Paul has the top notch skills and is willing to travel the extra mile to help me fix my car in most economical way. My car’s bumper was slightly bent, when no other auto shop was willing to take it in without replacing the whole bumper, Paul helped me save the piece and saved me hundreds of dollars!They were very honest and transparent with us about the cost and the repair results, but the repair is exceptional, my car looks brand new. They have to repaint the fender, and even though red is extremely difficult to match, they matched the color perfectly. (See before and after!) I really appreciate their service!!

This place has the best communication I have ever seen. The receptionist whos been talking with me while my cars in the shop is the most kind and thorough person ever. Its so rare to get such amazing communication from places like these, but this place always comes through. I would definitely recommend!

Second time in 3 months I had my car hit. Took it to them first time by chance. Close to where I worked. Got so fortunate! Both times extremely professional and you just know how much they care and work. I highly recommend.

Professional, does great work, and finished earlier than we were promised! Only bummer is the City took away parking in front with a bike lane. H & I totally accommodates customers though by coming out to meet some the block where parking is available.

My Camry’s front bumper and side panel got scratched in a parking incident. Both Paul and Yuchu were amazing to work with. They fixed my car and the damage disappeared completely. The cost of repair was also reasonable. The car now looks brand new. I highly recommend this place.

Very thorough, very personable and fair prices. They know their trade and try to find best cost and repair for your specific circumstances. Highly recommend. Trustworthy.

Great service. Tree fell on our brand new car and we had cheap insurance as a holdover from my previous beater. They fought on our behalf to ensure everything was restored to its original condition and were transparent, caring, and communicative throughout the process. Please give them your business.

Exceeded expectations by a very wide margin. I needed a new bumper on my car. They replaced it in half the time that I expected. They stayed over an hour late because I got held up at work. They matched the color on the bumper exceptionally well. The job they did was not only phenomenal and done in a very timely manor, it was done with an obvious desire to give me the best service they possibly could. When I got in my car (which was filthy when I dropped it off), I noticed they had put all of my dishes and extra things into an organized box. They vacuumed my floors. They cleaned the exterior of my car. The bumper looked absolutely amazing- the attention to detail on color matching (which they knew I cared about) was stellar. On top of ALL OF THIS, they were undoubtedly kind hearted, ethical people with a clear passion to give incredible customer service. This is my first time ever giving a google review, and these guys have earned every word of it. I will copy this into yelp, apple, literally anywhere I can say something good about them. I could never say enough good things about this place. If you need work done on your car, there isnt a better place to go in Seattle.

Great Work! Fair pricing and finished ahead of schedule.

Cannot recommend H&I Automotive enough. Professional service with clear communication. I went to them because my car had been involved with a hit and run while it was parked. They communicated with the insurance company and even let me pick up my car after business hours due to my work schedule.My car looks brand new, the work is impeccable and they cleaned the inside too.Above and beyond service, and Im so grateful to them.

This place is really cool this is that the honest bunch of people in there and theyre talented Im glad I went there and any other mechanical need them to take it might be up there.

H & I provides service thats memorable. I did sheet metal and painting on my scratched and slightly dented back door and back wing there, and when its done, not only was the area fixed with quality, the internal space was also cleaned and the car was waxed. Yuchu is sincere and trustworthy, and its not difficult to tell theyre not doing one time business, theyre treating you like customer of a life time.

I have had several cars includng a 1987 Honda Accord (damaged in a hotel garage), and most recently a 2006 Scion xA (fender bender with an Uber driver). Ive taken both cars to H&I for body damage and repainting. Communication was great; work was on time and they interacted with the insurance company to my advantage, including some additional repair requests from the last incident that werent included in the initial estimate. They were able to get insurance to come through. The Scion xA was my particular favorite and they treated it so well. I was able to get good resale value on it when I went to purchase a 2013 Scion xD (again, white). Honestly, I wouldnt take my car anyplace else.

We scraped our car along our carport. The estimate was easy to get and they were able to get my car in the next week. It took them less time than estimated and the car looked great. You cant tell that any work was done! I would definitely recommend them to other people.

This is a small family business that is genuine, trustworthy and has great service. I would totally recommend them - they do the extra mile to make their customers happy

H&I is the only auto shop I fully trust in Seattle. The service and pricing is excellent and everyone is so friendly (and their dog is so cute). We will be going back for as long as we are in Seattle and highly recommend to everyone else!

Really upfront people. Good quality and they work fast. If you have a auto-body problem, come here! Very fair pricing, was really happy with the result.

I suggest you look different places before you go here they try to over charge me for something that cost me $3,800 less to fix then what they was trying to charging me

The service staff is attentive even the security guards are nice and kind. This is not that big but they have a variety of choices from locals and imported.

Needed a quick estimate. They were fast and friendly.

Really incredible and fair service. I was referred to H&I from another auto shop as they did not do body work at that shop. Yuchu was able to assess the damage on my car quickly and is clearly very knowledgeable. They were really great with communicating, even emailing an updated estimate to me once they found additional damage on my car during the workup. The staff at H&I were friendly, responsive, and professional. I was very satisfied with the service and the work they did on my car. They even vacuumed the inside of the car and washed it spotlessly on the outside. There was a paint scratch on the front side of my car from a previous accident, and they even worked to take off the paint. My car looked so much better than when I had originally dropped it off! I will definitely be recommending H&I to anyone who needs body work done on their car. (Also, their dog is really cute!)

My experience with H & I Automotive well exceeded my expectations. They were quick, honest, and effective at repairing my car after it got hit in a parallel parking accident. They charged very fairly and made sure my car was good to go in time for the next work day. I cannot recommend them enough!

We went to H and I to have our Prius repaired based on reviews and we were not disappointed! Their service was excellent - Yuchu was so incredibly helpful in navigating the insurance process - and the car looks amazing. They were great at keeping in touch about progress, which was really appreciated as it was over the holiday period and we had a lot going on. We will definitely use them for any auto body work we need in the future and highly recommend!

I never thought I would encounter an auto service that would be amazing, but this one definitely is. My car got towed there after an accident and they did a fantastic job at fixing it. Yuchu kept me updated over text about the progress and they took care of all communication with the insurance. Very friendly and nice people. Would definitely recommend and this will be my go to place now in case I need anything done.

Quick estimate, quick, good work, honest and friendly!

Good fast service.

Car broke down on road trip to Seattle, just as I was arriving to the Capitol Hill area. Contacted H&I and they were able to get it right in their schedule. Paul & Carl went out of their way to get me back on the road as soon as practical. Did a great job. Very fair and honest. I was impressed with their integrity and service. I would definitely use their services if I lived in the area.John D

I can not overemphasize what an amazing business this is. I am parkingly challenged and I have dented my car several times. Every time I have come into H&I they have given me quotes that are 30-50% less than the others I have received. They do beautiful work. The honesty and integrity of the people that work there is exceptional. They are also very nice people with a friendly dog.

FANTASTIC! H&I Automotive is amazing. They understand customer service and are always willing to help you prioritize repairs to work with your budget. They are honest and stand behind their word. And, what other mechanic cleans your car and leaves you a rose? Seriously! I have been a customer for several years and will not go anywhere else! My Mustang drives itself there when it doesnt feel well and needs an oil change :)

Great work at fair price. Handled everything with our insurance company. Work completed when they said it would be.

High integrity shop that does excellent work. I’ve had multiple vehicles repaired here.

I took my 2014 Subaru Forrester in for repair of my front bumper and hood. The evaluation was thorough and the estimate complete. The work was accomplished on time and within the estimate.I called and was told the car was ready. I picked it up the next day and noticed that, although the bill included paint matching, the front bumper was not the same shade as the rest of the car. I was told that current factory supplied paint was a lighter shade than my car and that if I wanted the paint to match I would have to give them another day. When I questioned why I was told the car was ready I was told, “I didn’t know you wanted it perfect.” I don’t think that is 5 star work. I would probably go back but would budget for an extra trip to check on their work before pickup.

Ive taken 4 different cars here over the past 6 years or so. Everytime theyve done a good job. Theyve also managed to get better parts for my car than what the insurance company was originally willing to pay for. For instance when the insurance company wanted to put an after market bumper cover on my car, H & I got an OEM bumper cover.

If you need your car repaired, H&I is the place to go. I originally went to get my fender repaired, but turned out I needed a wheel alignment first. Paul actually told me to go to a shop that does the alignment first and then come back to him when I had the budget. Really appreciated that he didnt try to push anything on me and had the genuine interest in the health of my car and my financial situation above everything else. I went back to get the fender fixed and it looks like new! They were super considerate of my budget and were a pleasure to work with. This is the best shop around!

Spent time to help me find a cheaper option for cosmetic repair.

I have been going to H&I for years, since they first opened, and have always had excellent service. I have recommended H&I to friends and family and everyone has always had a very good experience. You can not go wrong. Honesty and integrity INDEED.

I travel a lot for work; in fact when the time came to fix my car, I was dreading taking it to the shop. H&I made it a seamless experience. They worked well with my insurance and really took care of my “bat mobile”.I had stopped in earlier to check the shop out. The team at the shop showed me such great service that when my insurance asked where I wanted to get the work done, I didn’t bat an eye.On top of that, when I picked up the car, it looked brand new. The folks at H&I cleaned both the interior and exterior. They didn’t have to do that but they went above and beyond and I appreciate them for that.Also, if you like dogs, I think the owner brings his pup into work sometimes. Save yourselves the hassle with other shops and go to H&I, you really will not regret it!

Great auto body place. These guys charged us less than half what the other places were quoting. Saved us over a grand easily.

I brought my car to H & I Automotive after having been hit head on and as a result the car was totalled. And H & I Automotive and their superb and very skilled automotive technician did an excellent job rebuilding my Toyota Camry Hybrid! Thank you H & I Automotive and Thank you Paul!

Great experience with H&I. They were very friendly and didnt try to push anything on me, and had my car ready ahead of schedule! So far, the work they did was top quality as well.

I had an issue with my old stereo system and was trying to cut its power altogether. The employee did a great job of the task for me and as I reached for my wallet, he shook his head and said, no charge. How many repair shops in Seattle will do half an hour of good work for free?

Extremely helpful with the quote to do work.

The owners of H&I are professional, transparent, and honest about quotes. They take the time to explain why a paint job costs as much as it does, and offer varying levels of service. Highly recommended.

Absolutely fantastic quality of work and caring customer service too!

Honest and fair assessment of my car, and go above and beyond. Personable!

A beam from a balcony fell on the tail end of my Lexus. You cant even tell anything happened. They fixed my quickly and werent super expensive.

Honest

Well the late season snow storm caught me and on the way home hit a really slick patch in my Tacoma pick-up. Slid off and over the curb, got hung up on a electrical pole guy wire. Lower door panel and scraps down the side of the bed. Got an estimate from the insurance company and took it over to H&I. They were very busy, I wasnt the only snow damage, but they scheduled me for the following week and said they would need 2 or 3 days. They had to pull the bed off. They called when it was finished and you wouldnt know anything had happened. They also took some pictures of a previous repair (that I didnt know about, I was the 2nd owner) where they hadnt painted a sub panel that you couldnt see unless the bed was removed. They went ahead and painted that area with no charge. Great service, good people.

I got in a car accident A few days ago, and they were super helpful with the insurance, and Told me what i needed to do, I would definitely recomend this guys!!!

This place was great. They fixed my car from a near-wrecked state to like new, and when my car was hit again a few days after getting my car back, they touched up the paint for free!

I was in Mesa on business, driving west on Hwy 60, and experienced a loud flapping noise in my engine. I made it safely to a motel, stayed overnight, and then proceeded to look for a nearby service station to help me out. One of the mechanics asked me to take him on a test ride, and shortly after he heard the noise, he told me to head back to the station where he immediately diagnosed and fixed the problem, and sent me on my way at no charge! I indicated that if I ever returned to the area I would be back. Two years later my wife and I did move to a retirement community in the area, and we have been using H&I to service our car ever since. We have not been disappointed. The car gets proper servicing, and when there is a problem requiring special attention, we are clearly told what the problem is and are given the estimated cost and time for the servicing. We have always been pleased with the results, including fair pricing.

Quality work at a reasonable price - strong recommendation

Paul and Yuchu are great. They took great care of my red 2009 GTR! Highly recommended!

Weve used H&I for more than 15 years on 4 cars. The very best. Very friendly.

Real nice folks.

Took my Mercedes in after it was side swiped while parked at work. I came in, and the co owner seemed upset because I didn’t have an appointment. She told me that tomorrow was Independence Day, so I needed an appointment for a quote. Lol. What? I didn’t know there was such a thing as “pre Independence Day”. I’d understand if I needed an appointment for a service, but I just needed a quote. How hard can that be? You look at the car, take some pictures, add up the costs and labors, and print out a quote. There was another lady who was sitting, and had been waiting for a quote also. The owner didn’t say anything to me after she told me I needed an appointment. Not even a “Would you like me to schedule one for you?” She told the lady waiting, that she was ready to take a look at her car. I went outside with them, and after she finished quoting the lady’s car, she looked over at my car and said “We don’t do Mercedes.”, and just walked back inside. LOL. What great customer service skills! I understand that there’s nothing she can do for me, but at least seem a bit friendlier. I guess they don’t work on luxury cars because they’re more complicated, but they should at least post that info on their website! I’ve never seen an auto body shop pick and choose what cars they do, and don’t work on. I’m glad that they don’t work on Mercedes because their customer service skills, reflect on how they run their business. Poorly.Response to the owner: Lol. That’s such a lie. I came in at around 2:30 PM. I know that for a fact. I get off of work at 2 PM, and I drove to your business as soon as I got off. As for the comment about how I interrupted you and your customer, that’s also a lie. I didn’t insert myself into your conversation. I walked into the establishment, and spoke to the lady who was at the front desk. She wasn’t doing anything at all, so I notified her as to why I was there. I didn’t expect her to drop everything, and give me a quote right then and there. If she needed me to make an appointment, she should have assisted me in doing so. Not just ignore me, and pretend like I’m not there. She told the customer waiting “Okay. Let’s go outside and look at your car.”, and just walked past by me like I was non existent. She could’ve told me “Sorry, but we’re really busy right now. Could you call to make an appointment?”If you’re short on technicians that work on European cars, then you should’ve told me so when I was there. You guys said “We don’t do Mercedes”. That means that you don’t work on Mercedes AT ALL. Not that you’re short on technicians. You can’t expect me to call and make an appointment, when your co owner said that you guys don’t work on Mercedes. How would that make any sense?I didn’t give you one star because you didn’t give me a quote right away. I gave you one star, because of how you handled our interaction. How could I have the chance to pay you, when you said that you don’t work on Mercedes!!! You guys literally told me that you don’t work on Mercedes to my face, and now you’re telling me that you’re short staffed, and that it’s my fault for not making an appointment. Please get your story straight before getting upset that I gave you one star. It’s either you work on Mercedes, or you don’t. I’m assuming that you don’t, because I checked your Yelp reviews, and it looks like you also turned away another gentleman looking to fix his BMW. You said that if you did a bad job, then it would be fair for me to give you one star. In my opinion, you did a bad job when it came to customer service. Your co owner was not friendly, nor did she care helping me set up an appointment. You scolded me for not having an appointment, yet your co owner didn’t even offer to help me make one. She looked unhappy and displeased about me being there. So of course, I’m going to share how my experience was.

The repairs done on my car at this shop restored my car back to original condition. If ever a need arises for future repairs I will defiantly take my car back to this shop

Very friendly staff... they do quality work here.

Great fast service and reasonably priced.i will always service my car here

Attentive, efficient, sensitive to cost.

The lady was very rude

Helpful but surprisingly expensive.