They cancelled my appointment without and email or phone call. I went to the shop and they told me they were full. I now have to wait another month to have my vehicle repaired.

Prompt. Thorough. Recommend by my insurance company & worked well with them. They took care of everything, helped facilitate the rental car with enterprise & my car was ready a day early! Kept me informed with regular text updates.

My Land Rover was damaged while parked in front of my house. Caliber was the insurance company preferred shop. The whole experience was exceptional. Beginning with my walk through and on through the repair completion, Rory was the service person keeping me constantly informed. It was a relief not to have to wonder what stage my car was at or if there were any issues. I picked up the finished car and it looked great. Good as new. I hope I dont need their work again but if I do I would definitely go back to Caliber.

Sadly, my second minor collision using the Caliber Collision shop in North Seattle at 9200 Aurora Ave N 98103. The shop is close to my work and has an excellent working relationship with Farmers Insurance and Enterprise Car Rental. The people make this shop exceptional! Rory, my contact associate, kept me well informed on the progress and the repair people did an outstanding job. If you can dodge the stupid City of Seattle street closure on N. 92nd, you will not be disappointed!

First time car accident for me and Caliber made the entire process easy and seamless. Staff was helpful, knowledgeable and extremely welcoming. My car came back in perfect condition.

Very friendly, professional, and regularly communicative. They coordinated the repair timeframe, rental car, and where we were in the process. Excellent work; my car looks great!

My car was hit recently by another car and I was worried about getting it fixed and dealing with insurance.I was advised to go to caliber Collision and I’m glad they did. They made dealing with insurance a breeze, because well once I told them it was with insurance they took over and I didn’t have to be worried.Rory was a great guy! He helped throughout the whole process and kept me up to date every step of the way. Definitely recommend them.

Very satisfied with the quality of the repair work and communications to keep us informed on progress.

I never give 5 stars but caliber collision gets that. At the Thorndike location. These guys had me back good as new after a high speed hit and run. They were personable, professional, and truly cared about the situation and getting me back in my car. They were always available to speak with me and gave me updates daily. Highly recommended.

My truck was rear ended and ultimately assessed as totaled by Caliber Collision. I worked with Tralonte, who was incredibly helpful, professional and friendly. I would definitely work with him again! Very impressed!

I have to tell you that working with Brandy Williams (manager), Rory and Joy was an amazing experience. Each one kept me informed of the work being done, when to pick my car up and the perfect paint job on my new car. Thank you everyone for a job well done!!!

The front desk staff and repair manager were very courteous, responsive, and professional. Highly recommended.

Thank you to Rory and his team! Kept an old relic of mine on the road again! Really appreciated constant communication and overall professional experience

Great experience. You get text message updates every M,W,F to keep you informed.

Caliber repaired damage to my front bumper, engine hood and proximity sensors. They did a fantastic job realigning the sensors and repainting the damage. They worked quickly and kept me apprised of their progress on a daily basis. Thank you to Alex and his techs.

Abra Auto Body did an amazing job fixing my 2018 Ford Focus! Staff were professional and extremely helpful throughout the process! Not only does my door look brand new, they completed the job in HALF the time of the original estimate! I hope to never be back for future body damage, but if I do, I know exactly where I’ll go to get the repairs done! THANK YOU SO MUCH! :)

Our car was vandalized the windshield broken. They replaced hair included replacement of the windshield and calibrating it for all the other things that need to be done on a car nowadays. I would highly recommend the quality of their work.

This shop was highly recommended to me by USAA and I quickly saw why. I was frequently updated on the status of my vehicle (text, phone calls), the job was done on schedule, and my mechanic was very personable, respectful, and willing to answer all of my questions about the specifics of what was going on in the shop. I would return here if need be (fingers crossed that’s not necessary, though)!

Very professional, quality was absolutely amazing, extremely pleased.

Very good experience fixing my front bumper fender bender. The rates are reasonable, the employees are friendly and professional and the service was perfect and on time.

My vehicle was repaired quickly and professionally. Alex was very helpful and upfront about what had to be done to get my vehicle repaired and was a pleasure to work with.

I was the victim of a hit and run on April 19th. My right rear quarter panel was pretty crunched in, right on the body line. Keep in mind, the car was finished on the day I was told it would be done. BUT, it was still not fixed. There was a pretty good sized dip in the fender against the door that was extremely visible. There was also a scratch in the paint on the inside of the door jamb (which happened after it was repainted) and a paint bubble that popped and opened up to expose the sheet metal under the rear quarter window. So, I told them I didnt like how it looked and they rescheduled me to get it fixed and repainted again on their dime along with a free rental. When I got my car back, the body looked great BUT there was overspray from the paint booth that was left on the side of my front seats, the windshield (couldnt get a good photo of it), the weatherstripping around the door jambs and on the plastic paneling next to the back seat. I dont understand why they didnt think to clean it off when they were done.The paint on the rear passenger quarter panel is color matched, BUT there is a definite difference in whites from the QP to the edge of the door jamb. And no, its not dirty. I tried to wash it off.When I went to pick my car up the second time, all the lights on the dash were on (Check Engine and stability/traction control were solid, and my Center Diff control/SI-Drive lights were flashing) they plugged in their code reader and cleared the codes without my approval. I dont appreciate that happening ESPECIALLY when they didnt even tell me what codes were pulled. My insurance put a lot of money into getting my car fixed and it still isnt really how it was before the accident.I wont be taking my car back there again because they really didnt do good work and left my car a mess. I know it doesnt look like much overspray, but if you went to pick up your car and it looked like this, Im sure youd be pretty irritated as well.Is my car fixed? Yes, it is. But not to the quality of my standards or factory standards.I have an appointment to bring it back in for the third time on Monday, May 22nd to get the interior detailed and cleaned up, but Im really not sure if I want to take it back to them (because of my previous experiences), even though they are going to clean it for free.Also, this has nothing to do with anybody who works in the office. They were all very accommodating. I just wish it wouldve been fixed the first time.

100/10 the very best! Cannot beat Alex and the team over at Caliber Collision they do gods work!

Very friendly and kept me informed every step of the way. They were straight forward and thorough with my vehicle and its repairs.

It’s rare to find a truly human response these days, in the business world where “policy” marks a common deadend. Delivering high quality repair at competitive pricing, Caliber Collision in North Seattle has twice now exceeded our expectations. On our second car repair, they also demonstrated that their skills reach beyond technical expertise, exhibiting that elusive level of service that lifts the response bar from satisfied customers to loyal customers. Thank you Caliber, from GM to repair tech, for taking such good care of our family’s needs.

Awesome experience. Everyone I spoke with at calliber was helpful, knowledgeable, and easy to talk to. They were very communicative - it was good to know what was happening with my car every step of the way. My technician Mark was especially great - he went above and beyond to make sure my car left their shop as good as new. Thanks guys, Ill be recommending you to anyone I can, and though I hope I dont get in another accident, if I do I definitely know where to go!

Caliber Collision on Aurora exceeded expectations. They made a difficult situation easy and did exactly what they said they would do. They kept me informed of the progress so I could plan accordingly. I highly recommend their service based on their professionalism, personnel and communication.

Was rear ended and other insurance company was paired here. Overall great experience. Very satisfied with communication and outcome. Would go back again:) thank you!

Rory was excellent through the entire process

I had an excellent service experience with Caliber. The whole process from getting an estimate to having the auto body work was seamless and easy. I definitely recommend them. Also it was very easy to coordinate multiple claims with them and to get my rental car there.

Staff was very helpful and efficient. Office was clean and not crowded - Covid precautions were observed at all times.

I have had my car back to this shop 4 times to have work done, work fixed, fixed again, and now fixed again. Parts did not fit right. Paint does not match. Screws missing from body panels. Clips missing from front bumper weel wells. Car still does not drive correctly. They tried to charge me extra money after my deductible was already paid. Definitely a second rate shop that does shabby work. Now the car has tire damage from driving the car out of alignment. My car does not hold an alignment for more that 30 days. Never had this issue in the 140,000 previous miles on the car. Car would not drive straight. Car was out of alignment 3 months straight. After 3 alignments and paying for the last one out of pocket because Geiko would not pay for another alignment, I was forced to trade my car in for a different car. I lost around $20,000 in the value of my car. Geiko should have checked to see if the frame was bent and totaled the car. Instead I took the hit for the damage to the car on trade in. This is the worst shop in Seattle. I will be reporting all this to the better business bureau.

They do a great job and are very professional

Kirill, Vince and Caliber Collision come through again! I know its on every review, but I have to reiterate that these guys will find and fix whats wrong with your car and do it as inexpensively as possible. My car is old and it has many problems, but they were able to assess the heart of the serious problem and fix it.

I dont wish anyone to have an accident, but if it happens, go to Caliber

Great collision repair.

Very professional, timely update on on schedule. I highly recommend this location.

Lack of attention to detail. Informed that refurbished or poor quality parts used on repaired vehicles. Workers sit around while customer is told to wait when someone in the bay is available to retrieve car. Referred by USAA.

Competent, friendly, comprehensive, efficient, reasonably priced

Very prompt and friendly service. Quick completion of repairs, lifetime workmanship guarantee = happy customer.

New name, Caliber Collision. The work was done quickly,, within one week. Repair looks excellent. They offer you a lifetime warranty on the repair, as long as you own the car. They kept me updated with the repairs. Worked directly with my insurance company and the car rental company.Excellent service. I would highly recommend them to anyone. The estimate was cheaper than I thought it would be.

Very satisfied

Great staff, I highly recommend Chad

Great professional customer service! Above and beyond! My car looks brand new and its 7 years old!

DON’T BRING YOUR CAR HERE it is a scam! They are trying to charge me and my dad for taking apart the car and they didn’t even put it back together!! My car was running fine but now they expect me to toe the rest because my insurance company said it was totaled. All that was wrong with my car was the bumper fell off and the light was loose. Now they expect me to pay for a toe truck home! Absolutely unbelievable and they billed the insurance company for taking apart my car like I couldn’t do that myself?! PUT MY CAR BACK TOGETHER it’s not rocket science if you take someone’s car apart put it back together so they can leave you lazy jerks!

Great job and professional. It was the preferred vendor for my insurance so I cannot comment on their pricing compared with other shops but they did a great job on the repairs.

Reputable and would recommend.

Got my catalytic converter replaced within 2 days of its being stolen- fantastic considering how many are stolen in my neighborhood

Damaged Vehicle During Repair & Wont Take Responsibility- I was recently referred to Abra Auto Body for a vehicle repair. The responsible party’s insurance company, Farmer’s Insurance, is partnered with this shop and recommended them. At some point in the repair process, the mechanics detached my sunroof drain tube causing a leak in my driver side door. Living in Seattle this is very serious. When I took it to the shop they could not find the cause of the leak and the general manager, Eric, sent me to the Toyota Dealership to get a diagnosis. Toyota discovered the detached tube, reattached it, and confirmed and documented the damage was from the repair. I sent the bill ($150.00 ) for this correction to the shop to be reimbursed. The office has been difficult to get a hold of and after 2.5 weeks Eric finally responded and is only offering to pay for half of the repair even though they have a lifetime guarantee on their work and caused the damage. He said that half the cost is all his regional manager is approving. I believe this is wrong, if the shop caused the damage, referred me to get it confirmed at the dealership and has the confirmation in hand it should be a no brainer that the reimbursement must take place. As I’ve researched what to do next, I’ve been referred to the Better Business Bureau for their dishonesty. Such a shame.

Beyond amazing! This location closed, so visit Renton instead. Travis and Chris are great!

I wouldnt even think of going anywhere else. Friendly, professional, tip top repairs at the best possible price. Karrys is the best!

Good quality work and excellent at communication w me as the customer.

Very nice people! They did great work on my car and were very professional with their practices. My car was also done faster than expected despite their high volume of customers.

Just moved to here from Idaho and it’s been hard to find a car service place like back home. Amazing service, amazing job on the car, just an overall great experience!! Definitely will make this my new place in Seattle.

Took my car in here after insurance recommended. We’re friendly and quick the entire time and kept me updated via text as well.Would come back with anything I needed done in the future.

I had such a great experience here! They had great customer service and they were quick and efficient. I would highly recommend abra auto to anyone. I will definitely be going back here for all car related needs

Highly disappointed by this shop in every way. I was involved in an front end accident that was not my fault, the lady whos fault it was, was driving a rental car so I knew it was going to be a hassel getting my truck fixed, but this shop made it 20 times more of a hassel.I dropped my truck off on a Monday and didnt hear from my service advisor Andrew until the following week on tuesday, I figured my truck was being fixed this whole time, instead it took him 8 days to call me and let me know that he had not been able to reach the insurance company for approval. So I gave him all the information again. Then on the following Wednesday, he called to let me know it should be ready on Thursday if all goes well. so I waiting for a call on Thursday to let me know my truck was ready,no call. I finally just showed up on Friday and was able to pick up my truck. When I picked up my truck, there was a new stratch on my door, some sort of chemical spray inside my truck ruining plastic trim and still wont come off my windshield, the messed up my visor on my window so my window wouldnt roll up correctly, and they had replaced my headlight with a non factory headlight. I understand that it was the insurance company who approved what parts for replacement however this was the lowest quality headlight I had ever seen, it was aimed at the ground and they put a complete different quality and color of head light in my truck, which the one that was in it when I dropped it off still worked perfectly fine ($70 light). I called that night, Friday, because I was highly disappointed by the light I was supposed to receive a phone call Monday morning about getting it replaced from Eric the general manager, again no call. so I went there and he took a look at my head light, said he could adjust it, then admited they had put in a faulty headlight unit.I express to Eric I had to have it fixed by Friday because I was going on a road trip that I would be driving at night in the snow and I needed to be able to see. I called on wednesday, wasnt there yet. I called again on Thursday around 2 pm to see if it had arrived, mind you Im leaving at 4 am the next day, and Eric says oh ya it showed up this morning. You would think if you have an irritated customer that waiting for that headlight as soon as it came in, you would call, but nope he then had to have a tech stay late because they leave at 330. I also asked for them to replace the bulb (Eric did offer to replace the bulbs also) with the same matching color and I wanted white light because thats what I had before, they should have repaired my vehicle as close as they could to it condition before the accident.In the 45 minutes I was waiting for my light to be replaced with a correct lights, 2 customers came in to pick up there vehicles. The first lady came back in because a tech had left a soda pop can in her car and the second customer came back in because they didnt mind wiped the car paint pen off they use to mark the areas that needed to be fixed. Its now been about 6 weeks since all this happened and the brand new bulbs they put in my truck, 1 has already gone out and so I had to purchase my $70 light again. There is still some sort of chemical splatter on my windshield and plastic trim that i am still working to remove (still not sure why they were inside my truck with something that sprays).When you are in an accidnet the body shop could at least try to make a stressful situation easier they definitely maybe it twice as stressful.The general manager Eric obviously doesnt care about customer service or the work his shop is putting out. I wouldnt recommend this shop to anyone, and I doubt the other 2 customers would either.

Abra is a preferred shop for our insurance. They do high quality work - weve had two repairs done here and you cant even tell that there was damage. They give a lifetime warranty on their work, though I cant comment on that because thankfully we havent had to use it. The staff has always been friendly. My only complaints are how long it takes to do repairs and the fact that despite the sign saying drop in estimates you really have to make an appointment to get one done.

Granted it was the Everett location specifically earning the one star, ANY place that is not Abra is a far better bet. Save yourself the time, trouble, energy and go anywhere else. Seriously, if the next closest shop was like 200 miles away, I wouldnt hesitate towing it that far! Itd be done quicker, cheaper, better workmanship, and a much better chance of those people giving a damn

Everything was great. We were well communicated with throughout the process, the craftsmanship was excellent, the office workers were kind and professional, and the job was done perfectly on schedule. I will recommend them anytime i can.

I had a terrible experience here, on top of an already horrible experience with my accident.I was recommended to bring my car here by my insurance company and when I brought it in, the adjuster Debbie checked out my car and told me what scope of work might be needed. I left it there on a Wednesday morning. By end of day, I had not heard anything about my car and needed to call in to ask for an update. Debbie told me what they found, how they were going to fix it, and when it might be ready.The next day, I had to call again for an update. Debbie said they were finishing up the painting, would clean the car and I could pick it up by 7. I got there around 6:30 and they charged me the wrong amount that was not what my deductible was or what my insurance adjuster quoted me. I had to pull up my e-mails and documents to straighten this out and pay the correct price. When the person pulled my car up, he said they had forgotten to wash and detail it. How do you forget this? If its standard? I was in a rush and needed my vehicle the next day for personal use, so I asked if I could bring it back on Friday. They said that was fine.On Thursday, I walked up to my car and noticed that the same scratches from the accident were still visible and NOT painted over well. I called ABRA to ask what they actually did to my car, because nothing seemed fixed. Debbie then said they had done something different to my car than what she originally told me, with a very nonchalant attitude. I told her that I was disappointed that my car wasnt fixed as I paid money for this. She blamed the insurance company. She also stated she would be happy to come get my car and bring it back to the shop for a wash and detail since they forgot. We agreed to a time on Friday morning and when that day/time rolled around, no one called. Three hours later, I got a text from her saying that she would have a team out after 1pm. I told her this was not what we discussed and that I had things to do. No response from her.Im VERY disappointed and will not be recommending this shop to anyone.

Twice, Ive had to come here for accident-related repair. Both times, the team has been very thorough and communicate any changes well. Would gladly recommend!

These guys are excellent about letting you know exactly whats going on with your vehicle while they are repairing it. Thats nice to not have to wonder.

One of the worst repair places Ive ever been. Typical lowlife, bully car repair shop. This kind of repair shop is a dying breed. People dont fall for bully tactics anymore. If my car would have come out in great shape I wouldnt have cared, however, the body and paint work was done by a amateur who ruined the look of the car, and took an extra week. I wasted my time and money here.

My car was hit while it was parked twice in a single month.The first time, the other party had Allstate for their insurance, I took my car to Carstar in Ballard which was recommended by Allstate and it was horrible. They never calledme, I had no idea what was going on with my car and the whole thing was a nightmare!The second time however, the insurance company was Safeco and I took my car here. Enterprise had a car ready for me when I got there and I received regular text messages throughout the repairs detailing what was going on and when I could expect to pick the car up!I really hope Id never have to go to a body shop again, but if I do, Ill be going here.

Great auto shop. Fixed my car quickly, there were a few mistakes but the management was quick to fix them and get me on my way.

Welcome to the Abra Nightmare-Renamed ----Cabiler Collision-----Note about rebranding- this is done when you have a bad brand name you want to lose affiliation of your brands name due to low quality performance.Rude manager - this guy strait lied to my face about my coverages and what is included in a repair. After he failed to actually complete the repair.Feel free to call and express your concerns - clearly this guy need some support in understanding costumer services.*My gold car still has a silver bumper*-Still not satisfied with any of the low quality repairs.Ultimately- the district manager decided to pick up the bill at an independent non-abra shop......... after 4 visits to the location in which his team could not complete a very simple repair. The desire to reuse damaged parts, used parts and bully clients of insurance companies for their profit margins-Is glaringly clear-Best to avoid these people at all costs.

They did a good job calling throughout the process but getting them to answer their phone was ridiculous.

Quite pleased with the fact they performed a thorough cleaning of the interior after doing the body work.

Horrible place, dont go here ever.First, they caused scheduling problems, committing to one time and then at the last minute asking me to come some other time as the previous time was not available.Second, I agree to that time and get the car for repair and they make me wait for an hour there just to tell me they forgot to book the rental car that we had agreed to before. So I had to go to enterprise separately and spend time getting the car which took another hour of overhead.Third, they dont cover OEM parts with their insurance partner, and during signing they say we can work something out later. They give some extra amount for OEM parts cost, and then the amount changes just on the day of getting the car back. The whole OEM parts affair surely feels extremely sketchy. This is not the first time I am going through all this, trust me there are way better Auto Body Repair shops right in the neighborhood.And lastly, two months after the repair is done they leave a voicemail saying I have some outstanding balance of $871 and theyll call collections if I dont pay within 24 hours. I had not only cleared all payments, but also paid additional cost just because their insurance partner does not cover for OEM parts. To top it all they have extremely rude people to work with and poor quality service.

Three visits: hit and run driver demolished back of 2012 Prius C. Returned to us looking like new. Second visit hit in the right side by inattentive driver again it looked good as new. Third time left side hit by unknown person, looked undamaged when we picked it up. All three repairs ready on date specified.

Was able to get my quote for my car repair done here quite quickly.

I had a very, very poor customer service experience with ABRA on Aurora. When I first went to drop my car off after an accident they were out of envelopes for their after hours Dropbox. While waiting in their waiting room I had to listen to their receptionist talking loudly about her in laws. They answer their phone maybe 1 out of 4 times during business hours. I left voicemails three times, they didnt call me back ever. It took them 4 days to give me a quote on my repairs, and then they never sent the quote to my insurance even after repeatedly calling them and asking them to. My car sat on their lot for over three weeks before it could be declared a total loss.I will never take my car to this shop again for any reason. The only reason I would recommend ABRA to anyone is if I really didnt like the person and I wanted them to be miserable.

Great place for body work. Joe is really easy to work with and very helpful.

Quick, excellent work. Surpassed my expectations.

Excellent job of repairs. Looks like new.

Took my brand new Honda in for a minor fender bender because Geico recommended this place. I picked my car up only to have the engine stall out on the way home (less than ten minutes of driving). Had it towed back to Abra under suspicion that this was related to the work they did and Abra informs me that they have an excellent in house mechanic before I even had a chance to ask questions. Very suspicious. After keeping the car for over a week (and telling me about the hundreds of dollars worth of hours they put into my car) they still wouldnt tell me anything about what was actually wrong. At the same time they told my insurance representative that they didnt have any mechanic working there at all. I finally had the car towed to a different shop only to find that the timing belt had mysteriously gone out. Moral of the story is that these people are crooks and you should seriously reconsider taking your car here unless you want it to mysteriously fall apart when theyre finished.

Id like to start out by saying that the customer service manager Randy Barrett is a nice guy. Hes the only reason Im giving 2 stars instead of 1.I was side swiped by a kid and his insurance was to take care of the repairs. 2 things that were supposed to be taken care of in the first place by Abra were not, and I had to pay out of my pocket for them to be done correctly.The first thing was the door edge mylar (clear protector). The first time it was done, there were 3 huge bubbles. After a few weeks, I had to pull tooth and nail just to have it done again. The mobile sublet for mylar work was not there, so Francisco (one of the techs) applied the mylar. When I inspected his work, it looked worse than the first time. He stated it was normal and rushed me out of the shop. After a few weeks, the bubbles were still there, so I paid a more professional shop do it correctly.The second thing was the side view mirror. The damaged side view mirror had a carbon fiber wrap that needed to be replaced. For a little over a month, I was driving around with only one side view mirror with a wrap. Abra would not take care of it after several back and forth emails, which ended in me asking a question left unanswered (I can provide the emails in case Abra tries to delete this review). I ended up paying out of my pocket to have the side view mirror wrapped.I told Randy that I would give excellent feedback on a survey if these 2 things were taken care of. Since they were not, I am here leaving an honest review of their workmanship, or lack thereof. I would find a different business if you want your vehicle taken care of properly. If you dont mind sub-standard workmanship, then Abra just might be what youre looking for.

I havent got my car back but I already have a bad customer experience with them, I was using Geico directly to claim my body repairing on the bumper and drivers rear panel. I checked it on Tuesday, the paperwork is very fast as I use the Geico Xpress online, and they initially gave me a 10 days repairing estimation and said it should be done by the end of next week, they sent me a real emailing update about the car is being taking care of, and when I called the next week on Thursday they said the parts were just delivered and start repairing. how could it take 6 business days for getting the parts without sending me a message about the delay? then, now, they postpone another week and said the ETA is 21 days from the beginning, its a double of original ETA!!! I trusted Geico and their services, but it made me 100% disappointed with both of them after this claim. If youre not Xpress, please DO NOT TITLE yourself as Xpress, youre losing your customers!

Nice people who do great on-time work

Quick, easy, Competent and BUSY! One cannot ask for more.

Great place to get car work done!

Great service

These people were great!

Very nice employees.

Responsive and professional. Delivered early on big body job.