My husband and I went on Sunday for our eye exams and new glasses. It was our first time at this location. They took us in fairly quickly for our exams. I was blown away by the technology they use now. We didnt even need our pupils dilated. Dr. Cohen was very knowledgeable and took the time to explain everything.Later the optician that helped with our glasses was very nice. We used a flex spend account so she went above and beyond printing all the detailed receipts for us in case we needed them. They only reason I took off a star is because they have a wide array of expensive designer frames prominently displayed and only a handful of affordable frames off to one side which no one bothered to tell us about. I saw it on my own after we had already chosen our frames. Luckily we have good insurance but not everyone does so that is disparaging and shouldnt be allowed as it might discourage some people from getting the glasses that they need. We dont have our glasses yet so I will update my review once we do.

Excellent Professional Service ! Got my lens replaced on both my sunglasses and regular glasses 🤓 one pair was ready to be replaced on the spot !

Have been to the Lens Crafters in the Gardens Mall PGA Blvd and the person denied our insurance saying that he could not find my name in their system after checking with Insurance.Today we have been to this place in West palm beach to order sun glasses and Gina is really helpful and she made the process easy for us. She is very knowledgeable and even went above and beyond in helping us chose the right frame. Rest of the staff is very polite. Will definitely recommend.

My experience was wonderful! Dr. Nason was extremely thorough and made sure I understood every part of my exam. The opticians were also so helpful- Gina took her time checking both of my insurances and helping me to make sure I received the best deal. Highly recommend to anyone- especially a first time eye appointment!

As soon as I walked in despite being busy Anita welcomed me in and made sure if I needed help that she would be right with me. Promptly after finishing with her current customer she helped me and had me out within 30 mins. She was very polite and helpful!

Great customer service, lovely lady who was patient and kind helping me out put contacts for the first time and the eye doctor was one of a kind explaining to me every little detail

We have been a Lens Crafters customer for years. They are always very Polite, allows you time to make the decisions on picking out your frames to you. No hard selling. Anita has always been so cheerful and answers our questions with knowledge. Anita, pointed out on this visit, if we used our insurance we would pay more than using the Stores sale and my gift card. $200 savings. We were in and out within 30 minutes.

Veryy good experience. Doctor Silverstone and rest of the staff was great.

I receive professional service every time I come to the store for service. Iam very happy with your professional help

My optician, Anita was AMAZING!! Patient, helpful and listened to me about what kind of frame I wanted!!! She truly was amazing!!

From the time I walk In to the time I leave everyone has amazing customer service, always friendly and willing to help !

Have been coming to this location for many years. LensCrafters has amazing customer service. The staff was very knowledgeable and helpful.

A+ wonderful experience everyone was courteous patient and helpful. Most detailed and informative eye exam in a long time The doctor really took the time to make sure my contacts were just right, I did not feel rushed in and out. I would highly recommend felt like a VIP the minute I walked in the door at every level.

LensCrafters in West Palm Beach again provided the same excellent service as in previous years. Dr.Nason and his staff conducted a very thorough eye examination and answered every question clearly. I highly recommendhim and the entire LensCrafters group.

Ive been a long time customer and the service is excellent. The staff cares about my needs and take very good care of me.

The staff was friendly and really great. The selection of frames was the best I found. Overall, I really enjoyed shopping here. They got my glasses made in a little over an hour. I realize that doesnt happen for everyone but I was happy that it was able to happen for my lenses. Highly recommend!

I was afraid to go to LensCrafters because my lenses are very expensive according to the condition that I have, I have always spend over $900.00 to have my new frame and lenses together. Yesterday I just went to see if they could remove a scratch that is on one of the lenses. My glasses are 7 years old because I cant afford to pay them off. Shannon tried to help with that scratch but she couldnt but she did told me about the great special they have at the store 50% OFF the whole package!!! that include a Coach frame and my lenses too!!! I ended paying $397.00 all together - Ive wear glasses my whole life and for the last 20 years this is the best offer I ever had. Thank you so much LensCrafters, I needed a discount like that at this time. Something I can afford, and Thank you Shannon you are great!! Ruth

Dr. Lyons is awesome! Very nice and friendly. The service was exceptional. Got my eye exam on time and received my new pair of glasses the same day!

Excellent service no wait

Great experience, Gina explained everything in details and also was very nice!

Fantastic service and eye for detail!

Anita was very attentive and knowledgable. I was able to save $300+ with the $99 promotion for the lenses and frame.

I stopped in just to see if they could fix the nose piece on my sunglasses. My glasses weren’t even from there, but it didn’t matter. They fixed my sunglasses free of charge and cleaned them for me as well. They were extremely friendly and I would consider going there for eye glasses if I ever needed them.

The eye doctor and salesperson were awesome

Great friendly atmosphere. They go out of their way to make you satisfied.

If i could give you no stars i would. Awful people awful service, rude ive never been treated like this in any lenscrafters. The guy at the front desk has a horrid demenor

I went there for a consultation, I never had eye problem before. My eye its burning and swelling, I was the only person inside because they was on launch break I seat more than 15 to 20 minutes just because Im a walk in the lady said she have take every patients how as an appointment before me, I will be understand if someone else was inside but that stupid I was need to be care. I think they suppose to treat every patient the same wsy.

The staff is always professional, friendly and very helpful.

The staff was friendly, efficient, and professional.

Doctor was really nice. However, associates were not honest in regards to my insurance information and I ended up paying out of network, thinking that I was using my insurance . The associates should be honest and give accurate information to clients.

I scheduled my appointment online, called multiple times to make sure they accept my insurance but the phone would just ring. Left a voicemail but never got a call back. I get to the appointment there’s nobody at the front but I sign in. A patient paperwork was left in complete views of anyone. Complete Hippa violation. I go to look at glasses come back and the woman hasn’t even looked at the sign in sheet. She then informs me that they don’t accept my insurance. Seriously I wasted my day, I was so angry and walked out. Don’t go there.

I do not recommend this location if you are looking for same day glasses. Arrived at 2pm on a Sunday and was told they stopped taking same day orders because they want to close the lab at 4pm. But they close at 5pm? The lady who helped me seemed really rushed too. Time for me to look elsewhere.

Always Great, Thank you.

Anita was extremely helpful and professional.

Not the greatest customer service at this particular location. And I’m going off of several different visit’s to this location for me to say this. They need to start paying more attention to there customers. Especially if the customer is trying to purchase something. They actually lost out on a sale the day before yesterday because of the way I was treated. I’m not going back to this particular Lens Crafters anymore !!! 🤓

I really wish they get rid of the older lady with short hair that works by the register, very very rude. This is the 3rd time we have gone to purchase glasses for my wife and the 3 times she has blown us away with her energy and her rudeness she doesn’t want to work or promote the product or atleast introduce us to the glasses they have. They need more shoppers testing her so Corp can see what we see!

I great selection of top brand merchandise but make sure you get an appointment at a slow time and ask them when that is otherwise you could be waiting. During slow times you get served immediately

Dr. Nason is a really great optometrist. I highly recommend him!

They were very helpful to me with the purchasing of my new prescribed sun glasses and made sure everything from start to finish went smoothly. Thank you!

Amazing service

Glasses arrived on time and are perfect.

Unprofessional. Wont recommend it to anyone. The girl was clearly high on something because there is no way some can be that stupid..

Dont recommend this place not friendly, waist time not professional. Went to Marciano Family Optometric.

Went twice. The first time they didnt have our appointment which we did online and confirmed it from the email they sent. Went back a week later and we waited over an hour past the appointment. I guess they dont like selling Prada frames.

Very nice and helpful!

Wonderful place

Excellent attention, very professional. Thank you.