Keith is the manager here and I really appreciate him helping me secure a unit I highly recommend this place for your storage needs

Keith is wonderful. He asked me if my unit is working well for me and I appreciate him taking the time to make sure I am a happy customer! I highly recommend this facility

Mesha help me a lot!! She help me through the process and show me around the storage space and I found the right spot. She’s an excellent worker!! I’ll give her 5 star no doubt about it!

It was extremely easy to rent a storage unit from this location. The property is very clean and the employees are extremely helpful.

Keith gives me great customer service always!

Keith helped so much trying to find a unit. Do recommend

Keith is a great guy. He is awesome . I recommend this facility

Brenda went above board to help us. Our delivery wouldn’t have happened if it wasn’t for her helpful, outstanding fast thinking. Other reps tried to sell us space we didn’t need. Brenda made it so that the monthly space we purchased was used wisely. Brenda is what I would call a good employee who puts her company and it’s customers first. Thank you for giving us Brenda.

Keith is so pleasant to deal with and he helped me secure the storage unit that suit my needs.

Mr Keith is always helpful with my storage needs. Great customer service!

Keith was very helpful and kind!! Will definitely recommend this location. Love the energy!!

Keith has helped me secure the storage with ease

Keith is giving me great customer service I highly recommend this place

A thank you to Keith for his help today. I have been a customer for a long time and this past year has been tough. I was having trouble keeping up and Keith helped so that I wont have to struggle so much keeping up with my account.

Keith really helps me downsize to an affordable unit.

Keith was very professional and helpful with my storage needs

Keith gives great customer service every time

Keith always helpful with my storage needs

Had a great experience with Keith helping me with my rental today. Process was quick and easy. Friendly service..

It was a great experience I had here at the Public Storage. I came in around lunchtime and was looking for some units and saw the employee putting up a sign. Candice came in from lunch to help me with the deals, and took time out of her schedule to give me a tour of the facilities. The units for viewing were well kept, well lit, and cleaned thoroughly. Her approach and explanations were comprehensive and conscientiously concise. I really appreciated the time spent catering to the customer and even though I felt bad for holding up her lunch, she did not seem to mind. 11/10 would visit again.

I’d highly recommend this particular Public Storage. Candice and Alexis were delightful to work with. They helped me decide which unit I needed and took the time to give to the advice I was looking for. Thanks again ladies!!!!

Mesha was fantastic! She was quick and efficient with the check in process and made sure all my questions were answered. The operation is so streamline and the unit description was accurate. Thank you!

Kandice and Josie, they where both very help with getting my Storage Unit. Both very polite. The property is very nice and close to my house. The being able to get into my space with a code is awesome. Just an great location

Had an exciting, fun filled roller coaster ride with stimulating conversation with tons of of knowledge offered! Great team atmosphere!! Thank you! Candice and Alexis for making our visit enjoyable time!

I went last month in the Va Beach Blvd office and Keith was the absolute best I was having the worst day Keith helped me register online and got me the best deal he could find I was clueless at firstHappy Customer

Great Customer Service. Would definitely recommend to friends and family

Candice is an amazing relief manager! She is super sweet, funny, to the point and definitely can assist with your needs! If anyone is looking to store their items here, I definitely recommend you coming here!! Happy customer here for sure !

Great customer service.... I will recommend my friends here!

I initially gave Public Storage a 5 star review. I had a 10x30 with no issues. I used Public Storage in the past. When I noticed one was empty near mine and asked the front desk. They told me it wasnt vacated yet. I asked them to call me if it did. No call. Yesterday I saw online one unit was available and I instantly reserved it online. I recieved a call this morning from the office manager(Lakisha) to introduce herself and to offer assistance in my upcoming move. I stopped in the office two hours later and was told they didnt have a unit and she didnt understand why it allowed  my reservation. I ask for the District Managers number and was told Lakisha booked the unit that morning. Both the office manager and the District Manager(Brian Hannegan) said that the online reservation does not guarantee availability and that even though I recieved a call from her. Public Storage serves in store, online reservations do not hold a unit. His solution was to offer me a unit 50 sq feet smaller(10x20 vice 10x25) for more then the unit I reserved. The unit offered  was also 8 miles away from my current unit. Ive attached a screen shot of the site saying guaranteed size that the local stores are not honoring. After talking to Cassandra Craft, it was explained that Public Storage utilizes the process of overbooking customers and that the only guarantee to a space is paying for it in the store.Point to this review, If you book online. Immediately go in and get your unit assigned. Public Storage will not honor a reservation if someone walks into the store and wants the unit. They will not honor what is done online and not inform you of the lack of availability until you go in to get the unit you reserved.On the other side, Brenda is a pleasure to work with in the office. She is the reason I initially gave the five star review. Shes helpful, works with you and thorough.My rating is based on Lakisha and the Public Storage online reservation system.

Great customer service. Excellent service with my storage transfer.

Ms. Brenda is an Awesome person. She has went above and beyond with her service. In these days and times its hard to find someone that cares. Today its hot out here. She came and offered us water. Thank you so much for providing us excellent service. You ROCK!!!

Great customer service I would highly recommend this place.

Absolutely phenomenal customer service I highly recommend this place amazing amazing amazing

I would highly recommend this place for your storage needs.

Brenda & Candice assured that the storage unit I choose was best fitting of my needs, rather than buying a higher priced unit. They made my visit pleasant, communicated, and are very friendly. Thank you for the great customer service!

Brenda was very patient and polite. I appreciate her professionalism. It shows that she loves her job!

I love coming to this Public Storage because of the service that I received. Brenda is a very nice young lady and she always puts me first when I come there. She make sure Ma needs are taken care of and my bills get paid on time. She does a very good job and I gave her five stars, and a thumbs up

Ms. Brenda gave the most excellent customer service in the world! Love her compassion and willingness to answer questions! Thank you so much for your help!

Candice was a Big help to me with my storage unit Good customer service! Happy she’s apart of This Team !Happy customer!

Candice was awesome. Very friendly and very professional.. Beautiful smile. I loved how fast and detailed the sevice was. Thanks Candice!!

I will have to say, Brenda is the best. It was my first time meeting her and right off the bat, she makes you feel as if youve known her all of your life. Top notch customer service and knowledge of the business is refreshing and appreciated. I was late getting to my unit and she was professional and thoughtful enough to stay a few minutes pass closing to help me with my situation. Need more like her! Kudos!!

Brenda was great. She took the time to help me and ensure I got the right unit for what I needed. Greatly appreciated and will continue to use public storage.

Brenda is awesome, she absolutely the best. She is always friendly and helpful. She always has a smile and goes out of her way to help me

Great location / staff . Units are nice and clean. Safe area as well 👏

Candice was very professional and detailed about the public storage offers... great communication skills and likable !!

I wanted to share my experience with Victoria at Public Storage. She was very knowledgeable and showed my husband and I several units. We made our decision and she took care of the paper work and explained all the details with us. I would definitely recommend Public Storage and Victoria!

Brenda is very knowledgeable about the property. Very friendly and helpful and understanding. Would not think of renting at another public storage.

If I can give them six, I would. Brenda & Josie were very very sweet ladies. I was late coming in because of traffic and they made sure I was still taken care of, without any problems. Answered all questions and suggested great information and products for my stay. (Can I move in??)Keep up the great work ladies!!!!-K. Waite

Bethany was great associate. Led me every step of the way from start to finish. She was very patient and wasnt rushing anything or any questions I may needed answered. I highly recommend Public Storage. They gave me a great price and a great deal on boxes and supplies.

Brenda, the manager, is great and always helpful! The customer service is always great.Im not a fan of the sizeable price increases every 6 months but other than that, I am pleased.

I love the acceptional help from Josie and CandiceDefiantly feel confidant in renting here.Thank you ladies

Brenda provided me with excellent service and was very considerate with helping me resolve my issues. She even went out of her way to assist me with getting some information I needed, she was the best!!

I would like to thank Mesha for helping me with finding the right storage space for my household goods. She has great customer service skills.

Lynn H. and Brenda were amazing. Quick simple and easy! They made getting the unit so simple and fun. Fantastic service!

Brenda was very helpful and friendly. She made sure I knew everything prior to getting my unit, and even showed me to it so I could check it out before. I got a 5x5 unit and the units look really nice and it is a very secure lot.

Ms. Brenda always provides great prompt service with a smile. You’ll know you’ve made the right choice once you’ve visited the facility. Good business run by a great person!👍🏾

Tina M helped me out so much, even though it was close to closing time. She is so nice, and the rates are good. :). I recommend this location!! Thank you for your great customer service Tina M!!

I want to say thank you to Brenda for the utmost professional and personal help in my time of need. I had a lot of questions and concerns about my personal things. Brenda was patient, kind, and took time to show me the unit and good information. THANK YOU Brenda for the BEST customer service.

Brenda was very helpful and provided great information and service. I would recommend this location to anyone who needs good prices and good service. Thank you Brenda!

Brenda is freaking awesome made my day better she is so sweet and respectful... Think I’ll. Is it every time I’m having a bad day

Excellent customer service! Josie was great and super helpful.

Outstanding place great customer service

I recently rented 2 units from this location. Not only was the personnel helpful, Pamela was very professional and personable. She was very efficient and explained all my options very well. I was renting 1 unit near the Oceanfront in Virginia Beach for the same price as 2 units at this location. (1 regular unit and 1 vehicle storage) I would recommend this Storage Center to a friend.

Made a reservation online and then arrived just a little late. Jessica was very helpful and showed me around the property. Very secure and well maintained. Jessica was a consummate professional who demonstrated a great deal of enthusiasm and respect. I was very impressed with her service and how helpful she was at explaining in great deal some of the additional services available. Thank you all for a wonderful and secure location to store my property!

Being very new to having to use a Public Storage I must say that Josie really made me at ease! . She was very patient with me, She didnt mind me having a ton of questions. She was very informative and help ease my anxiety about putting my personal items in a public storage. She gave me many details and her customer service was excellent! I went in with the concept of simply renting a storage unit only!! but after all her education on the process and products I ended up picking up a number of extras! :-) Thank you JOSIE for your thoughtfulness!!

Brenda is very helpful. she helped me find the best unit at the best price. she is very friendly.

Brenda is awesome. She had a storage all picked out, quick sign in and out the door. Easy does it. Very nice too.

Brenda is such an awesome individual. It is always refreshing to find someone who has a welcoming attitude, a smile and takes pride in what they do and how they makes you feel. She was very helpful and with a wonderful attitude that you dont seem to find that often anymore. I applaud you Public Storage, for chosing the right person to represent your company. Please dont move her from this location.

Brenda is absolutely the best. She is always helpful. Love her

A+ Customer Service...Working with Jen at Public Storage has been the best moving experience I had. She was very nice and understanding, she has great personality, her customer service was awesome!! She made sure you understood everything before signing and answered every question without hesitation. She is one of the best in customer service that I came in contact with in a while... Thanks Jen!!!!

Brenda is always nice and polite. Very friendly. She is the best

Brenda was an awesome employee. Very friendly and helpful. We give her 5 stars.

Brenda was helpful. Always back to this store because of her. She is always friendly

Brenda was very helpful and even cut her lunch break short to assist me when I arrived early. She makes me feel comfortable renting from this facility

Josie helped me with my move out. Her customer service and interpersonal skills were amazing. She went above and beyond to help and answer all my questions. Her uplifting personality and kind nature has helped restore my faith in humanity. Thanks again.

Brenda was very helpful and sweet. She helped me find the right unit and made sure that I had everything I needed

Josie was able to get me in and out, all while treating me with the utmost respect and kindness youd expect from a family member.I truely felt welcomed and was given professional advice every step of the way. For my first time using public storage I was not sure how to go about everything but she made it friendly and fun. Definitely going to use this location if I need to store my goods in the future.

Brenda is very friendly and helpful. She always had a smile and goes out of her way to help me anyway possible

Awesome experience since the moment I walked in, wasn’t rushed at all, very helpful with everything, got a great deal on a 10x15. She offers every help she can.

It is very hard to find such AMAZING customer service that make you want to make sure you refer someone by name but it was different today at Public Storage with Ms.Brenda. She made renting a unit a breeze. She also has such great Customer skills and made sure to answer and give us some helpful tips when storing our mattresses. Highly recommend and dont forget to ask for Ms.Brenda..

Brenda was very helpful and knowledgeable. Quite and easy process. Great help.

Brenda was great.I recommend her store. She is always friendly and has smile

If I can give this place a negative 10 I would! I come to add more stuff to my unit and come to find rat droppings allllll over my stuff and my unborn babys stuff

Thank you Brenda for your helpI was in and out great customer service !!

Brenda did a great job helping get my storage unit.

Ms. Brenda was so great with my girls on there way to college and provide a wide variety of knowledge. She helped so much with picking out a storage unit that was perfect.

Brenda was definitely wonderful and knowledgeable, she helped me out so quickly and got me what I needed I’ll definitely come back in the future to get another storage as long as Brenda is there

Just rented 2 units. Brenda helped us through both and was wonderful and incredibly kind. Made the entire process quick and easy. Highly recommended!

We love Public storage especially Brenda. She is always friendly and always helpful.

Good wholesale prices.

Quick and easy registration! Brenda is awesome and very considerate and took great care of me during my process. Very satisfied

Brenda was very nice and professional. I was very confident and informed when making the purchase. Highly recommend going here for all your storage needs

Josie and Brenda are really cool people. Public storage found the right people for the job. They are very professional and polite to there client. Thank u guys for all your help

Josie was wonderful. she helped me save money and gave great service. the other agents were not helpful and could care less

Morgan was awesome. Called me this morning to verify reservation. Once I arrived, she was super professional and really energetic. I would recommend this public storage to anyone looking for a great storage facility.

Brenda was awesome! Hoooyaaaah! Helped me pack a box to mail and saved me 20 bucks on a single box to mail a car seat! Great service! Thanks Brenda!!!

We got a storage unit from Brenda, she was very accommodating. Service is awesome and the units are nice. 10/10 would use again.

Brenda was very kind and wonderful with helping us. I highly recommend coming here.

Customer service is grade A. BRENDA is awesome and very helpful.

This is a update on my review from 2 years ago.It was( 5 StarsBrenda was very nice and helpful )I rented a 10X20. To store things in after my Wife past away. They gave me a discount on the second months rent. So I paid for three months upfront. Which took me through to December. I went online the beginning of December and paid another three months.Mid Jan I received a call from Public Storage that I owed 2 Months rent and almost $60 in late fees. I explained that I paid online in December. The said they could see the transaction, but it did not go through.They could not tell me way. ( I had the money in the bank) I asked why I did not get a call or email in December. They could not answer that either.I paid 3 months and the late fee.In February I went online to pay pay again and found that my rent had gone up $50.They raised it 2 more times for a total of 3 times by the end of the first year.I was paying almost double the rentIt took me another year to get my things out of there.I had double knee replacement in Jan 2020 also and was off for 3 months then Covid hit.I called them and said that I would pay but would be two weeks late.I still had the late fees. Ok I expected that.I did not expect to still get the phone calls every other day (Which each time I would tell them the same date I would pay them) and the emails threatening to sell my belongings.I would not rent from any of the Public Storage locations.