I had an appointment for my cars (bought there) first service. When I got there to get the service I was told that the wait time was up to 4 hours. This was for an oil change with tire rotation and checking the fluids. I dont understand the point of having an appointment if I would have to wait 4 hours for something that can be done in less then an hour (being generous). The reason for two stars rather then one is that the people were nice.

Just wanted to give a shout out to Mike Culbertson for helping me on the phone trying to retrieve my service history. I had contacted 3 different Nissan service centers and his customer service was on point! I got what I needed and quickly from you, so thanks again.

Bought a vehicle from this location. Service department is constantly unavailable, unresponsive, over promises and under delivers. I even sent a lengthy email to the service manager and never received a response. I will not buy another vehicle from here, as I can’t believe the experiences from the service department. Go somewhere else

I was told multiple times that my car would be done at the latest Tuesday afternoon and have had to call 4 separate times on that Tuesday to have them finally tell me at 5pm (when they close at 7) that my car won’t be available until Wednesday. Apparently it’s done but they need to drive it to make sure that everything is okay. Perfectly understandable. What is not perfectly understandable is when they tell me it was running an hour ago and I can’t have it until 10 am tomorrow. So it takes more than 3 hours to take a test drive in a car? Honestly unacceptable. Glad my cars going to be fixed after this because I will not be taking my business back here.

Danny in the service department is been amazing in helping me with my vehicle. Id highly recommend.

I was very happy with service centers work. They were friendly and professional.

I wouldnt get my truck serviced anywhere else!! Great customer service, wont try and sell you things you dont need. Ask for Derek, he is the man!! Very knowledgeable, professional and QUICK.Thank you!!

By the far the best Nissan dealership in the Valley. I have been to every Nissan in the valley and the customer service, professionalism and friendliness is above average here. I will only bring my Nissan for service here and buy/upgrade my Nissan from here!!!!

The service department is awesome BUT there is NEVER a person to answer calls not they return calls.You leave a message and they dont call back.

Excellent dealership I was able to get in and out with my auto repair and while I was waiting started to look at the GTR unfortunately it was sold before I got back

I took my car in to be fixed after an absolute nightmare of an experience with a local auto repair shop.... No point going into detail as my car is now running like new after rightfully trusting nissan to fix the issue and additional mistakes made by the previous auto repair shop. I am kicking myself for not taking it here initially and saving myself the hassle of 2.5 months of back and forth with the first place for a job done wrong.Its worth the slightly higher price with the Nissan service professionals to get it done right the first time. I will continue to trust this nissan service center with my car for all future maintenance and repairs.Anastacia was so knowledgeable, very pleasant and professional. The manager Mike was also genuinely helpful and friendly as well as the other service associate whose name I unfortunately cant remember.I would give this place 10 stars if that was an option.HIGHLY RECOMMEND.My experience was exceptional considering I had to drop another grand on my car.

Ordered a bumper, came two weeks later than i was originally quoted just to find out it had been sitting in the warehouse for a week when i picked it up, as well as it not coming with any moldings that i was told were with the facia.

Awesome hours easy scheduling online competent employees who displays Common Sense. Great customer service on point with follow up about certain car maintenance information. But most importantly common sense and also friendly staff

Typical car sales guys. 🙄

Awesome service!

Their service is good but it is costly. When checking online they say 45$ for oil change that includes inspection and a complimentary car wash. I am using their service for last 2 years and I never paid less than 65$ for just oil change

Long wait times, no status on repairs, service advisors dont return calls, bad overall service in general

This is a recount of my first experience at this Nissan Service Center. I went in today to diagnose my Nissan Cube 2010 and was helped by Service Advisor Shannon Weisbeck. When I finally get my car back and paid the +$100, the grill in the front of the car is missing. I called in around 4:40PM (they close at 7PM) to see if anyone can help find the missing part that they lost but apparently no one can take a look to find my missing part. Im extremely upset and disappointed with Nissans lack of support for the customer. I hope in the future all of the service team (mechanics, front desk clerks, etc.) will be more responsible and have more training in customer service skills.

What a nightmare! Not only are they very expensive and they take too long, they also made unapproved fixes trying to charge me nearly $200 extra (nice try, I didnt allow them to get away with that). Make certain, you get your estimate and approved fixes in writing or they will take advantage of you. I will never take my vehicle to a dealer to get serviced again, that was a costly mistake.

Lots of follow up by the staff in a professional manner. Work for the customers best interest.

Love my crew cab frontier great truck.

AutoNation Nissan has a chill service department. Jake and Jim do good work, and the other service advisors, cashiers, and shuttle drivers are always fast, polite, and cordial.

I went to this location for an oil change & tire rotation. I paid for an oil change & tire rotation only to have to return the next day because the tire rotation wasnt done.

👍

The service seemed a bit delayed to me, the employee told me that in an hour the car would be ready and spend 3 hours well ... I understand that it is because of Covid and they do not have enough staff, otherwise I trust that they have done their work honestly since I pay $ 400.00 and more dlls.