I absolutely hate this location. Not sure who the Manager is (some short chubby Mexican guy) was extremely rude. My smart watch wasnt working properly, I had to return BOTH of them twice within a week. So I finally said forget it and wanted a refund. He told me I still had to pay the $55 restocking fee or call Samsung to deal with it. He was absolutely no help at all. I paid it and soon as I got home I logged into AT&T chat and they instantly refunded me back my $55. I will definitely take the time to go to another location next time.

We switched to AT&T when we got married and have been really happy with it. We are especially grateful that this location is close and has such friendly employees! Fred helped us out with upgrading my husbands phone and even remembered us when we came back a week or two later. We will definitely ask for Fred when we visit in the future.

I have never had a better experience than recently when Josh Smith, Retail Sales Consultant assisted me at the Broadway Avenue location in Tyler Texas. I am in my 50’s and only moderately tech savvy. Josh took care of EVERYTHING! He carefully compared my old plan and the cost of 3 upgrades and he got me a BETTER plan (unlimited) for LESS money! He also showed me how to get cheaper insurance on all my devices and found additional discounts to save me on my monthly bill. We walked out with 3 new phones functioning flawlessly and 9 accessories that he made super affordable. I’ve never dealt with a consultant so knowledgeable and personable. He was warm, funny, and treated me like family. Most of all, he was PATIENT — He treated me like I was the only customer there. It’s customer service like this that keeps me coming back to AT&T! (AT&T customer 15+ years). Thanks again, Josh! 😊😊😊👍🏻👍🏻👍🏻

Jamee did an amazing job of explaining everything clearly. She was very helpful and positive. We sincerely appreciate her!

As always, Mitzy found a way to get done what I needed done, was very fast, and kept my cost low. You need to give her a raise!

Mitzy was very helpful and informative of our purchase. Never owned a smart watch and answered every question we had about it. Thanks mitzy we will be back for your service!

Its always a great experience at this location! I completely recommend this store! Brandon you were absolutely kind and helpful as well. Sorry i didnt mention your name but i forgot until you replied.

Friendly staff with adequate knowledge to fulfill and your possible needs

The best AT&T store in Tyler Texas great service very knowledgeable people and very friendly people!

I was blessed to have Fred help me and my friend who is predominantly Spanish speaking. He was personable, professional, and gave us great service. He even helped me save $5 a month on our insurance. A mobile store that saves you money? Thats worth a review. Fred is a great asset.

Rave for ATT store at S Bdwy in Tyler. Fred my rep was extremely knowledgeable and patient with me. I am a senior lady aka technologically challenged and needed new iPhone.

Quick and efficient great customer services. He went the extra miles to assist. I wasnt able to go inside and he assisted my grandsons and spoke with me from inside to assure that all was handled properly and he was very kind and willing to help.

My wife needed a new phone so we went to the store in Tyler by the mall. ATT rep was right at the door ready to help us. His name is Emerson and he was absolutely fantastic!! My wife has always used Samsung Galaxy all the time. But this time she was considering an IPHONE 12 Pro Max. And Emerson was very helpful and knowledgeable and able to help my wife with the information that she needed to make the choice. And on top of that, he reviewed out current plan and upgraded the plan they gave us the best with an ultra unlimited and then also saved us money as our monthly service price went down!! He set her phone up for her and explained in a way she would understand since she was new to the IPHONE system. And guess what, she loves it! He also let us know that we would receive HBO MAX for free and so that saves us money as we had this service already so we just canceled out previous account and starting using the deal they gave us.So, just to say, Emerson was knowledgeable, friendly, hell, even funny! Very personable to us as customers as we talked about different movies or TV SERIES we both were fans of! He is a very nice gentleman and I hope that ATT takes care of him and does whatever they have to to ensure he has a long career there! He deserves a good raise ATT supervisors !!My phone is due for upgrade in a couple of months. You know where I will be going to make that happen!Thanks Emerson, you were super great brother! And we appreciate you!psHe also got us the best insurance plan for all 4 of our phones on the account! Anytime we have upgraded our phones any where else over the last 14+ years we have been customers, no one has explained these things with us! This was an all new experience for us! And we are even considering the TV PLAN offered by ATT that he even took the time to show us it in great detail, actually showing his own phone and how he set his up. I can’t quit raving on this gentleman! Thanks again my friend!!

Help me out of a phone purchase & plan I bought on vacation. Took my daughter with me and she negotiated things and straightened everything out. May include a change of service also soon to them for my wife.

ANGLE WAS VERY HELPFUL. WE TRIED THE SERVICE BUT WE COULDNT GET THE POWER SERVICE TO WATCH MOVIES AND THE SIGNAL DOSENT WORK WHERE WE LIVE

My father needed help transferring his number and getting a new phone. This location was tremendously helpful. Fred went out of his way to provide excellent service. Would recommend to anyone.

Fred provided excellent customer service. He is very professional.

Great group of people at the particular AT&T store I visit. They are always super helpful and understanding.

My company has purchased so many items in this store and Jose is the absolute best to work with. But even more important is if I can’t figure the items out, I can call and they walk me through it and make it work. Not just about a sale.... they are about the relationship and making their customers satisfied.

Outstanding experience today at this ATT location, Josh was very informative and knowledgeable in all areas that I was interested in. Highly recommend calling ahead to see if he will be available for your next visit!! Great job Josh!!

Phone techs couldnt fix problem 4 hours and 8 different people. Went to the store on Broadway. Joshua had the problem solved in less than 30 minutes. Thank you Joshua for taking care of my Dad.

Billy always very helpful and answers all questions thanks Billy for all you do through At&t

Jose was one of the most wonderful customer service reps we’ve EVER had !!!! He was really attentive and professional and you could tell that he genuinely cared !!!! Made our experience great !!!!

My wife and I were assisted by Jamee who went above and beyond for us and laid out all of our options on the table. She made the experience of setting up a brand new account and moving on from Sprint seamless. We will continue to come back and do business with her.

We were there Friday the 3rd to buy my wife a new phone. Mitzy Was the person that waited on us. She did not want to help us at all terrible terrible terrible terrible

Billy was very helpful in getting me a good deal on my trade in! He recommended something that saved me a lot of money! Very happy with this store and with AT&T

I’m big happy with this store! They’ve always taken care of all my needs and provided outstanding service. I’m also so happy that they all wear their masks and make customers as well.

Absolutely love going to this AT&T! Mitzy is the best! She is very nice, professional and knowledgeable. She takes care of me every time I go into the store. Definitely recommend her!

Emerson was awesome and has always been helpful! He’s been helping me out for 7 years and never disappoints! Definitely recommend going to see him when you need help or simply getting an upgrade!

Have been to this store multiple times to upgrade or buy a new device. I always request Josh Clark. He is very polite, helpful and knowledgeable. Highly recommend this store and Josh Clark.

Great place! Awesome staff! Amazing experience!

I worked with Steven C. at AT&T. He was fast, efficient, knowledgeable, and very friendly. Made the process easy to understand and worked with me to get the best plan. Highly recommend working with him!!

Steven helped me out on my most recent visit. Such a positive attitude. You could see his smile even through a mask. Well informed and super helpful.

Ive always had great service at this location. The staff and management are friendly, courteous, and helpful. I cant recommend Jose Bueno enough. He has become a trusted advisor to our non-profit organization as it has grown and our communication needs have grown along with it. Jose has provided us with excellent service and has been attentive to our needs and finding the best solutions to meet those needs. If you or your business are in the market for wireless service and phones, definitely go to this AT&T store and ask for Jose Bueno.

Jose Bueno went above and beyond with his customer service. So not only did he save me money on my monthly bill but he also saved us on upgrade and activation fees. Thanks so much and Merry Christmas!

Josh helped me find a kid-friendly phone for my 11yr old daughter, changed my plan to unlimited to actually LOWER my monthly bill even after adding a line, AND he walked me through how to use all the parental controls and he doesn’t even have kids! So knowledgeable... so helpful... I’m happy with my bill, my purchase, and my daughters online safety. It could not have been a better experience! Give Josh a raise! Seriously...

Very friendly and helpful. These folks go out of their way and do a great job! Mitzi was especially kind and informative!

I purchased a phone case for my 11 Pro Max to pick up at the store by the Broadway Square mall. After receiving the email advising me that it was ready to pick up I went up there and was met at the door by Victor a manager. He helped me very promptly and he noticed I had the 11 Pro Max and noticed that the case I bought was not for that phone so was able to exchange it before I even left the store. Above and beyond excellent customer service! Unfortunately it is a rarity these days

Poor customer service. Came in for the new promotion on iPhone 12. It was a great deal, swap an iPhone 8+ for a 12. We came in and told the salesman we wanted the promotion. He helped us through the process and told us to come back tomorrow once we had moved everything over from out old phone.We came in a day late with the old phone only to find that he up sold us a higher tiered phone for an extra 50$ because he didn’t actually have the one that would’ve been free. He gets commission on us an we get stuck with an extra 50$ on our bill. He said like four times that the phones would be swapped out with no extra. Manager, Victor, said he would take the phone back but only after we paid him 55$!These guys aren’t the guys you want to go see when there’s a promotion going on.

Jamee was so much help with ensuring I got the best promotion and deal possible. I highly recommend anyone to ask for her! She was great!

Mitzi DeLeon is the BEST! Wife and I were hopeless trying to get the right plan and phones, and Mitzi worked ALL AFTERNOON directly with US ONLY to get it done, with the right phones, at the right price. She set up all 5 devices, screen protectors and all, and made sure everything was working, and made sure our monthly bill was $125 LESS than the carrier we left. AT&T has a shining star at this store, and has won our business!

Jose was knowledgeable about the product and the services.

Big Thanks to Jose who had the answers to all my questions, got my new phone, and had me out the door in no time!

Shout out to Jose Bueno at AT&T store 4757 S. Broadway Tyler, TX!! He is helpful, kind, patient and persistent! He was able to solve a problem in pairing a second Apple Watch under Apple’s new Family Share plan, after being told by tech support it couldn’t be done. We have spent over 14 and a half hours inside AT&T stores and Apple Store over the past week trying to get this accomplished. Thank you sooooo much Hosea for not giving up and seeing this to resolution!

I want to give a huge shout-out to Brandon, Josh & Mitzy. They assisted my elderly parents to find a plan that worked within their budget. Josh looked over their existing plan (with another provider) and explained all the options that would work for them. He was very patient and knowledgeable about the plans. When he had a question about a bundling issue, he checked with his manager, who came out and explained the details to us. We were not quite in a position to make the change, so we left with a lot of information to consider. The next week when ready to make the change, Josh was not available. We made an appointment with Mitzy and she was AMAZING. She met us at the door at our appointed time and spent a great deal of time helping transfer their devices to AT&T (no easy feat). She even downloaded the needed apps to their phones, making sure everything was ready for use. She gave us her business card and told us to call if we had any questions. When my mother received an email from AT&T, we called and left Mitzy a message. She returned our call quickly with the answer to her question, even though it was her day off! Service above and beyond!

Josh provided excellent customer service. He was knowledgeable, courteous and professional. Will definitely visit this store again.

Great service place was very clean. Billy did a great job!!Give that man a raise!

I was very satisfied.. The customer service was great.. The person that helped me out was JOSE.. AKA . ALEXANDER

Great service experience, love the staff especially Mitzy she did so much for us ! Definitely recommend this place !

Josh was a baller. Our account needed some serious work and he was very professional even though we were there sooo long.

I took my 90 yr old mother to look at phones. The first thing against them was the lack of a wheelchair ramp. Shes not in a wheelchair, but walks with a cane. So she had to walk up steps. when we get in there they put her on a waiting list and they have no place to sit down and want us to go wait in the car. Now that makes no sense at all. If they want to keep customers they need to fix all of this because we left. Unless of course they dont care about the older or disabled people to be customers. Stairs at 90 years old thats not real good on a person.

I have been with ATT for 10+ years and ever since my first visit Jose Bueno has been there to help me. He has always provided answers to all my questions and provide solutions right away when there were issues with phones or billing. Today was no exception as we went in to do an upgrade

Mitzi DeLeon was so helpful and she was great! Very pleasant and just all around great!

Mitzy, helped me a lot to help me set up my new account I’m a proud att member 😊 100% recommend

Great experience. Staff friendly and helpful.

Mitzi was the best person to work with for my needs! She has helped me now and previous transactions! Highly recommend asking for her!!!

I had a great experience at att, Mitzy helped me a lot and gave me great deals !

Victor and Mitzy went above and beyond for me today. I have been without a phone for 4 days (and spent multiple hours on the phone with customer service personnel who don’t listen) They spent almost 2 hours assisting me and correcting the issue. Great customer service is so important right now and they were amazing! Thank you again!

Great service from Victor and Josh! Would highly recommend them!

Friendly staff, Mitzy was great help at att it was an amazing experience

I’ve visited with the gentleman named Josh Smith. He was not only extremely capable, but extremely polite. He accomplished everything that I needed to have accomplished and did it very graciously. He had great computer skills, phone skills, people skills, and understood what I was asking for. I think he has been the best AT&T representative I have ever spoken with or had the pleasure to have worked with. He actually listened and helped.

I VISITED ATT STORE 4757 ON BROADWAY BY THE TYLER MALL ON SUNDAY BECAUSE MY PHONE STOPPED WORKING. I WAS HELPED BY FRED. HE WAS VERY KNOWLEDGEABLE, PATIENT, HAD VERY PLEASANT PERSONALITY AND WENT THE EXTRA MILE TO HELP GET MY PHONE BACK GOING. HE WAS SUCCESSFUL IN DOING SO. HE EVEN WENT THE EXTRA MILE TO SHOW ME HOW TO RESET MY PIN. THANK YOU ATT FOR EXCELLENT CUSTOMER SERVICE FROM YOUR REPRESENTATIVE, Fred

Joshua is the most helpful person! He is conscious, considerate, kind and really gets the job done, no matter how simple or difficult! I truly appreciate such a hard working young man! Thanks for all your hard work & I wish there were more !

Ezekiel was an amazing help with us. He walked us through the set up process for my daughter’s phone. Great customer service and a value employee at AT&T.

Manager Victor is wonderful! I come here for all my AT&T help!

Fred was super helpful and kind to my mom, who came in needing an upgrade. He took the time to help us, gave us a better deal and even carefully placed the new glass screen protector on her new phone ⭐️⭐️⭐️⭐️⭐️

I had an immensely great experience due to the assistance of Mitzy. She was of so much help and was extremely patient. She did everything in a remarkable amount of time. Joshua helped me exchange my chargers as well.

Misty helped us set up a new plan with a new phone, an old phone and two new numbers. Great service and a very nice and knowledgeable young lady. Phones are up and running perfectly.

No wait, knowledgeable staff

Emerson was very helpful, and great to work with.

Every time I come here I get Mitzy and I couldnt be more thankful. Mitzy has been exceptional every single time. I cant say enough good things. Its great to know that even when I come in with complicated problems, I will be greeted with help and professionalism. Thanks for excellent customer service.

The best AT&T in Tyler! All employees are super nice and really care about what’s best for your plan. Jamee helped me with my service and made sure it was an easy in and out and painless for me.

Very professional environment, very clean and neat store. My sales person mitzy was fantastic. Great experience and service.

The Broadway Square Mall location is amazing! They really take their time to ensure they take care of your needs! They are stellar! Especially Ezekiel. He helped me out so much!!!

Superb customer service. Josh made a frustrating situation less chaotic. Would recommend this location and rep.

Fixed the my phone great work

They did everything they could to solve my problem with my phone and were very helpful and friendly

Not in my service area so was unable to use service but staff was very kind and helpful.

Best service I have ever had. This store is the best one in Tyler. Staff is definitely looking out for the customer. I will be back.

Great store! The staff are courteous and helpful and will spend whatever time is necessary to get the job done.

Mitzy did an amazing job. Great customer service!!!

I was having some difficult times with my Samsung and they were able to fix it for me in a very short time. All employees seemed very nice and caring.

This location is awful to say the least. My husband went there and was treated with disrespect. One of the lousy associates was pointing to an item with her foot while telling him which one she recommended. Needless to say we won’t be going back there.

Mitzy was fabulous. Thank you so much for your help! If you ever have any questions, concerns, or issues, SHE IS THE BEST!

Glad to be back with ATT

Our rep was awesome and went above and beyond in all areas. His name is Andrew

Do not shop at this store - they tell you one thing about charges (guarantee) and what your monthly rate will be and then it is something entirely different - and they wont call you back after you have signed the contract. I will be letting everyone I know about this dishonest service.

Our Rep Joshua Clark was so courteous and very knowledgeable. He provided a great experience and was so helpful in getting our Directv

Best phone store in town. Great selection of phones and the customer service is awesome, especially that handsome Steven guy!

Jose Bueno always provides the best support in all ways . I always continue to come by this store because any need or upgrade I get I am satisfied.

I had an enjoyable time. They helped me get my new iPhone.

Same old same old. Cant change your phone plan with out spending more money. I always feel like I am wasting my time when I come in to ask questions about my account.

DirecTV customers for more than 24 years, I was attempting to resolve issues with DirecTV for unending hours and days and suffering rude supervisors and loyalty department reps who were of no help and lied to me on numerous occasions, our last resort was to stop in at a corporate at&t store. I was expecting more of the same and was prepared to simply do what one of the DirecTV loyalty department supervisors suggested that I do and that was to “terminate the account right now.”We entered the Tyler store on Broadway and were immediately greeted warmly and introduced to a manager, Jamee. And from that moment, we received interested and kind responses AND HELP! Jamee and Mitzi took the time to listen and act on our behalf. It was nearly unbelievable and their help literally brought me to tears! These two were incredible!! I know I will be able to seek help in the future from these two ladies should DirecTV not follow through with all we put in place.It’s my personal opinion that anyone who needs help from DirecTV not waste their time by calling DirecTV. It was horrendous and lasted for HOURS and from December 6 through December 31!! It was horrible beyond words!BUT Jamee and Mitzi at the at&t store were MORE THAN knowledgeable, helpful and kind!!!

Yall, these people take care of their customers. Our last two visits we were taken care of by Mitzy & Jamee. They have been so helpful and patient with us! We recently switched from Sprint to AT&T and have loved the in-store customer service! The plans are better priced, the cell service is way better than Sprint, and the stores are just better (and less ghetto)! I wish they provided internet in our neighborhood so we could bundle! Thanks Mitzy, Jamee, and AT&T!

One of the worst retail experiences I have ever encountered.Went in to the store looking for help and the person that met me was totally inept at sales. Couldnt wait to get me out of the store.So I went to the other end of Broadway and bought a new iphone.I will never go back in that store and will tell everyone I know that is looking for a phone not to go to that store.

Very friendly and nice service! Great store and location!

Went in to store about a phone that was received as a replacement that is now glitching and having issues. I wasn’t sure if it would be covered by the warranty or the insurance. The rep didn’t even pull up my account and told me that it would be the insurance. I asked him if they could do anything in the store, I figured he would at least take a look at the phone which he didn’t, and he said no and to call 611 from the phone. I asked him if he could give me the number to the insurance and he said to just call 611. I know that is not the number so I left and did some searching on the internet and found it myself. Very disappointed in the lack of training and knowledge and how long it takes in the store.

This store is great, the only corporate store in Tyler. Mitzy was extremely helpful and is always helpful when I come in. #ITCANWAIT

Very helpful associates.

The staff was very helpful, got my problem resolved quickly . Always ready to help & with a great attitude !