The buying experience in June was great, however the return of my leased Alfa Romeo was a nightmare and is still ongoing in October. I had to deal with lease return issues and fees for over 3 months due to errors on Stevens Creek part, and am now dealing with a delinquent DMV renewal 5 months after the car should no longer be in in my name. I am beyond disappointed and annoyed at the amount of time Im having to spend to clean up their mess. Its feels like once the sale was done, they cant be bothered with delivering on other commitments. I should never have returned my leased Giulia to this location.

Went in for an oil change and came out with a $407 bill - for an OIL CHANGE! Cant wait for my Giulia lease to complete and hand over the car. The dealership seems to finally have more parking space or I just got lucky that day!

Have my car for insurance repairs. If I had not called them, I would not know that a part is on back order. That was in August. I have not heard form them since then. It is now October 1

Thank you to the whole team! Our experience was friendly and welcoming! Mitchell was great and addressed all of our concerns. What we came in to see was a used 2018 Giulia. After some help from Mitchell weighing pros and cons we are now the happy owners of a NEW 2020 Giulia and we are confident that this was the right choice for us! If you are in the market for a new Alfa Romeo or Maserati go see them at their stevens creek show room, a great friendly staff here willing to work with you on your needs!

They always do a great job of taking care of customer needs! I was able to get the vehicle I wanted with no hassle and the staff was super professional. Will be coming back again.

While shopping for a new car I was hoping one of the dealers I visited would make things easy. And it was Alfa Romeo! My experience with Alfa Romeo of Stevens Creek was exceptional!From the moment I arrived, they were very accommodating. The test drive, the negotiation (I didn’t really need to) and the paperwork was easy.I still don’t believe how easy it was….I highly recommend Vo and George. Professional, friendly and efficient!

I could not have been happier with the treatment I received at Alfa Romeo Stevens Creek. I had taken my last Alfa here for service from Fresno when that dealership had closed & was treated so well I took a chance in ordering my next car here. It was a very good decision & I am so glad I made it!

I had a wonderful experience … the team was awesomeRoman and George made my experience a great one. I was on the fence about the car and the test drive and the seamless process sealed the deal!! I’m glad I’m part of the family!! This is my first off the showroom car and I couldn’t have been more happier…

I have purchased many cars over the past decade and this was truly an streamlined no pressure experience from both Kyle and his manager George. They stayed in contact and professionally kept me informed every step of the buying process without being that stereotypical obnoxious car sales man that car buying usually turns into. I would highly recommend purchasing from this dealership again as it was a first class experience that I will definitely do again with AutoNation Alfa Romeo Stevens Creek.

Just bought our car and had a great experience. Easy process and plenty of communication.

Very patient and accommodating. Thank you

My husband and I went to purchase an Alfa Romeo here. Sami was extremely helpful throughout the whole process. He made sure we had all of the paperwork in order even before our visit to expedite the process. Additionally, even after the purchase, he continued contact with us to make sure everything was running well, we were happy with the purchase, and to answer any questions we may have regarding the technology in the vehicle. I would highly recommend this dealership.

Ive had a couple of Alfa Romeos both of which have been serviced here. Hannah, the service advisor, is amazing. In addition to be being genuine and friendly she really goes the extra mile to look after you / me. Thank you Hannah!

Did a great job servicing the car. Parking was tight otherwise all was fine

It is a great and unique experience walking into one of these dealers. You can tell they take great care and pride in their product, and want to make sure you do the same. I cant say I felt the same way walking into a big dealership.

Vo did an amazing job! The finance manager Mitchel was efficient and got me in and out quickly! Great team work!

I was very impressed with the professionalism of the entire staff. Over the entire time it took to order my vehicle from the factory, I was always informed of the status and progress, with no false promises.The price I paid for the vehicle was exceptional, with no haggling or BS during the process. Everything was no muss, no fuss.My salesperson was very knowledgeable, and walked me through every detail of getting into my new car. Very pleasant experience!I would strongly recommend this dealership as a place to buy a vehicle!

Mitchell and George took care of me as usual. Great communication and were patient with me as I prodded them for the status of my Giulia Quadrifoglio. Mitchell shared my excitement when the car finally arrived and the service team prepared it quickly and expertly. I did all the financing paperwork online which was super convenient. Mitchell had the paperwork ready to go and it went seamless and quick. They earned my business in the past, present, and future. Now my wife is eyeing that Levante in the showroom....

I enjoyed my visit to AutoNation Alfa Romeo Stevens Creek. I went in looking to buy a new car and they attended me with respect and great attention. They offered me water and snack to munch on while I waited to get approved. They also washed the vehicle I bought and filled the gas tank on the house. Could not have asked for anymore curtesy. If you do stop by there make sure to ask for Vo Ma.

Working with Sammy was an absolute pleasure! Sammy is extremely patient, i never felt pressured to make a decision, and most importantly, a professional. I highly recommend Sammy if you are considering buy a car at AutoNation Alfa Romeo.

First Class customer service. Started purchase online, and took delivery at the dealership. No games, no hassle, and upfront on the numbers. Vo, George, and Mitchell make an outstanding team. Will buy from them again.

I just got my Alfa Romeo yesterday and I must say the purchasing process was amazing! Joseph and the team were super helpful and really made the process painless. I actually had a blast with all of them and got the best deal ever. So if you are looking for a small SUV, this is the place and Joseph is your man! Thank you again boys for everything!!!!

This is quite the unhelpful bunch. Customer support is NOT something this dealership offers to any satisfactory degree. If given the option, I would drive out of my way to another dealership for any service-related issues. AutoNation Alfa & Maserati are not looking to support customers, and they do not uphold the promise of taking care of their “valued” customers.

People were nice and through. They didnt push us to get anything unnecessary. It was great doing business with them.

Right to the point with no games, we walked in, got the great deal and left with a new car.

Very friendly and helpful, process was simple from beginning to end. no haggle pricing was stressless

I live a few hours away from the dealership, which I thought would make things more challenging, but George and his team took amazing care of me each step of the way! Each person I worked with communicated extremely well throughout the buying process and were all very prompt with answers to all my questions. George, the sales manager, went above and beyond with my financing options as well. He invested alot of time into helping me get things dialed in exactly to where I needed them to make this all work out. Thank you all so much for the wonderful opportunity to purchase what is by FAR the most fun vehicle I have ever owned!

Buying my Alfa from Autonation in Stevens Creek was a great car buying experience. One of the best and easiest Ive had. Great communication & service. Id highly recommend buying a vehicle from here. Product specialist Mitchell put up with my endless inquiries, the staff have a passion for the Alfa brand and now I understand why. We need to see more Alfas out there on the roads, and AutoNation Alfa Romeo Stevens Creek is the best place to start.

Great service. Great overall experience.

Finding the Alfa Romeo Giulia I wanted was proving to be difficult, especially with the pandemic going on. However, Mitchell made it very easy and helped me every step of the way. Very friendly and helpful staff all around from sales to the finance department to the management staff, all were very friendly. If your looking for an amazing deal and friendly service then Auto Nation is the place to go and Mitchell is the go-to guy!

Bought a Stelvio last week. Vo and his manager George were amazing to work with. They kept me informed every step of the process and the whole buying experience was a breeze. They were friendly, professional and also found several year-end rebates I could qualify for. I will be buying from this dealership again. If you are looking for a Alfa Romeo or Maserati, I would highly recommend Alfa Romeo Stevens Creek for a first class buying experience.

My wife and I had a great experience leasing a Stelvio from Alfa Stevens Creek. This is our second Stelvio after we had the first one for two years. The team at Stevens Creek was great, particularly Kyle and George. We had an idea in mind of what we wanted and they walked us through various options with no pressure. The dealerships selection is excellent. They had a lot of great vehicles in their inventory and my wife and I ultimately picked exactly what we wanted. Were very happy with our dealing with them. Would definitely recommend checking them out if youre in the market for an Alfa (or Maserati). Two thumbs up.

Were promised same day service .... On reaching the dealership were told it will a day .... had to call back two days later to be told pick tomorrow. So One day became 4day event.

I brought my Alfa Romeo 4C in for an oil change. The staff was friendly. My car was ready later that day. However, the oil change was over $600! This include TWO hours of labor at $235/hr. Why do you need 2 hours to change the oil in this car? Luckily Alfa covered the cost for me due to previous issues with my car.

Oil and filter change @ $400!!!!!Lucky for me next one will be at the corner shop for $75

Best dealership around 10 stars!!They treat you like family, I have bought 30 cars over the last 20 years and this dealership is the best. Thanks again for the new alpha!

I always wanted an Alfa Romeo Stelvio and from the minute I walked in the Car Dealer Kyle Meininger was ready to help me. He was amazing, very precise and punctual he quickly introduced me to George Dieck that I believe he is a Sales Manager. Both of them did a great job with me and my wife to guide us to select the vehicle we love. They were able to work with us financially and offered a very competitive deal.I am Italian and it was the closest experience to feel back home. Genuine nice people, sincere and most of all real professional. I felt I could trust them from minute one and so I proceed with no doubts to get a nice Alfa Romeo with them.I strongly recommend to go and visit this place.They have an amazing inventory of Alfa Romeos and Maseratis... pure elegance and great engines.

They made the buying experience really easy. I shared my budget for a new car how I loved he Guilia. They did some magic on the financing side and were able to get me a monthly rate within my budget.

Excellent customer service staff; very knowledgeable, friendly and professional - and I am in love my new A4! I highly recommend!

Great customer services. They took care all was need it on the car.

Quick & efficient - thank you

I LIKE AUTO NATION ALFA ROME BECAUSE THEY FIXED MY ALFA ROMEO 4C VERY FAST THANKS TO AUTO NATION

Great experience with Mr. David! He is a really professional and helpful during our explore of vehicles. Very responsive but not rush or push the customers to decide like some other sales we met from other brands. Overall, we love the experience with Alfa Romeo, even though we didn’t pick Stelvio as our first car for some other reasons, but we will definitely want one for our next vehicle. Wish you have a great business!!!

Great experience! Sam was courteous, professional and to the point.

From sales to finance excellent experience !!! Everybody was extremely courteous, helpful, and knowledgeable. They listened to what I needed and were able to get in the exact vehicle I wanted within a few days and had it ready for me. It was a pleasure to work with George (he was a phenomenal help to us), Brandon, and Francis. George knows the product very well, he went above and beyond explaining all the details of my new Stelvio. AND we got a great value on our trade in. Overall, a great experience!

Drove down to San Jose from Orange County we purchased a 2018 Alfa Romeo giulia quadrifoglio Moe George and Mitchell were very helpful and informative throughout the purchase I was in and out in less than an hour if you are in the area and looking to buy a car ask for these guys you wont be disappointed.

Awesome Customer Service, They OVER DELIVERED as they found me the exact car that was at another dealership and arranged everything to be the smoothest car sales transaction ever. I would highly recommend them for their Outstanding service.

People have complained about the sale staff, but they are excellent when compared to their service department.Making an appointment for an engine light check took a week because they never call back, and never answer the phone. This morning, after I had finally managed to get an appointment and drop off the car, and after waiting over an hour for a shuttle ride, they told me they did not have a driver this week to give me a ride and sent me to the Mercedes dealership next door. I can only hope they can fix the car so I do not need to call on them any time soon. The Mercedes folks were way better organized and gave me a ride after 20 minutes or so ... what a mess

Decent sales with a small staff.

I had an appointment. The mechanic(s) were not available at the appointed time. Instead of waiting for a simple repair, I needed to obtain a rental car, drive through traffic to get home and then return. The appointment system needs a review.

Great experience all throughout

I love my Giulia Ti Sport AWD. The Lease and Sales team is excellent. Very knowledgeable, courteous and friendly This is my second Giulia lease and they made things easy and the process very comfortable.

Always receive excellent service on my Giulia. My Service Rep,Hannah Welsh always takes good care of me. Next time youauto needs service, be sure to call her.

My husband and I were just in test driving a 2020 Stelvio on Tuesday. Our experience was fantastic. We scheduled it ahead of time and requested that we take the car for the drive alone (due to Covid). When we arrived we were greeted immediately by Vo then by George (who we then primarily spoke with). The car was ready for us as soon as we got there. I also want to add that both gentleman were wearing masks and they said the car had been disinfected for us earlier in the day. I cant tell you how much we appreciated that during this time. After the test drive we spoke with George for a little while about the car. There was absolutely NO pressure. It was not the kind of experience Im used to from a car dealership (you know, the one we all dread). His motto was basically you have to figure out what car is right for you and were here if its the Stelvio. We loved the car but honestly having an experience like that makes us want to give them our business even more. Thanks guys for the great experience!Update: We went back for the stelvio! Super easy process, and got a great deal on the car. We couldnt be happier.

After calling the dealership and speaking with Mitchell I soon later got a call from George letting me know when the car I was looking for was coming in. The car came in I looked at it and I bought it. I received follow ups from Mitchell and George prior from coming in and after. They both were wonderful to work with!

Seemed like good service to solve a tricky problem. Fix did not work. Then charged for a failed battery that should have been covered under warranty. Subsequently handled by Alfa directly. Very tough communication with advisors-place not managed well at all. Marin dealership is much better.

Absolutely the smoothest experience buying a used car here! Contacted the dealership on Monday after seeing the exact spec we were dreaming for posted over the weekend. Was able to quickly go in and get the car the same day!Really impressed with Mr. David Wallace who was super friendly and helpful; was more than willing to accommodate his schedule to fit the long commute of my family and I after work on Monday and make himself available in the late night hours. He had the car ready for us to test drive when we arrived. Everything went great, and the car more than met our expectations. They were very transparent about the history of the car. After that, the paperwork process was quick and easy. Mr. George Dieck and the financing department explained everything in great detail. Pricing was great!Definitely enjoyed that Mr. David Wallace was kind enough to let us test drive some of the new Alfa’s while our used car purchase was being given an extra detail and complimentary gas refuel. It’s the little things like that really helped make this a very memorable and great experience!I definitely recommend Alfa Romeo/Maserati of Stevens Creek to anyone! They worked hard to make the process quick and easy for us, and we had fun along the way.Thank you David for being so helpful on short notice! I wish you all the best! Happy New Year!

AutoNation service provide quality work. But I feel without loaner witch Japanese car service often provides is troublesome.

Just had the pleasure of purchasing a new Giulia from Alfa Romeo Stevens Creek, and what a great experience it was. Both Curtis and John were extremely helpful, friendly and honest through the sales process, and John was a big help with getting me financing despite a thin credit file. I never felt pressured or confused, and they both made everything crystal clear. Consummate professionals. I would definitely purchase from them again.

Great Service and attention to needs amidst Covid situation. SHortstaffed but doing their bestr. COuld not have been better

Appreciate the sales experience. Got a huge discount on a 2018 Stelvio. Really appreciate them following up on my experience, unlike Alfa Walnut Creek. Only thing is accidentally signed up for extended warranty for $6000 more. Can cancel after 2 months.

I ordered the car last Christmas, only took a few minutes. Then the salesguy left. Eventually 7 months later the car showed up as ordered, we negotiated price I got a decent deal and now have a nice new Guilia just the way I wanted it. Communication during the wait was pretty minimal possibly due to the change in sales staff. Others on the forums seem to know the exact build status of their order and the whereabouts of their car at all times. So the car is great, the deal I got was good, the only niggle is a little better communication during the wait might have been good

The easiest and helpful car service experience I have. Hannah was my contact person and when I get to their place all paperwork are ready and my car ride back to work is arrange in less than 5 minutes

Really Fast service, nice people. Very Efficient

I went to an apt that my husband schedule for us to test drive special edition Alfa at this location and upon our arrival the guy that we had an apt w name sage wasnt even there. The car which was in the showroom was still inside and it was supposed to be outside ready for test drive. I told the front desk person we had an apt she kind of shrugged her shoulders said he would be in on Friday and thats all. Eventually we had to wait around for someone to finally decide they would get it out to let us drive it. We really wanted to buy the car but we never even got to properly see how the car handled. The guy that took us out of the road name Patrick was pretty unprofessional he was acting so uptight about the car as if it was his own and he didnt want us even go over like 4000 rpm without freaking out and saying the engine might break. It was a sports car edition w Ferrari engine like 90k sports car and hes trying to sell us on the eco save gas mode. We were saying we dont want to buy it for that its a fast sports car were not buying it to save gas. Hes like pull over and gets all unprofessional and rude and it honestly was the most weird rude car sales experiences I ever had. I would not recommend this location at all. Not the first time Ive stopped in to see an Alfa at this location and no one there is knowledgeable on those vehicles. What a shame.

Great service!!!

What a difference from my last experience! I arrived a few minutes before my scheduled appointment. They took my car and the recall was performed quickly while I waited. My car was washed and I was on my way. Perfect.

$505.00 for an oil change!!! Labor $383.00, Its a Stelvio not a Formula 1 machine.

It was the easy no haggle experience as advertised. The staff was all very helpful.

Great communication and service.

Just Leased a 2019 Stelvio from Stevens Creek, Amazing SUV. I was a BMW driver for the longest time and you get more for your money with Alfa. They gave me the best price, I shopped and called all of dealership in Cali. George and Mitchell are Great they both came threw ! Highly recommend

Great selection of cars! car lot looks a little crowded with cars but that maybe a good thing for u. Receptionist was very friendly and my salesperson was very knowledgeable about the car. Calling the dealership and its automated phone service ! 👎👎👎

One of the worst service provided in the bay area1. They mentioned they put in correct air pressure on the car. Right now my car has 31/36 35/36 PSI on each of the tyres2. They did not wash the car even though the work order says otherwise3. No loaner vehicles givenNow Im starting to doubt if it was even serviced.

Show up for an appointment that I had made and Im told it would be about 2 and a half hours for an oil change. At time I made the appointment I was told 1 to 1 and a half tops. Even after I tell the advisor I do not have time to wait he doesnt even ask to help with rescheduling and seems more upset because I turned down his 2 and 3 year service he was upselling. Most unprofessional experience I have dealt with in a while.

Great process and Lucas is a great rep, a little on the pricey side for service when compared to other dealerships.

Sales person that helped me, Michelle, was really nice. She made the experience at the dealership really pleasant.

Zero stars communication and customer service is sorely lacking. Hanna threw her service rep under the bus after I said at least he is responsive. She did not review my repairs with me just gave me my keys and handed me my invoice. My car was not washed, it was on the service order, but never got done. I had to call and find out if my car was ready after it had been a day and half.I would like to keep bringing my car just need to have things improve.

I have been here a couple times, and every single visit has been an utter disappointment in terms of service, results, and management. I am stressing that this was not a one off bad visit - they consistently provide sub par service and zero results. I held off on posting this because I was supposed to speak with the GM, Mr. Tam. He has unfortunately not returned any of my calls or voicemails, so it looks like no resolution is coming. Below are some of the many frustrating experiences I had here.The Results: The first time I came because the transmission was jumpy and the passenger side window button wasnt working. They claimed to fix the window issue but couldnt figure out the transmission. In fact, they didnt fix the window at all and when reassembling the interior, messed up such that I have pieces of plastic sticking out. The only way to get it fixed is to go back and trust them to disassemble then reassemble it properly this time. I came with two problems, and left with three. Brilliant.The Service: I dropped off my Alfa, and they rented me a Hyundai. This is clearly a downgrade. Another time I dropped my car off, I didnt even get a rental. They supposedly have a shuttle service that will pick you up and drop you off if your car is in their shop. This shuttle service is extremely unreliable, and Ive had to uber back and forth multiple times because they just dont follow through on their promises to set up a pick up time. On pretty much every single occasion, I was told that my car would be ready same day only to have it held overnight.The Manager: Ive also sat in their lobby waiting for Mr. Tam, who would be out any minute now to speak to me. Mr. Tam unfortunately never showed up, and further hasnt returned any of my calls yet. Its been about a week.

My wife and I just leased an Alfa Stelvio with these guys. We had some initial issues finding the car and the deal we wanted, and we had to go home empty handed and a bit irritated by the experience. However, a great team recognizes its mistakes and fixes them. The following day they asked us to go back; as it turns out, they had found exactly what we wanted and gave us a great deal on it. Sage was very knowledgeable about Alfas and took great care of us, Mark worked hard to get us a good deal, and Brendon went above and beyond to have our lease approved. These are the three guys you want to talk to.

Perfect service! Thank you Mitchell and David.

1. Loaner car is the cheapest car(Kia Soul) from Enterprise Rant-A Car and loaner car insurance/gas is not provided.2. The service advisor is very unprofessional and lazy.She is very rude person and had no customer service experience and dont even know how to talk to the customer. I asked the service details and the only thing she did was give me a paper and let me read by myself.3. The service advisor only gave me 10% off for parts and 10% off for labor when I showed them the 15% off coupon, then she claims she give me 20% off the total price.4. when I tell the service advisor that 10% off for parts and 10% off for labor is the same thing for 10% off of total price, she flipped out on me and being very unprofessional and rude.5. My car lost 25% gas when I picked it up with no explanation.6. The dealer did wash the car but they did not wipe the car at all, my car has hard water spots everywhere and the car rims is very dirty.7.Super hard to get a live person on the phone. It just routes you through an automated phone number.8.No service update was provided, I had to call them to ask the service status.

Was looking for a pre-owned Guilia but I was very specific on interior and exterior colors. I had to have AWD and sunroof (yes I was a brat). David Wallace of Alfa Romeo Stevens Creek not only promised to do a wide search for me, he followed up with phone calls and adhered to his promiss to keep me informed of his progress. This is what I call Customer Service! Working with David made me feel like I was being heard and being taken care of. Great salesman and better yet, great customer service.

The best trio one should wish when purchasing a car at the AutoNation Alfa Romeo Steven Creek are Brandon, Mark and JT. The service from the beginning of the test drive to the delivery of the car was an amazing experience of Alfa Romeo Giulia Sport AWD. Thanks for one of the memorable moment in my life.

This has got to be the worst service department a dealership has! My car has been there going on three weeks, and every time I call to get an update either no one answers or i get false promises that a manager will call me with in 30 minutes. No one ever calls back. Im looking into speaking with a lawyer, because i noticed that this has happened to many other customers. It just doesnt seem right.

Beware art of scam with percentageI call 10x to get a price and this sage guy think that you need to beg to buy from them.Asked percentage of residual And he told me 52% and tried to sell me the car 90%What does it mean?It means basically that you need to pay 90% of the car with a lease that’s 40% over the residual.So beware when leasingI got same car in half price that he toldMe at the Marin county Alta so you should not buy or lease at this location unless you don’t mind to pay full price of the car and then give it back

The sales staff here is probably the worst. Ive been looking at Alfa Romeo for a couple of months and sent them email for a quote but NEVER heard back from them. When I finally decided to lease a car, I gave them a call to book test drive and the Salesperson (Cathy) asked me what other cars am I looking at? Then she told me to check other cars first and come in ONLY when I really want Alfa Romeo cuz these cars are not cheap. She decided herself that the car is expensive for me. Taking my business to some other dealership which knows how to treat their customers well. STAY AWAY FROM THIS!

Is this a joke for you?I have left multiple voicemails to the GM by calling the number that you provided but I have no response from him. I have tried reaching him on phone during 4 different times of the day and the receptionist says he is busy in meetings. If he is so busy then why do you ask me to talk to the GM? When you respond to any of customers bad experience please make sure that it is something valid and real, in this case it was talking to GM; but I have had zero success in it.So now what do you want me to do?Original Post:Biggest cheaters on Stevens creek boulevard.Cheating and cheap mentality is in their DNA, and it runs through their every sales/service teams.They sold me a Giulia Ti sport with a faulty engine in July 2018 which has start/stop feature unavailable and check engine light turned on for forever. I have taken the car 6 times to their service and they are not able to figure out what’s wrong with the engine/car. Every time they just reset the errors codes and return the car back to me after service only for the issue to appear again after a week. That’s what they did when they sold the car to me in July, they had just cleared the error codes and sold. Shame on Autonation of Stevens creek to cheat your customers like this. To worsen this is they keep my car for 4-5 days for every service and provide me with a 50k mike used old Toyota Corolla/ Nissan Versa or similar as a substitute car for the service duration. So I pay the monthly installment fee for a high end luxury car and the replacement car is such an ordinary one. And they make you wait for an hour telling someone will pick you up and drop you at the nearby enterprise rental shop only to realize yourself after waiting so long that you need to walk yourself to the rental shop. To add to this, after I call for a service appointment every time, the next available date is 20 days later.At this point I feel helpless, cheated, and regretting for choosing Alfa Romeo, even though I loved the car like crazy just because of these cheaters in the neighborhood.The Alfa Romeo premium customer care are just sweet speakers and eye washers. It’s like you can call them and vent out your frustration and all they say is they will take care of it. There is no follow up until now on any of my complaints.They begged me to provide 5 star rating after they sold the car to me on social media. I didn’t and that time and now I laugh at these cheap *******. God save their customers and their future.

Thanks to Kathy and Mark, I got my Giulia Ti sport and love it!

The manager Bill Mohammadi is very cool. He values the customer and tried to accomade me inpite of hectic schedule. Thank you bill.

Took over 3 weeks, but they stuck with it and solved my stereo issues. Guess thats part of a owning a first year model, Service advisor kept me up to date n communication is key, especially when it takes longer than a couple days.

Small Alfa service center, mainly Maserati - it is TRUE they never answer the phone but eventually called back to schedule service 1-week wait. Arrived on time for scheduled service, not much room to park. Had to leave car there overnight because only 1 of their 2 Alfa techs was in. Decided to leave car for 2nd night because they close early and didnt want to mess with traffic. Good thing I have a 2nd car, did not know it would take an overnight at shop. Picked up car and the software reset didnt fix it as the oil light came back on about 10 miles down the road. This time they didnt return my phone calls about their non-fix. I figure because they dont want the hassle of a major warranty fix - NO $$$ for them..

No pressure tactics. I walked away with what I want. Its alfa romeo giulia ti sports

New car, deal I wanted, great service, no fuss.

Great cars and GM Tam was very professional. Congrats on Car and Driver car of the year!!🤓

JT, Mark and Brandon - Top people to work with

If you want to buy an Alfa, this place won’t sell you one.Nobody responds to messages, emails or picks up the phone. If you go there, nobody is in the showroom.BMW got my money instead.

Very straightforward and transparent to deal with.

I had to call multiple times to schedule a service appointment and now after service my auto start stop does not work called like 15 times no one picks up. Very bad service.

Does this dealer really want to sell cars? When you call the main number, nobody picks up. We drove to the dealer because we could not get through to make an appointment multiple times. We are ready to buy and there is no/Zero follow up or follow through from the sales or management team. Really disappointed.

I took my 2016 Giulia in for warranty work. They shop drove me to my office and promised to pick me up in a couple of hours when my car was ready. At 5 PM I called to see if they were on their way and the service rep had gone home for the day, left me stranded at my office which is 45 minutes away from my home and failed to tell me that my car would not be ready that day. Someone from another department tried to get me a rental car but the car company was sold out for the night.