If your looking for a car/truck highly highly recommend Jonathan! Hands down the Best car experience I’ve ever had! This was my first time buying on my own and he made it so easy and comfortable! Went out of his way to make sure I was taking care of and got me in the truck I wanted! Definitely will be doing business with him in the future!

Great place to get your next Truck or car!. Chapman made the process easy and streamlined and gave a great deal for a very busy person like myself.I greatly recommend them. Even if you have to drive 50-60 miles to get there it’s worth the trip!

The Chapman Auto Team make it convenient to get your car serviced! Not only was it easy to set up a same week appointment to have my Jeep looked at, the team quickly found the issue and ordered the new parts immediately. I felt they were respectful of my time as they easily set me up with a nice rental car at no cost to me! The team is open and honest about what the car is needing and the options we have. I worked with Dan B. and truly felt he had my best interests in mind and that he was working for me as a customer! I’ve worked with him in the past and trust him to get the job done quickly and efficiently. Dan is the man! Would definitely recommend Chapman Auto. I drive more than 30 minutes just to come to the best!

I would not recommend this service department to anyone! I took my jeep in for a recurring issue with my ignition and my key. They also diagnosed some engine ticking and I spent $2200 to have them correct that. In that cost was an $80 charge to replace my windshield washer fluid parts which were working fine. Upon picking up my jeep, there was an electronic issue that I didn’t have before their work on my ignition. I took it back it, but they claimed this was not their fault and simply a coincidence that it began after leaving their shop. I asked them to cover the simple and cheap repair of this issue, but they refused. So, now I have paid for services I never needed and they refuse to correct an issue that began at their shop. I won’t be back.

The entire group was amazing. I would recommend them to everyone. The stock they have is unbelievable right now. You want it they got it.I LOVE MY NEW VAN and the amazing deal I got!!!

My first call to Greg in parts was very well received. Greg listened to my concerns and why I needed immediate attention. Greg personally walked over to Ruth and assured me I was in good hands. Ruth listened just as well and made an appointment for me for the very next morning. I was there on time for my appointment at 9 am and was out the door on time in just a few hours. Problem solved and I couldnt be happier. The attention to detail and the true understanding of what needed to be done was nothing short of professional. I cant thank this team enough. Outstanding service all around. Highly recommended ! A shout out to Chris at Desert Rat on Bell for providing me with the number and location of Chapman and introducing me to the team. Thank you!

I really appreciate when someone says they’ll call you back… and they do.These people have knocked themselves out answering questions about work I want to have done on my new Dodge Ram 2020 1500 Laramie with the 5.7L Hemi 4x4. They’ve not been pushy, took my order as I wanted for equipment, made suggestions when I asked — but didn’t try to up-sell.Very nice, professional, and responsive, sales and service staff.Well done.

From order creation with Renate Steinbach, to delivery schedule checking, to sale completion and financing, the process was completely professional,honest, and friendly. Renate turned over the delivery checklist and final test drive to Brittany, who also provided professional and knowledgeable service. This was a great experience, and now I get o enjoy a great Ram BigHorn.Thank You!

This is the most incompetent service center I have ever dealt with, took my truck in for warranty work, they had my truck for nearly two weeks never fixed the original problem. Hard to get a hold of a real person when calling and asking about progress, parts are always a day away. When they finally got the parts it wasn’t the problem. Turns out to be the electronic brake module which is back order for 6 months but they have absolutely no problem telling you tough $hit when it’s its obviously a safety issue with the brakes. Zero integrity, zero customer service and the service manager doesn’t know a thing about how vehicles work or why vehicles should have fully functioning brake systems or how that could be dangerous for my young family including a new born and 7yo. I have never dealt with such horrible service, if you’re looking for a dealer service center steer very clear of this place!

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Ruth was extremely patient and helpful throughout the time my car was being serviced. Even if she wasn’t able to answer the call right away she would call you back as soon as possible. 10/10 service and would recommend!

3 hours for an oil change.I had an appointment.Was I given a status at 1 hours, or 2 hours? NOWere all of my issues addressed? NOWere they all documented? NOAwful experience and it wasnt the first time.

I am a fairly new customer and I love the service team. From the person setting up the appointment to the service advisor. My car was in and out while I waited and prices are very fair. A much better experience than I had at the other dodge dealership.

Probably the best service I’ve had at any car dealership. The service department is well organized, the service advisors are knowledgeable about the vehicles, and they have Lyft as an option if you don’t want to wait for your vehicle. Ruth, my service advisor, was personable, kind, and was able to get everything I needed to be fixed taken care of and the parts ordered without a hassle.

The dealership are clean and sanitized. From what I could tell there was a regular routine for cleaning the bathrooms and keeping the place safe. My salesman, Michael Brill, was awesome. James in financing was wonderful to work with.Very pleased with our new (used) Ram 2500.Brought it home today. 🙂

Dan was very helpful with my repair and transportation needs.

When I arrived the first time I had an appointment the guy I was working with was not on it so I left and rescheduled when I went back for the reschedule I worked with Chris Bradford who has awesome customer service. He was friendly, polite and respectful. He greeted me, I told him what I wanted him to check and he would get on it. I told him what I might need and he was honest about what my vehicle needed. I appreciate all his help with my vehicle and with the ride share. I was very satisfied as to the service I got from Mr. Bradford. Thank you so much.

Never coming back to this location. Would not recommend at all!! Came here twice to do an oil change, and the first time thought they had made a simple mistake by leaving something loose underneath the car. Had a big piece of the oil panel fall off while driving. Second time, went back for another oil change.. drove my car the next day now its overheating. Car was perfectly fine before we took it in for an oil change. They are careless, and sloppy!

Got my key programs quicker than expected. Thanks Chad. He evens going to check on recall stuff & get my truck updated. Fabulous

I recently purchased a used 2017 Lexus ES 350 from here. Peter is my salesman, he is very friendly, professional and not pushy at all. Peter earns a 5 star. However, the service department only earns a 3 star. First, they kept postponing the rim rash repair they promised. Secondly, when they finally had the chance to take care of it, they did it the cheap way. They basically just sanded the damaged area and repaint it without filler. The rims do look a little better from a distance, but if you want high quality repair, go somewhere else.

There are not enough words in the world to describe the level of professionalism and customer service that my Service Advisor has shown me. Christopher Bradford greeted me when I came in for an oil change for one of my Rams and I informed him of other problems I had, he referred me to an advisor on the main line for those repairs. Yet he still was in contact with me about those repairs even though it went to another advisor. I am the Vice President for American Ram Club Arizona and we will be recommending members to come see Chris whenever they need work and come in to see him! Thanks again Chris!

Paul in the fleet department is FANTASTIC. 3rd vehicle in as many months and he just makes it so much better of an experience than anywhere else I have been.

This establishment is way more courteous and conversation friendly, even with a lot of people they still took care of me in a swift manner compared to the Tempe or the Bill Luke location. If you need something done go here, plus a 15 mile lyft if your service takes longer than expected.

I’ve now brought my Challenger in for an oil change and service appointment and I have never experienced customer service on this level. Chris and Ruth are excellent.

As a first-time car buyer, I was so relieved with the amazing service. Ashlee was friendly and easy to work with. I didnt feel pressured to buy something I didnt want and walked away with a Wrangler that I love! Nick was also a pleasure to work with, super friendly and straight forward during the financing process. I would highly recommend this dealer.

Horrible service experience. WOULD NOT RECOMMEND.I took my car in to get the AWD system checked and radiator replaced. When I got the car back the AC was making a weird noise so I took it back in. I was told the AC motor needs to be replaced even though it wasnt an issue and making any noise before I brought it in. They did not take any responsibility for messing up my car and insisted they were not at fault. Do yourself a favor and save your time, money and frustration. Go to a different dealership.

Beautiful dealership & great people.

Danny Hoggatt in the service department explained what was being done while I waited and communicated with text. I never had to ask or go look for him. Great job!

I walk in and was treated with respect. They have great prices and great vehicles. I have been working with Bryley and Elizabeth both have been amazing!!!

Im a little late on my review, but thats because I been enjoy my new challenger.I had a great experience purchasing my new car here a Chapman Dodge. The process was quick and easy. Great people and nice atmosphere. I want to s/o Darryl Pugh! Darryl was very helpful and made my car buying experience one to remember. I was shown the service area and its very nice and clean. I definitely recommend stopping in if you are interested in a new vehicle. Thanks again to everyone at Chapman Dodge!

I scheduled a 9am oil change and tire rotation appointment. Was told on the phone it would take 1 1/2 hours. Once I got there on time and checked in, my service advisor told me it would take 2 hours. I was planning to wait at the dealership while it was serviced and even though it was a bit longer than originally was told to me, I did choose to wait.I ended up waiting 3 hours total for an oil change and a tire rotation.Once it was finished, my service advisor made a comment something to the effect of Did you get pretty bored waiting back there. There was zero apology for the long wait or thank you for being patient with us.Once I got in my car it smelled like oil, there were no protective coverings on the floor mats, and it did not get run through the car wash.

Great Service and Price. Wanted to share a few items. I went to Chapman Ram (Scottsdale, AZ) and was Very Happy with a RAM 2500 Laramie Mega Cab that I ordered and purchased. Price was good, service and follow-up was great and consistent. Again, Chapman Ram was very good to me and thanks to Renate, Tyler F, and Lui.Side note; Chapman Ram was the second dealership I went to after the first Ram dealership in my town of Gilbert provided what I felt was poor customer service and rather pushy tactics (would not recommend).

My husband and I always go to Chapman Dodge Jeep Ram in Scottsdale for service of our 2 Jeep Wranglers. Unfortunately this time around, Chapman couldnt make us the right deal on our new vehicles and/or they did not have what we wanted, and had to purchase our Jeeps elsewhere, we ALWAYS take our Jeep Wranglers to Chapman because they are honest, friendly, professional and always show that they care about us, the customer. No other Dealership that we have gone to goes out of their way like Chapman. If you want the best service for your vehicle, Chapman in Scottsdale is the ONLY PLACE to go. From their service advisors to their techs, no better out there. Thank you all in the service department at Chapman for your dedication to making our service experience the best there is!

Dan took great care to explain issues with my vehicle and provided recommendations. Vehicle had several issues but once decision was made repairs were made quickly. I didnt expect to get my vehicle back the same day.

Everyone was very professional and replied to our email inquiries quickly. We were able to do everything online and only had to come in to test drive and sign. Super easy process! We love our Jeep too!

Wasted 3 hours of my day and lied about the financial company that I wanted to use!!! Then I still was going to buy the car and right before signing the contract their service manager comes over and says there is a recall on the vehicle which is brand new... So I bought my car at Tempe Dodge and had a wonderful experience!!! Tempe Dodge was friendly, professional and financed me through the company I wanted in the 1st place!!!

By far the best experience I’ve had car shopping. Rasheem is very chill and Lui was quick and honest with processing and reviewing the finance paperwork!

Went to buy a used truck and we agreed on a price Mike, The Sales Manager, and my father signed the agreement. We put $500 as a guarantee we were going to pick up the vehicle. Then they told us they needed to check the vehicle, OK, it should be ready in 2 or 3 days. Then they said the finance company wanted the vehicle to have a warranty. Vehicle is 20 years old but this warranty from Chapman Dodge. I already have Car Shield for my vehicles which is better than the warranty they tried to sell me for $2000. We told them NO We Have a DEAL they said OK the truck is being checked now to give them 2 or 3 days, OK.Now they said the truck has something major to repair and they cant sell it so they were going to return my $500.I call them asking for the truck as a new interested buyer and another sales man said Let me check to see if its still available? He gets back to me in a couple of minutes and said Yes its available I could schedule a test drive and see the truck. They Didnt like the amount they agreed on and signed after the Deal was Done. They only want to Rip People Off Cant Trust A Dealership Like Chapman Dodge Because They CANT KEEP A DEAL!!!

Ive only worked with the service department, but Dan Boardman has made an amazing impression on my family.

Went in after getting promotional mail that had a great offer on service and was disappointed that I drove all the way up to Scottsdale only to have someone tell me, verbatim, I can see why you would think this is such a great deal, but if you read the fine print... if a business has to be misleading just to get you in the door, imagine the sleaze youll be dealing with as a customer. The only good thing to come from this is the knowledge that I wasted my time to find this out so you wont have to.

The best dealer experience Ive ever had. Andy was a no pressure salesman and did exactly what I aksed. Mike the sales manager was helpful and had good suggestions and was honest.

The absolute worst service ever imagined. Took my Dodge Ram in for service. Paid $170 for service. My truck sat for an entire week 7 days I called 12 times within that week, nobody could return a phone call much less give me answers when I did call. Incredibly horrible services. Never nothing but issues there, every time.

Great experience buying our new Rubicon 4xe!!! From Chris Montez to Renate, everything came on time, they gave us a great deal and really bent over backwards for us. We will definitely be back to get our next jeep 🚙 from them!

One of the easiest and hassle free car buying i have had. I took my 73 year old friend there he doesnt get around well they took the time to come out to the car and did all the paperwork there made it easier for him couldnt thanked them enough for that little extra Cris was great told him what he wanted and thats what he showed him with no run around or just let me show you this one very friendly and Honest would recommend going there first and last

My husband and I had a wonderful experience with our Sales rep Brandon and our Financial rep. I highly recommend them for your next vehicle purchase.

Maybe it was a good thing I didnt accept the job opportunity... sad to say. However, some opportunities dont knock but once & I wont ever try to reach out again.

This place is AMAZING!! I called 3 other dealerships in my area to help me with a recall issue and they wouldnt give me the time of day but this dealership did! The man in the service department that helped me, his name was Danny, took the time to actually see if my car did have that recall and scheduled me an appointment right away! Everyone that we spoke with in the service department was so kind and helpful! Thank you for everything!

Saw their red 2017 54k miles F350 online for 69k. Called and spoke to Fidel who assured me it is 72k before the 7k in fees. Clearly they manipulate the numbers on the fly.Saw another 2017 F350 with a higher quality trim for 56k and 4K more miles.Shop elsewhere before you go to these guys. They use the old bait and switch.Dishonesty lost them this sale.And do your research. All the fees they are trying to impose on you with even a used vehicle are all nicole and dime fees.Invest your money in an honest dealership.Don’t trust Fidel at this dealer ship who is in direct reflection of management and theway they do business...... BAD

I took my car in for regular service and got the oil and break fluid replaced back on March 14th. I took my car to another dealership today for a parts recall and after the inspection was told that the break fluid was in critical need of replacement. The trip odometer since my last service wasnt even past 400 miles. To verify, I took my car to the regular mechanic my family has been going to for years and they also agreed that the break fluid couldnt have been replaced at my last service. I have the work order and receipt showing they charged me for a service that two different mechanics agreed wasnt actually done.

Honestly I will NEVER come back to this dealership again even if they have the vehicle I have been wanting for YEARS. I was left to walk the lot for about 30-40 minutes, even asked to speak with someone and was caught with attitude from the front desk. I asked where the bathroom was and they pretended I wasnt there. I went searching for it and was lucky enough to find it.Still waited for a sales rep to speak to and literally no one was there at all. It was like a ghost town. I felt that I didnt belong there and that no one wanted to help me whatsoever. I finally just got back in the car with my service animal and drove away because of how unwelcoming this business was. I honestly have never felt this way in a long time. And was very saddened to witness that people still judge others or treat other poorly.I hope this doesnt happen to anyone else.

I called and schedule a repair on my 2017 Ram 1500.0 I explained to the advisor it has an exhaust leak from the passenger side exhaust manifold.. She explained to me this is a very common problem with the Hemi. (After doing some online research this is product defect by Ram). I asked her the cost range for the repair and she stated $550.00 (which seemed high). I asked her why if Ram is aware of the issues its not covered under a recall and she stated good question. She advised I call Ram Customer Service and see if they will assist. I made the call and only excuses as my truck was 2000 miles out of the 5/60K coverage. So, I called back set the appointment which I was given the exact time of 12:30pm on 7/26/2021. When I dropped it off I had a male service advisor and told him I needed the truck back by 7/30/2021 and was told that should not be a problem. I called on the 30th no response, I then called and ask to speak with a manager and was transferred to a blind voicemail (no sure who the VM went to). I called again expressed my problem to the person who answered the phone and she told me she will get me a live person to resolve the issue. After holding 10 minutes she came back and stated the manager is ties up but is aware of the issues and will call me right back (no response)? I called again on 8/5/2021 and left another message. On 8/6/2021 I receive a text message with a link to show the needed repair and the cost was $780.00? I called the dealership back on 8/7/2021 a 9am and again nobody was available to take my call? I elected to respond to the text addressing my concerns about the cost and the time to respond. ** The response I received was Hello Sir, I had sent a quote over before? I responded and said this is the first message and you failed to respond to any of my concerns (again never heard back from the dealership). Today 8/10/2021 I sent a message at 7:11am stating please let me know what the status of my truck as its has now been 3 weeks. 7/11/2021 11am still no response so I called again and was put to a blind voicemail again! I called back and asked to speak with the GM and was send to another VM! I left a message and still have not heard back... Chapman Dodge Ram has cost me over $500.00 in rental car charges!! They clearly do not care about the customer and from other reviews it seems this is common!!

Very busy service department but was greeted quickly by Carlos. Nice waiting area and friendly employees. Will definitely be back for my next Gladiator service!

Zero I e department can’t answer a phone call, return a phone call, or en email for that matter. Waited 15 minutes in service line without being approached, waiting another 15 minutes after informing front desk I was there for an appointment. My suggestion is to use another dealership. Also, their pricing on services seems much higher than other valley dealerships. Would not recommend this dealership.

Ive had very good experiences here, was just here today for oil change and a recall issue ony Jeep. The service advisors have always been very nice, all the staff have been incredibly nice. I know its a job, but they do it well and it makes the visit easier.When you pull up your greeted by a very personable staff member who lets youre assigned service adviser know that youre there. Then the service advisor comes out to double check what youre there for. They use plastic to protect your car, its just a very positive experience (aside from the fact that Im taking my car in for servicing ☺️),they make it as positive as possible. The only suggestion I would have for them is they have two TVs and the waiting room, maybe not have both of them be on sports, not everyone wants to watch sports.

Very attentive to customer needs. I came to Chrysler to get work done for my Jeep 2017 wrangler and it has been a great experience. Great customer service everyone is very friendly unlike other Chrysler’s I have visited. Jordan helped me out in services and am very pleased with the service he provided.

Great place. Customer Service and the service is always great.

My experience with Chapman Dodge was very pleasurable and stress free. We came in from out of state because they were the only dealer that had the vehicle we needed with the options we wanted and willing to work with the auto buying service we were using. Daryl was our sales contact. He was friendly, knowledgeable and efficient. We did almost everything over the phone and online on the drive out!He was very respectful of our time and the fact that we were making a 6 hour drive to purchase the car. He was waiting for us when we arrived with our new car parked out front. Everything was ready to go. He immediately began going over all the features of the car with us and setting up the technology stuff. He then turned us over to Nick in finance who was very friendly and personable and fast! We were done signing paperwork in about 45 minutes. Probably would have been faster if we didnt enjoy chatting with Nick so much! These guys went above and beyond to make our experience great! It was totally worth the drive out to Scottsdale. Would do it again for sure. We went through so many shady dealers and sales staff before we found this dealer. They were truly a blessing. I had about given up! It was almost to good to be true. Thanks Chapman Dodge and Daryl and Nick for making our car buying experience great.

Little cluster at service this am. Suggestion would be appointment people should be prioritized. Once with my service writer, he was very efficient and understanding.

Went there to purchase my first Jeep Wrangler. I worked with Michael Hu and Ahmed. Both were wonderful and extremely helpful in helping me pick out my perfect vehicle! The process was very smooth! Michael was extremely knowledgeable and helped me find the right accessories to add onto my car. Would definitely come back!

Awful. Made an appointment to get my oil changed at 7:15 am. Dropped the car off. Called several times throughout the day and no one could give me an update. At 2:45 someone lied to me and said it was up on the blocks getting the oil changed. My husband went to pick it up at 5. Nothing had been done. We were lied to by this entire team of totally incompetent workers. Do not bring your car here!! Took the keys and left and will get the oil changed somewhere where it wont take several days...

Very Rarely do I give 5 stars, this morning was one of those days. After a long drive in from Canada I walked in unbeknownst to Marc at the service counter and introduced myself. I asked him about my Jeep and the tire having a foreign object In the tread. He then directed my to Chad, he grabbed my keys and drove off parking it in the bay. The store is clean very clean, everyone’s extremely friendly especially being Canadian. They couldn’t of taken care of me any better! Awesome job everyone! Marc and Chad are two types of people that make any business successful!Onsite there is charging stations as well! Clean bathrooms l! Coffee and overall great service

I had become increasingly disappointed with the dealership where I usually take my Jeep, and when they told me it would take 3 days just to tell me what was wrong with it, I decided to take it to Chapman. My 2011 Jeep GC badly needed a lot of suspension work and it was going to be a large expense for me. I am thrilled to say that I received phenomenal customer service at every step of the process. My service advisor Eric was a rock star, providing accurate timelines, and consistent updates. He worked with me on some tough decisions, and explained things very thoroughly. The work was nothing short of perfection and the vehicle drives like new! I wish Id brought it in 30k miles ago. Eric and Chapman have restored my faith in dealership service, and I want to express my gratitude to the team, Ill be coming back for years.

Was actually impressed with the service and transparency of this particular Chapman dealership. I had a bad experience with a Tempe Chapman and I have hated the establishment ever since untill I emailed a sales associate Johann Alfaro who set my mind at ease. I was here for about 4 hours and for the first time in my car buying history I left with the excite vehicle I wanted!

Battery was dead, so couldnt test drive the car I wanted, the other sales guy said hed put a deal together and email it. Still waiting!!! 5 days later.....To be perfectly honest, I dont think either of them represented their employer very well. That dealer has issues that maybe senior management might want to look into. That and phoney charge for lifetime item is total BS.

I had been shopping for a Ram 2500 crew cab in billet gray and Chapman had recently received one. I have been shopping and communicating with several other dealerships on other trucks when I walked into the show room, pre approved, to see this truck.My sales person Brittany was fantastic. I’ve purchased many vehicles in my life and do extensive research and homework before I purchase. When I walk into a show room, it’s because I’m ready to buy, know what I want, what a reasonable offer is and what I’m willing pay. It was obvious that Britany immediately picked up on this and dispensed with the BS. We spent a few minutes nailing down the numbers and the rest was wrapping up paperwork. I do most of the work before I walk in so that I don’t have to waste time once I get there and I very much appreciate when this is reciprocated and it was throughout the entire process. Will definitely go back for my next purchase.

Warning! Theyre happy to help you when youre buying a vehicle, but its almost impossible to get a hold of service. Ive never been able to get a call back. Ive literally had to drive down there and stand in front of them to get answers. Horrible experience! When buying a vehicle, look for a service department with good reviews, not this one.

Great service and speedy scheduling and repair.

Very knowledgeable. Extremely friendly. They have excellent customer service!!

Very nice, new facility. We were in and out in a few hours with our new car purchase. Our salesman, Ryan, was awesome. Financing was quick and hassle-free. The lot is huge and has a large number of models and styles, new and used.

I have yet to get my vehicle looked at and fixed. I just dropped it off this morning. Processing was simple enough.They did not have a courtesy vehicle for me after saying they would, but did get me a lift to enterprise. Which will be at the company expense for 24 hrs. If my truck has to stay in longer. The rental cost will then be up to me. Fair enough, i guess

Casual buying experience, no pressure and easy to work with. Wasnt planning on stopping in at Chapman but selection and friendliness made the sale. Would buy again.

I had a great buyer experience at this dealer. Ghaleb was very easy to reach, made sure I was happy with my new Charger Hellcat and the follow up was great. Reneta called and made sure everything was good and the whole experience was fast and easy.

We love a good scam, unfortunately this is the 1st and only one we have fallen for but Im not exactly sure who on the marketing team thought it would be a good idea to trick people into thinking they won $1000 prize when in reality it was a $50 voucher. Yes, our fault for falling for a scam and trusting a car dealership but I cant imagine who thought it would be a good idea to get people through the door under false pretenses and then try to sell them a car? We actually happen to be in the market for a car for my boyfriend (Toyota RAV4) which I saw on the ad but will be taking my business directly to a Toyota dealership or 3rd party seller other than Chapman. Dont love snail mail spam thats a lie tacky and terrible business practice.

Just try by yourself, starting that they take forever to answer a call, and after they answer super nicely the advisers never call you back fir an appointment, I been trying for a call back service and diagnostic service for almosta month and after 7 times that they answer they promise to have an adviser ti call me for service and never do

Wasn’t a bad experience as far as car dealerships go, just couldn’t come to agreement on price. Typical experience where sales guy runs back and forth to sales manager on price. Car was going to auction this week and needed some repairs. We were probably off by not that much, not sure why they would rather take less from the wholesaler. We were ready to buy, oh well. We will keep looking..UPDATEJust wanted to give a quick update on my experience. The general manager (Renate Steinbach) reached out to see what she could do to help. She was beyond awesome, and helped us work out a deal where everyone was happy. My wife picked up the car this afternoon and is thrilled. I am changing my rating to 5 stars as Ms. Steinbach went above and beyond. I wouldn’t hesitate to go back if I needed another car...

Drove in from NM and tore open my skid plate on my Challenger. Was able to stop by in between Mayo appointments to have it fixed. Tim Purvis was fantastic at dealing with my crabby demeanor-would highly recommend, especially if youre a sour customer! Thank you Tim and staff!

Good sales experience and a great detail. I LOVE my Jeep!! But your guys and gals can slow down a bit. I get the sales hustle but stop fast talking like you’re afraid of you stop the person will disappear. :)

Andy Stephens earned these 5 Stars. First of all, he was honest. Hard to find that quality nowadays. He worked hard and kept us informed throughout the buying process. He made the deal work and met all of our needs. Thank you Andy, we will send business to you and Chapman.

Chad and team at the dealership really stepped up as I was headed back to CO and the check engine light came on. Diagnosed, fixed and even managed to beat the supply chain by scoring a hard to get part. Top tier service.

The service department never answers the phone or returns your calls. Then I take my dodge into get fixed and I still have the same warning on my dash that I took my truck in for. 😠😠😡

Excellent dealer at least for the service area they are the best, I went from NV to Arizona to vacation with my family and my dodge grand caravan 20 minutes before arriving started to like jumping in the back or something like that at first I thought it was a flat tire but was not because the next day none of the tires were flat, I was definitely in trouble because I had to go back to NV. I decided to go to this dealer to check what happens and They automatically decided that my tires werent good .They were very professional, the service area was very clean and the service was fast even without an appointment.I have to say thanksss DAN BOARDMAN and the young guy who was working with him that day tuesday 15 about about 10 am, I also I have to say thankss to another guy who came outside with DAN and the young guy and was who detected what was the problem in my van .thanks to all of you guyss!!!!!!!

They have kept my vehicle needs in mind for a number of months and checked in periodically without pressure.

If you want to find an auto service department with exceptional people that take the time to listen to your issues and find great solutions, this is the place. From my initial interaction with Ruth along with meeting the service manager (Mike), this was by far the best experience I have ever encountered at a dealership. You will also enjoy the glass wall from the waiting area where you can see this immaculate service area with real professionals working on your vehicle. Hats off to Mike and his team.

Excellent customer service by Brittany Zuercher and Luí Campos, 5 stars for sure!!! They were both friendly and answered all of our questions and helped us to get the vehicle we wanted. Great experience!!! I would come back again!

Don’t come here if you expect to not be spoken to. Walked around the lot for about an hour with my service animal and had no one come out to speak to me. This wasn’t the first time this has happened to me. I walked inside and no one greeted me, I asked where the restroom was and was given an attitude when responded. I just feel like if I went somewhere else I wouldn’t have had this kind of experience. I sincerely hope no one else has experienced this here.

I bought a 2017 Prius in January. My niece, who works for a different dealership, accompanied me. I had made an appt to see the car so it was sitting in front of the office. We walked around it many times looking it over and took it for a test drive. It had no accident report and seemingly was in great condition. We went and got food while the salesman drew up paperwork to buy. We were gone 20 min. When we got back I signed paperwork...the sales person seemed very nervous at this point but signed anyway.It was dark when we got home. The next morning I noticed a huge dent on the passenger side, with grease and dirt still in it. I contacted Chapmans many times....to no avail. While we went to get food someone ran into it and they knew it. They are dishonest and would recommend anyone looking fora car to seek another dealership!

This is the second car we’ve purchased from Chapman Dodge Scottsdale. The staff there is genuinely nice. The young man who sold us the car has an infectious positive energy which I really appreciated. The finance “sign here here and here and initial here and here...” was super kind too. As a mask wearer during this pandemic, I was also happy that, although Scottsdale lifted the mandate on mask wearing, many of the employees still wore their mask. I witnessed their public area cleaning process and felt very safe. Overall, the experience was amazing and stress-free! Thank you!

I have owned at least 5 Dodge Grand Caravan and this last was purchased at Chapman Dodge about 2 years ago.This was the first time that I used Chapman for my Service requirements and I was really surprised as to both the quality and speed that I received. I believed it took them about 1-1/4 hours from the time start to the finish.Quality of work was right at what I would A+.Thank you

Great buying experience, no pressure at all, quick and easy. Lui and Anthony were beyond helpful and friendly. Would recommend this dealership 👍🏾

Saleswoman was checked out before we even made it back from touring the lot. We were asking for a new vehicle so she couldnt have cared less. Thanks for a waste of my time. Your sales staff is awful if she is a representation of your crew. The service dept is on the other hand great. Dennis is a great tech. Too bad sales was beyond sub par.

Great quick service, I always take both of my cars here for service.

Anthony was great, but the vehicles are higher priced than other dealerships.

Not one to write reviews but this location has the worst customer service I have ever dealt with in my life. First time the general manager blatantly lied to my face explaining i wasn’t able to cancel my Mopar care warranty. I ended up having to contact Mopar care representatives to assist and they easily issued me a refund for care not used. The second time I went in, I went to get my truck serviced and they were literally pulling cars around mine in the service line as I stood outside my truck waiting to be assisted for a good 30 minutes WITH an appointment. Not to mention I was one of the first customers there the minute the store opened. I will never step foot near or recommend this dealer to anyone.

Worked with Jeffrey foster and extremely happy with the treatment. I will recommend this place even though I couldnt make any business at this point

Need a salesman? Dont come here! We waiting on the lot for 20 minutes, then CALLED to request a salesman to come out. I was told theyd send someone out, 15 minutes later...... Nope nobody. We left, and purchased a car else where the same day.

While I haven’t always been a fan of dealers, I have to give props to Ruth in the service department. She helped me through a very difficult and expensive fix when my SRT threw a piston misfire code while backing out of my driveway. The deplorable quality by Mopar’s hydraulic lifters in the SRT that year are another story! In spite of a complete lifter and camshaft fail at 58,000 miles, Ruth showed great empathy, gave me a loaner car, and really worked hard to bring down the price of the repair. The techs who rebuilt my engine were also amazing. Communication was awesome too. I hope you never have to have repair I did. But I do acknowledge the empathy that Ruth and team showed in bringing my favorite car ever back to life!

Jordan, service advisor is the best service advisor there hands down. I’ll keep coming back there because he was so professional, courteous, and friendly! He even walked me out to my truck instead of tossing me the keys and pointing at it from the bay lol. I’ve worked at a dealership and this guy deserves more than $25/hour because if he doesn’t get paid that, I’ll gladly recruit him to a job in the mortgage industry that pays at least that.

Do you know Brent Sharp? He’s the guy who saved us money on our car and called us because he knew we were paying too much. Go see him. You won’t regret it.

Took my truck in for a simple oil, filters change and tire rotation. Service department quickly transferred me to the quick lube arm of their business because they could complete the service much quicker than the two hrs. it would take the service department techs. Seems that gentlemen only takes care of the big ticket items. Never seen that before.Representative was excited about how much money he could save me over the typical dealership. Great! This service at any other dealership takes 1.5 to 2 hrs. to complete and costs approximately 500.00. The service took Chapman five hrs. to complete. Reason, a great deal of time trying to upsell. List was comprised of many items with an approximate cost of 2,000.00. They claimed an issue existed that they could correct for around 200.00. Windshield wiper sprayers needed replaced. Claimed the tubes were all hooked up but when I got it home a checked. Task took about one minute and I found the tubes were not hooked up. Coupled the tubes together and wiper sprayers worked like new.I reviewed the receipt and identified they used non synthetic oil. This decision was the obvious driver in their cost savings plan. Instead, I now need to complete an additional service in half the mileage run. No savings but a huge inconvenience. I will now schedule an appointment at another dealership and pay to have the oil drained and replaced with synthetic.In the end, service took twice the amount of time to complete, cost was aligned with any other dealership, they utilized an oil product that forces me to complete another service in half the time as usual.Best part of my experience, they scheduled a Lyft driver to take me home and bring me back when service was completed. Needless to say, Chapman Ram has been removed from my places to conduct business list. Only recommendation I will provide is the recommendation to go elsewhere for Ram service.Mike Ellis, In appreciate the clarification regarding the blended vs full synthetic oil utilized and the clarification on how you prioritize service dependent on whether the customer remains on site.

I had to take my car into get serviced after hitting the curb. It needed quit a few things repaired to say the least. My service advisor, Dan Boardman, was amazing throughout the entire process. He kept me in the loop, sent me pictures of exactly what was broken, and got my car to me quickly. Especially considering how much had to be replaced. I never felt like I was being taken advantage of, which can be the case when you’re a women at a dealership/ auto body shop. He, as well as all of the other service advisors there, are great. I have taken my car in for oil changes and alignments before, too. Always great service!!