Right in our neighborhood we had an amazing experience buying a new bed. Normally this process can be difficult but with the help of Kevin and the rest of the team we found the right bed for us. We highly recommend Mattress Firm and especially this location. Thanks Kevin!

Seriously didn’t want to go to Mattress Firm because I thought they’d be more expensive than online or at other stores...I was wrong. We got a great mattress with an adjustable base for a great price! Our salesperson, Jessica, was so knowledgeable and helpful...and so very patient! This buying experience was so easy and Jessica made it so stress free and pleasant! Thanks, Jessica!

What a great experience! We needed a new mattress and went to The Mattress Firm. Jessica helped us choose a mattress. She was very knowledgeable and asked questions to determine what kind of sleepers we are. She recommended a few types Of mattressesThat we Tested in the store. WeBought a new mattress and an adjustable base. Can’t wait for a great night of sleep. Thank you Jessica for making it the entire process easy and fun!

Oh so happy with our brand new mattress! Ken gave us excellent service and took the time to explain what we needed to provide the best sleep ever.So sorry we had not realized how we had been compromising our health by “making do” with a mattress and slats that felt like we were sliding down the side of a mountain.Thanks Ken! Your bottle of wine is on its way!

Jessica found me a firm mattress, meeting all the criteria I requested. She is very professional and accommodating, being very courteous and tactful in the process.

I can’t say enough about how great this store is! Jessica is amazing — she helped find the perfect bed frames at a wonderful price that worked for my budget. I would highly recommend shopping at Mattress Firm!

Ken was extremely knowledgeable and helpful. We bought two beds over the phone and set up delivery in about 30 minutes. We are looking forward to sleeping well in our new mattresses next week!! Thank you for the excellent customer service!!

Jessica was amazing! Friendly and extremely knowledgeable. She really listened and took her time to make sure we had the best options to meet our needs. You can tell she cares about her customers and wants them to get a better nights sleep. There was no pressure to buy, but Mattress Firm has a great selection, competitive pricing, timely delivery and excellent service. Theres really no need to go anywhere else! Were extremely satisfied with our experience!

Ken was personable, professional and knowledgeable. He was efficient and quick. We ended up purchasing a better mattress than originally intended because of his knowledge of the Mattress Firm system and warehouse sales. Thank you Ken!

The person (Jessica) who assisted me was exceptional. Very helpful and knowledgeable. She was a great service person.

Jessie at the Carefree store was extremely helpful and friendly. Answered all my questions and got me a great deal on exactly what I needed. Her customer service has been the best Ive encountered since moving out here.

We recently purchased a home and was needing an affordable and comfortable mattress for our guests. Jared was such a great help and worked so fast with making sure that was completed. He was very knowledgeable about all the products as well! Such a nice guy and very easy to work with. Will definitely use him in the future if we need more items for our home.

If I could give this mattress 10 stars, I would! Jared Sennett stuck with me for a week+ through message, answering any question I had. The second I made my decision, he had the best deal in my area and it was delivered to me DAYS earlier than expected!ABSOLUTELY ABOVE AND BEYOND

I just ordered a king mattress at Mattress Firm of Carefree. Jay greeted us and immediately helped us look around the store and online for some choices. He explained the differences in the various mattresses and was careful to only suggest ones that met our criteria. Jay was very efficient, friendly and knowledgeable.I recommend Jay without reservation. He is a valuable employee and an asset to the Mattress Firm company.

Fantastic experience! Jared is the best! He was super responsive through the entire process and helped my fiancé and I purchase a mattress at a great price! 5/5 would recommend

Jared is the go to mattress guy! He knows his stuff and went above and beyond to help someone looking for a good nights sleep! 10/10 would recommend to anyone!

Austin was the most helpful sales person. He made the decision making process simple. Choosing the right mattress can be complicated and he made it easy.Our mattress is great. The price was great. The experience was great.Thank you

Excellent customer service! Booked exactly what I needed quickly and effectively! Highly recommend for any mattress needs!

I had a great experience at this Mattress Firm. Double check to make sure size of bedding matches mattress size and make sure to remind delivery folks to leave you your mattress protector if you ordered it. We love our twin king Tempur-Pedic bed.

Jessica Stach, the store manager, made this very easy. I planned on buying everything online. But honestly, her level of service and follow up made me feel guilty to even consider not supporting this local business. She was to the point and not pushy. And she answered my questions honestly when I asked for advice. We ended up buying a Nectar mattress from her and a box spring...I consider her level of service “old fashion”...in all the right ways!

Thanks to Jessica for helping me with a warranty issue. Got a replacement no problem and super helpful in adding a few additional items!

If you are looking for a new mattress, I highly recommend visiting Jessie and the Carefree Mattress Firm store. Jessie was helpful, friendly, and extremely knowledgeable. She was able to direct us to the exact types of mattress that we were describing with ease and we were able to walk out of the store with a new bed and adjustable base that will be delivered within days...all at a nicely discounted price!

We stopped in to buy a bed on a Sunday morning that we needed as soon as possible. Jessie could not have been more helpful or attentive to our needs. Her knowledge of the mattresses and the differences between them was superior. In less than 30 min, we left, having purchased everything we need and are looking forward to delivery of our new bed in 48 hours. Thank you to Jessie and Mattress Firm.

Ken was very knowledgeable and helpful with picking the right fit for us. He answered all our questions and they can deliver our mattress in a day 😊

Jessica was very nice and friendly professional. Only issue was pushing the tempurpedic when I didn’t want it and knew I didn’t want it before walking in the store. Otherwise showed me what I was looking fir and in my price range.

Best service I’ve had in long time! Jessica was helpful but no pressure and made buying here a breeze after looking other places. Would buy from here again.

Jessica was extremely knowledgeable about all of her products. She was able to answer all my questions about the different mattresses and directt me to the ones that fit my needs. She let have all the time I needed to test multiple mattresses. She explained all the positives and negatives of my choices. She gave me cost estimates of all my choices and explained all the warranties. There was no pressure. I left feeling I had made a good choice .

Austen was great to work with! I was able to confidently purchase 2 mattresses for my new house over the phone!! I would highly recommend him to my friends and family!

Jessica made our mattress buying experience just so wonderful and easy. Very, very knowledgeable. Her questions and observations led us to the perfect mattress. I have not slept this well in a very long time. Thank you Jessica!!

We purchased a mattress for our guest bedroom here. there were a reasonable number of choices from “relatively“ inexpensive to extremely high end. The staff was extremely friendly and knowledgeable. Took all the time we needed, and the purchase was efficient and easy.

Ken at North Scottsdale store in Terravita Marketplace was very professional, knowledgable and courteous. Great experience.

Jessie is amazing! She was so welcoming and helped us tremendously with finding the right mattress that fit our budget and comfort levels! I recommend going here to everyone I know!

Jared provided top-notch service from start to finish. Patiently helped me sort through many different options to find exactly what I needed. Would highly recommend for anyone on the hunt for a new mattress.

Was an easy and great shopping experience. Ron asked me what I need and when I told him a mattress for an extra guest room that would rarely be used, he pointed me in the direction I needed to go, and not towards some $3000 mattress (which they have and I am sure they are great) and i got exactly what I needed. Thanks, Ron. Happy New Year 21

Jared Sennet was a huge help for me to pick the perfect mattress for me. Couldn’t have done it without him. I’m truly grateful for the experience he gave me in buying a mattress and all the information he informed me of to get the best mattress for me.

Great experience with Ken! Love our new bed!

Austen was very helpful choosing a mattress that fit my preference of comfort and price point. Very smooth process.

Jessica was informative and friendly. Within an hour, we had made our purchase to be delivered the next day! This is our second great experience with this store and we will continue to return for all our mattress needs. Thank you, Jessica!

Austen was the most efficient, professional and kind salesperson at the Carefree AZ store. So helpful and patient and he gave me every possible discount he could. I purchased four tempur pedic mattresses from him and am convinced I got the best deal!

Jared was super friendly, helpful, and accommodating! Highly recommend him and this location 5/5!!!

We had a great experience with Jessica at the Carefree Mattress Firm. She will work with you for your needs and help to suggest the right options for you to pick from.

Knowledgeable and easy to work with.

A BIG SHOUT OUT to Jessica and Ron for going above and beyond. Truly CUSTOMER SERVICE EXTRAORDINAIRE! We have been purchasing from the mattress firm for years. We have a large, blended family with diverse needs. We keep coming back because of the quality and integrity of oth people and product. We range from 10 to 82.Our Gma, recently out of the hospital for pneumonia, was in need of a new mattress and box springs. Ron had taken the time on the phone with her so a shopping we went. Jessica pulled out all the stops to get mom onto an adjustable frame when she learned of moms sleep apnea and other medical concerns. I cant say enough good things about these two!! Good people make the place! Thank you so much! We will be in for your memorial day savings!

Jessica was extremely knowledgeable, customer focused and easy to work with. We highly recommend her.

Great customer service and hooked me up! Would recommend to anyone and everyone!

Highly recommend! Living out of state, I was hesitant on where to go to order our mattresses for delivery when we arrived. Ron was very helpful and the process took very little time .

Knowledgeable and easy to work with. Would definitely buy another mattress from here.

Great service. Very knowledgeable help with choosing the right mattress.

Great sales experience with Jessica! She was knowledgeable and helpful throughout the entire process. Looking forward to the new bed being delivered!

Jessica did a great job of answering all our questions and was a pleasure to work with!

Great service, really helpful and timely. Jared is the best

Jessica was patient, honest and really listened to my wants and financial needs when it came to buying a mattress. Highly recommend asking for Jessica.

Jay was very helpful and efficient with our time and money, could not have asked for a better experience!

Great customer service. Very knowledgeable about the product.

I have never met an individual with such intuition, remarkable, knowledgeable, and superb five star customer care service. Hands down the best experience Ive had while making investment. Doing big things is always most memorable with those who make it worth it. She is definitely worth and a wonderful asset to her team.

My experience at Mattress Firm was superb! My salesman Jay was extremely knowledgeable, courteous, and patient, answering all of my questions and directing me to the best choice for me. Great experience!

Jessie in your Scottsdale store was extremely helpful.

Jalal was knowledgeable and patient; he spent time understanding our needs and got us exactly what we wanted at a great price.

Janet was incredibly helpful as we were trying to get mattresses within a tight time frame. She went above and beyond in helping us. I would highly recommend talking with Janet. We look forward to using the mattresses!

Austin was very polite and professional and welcoming. Hes an asset to your company.

The manager Jessica Stach went above and beyond to make everything perfect!

Buying a mattress over the phone isn’t preferable but Jessica made it easy! Thank you!

Jessica was very helpful in assisting with mattress selection, as well as showing me how/where to file a warranty claim. Looking forward to the delivery of new mattress and base.

Sales person was very helpful in guiding us through the selection of a mattress and a price point that we could afford.

Awesome team. Really helped

This store is amazing! Great selection, excellent price, friendly team!

Very good experience with Carefree Mattress Firm.

We ordered a costly mattress from the carefree store. The staff was amiable, and we enjoyed the experience. Unfortunately, it all went downhill from there. With your expensive bed, you get what is called Red Carpet service. They will call you the night before delivery to give you a two-hour time slot, and you can track the shipment online.Sounds great!The night before the delivery, no call. Silence :(. The next day I logged online to track the delivery (I had taken time off to be home!). There was no information online at all :(. Called their support number, no answer :(. Used their chat service to find out more. It turns out that the online service cannot track orders if the mattress is purchased in-store :(, so you must call the store. But the store does not open until 10:00 am, is my mattress coming or not?Eventually, I call the store. Guess what; they have no idea where it is, they will have to call the warehouse. At 11:00 am I find out that they did not even have the mattress.The lesson here is that Mattress Firm does not know what Mattress Firm is doing. They have no insight into their processes.For this reason, I wholly recommend that nobody buys a mattress from Mattress Firm unless they have unlimited time available to receive the bed when Mattress Firm gets round to it.Update: Mattress Firm asked us to create a review. So we posted this. Their moderators removed it. Obviously, they are not interested in improving their performance.

Came in wanting a buy a second mattress for a guest bedroom. The original mattress was in their records so we were able to purchase the same mattress at the same price we got it for 6 months ago thanks to our nice sales person Janet. She was able get our delivery and set up within two days. It was quick and easy. Perfect just in time for Thanksgiving guest.

Repeat buyers from Mattress Firm. Fabulous service, lots of options, knowledgable staff, home delivery and setup along with removal of our old mattress.

Janet was very friendly and knowledgable about all the mattresses. She did not try to upsell and we found exactly what were were looking forward. Our third purchase from this location in the past year!

We basically needed an education regarding mattresses. Nick, the salesman, was very knowledgeable and helped us choose the right products for our lifestyle. We left very pleased.

Very informative helping out choosing the mattress. Janet explained the differences between the choices we had. Great experience

We recently visited the Matress Firm in Carefree, AZ to learn about their foam mattresses; we’ve always been box spring users. Our salesman, Nick, was helped us understand both the product features and the elements of normal sleep processes they addressed. When we tested what he told on on the beds it all made total sense! It was a revealing sales moment-everything matched was was said! We’re done with box springs!

I had a great experience at this Mattress Firm location. Janet Erickson was very helpful and found us the best mattress for our sleeping style. I highly recommend this location. Lots of options and our mattress will be delivered in one day.

I worked with the manager at the Terravita Marketplace store. She was very accommodating and pleasant. I highly recommend this store

Janet was very helpful with giving suggestions and pointing us in the right direction based on availability of product and our sleep needs.

Janet really helped us out and gave us an excellent deal. She got us what we wanted at a price point that we could afford! She was so polite and kind! Thank you!!

Janet was great. I explained what I was looking for and she listened as opposed to trying to sell me. Will return to this store for my next purchase. Thank you

Thanks to Janet, I got a very fair deal on my guest room mattress. When I told her I saw a deal online, she honored that and helped out with delivery! Convenient and easy peasy!

Needed 2 mattresses ASAP for family coming into town in a couple of days. Was near Ashley Furniture so went there, they werent cheap & delivery was out 1 week. Went to Mattress Firm by my house, was greeted by Janet, told her my dilemma and that I was in a big hurry as I was late for a meeting. Janet solved my problem in 5 minutes! I purchased memory foam mattresses for less than Ashley and received free delivery scheduled 2 days out. I even made my meeting.Thank you so much Janet!

Great customer service!

Working with Janet E. was terrific! She answered all our questions and gave us information that was helpful in making our decision on a BeautyRest! Come see Janet.

Great customer service. Janet is very knowledgeable and helpful. Prices are reasonable and quick delivery.

Excellent service

Nickwas very informative, and knowledgeable regarding all my questions on the products I was interested in. Great shopping experience!

Lots of choices and the salesperson was helpful and pleasant

We live nearby and were thrilled to get great service at a competitive price! We came in at 5 pm and needed next day delivery! Heather is the Assistant Manager and jumped through hoops to make our delivery happen. At 6 pm she got creative snd had her District Manager deliver and set up our mattresses the next morning. We would never go anywhere else for the best quality, service, and prices.

Nick was great-very helpful to us in choosing our new mattress. Thanks!

A few days ago, I came into my local Mattress Firm in pursuit of a comfortable bed for me and my other half. I unfortunately had the displeasure of working with a sales representative named Matt. Not only was he pushy, trying to get me into something that was way beyond our price range, but he was rude, as I had questions that were answered in such a way that came across as if he was talking down to me. I have bought high quality beds at Mattress Firm in the past (roughly 10 years ago) but I think I may try another retailer.

Janet is great!! Great place! Super help! WillCome back!

Jessica is fantastic!

We have now 3 mattresses from Mattress Firm. The top of the line Beauty rest is well...a beauty.And a restful nights sleep. Our pillow top Sealys are excellent as well. The service was on time and without a hassle. what more can you ask for?

Very friendly staff - Janet was great! Enjoying our new mattress and adjustable frame.

Nick Perez was very knowledgeable and helpful. Highly recommend!

Janet was very helpful

Bob was wonderful. Found a great mattress at a great price .

Wonderful experience!

Always a great experience at their stores

Friendly staff fast shipping