Buying a vehicle sight unseen is an unnerving experience at best, but Bill Farrow and the team at Volvo Monterey made this experience one of the best car buying experiences Ive ever had. Everyone involved was incredibly easy to communicate with and I would highly recommend them to anyone who is in the market, locally and from a distance. When my vehicle arrived, you could say I was more than relieved to see that it was indeed, EXACTLY as described. For that reason alone, this dealership gets five stars for honesty and kindness. Great place to do business!

Stopped by on August 11th around 10:30 am and was seriously looking to buy a car that day. A old man came out and rudely asked what I was looking for. I explained what I was looking for and inquired about my trade in. As he picked out some nasty yellow ear wax out of his ear and flicked it towards me, he said rudely with a disgusted look on his face something about my trade in that he couldn’t give blind estimates for trade ins. I was literally trying to explain to him what car I had and that it was in excellent condition and I would have brought it in of course before they gave us a quote for it. But, he would NOT let me explain. By this time I was so disgusted by his demeanor and attitude I just said forget it. I ended up buying a used $40,000 car later that day. So, the owners of this business lost out on a sale and any future business from a long time local resident. All due to having poor communication skills. I hope this review is helpful for the consumers as well as the business. TREAT PEOPLE LIKE YOU WANT TO BE TREATED!

I would unconditionally recommend Matt and the Service team at Seaside.After a terrible experience with San Jose Volvo, I considered selling my Volvo! Matt and his technicians took the time to listen to my issues and try to resolve them.

This is one of the best car dealerships Ive ever been to

Dropped off my XC60 T5 for service for a common problem were the car doesnt shift out of park and that was supposedly not a recall item then was told it was a recall item? Had the seat belt recall completed also at the same time. Service people were nice but I picked up my vehicle all covered in dust and all dirty. This dealership used to give my car a wash before pick up. I guess their service has changed.

Had a very pleasant experience with Mark looking at a new Volvo. He was knowledgeable and friendly. Not pushy at all which we appreciated. He gave us a nice tour and introduced us to the GM. We loved the XC40 and will be back! Thank you!

I scheduled a recall service for my Volvo V60 door latch problem on a specific date. I called the day before and Volvo Monterey had nothing on their schedule!! Poor coordination on their part!! Service had no idea I was dropped from the schedule and never called me to confirm.

Great dealership service.Adam, my sales rep was not pushy and very knowledgeable.Most importantly, they said yes or no right away with pricing negotiations and do not have you playing chicken with them over a multi-week period. They gave a price for my XC90 lower than anyone in the Bay Area so it was well worth the drive.

Very helpful. Accommodating to my dog while we were shopping. Allowed us to park on their lot to provide shade for the animal during our test drives. We are pre-ordering a car with them and they have been really great though this process. Davin, new to the dealership and to the Brand has been excellent, attentive, and all in to provide great service.

Very helpful staff with a great team of people who work to help you get the car you want.

DO NOT TAKE YOUR VOLVO HERE!!WES IN SERVICE DOES NOT HELP HE ONLY CREATES MORE PROBLEMS AND WANTS YOUR MONEY!!!The service team does not care about you or what they do to your car!I took my volvo S80 to get rekeyed... after $330 dollars all I got was 1 key. I wanted the key fob but they couldnt program the key fob and wanted me to pay another $150 to see why they couldnt program the fob... AND then pay another $150 to get the fob. I didnt pay that. I got my Volvo back and now have all these electrical issues. My battery has to be jumped all the time. Im left stranded in parking lots whenever my car decides to not start. As a 26 year old FEMALE its a safety concern. Furthermore, my car alarm and hazard lights turn on and off as they please. Sometimes Im driving and my car alarm goes off. Sometimes Im in my house and get a call from my neighbor that my hazard lights are on... AND/OR that my alarm is going off. When I went back to WES to see what he could do to fix this problem... He said if I pay $150 he could do a diagnostic test and then he could see if there was a problem and we could go from there... WHY WOULD I PAY $150 WHEN YOU DID THIS TO MY CAR?????WES refused to help or correct his errors. He basically told me it was my car to deal with now and reccommended other volvo places I could take my car to...When I brought my car to Volvo I didnt have ANY issues with my battery/hazard lights/alarm.Thank you for ruining my car Wes in service at Volvo Monterey.I will never go back there and I will tell anyone and everyone to not bring their car here because Wes and the service team are only going to cause you more issues and cost you more money.

If I could give this dealership a minus star rating I would. From the owner down to the automotive department, they simply dont care. Phone calls are never returned, items promised are never delivered We ordered a Volvo through the overseas delivery program and the whole transaction on the local side was very disappointing. Volvo is amazing in what they offer but this dealer does not deliver .Just recently we tried to get a update to our navigation system, something Volvo offers. This dealer flatly refused to help us get what we were supposed to get. Lies abound (i.e.) I will get back to you, We will look into it, etc. ) Bottom line, this dealer has virtually no interest in providing service. We will not be back.

Janet and I had a great experience with Volvo Monterey. We stopped into look at the XC90 and XC60 Hybrid. Mark was very helpful in sharing the information about both vehicles. We test drove them both and decided to buy a 2018 XC90 T6. Volvo Monterey is the Best Dealership I have ever worked with, not pushy and was there with every answer that was needed. I recommend Volvo Monterey to the world. Stop by, you wont be disappointed. Love my new XC90, drives like a dream!!!

I submitted a request and never heard from anyone. taking my business elsewhere

Awesome

A++

Excelente tecnología en sus carros