Great Help! Found deals and very personable young lady in college to teach art too. Love Verizon wireless!

Needed a new up-grade. This Verizon store is awesome. A gentleman named Corey took care of whatever I needed. So helpful, so quick. He doesnt want you to waste your time waiting. Very knowledgeable!

We were in and out of here very quickly and it was pretty busy, since we got there right at opening.Michael was great, he went through everything with us, helped us get the phones we were interested in and answered all of our questions thoroughly.All in all it was a great experience and a fast one, too!

Friendly, knowledgeable and attentive staff, convenient location. Excellent experience overall.

Cory was very helpful in replacement of my husbands phone.

My daughter went there on the day after Memorial Day and the guy at the counter was pressure her on buying extras like the screen saver which applied with bubbles on it...terrible job. I think his name was Mike. We went back today to return the fast charger and take back the screen saver and Micheal that checked her is was so helpful.They can try to pressure people with is bad...lots of older people here and my daughter is not old! Whats up with that!?

Yes...I am grouchy and hard to please...spent over two hours in two visits with Justin...he was knowledgeable...helpful...polite...patient...and solved all the problems I went into the store with....greatly appreciated...and while sitting in the store for that amt of time...observed the other employees dealing with a variety of other customers....they are all very nice....other Verizon stores...take notice!...God Bless

Good place good customer service but they didnt have what I need

Terrible, do not go here. My husband waited 2 hours to see anyone. We were hoping to upgrade my iPhone 10 XS Max to a iPhone 12. We paid $300 to pay my iPhone 10 off and they only offered $300 towards the new phone, my phone is in perfect condition. We had to go home, Verify with Verizon corporate and they offered $600 to go towards my new phone. Something is obviously very off and we will not be returning.

Great example of good customer service verse excellent...thanks Mike and Alex you provided excellent!I had an issue with a cell that was 1 day past warante. Mike and Alex went the extra step and were able to get me an exchange and up and running by the time I left.Thanks and keep up the great work guys!!

Most awful experience ever with Verizon at this store. I needed to transfer my information from one phone to another and was told I couldnt get an appointment until next day to have it done. I have been here multiple times before for the same thing and has not taken any more than 30 minutes to finish it. The guy Shawn said it could take 2 hours for it. Why the heck would it take that long to do something like that? Extremely disappointed. Extremely Unaccommodating I got frustrated with the guy and said nevermind. NOT GOOD CUSTOMER SERVICE!!!

The agent helping me charged my card before he checked phone compatibility. I was supposed to receive my refund, but it takes 3-5 business days for a certain department to reply and then an additional 3-7 business days for a refund. Yall certainly took my money real quick like, but take forever to return it. Terrible customer service

Great service and quick to fix my problem.

Very helpful didnt even have to go in. Helped right out in parking lot

Verizon, these places are difficult to rate or review, I dont care if its Boost Mobile, Metro PCS,Sprintn or T-Mobile by the way, they have taken over, most of these establishments employ young people who are smartphone savvy, they arent, most of them anyways,dont have the patience and/ or respect when dealing with the older, no so smartphone savvy customer... Tighten up Verizon, I call it like I see it.

They never answer the phone at all. Please answer your phone. Customer service sucks unless you actually show your face in-store. They are only open while I’m at work and I can never get any assistance

Service manager did a great job. Better than dealing with chats and on line.

Phil went above and beyond and helping me. I came in knowing nothing. I still no nothing. But this amazing man knows everything. So now I leave you with a completely updated brand new phone tons of accessories and a tablet from my son. And now I look like I know everything.

Lot of people with problems. They handled the crowd well and were professional and solved my problem

Had a confirmed appointment and the place has a sign on the door stating temporally closed.

This is the best and most professional Verizon wireless store I’ve encountered! I had been having issues with my phone and the representative helping me stopped at nothing to get to the bottom of the issue and ensure my phone was working at 100% before I left. In fact my representative, Jonathan Hodge stayed over 2 hours past his scheduled time to get off work to ensure I received world class service. Jon is the reason I am comfortable staying with Verizon for service! I am thankful for Jon’s dedication to his job and his customers! Keep up the great work.Bryan Pardee

Its not often any more to get excellent customer service. Michael was the exception to that rule. Michael was extreamly helpfull and took care of my problem. Everyone at the Venice store has always been helpfull and polite.

I simply have to comment on my experience at the Verizon store in Venice!!Right from the moment that they took my information, I knew that this would be a different experience than Ive had in the past with a Verizon store. I had the pleasure of dealing with an incredible individual, LARRY, who was professional, knowledgeable and patient. He offered several solutions (including attempting to find a place to fix my phone (I tried and apple wouldnt help me) which I appreciated as he couldve just went for the hard sell. I did end up purchasing a new phone as it was damaged and could not be repaired, BUT I appreciated that Larry was a problem solver and was not simply interested in selling me something. I would whole heartedly recommend this store as they make sure that you leave feeling satisfied that you have an excellent product and one that you know how to use!! Thank-you.

We call Michael the Archangel he was so patient and kind to my 90-year-old friend. He got her phone set up showed her how to use it and was very very nice. He all by himself deserves five stars

Not happy about yesterday at all. My daughter made an appointment to buy new phones for her grandma and myself. She told them there would be 3 of us. They said okay. Upond arriving there, my daughter walked up to look at them know we were there, they informed her then,only one per household and she had to wear a mask. So, where is it fair that her 68 yrs old disabled grandma had to wait in the heat for over an hour. Where is that fair. Then, after that, my daughter was informed that we had to do all the transfers. That is your job not ours. What do you get paid for?? Im not happy with this at all. Glad it was not raining. Update your web page so ppl know before they go.

Is the second time I come to the store and the workers are extremely rude and non welcoming... and made me feel like I was making them a favor for buying anything on their store which is the completely opposite... never been so mistreated by any other phone company!They also made me wait outside in the hot weather while my boyfriends mom that doesn’t know nothing about technology were inside verifying things with them. Great way to treat the costumers... worst costumer service ever.

Great people but have no authority to solve any problems, simple questions about their services lead to psycho-babble answers. Suggest finding a better internet provider, now paying for 200mbs and actually getting 83 download speed and 12 mbs upload speed.

Always the best ! Every time we’re in Venice I stop by to update a phone, solve a problem, or just check out the newest version toys. The staff is always professional, friendly, and takes time to explain. I’m far from tech savvy so it takes some patience. Their knowledge is up to date on all devices. Always satisfied.

I loved Verizon because they did everything possible to help me with my problem with my phone and succeeded. I could still use my phone while it was broken and charge it. The people that work there are very knowledgeable in there business and all the different products they offer at Verizon.

I have had great service everytimre I come here. And Jovan is always polite, helpful with a wonderful attitude. I will always come back for help here. You have a wonderful staff.

Justin was extremely professional and helpful in helping us with our needs. Unfortunately everything he told me was not true. Venice Verizon Store TOTALLY messed up my personal account when dealing with my Business account phone lines, resulting in the cost of my personal account increasing significantly, yet my business account has not decreased in cost. The $40 credit Justin extended me NEVER made it to my bill. AND I am still being charged the extra $200 a month I was being charged IMPROPERLY. We have spent HOURS calling Verizon, driving from out of town to the Venice store, and dealing with this ERROR ON THEIR SIDE for MONTHS now. After well over a decade of being a loyal Verizon customer I am seriously considering moving everything to another carrier. Terrible experience, avoid this store

Jon was terrific...very patient...walked us through the process of changing two phones. He made it so easy for us ... helped us with a lot of things we didn’t understand. Ask for him if you make an appointment... he’s great!!Charlie & Karen from Massachusetts.

Salesman Michael didnt want to help us with our phones. Said call corporate, even though Corporate stated they could have handled our issue with phones. Sad and Not Helpful!

Do not go to sales rep Jon, he uses shady sales tactics. He showed my wife and I the new bill on his iPad, then turned it back to him for a few minutes while talking to us. We signed, and when I checked the next day to make sure everything was correct he added device protection on every phone despite us declining it. He also swapped our plans around and increased our bill overall by over $120+. Phil is a good guy though, go to Phil not Jon/Jonathon.

They have you wait in the vehicle until they are ready for you because of COVID-19. Which is great since we have at risk members in our family.

I have yet to come there and not stand in line for a ridiculous amount of time. It seems to be a Verizon issue

Very helpful

Jovan was excellent best Verizon experience in 25 years of Being a Verizon wireless customer. The store is clean and organized. When we arrived there were a fair amount of people, everyone was taken care of in a very expedient way. I can’t describe how wonderful it was to take care of purchasing two new phones without spending a whole day in the store. JovanEven gave me his number to help with the set up of one of the phones. He answered was prompt polite and informative. I can’t express my gratitude enough. I would highly recommend this location if you need Verizon wireless assistance or phones etc.

Came here in April because I lost my phone to order a new one and mergemy account with a family members. They had a store fully staffed with 8 or so employees, and a serious door security guard!He stopped me and my friend before entering and told us only 1 person at a time inside, fine, its covid19.Inside i was told by the staff they werent doing those type of transaction, only emergency support and I need to call Verizon help line to do that.I went to the Englewood location while on hold and before the phone Verizon support answered, the Englewood store had me checked out, setup, and on my way. No door guard, just hand sanitizer.

Terrific.

Long waiting time just to upgrade phone. 1hour and 20 wait outside. Left not worth it

Mike Ponce at the Verizon store in Venice on 41 was absolutely terrific . Knowledgeable, friendly, patient and extremely customer focused. Will go back to see him and work with him again. Great guy!

I was one of 2 inside. I explained my problem and it was solved in a few minutes. Very good CSRs.

We had a billing/disconnection issue and Verizon was not helpful, polite, or professional when contacted. We have been with Verizon for yrs and have several pieces of equipment. We drove to the nearest Verizon store and the representative was understanding of our situation. He not only listened but got us in touch with the right customer service personnel. We now have all issues resolved and by a PROFESSIONAL! Thank you very much for employing someone who not only understands Customer Service but cares as well!

My husband and had the good fortune to have Verizon Solutions Specialist, Jonathan Hodge help us pick out equipment today. Jon was tremendously knowledgeable and really listened to our needs resulting in the best devices for our lifestyle and budget. No hard sales or rushing. Jon put up with literally hours of questions. When we finally settled on equipment, he walked us through the set up. We don’t change devices often so I think we are difficult customers but Jon was super intuitive and found the best solutions for us. He is a high recommend! Ask for him at this location! You will be well served!

Larry was so helpful! He helped me upgrade and even though the phone was back ordered he added some humor to my visit and distracted me from not leaving with my new phone. Thank you!

Alex helped us out today! My mom was ready for a new iPhone and he was very helpful and patient when explaining the changes and model differences to her. He also took the time to make sure the new phone backed up from her iCloud successfully. Thanks Alex! (Also great hair man)

They didnt want to help anyone just told everyone to call customer service who was not answering. Really bad customer service

Jon did an excellent job teaching me how to use my new phone. Quick and easy transfer of info. Very friendly and knowledgable. He also understood the type of phone user I was and showed me how to remove the apps I would probably not use. Ask for Jon, he was wonderful. Also, there was no wait time.

Service is always great. I never have a long wait and everyone is so polite and attentive

Great service today. May or maynot solve my service issues. The lack of using my phone in my home with towers is out of question, was set up to talk through our WiFi. We will see if that really works. No new towers expected any time real soon.

Went to help my dad get a new phone . Customer service was very sub par and very pushy to get you out. I myself will stay with T mobile .

Thank you Michael DiRico, your help helped nana more than you know. Her new phone is easier for her. Again thanks :)

Better than the port Charlotte store. Still had some issues but they fixed them

I don’t live locally, but needed a new phone and went into this location. It was busy but I was promptly greeted and told my expected wait time. Everyone was very friendly and quick to move from person to person (however no one seemed rushed and the customer service and attention was there). When it was my turn, the employee (I wish I had gotten his name, younger man with curly hair in a bun) was super friendly and helpful. I told him what I was looking for, that I wasn’t a tech person and didn’t need anything super fancy, and he was able to help and find me exactly what I needed. He answered every question I had without making me feel dumb, we never felt rushed, and he was kind the entire time. I didn’t feel pushed to buy a bunch of stuff I didn’t need, but I was able to get anything additional I had requested. Although I only worked with one employee directly, i could tell everyone there was pleasant and patient with everyone. Great team and store.

Clean. Nice. A little slow. But its expected right now.

Quick and easy, staff was friendly was able to get my phone set up and running

Shawn was excellent at getting everything done... plus he was very professional!I highly recommend Shawn!

Spoke with John on the phone and he was nothing but rude and sarcastic with me. I was just asking questions and comping prices and I was making sure the price that the lady told me in the store is what he was telling me and all he could say was “WHY would she lie?” Well sir I don’t know, maybe because she wasn’t researching the information and telling me “ummm it will be maybe from $140-$200” like that doesn’t sound too sure and it’s a little expensive compared to last year and he said “well things change” very sarcastically. Will be switching carriers once this is paid off.

Went in to cancel a line and was given a sheet of paper with an 800 number to call. So unfortunate that theyve taken customer retention out of local stores and put it on a recored line that a person reads from a script. Still have 3 out of our 4 phone numbers active. Just needed to cancel 1.

Absolutley love my experience with Representative today in your Authorized location in Venice. John was very knowledgeable on special offers and changing us to a new plan, giving us lots more for our money. I have had Verizon for years and will never switch. Great Company, Great help and WONDERFUL plans. 😊😊

Total chaos. Instore pickup needs work. I waited 20min to get what should have been a quick in and out. Causing me to be late from lunch hour. Wow.

CSR told me about Military discount. Was able to get unlimited data and pay less than I pay now! 17+ years with Verizon and happy.

I went to exchange a defective charger that I had purchased 2 months ago. Nobody was there to check me in when I got there so I just stood in line behind others that were already being helped at the counter. Apparently none of the reps were able to get anyone out in a timely fashion. Finally someone comes out from the back to check me in. I cannot understand why that check in person couldnt go get a charger for me in the back. About 45 minutes later my name was called. The rep goes in the back and comes out with a charger. For the next 5 or 10 minutes the rep plays with the little tablet to try and do the exchange. Apparently it wasnt working for him. So he finally says, its not allowing me to exchange it because you got a discount when you bought it, and you only had 14 days to return it. I said.. its defective and I have a 1 year warranty on it. He says, no you dont we went back and forth until he walks away to get the manager. So the manager confirms it is a one year warranty... nobody apologizes and the original rep stood there and did absolutely nothing while the manager was helping me. Yes the manager was able to fix the problem.. but it should have been handled way more professionally. The manager should have told the rep to go help someone else since the store was still full. There is no reason that I should have been in the store for over an hour for a charger. If you would like to get that store running correctly I am more than happy to help you!

Good store!

I was going to biuy a new phone. It was a done deal for.over 800. They told me i would have to activate and transfer my info at home!! I called first and they even told me Id need my Google info to transfer data!!!!!! I cancelled deal. There are a lot if options out there.

CONSUMER BEWARE!I am writing this review as a warning to all present and potential customers of the Verizon Wireless store located in Venice, Florida. Last week, I visited the store with a phone-related issue where I was greeted by Phil, Assistant Manager. After I explained the issue, he advised me to return to the store in 2 days in order to enroll in “open enrollment” for Total Mobile Protection. I thanked him for his “help” and left the store. The following day, I received a standard form type of text message from “Michael (?)” who thanked me for visiting the Venice store and encouraged me to return if he could be of any further assistance. Surprisingly, the day after the text and 2 days after my visit, I received 2 emails from Verizon…… 1 email was a thank you for signing up for Total Mobile Protection and the 2nd email was a RECEIPT for my recent transaction. I NEVER authorized this service! The assistant manager went ahead and inappropriately added this service to my account without my knowledge or consent. Immediately after reading the email, I decided to speak to the manager regarding this experience. As is customary in every Verizon store, you are greeted and asked for your phone number. I asked to speak to the manager and was told that there was 1 customer ahead of me, so I sat down and patiently waited, and waited, and waited. I waited for 75 minutes before any Verizon employee even acknowledged my existence or even spoke to me. I got up, walked to a quiet area of the store when I was approached by Phil. I explained my reason for returning to the store. I told him I received a text from an employee named “Michael” …..he responded that it “might” have been him who sent the text (strange). I informed him that I NEVER “signed up” for Total Mobile Protection He told me that you don’t sign up. HUH? OK, I reworded my statement that I NEVER authorized the service. He talked in circles then removed the Total Mobile Protection from my account. Regardless, I intended on still speaking to the manager, Esther. Esther was attentive and helpful and indicated that she was going to address the issue.I have been a Verizon customer for nearly 20 years, have owned many cell phones, visited many Verizon stores in several states and have never had such a poor experience. If you are a customer or have a parent or grandparent who is a Verizon customer, please be sure to carefully read your emails and bills from Verizon to make certain that you are not billed for unauthorized services. As in any company, there might be a few bad seeds trying to take advantage of you. Thankfully, I’m not as dumb as I look!

Alex was amazing. Great guy and honest.

Dont waste your time at this store. Ryan was very impolite and refused to waive a restocking fee which Verizon had no problem doing for me when I called in and explained that I did not like the phone after only using it for 5 days and wanted to upgrade to a better one. Pretty stupid on the stores part since I was looking to spend more money with them in the first place!

Jon was extremely helpful today with purchase of iPad

We brought in a phone that was broken and we were told that it wouldnt be worth the warranty that I pay for every month to get it fixed. I felt pushed into buying a new phone and I was told that I had to put the cover of the phone on myself. That was the first time that ever happened to me when I purchased a new phone. Then I feel like I was basically tricked into buying a warranty for the new phone that I promptly cancelled. I was also told that I could return the phone if I wanted to within 5 days but I would have to pay $50 restocking fee. I know I have been to other Verizon stores where we have been treated much better. I very rarely leave negative reviews, but I do feel compelled in this case.

Great service and friendly staff

This is a corporate store. I highly recommend that when you go to get a Verizon phone that you find a corporate store.First of all unlike some Cellular sales places the sales associate named, Ryan an air Force veteran, got me in and out.Second. Their knowledge of the devices that they sell are spot-onThird. I do not know of a better Network in my area Southwest Florida thats better than Verizon.Fourth. I dropped my phone opening the box right after I left the store went back inside distraught and left with a brand new phone. thats the kind of customer service that cannot be beat. Im not saying that Verizon makes a habit of replacing a customers phone when they break it leaving the store but they took good care of me. I will remain a Verizon customer for life.

Very good store to shop knowledge is excellent. Phil the manager is amazing, deserve great promotion. Thank you Verizon to employee like him.

Hopefully the 3rd time will be a charm. I recently stopped in to look for a phone uprade to something comparable to my current phone. Again, I had a terrible customer service experience. The sales person literally pointed to the back wall and told me that the 3rd phone over was the one that came closest to my Droid Turbo. When asked for specifics, he gave very little information and told me that more phones would be available during their back Friday event and to look at those phones, then walked away to help another customer. Last time I was in this store, I left after watching an employee become impatient and rude with an elderly woman because she did not immediately understand what he was saying. It stinks because this store is literally right down the street from me, but I dont mind driving to Sarasota if needed. Wish me luck.

Very friendly and knowledgeable petsonnel. Spent long time to reset what was wrong with my phone.

Very helpful and friendly people. Ryan did a great job getting us set up

Top shelf and a very professional. Answered all my questions. Left me being more aware of how to use my Samsung 9. Terrific customer service.

Took to long had to leave.😣 Came back next day after message from Verizon. I am so impressed with the service and regret being impatient the day before. Thank you for helping me.

Took a little waiting, but they were really helpful and knowledgeable. Fixed my problem for free in about 1 minute.

Great team, but my Samsung S9 is just a nightmare..Extremely disappointed.This location is far better than UTC..But it depends on the person..2 are outstanding the rest are all about money..Super frustrated..No one seems to care at Verizon..Sad...

As most frustrated users have experienced there is zero customer service and zero satisfaction offerred by this company and location.Use two cups and a long string

One of the worst Verizon stores. And not just coming from me, Ive heard the same from other people. Even if I happen to be in Venice and need to go to Verizon, Id rather drive out of my way to the store in Port Charlotte where they actually know what theyre doing.

Rude management! Was not allowed to shop for phones for our family with my husband because the manager stated it was company policy that we could not enter the store together. No where on the store front signage or Verizon website does it state this policy. We also called corporate and confirm this is not a policy as well. We’ll take our business to Verizon in Sarasota.

Mike is the best of best! Very knowledgeable and extra patient!

Wanted to switch service to a new I pad. They told me to send the new pad back to manufacturer. Buy another one from them. It would have cost a extra 40 per month. Went to infinity they told me to go to hot spot and it fixed the problem.

If you dont look like your high class they treat you like low class you can stand there and theyll act like they dont even see you, worst customer service and they dont know half of anything about the products they sell.

Couldnt help with billing problem.

Ive been a Verizon customer for years, and this store is easy. The staff is friendly and helpful. Try to go during off hours, its always packed!

Corey and Jon were so helpful. The whole staff works as a team!

Dealt with Scott. He did a great job setting my new phone up for me. He answered all my questions and was very friendly.

Personally, I don’t think Verizon can be beat! Some may have had a unpleasant EXPIERENCE but that is a given, it will happen! Overall ..... Verizon is great! Miss their service at home with television service.

Upgrade my note 4 to the note 8. Helpful staff. Place was busy and very little wait time. Make sure you sign up to be seen when you first get there.

When they want a new business account they are very friendly, but if they dont set up something right and you have to deal with issues, they start giving you numbers to call. What are you there for? Anyone with an issue about their account is told to call a Verizon #. Anyone buying is welcome. Not the way to do business! I regret switching to Verizon from ATT. Will go back to ATT.The store has bad customer service!!!

If I could rate in the negative, I would. I recently became a Verizon Customer. I opted for a Google Pixel 3 and had problems with service immediately. After a couple weeks my phone completely shut down and the screen had a message reading no operating system detected I brought it in for a replacement which also have me trouble with service and the same problem occurred after a few weeks. I brought it in and the Sim was replaced. The next day I had the sane problem. I work on call, towing for CCSO and FHP and need my phone in order to respond to auto accident scenes.I called Verizon Corporate and requested to have my Google phone replaced with a Samsung. The representative said I was under warranty and if I bring my phone to a corporate store, I can get a Samsung phone and pay the taxes and a restocking fee. I went to the corporate store and despite the notation in the computer about the agreement, it was not honored.i called Corporate back and was told despite my warrantee, I had to pay off the remaining balance of 800.00 on the phone in order to get a better phone.The said they were very sorry when I asked why they were not honoring their agreement which was in black and white in the computer notes.Horrible company. Im going to T-MOBILE. Theyll pay up to 650.00 to buy out your phone if you go to them. I recommend every Verizon customer do this.

Jon was a super-patient, amazing help!

The staff were very helpful and knowledgeable.

New phone who dis 😋😋😋😘😘😜🤪😝

Jon was extremely knowledgeable and helpful. Thanks!

Horrible experience. I dont understand why everyone that works in this store cant solve anyones problems. It seems like nobody in this store likes their job. Customer service training is needed.