First, I want to say that Jenny is absolutely wonderful. Shes very friendly, has excellent customer service skills, and answered all my questions. I went in for a car inspection, even though they were pretty busy, my wait time wasnt too bad and they arent the kind of business that looks for ways to nickel and dime you. I dont know the name of the mechanic who inspected my car, but I was happy how thorough they are and that they took my car at the last minute. I always get my tires here as well. Ive been a regular customer for over 10 years, even before they changed their name and always had good service here.

My daughter was in town for only one day and her vehicle state inspection was rejected (at a different service shop) for a rear tire. This was Saturday around 2:30 pm.I called in a panic---they had the tire in stock, installed it, and completed the state inspection by 4:30-----it was truly wonderful service.The advisor recognized my daughters tough situation and could not possibly have been more kind, helpful, and efficient---highly recommend!

This was my first time having my car serviced at this location. I loved the process and the fact they are open on Sundays is awesome. Work was completed in a timely manner.

Avoid this place of service at all cost! I have been to this location twice. Once when I didn’t know how bad the service was at this location and once after that as they were the only store open at the time to have my tire repaired.The first time I scheduled a tire rotation and oil change for 10:30am. I arrived 15 minutes early and waited for 10 minutes for someone to show up at the counter. I waited for approximately 3 and a half hours for a simple tire rotation and oil change and staff had no excuse as to why this took so long. After this was completed they advised that my car needed an alignment done. When asked how much I was quoted $289 for the service. I very ridiculous price for this.The second time of going my wife’s tire needed to be patched. The mechanic was mediocre at best and could not get the lug off of the tire. He called for the manager to assist. Needless to say they put the wrong lugs back on the wheel completely stripped and the manager watched this happen.This place is completely very unprofessional and greedy. Terrible staff and work ethic. Avoid at all cost because they do not care about quality of service or customer satisfaction.

I had one day off to get my brake pads replaced. I called first thing in the morning and they were able to get me an appointment within the next couple hours. The man at the front and the mechanic I spoke with were incredibly kind. Come to find out, my brake pads didn’t even need to be replaced! Instead of coming up with a bunch of things they could fix, or replacing them anyway since that’s what I initially thought I needed, they told me to have a fantastic day. I will be back and they come highly recommended by me. Thank you Tire Choice for making an often dreaded event of getting my car serviced, easy and pain free!

STAY AWAY!!! PLEASE...I bought tires from TireRack and had them shipped here because R&R was no longer on the list to ship to. When scheduling the appointment I requested they mount, balance, and look at the rear end because their was a slight wobble at highway speeds, but the last request they never did. They also had me waiting 3 and a half hours after my appointment time for installation with no mention on them running behind schedule. On my way home the wobble got a lot worse, you could hear a momentary hissing coming from the passenger side, and any slight change in direction and you could feel the rear end sway back and forth. When I got home I checked the tire pressure and it was set to 60 psi (driver) and 90 psi (passenger)! Tires usually arent supposed to be filled to anything over 50 psi! Also Im a little curious as to why they got grease on my bumper under the trunk... Just seems a little suspicious.The old management was a lot better and Im taking my business elsewhere. This new one... inability to properly manage time, inappropriate jokes being made with customers, and front desk constantly on the phone with significant other. They dont any attention to customers coming in... having them wait until clerk is off his personal call in there back office.

Very quick. They were slammed packed, as always and told me it might be a 3 hour wait. I left my car with them and they had it finished in 1 hr. Very sufficient people! Had a great experience and very good customer service! Will be going back for future work.

Store manager Robert Hunter was very helpful and honest about what needed to be fixed and what could wait after taking my vehicle to Tire Choice Auto Service for State Inspection. Better service at this location than Kramer Tire. Will now bring my car back again for future needs. Thank you.

Expect a wait this place is almost always busy . The quality of work from these guys is top notch.

Needed my cars ac repaired. Gave it to the shop on a Tuesday afternoon. I was told my car would be finished by Thursday at 11am. Called the shop at 12 on Thursday no response until the third attempt. The response I received was I don’t see your car in the system. I called back at 2pm to be told my car hasn’t even been worked on yet and with a nonchalant attitude I was told we will call u when it’s done. No call or update till I called on Monday to be told it’s been ready. Show up Monday afternoon to be told bad news your ac still doesn’t work but we did what we could that will be 378 dollars.

Thanks!!! Job well done and I will see you next week.

Brought my car in on the 27th of this month. Friendly personal, knowledgeable and they had me out in a couple of hours! Would recommend Tire choice when looking for expert work on new tires!

So, I called you guys just as y’all were about to close and I spoke to Chandler I needed to come in immediately to get a new tire as that was on my way out of town and my tire light came on. Chandler was extremely helpful he was ecstatic to help as I called at the last minute, and the price was unbelievable. I definitely recommend this place, exceptional customer service and my guy chandler needs a raise.. he’s definitely a team player!!

Chris is kind and courteous. Worked with me and was able to fit me into their busy schedule. Oil change and tire rotation. After initially leaving my car was pulling hard to the right and I noticed they the oil change sticker was indicating the wrong oil. Came back and they immediately remedied the problem. THANK YOU CHRIS!

Honestly after going here for two years for state inspections I’ve had nothing but lies told to me for what needed to be done to pass state inspection. Please save your time and money and don’t go here. They are very dishonest and very costly. Go to Automotive Specialty or Express Auto care across from QVC they are both really good. Avoid this place like the plague! Not worth trying out!

Worst service ever!!! I thought it was bad before they switched names. It’s way worse now. Workers are lazy and just don’t care. Before 4 tires were incredibly slow now they don’t get to you at all. Sat there for over 6 hours and my truck never moved from where I parked it. Buy your tires from tire rack and have them installed at Firestone or NTB!!!

Over charged me. Terribly slow. Dont go there

Customers beware!!We took our vehicle to this location for a specific issue with our vehicle. The store manager called us and gave us a list of all of these so called issues that needed to be fixed to even get to the problem.We paid nearly a thousand dollars based of of what the store manager said. When we got or vehicle back the same problem was still their with vehicle. They NEVER fixed the problem.The Assistant Manager called to inform the store manager and took the vehicle back. They came back with something else and then quoted us over $700 more dollars to fix what they never fixed.The Assistant Manager was very unprofessional and customer service skills. He refused to give me the contact number to the district manager and told me I can look online.I refuse to ever do business with this location again.Also, when you take your vehicle for an inspection they tell people that their lights are not balanced and get money for that. Its happened to us several times and people in the area.

Worst customer service ever today. 9/8/21 @ 11 am. Gentlemen behind desk is clue less to being efficient and having customer service.

I work in sales so I am always paying attention to first impressions and when calling to make an appointment you are always put on hold for 20 minutes or more. I called 3days in row, different times of the day and the same thing happened to the point I just figured I should take my car there. If I lived closer to the Western Branch location I would definitely go there because the customer service is better. I understand its busy but customer service on the phone is just as important. How can you maintain your business if everyone who calls in is being slated and disregarded as insignificant.

I was very happy with my experience with choice tires.had a flat tire and I was happy with the service.they took me right away and I was on my way.

As always it was busy lol. But they still got me handled within what I thought was very reasonable time. 100% will keep coming thru.

This was the worst customer service Ive ever received. I actually bought a set of tires from this company not from this location however I moved to this area and came to have someone look at my tires. I was treated so poorly. I will NEVER return. I will go all the way to Portsmouth where they know how to treat their customers. Take notes.

Quick and detailed service. No complaints

Called for a oil change for my 2013 bmw and was told it couldn’t be done because it didn’t have a dip stick and I needed to go to the dealership… which is far from the truth. Back to NTB I go !!!

I dont care how backed up you are, this place is trying to be speedy cash cow rather than a place to have your car serviced.

Took my vehicle in for a replace brake pad issue and the problem was identified and resolved at a reasonable price. The service advisor explained the situation well prior to repair.

Someone need to so something about the people checking customers out for services. They did not honor my appointment and the wait was atrocious.

I took my car in at 748 on a Thursday, because my car was acting unusual and it cut off on me, I took it to Thread Quarters in Suffolk Va and at about 4 pm in the evening, I called and was told it was my timing belt, I said ok, he told me how much it was, and that it will be ready tomorrow, which was Friday by noon, I reply, great, I work the night shift so I rented a car, and took it back once I got off at 7 in the a.m. thinking my car would be ready at noon, like I was told, he then told me I had to pay in advance, so I gave him my debit card information over the phone and good to go, so I thought, fast forward to Friday at 330 p.m. I call the shop to ask about my car, and was told that my car isnt ready, and it will be ready tomorrow, Im like well why didnt anyone call and let me know, I was told well Im the only one here etc, so I said thats not good, how am I suppose to get to work tonight, my renter car is back and I checked online while on the phone with him, and nobody I mean nobody had a car to rent, I was told I can come get my car if I like, mind you it still doesnt run, and he didnt have anything else to tell me, I told him that he really inconvenienced me and communication in this matter would have been the best way for this ordeal, and I hung up, I called back and was talking to a manager suppose, and he never once said Im sorry for the inconvenience, he was talking about how if I drove the car when the belt was worn, how it probably cause more damage, and cost me more money, something I should have been told from the beginning!! Please if you can find and go to a most professional shop, do so, please, these people dont communicate with people and they are unprofessional also they tell you one thing, do another and expect you to be ok with it, and they make you pay up front for service, thats not even guaranteed on the day, that they say it is.

Stopped in for a state inspection. In and out in under an hour

Scheduled a state inspection online and received an email confirming the appointment, went into the shop and was told that I needed a confirmation email showing that I have the appointment, after showing the person the confirmation email showing that Tire Choice confirmed the appointment they still said that it was computer generated and it was not valid because I am not able to make state inspections online. If I am not able to make them online then why is that an option on your website and why am I getting an email confirming my appointment ?! They turned me away. Won’t be going here again.

I go out of my way to get my car worked on by John Blum. If theres anything wrong with the car he will let you know about. He also does great work and in a timely fashion. 😇😆

I was told car was ready at 5:45pm and got there at 6pm to find out they just started putting on the tires, whatever not a huge deal left an hour later but my spare tire was just thrown in my car and not put back in correctly or anything, literally just thrown in my car

Customer service is always good, more than willing to help, answer questions, and give information and tips. Coupons online are very helpful with bills. Manager Bryant is always more than willing to help out.The downside is even with an appointment, you will wait more than 3 hours for anything. Estimated work times are NEVER accurate. Been going here for years because of the price, but you get what you pay for. If youre in a rush, or a decent human who values their time, dont go. If you need labor for cheap, have fun.

I brought my car in because the low tire pressure light would not go off and I was concerned there might be a leak or puncture in one or more of the tires. The young man at the front desk was very polite and professional and told me they would take a look at it right away. A thorough check at no charge was done by a very polite technician and everything was found to be ok and attributable to cold weather. I highly recommend this business for your auto care needs!

Top shelf..great service, very responsive 5 star

They were quick. Got 4 tires mounted and balanced. But when I got in my car all four tires were low on air. The mechanic promised that he inflated the tires to 35psi. Their were warning lights on the dash and a big flat tire icon. I will not be back.

Absolutely horrible! They guy did not greet me and I spoke to him twice! He took my keys they check my car and call me back telling my all 4 of my brand new tires rolled like eggs and offered me new ones. Charged me $100 to look at the car and told me they would inspect it and never received that. Never will go back again. Beware

6 hour wait for you to mount/balance 2 tires and state inspection. Checked my car in at 0740 because when I called the night before you said get here first thing and we will get you right in. Oh your car is too low, we can only use the drive on rack, why, you guys dont own floor jacks? I could have brought you one.And then you crushed my lug fillers and BROKE a center cap and no one told me?! Oh and lets inflate the tires to 40psi while we are at it on a 2000lb car. (Pic shows the front rim and then after their handiwork)THIS is how you get bad reviews.

Set appointment online just to be told it wasnt in the system. Wasting the smallbamount time I do have off. Dont waste your time or money with this place. Since the management change this place is absolutely horrible.

Dennis was very helpful with the services I needed we need more people like him around great worker

I had an booked appointment at 4pm to have two front tires replaced and I came in with my tires in hand. My vehicle wasnt pulled into the garage stall until 5:25pm and didnt get done will 6:28pm in which they close at 6:30pm. An scheduled appointment should run almost an hour and a half behind.

Exceptional service!!! Dennis was my service provider and everything was as smooth as it could be, i have 0 complaints and they’ve definitely gained a regular! great communication, great service, great environment!

Great friendly service. My front end break calipers were missing a screw on the driver and passenger side but it presented itself as an alignment issue to the untrained eye. They addressed it quickly and professionally.

Took my 2007 Silverado in for an oil change. Dropped it off and it was done in a few hours. Apparently I also had a nail in one of my tires, which they fixed at no charge to me. They also didn’t pressure me into buying extra stuff that I didn’t go in for. Amazing! Excellent customer service. Will only be going here from now on. 10/10 would recommend!

Quick oil change service at a great price! Also had excellent honest service. Something to surely appreciate.

Went to service center to day to get at tire repaired was purchased there when when it was tread quarters, they could not repair it with in 3 hours so I left it, I drove it there and had waited for over a half hour and tire was still inflated. when I returned they informed me they could not repair it (Just a nail in the tread) I told them to repair repair or just inflat and give it back to me. When they gave it back, They had spiked the side of the tire with a hole big enough to stick your finger in!!

The device was good. I will go back for tires again

Great customer service and pricing. Bryant was able to explain exactly what was needed and didnt try to push anything on us that we didnt need. I will definitely be coming back for future needs.

ONLY place Ill take my car!!!! John is the BEST!!!

Dennis saved us! We had just started a 12 hour trip to Florida and our low tire pressure indicator came on. He had us back on our trip in less than 5 minutes. We love you!

This place is absolutely amazing. I hate that Im moving so far away because I love this place and its staff. They are so welcoming and personal. They are honest and genuinely just want to take care of you and your vehicle.

I ordered a tire to be delivered there and installed. They noticed that the tire was the same brand and size as I needed, but was the LT version and cautioned me against installation in order to prevent damage to my vehicle. It’s much appreciated.

Carl and the good mechanics saved us in a pinch. Dead alternator on a Saturday afternoon. We live an hour away in the country. Help please! They squeezed our repair into the busy schedule, and sent us on our way! That is real customer service! Thanks.

Called ahead to make sure they had my tires in stock, went in and got that set up, got my price, hour later I came back to pick them up with no issues

Wonderful service fast service great job they did my inspection

Terrible customer service. never calls when cars are ready. not transparent with customers.

The service from Dennis was phenomenal. The prices were great. Service was speedy.

Friendly, helpful staff. Good prices. Quick service.

I made an appointment under the other services block on this business website. I was their prior to the appointment time and waited in line 23 minutes to get to the desk for my appointment only to be told rudely that I dont do appointments for inspections . My thoughts are the appointment should have been rejected rather than have a customer waste their time. The big attraction is that this place opens on a Sunday. Well so does Walmart. Never aging.

Great service. Low pressure light came on and they gladly put the correct pressure in my tires. No appointment needed

Great service Ive been going here on and off for a while...The name has changed but the people are still the same..They wont disappoint you..

Friendly staff, quick service. Would definitely recommend 👍🏼

We were thankful that they were open on a Sunday as we got a flat in the middle of nowhere and would be passing through Suffolk. While they were slow (nearly 3 hours for a job they estimated to take 1 hour) they did get us a good price on a tire and had our 17 tire in stock.Unfortunately our tire only had 6 days of life before we met what he suspect was a roofing tack - not Tread Quarters fault. Unfortunately when we pulled the tire off to have it patched, we found multiple, large bubbles on the inside of the tire that very likely would have caused the tire to blow. Its hard to know if it was because the tire was cheap of faulty but it could have led to disaster if we hadnt bothered to check it out entirely.Needless to say - we ended up having to buy a new tire just 6 days after putting this brand new one on.Im not blaming Tread Quarters for this but Im not sure Id trust their tires with our familys safety again.

I was the 2nd person in line for inspection....but everytime a caucasian person pulled up...they took them before me......coincident?...I dont know..but when I asked why was I being pushed back..I was asked did I want my keys back...the people behind the counter were very rude...I gave them 1 star because I had to to do a review...but if it was up to me they would get no star at all

Great customer service always kept up maintenance on my wife’s car and great staff

Overall, pretty good but they really need to get a drop off box and keep envelopes stocked.

Bryant was such a blessing...I needed air in my tires and he helped me right away free of charge. Thank you so much. I would highly recommend Tread Quaters off Main Street. They care. Theyre good. And theyre quick! 😊

Make sure you check that you get what you pay for.

The guys did a great job and were super helpful. Bryan who helps run the front desk area even gave me some amazing advice for a motorcycle I could purchase for my wife. I love this place and they do a great job when it comes to customer service. Get here early or call for an appointment because they fill up fast. Don’t be mad if you have to wait because you didn’t call ahead and make an appointment.

Very professional and polite. Excellent service.

I took my Jeep in for 4 new tires. They scheduled my appointment over the phone and helped find the right tired in my price range. I dropped the car off the night before and my spouse picked it up the follow evening. I questioned the total cost of the services performed. I called that same evening and spoke with Zain. Throughout the entire conversation he was very helpful, professional, and followed through on emailing me a copy of my initial estimate. I really appreciated his help and would highly recommend taking your vehicle there!

Mad respect for these guys. Took care of me, didn’t overcharge me, and were really nice. This lady came in screaming and cussing at them, causing a huge scene, and they definitely maintained their cool and were respectful despite her definitely not being respectful. Have to admire the way they maintained their professionalism and kept working and helping people out despite what was going on.

Dropped truck off to be inspected. Failed due to cracks in the rack and pinion boots, okay. Quoted me over the phone 640$ to replace them, okay. Didnt mention anything else expect needing to adjust my non-adjustable headlights, okay. Im a mechanic and only take my vehicles to shops to get inspected and tires everything else I do myself. After getting my truck back and asked for the quote in the form of an invoice turns out they were going to charge me for 169$ fuel system flush I didnt need, a 109$ wheel alignment that wasnt discussed, and 129$ for a brake fluid exchange I didnt need (did it myself in January truck has maybe 1000 miles on it since then) Long story short dont go here. Theyll try and work one over on you knowing you need your car, luckily for me I knew better than to pay 640$ for a job that will take me an hour to do myself.

Where Do I Start.Great Staff, Great Service, Good People.If You Need Tires Come Here.The Prices Are Amazing.Why Go To A Big Manufacturer And Pay A Fortune? When You Can Get A Laugh And A Fair Price At Tread Quarters.Your Always Met With Great Service!

If you want to get RIPPED OFF on a vehicle inspection then this is the place to be. $168.00 for 2 license plate bulbs and a turn signal bulb ( dont forget their miscellaneous shop fee 14.89) - Really material and labor should not be more than $40.00 and that is a high price --- In addition to sitting for 2.5 hours to wait for the inspection because I had no way to drop it off. Absolutely the worst place to have your vehicle worked on.

Bryant is a very good manager and he will work with you and let you know what going on

Wonderful service, great prices! They were very thorough and work was professionally done. Zain was very polite and helpful.

Ive been here multiple times, and Ive always had quick and friendly service. Theyve also recently renovated the waiting area and looks really good

I have always been very pleased with the service and prices here. The staff is always pleasant and knowledgeable. There can sometimes be a little bit of a wait, but only because they are so very thorough. Having reliable transportation is important to me so, having reliable mechanics to service it is a must. I can always count on TQ on Main.

Way to expensive for what I came in there for and the wait was way to long for the service that I needed

Got my car inspected first thing Monday morning; Bryant and the team were awesome, friendly, and handled things quickly, efficiently, and professionally. Totally painless experience and a good community vibe in the place. I will definitely go back.

Great work and a very experienced team. They recommend what should be done to your vehicle without the hassle of trying to get money from you. They took good care of both my wife car and my own with state inspections and routine maintenance. Highly recommend

Outstanding service! Prompt and completed service when mention of due date. Very pleased and will be back. Mr. Mullen was very professional and made my visit easy. Thank you

GREAT SERVICE, knowledgeable staff and very friendly. I love the fact that they were willing to teach me about cars as I spend my time there. I don’t go anywhere else because of the excellent customer service and family friendly environment. These guys are willing to work with you and make sure you know what’s going on! Again, I moved to Suffolk 3 years back and haven’t taken my car anywhere else. They are time efficient and reasonable! Great group of guys, I’d recommend them first!

Couldn’t believe how helpful Brian at Tread Quarters was for me and my family!! Called for a quote to check my motor mounts and he said oh I will not charge you to check and once he found out the issue I respected he didn’t just take the first quote for the part for my car and he looked for the best priced. Had me out in a timely manner and I couldn’t be happier. Thanks so much and we will always come back!

Called yesterday about a inspection after making appointment online, spoke with Brian & told me I could come in at 7:30 instead. It was very convenient for him to do that. Fast Service & Very friendly atmosphere. Would recommend this location to anyone I know.

Went in to make a purchase recently and felt very comfy in the store, no typical pressure. Also nice to see a company diversify its workforce, it’s a good look in the changing world! Great job guys!

Tune up and stare inspection right price. Done fast and right the first time.

My experience at tread quarters was so great! Zain was so helpful and patient with me! Customer service is amazing. Yall are doing a great job, thank you! Ill be back again.

Ive been coming here for years. Ive always had a pleasant experience at this location. They treat you like family here. Bryant has always been so helpful answering any questions I have about my car. The prices are fair and they will never blindly overcharge for their services.

Great guys! Always greet with smile! Always make me laugh! I know I can count on them to give me the best service! 5 stars!!

I am very pleased with the service I received a tread quarters today. I also want to give a special thank you the Mr Mullen the manager there who went out of his way to help a 85 year old women get her tires and got the job done in a professional in satisfactory Manner. I will be a trade quarters customer for life!

Had the best experience today from john Blumenthal. Even thou he seemed like he wasnt feel well but did his job to the max. Cone in and see him people. Very patient and pleasant indeed informative.

Just got my wheel bearings done and they were fantastic and even extremely patient with me while waiting and had my four kids. They are nice and friendly and the techs didn’t even leave my van dirty like at other shops. Definitely coming back.

Took my vehicle in on Saturday morning for an oil change & a state inspection. Got there at 7:30am; they opened at 8:00am. I was the second customer in line. Was told it would be around $49.00..They kept my vehicle all day & after calling twice, they said the inspection was done but not the oil change & if I could bring it back on Sunday at 9am & leave my key in the drop box, they would take care of the oil change for free & give me half off the inspection for my inconvenience of not having it done the previous day. When we came to pick up the vehicle, it had not been moved & the inspection sticker had not been replaced either..but, hey, I gave them the benefit of the doubt & took it back Sunday morning. Most of Sunday goes by & no word on my vehicle. I call again..was told by Brian (whom I had been speaking to all along) that as soon as a bay was open, mine would be done. Recieved a call about 45 min later stating the car was done & that the headlights were aimed too low & needed adjusting so the total would be $46.00-ish. (Close to what it would have been if Id have paid full price, right?) Well, I was anticipating being told I would need a new battery as the car dealership had informed me on my last visit that I would be needing one soon. When Tire Choice Treadquarters inspection didnt show this, I was skeptical about who was being truthful--the car dealership or this place? So I immediately took my car from this place & went across the street to Auto Zone to have the battery tested...Sure enough it said BAD BATTERY as plain as day...less than 10 minutes after my inspection was done. I feel that they were not truthful, probably did not inspect my vehicle properly & they will never, ever, ever get my business again nor will I recommend anyone visit. If I could, I wouldnt even give a star.

Awesome service. Jalyn and Tyler took great care of us. Came in with a noise and they found the problem very quickly! At a low cost my car was fixed

Outstanding service! I went in to get a tire replaced and I was told it would take approximately 20 minutes but it was done faster than that! I have visited this Treadquarters at least 5 or 6 times and service has always been outstanding.

Excellent service. Manager is very knowledgeable and helpful. They are fast also and thorough. Recommend this place for everyone. Mr. Mullen is great at his job.

Very helpful, attentive and fix my trucks problem in a heart beat! thank you so much and i will definitely recommend anyone looking to get their car fixed