Owning a Black Label Lincoln Navigator I was expecting a better experience. My first service was simply an oil change, tire rotation and minimal inspection. It took 3 1/2 hours and the waiting room was a dump. See the picture of the chairs all torn up and peeling. A Lincoln is an upper tier vehicle. I expect a lot better treatment for a six figure price tag. Also my touch screen was freezing intermittently. I asked the service writer to look at that. I was told I would have to leave my vehicle for 2 - 3 days because they are so busy! At least make an attempt to look at it while its there for the oil change. If it cant be fixed or they dont find anything wrong then at least some effort was made, but that didnt happen. Overall a bad experience. If my next visit is this bad then they lost a customer in sales and service. I am sure Cadillac would like another customer...

Kim the service representative would get a five star for her kindness and professionalism. The service department a one star. Reason is I had a nine oclock service appointment for oil change, tire rotation and two tires balanced. 4.5 hours later I got my car as I waited, does that amount of time sound responsible to anyone. The two star is for service completed and car being washed.

Always a great experience. They really know what they are doing and have great customer service.Thanks Again!

From the time I called, and I explained to the receptionist the issue with my Navigator, I could tell she genuinely cared about my situation. She said, I’m going to transfer to Kim and she will take good care of you. She was right! Kim asked a bunch of questions and made sure she had all the information for her to get the issue resolved. I felt very confident that my Vehicle was in good hands. Kim also called me to up date me on the status. I don’t think there are enough stars that I can give to rate the two ladies that assisted me!I’m glad I bought my Navigator at Al Packer and I will go there for my next one.

Services always friendly and professional.I love the surprise of a clean car when I got it back! Very nice. I took one star away for a complaint which might be common in that I made an appointment for one time and then you arrive and you’re told it’s going to be a much later time for the actual service. Other arrangements would be made if that information was given at the time of the appointment. Always a good experience and they usually provide a car (even though I’m out of warranty) if it’s going to be a long wait but the rental car market is scarce...not their fault.

1st and foremost Kim in Service was outstanding and Mariela, high five too you as well. They both went above and beyond to accommodate and they should be cloned for customer service premier examples and definitions….zI would have given 5 stars to Lincoln service but, due to the fact, upon completion of service of them putting on a brake booster which was great. My car was there fir appx 5-7 days due to part delay. But, why was my car exterior filthy & service ordered stated it had been washed and it wasn’t. My interior white bling steering wheel cover had mechanic soot/black on it in various places. Once home, each tire rim had oil/ black substance on them too. It was discovered when my husband had to detail my MkZ at home later..Thanks too Kim &Mariela for getting me into a loaner/Lincoln .

Great communication, love that I can contact my service manager Kim by text. So convenient. Much better than the old days when I would leave messages for the previous manager did not get a return call for days later. They were not able to address all the issues unfortunately at one visit so I will need to return. Also I’ve noticed since they did some thing with the front strut that my steering wheel is left of center when driving straight. Will get this addressed on the next visit just wanted to make sure you were aware.

So happy with professional, caring, logical handling of my service needs by Service Advisor Kim Rogers!

Best service experience I have ever had. The facility was clean and organized. The service manager was knowledgeable and his staff was friendly and welcoming. Repairs were performed ahead of schedule. I will he buying my next Lincoln from this dealership.

Job well done. The loaner car was very important to me because the problem took some time to find. I appreciate Al Packer’s !Brian’s) help.

Moved from the North to Fl permanently. I have been going to Al Packer Dealership since 2014.Will say the old days, pre C-19 and pre new management where a very different level of service.Will say the staff follow-up was very good. Did what they said they would do. The spark is gone. One didn’t feel special to own a Lincoln. One felt lucky to get a # in a queue line. Hopefully C-19 fatigue will be over soon! Do “We” need an excuse?

Service was exceptional. Everyone want out of their way to make sure that I was happy. The work on the car was done within the time period that they said it would take. The car was returned cleaner than when it went.I would give them av10 star review if I could!

I purchased a Corsair with Al Packer Lincoln I was very pleased with the transparency and attentive service. If I can describe it, it was a very calm experience, which many times is not the case for car dealers. Van was my salesperson, and Denis was the manager that helped close the deal, nothing else to say except that I have no hesitation in recommending Al Packer Lincoln. Van called me a couple of days later to check up on me after the sale, there was a very minor pending item and it was quickly solved by Denis and Van. Five stars in my book good communication, service and overall experience. Thank you Al Packer Lincoln.

I love this dealership. I’ve been ripped off before with other dealers who magically find things wrong with the car to pad their bill. But at Al Packer I’ve always been treated honestly and professionally and the service is always quick and well done. This is the main reason why over the years I’ve purchased many vehicles here and will continue to do so.

Anthony was attentive and really worked hard to make a deal work for me.The Finance person was efficient and professionalMy car was clean and ready to be drivenBUT I am experiencing numerous alert messages of engine and drive control issues - this should have been attended before I left and now have to return for service!

Super Impressed with the Sales Staff here! Joe Hunter was my salesman and I can say he is the heart and sole of this dealership with his service of 30plus years! I drove off in a used 2017 XLT F-150 with no regrets and that I bought from the best in West Palm Beach. Once again if it wasn’t for Mr. Joe Hunter, I would have kept shopping around and wasted my own time but with his knowledge and customer service it was a great experience.Thanks,James R.

We’ve gone back to packer, this time for an aviator. Our 6th car in the past 6 years because of the great sales manager. It’s not often that a sales manager makes you feel comfortable but Michael Downs continues to make my wife and I feel like Al Packer Lincoln is the only place we’d ever buy from again.

Excellent professional service from our sales representative Mandy sajiun

My sales person was Ralph he is usually at the southern dealer Very nice I did not go in to buy a car but ended up buying one from him thank you

Recently bought certified used car (2 months) brought back for same issue.I was put on a wait list 2 weeks out for a service appointment with a loner car. When I got there they didnt have any cars they are under contract with enterprise the car would be over in a few minutes. 1hour into my wait I was asked if I wanted to wait at enterprise it may be faster. The last car brought over from them was given to someone ahead of me. I responded no because the wait conditions are better at the dealership. 1 hour and 30 minutes later still loner and car not serviced. This is not my first time I had problems with Lincoln. Availability of a loner was main reason I went with Lincoln and its a perk they have a hard time honoring. This is not my first time with this issue

Had a great experience. Got a great deal and hung out with some of the coolest people. Would recommend 100%.

Great customer service. Start to finishCould not ask for more. Will continueTo service tjhe car at Al Packer LincolnThanks. Ellen Robinson

Outstanding professionals who listen to your needs- Answered all my questions. Very pleased with this dealership.

This was the best car buying experience from initial contact to driving off the lot with my new car! Employees were extremely courteous and attentive while processing my purchase.

Doug Carbrey did a great job walking us through the process in a pleasant, low-pressure environment. Would definitely recommend him and use him again in a future purchase.

Kim the service rep is awesome. Great communication and great positive attitude. She took care of any issues I had and did it with a smile. The best service I have had. Thank you Kim.

Doug, our Sales Rep, was first rate. His knowledge of the vehicles and available options was first rate! He was a real pleasure with whom to deal!

I had the pleasure of working with Kim R. as my service advisor who was very professional and courteous. From start to finish I felt valued as a customer and received timely updates regarding the status of my vehicle.

I was thrilled to get my oil changed, my tires rotated, new windshield wipers and my carComplementary cleaned !!!All while I relaxed in they’re clean beautifully decorated comfortable lounge ;drinking H2O watching TV all courtesy of Al Packer Lincoln. Plus my tech Kim was awesome and the girls who worked collecting money told me I had points so it’s was completely free !!! so it was a win-win situation for me thank you for the great service service

I was beyond stressed trying to look for a Vehicle. The kind calm welcoming demeanour of Van Helped put me at ease. Never felt pressured or pushed to buy. The process of buying my new used vehicle went smoothly. I was able to stay within my budget. I would highly recommends them. They gave 1st class service, knowledgeable and was willing to do whatever it takes to meet my needs. I will be a repeat customer. Thank you so much Van and all who helped me get the car of my dreams. I never thought this wouldve ever been possible for me. Im still prossing it all . With all of my heart Thank you again Mary.

I had to revisit the service department twice after my first tire repair. The first two visit the tire was supposedly fixed, after over 3-4 hrs of waiting . While I understood it would take a while I really hadn’t expected that. Brian was ready to help anyway he could . He kept me informed . The second time I returned a couple of days later with the same problem, so the patch didn’t hold. Brian again was very professional, and it was not as long a wait as the first time. I purposely arrived early looking for the repair to to be a priority, however after another lengthy wait with an apology from Brian, stating that part of the problem was that the guys had broke for lunch. That didn’t set to well with me, and felt perhaps I was presenting a to soft demeanor. We had leased this MKC for 3yrs. and I’m beginning to rethink Lincoln Services. Now I had to return for the third time within a week for the very same problem???? Being there early again and Brian being off, Kim was the service rep. I found her to be very considerate of the problem and immediately put the wheels in motion to take care of problem. She saw to it that it got the attention that you would expect. The time of wait was at a minimum and it was a good experience inspite of it being the third time. I notice while I was wait in the lounge, how earnest Kim was in relating to the others who had come for service. She is a definite asset to your organization, and sure she will do well . Sincerely James Bartley

Had great service today at Al Packer Lincoln, Kim made the service experience great. I was greeted promptly, my service request was taken, and I was placed in a loaner car within a few minutes.Truly a pleasant experience !

Easy, painless, and a great experience. If you are looking for a good car at a great price see Mr Joe Hunter. Painless and great deal.

Kim is a top notch service advisor. She is responsive, informative and follows up as needed in a timely fashion. She is my preferred Lincoln Service Advisor at this dealership.

The valet service was great the two men were very professional service had my car back in a short time

Kim did a great job with servicing our vehicle. Was completed on time and kept us informed throughout the process.

Absolute WORST customer service! I drove 40 minutes and arrived for a SCHEDULED test drive today at 1:30PM (can provide proof with screen shot of confirmation) Even got a call and txt from the dealer prior to me coming and tried to call them back but no answer (should have known better at this point). Nobody was in the entire show room when I showed up except me and another customer. We waited around for over 20 minutes before the only person working came back with another customer and told me he was the only person working today and had to help the person he was with. Already 15 minutes past my scheduled test drive i wandered out back to look at the vehicles hoping he would be free when I returned. Nope. Now 40 minutes later he was still busy. I gave up and left. What kind of serious business has only 1 employee on duty for a car dealership let alone someone like a Lincoln dealership. Even though this dealer is the only one with the vehicle I want I would never return here on principal alone, forget about giving them my business. What a joke!!

Very enjoyable car buying experience.The entire Al Packer Lincoln sales staff made this our most pleasant car purchase yet.

Joe was a great! We were looking for a specific Aviator and they had one. We had called a couple other dealerships and were not treated well. Joe was warm and welcoming. He went above and beyond to help us! He waited for us to get there and worked with us until after business hours. What was promised, Joe delivered and we appreciate his attentiveness throughout the process but also afterwards when I had questions. Thank you Joe and rest of Al Packer Team! Loving my new Aviator!

This was my first using the services at Al Packer Lincoln. Wow pick up and loaner program went smoothly and the service on my Nautilus was professional. Thank you for a five star experience!

Kim, is a very helpful person. Stayed in contact with me. Always answered my questions. Was helpful in coordinating my drop off and pickup times. Highly recommend Al Packer Lincoln.

Got an engine oil and filter change with full synthetic oil.They rotated tires and washed car.Everything good.

Our service experience at Lincoln has always been superb. Kim does a great job she’s very attentive very friendly very punctual and her communication is very helpful. Great job. I drive an hour and a half to use your services above and beyond other Lincoln dealers closer to me.

Anthony Moretti is the best. Bought five cars over the years.

Always a pleasure the people are super! Quality of work is exceptional!

Spoke with Tracy on phone regarding a particular Vehicle. Was assured Vehicle was still available and appt made. As promised, vehicle was in great shape, low mileage, detailed and waiting curbside for me. Ed, my Sales Professional was just that. A true Professional. Polite, friendly and knowledgeable. Dennis in finance department was quite informative and very friendly/ engaging throughout that process.I was in and out in 2 hours to include trade in, financing.Thank yall for your efficiency and friendly attention.

The new shocks feel great like a new car!

My major disappointment is the lack of customer service I received, I was let down time and time again. I felt abandoned without transportation and no answer to my problem. Bottom line if you promise me superior service I’m going to expect it what I receive was an entire staff of people who couldn’t care less and I’m just another number on their list.I just received my vehicle back from the dealership. My 2020 Lincoln Navigator’s motor was struggling to stay on, thankfully we were home and had another vehicle to use. On Sunday morning I contacted the dealership, service is closed so I spoke to a salesman who basically told me there was nothing he could do I’d have to call back Monday morning. To me that’s unacceptable my vehicle has less than 2k miles on it and I felt with Lincoln’s reputation for customer service they should be able to help me right away. I asked for a manger who directed me to the concierge service to have my vehicle towed. Concierge was pleasant helpful and top notch. I then contacted my original salesman to notify him of the issue I was experiencing, after all the vehicle is not yet 3 months old and has less than 2k miles. He was rude and seemed annoyed that I would call him when I had already spoken to someone. I express my disappointment in the situation and after more push back from him he assured me he would contact service himself to be sure I was taken care of. That was apparently his way of shutting me up and getting off the phone because I’ve not heard from him since.Monday afternoon after no one reached out to me I called Al Packer service at 12:30. I was directed to my service representative who told me he had the file on his desk but wasn’t aware he needed to reach out to me, that they would not be able to diagnose the vehicle for a few days. I inquired about a loaner vehicle, he said he’d have to look into it. He called me back at 4:30 that afternoon to tell me they did not and would not have a loaner available. Unacceptable, but I am at the mercy of my dealership.My service rep reached out to me on Tuesday to get more information about what happened when the vehicle was having trouble. He informed me they were working on it and had no answer so far. On Thursday after not hearing from anyone I called service and left a voicemail with my service rep. I received a call back on Friday, he said they could not find any problem with my vehicle and they would return it to me. Valet returned my vehicle and it is working fine. I am a bit concerned that we don’t have a explanation for the problem. But I understand there could have been a hiccup with the fuel line or a fuel filter problem. I am hopeful that all it was. Ultimately I understand the situation with the vehicle is a bit of a mystery but the staff could have handled themselves in a much more professional manner.

I called and made an appointment for an oil change. Their front desk created the appointment for 7/14/21. I went online to the Lincoln site and saw that an earlier appointment was available with Kim and immediately scheduled it. She is always courteous and takes care of me.

Manny Sajiun and the management team got it done! During a challenging time to find the car you want, they found it and had it to me in weeks. It was delivered with care and they made the process very smooth. I’m glad to be a part of the Lincoln family and know I’ll be taken care of from this point on. Thank you Manny and Lincoln team!

So convenient. Everyone there is so friendly as well

Brian is my service advisor and he is a great guy.Always helpful of my situations and willing to do whatever it takes to make everything work great for me.I won’t ever let anyone but Lincoln work on my vehicles🤗

Best service ever. The reason I buy a Lincoln is because of Al Packers service department. By far the very best.

Very professional all the way around from making appointment to completing my service. Kimberly was super and kept me informed while I waited. Very pleased.

Timely service. Pick up and delivery seamless.

This is probably the worst experience in car service I have ever experienced. I gave management an opportunity to talk with me before this review and NOONE has called back from my voice mails.

KIM IN THE SERVICE DEPARTMENT OF AL PACKER LINCOLN, IS AWESOME. SHE MADE THE WHOLE EXPERIENCE A PAIN FREE ONE. THANK YOU KIM FOR BEING AWESOME, AND THANK YOU FOR YOUR AMAZING SMILE AND BEAUTIFUL ENERGY🙏🙏🙏

Big improvementEveryone that I came in contact with were veryaccommodating, and very helpfulCongratulations Lincoln 🌹

Oil change tire rotation and a plug to repair a tire took 3 hours. No loaners we’re available when I called to make the appointment. I was promised a loaner when I purchased the car from this dealership. Also tires were very over inflated I had to stop on my way home to let sit out of the tires. Very disappointed!!!

Excellent service, prompt pick up and delivery. Great value!

The experience was very good, Kim was very professional and acted in her customer’s best interest

Anthony provided a wonderful experience in the car selection process. My wife and I visited the dealership several times and he always made sure our concerns and questions were never left unanswered. His knowledge about the Lincoln Models and the differences between each level provided us with assurances as to what is included, or what is not included. There never was any pressure on what or when, and I am sure if we came back another dozen times, he would be just as receptive as the first. We drove away with a 2021 Corsair and are especially pleased with the entire process.

Amazing experience. My salesman Sammy made everything a breeze. You have a customer for life.

Joe Hunter was a consummate professional throughout the whole process of buying our Lincoln Nautilus. We never felt any pressure to buy a car and when we did the process was effortless thanks to Joe. He was so knowledgeable about every aspect of the car and how it functioned. He spent over two hours going over every gadget and button! I would highly recommend Joe Hunter to anyone looking for a pleasant car buying experience!

Al Packer Ford is the best for service and maintenance thanks to Kim my truck is all right nice job guys!

Their service is always excellent this time it took way too long

Is packer always gives me great service

Sales and service is second to none. Everyone greets you with a smile and treats you like you are the only customer.

Excellent service and prompt reply to my questions

Never owned a Lincoln until I bought my 2017 Navigator. Al Packer made this decsion and experience easy. The valet service is the best amenity Lincoln provides. If you ever need a good customer rep ask for Kim, shes the best!

Al Packer delivers on the sale and service of my new Lincoln. If you are in the market for a new Lincoln vehicle you can trust that you will get great service after the sale. Couldnt be happier with my new Lincoln and Al Packer.

My salesman tried hard, but in the end, fell down. He called right after my purchase. I called back with an issue, He never returned my call. At firs it sounded like he was concerned. In the end he was following protocol at best. Seemed nervous. DId not return phone calls and e-mails consistently.

Called to get info on a Navigator. They put me in hold and then transferred me to 4 different people… at the end I was transferred to the leasing manager which was only available by voicemail. I will not buy anything from them. Thank you

It was a smooth experience picking up and returning the car with a loaner, not understanding why it took so long (7 days). According to Brian Service person parts are ordered when the car gets to the dealer although this was a an appointment due to a Lincoln recall. Upon the return of my car the armrest was dirty mechanic grease- not acceptable mainly during the pandemic I am requesting for the Service Manager to call me.

Excellent service. I was given a loaner and my car was picked up at my residence. The whole process was one of the smoothest I’ve ever experienced with a dealership. Lincoln goes the extra mile for their Black Label owners.

Great dealership to work with. Just got the best deal on a new vehicle and the staff went out of their way to be helpful.

Very efficientEasy to deal with.Allen

This is the second time we have used the concierge service for our Lincoln Nautilus. Easy as pie. Made the appointment in the Lincoln app and the Service driver dropped off a Lincoln Navigator off at our home and picked up our Nautilus. Returned our car when the service was done. Drivers were very professional.

The worst experience ever in a dealership. My car spent the night without anything being done. Took my 2011 Lincoln MKT with 45,000 miles in for a oil change and to check why the vehicle is riding rough. Took it on 3/16/21 at 11 AM and was told it would not be done the same day. I was fine with that, I needed to text the a service agent on 3/17/21 at 130 pm to find out what is going on with my vehicle. She did not make her follow up as of yet and was getting ready to do so. I needed to call back get an answer. She told me 2 vehicles in front of mine meaning I guess we will speak tomorrow. I asked her to pull the vehicle and I will go elsewhere. I will never step foot back in AL Packer Lincoln and would prefer to use Jiffy Lube. Jiffy Lube/ Tire Choice a step up from these clowns.

Quick, and easy process. The staff is friendly and helpful. I walked in and immediately felt welcomed. The staff worked with me and I left completely happy with my experience and the car I purchased!!

Car was picked up on Monday, 2/8 did not hear from the Al Packer until I called several times to get an update. Today, Monday 2/15 called to find out if the car was done. I told them if the vehicle was not ready, to put it back together and drop off the vehicle. I finally received a call on Monday, 2/15 after several attempts to speak to the service advisor. They couldn’t find anything wrong with then vehicle. Annual maintenance was done. I told them I would pick up the vehicle. The brought the vehicle dirty and they left the wheel lock in my cup holder. I will definitely will not bring back my vehicle to Al Packer. Sorry, your service is horrible.

I scheduled a 40k maintenance for my 2018 Lincoln for Wednesday morning. I arrived before 8:00. They had promised to complete it within 2 hours. It was done at 1 hour.NiceThank you

I went to the quick lane because I needed a new battery. Brian was right there to assist & got me in & out in an hour!!! He was also pleasant & knowledgeable!! Thank you for a great experience!!

My Al Packer Service Rep Kim met me at 7:20 AM reviewed my service request, asked me to relax have a seat and she would advise me of the progress ASAP. All work was finished by 9:00 AM and the car was washed and ready to go at 9:10 AM. Quality work on time consistently. Please thank Kim & your Service Techs for me.

Was very disappointed today in Lincoln Mercury. About 6 months ago I bought a Lincoln MKZ from a private owner. I received a recall on the airbag, so my wife set up an appointment at 8.30, a loaner/ rental was set up to b reserved cuz the repairs would take more than one day, and we shouldn’t b inconvenienced cuz of your factory defect. Bryan was service advisor. Did not give her professional service or act like she was in the wrong place cuz she was a woman and of Latin descent. Said that loaner was not provided and called Enterprise rentacar to get rid of her. Which they tried to give a Nissan Versa that we had to pay for. I don’t know if they were mad cuz they couldn’t charge us. But that is not our fault. We still need to b treated with dignity and respect. I have bought many cars and will never be buying one from Al Packer Lincoln.

IT WAS A PLEASURE CONNDUCTING BUSINESS WITH MANNY AT AL PACKER LINCOLN. HE WAS VERY PROFESSIONAL AND COURTIOUS. WE WOULD DEFINATLY RECOMMEND YOU BUY YOUR NEXT VEHICLE THERE.

It was easy to make appt. Has a car waiting, were courteous, professional and Kim was awesome keeping me informed about what was going on with my car. Ordered recall parts as they were on backorder but fixed my other problem. Will use them again.

I had a great experience every one was nice and professional ….. thank you jennifer starling..

Helpful friendly service staff. Resolved my problem. Loaner car was appreciated.

Great deal on car but when I went to dealership to finalize the sale, the car wasnt prepared.It took 2 hours to finish paperwork and I left without a full tank of gas.

Very knowledgeable pleasant sales team. Encouragement without pressure. Found the car I wanted and delivered promptly. Recommend highly

I purchased a Lincoln Corsair for my daughter and leased 1 for myself at the end of December 2020. The Customer service from the salesman, Doug, and the manager, Michael, was HORRIBLE, actually NON EXISTENT . I never received the actual window sticker for my car, a weather proof mat & a cargo cover. I was promised they would be mailed to me. I called numerous times, left many messages but never received calls back. I finally called Lincoln Cust service and my issues were resolved with a very friendly, helpful associate. It should not have taken 2 months to get this resolved. My daughter and I love it our cars but will never go back to this dealership, especially since they are not local for me . Very disappointed

Really not knowledgeable when it comes to having great credit and you want to do a trade in..not Happy with the service..🙁

Service as always very courteous & professional. Service Tech Kim always helpful, shows her knowledge & professionalism when dealing with customers.

Terrible service. Made an appointment was told 1.5-2 hours for an oil change. It’s now over 3 hours waiting with zero empathy for my time. Should of listened to my wife amd went to coconut creek

Lack of proper communication regarding service.

Service department needs to attend to taking car of there customers in respect to Loaner cars are given dirty, completely a mess. I drop of my car with a complete detail and receive it back dirty. Issues not fixed with car. Sad to know you buy a high end car and lack of respect for your something you work hard for. 😞

My loaner was dropped off in timely manner and returned same way both drivers very courteous all went well

My contact person war Brian Bailey i came in with an air conditioning problem that wont blow cold air your tech diagnosed the problem however they had to send out for the part that took 2 1/2 weeks to get finally the part came in and every thing is working fine.Also I had new wipers installed and two days later I drove into a rain storm and the passenger wiper flew off the wiper arm and landed on the road. because of the heavy traffic i couldnt retrieve the wiper. I called Brian and he said to bring in the car and replace the wiper,I did and he replaced it .other then the slight hick-up, everything is fine with the repair. and looking forward to future service. Thxs David Roy

This Dealership listened and worked with me to get the vehicle I wanted. They went out of their way to answer all my questions honestly.