Melissa was EXCEPTIONAL. Super friendly, very professional, and honest. She helped me find everything I needed faster than any other phone store I’ve been in.

Melissa was great at the square one mall in Saugus. Professional and knowledgeable in the upgrade for my phone. She was super in explaining the new plan cost too.AT&T does need more staff to serve its customers. No one should wait greater than 30 minutes for help

I’ll leave the 5star review for Heally!! Really great connection! From start to end she made my purchasing experience wonderful!!!!

Amazing job at this location!! Melissa needs a raise she was very helpful and went above and beyond making sure my phone information transferred over to my new phone.

Great experience in this location, David helped me out on Monday saved me some money on my new plan and helped me recover my apps.

The employees here are great!!! Super helpful l, I worked with Melissa she was very pleasant.

Great service from Britney and Charles they really went above and beyond to get my work discount I will definitely refer my colleagues to this location.

Very nice to see that customer service is still priority especially with these large phone companies. I recently switched from T-mobile they were horrible. David was very patient as technology is something I struggle with.

I went into the store and was helped right away. I got 2 new iPhones setup and ready to go and love it. Thank you!

Went up there for a phone case, turnd out to be a good call customer service .. I was able to upgrade my phone with a better quote on my plan and phone bill... hardly recommended..... reps are very helpful..

David was very helpful and informative. The location down the street was not very helpful and sent me to the mall for assistance.

Very friendly location, I worked with Melissa and Heally they were super helpful!!! Thank you ladies!!

Britney I believe her name greeted me, she was very pleasant and patient. I had to switch my Android to iPhone for work and needed my contacts and pictures.

Jake has excellent customer service, very professional and informative. Great attitude!

Britny was amazing! Great job

Came here to correct an issue with my account, and Heally (pronounced HEY-lee) did an exceptional job in handling it with ease! I applaud her for her patience and attentiveness, especially with me given that I have a knack for being hard-nosed. Heally was professional throughout and even went the extra mile to call customer service for me, alleviating me of the daunting task. Overall, I had a positive experience at this AT&T location, due largely in part because of Heally!*On a side note, be aware that this location is significantly understaffed and long wait times may persist. Management should do a better job of addressing these problems.

I stopped in yesterday and was assisted by Charles, he was very helpful and efficient. I bought some phones down the road at the AT&T store and they really messed up my account. Charles was able to get it squared away and saved me some money on accessories.

I came in to get a new phone and a watch and I left beyond satisfied with Heally helping transferring everything over to the new devices.

Heally and Melissa were both a great help in helping my grandmother get a new line being new to the city.

Sabrina helped me the other day and was really kind. I enjoyed her professionalism and humor. Great job and thanks for the service.

Melissa was the best rep ever! Three hours but she managed to get all my information from my old and broken phone to a new one. Thanks you she deserves a raise.

Melissa was huge help yesterday, I originally went to Bjs to get switched over and they provided me with phones I did not want. Melissa was able to correct my account and get me setup as I desired.

Brandi was a huge help yesterday, I came into location and she was able to help me recover all my data from my broken phone. They also setup my watch. I work in healthcare and I will definitely be referring my colleagues to this location.

They were super clean and followed proper protocol!! David was amazing he really went into details and made it so easy for us to add my son on my plan!!!He worked after hours didn’t rush took his time!!Love At&t !!

David is amazing! Knowledgeable and patient. I enjoyed working with him very much.

Melissa was great, she setup my 2 tablets and saved me money on my plan.

Mellisa, Charles, David, Brandy and James are really hardworking and answered all my questions appropriately. They are an asset to your store as well as Company! Never get rid of them in anyway. They all are Awesome! AT&T Team Saugus Rocks!!🤗🤗

Melissa was great. she helped me set it up and got me with good accessories and good deals!

Melissa was amazing! She took her time and helped me get set up with my new phone. She was very patient and explained everything to me. She is a keeper! I hope a raise will come her way! Thank you Melissa!!

Had a great experience in this store on Saturday. I worked with David he helped activate my 5 lines and switch over to AT&T.

Sabrina was great, she helped get a new phone and Applewatch. She even helped me transfer data from my old phone to my new phone.

Very good service. Wifi to transfer information was a little bit slow but overall good. My thanks to David

Brandi and Melissa were great, helped me with my account setup and discount.

Very attentive. David helped me out to understand the basic functions of my new iPhone.

Melissa was one of the best reps I’ve ever encountered, she’s small but she knows a lot and helped me with everything!

I worked with David and Melissa last night, they were very helpful with transferring my phone number and activating my tablet.

Came in the other day for an upgrade. The whole process was a breeze thanks to Sabrina. Very friendly and professional. She even helped me pick out accessories for my new device !

Amazing great help great jobs could not be happier with all the sales associates the manager especially was amazing thanks a lot for hooking me up guys definitely recommend it if you want to get hooked upCharles & Brandy, great ppl pleasure meeting them

Great service. Manager is great help

Great job, very prompt and efficient service.

Best store ever! helped me with all my problems.

My 1st phone line. Thank you David for all your help really appreciate all the help and working with us since this was our 1st time thank you.

Melissa was a great rep to work with. She was friendly, helpful, answered all of my questions, and didn’t make me feel rushed. I’m definitely going to her every time.

Good service from the rep who helped me. Her name is Melissa she should get a raise.

The rep David helped me out with everything. Lowered my plan and made my life a lot easier specially during those times! He should totally get a raise.

Great experience with Scott today (:My boyfriend Cody went in today to upgrade his phone to a Galaxy Note 10 Plus. Scott was very patient and helpful while my boyfriends old phone was bugging out while transferring files to his new phone. He was super friendly and conversational while everything was going on!

Got in and out quickly- she helped me get my bill paid and found the item I was looking for. 5 stars!!😀

Never been to this store, just stay away from the Natick Mall store.

Always good service and questions answered plus problems solved. Haven’t been in a while and hope to inquire for upgrade soon. Looking forward to same good service when I return

Came in right before closing (I was running late, I apologize) but I was helped by Sabrina who was really kind and friendly the entire time.

Thank you David for all your help and answering all my questions!!😌

I come here 1x a month to pay my bill and the customer service is just horrible, I wait at the front door every time for 25-45 minutes before Im spoken to, the people who work here have 0 customer service and to top it off the at&t cellular service is horrible as well . The pay your bill machine has been out of service for months, they really need to get it together

Best AT&T in the US, I travel a lot and this has been the best experience in my life. They fixed everything and helped me with all my problems 10 stars

Amazing got everything I wanted.

Zero stars would be better....customer service is non existent. Instead of encouraging me to upgrade my phone the sales rep treated me as if I was bothering him. He handed me his iPad to read instead of answering my questions.

Very clean and take Covid very seriously. Cleaning the tables before customer comes in. Safest store ever

I been in other AT&T stores, for my experience this is the best I would recommend 👌 😌 to my family and friends

My issue wasn’t not resolved in store nor online. I have been trying to get a Sim Card for my IPad. The store clerks were very unprofessional. I really want to switch providers at this point.

Melissa was great!!!

Customer service at the retail store at 1201 Broadway Saugus Massachusetts was a five-star experience thank you guys

My phone died on the plane trip out there. They got to me as soon as possible, Matt walked me though all the possible issues, and sold me a decently priced replacement phone when it was discovered my cheaply made third-party android had failed (kind of expected it, but hoping not on vacation). Would recommend in a pinch.

Service is not what it used to be for a corporate store . Always trying to push home security and TV.

Worst customer service i ever received. incompetent, rude and slow. wasted 4 hours there on saturday october 27th, lost my account because the employee made a mistake and left without any solution to my problem. i HIGHLY recommend to use any other at&t because it cant be any worse than that one.

The two gentleman, one being a store manager at the Saugus mall location were excellent and were able to resolve the issue that a phone representative a couple days before could not do.

Absolute worst customer experience of my life. I was having an issue with my phone 3 days past the return window. I was in the store and on the phone with AT&T customer service. The manager at the Square One store was telling me he couldnt help me with an exchange, the guy on the phone said he could override it if he wanted to... so I asked the manager the guy on the phone is saying you can override it if you want to. so you cant help? or you dont want to? to which he replied (with a shrug) dont want to. His name is Sun for those of you who would like to avoid him. The salesman there who I heard tell multiple incorrect things to customers while i was there is named Winston. Dont deal with him either.

Very bad service.. the guy who was helping us Lionel.. was not very helpful. Kept saying call customer service Everytime and in the end went inside for 20 mins to escape us. We finally had to walk out.. and the other representatives u the store also did not help. Wont recommend to anyone.

The staff was helpful while taking care of multiple customers. Decent.

Worst customer service i’ve ever received from at&t. I’ve been using this service for more than 10 years, and I always had the good experience when I walk into the store. But, this location is just worst. They don’t know what they’re doing. They told me that they could not solve the problem whereas, the cambridge side galleria could fix it in just few minutes.

Reps dont greet you when you walk in. not even to let you know how long to wait. I ordered a phone online, apparently you have to wait like everyone else. its not even busy time and these people are struggling.

I just love Amanda in the Route 1 store.She is an asset to your company.

Employees always lie2/14/2019The guy forgot to activate my sim card, new phone, cant use it.July 2018Everytime I go to this store to upgrade/ change out my phone the employees always tell me a different story. Whether it is about an insurance plan or upgrade they send me on a wild goose chase to the apple store, to call at&t, or to call the insurance company that At&t uses.Today the employee send me out of the store to handle the insurance claim online. The information he gave me was incorrect and now I have to go back to an at&t store to try to upgrade my phone yet again. The employees at this and many other at&t store must be trained to give misinformation and make working with them a nightmare.

Very poor customer serviceThe staff at THIS location werent helpful at ALL. My friend was notified her iphone had arrived at the Square One mall Saugus Ma location. We arrived and the mre were 2 staff members on dutyThe 1st employee was getting yelled at by a customer who was dissatisfied and demanding a supervisor which there was NOT one on duty. The 2nd employee, that assisted us was useless and behaved as we were an inconvenience to him for simply being there. He could NOT locate the iphone that my friend had prepaid for. He would NOT search for it in hjs system even though we had ALL the information plus valid identification to provide himHe would NOT assist us with providing us with the other store locations number. (which was practically across the street on Rt1 north) He wouldnt even call that location for us to see if my friends iphone had arrived at THEIR sister store. He wouldnt or just simply didnt know his OWN stores address so we could double check we were at the correct location based off of the email my friend received saying her iphone had arrived. Nor did he kno or attempt to find out his own stores phone number so we could call in advance the next day to make sure the phone was there and didnt make another 45 minute drive back down there AGAIN for nothing. It takes a lot for ME to give a nad review(s) being I am in customer service MYSELF!I do NOT recommend THIS store location at ALL. If my experience changes I will gladly update my review, but as for NOW do yourself a favor, save yourself the headache and find another location!!!I went to this store on Sunday 07/08/18 some time between the hours of 6:30pm and 8pmI ONLY gave this location 1 star bc I had toThis site wouldnt let me rate THIS review as negative -10.Good luck if you absolutely need to use this location. Keep in mind there is another location across Rt1 5 minutes from Sq. 1 mall Saugus Ma

Ive had my worst customer service experience ever at this store. I was lied to (not misled, lied to!) and when I came back to ask questions and demand a resolution to the issues that Hector (the agent who lied) created, I actually saw him run into the back door when he saw me, I then asked the manager if Hector was there because I was there to speak with him (I had called all week checking into confirm which days he would be there so I could meet with him), and the manager said he was there adn asked me to wait. Five minutes later the manager comes back adn tells me Hector is gone for the night. Even though Hector knew I was coming and looked me in the eye and walked through the back door when he saw me. Extremely disappointing. Ive never beens o disrespected as a consumer before. Anyhow, Ive lived with the consequences of falling for this Sales persons lies in getting me into a contract that was supposed to make my phone bill cheaper, but actually has made it more expensive and on top of all fluctuates --its never been the same again. All I had asked was that I go back to my previous plan because the plan that Hector got me into was nothing like what he promised. BTW, he took notes during our first meeting but those notes that they usually keep disappeared when I asked them to bring them out because I knew that he had the numbers he showed me on those notes --numbers that proved my bill would be cheaper than what i was paying back then!!! Awful experience. No regard for the customer. This is just the tip of what happened. It took me 5 months to actuall give up on trying to have them do right by me.

Agreed with the reviews below.I walked in at 745pm and spoke with the manager who entered my name as #2 on the walk in board. There were 2 employees with people and the manager was standing behind the counter playing with his cell phone.40 minutes later the 2 people in front of me were still talking with their customers trying to upsell the sales and the manager was sitting on one of the couches on his iPad.I am calling AT&T tomorrow.BTW both couples in front of me were Hispanic as were all the employees and all communication was in SpanishI am not Hispanic.I walked out after 45 minutes and the manager did not ONCE offer to help me.

Needed to upgrade and had questions. stopped by the store 6 times I felt like no one is in the store and I just entered an human less store. 2 employee bussy with 2 customers and each time I come back in I waited 5 to 10 minutes no respond from any one. I think I could of taking thing and walking out no one would notice.How Atnt hire people that are clueless about customers service and keep them?

You asked one you received same different its not professional

Every time I come here no one greets me & if they do they don’t ask what I’m coming in for, I can sit here for an hour and no will help me, EVEN if they don’t have customers they won’t even approach me to ask if I needed help and it’s every time I come here.

Ive been with AT&T for at least 15 years I only go in there to pay my bill they are overpriced with this service and they have on a good day four different phones to choose from

What horrible service three people working NOT single customer in store and when I walked they had no idea I was there, and it was like I was bothering him when I asked about getting upgrades

Been doing business with them over 20years

Best place

One employee working. Wasnt helpful. Left we without completing what I needed

Cant handle basic customer service.

Very helpful staff

Best

Nice store!

This place is depressing

Friendly staff.

The Sales person was excellent!!!!!!!

Not a fan

Nine

I really like AT&T, especially the one at Square One Mall. Melissa has made me understand my business plan and my phone with no problems, she made me feel desired and I was ready for everything I needed Thank you Melissa

Quite a few Spanish speaking people fixed all the problems I had.

Excellent service..there you can find everything you are looking for in terms of cell phones

Very good. I always use your services.

The worst customer service you can see !!! He arrives at the store and it is as if nobody arrived !! 👎