John Polli was amazing. He was professional, and took great care to ensure that I got the car that would fit my lifestyle and budge, even though it probably cost him commission dollars. His care, thoughtfulness, responsiveness, reliability, and follow through were stellar. I couldnt be happier or more grateful.Jack Price in Finance was very helpful and professional. This deal was done while I was out of town, and Jack was extremely patient with my questions and very knowledgeable and transparent. He understood my needs, and met them with care. These men both deserve a raise!

As someone who is younger, walking into car dealerships it is easy to be dismissed as someone who is “just looking” or someone that can be taken advantage of. Thankfully, this was not the experience that I encountered when I arrived.Erdal offered to help right away and had no issue showing me the car I came to look at. There were no pushy sales tactics and the car was priced competitively. We can to an agreement quickly and without much haggling which was refreshing to say the least.Mike (I believe that was his name) was also great in helping me through the financing process. Once again, no pushy tactics. His goal was to make sure I walked out with the options I needed at a price that I was comfortable with.Overall a great and stress free experience. I would recommend this dealership to anyone that is in the market for a BMW.

I brought my car to see if they can fix it up and they had everything my car needed and were very professional. They set up my appointment and took care of me when it came to paying for the service. Will for sure be back for any other problems I have with my car. Alan and Brandon were of great help during my experience.

Decent at best. Service department was sub-par. Dont expect anyone in service to answer the phone when you call. As for the extended service agreement we purchased, doesnt seem to cover any actual problems or issues...my fault for buying it...their fault for selling it.

Professional and friendly staff. All of the questions I had were answered right away, And never any pressure for any reason. Everyone makes you feel part of the “BMW Family”. (Also the location is a short commute too!)

Tommy was very friendly and accommodating. My vehicle required a maintenance while I was traveling and he fit me in and gave me helpful tips for future maintenance. I told him I’d had trouble finding and getting into a local car wash and he gave me some names of places I had not been aware of for my future reference. In the end, he had my car washed for me, which made me very happy and grateful. Very nice and clean facility.

Left my vehicle with them to have my noisy muffler looked at and a small rubber washer for my hatchback cover. They wanted to charge me $200 for that small rubber piece, and a few thousand dollars for a new muffler. This was in addition to $1500 in service costs to replace a few common fluids.I turned down the service and took the car to a smaller, local mechanic who examined the muffler. It was a quick and inexpensive fix for $50! This experience left a horrible taste in my mouth and has made me completely mis-trust the bigger mechanics. Ill be taking my business to the smaller, local mechanics with my business.

Your service rep, Tommy, was very polite. patient and helpful. He understood exactly what I needed, and was willing to help even though your dealership was going to make almost nothing from my visit. Thats admirable. You really have a nice operation there in Monterey.

Excellent care.My Service Manager, Mike Kyle is superb.He always exceeds my expectations and his communication skills are the best.He sends me text messages as needed or voicemails if I am not able to take his phone call.Your service department is excellent as well.I love the walk around video that I have received for my tires and brakes a few times back.Anna is the best.5 stars!Terrence C Hack MD

The entire experience was incredibly professional. I was there for service and was able to log in and work in a clean, quality environment. Notable was the care given to making guests feel safe, pens were sanitized before and after use, as were the car keys...every detail. Tommy was great to work with

Very thoughtful and professional sales staff. Many thanks to John Polli for his earnest efforts to win my business and make the purchase of my first spec vehicle an efficient and rewarding experience.

Parris! Ask for Parris Yancey. Solid experience, thank you Sir! Great job Paul, Devon, Kyle, Parris, assisting my purchase of a used 2015 Testarossa Fortwo!

Very odd and strange experience buying a car through this dealership. I can only attribute it to Sunday understaffing and practices in the dealership. I personally would not buy any car from this dealership and would not suggest you to try either. _FIND_SOMEBODY_ELSE_ who really care about the customers, since you paying them in form of commision for the way you get treated. I purchased used Fiat with them. As soon as I worked in into the place I been told that nobody there to help for at least 30 min... should of been a tell tell sign. When sales person finally appeared I was shown a car. I asked to show 5 cars which was advertised online, only 1 was actually shown. The rest were unavailable : in service or sold.... Why they are advertised as available when they are not just blows my mind. After I suggested that I would like to purchase the car I was told that it is likely take 1-2hr and I have to wait for finance manager who is not available. We agreed to meetup in 2hr. I got a call that they are not ready yet, but and should come back at 4:30 (one more hour latter)... when I got there... I waited without anybody talking with me for another 1:30hr. By the time we were done it was almost 7pm. That is 8hr since we started..... All that time salesperson had time to prepare the car....On top of that salesperson never mention to me a body damage (passenger door scratch) on the car. I failed to see it myself - my fault. Yet buying car at luxury car dealership you would expect that car salesman is aware of such detail and will point out to you that.Got home (5 min drive) to find a scratch... Contacted dealership.... no response ... not even a small note... nothing....Why would you want to buy a car from luxury dealership, pay commission and receive 0 customer service and waist 8hr on car transaction....? Just stay away, put your time and money at somebody who cares.

Great inspection of the whole car. They got it done quick. Answered all my questions the same day. real mechanics 10/10

It seems the service reps never listen to what I say and the problems I have always take multiple visits because what I asked for was never addressed. I never receive updates on the service status of my car even when overdue by a day or more. They have never responded to any voicemails Ive left. It took them over a month (a month, Im not kidding) to get me a set of windshield wipers. How hard is that? Who doesnt keep those in stock? Im so glad to be moving out of the area so I can be with a good BMW dealership.

I see they have 4.8 out of 5 stars, so most will skip this review, but here it is: Nothing great for a dealership. Sales folks, super nice and helpful, but the business department, a total mess, and service missed the fact the 2018 vehicle I bought for my 16 year old had literally no rear brakes. Business folks mis-titled the car, failed to get signatures from prior seller in correct locations, did not register the BMW Certified warranty, among other issues. The excuse from the Business Department was the person who did the paperwork is no longer with them, I guess a good thing. Service at least admitted to not doing a a full inspection of the vehicle, can you say safety issue? Worst part, all left to me address and to get a return call from them when there is an issue is like pulling teeth from an angry tiger, impossible, or lots of let me get you to the other department, no ownership. To date still no sorry, just more wasted time. You can only be told they are on lunch or they left for the day so many times, especially when coupled with no return call. If you use BMW of Monterey check your paperwork and know, if they mess up, it was expected and it will be mostly up to you to resolve. If you have another dealership within 45 minutes, try to get a matching deal and do the drive.

A great experience buying my new vehicle. Best prices around, well worth the drive.

BMW Monterey is the best BMW dealership on the West Coast. This dealership offers consistently superlative service, from start to finish. Client advisor John Polli is great to work with --- attentive, knowledgeable, friendly, honest, professional. Its literally a pleasure doing business with Monterey BMW.

Parts specialist has minimum knowledge of parts. She can only search parts by part numbers.

They were very nice and accommodating. Even though they’re about to close, the person really tries to find the guy who could help me get my car. It was quick. They’re efficient. Thank you to all of you for fixing my car.

Our service advisor Kyle was great. We got the tires installed in short time even though we didnt have an appointment. And, for a good price.

Buying a car at BMW of Monterey was a marvelous experience. It’s tremendous to be able to buy a new car locally while negotiating for a competitive price.

I purchased a pre owned 2019 M5 from Lithia BMW of Monterey in January of 2021. As an out of state buyer, I relied solely on the salesman to fully disclose the history and condition of the car. Based on his representation, I purchased the car and had it shipped to me in Florida. Once I received the car, I found that the car had significant damage all over the car which had been poorly repaired and repainted. None of this was ever disclosed to me! Beware of this dealer!

Excellent and friendly staff. They really worked with me as I had a unique situation. Considering a BMW? Go here first, then you wont need to go anywhere else!

I placed my order (#7358397) and paid for it. A couple of days later they canceled my order because they had listed the wrong price. Thanks for wasting my time.

Thank you Micheal Godlick & the rest of the staff at BMW of Monterey for an easy and stress free purchase experience. I am so excited about my new i3!

Helpful, professional and polite service.

Very friendly people that work there from Mike the representative that helped me get my car fixed due to the recall and informed me about other services that my car needed. Especially to Anna that works in the customer service department she makes it really easy to talk with I felt like I known her all my life very friendly and helpful 😊 😀 thank you for helping me and bringing such a warm full feeling upon arrival.... it makes all the difference in the world 🌎

It was pleasure doing business with BMW of Monterey. I worked with Parris in closing the deal and he is most hilarious person every. He treats people with respect and I highly recommend him and his team. I am including a picture of my purchase. The car was polished and thoroughly cleaned before I drove off. Will definitely do business with them in future.

I had such an excellent experience at BMW of Monterey. I highly recommend them. My sales person AD Was professional and very kind. I have bought many cars in the past from dealers this was by far the best experience I’ve ever had

Great experience with the dealership and with Nathan Reed. Professional. Attentive. Courteous. Highly recommend.

The entire experience was a pleasure! Really appreciate that we felt no pressure and our Sales Associate, Paris Yancy, whom we return to whenever we are considering a new vehicle, is knowledgeable about the vehicle specs and patiently works closely with us to find the perfect car for our needs, no matter how long it takes. His positive attitude, professionalism and patience are what keep us returning year after year.Another associate, Kyle who drafted the sales contract was also very professional and we felt like family, as he efficiently walked us through the dreaded paperwork portion of the sale with ease and good cheer. We appreciate the exceptional customer service all around at this dealership, especially Paris, and consider him our “go to” for exceptional customer service and amazing value.

BMW of Monterey has always provided a great customer experience for my family from sales to service! Repeat business is an obvious focus and it is apparent in the manner in which they interact with their customers. Thank you to Michael Godick and Devon Thompson for their help on my latest purchase, now our fifth BMW. They both came to me understanding my expectations and what I was looking for and presented me with the right offer. Keep up the great work BMW of Monterey!

Great customer service - efficient and friendly

Took the bmr in for a recall, service was quick, and staff was friendly and accommodating.

I am very satisfied with the service on my Mini Cooper

If you are concerned send me the key chain you promised.

Friendly, efficient service, very responsive. Did a great job detailing my car. I appreciated the loaner vehicle. Would definitely recommend.

Bought a bmw there yesterday....great service

Id like to thank mike kyle at service department for helping me as always during my visit here. For answering all my inquiries and for making sure i have a loaner car on a short notice while my car is in the shop.

They are Awesome! They did a courtesy vehicle inspection and a courtesy Car Wash!on my BMW and they even went the extra mile to send me a Video of my vehicle inspection so cool!Thank you all that work there You guys are All awesome and definitely Recommend to friends and family!👍😊

10/10 would go here again to fix a recall. The customer lounge area is comfortable, and you can see all the action going on. They also give a complimentary car wash (just a power wash with bubbles) which is nice if the car is covered in dirt and bugs.

BMW MONTEREY is by far THE BEST! Service is incredible! See Kenny there, he is engaged and awesome with his assistance and knowledge!

Very professional an respectful service department! was extremely satisfied with all the information an overall help the service manager Jeremy Carter was able to provide to get my vehicle back on the road an running strong at an affordable cost as well as putting me in a brand new 2020 330i M sport package Loaner while my vehicle was serviced overall great experience, Highly recommend Bmw of Monterey for all your service needs big or small.

Great customer service and great cars to choose from!

AD was an awesome sales guy. Quick responses and accommodating. Thank you!

Friendly, fast and efficient service department!

Everyone working at BMW of Monterey is so friendly. As soon as you walk through the door you are greeted with a smile. The work Ive had one on my car has exceeded my expectations. The work has been very detailed. Along with all this, my car gets a really nice wash. Dont have to take home a dirty car after repairs.

I just went here to get my oil changed as I have iLife synthetic oil service(or whatever its called) and the service met all my needs perfectly. Clean as hell, quicker than expected, temperature was nice, music wasnt too loud and everyone was nice as could be.Oh and they washed my car and I didnt ask for it or know they even had a wash. Im not in the market for a car but if I was I would definitely consider going to these folks. Mike was my service rep but I dont know who did the actual oil change. Thank you to everyone there 🙏

I Leased my Vehicle 6 months ago. I was helped by Ray he is awesome loved his customer service. I recommend ask for Ray If you go to BMW Dealer they are amazing they will help you look for what you are looking for no pressure. I loved my experience best customer service.

Cant speak highly enough about BMW of Monterey. Top notch in every area of service! This is the standard by which all others should be measured.

The best experience weve ever had buying a car! Ray was extremely helpful, professional, honest, and easy to work with from the first contact. He explained everything in details, took and shared extra pictures of the car when we asked for them, and then took his own time to bring the car all the way from Monterey to San Bruno, on a Friday evening, with the prepared paperwork. He set the bar very high! Sincerely appreciate great care and attention from the BMW of Monterey.And we definitely LOVE the car!!!! Thank you, RAY, many times!

Best customer service in the industry! Tommy and Zach are the best!

Always a smooth, professional experience.

Joe helped me with my vehicle and I had excellent service. I was able to use a loaner car while my car was being serviced. I also had the car fully detailed. It looks brand new.

Great customer experience, staff is very professional, knowledgeable, and friendly as well!They took care of my car needs quickly, and even vacuumed my car too!I highly recommend this location!

Unbelievable experience. We were blown away with the sales and service at BMW of Monterey. One of the best car buying experiences of our lives. Parris and Mike are both top notch. No rushing made sure we were 100% sure with our choice and no pressure. Highly recommend, NOT what I was expecting when we pulled in to the dealership at a friends recommendation!! We will be back!

Worked with Bryan Williams, he was great in getting us the information we needed, and setting up the car loan with our credit union. The loan officer at our credit union was impressed with everyone he worked with at Monterey BMW, and commented on their professionalism, speed, and accuracy. We can highly recommend for buying a used car.

Excellent experience from scheduling through drop off through pickup. I especially appreciated the virtual walk-around the technician provided. Very nice touch.

I had a great experience working with Misha Godick. He had spent plenty of time helping me to define the best configuration for my car based on my requirements. Misha explained every option in details. He did not push me to order features that I did not need to and did not try to sell me a different configuration car from the stock. He gave me the best sell price in comparison to other BMW dealerships. Overall, experience was efficient and positive. I will recommend his service to all my friends and will use him again if decide to buy another BMW.

I purchased a pre-owned exotic from BMW of Monterey a few weeks ago sight unseen (I am Los Angeles based). My communication with the dealers representative, Bryan Williams, was quick and effective as he got back to me promptly and went the extra mile to make sure the due diligence went forward smoothly. The deal was finalized quickly as well with minimal back and forth and the dealership arranged for shipping down to LA. Although the shipping process was not perfect, the car got here quickly as well. Upon arrival, I discovered a couple of issues that left me unhappy but the dealership stepped up and Amir Mohsin (the pre-owned sales director) took charge and made sure I was taken care of. Overall, this was one of my positive remote car buying experiences and I highly recommend BMW of Monterey to anyone looking for new or pre-owned cars given their honestly, promptness and their ability to take care of a discriminating customer such as myself.

I contacted several dealers in the Bay Area looking for one who was as motivated to sell as I was to buy. I ultimately had to branch out a bit and it did not take long to find these guys.Many dealers out there play games and are not direct with you - this is not the case with BMW of Monterey.John Polli was always quick to respond to my inquiry and tried hard to close the deal on my terms. Negotiations were done over call/text within a few hours.If you’re looking for a dealer who is motivated and upfront, give them a call and ask for John.

Great service for years.Sometimes difficult to touch base with the service department.

I’ve been going to BMW of Monterey for 11yrs and I love their service department. They take excellent care of their customers! I’ve had a positive experience with everyone there but Chris Almeida is wonderful and always goes above and beyond. It’s very important to me that I can take my car to a trustworthy place and the maintenance/ repairs are done properly.

As a service member were always on the go. You want a client Advisor thats attentive to your vehicle needs. I recommend you go see Mr A.D. at BMW of Monterey. Not only is he a veteran but will ensure you have the epitome of a car buying experience. Buying a vehicle can be challenging but not a BMW of Monterey. First Class....Hands Down.

Once again, they’ve gone above and beyond what’s requested to make sure the customer has a good experience. Home pick up and delivery during a shelter in place order. Thank you. Great service!

Thank you kindly for excellent service, once again. Anna was warm and welcoming, as always. Great service staff. I bought my Lexus from you for my Real Estate Business, with the lifetime oil change program. No regrets! Love this program! As a Realtor, I need the car in top condition and you are my go to service establishment. Wonderful new remodel and nice environment. I appreciate your assistance. Kudos to you!

I bought a car out of state and they shipped it to me. Only a couple minor hiccups through the entire process. Thank you!

Bob Thomas demonstrates the benchmark of how a sale should be performed. He was truly detail-oriented and provided an education that I truly value. I have only purchased Japanese luxury cars and crossover vehicles for the last 13 years (Lexus & Acura) and have been pleased.However, the quality and engineering of BMW along with a sales consultant that provided A1 customer experience...I am now a BMW consumer for life. I now understand what the driving experience is all about. I plan to be a long time consumer with Monterey BMW. Bob was great 5 Stars, I will be recommending my work associates and friends to Monterey BMW.Lastly, I must mention on other great experiences. Jamie in service was great he has a great personality and sense of humor. Also, Nate, BMW tech genius, this young man will go quiet far in his career. He has both intellectual ability and emotional intelligence. He was always willing to answer and demonstrate “how too(s)”, this was greatly appreciated.Besides returning for future services needs; I plan to purchase a second BMW for my spouse within the near future. So, Bob I will be looking you up soon again.Great Job Monterey BMW, continue providing great customer experience!Update: The quality of service continues Anna & Jamie make a synergistic team and this translates to excellent customer experience.

Great experience at BMW Monterey. I saw a BMW 230i that my fiancee and I was interested in online and set up an appointment with them ahead of time. Michael Godick was really understanding of our travel delays since we were coming from 80 miles away, and provided excellent service as we were test driving and thinking through our options. We got what we thought was a fair price, and they also didnt push as hard to sell their own products (like tire insurance) after the fact which made the overall buying experience very pleasant.

Gary Kihs was a pleasure to work with on my purchase. He pleasantly answered all my questions, was very responsive, and did what he said he would do. A breath of fresh air in todays world. Thank you Gary for your service.

Phil Holmes has been great from the start. It was wonderful to have a salesman know every feature of the car. I have over 15 new vehicles and not one salesperson has every taken the time to show and demonstrate the features of the vehicle, mostly because they did not know how to operate all of the functions.I went for my one month consultation. The service was wonderful. I was in and out in a jiffy. Phil awaited my arrival and took the time to answer any questions I had.I purchased my vehicle in July 2015 and I love my 435i Gran Coupe. This by far is the best and most beautiful I have ever owned. I purchased my first BMW in the early 90s and I still see that vehicle driving around town.BMW of Monterey definitely knows how to treat their customers with great service and attention.Thanks Phil!

This review is strictly from a purchase experience, not service. Of all the BMW dealerships in the Bay Area, this is the best one, from customer service, to genuinely nice sales people, namely Gary K. Ive been searching for an M4 at several dealerships, and despite this one being the furthest from home, it was the best experience. FAR better than SF BMW or Peter Pan BMW. Those treated me like I didnt know a darn thing about cars, but not at BMW Monterey. I felt respected here and taken seriously, esp being a female buyer, and not condescended to. Gary spent a lot of time with me (on his day off yet), and let me actually do a real test drive. How do you know how a car drives unless you drive it? There was nothing pretentious about this dealership or sales team, and I would recommend BMW Monterey to anyone. What I sincerely appreciated was his transparency on what discounts were available for this car (where a different Bay Area dealership I visited chose not to disclose that with me and pocket the money). I would purchase from this dealership again. If you are interested in a vehicle, I highly recommend Gary K.

Very disappointed with their service department. Quality and customer service has gone down hill. I was a long time customer over a decade but I will never go back to them to buy/service any of my cars. The level of service performed on my car was not up to standard and the service manager was very rude. I bought my new bmw over the hill this time.

John, the salesman, came across as calm, relaxed and patient. He was attentive, respectful and listened to what I had to say. I have found the entire staff to be friendly, eager to address my concerns and professional all the way. It was a very pleasant experience both with leasing the car and with the service department. The service department is an efficient, effective operation. I look forward to having the car serviced with them.

⭐️⭐️⭐️⭐️⭐️ BMW Monterey is hands down the best place to buy a car. Michael Godick will take care of every detail and work hard to get you the best deal. From the moment you step in the doors to when you drive out in your new vehicle, you are treated with courtesy. This is my second time buying from them, and it won’t be my last! Thanks Team!

Called about an internet ad for a used Lexus convertible. Gary was very responsive and professional. Most importantly he made our car buying experience relaxing. Everything from the test drive, answering questions about the car, and meeting our budget. We left with a happy daughter driving off her first car. Thank you BMW Monterey!

Nathan was the absolute best! My wife Katerina purchased a 2019 C.I Hybrid and is going to absolutely love it. Picking it up this Wednesday.

AD in sales has been awesome. I’m still months away from making a purchase but he has been super helpful and accommodating in helping me choose my next vehicle. Great experience so far!

The service dept. of BMW Monterey is world class. Mike Kyle my service director is always organized and prepared for my visits. Hes clear on describing the service and will go to bat for me with BMW to get repairs covered. They get me in and out of there understanding that my time is precious. My loaner car (always free) is ready and waiting. Thank you BMW for making car servicing easy.

Buying a new car can be very stressful. BMW of Monterey is such a professional team of individuals. I worked with Ray. He is a good listener focuses on relationship driven sales and is very customer driven. I am totally enjoying my 2019 330i BMW and look forward to working with BMW of Monterey.

I recently moved to the Monterey area from San Francisco. I was looking for a place to have my Mini Cooper serviced. I called your business thinking BMW would be able to service my car. While I was told a routine oil change could be completed, any warranty work could not be done as you do not carry Mini parts. So, since I only wanted an oil change, I made an appt.Everyone was very nice, however it took 3 oil changes to get it right. Oil kept leaking from the drain plug. As it turned out, the first and second mechanic had replaced the original O ring with a BMW part. It clearly did not fit properly. Only when the Mgr. named Jeremy stepped in did it get fixed by using the original O ring. This experience was very stressful.The end result was finally okay, but I didnt really understand why the O ring got replaced if it didnt need replacing.I hope to return someday, but hopefully this would never happen again.Thank you for your courteousness.

Friendly staff and excellent service!I was driving from San Francisco to San Diego when I got the Check Engine light on. I had to drop off my car without an appointment. BMW of Monterey not only accepted my request for vehicle inspection, but also they fixed the issue, by replacing a thermostat, which was the cause of the problem.Thank you for the flexibility to accommodate my emergency service request and for fixing the problem with a couple of hours.

Excellent

Took 3 series in for part recall service. Were able to schedule the service relatively quickly and made sure that I had a loaner which turned out to be a brand new X3 - great car. Car was ready same day and was ready for me as soon as I returned. Very efficient and Kenny was helpful and pointed out some items they found whilst completing the recall part replacement.

Joe Campo was exceptionally helpful, as I have always found him to be.

Bryan was very professional from start to finish. Never felt pressure and was detail when it came to the final purchase. BMW of Monterey has always been very professional, that is why I have now purchased my forth BMW there.

Easy to work with and communicative, no sales pressure, no haggling on price

Great experience on all fronts! Called and spoke to Perris, who was awesome! Very up front and communicative. We got there, looked at the car we were interested in, took it for a ride, then worked a deal for our trade and we were done! We really liked everyone we met there including Kyle who helped us in Finance. We love the car and even received a follow up call from Perris, who is a genuinely great guy. Thank you BMW of Monterey! Couldnt have hoped for anything better!

Easy to communicate with and all services were explained in detail. Appointment process also quite easy. Provided a very nice loaner and repair was completed ahead of schedule. Thanks to Chris for your attention and help. Very clean facility, and friendly staff. Car was returned washed and cleaned. Very pleased with the work performed. This will be my dealer of choice.

It was very easy to schedule the service. Service took longer than expected due to a damaged replacement part, but received prompt updates throughout. Very professional.

Work performed was done in a timely manner...each employee that we were in contact with was very helpful and friendly👍🏼

Overall pleasant experience. Service rep was professional, courteous and knew his job. Service was done in reasonable time and car runs great.

The staff is very personable.

Our salesman John Polli was incredible! Absolutely professional from his great demeanor to his courteousness. I would highly recommend Mr. Polli for your BMW purchase. The rest of the team at BMW Monterey was also very pleasurable to deal with. Excellent experience!

$400 for a brake fluid change? These people are out of their mind. You’re certainly not paying for friendly service here.

I bought a new 2018 M240i from Kyle S. I had checked at many dealers and their price was the best. I had to drive from Southern California to pick up the car at our agreed price. Kyle and Mike C. had all the paperwork drawn up and ready to go. It was a fairly quick transaction. Car was clean and washed. Flawless! Stephanie helped explain all the features. First class buying experience on my first BMW. I will be recommending them to my friends.

My recent appointment was very efficient. I arrived a few minutes early and my regular service advisor was with another customer. Another advisor asked if he could help and quickly checked me in. The new facility is very nice.

The experience of buying a Certified Pre-Owned BMW i3 from BMW of Monterey was actually very pleasant! I hate buying a car. I was planning to use a car buying service. I went to Monterey to check out i3 color combinations. Can you imagine test driving a car on the back roads of beautiful Monterey and along the coast? This dealership definitely has an advantage! But they also were there to educate me; I felt no pressure to buy a car. They did have the car I wanted. I felt their pricing was upfront and fair based on my research. I had visited a few other BMW dealerships and felt the BMW of Monterey dealership staff was very friendly, down-to- earth, helpful and not pretentious. The experience was surprisingly enjoyable. Special thanks to Gary and Misty!

My service engine soon light turned on and my engine was running rough. It was the weekend and I was from Seattle .I was first in line when the dealership opened on Monday morning. I plead my case to Joe Campo (service writer) and he said he would do his best to fit me in sometime during the day.I was shocked to hear at 10:30am that not only was it fixed, but that all 6 ignition coils and spark plugs were changed under warranty.Extremely happy with this friendly dealership.