Words can’t describe how helpful Michael was. My partner and I were in dire need of a new mattress and frame and Michael went above and beyond in making sure that all our needs, including budget and financing, were met. He was patient, attentive, and is the epitome of exceptional customer service and quality. I will admit, the sales game is always an anxiety ridden one as you never know what you’re walking into as a customer (it’s the same level of anxiety as a car dealership), and again, Michael truly was/is the best. If you are in need of a mattress or just want to stop in to talk through your options, needs, and try out some of the options, I HIGHLY suggest Sonora Village and Michael. It’s no wonder this store is the top selling store in the country (per Michael’s words) - the quality shows. Do yourself a favor, and if you’re even the slightest bit curious and want to talk to an expert, go to this location. Thank you Michael! Adrian and I are very appreciative of you and all your help/guidance.I’m not even joking when I say that once we got home and looked over everything, we had two more questions we hadn’t already asked him. So, we called the store knowing he was the only one closing, and he picked up, remembered us, and helped us even further. This location and Michael are what every Mattress Firm should strive to be. Thankful doesn’t even begin to describe it. The process was much easier than we ever realized. I repeat, GO TO THIS LOCATION FIRST. It’s worth it.

We worked with Julius here, and he was truly so helpful and knowledgeable. We had a really great experience here! We were in and out in 45 minutes. He has 13 years of knowledge in the business and just wants what’s best for you. He will give you all the details about the mattresses and costs associated and let you make the decision! He was sure to share all the specials going on and financing options available. If you come here, ask for him to help you! 10/10 recommend.

Honestly, I am so thrilled to write this review. My spouse and I absolutely had an amazing process looking and purchasing bedding products from Mattress Firm. We absolutely loved this process and all of the information provided by the staff there. I am so grateful to have met Jay, he provided answers to all, with a wealth of knowledge regarding all things beds, and he himself is just an awesome energy to be around. Thank you J. We will be shopping here for our time in Scottsdale area! Love them!!! Go get bedding that provides your being with the ultimate self Love, your sleep is beyond important dear souls!!!Brad

My husband and I had a very positive experience shopping for a mattress at this location. It is a large showroom with many mattresses available to try. Our sales person, Jay, was very informative and responsive in getting our order completed. It was a pleasure to do business with him.

Customer service is top notch. Was in and out in minutes with what I needed. They have a good selection at this store. Accidentally left a phone there and they drove it all the way over and hand delivered it my place. Definitely don’t get that level of customer service as much these days so very much appreciated. Will definitely be back and recommend.

Julius never disappoints. He is always friendly, attentive, and patient with all my questions. I recommend him to all my friends, family, and coworkers.

Julius, did an excellent job showing me all the options available. He also took the time to find me the best deals available in my price point. I appreciate all the extra effort.

I had the pleasure of working with Jared on finding the perfect mattress for our guest room. I thought I would get stressed over this but Jared basically eased my mind and helped me figure out the best mattress for our needs, the height we were going for with our bed frame and walked me through every step to make sure I was completely satisfied even down to delivery. I can’t express enough how much I appreciated him going over and above to make this easy for me. Thank you so much, we will be back for our next purchase very soon!

Worked with Jared to find my family a new mattress. I was having serious back issues and he was able to provide me guidance on what he’d recommend to address specific areas of my back. I couldn’t be happier with my new mattress. Jared was incredibly well spoken, polite, knowledgeable, and helped us get a great deal. I’d highly recommend him and the Mattress Firm team.

I’ve been looking for a mattress for a couple months and am so happy I came in today! I had the pleasure of talking and working with Julius. He helped me find the perfect mattress and made the process so easy. He was so polite and very patient with me. I would highly recommend coming to this location. Thank you again for your service today!

Outstanding sales Associate - very helpful and knowledgeable. This is the only place we ever buy our mattresses. Have been going here for years and always get fantastic mattresses at great prices .

Well laid out and organized store. The customer service was on point. Ken was very friendly, not pushy in anyway. The mattress finder system they used pointed us in the right direction towards mattresses that would alleviate the sleep problems we were experiencing. I should also note we checked out mattresses all at different price points.

Julius was very helpful as soon as we walked in the door! He is very knowledgeable and was accommodating to all our needs, giving us multiple options to any questions we had. Thank you for helping us find our perfect mattress! :)

I had the pleasure of working with Julius. He was extremely knowledgeable and explained all of the options available in great detail. I highly recommend working with him due to his professionalism and expertise.

Very easy too work with, and great customer service. Jay helped me find a great mattress for a great price very quickly. I have no regrets and could not be happier!

Matthew went well above expectations and helped me get into the mattress I wanted and really cared about making the process and delivering to my new place. He was enjoyable and I will be using Matt and this mattress firm for my future purchases. Thanks Matthew!

Matthew was AMAZING at the Mattress Firm off of Hayden in Scottsdale AZ! He gave me the best customer service! I was so amazed by his knowledge! He helped me find my dream mattress and I couldn’t be happier 😁 If you need a new bed, go here and ask for Matthew! You won’t be disappointed!

Matthew greeted us immediately and assessed our needs for the right bed for our budget. He also pointed out the benefits, savings of different brands. We bought a mattress and was able to have it delivered in a few days.

This was the best experience buying a mattress I’ve ever had and ever will have! The employees are super friendly and honest, wanting to help you find the perfect bed! Processing was fast and super easy! I don’t see a reason to go to any other mattress store in the future and will be coming here for sure. I HIGHLY RECOMMEND this mattress firm!

This is a HUGE store….largest Mattress Firm in the country apparently! Matthew was great! He asked me a few questions. Showed me 3-4 options within those parameters. It was a quick and easy decision for me…which is typically not the case. I highly recommend visiting Matthew at this location!

First time here at mattress firm. Matthew made my experience very enjoyable. Did not pressure me to buy anything. I will go back to purchase all my mattresses here in the future. Thank you Matthew!

Matthew is the best! We went in to upgrade our mattress & base to a split. He gladly helped us, no questions asked. Matt made sure we were 100% satisfied before leaving the store. Matthew is your guy when shopping for a new bed.

I went in today to look around and was greeted by Matthew! He is knowledgeable, kind, and awesome at his job! I ended up make a purchase and was out of the store within 20 minutes!

The best service I have ever been a part of for a mattress. Jared was extremely knowledgable, and respected my price range and time frame as I moved to a new city. He made a stressful situation completely stress free. I am SO happy with my delivery process as well. I highly recommend this store, and Jared is so sweet.

Had the Pleasure of purchasing an awesome Mattress from them. I was helped by Jared S. who was amazing. He was not only honest but wanted me to get exactly what I was looking for and got it exactly in my price range. Will definitely be doing more business with him in the future. Thank you again!

The best service I have ever received. The associate Matthew was extremely knowledgeable and helpful. He showed us how to buy a bed using the mattress matcher. He was eager to go the extra mile even when we were being very picky and difficult. All in all make sure to ask for Matthew you wont regret it!

We had our first experience today at Mattress Firm. All I can say is WOW! We were instantly greeted by Julius. He knew exactly which mattresses we would enjoy, which definitely cut down on the browsing time. Talk about efficient! They also had a super great sale which made it a no-brainer for us to buy our mattress here! I would absolutely recommend Mattress Firm to my friends and family. Thanks so much, Julius!

Had a wonderful buying experience with Jared - he made the process really easy, didnt go for the hard sell, and just made me feel comfortable when purchasing. He explained how their algorithm works and I really do believe I received an honest experience. This was my first mattress buying experience in 10-ish years (I know) and I felt really taken care of. VERY happy with this location and experience!!

Mattress Firm was amazing! They were able to match price and item that was online only! Customer service was great! Would definitely come back and would recommend to friends and family!

Very pleasant staff, salesperson showed us several options for what we were looking for and had it in stock for us to put right in the trunk we had at the time. He was knowledgeable and patient and we would definitely buy from him/them again.

One of the best and easiest experiences buying a new mattress. Jared helped with every question that I could think of. Very excited for this new chapter in my life upgrading from a queen to a king bed. Thanks for all the help, and will definitely be coming back for when I need to buy another bed in the future.

Dianne was excellent. She is very knowledgeable about what you may need from the store. Ask for her!

First of all, I want to appreciate Matthew for his kindest explanations about the products he sells. He has a broad knowledge about the every single product. My husband and I needed a mattress and foundation for the guest bedroom and his advice helped us to make a right decision.

I had a great experience working with Matt at this location.He helped identify my sleep style, gave me multiple options within my budget, and was super patient while my girl and I tried several of the mattresses out.Overall, it was a seamless experience and Id highly recommend anyone in need of a new bed to bring their business here.

We were fortunate to have a very knowledgeable Salesman. He understood our needs, and we only had to try 2 mattresses, before making our decision. The checkout was quick, and we received our new Tempur Pro Breeze mattress, the next morning.

Came to get a new mattress and was helped by Julius who helped me find the perfect mattress for my needs! I greatly appreciated his time and knowledge. Can’t wait for a better sleep!

Julius was super helpful when I went in to try mattresses. I was coming in just to try mattresses with the intention of buying the mattresses on-line through another vendor. Julius was very helpful and patient answering my questions. He also was able to beat the offer I saw online and I am happy with the two mattresses I bought.

John is THE guy! Stopped in today at Mattress firm and wasn’t sure what exactly I wanted. John was the first I talked to and was very knowledgeable on many brands they offer. He was very patient and kind. Great customer service and very personable. I HIGHLY recommend coming to see John if you’re ever looking to buy a great mattress for an even better price!

We worked with Jay on getting a new bed frame, and he was an absolute pleasure to work with. He was extremely knowledgable and helpful in the process and helped us get exactly what we were needing with ease! I would highly recommend asking for him if you are in the market for a new mattress or bed frame! Thanks Jay!

Martin was a pleasure to work with! Knowledgeable, patient, and genuinely kind! I appreciate the time you took with me to find the right pillow and insight behind each product!

Jay was super helpful in helping us find our perfect mattress! Super easy and simple process and he talked us through the entire thing. So excited to get our mattress delivered!

Bought a mattress and adjustable base for my grandmother. Jared was thorough, efficient and straight to the point! Delivery was literally next day and my Granny is super happy! Thanks Jared!

Today I was greeted by Jay. He was kind, professional and knowledgeable. After telling him what I was looking for he immediately showed me options and it was such a great experience! I will be referring my friends over to Jay if they ever need a mattress! Thanks you you for such great service!

Great experience. Jared helped me narrow down the right mattress at the right price and had it delivered really fast. The electronic communication was fast, thorough, and effective.I will be using Mattress Firm again.

Julius was very helpful and easy to work with. He gave us a great deal on a great quality mattress.

We needed a new mattress and went to the Mattress Firm at Sonoran Village. We had a very pleasant and comfortable experience. Our sleep expert was Ken, who did a great job! Ken is knowledgeable, helpful and makes the buying experience easy. We highly recommend Ken to anyone!

Matthew Whalen greeted us immediately when we walked in the store and showed us exactly what we asked to see. He showed us several options and there was no pressure to buy a more expensive one, which we did end up buying. Highly recommend! Matthew was awesome!

We had the most amazing experience with Mattress Firm. John Martin helped us out so much! He was so patient and explanatory with options and information. He helped us out with our budget and encouraging in what we want and need. I cannot recommend this place enough, the location on Hayden Road and Frank Lloyd Wright in Scottsdale Arizona.

Very knowledgeable, professional and pleasant, and of course they carry the major brands. Because they are large, their stock is good and so are their prices.

Julius was terrific, he was so knowledgeable, consistent in his information, and showed us many options to fit our needs. He is well experienced with 10+ years in the industry and a pleasure to work with.

Julius is the man! Not only is this location spacious and contains a huge showroom (the largest Mattress Firm in the valley), but its true gem is that Julius works there. This man will go to the ends of the Earth to make sure he is doing everything in his power to help you walk away happy. I went in there looking for a Simmons, but nothing felt quite right. Of course the mattress that felt like a cloud was way out of my budget. Julius did everything possible to work with me. He is not pushy or overbearing and working with him is a pleasant experience. He has years of experience in this industry and it shows. I walked away confident with my purchase. As if my testimony isn’t enough to convince you that you need to work with Julius, some long-time customers of his came into MF just to say hi and sang his praises while I was there and told him their daughter would be in soon to purchase a mattress because they had such a great experience working with him. I was impressed. Trust me, you won’t be disappointed with Julius!

Matthew was great! He walked me through the perfect mattress for me and my wife. Thanks !

Jared sennet gave me excellent customer service got me everything I needed for my bed. I recommend going to this mattress firm because you will be taken care of and for the right price.

Mathew had patience with us and pointed out the different features of the different mattresses. He helped us find the right mattress for my daughter . He was also able to set up delivery of our purchase in a different city in a completely different state. I don’t think we would have purchased today without all of Mathew’s help.

Julius was beyond helpful and very patient. He went above and beyond to make sure I had everything that I needed. I bought 2 purple mattresses and was recently given a quote at the purple store where they told me that their prices couldn’t be beat. Mattress Firm blew their prices out of the water PLUS had priceless customer service! I HIGHLY RECOMMEND THIS STORE :)

Came to Scottsdale half an hour early before my scheduled job, and quickly remembered what I should do with my spare 30 minutes.... Joel had me in and out within 20 minutes, direct and straight to the point, got exactly what I was looking for, thanks man!!! Highly reccomend stopping in and have Joel take care of you. You wont be be disappointed!!!!

Matthew was amazing, he listened to what we needed, showed us multiple options, went above and beyond to satisfy our demands. He was very patient and kind, overall great experience!

Julius was very helpful! I was in and out in 15 minutes. I just needed a good old fashioned spring mattress. Made the mistake of ordering a hybrid mattress online from a different place and wasnt happy at all. Should have never ordered online. :) Mattress Firm made the whole process quick and easy. Great location too. Definitely will be back if I ever need another mattress.

Working with Jared S. was a pleasure. The whole buying experience was great and he was more than happy to answer any questions I had. 10/10 and will definitely be coming back with any mattress needs in the future!

Ja was very helpful with us in choosing our mattress. He is professional and very knowledgeable about all their mattresses. The store has an enormous selection. I highly recommend!

Great products, great deals, great help. Thank you to Jared who was easily able to assist me in finding the optimal mattress within my price range, providing important information I didn’t even know I needed throughout the decision process.

Jay was knowledgeable and easy to work with. Clean store and a no pressure sales approach. Jay was thorough and explained and made sure the terms were confirmed and validated. Im new to the area and I was in need of mattresses asap due to a significant delay in my move...and since my upcoming mattresses are over 10 yrs old...it was time. Im glad a good, friendly and professional Arizonian was there to assist ! Peace of mind...priceless!

Best experience I’ve ever had at a mattress store. Jay was very knowledgeable and respectful, I didn’t feel pressured to buy anything the whole time I was there. I am a customer for life!

Julius was amazing! He is knowledgeable and wanted to make sure I got the right mattress for me snd my budget without compromising comfort.

Julius was great! He went above and beyond with helping us with our mattress needs. Will definitely come back to work with him in the future.Thank you so much for your help, Julius!Sean and Megan Kelley

Best mattress firm store in the country! Friendly and effective customer service

Best experience purchasing a new mattress. Jared was extremely patient and knowledgeable. Can’t wait for the new mattress to arrive.

The store has an extremely large and comprehensive selection of mattresses and bases. We purchased a bed in July and were not happy with it. The company offers a free exchange which we did. It is now September and we do not have the replacement bed.We understand that supply issues cause by COVID-19 and recent weather events have disrupted the supply chain. We also understand that the sales people in the store are frustrated and tired of answering questions from people who have been waiting for months for their new bed. That however is no reason to be rude. They also dont seem to more than itll get here when it gets here . We are told that Mattress Firm is the largest vendor for many of the brands they sell. Youd think with that kind of buying power they would alt least know SOMETHING. We are very tired of them telling us it should be here in a couple of weeks.Bottom line: make sure the mattress you order is in stock before you buy here!

Julius was able to get me the mattress I wanted at a fraction of the cost and on top of it all, he was able to get it four weeks earlier than anyone else could. Nice work!

John Martin helped me today buy a bed. He is very professional and knowledgeable about his product. He was instrumental in helping me chose the right bed. The store has every possible any bed you are looking for. There prices are also very good.I highly recommend them.

John French provided excellent service when selecting a mattress! He was incredibly knowledgeable about the different options in my price range. I did not like the original mattress I selected and he made the exchange process painless. I am very satisfied with my new mattress.

John was really friendly and helpful, never pushy. He brought a great mattress promotion to our attention, which we quickly took advantage of and saved 50%. Very pleased with our purchase after first night.

Jared made the process very streamlined and straightforward. He was very knowledgeable on the different mattresses and helped me pick out the right one for me. If you are looking for a new mattress, Jared is the person to go to! 10/10

John Martin was very helpful!!! Gave me great options for my sleep habits and specific needs. Highly highly recommend going to this Mattress Firm location if you need a new bed!

Julius was fantastic and provided all of the information we needed to purchase our mattress.

Julius was awesome. Helped me pick a great mattress at a great price. Come ask for him when you go to this location.

I had the privilege of having Julius as my sales rep. He was so polite and helpful. He was able to guide me in finding a mattress I was looking for from another country and I think we got it just right. Lots to choose from and lots of price points. I was impressed by his knowledge of all of the product. I will be buying from Julius again! Thank you for a wonderful mattress experienceKristy

John was a great help in making my decision to buy a new bed. He was polite, professional, listened to my needs and made the experience seamless from start to finish. He made me feel at home and very personable. I would highly recommend going to Mattress Firm on Frank Lloyd Wright and Hayden to ask John for his expertise in buying a new bed.LB

Julius was very helpful! Told him what I was looking for and he gave me my best options.

Julius at Mattress Firm in Scottsdale was awesome. He got me what I needed, as soon as I needed and wasn’t pushy about the process. I appreciate a person who puts the clients beers before the sale! If you need a mattress, head to mattress firm and ask for Julius!

Julius was awesome to work with today. I really appreciated his friendly and informative style

Bought a mattress online, just didn’t feel exactly what my wife wanted. Contacted Matthew and he help me exchange it and get me a new one the next day. He was very helpful.

Matthew was so great and very generous, ready to answer any questions we had!

Best experience ever! Julius helped me find the perfect fit for my budget and comfort level. He was extremely attentive, personable, and helpful during a process that would usually be stressful for me. I’m so so happy I decided to come to this location, and I urge anyone who sees this to ask for Julius!

Jared did an incredible job directing me to the right mattress for my needs. He was very knowledgeable and committed to helping me find the perfect fit.

I came in today to try and buy a mattress and was greeted by Jay. He was so helpful and did not pressure me at all to purchase right away. He took his time to show me all my options and really seemed like he wanted to find the best option for me. 10/10 would recommend.

Got the best deal and they were willing to upgrade to cal king with just delivery charge. Wifey loves her new mattress.

Julius helped us tremendously! He listened what we had to say about issues with our current mattress and made a recommendation we will be happy with for a very long time. I appreciated the flexibility with our budget and how quickly we were able to get a delivery date set.

Mathew was very quick to provide assistance and help locate the perfect mattress. Very appreciated and, and much easier than I thought it would be.

Excellent service! Julius was very helpful. We went in knowing exactly what we wanted. He answered all of our questions. No high pressure sales.

We worked with Matthew to outfit our whole house with new mattresses and box springs. We received knowledgeable and efficient service with no pressure, and we walked away with everything we need.

Jay was very friendly and helpful! He immediately greeted us as we walked in a we were quickly able to find what we needed.

We went in to buy a mattress. John asked the right questions to figure out our preferences and gave us a different options. He was very knowledgeable! We were able to have the entire transaction done in 45 minutes! Clean store and great customer service! It was so quick and easy! Thank you!!

We had a great experience from the moment we stepped into the store! John French was our representative and spent plenty of time going over each mattress until we were satisfied with what we wanted. Great service, delivery is super fast, everything you would hope to expect shopping for a new bed. Highly recommend this store! Thank you!

Great customer service! I went in to look at the Purple mattress and was greeted professionally by Julius, guided to the area of mattress I wanted, and offered to see comparable mattresses. All of my questions were answered and the purchase went very smoothly. Delivery set up was convenient and quick with the mattress scheduled for deliver in only 4 days. I found a promo code for free accessories online for my bed and called the store to have those added to my order, it was done quickly and with great service. I would recommend Mattress Firm without reservation.

Great experience here. Robert was our rep and was outstanding. Answered all of our questions and came up with other ideas that served what will best help us out. We walked out of there with something different than we came in thinking about, based on him hearing what we were looking to achieve and finding a solution. And the pricing on what we settled on was better than other similar stores. Definitely a great shopping experience.

Jared S was very helpful and knew exactly what I was looking for. The buying process was easy and he explained everything in detail.

John Martin was great. Never had such a good experience. Made us feel really completely comfortable

Julius provided me with outstanding service! Very knowledge and accommodating. I went with a purple 3 mattress and adjustable base!!

John Martin was super friendly and helpful. He helped me find the perfect mattress and I’m very excited for it to get delivered! Thank you so much A+ service!