People always nice and kind. I had the greatest experience there last time Mr Doc was very helpful and answered all my questions. They informed me when everything was done. I was very happy about shuttle transportation

Went to service my Nissan Leaf 2019. The service advisor Johnny was very helpful in taking care of my service request. I recommend this Nissan service center for Leaf owners.

I really disappointed with the service. For a regular maintenance, it took 4 hrs to wait. Only the last hour I saw my can and it is my turn.If the advisor Joseph Rios can tell me the maintenance may take 3-4 hours or just tell me today is really busy, the waiting period is more than 2 hrs, I can accept, totally fine. But at the beginning, he told me around 1-1.5 hrs, but finally is 4 hrs.At the last, I complain the service is too slow but I did not get any response. They think it is fine for taking 4 hrs as a regular maintenance. This is my last time to have dealership there.

Premier Nissan of San Jose has been my go-to place for repairs to my car for years. I continue to come back because of Dominic, he has always taken very good care of our Nissans. He is very polite, but above all, he doesnt try to hustle you. I appreciate that I dont have to worry about him trying to sell me repairs that my vehicle doesnt need and he is always honest about whats going on with the repairs it does need. I know most people about the dealership for repairs, (I was one of them) but I have truly had a great experience here. I highly recommend it! Ask for Dominic, he will take very good care of you!

Best Company best people and best service I highly recommend this dealership and service. they take the best care of their customers. and they truly care.

I called earlier today and made an appointment for the same day. I arrived and I was taken care of right away. I spoke with “the doc” who told me to come in and ask for him, he shortly came outside and took care of me and my vehicle. I was there for about 2 1/2 hours and then he checked me out and everything went smoothly. I’m happy with my services. He was very friendly and conversational. 10/10!

I came in without an appointment so I was expecting a long wait. I was told it would be 3 hours but it was about 5 because I assume it took a while to get to my car and the 3 services it needed each take about one hour. Aside from waiting a while, I was helped right away and any questions I had were answered promptly.

Had an issue with a late model Maxima. It was an immobilizer issue that required reprogramming. After calling some local mechanics, I concluded it was best to go with a Nissan dealership. Paid a little more but got the peace of mind it would be done correctly. Johnny was very friendly and honest. Provided me with a quote and eta. Ended up being a little less than anticipated. Excellent customer service all around.

Went in for my first check up. Had a great welcoming experience with Johnny. Trusting my Nissan here.

Always friendly service. Can be a bit of a wait at times but well worth it. Quality service and great customer service. They will even shuttle you somewhere if you dont want to wait. But there waiting area has confy seating, complimentary gourmet coffee, vending machines and always something entertaining on the TV. I love that you are assigned an associate and that is who greats you every visit unless they are on vacation

Randall was great. Really focused on making sure I understood why they recommended certain services during my regular checkup. He did the due diligence to look into my car history from another service department (Sunnyvale Nissan before the closed) to confirm whether certain services were needed or if there was any warranty rebate available.Will continue coming to Premier Nissan for car service.

I showed up at 10 minutes before my 9:30 appointment. The man there was cordial and received me without any hold-ups. Everything went smoothly from beginning to end. Got my oil change and a couple other things done while I sat in the lobby, and with the big screen tv and free coffee the wait was a pleasure.

I came in for an oil change. I then received a text about recommended services and corresponding cost. I usually opt for getting everything done. You probably have my records since I have always gotten the service done at your dealership. This time, since it was a considerable cost to get the recommended services done and I was only expecting an oil change since I had no warning the last time I had serviced the car, I compared prices online. They are high even considering the fact that this is a dealership. So I said - no, I dont want to get it done. Then I get a call from the rep saying hey theres a discount/coupon for this many dollars... So I am left thinking, had I said Yes, would I have paid the full price quoted? Something didnt seem right considering I have been a loyal customer. I am confused as to what I will do the next time...

My daughter and I were looking for an Economical car. We went to several dealers and we had a hard time getting some help and getting some questions answered. When we arrived at Premir Nissan Mathew attended to our needs. He was very kind, respectful, knowledgeable and served us with an excellent utmost customer service skill. I highly recommend you ask for Mathew to show you around Premir Nissan. We are very happy customers and we are definitely enjoying our new car. 😊 a shout out to Mathew Lijon.

First I had good service and the employees are kind. But… It took longer than what was said when fixing my car and my car wasn’t cleaned completely as promised because it wasn’t vacuumed.

I went in looking at a Nissan kicks... They gave me a Apr rate of 13% off the bat. Ridiculously offended I declined and almost immediately my apr rate was cut in half. Two hours later of sending me to everyone except for the man who was apparently giving me these offers, the price dropped another 1000 dollars, and somehow 72 month lease went from over $700 a month to 333$ a month. They lost my trust in the first 30 mins and then continued to lower the prices until I left. I will not be buying a car from this dealership.

Johnny was incredibly helpful when I brought my car in for an oil change. He had helped a me a few times before (also great experiences), and he remembered me by name. When dropping off and picking up, I was in and out of there in 5 minutes or less.I started taking my Nissan in for services at this location for brand expertise, but I continue to come back because of the excellent customer service. Thank you!

I always get great service when I bring in my car. Dominic is always professional and Danny is always so friendly when he gives me a ride back to my home on the shuttle. It’s always an easy stress free interaction!

Great service as always. For the first time, I was disappointed in how fast the service was. I was looking forward for a getaway from the kids to sit quietly in the lounge and work for a few uninterrupted hours while my car was being serviced. The ongoing pandemic has been challenging in that I work at home while caring for 2 active toddlers. I had begged my husband to let me bring the car in for a reprieve 😂.. Nissan sure did my husband a favor because low and behold, my car was done in less than an hour and I was back to a very relieved husband + kids. Staff were friendly and courteous. I was given an estimate of service and cost beforehand and the waiting lounge was clean and tidy. I definitely recommend this dealership.

Experience was great. Johnny Nguyen was helping me . Great person great customer service . He was very good with details on my car. I really appreciate all his help .

I have 4 stars because they were effective and efficient.I had an 8 am appointment and hit there just before 8. I left at around noon.Took forever and I misunderstood the process and they handled my frustration with grace and clarity. I got everything done and I feel safe for my road trip

Diego was very patient and helped me purchase my very first vehicle with ease. I felt like I really mattered to him and his team and the quality of service that he provided to me was beyond exceptional. I honestly couldn’t have had a better experience than what I had here. I will definitely recommend Diego to my friends and family. Thank you again!!! I love my new Kicks!!!

I have no problem visiting before. Dom was a great guy. He handles everything smoothly. But yesterday was terrible. Everything was terrible. I had my 2 keys battery replaced but when i got it, the other one is not working. I tried to tell them that it was working before but they insisted that it’s not working in the first place. I don’t want to argue anymore so i let it be. They did not give my car a car wash which they always give before.

Joseph Rios is always so helpful and looks out for me. I truly appreciate his willingness to help and honestly of everything that needs to be done. Will keep coming back.

Joseph was honestly amazing! He communicated with me through the whole time with what was wrong with my car and made the process so seamless and easy for me. I am so grateful and I will return again for all of my maintenance and services! Thanks so much Joseph for your kindness for real.

One of the dealer where I would take my car for any type of service without hesitation. It’s always been fare and transparent. Service advisor Johnny is great and has always recommended me for the required service and available service specials :) My car runs great 👍

I have been working with Doc as my service rep. for over 15 years. He is the BEST! Thoroughly explains everything and makes things happen.

I have been going here for the last 4 years to get my car serviced. Bur the last 2 times I have been this year for basic oil change, they have forgotten to reset the oil change needed indicator. Its really annoying and makes me wonder if the oil change was actually done.

Price went sky high for simple service: almost double what it was before. And it took forever. Waited at start and pickup over 30 minutes each time to be waited on. And that after having my car for over 5 hours to do an oil change. Time to begin looking for another mechanic.

Everyone was so very kind and helpful. I was very stressed out by the whole situation! I haven’t had major car trouble in many years and was so apprehensive about needing to come to the dealership for the repair! Dominick called several times and kept me informed by phone. He reassured me throughout that they would take care of it. It turned out that my car was still under the bumper to bumper warranty! I didn’t have to pay a dime! Picking up car was really simple too. Dominick was busy with another call so Randall helped me. He was very nice. An added bonus was they washed my car for me too! I will not hesitate to use their services again. Thank you to everyone who helped me.

Was very professional I’m happy with the service

Vey happy with the service has provided at Premier Nissan San Jose. Especially, thank you so much Randall K. for your professionalism and support. Really appreciated- David

I visited this location for car service. The service advisor, Randall Kennedy, was very nice. After the inspection, they recommended some services and I didnt feel pressurized to accept them.The complementary shuttle service driver, Danny, was very helpful. My home is 11 miles from San Jose Nissan but he agreed for the drop off and pick up (they generally provide this service within 10 miles).Overall, great customer service. Highly recommended!

Great service! Very conscientious and professional. I am very impressed with the service department staff.

Service advisor was prompt and explained everything to me. Service was completed on time and at a reasonable price. I look forward to continuing to do business with this dealership.

Professional, responsive and friendly when I had to bring my car in for service. Oh and they were kind enough to set up outdoor seating in the shade to wait. Very thoughtful and appreciated during the pandemic. In contrast, dealership that I overpaid for the vehicle in Burlingame was too unprofessional to even return one of my three messages I left for them.

Johnny is amazing! He always helps me out and he’s always my go to guy. He is always friendly and helpful, he explains things so that I can understand. Thank you for being so amazing

The service advisors are really nice and helpful! I usually work with Randall who has always been very kind and helpful, and answers all my questions. I am very happy I bought a Nissan. Thank you 🙏

I believe his name is Joseph he was very kind you help me friendly and I would recommend him to everybody and anybody and also I would recommend my friends to buy a car at your place

Called them last minute for an oil change, they got me in the next day. And they didn’t charge me for the service. Thanks guys

Doc is great! Hes been helping me for years and I can always count on good advice and a quality job.

They were quick to accept my car which was towed in, did complementary inspections as well as a provide loaner car. Unfortunately my car wasnt washed, while sitting in the lounge, I saw testimonials from prior customers about how they got their car washed without even asking for it so when I picked up my car unwashed, I was bummed out. Especially after paying 2 grand!

I schedule an oil change, Jonny is always so nice to me but it took 3:00hrs for them to complete the oil change. I wish Jonny would have told me so I could figure someone to pick me up. Also, they always wash my car this time they didn’t

Very busy place and they have also a busy shuttle service that will pick you up and drop you off at your home.My service in my vehicle took about two hours and a half and, I was pleased with the service.

I took my car in for a safety recall, and Johnny took amazing care of everything! They even rinsed off my car before giving it back, looked better than when I arrived! Overall great service, zero hassle!

Great, timely service as always. Dominic is our go-to, and is extremely clear on what service and/or parts are needed for your car. We love working with him and the team at Premier Nissan.

I appreciated Premier Nissan’s responsiveness to my inquiry and the speed of negotiation. The team was friendly and didn’t come across as “sale-sy” as other dealers I’ve worked with. Overall, I was very pleased with my experience.

The service team is very professional and speedy fast specially thank you for Johnny who is very friendly and nice. I highly recommend the service in San Jose.

Exceptional customer service and speed to get what I needed done. Thank you Mr. Dominic and crew!

Since my purchase of my 2020 Nissan Altima, the service was great. Mr Randell Kennedy from the service department always made me feel comfortable and took care of my needs.

Had a 10am appointment for an oil change and tire rotation. Left dealership at 1:15pm! What’s the point of an appointment? Given that, they gave me a coupon for a free oil change, said I didn’t need a tire rotation, and then washed/cleaned my car. So I can’t complain too much!

Its a great place to get your car serviced, plus the people that work there are always helpful, I like that.

Joseph and Long looked at my car quickly on a Saturday morning and assured that the charging issue with my Leaf was not the car and they were right. Very good experience and I appreciate their attention and professionalism....

Great experience little expensive imo though, great longe to work from while waiting.

Excellent and quick service - timely and courteous personnel.

Good customer Services and will recommend too my family & friends..

I bought a used car here that was only 2 years old at the time of purchase and within the first week of having it the check engine light came on, turns out there was no gas cap, not sure how the dealership missed that and sold it in that condition.Within the first year of owning the vehicle, I had to get brand new tires and breaks. Car has given me issues and the dealership refuses to help. Also within the first year I has to pay $700 out of pocket for a new ignition coil. It’s almost as if this car had so many underlying issues (probably why the previous owner sold it) and the dealership just sold it as is with no care in the world for the future driver and CUSTOMER that would be driving it.Very unfortunate that my first time buying a car was at this location. Terrible customer service. Anita sold me the car and gave me her number, said to let her know if I ever needed anything and every time I contacted her she wouldn’t reply for days until I threatened to get managers involved.Overall a terrible establishment. Nothing but problems every time I had to come in. They treat girls who walk in there like they can’t possibly know anything about cars and completely disregard your concerns.This dealership has absolutely 100% ruined the car buying experience for me and I avoid going to any dealership or mechanic now just because I am scared to receive similar treatment. Traumatizing experience to say the least.Do not buy a car here. There are many other Nissan dealerships all over. And ESPECIALLY do not buy a pre owned vehicle here. Do yourself a favor and buy a CERTIFIED pre owned vehicle so you can trust your car will have longevity.

Good experience overall. The agent was friendly and helpful in answering my questions

I appreciate the service i received from Joseph . Great Costumer service ever … ! Jana J Bhetwal

Johnny was top notched, he explained everything needed and why it was best for vehicle and us. The time needed was on point and future vehicle maintenance were highly recommended and agreed by us. The wait room was quiet, clean and offered free coffee.Will definitely return for maintenance as recommended by Johnny. Has been noted on our calendar.

I take my car for services today at Premier Nisan of San Jose and Dominic Graziano, was my services advisor and he’s doing great to answer all my questions I’ll schedule my next services appointment with him again.Thank you again for your great services provided.

Excellent buying experience!!!Purchased CPO 2020 Nissan Kicks from Premier Nissan of San Jose. Thomas Roberts was very easy to deal with and professional. Without pressure, I was able to get the car I like. If you plan to buy a car, ask for Thomas, he is the best! He is amazing and makes the process smooth. He goes above and beyond for his customers and tries to help as much as possible, even after buying the car. Thanks for the great help!!

💯 coming back here again. I always thought mechanics and dealerships especially nickel and dime you, but not Capitol Premier Nissan and especially a dude named Joseph.Joseph listened to me carefully, didn’t push back or dismiss my concerns and was straight up about my car. I’m broke, I expected to pay $200 for a diagnostic this month, get the bad news and hopefully make repairs next month when I could afford it. I was expecting the worst news….came back to find not only was my car not so bad, but they FIXED all my issues for FREE (busted heat shield, pin on wheel axle, CVT TCM reprogram) and even cleaned my car.You really can’t beat that. Joseph and Capitol Premier Nissan 💯 restored my faith in Nissan CUSTOMER SERVICE. Keep doing whatever it is you’re doing, my dudes.

Best place to take your car for service.My service advisor MR DOCTOR is very knowledgeable and very caring.I recommend this dealership for servicing your car.

Awesome service and very helpful. They told us exactly what was wrong with our Nissan Altima and how to fix it. The pricing is very reasonable. Highly recommend.

They’re always awesome when especially Dominic he’s so helpful and understanding will always go back

GREAT SERVICE! Randall is a very sweet and professional mechanic! Easy check up and explained it all thoroughly!

I waited 4 hours for an oil change with very little communication. I had to keep asking what the status was. My concerns about my car were not addressed and I was only told of other service that my car needs after the 4 hours when I was asking where my car was and they said it was in being cleaned. I care a lot more about getting my car issues fixed than having my car washed. The car wash gimmick is not satisfactory in distracting me from the poor service I received. I am extremely dissatisfied with the service I received. I have been a loyal customer but was definitely made to feel as though my business is not welcome or appreciated.

I had the opportunity to get assisted by the Doc. Let me just say I came in really upset because I had my purse stolen and had to get my car towed to your dealership for a new key. He turned around my whole experience with my interaction with him. He made things easy. And even gave me a free oil change! Thank you Doc! You turned my whole day around. I live in Gilroy but I will definitely be going back just for him! Thank you again for an amazing experience.

I waited 4 hours for an oil change with very little communication. I had to keep asking what the status was. My concerns about my car were not addressed and I was only told of other service that my car needs after the 4 hours when I was asking where my car was and they said it was in being cleaned. I care a lot more about getting my car issues fixed been having my car washed. The car wash gimmick is not satisfactory in distracting me from the poor service I received. I am extremely dissatisfied with the service I received. I have been a loyal customer but was definitely made to feel as though my business is not welcome or appreciated.

When fixing my squeaky brakes, they noticed that oil was leaking under my car. The reason was that whoever did my oil change last, Dublin Nissan Service, did not tighten a bolt enough so the bolt was loose. It was a good thing that they noticed because apparently, if the bolt came off, then all my engine oil would have leaked out, which would damage my engine terribly. In all, my brakes stopped squeaking and they did a proper oil change for me. Thanks Johnny Nguyen!

All went Great, Johnny was Super Professional, I really appreciate how well everything went

Loved the service! Definitely going back for my Nissan needs.My under carriage gravel guard came off and I just needed it put back on with new pins.They were fast and easy with getting an appointment and processing me. After paying for the new pins (under $20!) they hooked it up with a courtesy car wash and vacuum!Thanks Jonny N., for taking care of me, and making the process easy and enjoyable!

Everyone is nice and very professional. They are quick and efficient. Service here is very pricey, but other than that, customer service is great!

I am glad to be a satisfied customer. Thank you Randall for always will to assist.

Very helpful and transparent about the services. I am satisfied with the work they completed. They are consistently reliable and respectful of customers’ time.

Outstanding service I Joseph everything I was promised was done above and beyond as usual I will always keep using premier Nissan

Service rep I think his name was Johnny promised us the car on Friday and then never kept us up to date. I had to call and chase for my car the following Wednesday and he seemed irritated and didn’t even hear me out fully. Instead of being apologetic for not getting back to a customer almost a week later!Does doesn’t represent the company well. I will think twice before giving them my service in the future.

Everything went perfect. My advisor was awesome. I took it in for a recall and he gave me a free oil change.

I went in thinking I needed something small, but the job done was outstanding. They went beyond our expectations and did a thorough job and found a bunch of little things my car needs. Things I didnt know I needed. Well Done.

Very helpful Domnick came thru when I needed to get my oil changed and I didnt have an appointment. I really appreciate how quick I was able to get in and get out and how friendly the service team is every time I come in. Thank You!!

I was very pleased with the attention and work done. No high pressure to do other work, and given options to consider in the future. Thanks Premier Nissan!

Incredibly amazing people and team who made this a seamless and efficient experience.

I received excellent Customer Service, for my vehicle repair. I appreciate the superb support from Service Manager Johnny Nyugen, and his team of Premier Nissan in San Jose.Thanks again, for all your help.Sincerely, Rhoda D., Customer

Randall at Nissan was awesome!!! Hes a 5 star!!! He always goes out of his way to accommodate me and explains everything to me, also On what they are going to do. I have brought all my cars to get serviced at Premier Nissan of San Jose. They have a great team of service advisors and technicians. I Highly recommend Randall of Nissan

Premier Nissan has been such a great dealership for me, from the day I walked in to months later for an oil change. Mai Mai was such a great rep, the conversations and the smooth flow of paperwork for my car. I thank you all for your kindness and keep up the great work. Thank you Mai Mai, you made it possible. Thank you Johnny Nguyen!Premier Nissan! Thank you!

The first time we went to your establishment we met with Randall Kennedy, he is very sincere, sweet, provided great customer service. When we were there on Wednesday Randall had a family emergency overall the service was excellent the only thing that I am going to complain about is that the Courtedy shuttle was not there we waited an hour and 45 minutes and it still wasnt there so we ended up getting a ride from a friend but other than that customer service, the car service everything was excellent

If you are looking for Excellent Customer service, knowledgeable personnel who are interested in taking care of you and are very good at listening. The best experience I have ever had at a Car Dealership which is saying a lot for me. Thomas Robert was my selling agent. Juan helped us with the paper work and Andreas Eichinger answered my questions about the warranty and additional wrap coverage. All demonstrated the same excellent customer service.Previously my best experience was at Tesla but through no fault of Tesla I had to wait 2 hours for my car to be delivered so now Premier Nissan of San Jose is my # 1 Experience. Highly recommended.

Dominic at Nissan was awesome!!! He always goes out of his way to accommodate me and explains everything to me also what they are going to do. I have brought all my cars to get serviced at Premier Nissan of San Jose. They have a great team of service advisors and technicians.

Carlos and the other gentleman that helped me were awesome, informative, and extremely patient with me all day while I made up my mind. They made sure that I drove off in the vehicle I was happy with. This is the first Nissan I have ever owned and Ill definitely be returning in the future.

Extremely satisfied with customer service. Thank you Dominic

Johnny nguyen is awesome find ways to get my car done same day..i definitely recommend to everyone!

Erics are great! They are friendly and helpful. Also, they give me great price and service. Also, Hwang is great!

As always Randall at Nissan was awesome!!! Hes a 5 star plus!!! He always goes out of his way to accommodate me and explains everything to me and to what they are going to do regarding servicing my truck, and when I pick up my truck he goes over in detail what they did and when my next service should be. I Highly recommend Randall of Nissan.David😊👍

And the sun is a great dealer I like everything in the service he’s nice in the car I like to

Was greeted very pleasantly, technician was very respectful and efficient. The waiting area was clean and enjoyed the coffee. Overall it was a great service.

Joseph has been the guy thats been assisting me since last year and hes done a very good job

I didnt buy a car here, but as a Nissan owner I came for a quick charge. The first person I met told me that she will be back with the info about the quick charge station that I could use those slow charge meanwhile. She never came back. I asked another employee and he guide me but could give me info about Ez-Charge so I had to call EvGo who helped me a little bit more as well as giving me a courtesy charge. I would have appreciated more guidance from Nissan.Edit : 1 year later. I did my service since I reached 30k miles. Cost 170$ for rotation tired and changing the brake fluid. It took them 4hours plus 30minutes for them to wash the car, which is way off the initial estimate of 2 hours. Cost looks also way out of range for such a simple task. I asked about the free complimentary check up that is mentioned in the Nissan Leaf manual and they didnt know what I was talking about.Finally, forget about free charge. There is about two places and they park cars there, it is inaccessible.

My vehicle needed a bit of a rehaul and Doc was informative and his guidance helped to take the right calls.

Just had my SUV oil change again. Always the best customer service with my Advisor Tommy Nguyen! Thanks!