The best, most efficient and courteous service Ive ever experienced from any cell phone business anywhere. After walking in and explaining my needs and type of plan I wanted, Verizon rep. Andrew was highly knowledgeable, and worked hard to find me the best deal for my specific needs. There were 2 other customers waiting and Andrew was able to simultaneously work on all 3 three accounts with no delay to any of us! There was no high pressure sales pitch, just quality customer service. I left with a better plan than I had previously, at a lower price! Highly recommend this store, if you are in Eugene/Springfield area, and dont want a long wait time.

This is not a Verizon store there are extra fees you can avoid by going to a Verizon store, they also can not get all the phones that Verizon has but they won’t tell you that, they will just tell you they are unavailable or out of stock. Just be ready for extra fees and limited selection of phones. I would not recommend this store, it’s policy’s or employees. It’s deceptive they don’t have to put go wireless on the marquee sign

Went in on the 8th of September with my sister to change to Verizon from cricket. Let me tell you that Chadrick is awesome!! He went above and beyond everything to help us out! We wanted an iPhone 11 which he only had 1 in the store. So he said he will order another and call us when it’s ready. We went about our day and ate lunch, and about an hour he called me and told me that he would go to another store to get one, so I told him yes that’s awesome and we came back in. He seriously went above all we could ask for because he gave us all these coupons and discounts and was just so nice through it all. He seriously needs a raise man! I give him all 10s!! Thank you for your help and for being so nice and helpful!

The workers here were really nice and honest about policys

Best Verizon store. Employees here are incredibly kind, knowledgeable, and helpful with products and services. My husband and I have been here multiple times and we have only had positive experiences with the customer service here.

They dont accept cash payments for your cell phone bill because of a covid rule they made up. Other Verizon stores accept cash so Im guessing the soy boys is in charge here are scared of the coof

Excellent customer service from both Justin and Andrew today! We will be back for any of our future Verizon needs!

I went to this Verizon store because my lady was having an issue with her phone. When we arrived we were assisted by an associate name Mike. Mike was very understanding and informative about the issues that were going on with my ladys phone and gave us all the options and various routes we could take to fix the issue. The phone I had was a V20 and it was paid off, but I wasnt sure if I wanted to upgrade quite yet, but after Mike helped us through the process of helping with my ladys issue and she has always wanted my phone, he helped us make a quick and easy solution but having her use the V20 and I switched to the V40. Thank you Mike for your patience and help, I love my new phone and the switch was quick, easy, and simple.

Hands down the best experience I have ever had in a cell phone store, ever! Mike was super knowledgeable, really friendly, efficient and just did an incredible job! I was just upgrading my phone, but it was more like a friend helping me and not the usual transactional conversation that you have at most cell phone stores! This is the ONLY Verizon store I will ever go into at this point! Thanks Mike for being so awesome!

I Just left Sprint for Verizon. Right out the gate it was a better experience than Ive had at the Sprint store. The staff were knowledgeable about their products and able to direct me to a device that fit my needs. The sales representative that assisted me Bryce was very helpful making sure I received the best possible deal available.I would recommend them to a friend or colleague.

Magic Mike is amazing, after going to your Verizon Store in the Gateway Mall three times to get them to help me back up my pictures and contacts to a different phone and then putting my husbands pictures on my phone by their mistake. Mike worked his Magic in less time and with so much knowledge. I will never go anywhere else again. Excellent Customer Service, he cares about his Customers and gets the job done right. Thank You for having him on your staff.

Recently went in to take care of phone business, paying off and starting and new account that fit our budget. Of course no one wants to drop money like that for phones, but we were helped by an amazing employee Andrew. Andrew helped us come up with the best solution for our situation. But not only did he stay half hour late to finish assisting us on a day he was suppose to be off, but he was genuine, honest, funny, and personable. By the time my mother and I left, we were ready to come back. Thank you Andrew for making our time working with you stupendously amazing. We look forward to working with you in the future.#givethisguyaraise

I bought a phone here yesterday and have multiple other times and the lady helping me was nice but associates grab accessories for your phone without even asking and then say how great of a deal you’ll get on it . Got a clear case that’s already getting dirt in it that I didn’t pick out For $40 and that’s with a discount . I called to see if I could return it and she told me she knew exactly what I was talking about but the manager said I couldn’t return because THEY took the packaging . Scam .

Angela and the team were incredibly helpful and best of all HONEST with me when I went to set up a new phone line with Verizon. All of my options were laid out in front of me and explained and I was told what I would be paying before any contracts were signed. Mike and Van? Were also helpful and made the whole experience a positive one. Big shout out to this team for their help and knowledge.

I recommend this store to anyone looking for great customer service and amazing deals. The salesman Mike went out of his way to make sure we walked out with what we wanted for an awesome price. We expected to pay so much more! He is very friendly and personable! Switch to Verizon people!

Switching service providers I bought a new phone here. The guy working there was very nice but in a used car salesman kind of way. Unable to transfer my apps and information from one phone to the next (same brand phone). Also lied to me about activation fees. Didnt know that the auto pay discount doesnt work if using a credit card (have to use debit, I asked him this specifically and was charged). Also added things I didnt want and tried to sell me a bunch of stuff I didnt need or want without me asking, setting it on the counter and including it in the sale until I told him I didnt want it.

Andrew at the Springfield store provided excellent customer service when I needed to activate a new device . He took the time to troubleshoot problems and verify that the device was working correctly on the Verizon network. Best Verizon store I have been to.

I love going to the Springfield Olympic Store. Every time l go there l have the best service. Everything is explained and l leave there totally satisfied. Mike, the manager is exceptionally good at taking care of customers. Thank you for having such a great manager.

I worked with Christian and Mike and they were amazing! At other stores I have felt taken advantage of… not with these guys! Straight shooters and truly there to help guide you in the right direction. Great advice and super helpful with techy things! I HIGHLY recommend this store before going ANYWHERE else.

I was very pleased with the service I received from the store manager Mike. He went out of his way to help me get the best. He is very sincere and kind. I will always come to Springfield to do my business and highly recommend his store.

I went in because I was having serious issues with my phone. I had a gentleman named Mike assist me, he was very nice, friendly, patient, and helpful. He gave me all my options, what steps I would need to take if I choose one, and how much they would cost me. I ended up getting upgraded to a V20 and I love it. Thank you so much! This is the only Verizion store I will go to!

We baught our phones at corporate and love them but nothing was set up. We went to Go Wireless and Mike hooked us up. Awesome service, great guy, great store. Hooked both phones up and we are very happy. Everyone here has been super cool and helpful. These guy will be getting all my business from here on out.Craig G.

I lost my phone at the lake over the weekend and had to go in today to get a replacement. Not only did Bryce help me get set up with a new phone, but he spent well over an hour going over my options and making sure as much of my information as possible was sent over to the new phone. Much appreciated service!

Great customer service! Always willing to go the extra mile in helping me. Amber is the best!

This place never answers their phones and when I order a product to be shipped in it sits for days on end before being notified.

Weve been with Verizon for over15 years, the experience weve had has been awesome. Justin has been great with us very patient, and explains everything clearly where we can understand. Mike and Aaron were also very helpful. Theyre a great bunch of guys. I recommend anyone who needs help with their Verizon product to go see these guys.

The store manager Mike helped us today, and we had the best customer service we’ve experienced in a long time! If you live in the Eugene area, it’s worth driving to Springfield for this staff. And if you can’t drive, ride your bike. And if you don’t have a bike, walk. It’s worth it. Thanks Mike!

Mike is awesome. My entire family comes here and we enjoy this store more than 8 can say . just Had a problem with the new glass plan enrollment and Mike fixed it up in 1 minute. See you again soon my friend! Dennis.

The most helpful staff, funny and just plain friendly. We can drop in anytime and they know us and glad to see us. And do what ever it takes to help and explain as they go.

My phone died so I got to buy a new one. Angela made an expensive purchase enjoyable and even convinced me to buy some extra fun things for my phone. She has great customer service skills which made it very relaxing and stress free, she laughed a lot, and she spent a lot of time explaining what she was doing and what I needed to do. Thank you for taking the time with me.

I visited this store and met Mike over 5 years ago. I won’t go anywhere else because I love the professionalism and knowledge that Mike has. I get 5 star treatment at every visit!!

Brittini J. is an outstanding representative of the company. When Ive have had to visit the store for my accounts, she has always provided excellent customer service. Whether its been a problem or just a question, she has proven to be very efficient. She stays up-to-date and is knowledgeable about Verizon products and policies. Having done business with all the major carriers before Verizon, she is a major reason for my staying with the company.

Mike is an awesome person for explaining a product and then following up with support. He was really helpful when I bought my phone and got everything transferred over without any problems. Now the support I get is fantastic. Always there to lend a hand.

Wonderful service from Aaron. He explained everything and helped us get the best deals. He also set up everything so all our photos and contacts were transferred. Just great service and no long wait!

I would give my store 5 stars even if I didnt work here. My coworkers and myself know a lot about phones and the wireless industry as a whole. Josiah, Josh, and myself have about 5 years experience and our manager David has over 20. We pride ourselves on outstanding customer service. So come in and see us we will take good care of you!

Amber was great she hooked me up with 3 phones and made my day . Mike great too even though he moved stores

Every time I go in the store, Mike knows me and does such an amazing job getting me the best deals for my business phones, my kiddos phones and always answers my questions with a smile. Go in, it will be worth your time! Ask for Mike!

I bought a used phone from a friend, and brought it into GoWireless for help activating it. Brittany got it all set up licketty split, and even recommended some great apps that I actually love! I had a blast joking around and laughing with the girls in there! Who knew such a mundane chore could turn out to be the high point of my day...I will definitely be going in there from now on....those girls really know their stuff.

Great service, very patient and helpful

This Verizon store was truly a breath of fresh air. I walked in and was immediately helped. NO WAITING. They were friendly and did an excellent job. We will definitely be going there again!

So, I went into the store a few weeks ago and didnt have a good experience. I gave it a single star and had wished I could give it a 0. Since then they have reached out to me to try to fix my problem. I just got done and worked with Mike. He was amazing and really turned my whole experience around. He looked at my plan and we fixed it to meet my current needs AND he helped me get the correct bluetooth device I need. He set it up, showed me how to work it and was very patient with me. I have put Mike in my contacts list and will definitely seek him out for future upgrades, needs, or suggestions. Thank you to GoWireless Springfield Verizon Store for helping me.

Angela was wonderfully patient, knowledgeable and very helpful. She made shopping for phones and accessories a lot more pleasant. She is a great employee.

The personal service I get from Mike and the team is unmatched by any other Verizon store. I’m happy to say this is my Verizon store and has been for several years. These guys should star in a commercial!

I wouldnt go to any other one. Amber will go above and beyond to help with whatever you need. Great staff!!!!

Having a horrible time with just getting a simple code so I can figure out my plan. I apparently need to pay $10 for a new glass cover. My other one just popped off. Grrr, so frustrating

Went into the store this morning at opening with a broken phone and a replacement. I was met by a young lady Sam (Samantha?). I explained my problem, and she took over and transferred everything from one phone to the other. She smiled the whole time, was very knowledgeable, and didnt for a moment ridicule me for being smart phone challenged. Sam was beyond helpful, and made something that baffled me into an enjoyable experience. If you ever need assistance, dont hesitate to visit GoWireless....they are awesome!!! I WILL be back.

Very helpful and friendly staff. Not too pushy!

Mike the store manager was outstanding. My phone and tablet would not sync. He reset both of them. Huge thank you.

This store has always been my preferred choice. Whenever I go I always request Mike, he has always been a huge help. This past week I went through hell and back trying to get my phone situated. Aaron, one of the sales reps at the store helped tremendously. He was professional and sympathized with what I was going through. I will continue to go to this store due to awesome customer service.

Super quick and easy! Went in and had a phone added to my line and even with it being busy they were able to get to each customer promptly and make sure they were fully satisfied.

Excellent service really listened and got me what I needed thank you so much!!!

Customer service wasnt very good. Werent real knowledgeable.

Mike was awesome, as always. Made adding another line and making cages to my account super easy. And there is never a wait. Ill be telling all my nurses about the store.

The best experience Ive ever had with Cell service store. Michael H is truly completely knowledgeable, intelligent, funny, able to provide real customer service. Atnt, sprint, no one does better. Ill be back regularly. LG 4.

The customer service here is excellent, they were very friendly. The manager was very helpful and knowledgeable. My new preferred Verizon store.

Good reps and good service. Good products. Mike the sales person was fantastic. Great store.

The best Verizon store going fast service no waiting very friendly staff highly recommend them!

Thank you it was so great having youGet my phone and tap and show me how it all works your the greatest and with a big pretty smile with it all thanks Glenn

Went to bestbuy AND the Apple store and Corporate. Could not get my phone to work. Came in to see Mike as a last resort and left with my device running like a champ!

Thanks Andrea and Mike for your extra help and time! Cant wait to use my new Pixel to take crazy awesome pictures in Costa Rica.

Great...Sam was super friendly. Got what we needed and got out. Thanks!

These folks were awesome, hooked us up real good, made us feel welcome. Theyre laid back but professional, thank you guys so much.

Great people

Upgraded phone and added a line quick and efficient service

Its my first tablet. Sam did a very good job setting me up. Very professional and very sweet, not to mention very gorgeous.

GREAT store with fast service! I personally viewed Verizon Stores like the DMV but Michael and the rest of the staff at this location are wonderful!

Josh made it so easy and simple for me to replace my old phone and didnt try to talk me out of what i wanted or try to get me to buy something i didnt want. Excellent customer service and speed at what they do. Very friendly as well i would recommend going to this store instead of the eugene ones. I would drive an hour out of my way to get this kind of customer service.

Both the girls that work here are the best Sam and I think her name was Britney ( I miss spelled it) . They have helped out quite a few times with new phone switch overs. Only one Ill go to

Mike is amazing with his customer service....would not go anywhere else......my Mom goes here too!

Purchased my phone there...great people...Mike is pretty good at his trade....better yet....when I want in today with my replacement.. (broke my phone)...he found all my stuff from my old clunker and made me happy!

Came in here to activate a new phone purchased off contract. The customer service by brittini was very rude and not helpful. She spoke as if I was clueless on the subject, and argued with me regarding the switch. She told me there was no way to activate this new phone. I sat in a chair, called Verizon customer service and activated within minutes.An elderly customer entered the store while I waited, he approached the counter and said he needed a simple phone, his was too complicated. The staff said Jeff would be in at noon, and he could give him a class on his phone. The poor guy walked out frustrated as they refused any other help.

Person who helped us was knowledgeable about the product. It was helpful.

Check out the new LG Stylus phone! It has a neat pen to write with...great store! Thanks Mike.

Great Service. Helped me find exactly what I needed. The staff was very friendly as well. Will most definitely be coming back!

Excellent warranty on items Ive bought there.

My experience was great. Mike the Verison store manager is awsume. He is very knowledgeable and a pleasure to deal with. His staff is also great. I highly recommend the Verison store.Dave

We were told this is not our main store, not where we bought our phones, that we would have to go to Coburg Rd. But this is the store we come to, its closer, the service is much better, faster, nicer and I get to see my wonderful, beautiful niece Samantha Willis who is so knowledgeable and sweet!!!!

Love this place. Always a fun place too! Mike!!! Call me when the new iPhone comes out!

Awesome People Work Here!! Very Helpful With Everything Including Small Stuff!!!

Justin did an outstanding job explaining my options and helping me transfer everything to my new iPhone 7. Thanks Justin

If I could rate lower I would. I went in to ask about upgrading my phone plan and to ask about a charging issue my phone is having. I have a Samsung S8+. I read up on the charging issue its been having on the Samsung website and its a fairly common issue. When its plugged in it says the phone isnt charging correctly. When I asked the store supervisor about the issue he snapped and said, Theres no such issue! I was surprised but continued by asking what it is I should do? He replied back by saying, Contact Samsung theyll replace your phone! He was again very condescending and disrespectful like I was a peon in his eyes. I repeated back for confirmation that I should contact Samsung. But as soon as I said that he snapped again and said, No! Contact Verizon! Theyre your provider!. It was at this point I almost laughed, hes a manager for a Verizon Wireless retailer and he said that I needed to contact another representative. Not only was he disrespectful to me but he was also disrespectful to his coworkers whom he talked over continually throughout the whole ordeal. He was also incompetent in the sense that he couldnt do anything himself. In all honesty I would highly recommend not coming to the Verizon Wireless store on Olympic Street in Springfield. They are disrespectful, highly incompetent and very unprofessional.

Awesome job by Justin!!! The crosstown Verizon store wanted me to wait an hour and a half just to be seen! He helped me right away, saved me money on my monthly plan, and set my phone up in record time!!!

Come in all the time for everything. Courteous and fast....the new plan is awesome...get in there and make sure your plan is up to date!

Wasnt easy, but Mike spent 2 hours with someone on the phone and created the opportunity we needed to move forward. Much appreciated.

This person told me they didnt sell sim cards, then how do they connect phones, racism possible, called on 4/2/2019 at 11:28

The guy who helped us was extremely rude to my family and his coworker. Even though I only live a couple of minutes from this store I will NEVER go back in there. It was completely unacceptable and part of his training should be how to talk respectfully to customers. People go to any other Verizon store. You will be glad that you avoided this awful location!

These people are great. If there was 10 stars... they would get 10 stars.

HORRIBLE !!!!!!!!!!! TOLD ME THEY WOULD TAKE CARE OF MY $200.00 SAMSUNG REBATE WHEN I WENT BACK TO THE STORE 31/2 WEEKS LATE NO ONE WOULD HELP ME TRY AND FIND WHAT HAPPENED TO REBATE!!! NOW I AM OUT THE $200.00 REBATE! WITH NO ASSISTANCE !!! THE REBATE EXPIRED. I AM OUT THEY MONEY! DO NOT USE THIS STORE THEY ARE AWFULLLLL!!!!!!!!!!!! THE VERIZON COMPANY WILL TELL YOU USE AN AUTHORIZED USER. NOT THESE PEOPLE RUN FROM THEM THEY WILL RIP YOU OFF AND VERIZON DOESNT REALLY HAVE ANY CONTROL OF WHAT THEY DO!!!!

Thr alwys thr 2 hlp m out

Mike is always so helpful when I go in to get my verizon needs ... thanks so much. ;)

Mike knows it all! hes the best Ive always had good service at this store

Angela and Mike are the best in the industry. Skip the lines and head to this Verizon for premium customer service.

Best store in the world love Mike ! Have my first smartphone! Watch out world!

BEST VERIZON STORE AROUND!!! Thank you so much for all of the help!

Very happy with my new s7Edge! Great store

Mike will take care of you at this store,,,,i am a hairstylist and appreciate the promptmess I get there!

So helpful and knowledgeable definitely a better experience than the other Verizon stores!

This was the best experience Ive ever had at the store.

Went in for help and was helped immediately. People really know their stuff. Friendly.

Sam is great, always helps my family with whatever we need!