Wait was long. The guy who helped us, Ethan was very helpful. Quick and easy to communicate with. Promised to hold the car till we come back. Overall I was happy about my first visit here.Updating my review. 2 days later. Came in to buy the car they said they put on hold for me. Now they say somebody deleted the car in their system from another dealership, and this is causing at least an hour delay. If I had not pushed back, they would just say sorry it is what it is and move on to the next car.

Purchasing my car was a breeze. I was happy to hear that I could test drive the vehicle for 24 hours. After the 24 hour period, I determined to purchase the car. Steven was very helpful and answered every questions I had, regarding warranty, loans, and so on. I was happy there was no haggling prices.

I guess it was a busy day for them so the whole process took 4 1/2 hours. I was told its usually done in half that. Still better than taking out an add and selling it myself. They paid top blue book for my particular car so overall Im very happy with them. Based on my experience, I highly recommend them.

The process was clear and easy, I reserved the car had it shipped from LAX to San Jose. I had an appointment for the test drive, and an hour later I had my dream car. Love the process, teh ease of purchase and the no haggle no fee. It all worked out great.

Im so happy I chose a vehicle from Carmax!! Their fast friendly no hassle service was amazing! This was my very first vehicle we bought on our own! Staff was so friendly and made us feel so comfortable! Explaining everything to us was so comforting. We will not be buying a car from anywhere else!

Carmax was great! They paid out way more for my car than I was expecting to get. I was also in and out selling my car in about an hour. Dare I say it was a pleasurable dealership experience.

It was great, they have a good selection of vehicles. Their staff is friendly and very helpful.I appreciate the opportunity to test drive the vehicle for 24 hours. It allowed me to make the right decision on the vehicle I wanted to purchase. I highly recommend.

Dig this CarMax! The only 1 from Fresno to SLO! Let me just say the customer service by Zyaire Walker on the floor, Tehena in finance, Josh Shirley online, and Paul on landline, was truly HASSLE free! The CarMax App is easy to use and agents actually respond to inquires. Was able to pre apply and only had a 53 min OTD - out the door - my Red Fiat 500 Sport was tripped! Looking for posh, work, fuel economy check the site make an appointment - yr choice is marked “not available” to give you the 7 days to get your ducks in order! Thanks CarMax this is my 2nd purchase in 10 years! Better financing opportunities and great store!

I am pretty much satisfied with my purchase at this location. I traded my car with another car and the whole process only took one day. Joseph was very helpful and tried his best to help me. He made the buying process hassle-free and a lot smoother for me.

Everything met my expectation. Plus, all staffs are Professional, experienced, and friendly, especially Mr. Ashesh Subedi, he answered all my questions patiently and reminded me to complete all the procedures post selling. Give him 5 stars.

People there are nice. I sold a car to them. Their offer was lower than blue book, but better than dealer offer. Process was quite easy. However, their payment check goes on hold at your bank and takes 3-5 days to clear. Its not like a cashiers check.

I was very apprehensive about dealing with CarMax but a friend of mine told me it was great. I went online, answered a few questions, got a very fair price offer to purchase my car. I came in the next day, they looked over my car, confirmed the online offer price, I signed some papers and got a check. It was that easy! No pressure to buy another car. Whole process takes a few hours.

I got incredibly fast, easy, friendly and really professional on services. I got really good offer trade in on my car. Ill refer to my friends and relatives about Carmax which is the best sell and their cars. Thank you so much and appreciated for your services.

Super easy process - from scheduling test drive to getting an appraisal on our trade-in and applying for/securing financing. Will definitely be back in the future whenever were in the market for a car again! The only downside was we went on a Saturday afternoon so it was very busy and there was a long wait between each part, but I guess is to be expected for the time of day/week we went.

It took us 5 hours just to get another car even though you pre-approved already on line. Our salesman was great but the only problem is, hes dealing with us and helping another costumer at the same time. So, he told us to wait and run to the other costumer. He did that on the entire transaction. Maybe for the commissions that he is going to get. Hopefully he wont do that again to his costumers.

Frank Saleh, made this the best car purchase ever. Frank was friendly, knowledgeable, and just plain easy to talk to and relate to. Frank went above and beyond. We even texted back and forth a few times while he was on a trip, to help me find my vehicle. I really dig what CarMax is all about. Great experience at the Capital Expressway store. Just FYI, I also visited the Fremont store and the vibe was not the same. I would refer anyone to Frank and the Capital Expressway store

It was an awesome experience. I received a quote online to sell my truck. Went into Carmax where the process was streamlined from start to finish. The whole process was so easy and they gave me a fair price for my truck.

Good selection. Like that Carmax could ship a vehicle from another lot. Especially like the 30 return policy. Staff was nice.

From the initial website appraisal to the in-person visit, each step of the process was seamless and easy. Even better - *every single Carmax employee* was nice, kind and extremely helpful. I couldnt have been any happier with the experience. This is a company that I would highly recommend to friends and family...anyone buying or selling a car!

Quick and efficient. The online quote matched the in-person verification. I think the offer was fair and competitive. Little to no hassles. No haggling down the offer. Highly recommend it for those looking to sell their car without hassles or stress at a competitive offer.

It was really great from start to finish. I was selling my Honda Civic an it was so easy to do with Carmax. Their team works fast but of course its was busy and when that happen you will have to wait for a bit.

Had an appointment for 4:30pm and arrived at 4:15pm to be told I had to run to DMV for a form. Made it at 4:55pm with 5 mins to spare. Returned at 5:30pm to be told that I would have to wait an hour or so. At 8:30pm (3 hours later) I was called. Oh by the way, there was no negotiating by your crew on my cars price because car was in fantastic condition and you will flip it for a 100% profit (minimum). I had to sell the car and knew that I wouldnt be optimizing price but then to be so miserably inconvenienced while knowingly being ripped off really burned. Horrendous!!!

Kinda lucky to get a 4 but associate was very good. Dmv clerk was not well informed enough so had to move on. It was a bit of unique situation I represented so 4.0 out of 5.

Seamless and straightforward! With the amount of interest in used cars these days, there was a lot of backlog so it took them many hours to wrap it up for us, but otherwise, it was very easy and the offer quote was the best in the market to sell our car (and they honored it). Overall it was a great experience.

My salesperson, Jay, was great, such a sweet man! I had the car shipped from another CarMax site and it arrived sooner than I thought; which was nice! Before my appointment to see the car, Jay had it assured me the car had been through an additional inspection as well as wiped down before I test drove it. The car is perfect, my daughter and I love it! He walked me through the financing which was the easiest process Ive ever encountered when buying a car. Maria, from finance, was a total sweetheart. She explained what I was signing or initialing before I put the ink to the forms. While I was signing the forms, Jay had the car sent it for a quick detail. Total time in the dealership from start to finish was 1hr, 20 mins.

CarMax provided me a perfect option for quickly selling my car at a good price between two undesirable extremes (getting a lowball offer from a dealer or spending lots of time to sell it myself). The experience was quick and easy.

It was my very first time selling my car at CarMax. The process was flawless. That’s the way to trade used cars. Bravo CarMax!

Sold my CX-5 here before moving out of the state. The process was painless and very easy. I was selling a car with an active loan on it, so all I needed in addition to the usual documents was the lienholder name and account number.I submitted my car around 10:30AM with my online offer and the first phase took roughly 20 minutes. I then left and returned around 3:30PM and wrapped up the final signatures. Overall, a very pleasant experience and I would highly recommend.

I sold my truck. I was very happy with CarMax offer and the selling process was very smooth. People very very polite and efficient. Thank you.

Amazingly simple. Input my car details online, got appraised, scheduled my appointment for physical inspection and wow!!!. They gave me the same appraisal as online and it was more than what my LR dealer ship offering me. I agreed and just an hour wait and got the check in hand.

I never thought selling my car back to Carmax could be so easy! Krystal T. and Jay gave me amazing customer service and made my experience so easy! I really appreciated how Krystal took the time to explain all of the documents that I signed. Thanks again!

I want to first start by commending the CarMax staff on their professionalism. I have never had a better experience from beginning to end with a car dealer. 5 years ago I purchased my first car on my own from CarMax. It was a Lexus IS250. It was the perfect car for me in the moment. After 5 great years with the vehicle, and my family starting to grow, it was time to get into something a bit larger. I had thought long and hard about what I wanted to do with the Lexus... Keep it? Sell It? Donate? But it all came back to my time I had with CarMax. I remembered my experiences and wanted to bring it full circle. So on a Wednesday late afternoon, I headed down to the store. Was immediately helped at the front desk and the gentleman asked me what I was here for, and how he could help. I told him my story, and he promptly started helping start the process. He explained all the steps, and the timing on each one. I think he was scary accurate on how long this was going to take. He was accurate to the minute. Every step of the way I was met with professionalism and kindness. I could not recommend CarMax more for a. Buying a vehicle, and b. Selling a vehicle. They make everything so easy, and make you feel like family. Thank you CarMax! We will be back soon!

Fair pricing with upfront quote on the time required for each step in the process- loved the transparency. I contacted multiple dealers and none provided a deal as good as CarMax. Every dealer admitted that CarMax is my best bet and they cant beat it. Amazing customer service from greeting to scheduling appointments to processing documents. I just walked in and sold my car- simple and easy, no frills!

The salesperson was great. Was told to take 30 minutes for signing paperwork, that turned it to 2 hours but it was Friday night. It was dark so I was anxious to leave and I overlooked a few issues with the car. The detailing wasnt great and there was a small gash in the sidewall of the tire. I do take responsibility for not noticing it initially but Im here at the service center now and after having to express some displeasure, they are ordering a new tire for me and zipping along getting the headliner cleaned proper.

Walked in with $15,000 and the manager was extremely rude. He must have had somewhere better to be because all he did was rush me off the lot. Place is a joke! Take your money else where. You can tell that man obviously thinks he’s better then everyone….. Zero stars if I could

I bought my car Fri night 8/20/21 Thank you Illana for being so patient and professional, great customer service from all the members that I encountered, I cant remember the name of the young man who helped with the paperwork, but he was great too. This was the easiest car buying experience. Noone is pushy. Its not overwhelming, and they definitely try to explain things as thoroughly as possible. Clean facility, plenty of room to social distance, will definitely recommend!

Sold them my Audi. Process was painless, but slow. Took about 2 hours. From what Ive gathered that is about the normal time frame. Just be aware

From the on line quote to the in person experience was great. The lady that took care off my paper work was on time, polite n pleasant

Thank you Carmax for having such an easy way of selling a Car. You are first on my list next time I want to sell a car.

I sold my truck to them. If you are looking to buy a car I would recommend this dealership.

Its really odd here. The lot feels like a graveyard and you have to scan a qr code to see if the car you might like is available. We checked on about 20 cars and only 1 was available. Its strange to be sure. Theres not a lot of people here to talk to. I think youre supposed to find something online and come in later

Except for the wait time it was a good experience selling my car and the offer was fair.

I have to give all the praise to my man OmarReal quick to help us, super honest and friendly and down to earth And quick to get you in and out with great service from all the staff.

Great service, they did what they said they do, bought my used 1991 Toyota 4runner with 133,132 miles 1900 bucks, it took about 3 hours but it was worth it. I got the offer online made a appointment and boom money in the bank!

Polite and prompt staff. All aspects of transaction explained well. Will very likely use Carmax again.

CarMax service is really good & dependable & Economical as well as compare to Outside in market. They offered me Free Car wash as well.Friendly staff in service department specially Marisol Alvarez.Thanks

Easy to sell your old car here. It was a bit overcrowded, lot of people are there to sell. I didnt expect this since the Delta variant is going strong in Bay Area now. Due to covid, I dont like spending too much time in public places specially in AC buildings.

Ive bought and sold a car through Carmax and each transaction has been excellent. They made the process easy and hassel free.

Easy experience and we felt we got a good value for the car we sold! It wasnt as fast of an in-person process as some other companies that come to your house, but the extra couple hours was worth the extra money.

I found the young staff very accomodating, professional, knowledgeable and efficient! Totally on the ball

Great experience. Knowledgeable and friendly staff. Process was easy.

I went online, received an offer, made an appointment, arrived at your facility, the vehicle was inspected. I left to grab a drink at a favorite coffee shop, received a call informing me that the offer was exactly as stated online, and 15 minutes after returning to your facility, I received the check and paperwork. Very fair, very easy...thank you CARMAX and your professional staff.

Depending on your visit business need, youll need to have patience, a fully charged mobile phone, water and snack. My need was to sell, not buy. I had a lien on my vehicle which caused more delay with TFS Toyota financial services. The human wait time for a human/payoff info was/is 50 minutes.They CarFax is a very busy outfit. The place is vibrant yet very organized! My first mobile/text assessment got me to the cash offer point, followed by an email and appointment. I had posted my auto on craigslist, this is how a rep found me. The car is then physically appraised and bank is called for payoff. My first visit was 2 hours. Given a missed mobile call (had my phone off to save battery). The caller was asking for my license ID. They didnt know I was sitting 4 feet from them, at all times. I finally walked up to check status given I was told a 75 minute wait. I actually walked out given the delayed phone message/ID delay which would add another hour.I later returned early day to start over. My offer was good for 5 days. My second and last visit was 2 hours. But, the deal was done. Once at the last mile, final papers, check was cut and signed docs wrapped up in 5 minutes.I was carless and asked what people do in my circumstance. The lovely lady said oh! You need a ride? I said, sure do. They insisted on ordering me a Lyft. I filled out a sheet with name/address and was shuttled out within 8 minutes.The key here is, be proactive, check in while waiting, keep your phone and ringer on. Given the time delay, many people leave, so they call you. Also, no WiFi is open while you wait. Keep a fully charged phone before you arrive and dont turn it off. Plan on data plan deplete.I had made two trips- but it was the best offer, bar none of any other dealership around. Check them out!

This is definitely the easiest way to sell a car without getting ripped off by the dealer that you buy a new car from. Youre not going to get the best price but youre also going to be in and done in a few hours, much better than spending hours upon days trying to sell it yourself

Best way to sell a car. & better than trade in value!

Friendly service..but had to wait forever to sell my car.

Good Car.Good Price.Good Service.5 Stars

I went to purchase a vehicle after getting it transferred to the Capital store. My sales person was nice but kept forgetting my requests for the car. I asked for a car key battery replacement, replace the torn underside covering, and remove the stickers from my car. I had to remind my Sales person 3x for each topic to get it worked on.The paperwork process was also lengthier because they messed up and double printed my paperwork which lead to rescanning the documents which literally took over 1.5 hours as opposed to the 25 mins. (I had all the paperwork filled out prior as well.)My car was also not washed and interior was not cleaned/detailed. At this point, I was already at the CarMax for 4 hours and was in a hurry to leave so I just left it at that. This made the initial new car drive off the lot experience not so exciting.I still have not gotten reached out about my car torn underside that CarMax said they would replaced.

My wife and I both bought cars from the same CarMax from the same sales person within 7 days. The first transaction was so easy, fair, and impressive, that we went back and bought a second car a week later. Our sales person, Leo, was helpful, knowledgable, and patient. The business office was thorough and helpful when explaining and signing papers. We will be recommending CarMax to friends and will be back in the future to buy other cars.

Do not buy from this dealership...I bought a car off them and Im from Tucson AZ..flew up there to get a car annd the engine blew up 8 miles away on the freeway...worst experience of my life...long story short they wanted me register a car without having the car to take through emission by a certain date it was like 30 daays...which I could not because they were putting a engine in it and it took 4 to 5 months to get that done and ship to AZ...so they decided to cancel my loan because I couldnt register it..even though I was paying my payments....and refuse to work with me on it after they cause a S**t shooow...

Very frustrating process. Nothing was explained over the phone until I drove an hour to get to the store and was told a completely different story. AFTER I PAID FOR INSURANCE!!

This car max is bull shot.Ther are so greeding

A good option for selling old cars. Less hassle and process is very streamlined. The only drawback was they were so busy that we waited for 2+ hours even with a verified assessment paper.

Great company.Very professional and helpful.Sales guy Justin is the best.

Id like to start off by saying that Ive never had an issue with a dealership before, and I have been trying to have the issue resolved for 5 days now! My dealer that sold me the car convinced and reassured me that there would be no issues converting my financing to Navy Federal which is my bank and because of the years I put into the Military I get the best rates! Initially I was convinced by the dealer to go ahead go with there financing through CarMaxx and got approved for a terrible rate but he reassured that I would be able to change it over to my bank within the 3 business days! I was then told that they would try to work something out for me and the 3 day grace period has already passed the issue is still unresolved and if I didnt call today there would be interest on the vehicle. I served my country for many many years to ensure people are safe and when I come back home, I dont expect to be treated like this! I was supposed to get an update yesterday and still nothing then today I call and the BOM or business office manager isnt even in to help me fix the issue! I feel like I keep getting the cold shoulder and I may have to escalate this up even further! I was assured that they deal with my bank all the time and never have any issues! Next time I will do more research because I do not deserve this and I am extremely disappointed with the level of support I am getting from this location the San Jose Capital Expressway!

Great service.Steven made it possible to purchase the truck I have been wanting for awhile.Definitely recommend!

Sold my bimmer here the other day, and Krystal T - just made the whole process so easy, she saved my day, if I had another car Id sell it here again just to listen to her one more time!!

I had a car sent down from modesto. The salesman said it was going to take 2-3 days to bring the car in. The car was in the San Jose location after two days. They said it was going to take another day for detailing and processing.2 1/2 weeks have gone by and they are finally saying the car is available for me to test drive. I was able to find another location that had a similar car, purchase it, and I have been driving it ever since.This was an example of poor customer service and they did not win me as a customer. I would think twice about having them send a car in from another carmax. Even if it is only from modesto...

TERRIBLE experience. Ill go over the problems by area because there were SO MANY.1: My father was co-signing for me in another state. The Carmax he had to go to sign did not return his calls (he called twice) then reached out for him to come in 6 days after I picked up my car 2 hours before they closed. He made an appointment for 2 days later.I get a call from the dealership I purchased the car at threatening to reposess the car if he didnt come in that same day. This was RIDICULOUS since they waited 6 days to reach out.2. Finally get the papers signed, I get a call that they LOST two pages that we signed. No one knows where they went. We have to do the process again. This was extremely inconvenient, but more disheartening to know Carmax staff are so haphazard with the way they handle important documents and personal information.3. I was given a key that was NOT TO MY CAR. I called service about this three times and went a week without receiving a call back. Finally went to the dealership to speak to a sales manager, voiced my concerns, and he told me he ordered it that day and that he would mail it to me. TWO WEEKS later I still have no key. Turns out he never ordered my key--still waiting on it to be handled. Hoping the person I spoke to this time will deal with it.I am NEVER shopping at Carmax again. ABSOLUTELY NOT The way car buying should be

Three voice messages per two weeks and nobody called back. On Saturday I came in person to check my car or schedule an appointment but they said that I have to come on Monday to schedule an appointment for service. What is the benefit of my service contract?

Franks cordiality and knowledge, as well as the remarkable inventory, made car-shopping an easy and pleasant experience.Sincerely,Debbie Turnbull

This was the first time that I’ve used CarMax. Honesty, I’d definitely use them again in the future. I happen to rest drive the car that I wanted at a dealership and in that process, decided that I wanted to go ahead and purchase the car. Knowing that CarMax may get busy — a friend informed me of this — I decided to set an appointment on my way there.The precious was super efficient, and easy. I say on the offer for 1 day, went in the next day and accepted. Handing everything over was a breeze; took about 20-25 max; they stuck to the offer. Of course, this experience was the offer-sell and not the offer-sell/trade-in. Either way, I highly recommend coming here. You may be able to put a sign on your car to sell it and get more, but this way is much faster if you don’t feel like going through those steps.Good luck! 🍀

The process was so smooth and everyone was so welcoming. We worked with Jackie and she really made the process bearable and was so sweet. Id done everything online the night before so she was able to pull that up and get it started. I was able to sell my car and use that as part of my down payment. I went to a major dealership the day before and had a horrible time but Carmax saved the day!! We came back the next day and got a car for my husband!!

This was a emotional for me. Sold my car to Carmax and downsized to another. The experience was flawless. My sales guy Diego was awesome! He was nice, gave great customer service. He was so helpful. Even helped store some of my thing until my new car was ready. He asked if needed water several times. Paperwork took a while but it was understandable. Diego kept checking up on us to make sure we were comfortable and needed anything. I have already referred several friends to Carmax, San Jose. Definitely, will be back again, Thank you!!!

Ive had a great experience at the time of returning my car. I got fully refunded and the manager, Mikki Garner, was able to make it a smooth and fast refund process for me. I really appreciate Mikkis help, follow up, and managing the situation properly.

Had to get appraisal 2 times even though I came on last day of offer. Reps were very fast on second visit though so that was good. Offer was lower than it should have been. Service on March 16th was very good in spite of reappraisal.

In and out in less than an hour! Fast friendly service and facility was beautiful.

My experience was fine nothing special but it did take something like three hours to sell the car unfortunately I wasn’t necessarily looking forward to that other than that it was a great experience the wait time that was what was most challenge.

Bought a car. Great service.

Everyone was very helpful and answered my questions efficiently~

Great vehicle (2019 Jeep Wrangler Sport Unlimited) at an excellent price. Navigating CarMaxs online purchase procedures was a learning experience as I selected two vehicles but was unable to make a deal as they were already spoken for. Calling to the office to speak with someone was also a bit of a hassle. The vehicle I chose was as attractive of an option as the ones I lost out on and it was shipped to the Capitol Expressway store from Colorado reasonably quickly (2 weeks). I scheduled my test drive and found out the start/stop function did not work properly. Rather than take it home and deal with this later, I told my sales associate that I would come back & we could close on the vehicle once they fixed the problem. It took two weeks which gave me some cause for concern as communication was a little lacking about the repair status of the vehicle which was taken to the Jeep dealership next door. I finally received a call from Maalick on the Friday of Memorial Day weekend and set up an appointment first thing that Saturday morning at 10:00 AM. Closing took a little longer than I expected (2 hrs vs 1 hr). After waiting an hour, the person I was able to sit down and do the actual closing with was very efficient and explained everything quite thoroughly. By 12:00 noon I was out the door with my Jeep Wrangler. Happy Customer & would recommend CarMax to others with just a few watchouts!

It was easy fast and effective.Thank you CarMax!

Great experience although processing my order required some days and they contacted me several times and postponed delivery of my order 2 times, but I am generally happy with Carmax and give them 5 stars.

I sold my Jetta to carmax using their online appraisal. I had to do the appraisal twice as I could not make the set deadline on my quote. My second quote was $400 less than the first, my Jetta depreciated in a week?!At carmax after checking in I waited 90 minutes before anyone communicated with me. Once I was in contact, signing over my my car was seamless.

Even though it will take your more than two hours to process your selling car, but the price they apply to you is reasonable.

AWEFUL SERVICE!!!! The girl was UNPROFESSIONAL, our car broke down on our once a year trip to California, we tried to buy a new car from these people and the people kept getting up and WALKING AWAY every few seconds, they refused to help us when we asked for a loaner car, they KNEW WE WERE STRANDED, their policy is CLEARY PROFITS BEFORE PEOPLE! and to top it off we BOUGHT a CAR which BROKE DOWN in less than 24 hours, we took it back to them and they still REFUSED TO GIVE US A LOANER CAR, the car was a 2018 NISSAN SENTRA, I heard them offer a loaner car to someone else, but were stranded because they SOLD US A LEMON and they REFUSED TO HELP US! RUDE manager, not understanding, was very unprofessional when we told him we our situation, he TOOK ADVANTAGE of us, and still sold us a LEMON car! STAY AWAY from this CARMAX is you want a business that puts people FIRST!

Bought a 2020 Honda Pilot and right when I drove off it started having a number of issues. I had to take it to the Honda dealer to get it fixed bc carmax wouldn’t even fix it. Huge liars I don’t recommend buying from here

The best place on the planet to sell a car without hassle, shady negotiations and opaque deals. Car was appraised online and the on-site appraisal matched the online dollar amount. Takes 1 hour for the whole affair- look out car dealerships, CarMax is going to run you all out of business soon!

Overall, the selling experience was very positive. We had secured an online quote and scheduled an appraisal appointment. We were aware that we could probably get a higher price by selling to a private party, but we felt that the risk abatement offered by a reputable company like CarMax was worth the reduction in sale price. Plus, the transaction was hassle-free, as CarMax handles the DMV paperwork for the seller.All of the staff in the business office were very polite and respectful, and we were very impressed with the COVID abatement efforts undertaken by the employees.Our only complaint is that each step of the process took longer than we were told it would. If they said 10-15 minutes, it would take a half hour or more. Even though we had scheduled an appointment, we were treated as a drive-in (first come, first served). Our appointment was for 3:00 p.m., and we left with a check at about 4:45 p.m. But happily, after two physical examinations of the vehicle and a short test drive, the check was for the full amount of the online quote.I would recommend CarMax to anyone seeking to sell their vehicle in a safe and secure manner.

I had an appointment for an appraisal scheduled and when I walked in, they told me I would have to wait 1.5- 2 hours to have it done. It seems absurd to schedule an appointment and then be told you have to wait 2 hours. Eventually, they found a solution for a mini appraisal, which still took over 2 hours, but at least I didnt have to wait. I was happy with the appraisal value, but then when I came back to turn the car in, it took another 3 hours total to get it sold, when they had already done a lot of the preliminary work of calling the bank ahead of time. In general, it was an extremely time consuming and inefficient process.

I got a trade in appraised and I got a great offer so we both a 2020 VW Tiguan for my daughterAnd she loves it the process was stress freeI would recommend CarMax to anyone.

I setup an in-line offer. I scheduled an appt to follow up. I was made the offer and all the paperwork was handled!!! I left with a check and nothing else to have to do:)) in fact they provided my a Lyft ride home(home was approx .5 miles away). I am so happy for the excellent Car Max experience. Thank-you so much.!

A set of unfortunate circumstances occurred which prevented a successful purchase, which to be fair to the staff were not completely in their control, however, the staff made the problems worse by failing to help me solve the problems.It all started when my 6 year old son and I came in to an appointment to finish up a transaction that we started a week prior over the phone, to buy a new vehicle and trade in our current vehicle.I brought my son with me to relieve my wife who stayed at home with our newborn.While preparing our new vehicle, a check engine light came on in the vehicle that I was to purchase and I was informed that I could either purchase a different vehicle or take a loaner while the vehicle was assessed and repaired.I appreciated the attention to the check engine light and opted to take a loaner car.We then moved forward with financing the new vehicle and selling my trade in vehicle.I then just needed to wait for the loaner car to be prepared.After an hour of waiting I was informed that my insurance company wasnt responding, in order to approve the insurance for the loaner.This is completely the fault of my car insurance, company to be fair to CarMax.I was then informed that CarMax would pay for my son and I to take a Lyft back home, 58 miles to Oakland, then we would be Lyfted back to CarMax the next day to pick up the loaner car.The alternative being to reverse the sale completely to return my trade in vehicle.We are a family of 4 with appointments and couldnt afford the time to go back and forth to San Jose, so the only practical option was to reverse the sale.We arrived at CarMax at 11am and left at 3pm.Before my appointment I was assured more than once that it wouldnt take longer than one hour. I expected 90 minutes but not 4 hours.I was told several times throughout our time there that the staff were just working on this or that and that it wouldnt be long, so I waited patiently.Given that the vending machine was out of order, we had no vehicle to get around, and that there was no food service nearby, I would expect staff to realize that I have a small child who needs to eat and perhaps offer an option.My sons car seat was in a locker in the service center and I needed it to finally leave.I asked the head sales manager if we could please have help getting the car seat and he looked at me and said, Yes, well help you, then turned to help other customers, while I stood there for yet another 10 minutes. We were ignored and not helped to get his car seat.We were definitely not important anymore and being treated as such.The staff failed to return my registration to me, so yet again, we waited to ask for our registration back.We were there to give them business.We wanted to purchase a vehicle and yet CarMax just approached problems with no imagination for problem solving.Heres the kicker, CarMax wrote me a check for $5038 for the positive equity of trade-in that they returned to me.So fatigued by the end of my stay and not thinking clearly, I assumed it was because they deposited my down payment, so were returning the money to me, however they never deposited my down payment.Now Im going out of my way to return the money to CarMax. Wasting more of my limited time.But, who cares? There are a hundred more customers to make up for the loss the sale.Feeling very foolish.Good life lessons for me though.

Fremont location was not friendly, seemed like it was a bother we were there. Had an appointment and was told just look at the lot. I recommend San Jose location. Much friendlier and very helpful.

I really love their business model. I felt no pressure at all to purchase a vehicle. All my questions were answered and they were very transparent. Terrell was a huge help when buying our new Prius

I had gotten into a car accident this last February and totally my car. Carmax Leonardo Fernandez - had made my first time experience very seamless and before I knew it I had decided on my dream car that day and all the paperwork went through without any difficulties and I drove off with my car. I recommend Leonardo to all my friends looking for their dream car because he is very organized - he has great knowledge of cars and listens to his clients with patience.

I arrived at 10am and was the second person there. I was told that it would take from 45 minutes to an hour to process my quote. An hour and half later, I asked them what was taking so long. They informed me that everything was done, but that they just needed the current mileage. This is perplexing considering that they had car for an hour and half. They sent a guy out to retrieve the mileage and he proceed to flirt with another employee in the parking lot. I brought this to the attention of the person in the office. Next the manager came to me and apologized and said that she would take care it. Another 30 minutes went by before I was presented with my check. I have heard nothing but great reviews on your service, sadly mine was not that.

Online quote was quick and easy. Had to go to local carmax to confirm car condition.Entire process took about 1.5 hours.Definitely was easy.

Carmax is great. I got the car I wanted. The employee that helped me was very new but was amazing....I could tell it took just a little longer because he was new but I was very understanding and patient. Great place to get a nice used car.

Very nice place friendly staff to sell or buy vehicle