same day at the end of day and he told me my car was ready. Fast great service i did not expect my car to be done the same day. Very friendly and exceptional staff with great cust Serv. Thank you .

Quick check and fix it fast, I don’t have to leave my truck there overnight