Recently purchased a Hyundai Tuscon. Great experience all around. Marcus and Sam focused on our interests and needs while listening attentively. Came away with what my family felt was the ideal car for us. Wonderful experience.
I had the chance to work with Steven Yee and had a wonderful experience. It started out with a simple test drive and from there I purchased a new 2022 Hyundai Tucson. I personally did my own research and already knew that this was the vehicle I wanted but whenever I had questions Steven was able to answer those questions for me. When I was ready to purchase the vehicle, it was not in stock, but on its way. Steven contacted me daily with updates and when the time to actually purchase the vehicle, it was a streamlined process. He works quickly and efficiently and seems to me he also gets joy from people being happy with their purchase. Ultimately, my experience with Capitol Hyundai was an absolutely positive experience!
Had an great experience purchasing a new car yesterday, Steve Yee helped me out. He had me test drive several different types of vehicles until I got the right one, he did a great job helping me navigate through all the paperwork, then Esmi helped me in finance and made it quick and painless after he was done Simmon did a great job explaining and showing me about all the features and helping set up the Bluetooth and bluelink systems, so happy I chose Capitol Hyundai and will definitely refer everyone and be back for sure.
Capitol Hyundais team was very helpful and quick in attending to our familys needs. We worked with Tommy (Product specialist), Willie (Finance manager), and Esmi (Finance director) for our vehicle and financing needs. We appreciate the practical advice, while ensuring we get quality, that they offered. This is the 3rd time weve come back - primarily because of the service culture - and thats our priority to build trust with the company and its product.
After seeing the online reviews, photos, and specs of the 2022 Hyundai Tucson, I wanted to go see one as I am looking for an SUV for my family. I picked the Capital Hyundai of San Jose, because they have good reviews, the most reasonable price with reasonable markups, and more inventory than other places. After the test drive, I ended up bringing home this baby, a 2022 Hyundai Tucson SEL AWD w/ Convenience Package in blue. I love it!!! Thanks for the great knowledge and services of both Cody, Billy, and Steve, I had a wonderful experience.
Had my first time car-buying experience a month ago with the team at Capitol Hyundai and purchased a Kona. Worked primarily with Rowell and he made this a positive experience for me. He helped guide me through the process and the purchase went pretty smoothly. Would recommend!
My experience of the service staff at Capitol Hyundai has been amazing. They took the time to explain what they worked on in my car.
Jerry and Henry took really good care of me last week, even though I did not have an appointment. My Elantra suddenly needed brake work and they were able to accommodate the urgency and get me in and out in only a few hours. Overall, Ive been servicing my Hyundais at Capitol Hyundai for several years and I have always been 100% satisfied with the service, the quality, and the value. Great team!
Cody, Billy and the team at Capitol Hyundai were very helpful and knowledgeable, and went out of their way to make it a seamless experience especially given the current car market. I highly recommend this team for anyone looking to buy a new vehicle!
I recently purchased a new vehicle from Steven Yee at Capital Hyundai. Steven made it a very pain free, an easy experience. I had been in several months before, looking for a very limited, high demand vehicle. Once the vehicle did finally arrive at the dealership, he was very prompt in advising me of this. Although the price was fairly firm, due to the limited inventory, he was still very willing to try to get me the best possible out the door price. The entire team at Capital Hyundai was always very courteous, helpful, and professional. They are truly a great dealership to deal with.
I wanted to write to express how appreciative I am to have had the opportunity to work with Sam Taylor, a true customer focused sales consultant.He helped me get the perfect new car - Sonata SEL. Love it!I probably met over 20 car sales professionals during the time I looked at new cars various places. Sam stands far above all of them.Sam has many fine attributes I would like to list here.* He is extremely professional in working with clients* He pulls no silly games to move you forward* He is totally customer focused addressing all your needs* He is aware of and sensitive to the anxiety people have when buying a car* He was extremely informative of the many car options and trim levels available* He was very patient as I worked through this long, stressful car evaluation process* He is very respectful of people and treats them with gentleness and empathy* He moved me through all the car buying paperwork flawlessly* He personally made sure everything was perfect on my new carI commend Capitol Hyundai for having Sam on your staff.Neil Love
Thrilled with the sales person, Casey Weber and my new Hyundai Santa Fe. This happened yesterday and while Im still in the new car excitement, I know my experience at Capitol Hyundai had lots to do with it. I walked in yesterday and quickly was greeted by Casey. I didnt have an appointment and had only just started my search though Ive been researching for several months. I was a little concerned to make a decision quickly. I appreciated Caseys patience, attention to detail, understanding what I wanted and having the proactive attitude to make it happen. After we were all done, I said its great how buying a car has become such an easy and positive experience. He replied that he was happy to hear that and its exactly what they strive to do. They did it for me!Barb
Absolutely amazing sales and finance staff! I worked with Casey Weber in sales last weekend to purchase a new Veloster N and I could not have asked for a better purchasing experience, even with the car market the way it is right now. This was my very first time buying a car and Casey was super detailed, straight-forward, and even had the car prepped and ready to take home before I arrived to pick it up. I could not recommend Capitol Hyundai more to anyone looking for a Hyundai vehicle and an easy purchasing process!
I had a fantastic experience with this dealer! Eric and Rowell were extremely helpful. They worked with me to not only find a great quality car, but also to help find financing for me. They were extremely transparent throughout the entire processes. Big thank you to the whole team for being flexible given my difficult situation. I would recommend this dealership to anyone looking to buy a car.
Had a great experience with Lou Cabrera! He was super helpful - made the entire experience frictionless. Super helpful and not pushy in the slightest. Always adding little touches to make the customer comfortable. Also provided very competitive pricing compared to a lot of other dealerships in the area.
I picked up my New 2020 performance blue Veloster N on 2/24/21. Everyone there was great. I did most of the paperwork online and when I came by in the early afternoon the car was waiting for me all dressed and ready to go. I just had to sign the last bit of paperwork. Everyone was super nice and helpful. Steven Yee who was my contact during the process to purchase the car was great! I got the car that Ive been wanting for the past two years. Every time I drive it I have stupid smile on my face. Thanks to the folks at Capitol Hyundai for helping me get the car Ive always wanted.
I purchased my first car here and worked with Eric Wong to make it happen. I knew I wanted a new 2021 Hyundai Elantra SEL and walked out with one! Eric was awesome and helped make the process less stressful as I was nervous about purchasing my first new car. I would definitely recommend this location and Eric if you’re looking for great cars and great customer service!
2022 Santa Fe sport plug-in hybrid is a great car. Great purchase experience. with Capitol Hyundai team. Very satisfied customer.
We bought 3rd Elentra from here. This time it was the Lava Orange N Line. Made my husband happy. Eric was quick and on point, ask for him if ever looking for a Car. If you have any trouble, ask for Jason and he will make it happen.
Thank you so much for giving me a great experience to buy my new car. Thanks Andrew AJ for your assistance, it was a super fast process and everything went smooth. I will definitely recommend my friends if they need to get the new cars. I love my new hybrid Hyundai :)
I had a great car buying experience with Capitol Hyundai. After calling around to several dealerships in the Bay Area I located the exact car I was looking for at Capitol Hyundai and at the best price, by far. My salesperson, John Nava was knowledgeable, friendly, honest and made the transaction quick and painless. I will definitely recommend John and Capitol Hyundai to friends and colleagues in the future.
Got into a car accident unexpectedly with 0 liability from my end. I have been going through the most stressful time in the past two weeks dealing with all the chaos. During the midst of my mess, I am so blessed that I found Capitol Hyundai. Cody has been offering amazing customer service and he definitely went above and beyond. You could tell from his passion and enthusiasm that he absolutely loves his job and the team. Cody takes the companys reputation very seriously and genuinely shares the value and culture with the clients like myself. He spent hours helping me out and negotiating the best deal for me. Cody will truly fight for you to make sure you are happy with what you get. He is also very detailed person. He found some flaws with my new car, before I said anything, he went to customer service to make sure they improve their job before delivering the car to customer. I can only imagine someone like Cody offers this kind of five star service for hours. Beyond this, Cody followed up with me after the sale and just to check my satisfaction with my new ride. I am an awe to this entire experience. Thank you to Cody and his team Billy & Willie. Everyone did their job with excellence! Couldnt appreciate them enough! I guarantee you will experience the best services in this dealership that you will remember this experience for years.All the best,Nancy Z
Very good experience with buying from Capitol Hyundai. They were easy to talk to and answered questions. Glad I was able to do a test drive and the financing/buying paperwork process was quick. I didnt expect to walk out with a car then and there.
I had a great experience at Capitol Hyundai leasing my new car. From beginning to end the process was courteous, respectful and fast. I went to many dealerships and tried a variety of cars and my experience at Capitol was far and above all the rest. I feel like my Venue was made for me. It is the perfect car and meets all my needs. Thank you Tom for your excellent customer service.
I worked with Marcus Watkins who led me through the test drive and Lease process of a new 2021 Ioniq EV. He listened to my needs and introduced me to the finance department. Their team was able to put together a great deal that met my financial needs. They were all friendly and thorough. Highly recommend Marcus and the Capitol Hyundai team.
Pros:Prance Rodil and all of his team was very helpful!Price transparency and easy purchasing process.Cons:Waited over an hour to sign the papers. Wish it was planned better so I didnt have to spend 2+ hours at the dealership.
Had a very good experience at Capitol Hyundai. Markus first contacted me and left a good impression, so when I saw some elantras in transit to Capitol Hyundai, I had to contact them. Steven Yee kept in contact with me the rest of the time and eventually we struck a deal on one of them. They made the process smooth and easy. Thank you guys for the overall experience
Everyone here is very caring and kind, received the best customer service. Everything for my car has always been completed above expectations, highly recommend!
Extremely condescending staff. Whether it was true incompetence or deceit I’m not sure, but their sales staff:1. Was unable to provide or determine basic financing details on a Hyundai-advertised deal. “I didn’t know Hyundai advertised money factors!”2. Could not explain in clear terms why their financing offer differed from the manufacturer offer. “This is just what the system gave me”3. Dismiss any evidence that their calculations don’t align with advertised offer when presented otherwise. “Lease math is complicated, that’s why we invested in these systems to do it for us.” (when talking numbers on paper) “We don’t go off of other website’s calculators” (when looking at commonly used lease calculating tools)Feel free to go here if you have as little knowledge about finances as they hope you do, because that’s how they’ll treat you.If you want a transparent discussion of numbers, a dealer that will honor manufacturer promotions - shop elsewhere.To their minor credit, they were very kind and friendly until the numbers came out.
Very friendly service no one was pushy for sales and they all patiently answered my questions. overall pleasant experience in getting a lease on a new car.
Had an excellent experience with Casey Weber (sales) and Jason Rinella (finance) when leasing my new car. On the phone, Casey was responsive and came in with a great price on the car I wanted in their lot. He answered immediately when I called back on the cell number he gave me. When I arrived, the car was pulled up and the process was efficient and pressure-free. My experience with Jason was similar: he was courteous and the interaction was pressure-free. In a competitive market, the interactions were a refreshing change.
I started the purchase of my 2022 Hyundai Tucson online via Capitol Hyundais website. I was contacted shortly afterwards by Marcus Watkins. He was very courteous and helpful. When I arrived at the dealership, Marcus was, again, very courteous and helpful. We proceeded through the initial paperwork and the test drive. The finalization process was also very prompt and smooth. I am very happy with my buying experience, my new vehicle, and with Capital Hyundai.
Steven Yee the Internet manager and the rest of the crew here are all top-notch. This was a very easy buying experience for me much more straightforward than a lot of other dealers I was working with! Highly recommended
I believe it was one of my best purchase ever mostly due to the Sales team willingness to help me out with all the key issues such as financing, getting good deal, warranties and above the car that I wanted.Cody Blanchard is the guy you need to check in with if you want the whole process to be seamless, responsive, fast and easy going.Itd be more appealing if Capitol Hyundai accepted ACH payments as opposed to a debit/credit transaction. That had me do another round trip to the dealership. Despite of multiple round trips, I was able to wrap up the entire process in less than 6 hrs.Overall, the whole experience was 10/10 for me and I highly recommend Capital Hyundai and their amazing team.
Just recently bought my first car here! My family and I had gone in as our first stop of the day and Dale greeted us and was super helpful in answering questions and finding us the cars we had seen online. We ended up buying one that same day. He made the paperwork so easy, super informative and helped clarify many things that we hadnt thought of. Everyone who helped us that day were great and not pushy at all which definitely made it easier to say yes. Totally recommend coming here.
I am so happy with Steven Yee and Capitol Hyundai. They have taken care of us from day 1. Everyone there is friendly and helpful. Steven had us in and out of there both times he worked with us, which was super helpful since my husband and I both work full time. He made it easy and convenient. On top of it all I love my new Tuscon! Thank you Capitol Hyundai!
I received outstanding service from Service Advisor, Javier (Alex) Mesa. Alex kept me informed of the progress of my vehicle, and went over the service that was performed on my vehicle.
Jerry, Jonathan and Henry are awesome. They all provide the best customer service at Capitol Auto Mall Hyundai! They take good care of their customers.
Working with Sam Taylor made the process so much easier for us. As a parent with two young children, I have minimal time to actually come into the dealership. Sam helped me look at options and pricing all remotely via email and text. He was patient with my requests and kept me informed remotely. I made my final decision before coming in, and when I did go in to do the paperwork, he had everything ready to go. I was in and out and most importantly, we LOVE our new Kona Electric. Thanks Sam!
I came in last week to test drive the new 2021 Santa Fe. I was looking to begin leasing and this was the last test drive of the day before my final decision the next day. First off the building was in great shape clean and the staff was very friendly and greet us and soon as we entered. Jeffery Bergman was the gentleman who stepped in to help me after the pervious agent was wrapped up with a client. He was charismatic, funny and worked with me find the specific Santa Fe I was looking for. This lot had such a huge inventory and I was glad I drove the extra 20 mins to come here due to all the reviews I saw on Google. After Jeffery great service and literally falling in love with the Santa Fe I had to sign on the spot. They really helped make the monthly payments affordable for me and even after the store closed Jeffery came outside and went through all the features of the vehicle and you could tell he was exhausted from a long day. I appreciate the extra steps of great customer service and I highly recommend Capitol Hyundai for your next purchase!
I bought a Sonata hybrid from Eric. I have stopped by 3~4 Hyundai dealership for my car. But he was the best man I met. His explanation was totally understandable and trustful.I hope do business again with him if have another opportunity to buy a car.
Eric Wong was great in helping us find the desired unit and very efficient in letting us know the details etc. Highly recommend him and the team at Capitol Hyundai for all your Hyundai needs!
Proud and happy to be leasing a 2021 Hyundai Santa Fe from Capitol Hyundai. Were ecstatic with the car, and the buying process was one of the smoothest experiences ever when it comes to the nuts and bolts of car shopping. We were helped by Steven Yee, and his team Billy, Simmon and Jason, as well as the service department had us in and out of there in just 2 hours. A very satisfying car buying experience.
...Thanks so much Cody for a 5-star experience.Such was the buying experience with Cody Blanchard here that in-spite of 3 months(on 24Apr2021) after we leased the 2021 Hyundai Sonata Hybrid Blue, I wanted to make sure I share my experience with others by adding it here.We came in test-drive a used Sonata Hybrid Plug-in and liked the hybrid EV experience. But realizing the plug-in setup was eating up almost half of the trunk space and having second thoughts about it, Cody introduced us to the new 2021 Sonata Hybrid Blue EV and let us have a (Covid19-safe) test drive to just enjoy the experience with it.We liked it and wanted to look into the financing options. Cody helped us navigate, explaining things that this Lease special had. We loved the features and the test-drive experience so much that, we eventually traded-in our 2017 vehicle for a really good leasing deal.Cody went above-and-beyond during the day to help us feel comfortable with our buying experience answering many questions and then step-by-step explaining the interior features for almost about 20-30mins. That definitely helped cement respect for Hyundai as a brand and Cody as a Sales Product Specialist.Thanks so much Cody for a 5-star experience. Would definitely recommend him when you are here.
Overall, I had a pretty good experience. I know being at a dealership can be tedious, especially if you dont have a deal already lined up. I did, however, and Tommy assisted me and gave me a great deal on a 2021 Sonata N Line. We were able to negotiate a fair price and he came through. Tommy deserves 5/5 stars, however, I had to wait about 3 hours to get everything sorted. I understand they were understaffed in the financing department due to Covid most likely, but, it was still frustrating waiting about an hour waiting to be called in and about an hour or so waiting for my credit to be approved. I guess it could be worse. This was my first dealership experience where I was getting a car and it was pretty much what I expected, although I was expecting more of a 1-2 hour wait, but I guess its pretty normal. Nevertheless, I am happy with my vehicle, deal, sales rep, and the dealership.
Nice and interesting people. Quick and transparent process. An overall pleasant purchase.
I am interested in leasing the Kona EV from Hyundai. Steven YEE is the Internet manager who helped me from email discussion all the way to final leasing decision. First, he was super responsive online. Later when I came to the office, he took care of me nicely. Different from other sale agents, Steven is not pushy at all. He told me all the factors, provided his insights and recommendation, and let me make the decision. In the first day, we did not make a deal. Right in the next day, when a better deal is available, he immediately called me and notified me the availability. We happily closed the deal thereafter.I thank for Stevens help and highly recommend him for others.
We just got our car with the help of our agent Eric Wong. I definitely can say purchasing from Capitol Hyundai was stress-free, price was fair and transparent— well not just fair- we got a very good deal! Don’t get me wrong, of course the price was not cheap, because it’s a great car! Even so, we know we did business with a very good dealership with a great down-to-earth yet professional agent who knows his stuff. First time, we enjoyed the experience of purchasing our wheels from start to finish, in contrast to other dealerships we’ve dealt with in the past. So thanks Eric! We love our car!! We’re definitely coming back - who knows maybe sooner than a couple of years 😆. Hopefully we can recommend you to others too, cause it’s a win-win ☺️
Ive had a wonderful experience working with sales representative Lou. He has made this a smooth transition. Great job on your professionalism.
BEST EXPERIENCE EVER!! I want to take the time to say thank you to Tommy Tan my product specialist who helped me out. I came in just looking at cars and was blown away with the service they gave me and walked away with a new car! He was straight to the point, took care of me and made sure he gave me the best service and experience. I highly recommend this place and him!
Though this seems petty, the car wash was broken and as my expectation was not set in advance, receiving my car back dirty was a disappointment. Also, a sensor had gone bad, and in replacing it, the service person left the fuse box cover off. So, I had to replace it. Again, not big things but, when you pay close to $1600 for a 30000 servicing and replacement of an inexpensive part ... well, disappointing. I did send an email to the dealership manager. After no response and several emails asking for a five star review I called and left a message. He returned my call. He apologized and said that they were only human. I agree. We are all only human. He sent an email offering a detailing if I wanted to drop off my car next week. I work and so do the people who would give me a ride so, this is not convenient. If he wanted to delight me, he should have asked what I would prefer. Here is it -- as I already know I will need tires in November, offer me 10% or so, and honestly, I would have been happy. Now, I will shop around for tires.
Everyone at Capitol Hyundai was great!!! Especially Dale Esters who took a lot of time explaining the details of the Tucson inside and out to us. My daughter and I really appreciated his attention to detail and how he took care of us throughout the entire process.GREAT EXPERIENCE!!!!!!!!!!!
Jeff Bergman & Eric Wong we’re both amazing people to work with throughout what is normally a very stressful experience for me! My dad called them numerous times making sure I got the best bang for my buck and they were respectful with him and I over and over again. My new car is everything I wanted at an affordable price! The staff is so wonderful and helpful. I really recommend this place!!
The service department here is just fantastic. Jonathan is at top of his game every time I take my car in for servicing. Options are presented before work starts, everything is explained, itemized billing that is easy to follow. Work is done in timely manner. They just do a really great job.
I Just purchased a brand new Hyundai 2021 and it was a great transaction from beginning to end - everything went very smooth, their customer service is amazing, the gave us a great deal, most of the deal was done via phone and texting which was even better for me. My husband and me just came to sign and pick up the car which was ready (clean and filled up with gas). the personnel (Cassie, Tommy and Luis) at Capital Hyundai were amazing, there was no time wasting, no pushing to give us a deal we didnt want, they accommodated to our needs...Overall a great experience ... thank you Capitol Hyundai
My son got his first new car here. Service and support were awesome. I had very pleasant experience and wish to admit Cody who was very knowledgeable and made everything for smooth buying.
Very friendly staffs and excellent customer services. Steven Yee was extremely helpful and I purchased a new 2021 Sonata SEL Plus with a great deal. Very first time driving Hyundai car and I love the car!! I will definitely revisit this place. Highly recommended!
Ask for Steve Yee and he will take great care of you, he’s my goto contact there, I’ve purchased a couple of vehicles from him so far and both times were hassle free, he takes care of his customers.
Had a very pleasant, smooth experience getting my new 2021 Hyundai Sonata Hybrid. Marcus Watkins was excellent. No pressure, no game-playing. Nice to talk to. I leased my last 3 Sonatas from Stevens Creek Hyundai but this time the sales guy gave me so much attitude, and treated me like I was an idiot!! Too bad, buddy. Capitol Hyundai came through. It was all done in 2 hours and I drove home my new car today!!
I purchased my first car yesterday from Salesman Andrew Ballerini and it was the best and easiest experience! I told him exactly what I wanted and needed in my car and he found the perfect car for me, the 2021 Hyundai Kona! Buying a car can be hard but they made it quick, easy, and fun. Absolutely beautiful car, I’m so happy with it and loved the genuinely amazing service he and his co-workers provided. I recommend going to Capitol Hyundai for your perfect car needs!!
Ridiculous customer service provided here, meaning spectacular! Open doors for you. Have cars ready and aired out if appt is made. Always have other options available with shortage of vehicles. Dont have to ask for water, given upon search. Explains vehicle features very well even if used or new. Process of buying is a lot more shortened. Always concerned on my needs and on how my time is valuable. Very up front and explains disclosures very well. Internet specials are available usually 1st of the month on select vehicles. Managers are great when working with you and lenders. Prices are very competitive even with chip shortage. Some mark ups but not as bad as other similar dealerships in the bay area. They keep most prices near MSRP This place gets very busy and I can understand why; all the sales people are super friendly. The best warranties Ive ever seen by manufacturer. Would highly recommend Lou Cabrera! He made all the above happen. Very sought after by other customers too, so make an appointment to get him!
My five star review is for the excellent experience I received when purchasing my new car with Dale E.I met Dale about a week prior to my new purchase during a service on my old vehicle. Dale was friendly, knowledgeable and sympathetic to my concerns. I wasn’t even in the market for a new car. During our conversation, Dale educated me on a few subjects while waiting for my ride after dropping off my car.I had lots to think about after speaking with Dale. Upon the pick up of my car, I decided to see Dale about a new car. Dale took great care of me and paid attention to all of my concerns through the process. It went smooth, he was easy to talk to and in the end... I drove away in my new car.I would highly recommend Capitol Hyundai and if you want a great salesperson, ask for Dale! Thanks again for making my year!Cheers!Suzette G.
I am really happy with the service and deal I got for a lease. Especially, Lilianas detail explanation and patience really helped me to be able to make the decision quickly. Thank you.
I had a wonderful experience purchasing my first Hyundai vehicle through Capitol Hyundai. My Product Specialist, Tommy Tran, was patient, informative, and helpful. I am exceedingly happy with my choice in vehicle and feel that my overall experience with Capitol Hyundai was extremely positive.
Had a great experience buying a 2021 Ioniq here - I was able to get a quote, arrange a test drive, and sign for a purchase within a day. Everyone I worked with was very friendly and they very kindly stayed a bit after closing to help me finalize the purchase.
I had a wonderful experience at Capitol Hyundai, from first e-mail until the final I was dotted on the contract for our new 2022 Kona SEL. Marcus Watkins and the team are fantastic to work with. Don’t just be a car leaser! Be a happy car leaser at DGDG.com!
HIGHLY RECOMMEND. I dont ever leave reviews but I had such a great experience I need to share it. I needed to know my trade-in value of my car, if the numbers were right I would move forward with purchasing. From the moment I drove in, I was greeted professionally and never did I once feel pressured or overwhelmed. All of my questions and concerns were answered and I immediately felt so relieved. I recieved OUTSTANDING customer service by everyone, however the guy who stood out the most to me who I feel deserves a shout out is MARCUS WATKINS. Thank you for a great experience!! Marcus and the rest of the team that helped me made my experience very smooth and easy. Didnt think I was going to walk out of the dealer with a happy fair trade, and the perfect first family car.You will BE HAPPY shopping here at Capitol Expwy Hyundai!
We an exceptional experience working with product rep Prance Rodil. He is professional, extremely kind, very knowledgeable about the car we bought and went above and beyond to follow up with us throughout the car inquiry, purchase and after-purchase follow up process.If you are in the market for an insanely amazing Hyundai Tucson, I highly recommend you choose Capitol Hyundai (and work with Prance)!I want to also thank manager Billy Kwong! A special shout out to Billy! He went out of his way to make our car buying experience easy and hassle free! He is super nice, soft spoken, patient and was very attentive to our needs as customers. I will return to Capitol Hyundai because of Prance, Billy and the amazing Hyundai cars they sell! Thank you guys! Loving my new car. :)
Eric Wong was great in hooking me up with my Hyundai Ioniq Electric lease. He explained everything and made the process easy. Thank You Eric. Will come back to Capitol Hyundai!
I just leased a car from this dealership yesterday. I was very happy with my experience. The process was fast and hassle free. The staff were great. They were friendly, respectful, efficient and helpful. I am happy with my car, and I will recommend this dealership to others.
Truly painless experience with Markus Watkins and the team at Capitol Hyundai. Worked with me to get the best deal for my needs and made the process quick and convenient. Highly recommend.
EXCELLENT customer service. super fast and easy service. friendly and professional.
Bought Hyundai Palisade after lots of search and Capitol Hyundai helped with the same...great salesmanship from Sam it wonderful and hassle free experience
While I didnt end up buying a car here I had a great experience. Thank you to AJ and Luis for their professionalism and no pressure sales interactions.
IL give Rowell Aguilar 4 star,good Cust service,very knowledgeable but especially give 5 star to the gentleman (very handsome i may say) sorry forgot his name. that actually did all my paper wrk hi truly went above and beyond on help me get my Tucson finance thank you!!!! Guys you all rock!!! Very very impressed w/ service keep up the good wrk
I always feel like a special person when getting my car done there. Same happy faces there every time I go there. They get the job done wright too.
I was helped by Marcus and John and was given the best possible service. They we’re very polite and helpful throughout the whole process and I have no doubt that they helped me as much as they could to put me in the best possible car for me!
I recently purchased a car from the Capitol Hyundai dealership and it was the easiest car purchase that I have made in my life. Eric Wong was very attentive and provided great customer service while I was choosing my vehicle. I would recommend to anyone that is in the market for a Hyundai to visit this dealership.
Andrew Ballerini (who goes by AJ) was an outstanding salesperson on our recent acquisition of a new Hyundai Kona EV. We were considering either a new 2021 or 2022 model, and AJ responded very quickly to our requests for more information and sale workups of each model. Once we decided which model to purchase, and this was all done by phone and/or online, AJ sent us the forms to fill out online which greatly reduced the time that we had to spend at the dealer finalizing the transaction. AJ knew the car well, and was able to point out certain features that were new to me and my wife (we had previously owned a 2019 model of the same car, so were already familiar with most of the operating features). As we could not drive the car home, AJ personally delivered it to our house in Berkeley the next morning. We would highly recommend AJ for your purchase of a Hyundai automobile. We particularly appreciated his straightforward no BS approach.
Very unhappy experience : I went to repair the front light. When I took my car home, I found that they break my rear brake light . I tuned back to talked to him he didn’t admit it.said that was original broken.. I will pay for it. I don’t trust this store in San Jose !
Customer service technicians is a sad guy and very rude.Auto service department behavior is not deserving of a 5 star let alone 2.My car had a recall and the Help to get my car resolved was not there.Had to have my car sent to Tampa Hyundai and I still havent gotten servicedI think his name was Javier at the San Jose Ca location
I have had the worse customer service experience ever and regret doing business with Capital Hyundai. I purchased my vehicle back in 2019 and did so because my previous vehicle was also a Hyundai and I was happy with it. I purchased the maintenance plan and brought my vehicle in for a standard maintenance check. They discovered a minor coolant leak and told me the part had to be ordered and the car was still ok to drive. My initial appointment was at the beginning of July and they (Tray Nichols) told me the part had to be ordered and it would take a couple of weeks. (ok no problem). I sent an email to Tray that night to remind him of our conversation. I followed up two weeks later with an email and numerous phone calls (left many messages) and never heard back. I sent a few emails after that and still no response. I continued to leave messages on their voicemail as well (Im sure they got tired of hearing my many messages). I ended up emailing the GM (Khaled Aldada) in hopes of getting a response and of course I didnt. It is now past a month since my car was brought in for service and I still have not received a response back. But i did so kindly received an email from Capital Hyundai San Jose reminding me that my car needs to be serviced and states I declined the service! Nice try at trying to cover you a**, I never declined the service, you did! At this point I will NEVER buy another Hyundai and will be reaching out to Corporate to get my car serviced which by the way I am paying for monthly as part of my maintenance package.******Oh and they told me they had no rentals available either, sorry not my problem. If my car needs to be repaired and I purchased a maintenance package, you should be figuring that out for me, your customer!
Capitol Hyundai provided us with perhaps the most professional, no pressure, quick and painless car purchase in my entire life. I submitted a request for a quote, sent a follow up note on what I did, and didnt want in the final deal and when we arrived, it was all exactly as we wanted. In and out in less than 60 minutes, including a quick test drive of the car we only viewed online.Thanks to Steven Yee, Jason Rinella and the entire team who handed the car over detailed and full of fuel!!Your team Rocks!!Im looking forward to coming by when the Hyundai Santa Cruz truck model is available. Its about time to trade in my Chevy Silverado..
Steven Yee took care of us at the dealer. Very professional answers all you questions. Great car buying experience.
I got my first Hyundai (Ioniq Electric Limited edition) from Capitol Hyundai and it was a very smooth process. I contacted Capitol Hyundai and Steven Yee helped me through the process and made sure I get the best deal. A day later, I took the delivery of the car and so far I like it a lot. I was looking to get an electric vehicle and found what I was looking for. Great experience overall. Cool features and very efficient car.Highly recommend checking out Capitol Hyundai if youre looking to buy or lease a car.
Yesterday, First time Ever I brought Hyundai in my life. My experience was horrible compare to other Purchases I have done in the past. I knew exactly what I want, so I called ahead talked to Lou, he made all the arrangements and deal was pretty much done over the phone. when I got there Lou took care of me very well. when it came to finance, those guys were rude, unprofessional. They did not left a reason for me to go back at Capitol Hyundai again.
We had a great experience with the staff here, and we are very happy with our purchase. Thanks again!
I had a wonderful experience purchasing my new vehicle through Capitol Hyundai. My Product Specialist, Jeffery Bergman, was personable, helpful, and communicative and spent numerous hours with me going over options and finding the right fit. I am exceedingly happy with my choice in vehicle and feel that my overall experience with Capitol Hyundai was extremely positive.
We found a beautiful used car with very low mileage at this Hyundai dealership. Cody was our sales man, he was very attentive and friendly but in no way pushy. Everyone was very helpful and we would definitely buy from this dealership and Cody again 😁
Through evasion and misdirection I was subscribed to a useless (for a leased vehicle) $1.5K extended service contract. For 2 weeks Ive been trying to cancel it since the day Id received the full contract in the email, to no avail. Calls not returned, filled forms sent by email not acknowledged, etc.
I had a great experience purchasing my new ICONIQ EV through Capitol Hyundai. Steven is a very experienced specialist and I got the best deals with detailed information. Especially, the process was quick. I am happy with my new vehicle now and my overall experience with Capitol Hyundai was very positive.
Got the deal done over the internet. On the day of the purchase, Capitol Hyundai confirmed the condition of my trade-in (Infiniti QX60) and I test drove the car. In all my years of purchasing a vehicle, this one was among top two easiest purchases.
We drove an hour to Visit this Hyundai Dealership and check out the New 2021 Hyundai Elantra. After looking at all the cars, we had a few questions. We met a Sales Representative (Forgot His Name) and he answer our questions. He said I should do test ride and we agreed. We point 2 Cars, a Red and Blue, that caught our Eye but didnt like interior. He went out back to pull one out but came back and he couldnt find the keys to one car blocking them. He said dont worry, there a 3rd Car Exactly the Same to the ones we talked about and just came. He pulled it up and it was Gray, we didnt even see it anywhere on the grounds. We took for a Test Ride. Its Grey on Grey, Grey Rims with a Grey Interior, looking Super Sporty. When we got back, we ran our credit just to see where we were at. Everything came back great, then He introduced us to Jason, a Manager. Jason is Great Man, we talked a deal and if we like a car. We point out this hidden Grey Car. We work out number, then he came back with an greater deal. The both of them went above and beyond. We ended driving away in New Car.
Capitol Hyundai has friendly and knowledgeable employees, from the sales staff to the service department. This is what you need and look for when it comes to buying and taking car of your vehicle. I also felt that every item I came in contact with was cleaned and safe. So important during this pandemic.