Amazing bridal registry 1:1! I had a bad experience in the Crate and Barrel in Paramus, NJ, so I told the Westport store about it (I live much closer to it) and they welcomed me with open arms and walked through EVERYTHING with me. Sharon & Bridget were so nice and accommodating from when I first contacted them to leaving the store! Really great customer service at the Westport branch and cant wait to go back there soon!

We love shopping here. Getting my daughter into come in here

Gary is the best! So helpful and friendly. Everyone is being super safe as well.

Nice selection of modern furniture and really nice duvets!

TERRIBLE. WILL NEVER BUY ANYTHING FROM CRATE & BARREL OR CB2 EVER AGAIN.I bought a massive 80 console table - its an in-home delivery item given its weight and size so there is a mandatory fee applied at checkout. The console was delivered but it was dropped off in the package room. It wasnt delivered in-home. I had to carry it myself up to my apartment which was beyond frustrating.I also bought a sofa in September 2020. The website site expected early November which worked out for me because I moved into my new place mid-October which meant 2 weeks without a couch (not short but not too long either). Closer to November, I check on the item and it said expected November 13 which is more like Mid-November. And thats the day they receive it in the warehouse so I will probably not receive the couch until end of November. EXTREMLY DECEIVINGIn addition to all of that, customer service has not been answering the phone since September. Ive tried to call at least 50 times and no replies. No replies to my emails either. If I could give zero stars, I would.

I give 3 stars because I can always find something beautiful to take home & store is always neat and clean when Ive stop in. But customer service can improve and I will not returning to this store again because of it.

They were very helpful with what I was looking for.

Nice place

If you dont have a particular look, you will be treated differently or ignored. I like the items offered at crate and barrel, but staff is pretentious and snobby. Wont be back.

Wonderful and helpful staff. The show room is clean and well organized.

Open layout with good display of furniture

Perfect specialty store. Great service. Good home goods. Upscale.

I generally loved this place. Very organized and the furniture selection was second to none. I also appreciate the customer service here!

Great variety. Nice staff. Prices are ridiculous. EX: I saw coffee mugs for $20. The exact same coffee mugs I can get at my local variety store for $2.49! I live in NYC, btw.

Terrible customer service!!!!It was our second visit to the store to purchase the sofa. We already got the quote a few weeks ago and wanted to make the purchase.We didn’t feel welcome back.Lynette didn’t recognized me and my husband, she didn’t say hello, I understand she was with her client at the moment however simple hello and letting me know that she will be with us after she is done or She she could ask some of her coworkers to help us.As a sales person myself I know what is a good customer service, it wasn’t what I was expecting in the store of this level.Have to ask other people to help us to complete the purchase.

I always found what I need for my kitchen. Best quality items. I love this store.

Im actually surprised at all the bad customer service reviews, I ordered something online and was told over the phone that I could have it assembled in store for me but when I got there the woman at the cashier had no idea what I was talking about but got another associate to help me out. The man (I forgot his name) assembled the product for me it probably took him like 30+ minutes I insisted he just give up but he was not going to let me leave the store without my assembled product. Great customer service!!

Store is beautiful, staff is amazingly friendly and knowledgable. The GM JoAnne also stopped to see if I needed any help at all. Very well run operation!

Ive been there 3 times and I never felt welcomed. They are not receptive to people of color.

Expansive store with a range of interesting home products. Especially like their dishware.

Great service,friendly staff and display, good quality furniture but overpriced. Best time to buy on sale.

Ordered shelf online to be pick-up at local Wesport store. Still no shelf one month later. Called their Customer Service 3 times. 2 times rep had absolutely no clue. 1 time supervisor could not suggest anything realistic about order availability and was constantly interrupting me with Oh, I know, I know. Looks like folks out there just dont care. And that was in Westport!

The staff not very friendly. Not sure what the issue is. Somewhat better in West Hartford.

Great customer service

Awesome customer service

Great product. Staff can be hit or miss. If anyone even says hi.

Very spacious store with idea room layouts, helpful to see so much in one place, staff attentive without being a pain..

The quality is better than average which is why there are rarely any meaningful discounts. However, store policies and practices as well as customer support is confusing (different answers to the same questions), which is why I only give three stars.

We had to wait around for about 30 minutes to have them find utensils in the back. Once we came home, we realized they were serving spoons, not utensils. We were ignored for the time we were waiting, though we werent moving and no one seemed to know what we were there for when we asked to check up on our help.

My favorite store. I bought several items there and have been very happy with the service.

One of my Favs.......my furniture purchased was Not Made In China or overseas

Overpriced, nothing in stock, after five visits nothing is resolved, employees try to be nice and helpful, but something is just off .

Good collection of quality household items and furniture. Expensive.

Nice. Very nice.

Awesome place for unique home items

Very clean store, good

The customer service at this location is atrocious. Stick to shopping online.

I love this store

Great place!!!

Visited the store, ordered online.

Good place