This place knocked it out of the park!!! Absolutely incredible service and a great sales team. I HIGHLY recommend Jose. He was so patient and helped us every step of the way. Micheal in Finance was the fastest guy we’ve ever worked with! This was the most enjoyable time buying a car we’ve had. Kia, make sure these guys get a good raise ;)

We were helped by Eugene and Mike to purchase our dream car and we couldnt be happier. We had been searching for a while until we found it at Capitol KIA. Eugene was very responsive, courteous and awesome. And Mike handled the financial process very well and both made sure that were happy with everything before we left. We really appreciate and definitely recommend to everyone!

Highly recommended salesman: Donavan Jones. He helped get us into a car that we had been searching months for. The car had a few minor details that he pushed for them to be fixed before purchasing. He was able to get me the rate I was settled on and able to get me the right amount for my trade in.. The follow up with the service department was great, they put me in a rental in comparison to what I was driving for comfort. They have a scheduling assistant that reminds you of the details of the appointment and when theyre ready to check you in. DGDG has my loyalty from service provided down to fair pricing, all were great. Thanks for putting me into my dream car

My wife and I had an excellent experience leasing at Capitol Kia. We were pleasantly surprised at the customer service focus of the dealership. I have had some pretty horrible experiences as Nissan dealerships and even the Stevens Creek Kia, but Capitol Kia was different.Eugene was helpful and took his time working with us to get the Kia Niro Plug in Hybrid at the price we were looking for. Eugene did not rush us and answered all of our questions about the Kia Niro. He took his time to show us all of the features of the car. It was nice to get to know Eugene and make a real human connection with him. It is rare to find this at car dealerships as they are always so focused on making the sale.Would absolutely recommend my friends and family to go here!

What a bad service, first they don’t know what they are doing, they let you wait for three hrs to make you feel they are checking but they don’t. I have my car only for one year and half I told them I have a problem with the steering and the break they said they checked and everything is fine . After they I had car accident I couldn’t control the steering as it was out of control … just think before you buy a Korean car bad quality …

I purchased my first car here at Capitol Kia, thanks to Jose Lemus He was really helpful and gave me every piece of information I needed to know before buying a car. It was my first time and there are some dealerships that will try to take advantage of that, but Jose here at Capitol Kia was very helpful in letting me know what would best suit me for my first car. All in all, I was very happy with the purchase I made, and I recommend Jose Lemus to anyone looking for a car. He will make sure your experience at Capitol Kia is great.

Don’t buy from them, they ran my credit at least 3-4 times and after all that waiting they finally agreed to take my pre-approved auto loan. I had my young son with me so I suspect they felt I would cave early because of that but I never did. It took me to say buh - bye before they honored my wishes.

Jose Lemus Gonzales was the best salesperson I’ve ever interacted with at a dealership. He was honest, personable, and went the extra mile by detailing the car himself because we were in a hurry. A true gentleman, and a great salesperson. Couldn’t have asked for better!

Came here for a vehicle sat down and went over some numbers. They said the banks were closed and they would get back to me tomorrow with an update. I called several times with no update so I stopped in and they told me. Oh sorry we sold it. I understand first come first serve but they could have called and let me know to save me time.

Both times I visited KIA capitol expressway. The customer service was a good experience and they were willing to work with me on purchasing the cars and making it happen with the #s. I overall had a good experience. I liked the fact they are not on you like leaches and understand if its not what one is looking for. Other places they get mad and give you attitude. thank you for being so kind and respectful! my son loves his car!!

Service Department has never fixed a thing. But always great excuses, like keep the cloth cover closed to keep my sunroof from leaking in water. Or the tech that never noted level on a oil leak, so they claimed i didnt have one, unless i completed their test again, i did, then they explained i had a major leak, kept the car for a week and only replaced a sensor they replaced the last time, corrected nothing.I am a happy KIA customer, just not with the Service Department.

I just purchased a used car from Capitol Kia to prepare for a cross-country move.They were very accommodating with helping us to see and potentially test drive several different cars spread out across a few of their DGDG dealer lots.Jay and Julia were both extremely friendly and knowledgeable about the vehicles, and were a pleasure to work with. Jay even personally delivered the car to me about an hour away!Randy was also very helpful with the myriad forms and agreements from the legal/finance side.All in all a great experience, and Id use them again if I wasnt moving 3000 miles away!

I just had a great, positive and happy car buying experience at Capitol Kia. Eugene listened well and asked the right questions to fit me with a vehicle that fits my family and our needs. No pressure at all! He included the whole family in the buying process and even explained the vehicle features to my young daughter. The Capitol Kia Team is great! Theyre friendly, efficient and knowledgeable. Theyre a team I can trust.

Francisco Gonzalez adviced my wife and me with the purchase of a new car. He helped by offering several options until we found the right one and guided us with all the details and required papers.Thanks CISCO!

We had a wonderful salesman named John Nicolas. He was the best very energetic and outgoing made us feel comfortable and not rushed. He allowed us to take our time and didnt pressure us. Would definitely recommend him to my family. We also got to work with Michael Ngo the finance manager once it came down to signing all the paperwork he made sure we understood everything he was giving us. He was another great member of the team very friendly and again even though they were very busy we werent rushed. We also interacted with a couple of other salesman who were friendly.

I had a great experience here! Francisco helped me out and he was kind, patient, and knowledgable. He considered all of the things I wanted for my car, showed me several great options, and helped me find the best fit for me. This dealership also has excellent options and pricing. I highly recommend visiting Francisco at Capitol Kia when youre car shopping!

I bought a 2021 Kia Soul with the help of Julia C. Amazing customer service and personable skills. She worked with me to find the perfect car with pricing that fit my budget!

Recently purchased a 2021 Telluride, and I could not be happier! The team that I had the pleasure of working with, Francisco and Michael, were outstanding, and I will be recommending them to my friends in the market for a new vehicle. Best car buying experience I have ever had, by a country mile :)

I worked with Oscar Perez who helped me find the Telluride I was looking for. Oscar was very friendly and easy to work with. The process was a much easier experience than I was used to. Would highly recommend to anyone!

I walked in and Brandon was immediately helpful. I had limited budget and he did everything in his power to find me a car, even offered to bring one from other lots like Honda for me so I wouldnt need to go there. Extremely nice and professional.

Jordanny Medina was very helpful with us picking out a car for our mom. He stoodwithin budget and patient. We ended up getting great car for her

Bought my first new car here a few days ago. The entire staff was very helpful! I originally talked with Andrew Torres, and ended up being helped by several staff members and each of them were great! (I came late in the day and some shifts were changing)Highly recommend. Originally spoke to Fremont Kia, and ended up going to this dealership due to rude staff in Fremont. Very happy with my decision!

I purchased a vehicle from Capitol Kia and had an excellent experience. My salesman was Jordanny Modina I told him what vehicle I came to look and it was at a different lot he had it transferred back to his lot for me and while I was waiting he showed me several different vehicles he was extremely helpful answered all my questions walked me through the whole sales process stayed with me the whole way. I definitely recommend Jordanny and Capitol Kia from beginning to end they take care of there customers.

Great customer service, walks us through every step of the way. Love my Brand new 2021 KIA Rio Hatchback. Thank you again to the best salesman Francisco and Eugene which I highly recommend.Even my poor English did not become an obstacle in understanding each other.

Highly recommend working with Julia Correa and Andrew Torres when looking to lease or finance a new Kia. This dream team helped me find my next vehicle by sharing options and allowing me to find the car that was right for me. I ended up choosing a 2021 Kia K5 and they made this process effortless and exciting all at the same time. I let them know my budget and they worked with me to make sure that I was able to get a premium package at a great affordable price.Dont hesitate to seek them out when going to Capitol Kia - they will do their best to make you feel comfortable and assisted!

Capital KIA met and really surpassed our expectations. Our dealer, Victor, was excellent in every way. He was knowledgeable and gave us confidence in moving to an all electric Kia Niro EV. He was patient and understanding taking the time to answer all of our questions and made sure we knew what we were getting into. And, we bought the car through a broker whom Victor worked with seamlessly. Hard to imagine a better experience. We definitely recommend you consider Capital KIA for your next car!

This dealership has great service with friendly staff.The showroom is spacious and has few cars to watch. For those who have their car on service there is a customer lounge with tea/coffee and popcorn and TVs.There is a small playroom for kids with TV showing Disney channel and little table but there are no toys in there. I saw some Lego Duplo back in the parts store in a box, so probably you need to ask if they can give some toys for kids.The service was good and professional.

Service prices are high some were else$200 per hour I paid just over $500 for oil change and rotate tires 15,000 mile serviceIt was about $166 to rotate tiresIn the photo you can see prices before tax for 15,000 mile service its a rip off$491.52 for minimum service$784.77 for value service and $792.95For prefared service it says they would adjust tire pressure it did not happen

We were in the market for a Kia Soul and looked at many dealerships. After many bad experiences, coming to Capitol Kia was a breath of fresh air. We were helped by Jordanny, who was extremely helpful in guiding us through the different Soul models and truly helped match us with the right trim for all of our needs. Jordanny followed up with us and made sure we had the information we needed to make the right decision. John Nicolas was able to help us test drive even when it was busy with people on a Monday. Michael Ngo was great with our financing questions and contract process.We ended up buying our new Kia Soul with Capitol Kia because they were willing to consider our needs and were in good faith throughout the process. I would highly recommend shopping for a new car with Jordanny, John, Michael and the rest of the team at Capitol Kia!

We are very pleased with the Outcome that was given to us, we purchased a new KIA Soul & our Sales Guy Oscar was very welcoming, professional, he listened to what we wanted, answered all the questions we asked and more. On top of that Manager Victor explained everything to us so that we can understand what we are getting ourselves into about purchasing a new car (note: we were just looking around and did not intend to purchase a new car until Oscar/Victor helped us). We love the fact that they were so down to earth, they didnt pressure us into anything. Randy Guzman was also great. Also if you dont want to purchase KIA they can also help you with other Brands, if you want good customer service Capitol Kia is it. Mahalo nui to Oscar/Victor/Randy. We love our KIA Soul, sorry Oscar we had to change the name from Oscar Jr. to Loki. Sincerely Mary and Thaddeus

Great people, super helpful, and very informative. Julia Correa helped me out and made it really easy understanding it all. Id ask for her if you really want to get in tune with the cars features before you decide to buy, as well as get the right price that best fits you.

Thank You Victor Redd For Your Patience I Have A Very Unique Situation That Requires The Most Unusual Amount Of Time To Put This Deal Together Your Years Of Experience In Customer Service Really Was Tested You Nailed It I Really Appreciate You And All You Do !!!

I don’t recommend this Kia WHAT SO EVER. My car was originally in their shop for overheating and they somehow came to the conclusion there was something wrong with the radiator. Which is odd when my car is practically new. Got it back a few days later, after radiator was changed, and on my way to work the heating system gage was was overheating to the MAX. I was scared that my cars motor was going to go out. Called kia to tell them to give me a tow since they didn’t fix the problem. Towing company and Kia were unable to give us a ride to receive yet another rental car before enterprise closed. My car ended up being in their shop for another 3 weeks. When I called to get updates I was repeatedly told someone would call me back and I never once received a call back from them. They literally could not find the problem. I had recommended some tests and things to be checked and it wasn’t until I asked for their director that they took the advice I gave after a couple weeks. At the same time our sunroof was extremely slow and they knew from the start it needed to be fixed. After those three weeks they only fixed the thermostat and never fixed our sunroof. Worst service and experience by far.

I was overwhelmed by my first car leasing experience but Julia, Jose, and Denis were such a huge help and got me exactly where I needed to be. I will definitely be coming back to Capitol Kia for my next vehicle!

Working with Julia at Capitol Kia was great! She was knowledgeable and helpful. She helped arrange a test drive quickly and helped answer all of the questions we had. I also appreciated that they had set up outside work areas to discuss the buying options and to sign paperwork! Super happy with our decision to buy a Kia from Capitol Kia.

The best dealership with the best people. Super helpful and friendly. I worked with Jose and would highly recommend his assistance. Thank you, Capitol Kia!

A truly smooth and seamless process getting a lease through Capitol Kia. Worked with Victor, mostly through email and texts, got a great deal (he was able to beat all other Bay Area dealers) and just had to drive down, sign the papers and drive off with my new car. No drama and no fine print / last minute surprises.

Really loving these 2020 KIA Soul GTs!Update: I bought one!! Thank you to everyone who helped me and my fiance through the process!Johnathan and all the people in the Service department are always friendly and professional.Ivan was a great Salesman. He had lots of valuable information and was very interested in making sure we were 100% sure about our purchase.We always have the best experience at this location and I always recommend them to my friends and family.

Just bought my first car from Capitol Kia and everyone was very helpful from Victor - Michael from finance. Felt like we were family! Drove off with my 2018 Toyota C-HR ! Thanks to all the staff there y’all amazing!

Excellent experience with both sales and financial staff. Even given the post covid 19 used car shortages I was still able to find a price that fit my price range for the car I wanted, and all of the information regarding the sale and available warranties was made available and very transparent. Will likely consider buying my next vehicle here. Special shoutout to John Jay Nicolas.

Very Disappointed on the service that was given to my car I had an appointment for a service oil change and had to wait 4 hours till my car was completed upon retrieving my vehicle 10 minutes into leaving the dealership my check engine light and my oil pan light went off my car started stalling and once pulling over to the side of the road we noticed a trail of oil coming from the bottom of my vehicle.

My car salesman was Brandon. Hands down the best experience I had going to a car dealership. I bought a Stinger Gt1 and Brandon made my process of purchasing my car smooth and easy. I highly recommend buying from Capitol Kia and specifically ask for Brandon!

Our car got totaled and we needed to find a vehicle fast. We looked online and Capitol Kia had affordable prices on used SUVs. Most of their prices are below the Kelly Blue Book. I called their main line, spoke to their salesman Will who told me the vehicle is still available and he would be ready with the keys for me. I got there in an hour. Will and the staff at Capitol Kia provided excellent customer service and got us out in a timely manner. I talked to a technician there that stopped by to visit on his day off!! It felt like family and they treated me like family. Now I understand why they have a lot of positive reviews. Highly recommend this dealership in the Bay Area. Its worth the drive.

So I was looking for a replacement for my 2004 Honda Pilot and I scoured online resources and finally settled on the 2021Kia Telluride EX. In the time of our global pandemic, I was hesitant to have any extended exposure and was pleased beyond belief to be able to order this vehicle online and over the phone! The ease of this purchase as entirely due to the great efforts of Capitol Kias Dir of Online Sales, Donavan Jones! Note that I did test drive the Telluride prior to my purchase but at another unnamed dealership.I found the exact model, type and color from the Capitol dealership. Regardless what you may think, when you work with a dealer like Donavan, it so easy and professional. No upselling, no unnecessary addons and priced appropriately. Also, to note, they dont sell on commission but they do need to make a reasonable profit. And if needed, reasonable financing through Kia.The whole transaction took less than 90 minutes on the phone. We set up a delivery time 2 days later and exactly on time as promised, there was my new beauty! He even took photos of my new vehicle and sent them to me before delivery (one is attached). Yes, Donavan himself delivered the vehicle, exercising the appropriate COVID-19 protocols. That meant a 50 minute drive to my home. Awesome! Once he arrived, he reviewed the many safety highlights and basics of my new car. We signed the papers and the deal was done.Most importantly, he followed up the next day to be certain that I was 100% satisfied with my purchase (I was 110% satisfied) . This is one of the most luxurious mid-sized SUVs on the market. It out paces anything in its class including the old gold standard, Honda Pilot And its so very quiet!If you are considering a new car, particularly a Kia, Donavan Jones and Capitol Kia is where you need to go. Polite, respectful, knowledgeable, and professional.I will follow-up to this review after my 7,500 mile service and let you all know how things are going.Many thanks again to Kia on Capitola Expressway and particularly Donavan Jones! Epic ride!

I recently purchased a vehicle through Andrew Torres at Capitol Kia. I needed to trade in my car and was very specific on the type of used car I was looking for. Andrew was very helpful in finding the vehicle I wanted as well as helping me get the trade in value I needed on my car. The best thing about Andrew is he is not your normal car salesman. He is genuine, gives you the information you need and does not pressure you to buy something that is not what you are looking for. The customer service through Andrew was great and I definitely recommend him if you are thinking about purchasing a new car. My trade in was a Subaru and the car I ended up purchasing was a Mazda, so even if you dont land on a Kia, Andrew is the guy for you!

Book kia Telluride upfront. I want special configuration which KIA barely makes due to high demands. Brandon help me with that and keep me posted all the time every truck load. Finally found the one i was looking for. Thank you Brandon! You rocks bro.

Worst service ever!!! Be careful they will add non mandatory services and charge extra. On my 10k maintainance they added crank case cleaning, hvac sanitization, fuel system, cabin filter that are non mandatory by manufacturer. They added extra labor for this useless services and charge my wife for 400 bucks total. Thanks to this service I decided to get rid of KIA car after lease ends and do not buy this brand in future. Mr Jonathan D Morales is service advisor who performed this service. Your luck I was busy at that time and my wife did not understand in cars. KIA service is not recommended they will charge you 2 time more than it actually cost!

Awesome experience working with sales reps Andrew and ONeal. There were some hiccups finalizing my new car purchase, but the sales team managed the entire process very well. Their communication was excellent; they always responded fast; they always got straight to the point. Highly recommend giving them a try if youre in the market for a new/used KIA.

Andrew Torres helped me get my hands on a new car recently and it was a great experience, Capitol Kia has a great presentation overall and they will go above and beyond for their clients! Very grateful for Andrew and his team they were fantastic.

Capitol Kia screwing customers again they did a recall service a week ago and now back in for service a week later. They can’t help customers claiming computers are down and a week till they can get work done on your car! KIA HQ is investigating but they seem to be hit hard too by all the recalls! Don’t buy a Kia you have been warned .

I totally recommend this dealership. Awesome service.

I am so pleased about my experience at Capital Kia. My salesperson Safak was very professional and incredibly friendly. He worked really hard to make sure I was able to get the vehicle I absolutely wanted. He made the whole experience wonderful and I highly recommend him for a salesperson. He helped me with the features of the vehicle because I had absolutely no idea how the they worked Haha. Just so pleased overall!

I had the pleasure of working with Eugene Levine in purchasing a car yesterday. It was a great experience;) I love my new used car;)

I must say that as a professional I was extremely impressed by the work ethic of all the staff a capitol kia . I was treated with respect honesty and grace while in this establishment . I dealt by the salesman victor redd who is a very respectful and engaging professional. This man picked up where this other guy fransisco left off without a hiccup . Honestly I was worried when I arrived and salesman I spoke with wasnt available without warning but I can assure you I wasnt dissatisfied at the end of the process. I dealt with Randy Guzman as the finnancial Associate he was engaging concise and rather efficient in his duties . I was in and out in a timley manner . I would reccomend this dealership to anyone I know and will be back to make future purchases.

So amazed that Kia would put a $6k markup on their Tellurides in the middle of a pandemic. And it’s more amazing that they would say they think that dealership markup is, and I quote, “worthy of the luxury brand that Kia is.” I guess Kia Tellurides are worth $6k more than they are suggested by actual Kia. Makes sense.

Best KIA dealership in the Bay area! The sales team was very professional, especially Donavan Jones, get this man a bitcoin!! He was able to give me the best deal in all of bay area and believe me I tried multiple places in 100 miles radius. Plus they have a great selection on cars and the colors youd want. The sales team walked me through the process, answered all my questions gracefully, and took care of everything while I lounged in their waiting room sipping on my cappuccino. Their service team was quick in preparing my car and I didnt have to wait long in the queue as they move that line very quickly. People are taken care of and things get done quickly... My entire experience made me their fan so Im writing this review, coz who wants to write a review?!

Very friendly staff. Donavan Jones was very congenial and we did a lot of chatting as he efficiently guided us through the paperwork.

I went online seen a car that I wanted submitted my inquiry and I got a call within 5 min. The gentleman on the phone was Andrew aka Andy. I told him i would be in tomorrow morning. He said I will have the car ready. He was very polite and patient with me. The guys were awesome. Thank you Kia for taking care of me.

I purchased a used car from Kia Capitol, my car broke down after many years of service. Im unemployed due to the coronavirus so I wasnt able to be financed. I found a used 2007 Honda in excellent condition, and Im paid $4,000 out the door. no its not a new car, and no Im not balling out of control in a brand new car, but I have a very nice will Kept car. the engine sounds great, the inside of the car looks brand-new the air-conditioning the sunroof everything works on the car, I truly feel blessed because I was taking Uber and Lyft every day at $20 each way. Im overjoyed that I found this car for that price. I would recommend Capitol Kia to anyone looking for a new or used car.

Donovan Jones was very easy to work with and helpful in searching to find the right vehicle for us to purchase. Being a Costco member helped reduce the haggling over price. Inventory could have been better for selection but we found what we needed.

We used Costco auto program to buy a new kia seltos and it went exactly as advertised .Francisco Gonzalez helped us through the entire process explaining everything we might have asked before we had to.I would highly recommend capitol kia and Mr. Gonzalez to anyone purchasing a new or used car.

Had a great experience last week with Safak while shopping for my new Sorento. He made the process easy, answered all my questions and had me on my way as soon as possible. Esmi did his best to get me through the small novel of paperwork quickly. Highly recommend!

Just to share that on Saturday 12/19/2020 I went to the parts department to get a battery replacement on a remote control just to find out that there is a super nice person that made my morning after having a bad experience at Chevrolet parts department, people like Antony is the people that a good company deserves or wanted on their from line he knows what a customer service is.Thanks Antony for your hard work and keep it up.

Victor Redd is a knowledgeable car salesperson. If you are interested in purchasing a Kia, be sure to ask for Victor Redd. He delivered my new SUV to me at my home - how cool is that! He was very helpful with showing me how to properly operate all the car features. I am happy with my purchase. Thank you!

Michael Ngo not only helped us find the exact car we were looking for, but also helped us through the process of buying it. We drove from the Central Valley and he made our trade in worth the 150+ mile drive! He did everything possible to have most of the paperwork done before we even arrived, and did everything to get us any and all discounts available. Thanks, Michael!

Working with Randy Guzman in the finance department was a fantastic experience. He is knowledgeable and explains everything clearly so you can make the right choices. I trust his recommendations as he takes the time to understand your needs. Additionally, the service dept provided an excellent experience and met our service needs with care, expertise and respect.

This was my first ever car purchase and I was so happy to have gotten my car here. It was like my second place I went to looking for a car and I was really distraught because the last place tried to scam me. When I got here Eugene Levins helped me out. He was really sweet and seemed like he genuinely was trying to help. He kept on trying to make the car work for me. He was honest with me about amount, explained to me what was going on, and just held my hand through the process. I feel like if you are a first time car owner and nervous about the process, then come to this dealership and ask for Eugene.

We never buy a car on the first day of just looking/browsing for possibly a not-in-rush later purchase, especially when we already own 3 working cars between two of us. It would take us numerous re/visits to all types of sellers, thorough researches on sellers offer & our options, and after many nights of sleep on the decision making on finalizing a purchase. But, on the very first one we laid our eyes on, took on a test drive on the same day...twice, and great customer service from the salesman (that was very personable beyond what we expected from sales person named, Zander) we were rushing to our bank to cut cashiers check. ;)

I have went twice to get my oil change done at KIA Boomer. They do a GREAT Job! Always pleased with their service! Bought a 2017 Forte back in June 2017. Was satisfied then as well.

Great customer service give them a 10 Sales was great Donavan Jones went above and beyond with all his help!! Made the whole experience very easy!! The finance department was just as helpful again it was such a quick process!! Will definitely recommend to family and friends!!

I have had my 2016 kia sedona serviced here many times and every time I go there the service department impresses me over and over with their quality of service and outstanding customer service. Everyone there is nice and very friendly. Anthony, eli and Jonathan!They are amazing and transparent and go above and beyond to help their customers. Personally, they have helped me so much with my van . They make the experience very easy . They put me in a rental car for a week after some parts were on back order (400 dollar tap ) . I very very highly recommend this dealership for service 👌.Thank you all and keep up the great work 👍.

Michael Ngo helped me get a car recently and was really helpful in the process and walking me through with everything. He seemed genuine and sincere about me a good offer on the car. He didnt push anything I didnt feel comfortable with and I felt like I could relate to him as he held great conversation while waiting on paperwork. I highly recommend anyone going to this Kia dealer to speak with Michael for a great experience.

Oh boy... Im not one for leaving reviews but this was definitely one cool experience worth leaving a review for. Started a quote online for a nice k5 but was a bit nervous starting the process of purchasing a new vehicle. Luckily, once inside the dealership, Cesar Tellez helped me out and just made it super easy to understand the process. There was a solid answer to any one question I had. Dude just gets the customer and genuinely cares. Really glad for my purchase and once its time to renew, I will definitely return. Thanks Cesar!!

Jon Morales is the best! One of the nicest guys Ive ever met. Kia offers top-notch service, and they stand behind the work they do. Ill go back to them every time.

I reached out to the dealership on a Saturday evening,thru an email. Michael Ngo quickly reached out and after an hour or so of interchanging a couple of emails and texts we agreed on a price. We set up an appointment to finalice the deal the very next day. I spent about 3 hours or so that Sunday evening at the dealer and drove away in a new vehicle. I have to say it was the smoothest car buying experience I have ever experienced. I highly recommend you ask for Michael Ngo if you ever decide to go into this dealership. He was a very humble and kind thru it all.

Donovan Jones and Randy Guzman made car purchase experience very easy and pleasant! They were very helpful, patient, professional, and at the same time very friendly! Highly recommend!

For my first auto shopping experience I got exactly what I wanted for a better price. Cisco helped me throughout the whole way and made sure I got what I was looking for. Definitely check this place out if you are new to the car shopping experience ask for Cisco he will take care of you. Thanks again ! Cool experience!

Got a good deal on a car, thanks Eugene!

I had a really wonderful experience at Kia on Capitol. I felt very lucky to have had Andrew help me find the Telluride I liked and could afford. I knew that it was a good car, as it is the highest rated SUV by Consumer Reports.Andrew was not pushy at all and provided me with helpful information and numbers. The energy in the dealership was positive and the people who work there were all friendly and seemed to enjoy their jobs. Esmi,the finance director, helped me sign the paperwork and provided great customer service. I am very wary of dealerships (I went to another local Kia and their mark up was 2x higher on the same car) but I have to say that Kia Capitol made this experience pleasant and fun. I would refer my friends and family here for sure. I love my new car!!!

Purchasing a vehicle online with Capitol Kia was excellent. Brandon Medina-Palafox did everything he said he was going to do (from delivery of the vehicle together with documentation for signing). I am greatly satisfied with the service provided.

Capitol Kia was pleasant and easy to work with! All of the staff are nice and helpful. We worked with Michael Ngo and he was super sweet and did everything in his power to get me the best possible price he could for our telluride. We are in love with that suv! Thank you Michael and the whole Capitol Kia team!

I don’t know what to say other than: Eugene, Victor, and Cesar are the best!! Hands down the best experience in a car dealership ever (trust me I been around: Fremont and Stevens Creek). They are understanding, patient, and have the integrity to stick to their quotes. Not to mention their prices? Unbeatable. I highly recommend anyone who is looking for a Kia car to come to Capitol Kia. I was also referred here by a friend who made the purchase of a Kia sportage here 3 years ago after visiting Stevens Creek Kia. Any of my friends looking for a new car will most definitely be escorted by me to this dealership!

I recently dropped by this dealership to look at and eventually, test drive the Kia Telluride. Andrew Torres (the Product Specialist) greeted me and my friend and told me about the Telluride. On that visit, he was very professional, easy to talk to and relatable. Although, we couldnt make the specific deal work (this time), I am definitely looking forward to working with Andrew in the near future. Keep up the good work.

Large selection, clean building, helpful staff; if youre looking to purchase a Kia this is the place to go.Donavan Jones was a big help throughout my buying process, and if I had to purchase another car Id go to him again.

I have recently bought a vehicle from capital Kia. Needless to say I loved my experience there my wife and myself went in with little hope on finding a good deal, but with the help of quindell Q for short we were able to purchase not only the car Ive wanted for so long but at a great price. The team here wants nothing more then to sell their cars for great prices to amazing people. So if your a Kia lover and want a great experience with staff who really want to help you I suggest you go here and ask for Q or Quindell.

Donavan Jones, a salesman along with the finance director Esmi Alcaraz from Capitol Kia Dealer (755 Capitol Expressway Auto Mall, San Jose, CA 95136) scammed us with many wrong information.1) Donavan asked us to come to the dealer and finished the buy out my leased vehicle and that was a must. Its wrong since we can handle it via customer service instead of going to them. They failed to mention they charge extra fees for processing the docs. They didnt even disclose it on the docs.2) Donavan told us he needed our SSN even though we already had an approval loan from my credit union. He also said he wont initiate a hard inquiry on our credit reports. He lied and scammed me.3) Donavan told us the buyout amount on Kia finance website quoted us did not include the sales tax. Its a lie because it included the sale tax. (almost plus 10% more on top of the final buyout we suppose to pay) KIA Finance customer service confirmed it. The difference was about $2000 which is not small.4) Esmi, charged us $300 fee and $450 final check fee. Per the lease contract, if we buy out the lease at the originating dealer the dealer fee would be waived. Emi denied such agreement even though its in our contract. We brought our car in for the periodic inspection and oil change. However they still wanted to charge $450 for making sure its safe to release. We said there was no need for checking since its already been checked at the oil change. On a side note, another nearby dealer would only charge $250 and they were willing to waive it since we just got our car checked.They scammed us many above issues and damage my credit report with unnecessary hard inquiry. We cancelled the deal after finding out about their lies. We asked them unground my car so we can finish the buyout process with Kia Finance Customer Service but they sill havent done it an entire week later.

Ive purchased 2 cars from this dealer, but cannot recommend. Issues with service department (in which they failed to properly inspect or diagnose an oil light issue, and instead blamed another service provider). Issues returning a leased vehicle (in which I was told that they are doing me a favor by accepting the car, etc.) Emails and calls have gone unreturned

Michael Ngo has excellent customer service. He helped me get my new Kia Seltos, which I love. He was very patient, accommodating & informative. I highly recommend Capitol Kia, and Michael!

I would not recommend Capitol Kia .If I could give No Stars I would. I have had 2 bad experiences here. . I could not believe these sales people. They dont care about their customers. my 1st experience I went to get a kia optima from a sales guy Henry . And I took a couple of days to make a decision on what car I wanted so the guy called me in and I was ready to buy the car . But when I got there he told me they had sold the car. Then they tried to sell me another car. I couldnt believe that they made me go in thinking that I could get the car I had already picked and test drove already.Then yesterday I went in and had an appointment with the sales guy Pedro They had called me about 8 times to get me to agree to the APR. they quoted . So they told me to come in because they got it down to what I wanted but the car I wanted was sold so I went in to see another car they said they had. . and As me and my husband was looking at the car we were sitting in it an Pedro Rodriquez said he was going to go get the key so we could test drive it. and we were sitting in it waiting gor a while then all of a sudden I heard the doors lock and unlock and saw a about 3 people come up to the car so we got out and they took it for a test Drive and Pedro Rodriquez saw that we were going to leave and he said lets go talk in the office. but my husband said no and that. we were going to go to Chevrolet and look at another car. and Pedro kept on insisting that we go in the office. my husbands said we will come back ito see if they sold the car to the other people.They act like we didnt know what was going on. Why would we stay at Kia and try to compete with the people that test drove the car. Did they think we are stupid. So long story short. I got a great Kia Optima from Capitol Chevrolet. I love it and am very happy with it. I dont recommend dealing with Kia The sales people are Amazing at Chevrolet. And we got a great deal and they are not pusshy and they get right to the point and make it so easy to buy a car. Capitol Chevrolet really care about their customers. Thanks for NOTHING Capitol Kia!!!!!!7

I love Kia, they are good cars and because of my good experience, I bought my second Kia from this dealer ship about 2 month ago. When I purchased my used Optima, they gave me a piece of paper that claimed all recalls are done on this car.Here, two month down the road, last Friday night night when I got home at about midnight, my break line would not turn off, some fault of brake pedal stopper pad that I learned had a recall on it. but in order to figure this out, I could not operate the car without fixing break lights and at the same time I had to disconnect the battery not to drain it.Saturday I went to parts and services and instead of helping me out with the recall, they checked on their system and told me come back on next Wednesday, there will be a $200.00 diagnostic charge and if related to recall I will not get charged.In the past 30 years I have had many cars, with active recalls on them which the dealership had records on their computers and if the repair was not done, they would take care of it. In this case, I did not not see any sign of helpfulness from the service dept. and it looked like they do not even honor their own recalls. I am sure they legally obligated to take of this recall but they did not, and since this car is the car that my work depends on it, I bought the stopper for less than $7.00 and had another mechanic install it for me. It was so easy that the other mechanic did not even charge me for it. so disappointed with this dealership.

Capitol Kia quoted me $1,500 for a brake job (pads and rotors) on my 2015 Kia Sedona. Ended up doing it myself for $300 in parts and 3 hours of work, which should have translated to ~$600-$700? I asked around to a number of friends of mine who are mechanics or work on cars, and across the board they said that $1,500 is highway robbery.So, definitely get a second opinion on anything quoted from their service department.+1 star because their courtesy/shuttle driver was a very nice guy.

Great service! Brandon was really helpful on the buying process. Planning on doing business there again next year.

I am really pleased with the service received at Capitol Kia. We just purchased our first Kia - a Telluride. Safak was incredibly knowledgeable about the brand, the model and gave us a great customer experience. He is our new go-to person, and we highly recommend him.We appreciated the safety precautions taken given the current pandemic as well. Esmi in finance also was great!

Great cars, but dealership was really sketchy when I tried to return my leased car. Had to involve Kia Motor Finance to get things moving

With Felix guiding me throughout the entire process of looking at a specific vehicle, it was simple and fun. There was no pressure with buying it, but he made sure to emphasize the specs and features of the car to showcase the attraction of the car. He was honest and transparent about everything. Thanks Felix!

Best Car Buying Experience EverI have purchased a number of cars and this was hands down the best experience I ever had. Perhaps it is the ever increasing presence and competition of internet based companies providing more and more competition and transparency or understanding that a stress free experience makes clients for life, whatever the reason for the change in customer service principles, DGDG has it down!No BS: Safak Tosun is your go to guy. He was honest, personable, knowledgeable and you never felt an ounce of BS. Never. Sure there are some car buying obstacles to navigate e.g. financing and service packages but there are always obstacles when when dealing with such a large investment. Safak guided me through every such obstacle and every step with great expertise.How can every employee be this nice: we had stopped in on a Monday and the dealership was packed yet someone came out and showed us the 2021 Kia Telluride SX. He was very friendly and helpful. I reached out by email a couple of days later to check pricing and Safak got back to me by phone and text. He answered every question honestly and quickly. I was told the car would be marked up over MSRP due to demand but when you do a minute of research on the Telluride and certainly if you see one in person, you will know why. Even with the markup the Telluride packs a punch and offers space, design and options of SUV’s costing well over 10k of what Kia is asking. Look for yourself. I went in to buy and every employee from the person who greeted us to the finance representative at the end where personable, polite and never ever pushy.I looked at every suv and mini van over the last couple of weeks. Kia is not the car brand I saw myself buying but this not the car brand of a few years back. They offer a number of cars that look striking. As I have a family and have been tracking the Telluride, I had to see for myself and I was pleasantly surprised.Thank you Safak and team. Not only do I have a car I am happy with, I have a great experience to look back on. That is customer service and you have a client for life.

Went to the dealership it is nice and clean, staffs are friendly. I felt welcomed and also the best thing is they gave me a good deal on my purchase! Id definitely recommend this dealership to my friends and family!S/O to wade for helping us out!

Great Experience!!!! Thanks To Eugene, Love the new EV

We had the best experience with the purchase of our Toyota. It was a no haggle, super easy and fast transaction.Safak Tosun was our awesome salesman! I loved the No pressure super relaxed buying experience. I highly recommend Capitol Kia for your next vehicle purchase. Ask for Safak.DebbieSanta Cruz

My car purchasing was a great experience! Especially since it was my first time buying a car. My sales rep, Q, was awesome to deal with and incredibly friendly and funny! Meanwhile, Randy Guzman, the finance manager was not pleasant to deal with. I am in sales. I get the attitude and pushiness, but there is a fine line between being a sales person and flat out rude. He definitely crossed that line. I finished the deal and the left the dealership, but had some further questions down the road. I have not heard from him and now no nothing about a service plan that I am paying for. Randy did not take the time to explain anything and has now left me stranded paying for something that I cannot use.