Newly remodeled located in the campus shopping center. Friendly staff. They kicked up a notch on this store. Parking is limited. They have curbside pickup space reserved. You will enjoy your visit

I went into the store on October 31, 2021 at 4:35 PM. I was greeted by a representative named Eric. Almost immediately Eric became upset for absolutely no reason! I was there to turn in a phone for the rebate and at first he was saying I’m not eligible for the rebate. I just went in the day before and a representative named Angel set it all up. Eric was actually yelling quite loudly and I never raise my voice at all. Angel heard from the back room and came out and calmed Eric down and told him that I was eligible. although I couldn’t hear everything because they were behind plexiglass and a few feet behind the desk . Eric came back to the desk and assured me that he now understood the situation. When I asked him for a receipt or something assuring me that I was going to definitely be getting a rebate he blew up again. This guy is a loose cannon and has no reason for representing Verizon or any store for that matter! I told him to get the manager or Angel back out here to complete the transaction because I didn’t like his attitude. Angel came out and was fantastic! Printed out a receipt that showed I was going to get the $800 in payments over the course of 24 months. I don’t know why Eric couldn’t have simply done his job!

I came in to buy a new phone and was greeted by Shannan. I knew what I was getting but she helped me with some questions and made the process nice and simple. Was out of the store in less than 20 minutes!

Im posting to say thank you to Lee for his EXCELLENT customer service yesterday. He was patient, knowledgeable, kind and ever so helpful to these two old and technologically impaired ladies! Owners? Take note? If i owned a company? I would steal that young man?! So please treat him right and pay him well because you have a blessed employee. Stay blessed Lee, and thank you again! Robin & Kristina T

Due to Covid limited services. Very limited selection for phone accessories. Staff will activate new phones but, encourage you to transfer data from old phones to new one at home.

I just want to reach out the Sales Mgr or the owner of this store and report an incident that happened with one of your employees on June/27/2021 with Sales Rep ID#P057392. I went and asked for the latest Google Pixel 5 Smartphone and your sales rep told me they have the 4a which is the latest phone they have available at the moment and I completely said no that is not the Latest device. So I walked out and didnt purchase the Smartphone anyways 4 days later I received an email saying that I ended up enrolling in Verizon Protection Home which I never asked for and didnt Approved. So Im reaching out to you to let you know the kind of sales you have in your Store and next time please educate them not to lie to the customers. As of right now Im reaching out to VERIZON Customer service and report myself this incident. He breach out my privacy by going in to my account and try to make some changes. This is unacceptable.

Due to Miss Information I d I d Not buy a Smart Watch from them. I had Cash in hand but They were forcing me to pay over time. I did not like that...It Put a Sour Taste in my mouth about the Patent Company Verizon Wireless... Ive been with them for 20 plus years and I do Not feel any Loyalty with them... Greg

I was really impressed with the service we got. They are doing a lot of remodeling but we got everything we needed in less than ten minutes.

Walked in empty store which was great, however the level of enthusiasm was at a 1, seemed as though I was bothering the rep & wanted some features shown to me btwn iphone & samsung ... didnt appear the rep was willing to. So I decided politely to leave.

Very poor customer service. Even the store manager has no interest in helping. They find any way they can to not meet your needs. Stay away. Trust me.

Not interested in listening to the issue let alone solving it, extremely frustrating and unproductive visit

This locations customer service is horrible. Theyre pleasant when youre trying to add a line or buy a phone, but even then they make mistakes with your account. I received a high bill due to false information provided by a sales rep named Steven because he didnt return my exchanged phone back to corporate. When my husband & I tried to get it resolved with a manager a very rude rep was trying to keep me from communicating with him and telling me they are not responsible for billing issues when it was them who made the error and btw, the phone rep from Verizon Corp asked me to go back to the store to resolve. If you need to do business with Verizon I recommend not coming to this store or communicate directly with corporate office. If they make promises or offer you deals make sure you have them write it on the receipt and get the reps name. I will be contacting the Corporate office regarding this location and will also plan to visit other Verizon location.

My wife has a handicap sign and they told us to move gram a parking space . There service was incredibly rude. They don’t even know the law with California ada compliency. Sad

Been in the store a few times in the last 4 years. Went in today and was helped by Albert who was extremely helpful! Store looks extremely clean and safe.

Went 3 times, you cant go inside, they have a cavalier attitude, people are not helpful.

Had a number of issues with my lines. They worked hard to resolve it and made sure I left with everything fixed.

Very friendly and helpful, however appointments are strongly recommended

The service was okay. They need more parking there they dont have enough. They do not have a display there for different phones. They want you get in and out quickly.

Always a pleasure.

Love my Verizon always. Ive been a loyal customer for over 15 years. Verizon has closed many locations during COVID but closed stores and revised hours are clearly noted on Google maps. There is no better cell service around than VERIZON. Thanks Verizon for never letting my calls drop.

My wife came to me one afternoon and asked for the 2020 Samsung Note 20 5G..... I told her lets find the nearest Verizon Store. Google sent me here. After 1 minute, she was convinced to buy the Note. After an hour or so, the kind and gentle salesman handed her a new phone. Then the wait for a screen protector to be installed by these guys was excruciating. I dont think they do that here, but they were most accommodating. To say the least, Im glad I had to wait so long here in this store than at another Authorized Dealer. Ill come back again...

Extremely rude like the rest of the reviews said. Too busy to help me while texting your buddies? Oh, no problem. I totally get that you have to snapchat with your fellow coworkers first. Terrible. I went across the street and was immediately helped by Steven with excellent service. The Verizon by chickfila is much much better and attentive to the needs of the customer.

Why does your store hours say closed at 8, but you are closed at 7pm?

Went to the store this morning around 9:30. As my husband and I approached the door a young man ran outside and put up a sign saying wait outside for assistance. We waited a few minutes noticing no one was in the store except for 2 employees (boy and girl) who were sitting and talking to each other, so we opened the door at which time they both turn a YELLED to wait outside, extremely rude, with no explanation as to why when obviously they were doing nothing. I am taking my business elsewhere.

Very helpful staff even if it was a whole different buying experience because of COVID-19.

Good location

Employees were very rude when I asked questions. I had to wait a long time to get help when the employees were just standing around. After all that I left and came back to cancel extra lines and the employee that helped me before pawned another employee to help us instead. Very rude. I came back to cancel extra lines and the employee said I cant cancel lines in stores but I can over the phone he gave me a paper to call to and said that the line was open 24/7. However I waited on hold for over 2 hours just to find out that they are not open on weekends. It is very frustrating that I can open lines in stores but cant cancel them. This company has a big problem when it comes to customer service. I am going to switch providers as soon as I can. I will never go back to this location!

Very pleasant experience. Kheli was so awesome and got me setup with a new plan in no time. Great customer service. Thank you!

Great service.

The representative that helped us, Ryan, was very courteous, and explained to us what they couldnt over the phone. Driving there and talking to him was worth the drive. The people on the phone had me so frustrated.

This store had the worst level of customer service, they are great when you buy phones or items they can get commission on, but will do everything in their power not to have to address customer service issues. If you need help I suggest you call the customer service number or visit the Chino Hills store, you will be better treated elsewhere.

Had a great experience at this store today and James worked smart to assist me. First off when I walked in I was promptly greeted and thankfully there was no wait to work with an associate. James looked over my current plan and helped me decide to upgrade my phone and which changes I could make to economize. Decided on getting new Pixel 4 XL and enrolling in autopay to save $5 a line every month. Also hooked me up with some choice accessories for the new phone: OtterBox, screen cover and portable charger. Most importantly I had a glucose low while in the store and wasnt prepared for it, my Dexcom app went off, James got me some candy leftovers from somewhere in the back and he didnt ask me a bunch of personal questions about it; I appreciated that. We did discuss the new Disney+ app and Star Wars Mandalorian show, he was cool. I will go back to this store again for my Verizon needs and feel that you can shop on the app however the associates know how to save you money and answer/ask questions I might not have thought of. Five stars!

My wife and I went in and upgraded our HTCs to iPhone 5s this morning. Very good experience. Knowledgeable people, great service. Laura our rep was outstanding.And I wouldnt normally say this because I would rather recommend a root canal than something from a Big Telephone Company!

Great service and attention to my problem.

Just added a new device to our plan. We had many questions about parental restrictions and Steven spent a lot of time explaining the many options to us. He was very professional and knowledgeable!

This Verizon store was nice, clean, and had all the things that you would be looking for. As foremost Verizon Wireless stores they are very helpful but you get the sense that theyre always trying to sell you something. I purchased a new Samsung Galaxy S7 here.

I went to the Colonies Verizon Store to have my account changed. I have nothing but good things to say about the staff person who handled my case. She was friendly, competent and poised. The complications of our transaction was undertaken very smoothly. Well done Sandra G.!

1 star for the initial walk in and buying my ipad pro with Pencil. Associate LaSalle was efficient and knowledgeable, he got me out fast. Unfortunately I had to come back because he gave me the wrong pen. When I came back I was greeted promptly and after I explained the issue I was told to wait for the same LaSalle to do the exchange. I stood by and waited while 2 workers sat there watching YouTube amd another 2 shopped online for concert tickets... I pointed this out to the man at the desk but didnt get any feedback...hahahhahha. LaSalle finished up with another guest, promptly came over and took care of the issue and crediting me the price difference for my inconvenience. BIG SHOUT OUT to LASALLE for doing what he is paid to do and providing excellent customer service. Still not sure what the purpose of having 7 associates with only 1 actually working does for any business.

One of the best cell phone stores Ive ever been in. Went in to upgrade two phones and came out about 10 minutes later. Fast and easy, all you could want out of a carrier store, really.

I have been using Verizon for 20 years and their connectivity has always been the best. The service level at this location is my favorite of the local Verizon stores.

Had to get one more phone for the last member of my family. Everyone at the store is very pleasent and helpful. James was the associate that helped me, he was quick and took care of all the details, he has a great laid back approach. I will continue to do business at this location. Thanks

I had a great experience, Erick was helpful and knowledgeable and found exactly what I needed. I recommend this Verizon location and Erick highly

Long wait times. Also the guy at the store was adamant about not being able to do something for me. They were willing to do it over the phone so after I spoke with the manager, all of the sudden the guy was able to do it. BS if you ask me.

Nicest people in the whole world work at this Verizon company store. Helpful, great plans good prices.

Shop here often because of central location off the 210 freeway. Tends to be very busy so not always tidy & organized

Great service. They couldnt resolve a problem with an icon popping up on my phone so they ordered a new one for me at no cost.

I often find good deals there and the people are knowledgeable and helpful. I would check them first before going somewhere else. Sometimes they get busy but the waiting time is ok.

Store is always a pain to deal with

Disappointed. Brand new Iphone XS with scratches, came back to swap it out. Was told its apples issue and not the stores fault. Reps wanted nothing to do with me in anyway, even seem frustrated that i came back.Verizon stores have reputations for being all about the sales, but always lacking in customer service for anything else. Sadly this store falls into that category.

Excellent customer service. RJ is the best.

Verizon: does it try to be prime model of the extremes? Our experience over the many years at this location - either very knowledgeable and helpful staff, or an individual who knows Verizon has no serious competition in this area and makes not effort beyond maximize profit. Sigh. Hence the the average of 1 and 5.

This place is always busy but they move people thru fairly fast. Also they very friendly which makes the experience of buying and upgrading much easier.

Staff not fully knowledgeable on products.

Went here when it wasnt busy so we got taken care of immediately. They are good at what they do, so I highly recommend this location.

Met with Verizon associate, I am very unsatisfied with the Verizon unlimited data plan. Our home router only gets 10 G bytes before slow down to 3G speeds.

Wait time can be long sometimes but staff has always been able to solve my phone issues.

Time your visit when they are slow our you may be waiting for awhile. However, the service ous always good.

I have been using Verizon for 10+ years. This Particular store is the best especially because of the personal service I have received from Dave Zapeda. That guy deserves a huge raise.

Helpful and knowledgeable staff!

Hot my son a new phone plus a bundle of great accessories....great staff

Not sure if it is this store or the other Upland location, but they need to verify opening an acct before handing over phones. My wallet and identity was stolen and the crooks opened up an acct in my name billing me for almost $800 in fraud chgs. Now the phns are blocked and I have to go through the Hassel of filing a fraud claim, not to mention get the credit inquiry taken off of my credit report. Why it so easy for these thiefs to open an acct with someones info, yet they question me like no tomorrow when I call them to close the acct and clear it up.

This store has the worst customer service when you have a problem they didnt even try to help me with my problem they just said oh well. I called customer service and they told me that if it was a good store they would have been able to help me with my device so that should tell you something.

Always helpful and professional.

Verizon was saved by Nathan Puccio today. Finally some great customer service. After leaving the last location in the Montclair Plaza. I thought about trying out T-Mobile. Im tired paying $200 a month for bad customer service. Nathan was patient and answered all my questions. He seemed sincere and eager to help. I will be a Verizon customer as long as they continue you have employees like Nathan. I would send more people to Verizon if the regulated there stores more efficiently. The customer service should not get as bad as that Montclair location.

They are very helpful any time we go .

Worked with Jamesand he was fabulous, attentive, informative and professional.

For a Verizon store it isnt awful.

Im paying how much for my phone and this provider??? And so why is the customer service so low?

The workers are paid commission here. So the service is based on how much you buy. If you walk in for help you get looked down upon.

Albert, solution specialist, was the most noligible tech weve dealt with! Thank you!

I called to try and speak to someone and the store and got stuck in an endless phone menu maze. Verizons service is lousy, in my opinion. Id give minus stars if possible, thanks for wasting my time Verizon.

Staff is friendly but doesnt listen to what you are saying.

The verizon rep was very aggressive with his sales tactics and treated me like a moron. He acted like I was wasting his time regardless of me making a purchase. Which I did, but regret talking to the rude rep. I will be contacting Verizon corporate about this.

Bad customer service at this location. Have to come in multiple times to resolve a simple issue.

Very detailed on price of the new the

Hold on to your wallet or they may have you empty it.

Very helpful, pleasant .

The best help ever

They are not clear about what they say ; They never educate you on all the options you have ; instead they only want you to know what they want you to know ; Business is all they care about, very arrogant girl .I felt uncomfortable selecting the plan because she was forcing me

Great service

Took 10 for someone to check me in. After that another wait to get support. Came to this store to get a new phone....

Exactly what I needed

People are helpful and knowledgeable.

Seven of good.

Great customer service

Good store

The worst service and customer assistance that I have gotten. I was treated like a criminal when I was trying to get a new phone. 0 stars.Do not set foot in this store. You have been warned.

Terrible.

They make promises they keep

Very helpful

Ok

Staff is professional and friendly.

Good place

Good service

Happy

Easy

Not honest

Unexplained fees

Horrible

Incompetent