My wife called to schedule a service call for a not even 1 year old atlas. All the electrical components are failing. False indications for the door being open, the parking break is coming on, the windows randomly lower. Started being one or two electrical components and is now 5 or 6 different false indications. Not what you would expect from a new car. It gets worse, rather then taking the problem seriously we were given the run around when trying to schedule service. When I told the rep I was talking to she would have to do better she hung up. Buy a better car, from a better dealership. The customer service at the Winchester VW location was some of the worst I’ve seen.

Very poor service. The employees just weren’t very friendly and not like a usually dealership. Also bring cash, works WAY better than a card. I had to swipe 3 cards before it would even go through plus it already took the amount out of the cards I did use. They say it happens every day but still won’t fix the issue, or tell customers ahead of time cash works best. And they didn’t go about the situation too well, just overall bad service.

We came in with a trade and walked out with a nice new car. They was nice and very professional and made the car buying experience very pleasant and pleasurable. I am very happy and satisfied with my car. I love it!!!

I was very pleased with our service, we were traveling from PA and noticed our car had an odd sound, we googled for a VW service center and as luck would have it we were only 12 mi. from Beyer, when we arrived Tiffany checked us in and she was so pleasant, our car was serviced and we were on our way.

Contacted about interest in a new vehicle and received a quick and thorough response from a Mr. Scott Henderson. My wife and I traveled in store and was taken very good care. Every part of the process was smooth and well explained. We were in and out driving away in less than 2 hours. As a first time buyer from a dealership, it was a much better experience than I had imagined. I highly recommended you give Scott a call next time youre in the market.

Such an easy process, without a bunch of hidden fees. Scott Henderson took care of me and Starr was out of there within 3 hrs. Highly recommend this dealership 💯💯💯

I did a ton of research before purchasing a car this time, its a huge investment for me. I test drove many different makes and models, and ended up here. Despite many complications on my end, Adam Bearer was super professional throughout the process, and truly went above and beyond to accommodate issues that unfortunately threw the usually simple process off. Highly recommend this dealership and absolutely recommend Adam Bearer.

Beyer service and parts have been great! Only used a couple of times but each experience has been positive. Tiffany was our Service advisor last visit and she did a great job getting us in quickly, making sure we were comfortable, and explaining recommendations.

I have bought my 2020 GTI here and my first service here was great! Second one wasnt up to par but they were quickly in touch to help me out and further communicate with me. Great staff, great service

My car died, and a after a week and a half of looking, I found a car I liked here. I gave the dealership a call and Scott Henderson was able to help me an incredible amount. This was my first time ever purchasing a car from a dealership, and I was amazed by the professionalism and communication I got from them. Id definitely recommend this dealership to anyone looking for a car, and make sure to ask for Scott

I was driving with my family from NY to fl when we broke down on i81. Luckily I was able to limp to Beyer vw. I got in after the service dept closed so stayed at a nearby hotel for the night. I arrived when they opened at 7am and they got me right in. They diagnosed the issue and had the part in stock and had be back on the road by noon. They even got me a loaner vehicle as I had to be out of the hotel by 11am. I have never in my life had this great of an experience with a car dealership. Tiffany the service advisor was phenomenal. Would recommend this place to anyone in need of anything vw related.

I traveled from northeast PA to purchase a car from Beyer because I wanted a specific vehicle and they were the only dealership in a 300 mile radius who had it. Their entire staff was very accommodating, especially my salesperson Phil. He contacted me within minutes of requesting a call on their website. From that point forward he responded quickly whenever I had a question and because of that, within 24 hours of finding the car online, we had the deal set. Including financing, trade-in, and price. All through email and text from over 200 miles away.Because I was coming from pretty far away I wasn’t able to get to the dealership until about 25 minutes before they closed. They had everything ready to go and everyone stayed past closing to make sure the deal got done without a hitch. Phil ended up staying at least an hour late so he could show me all the amazing features of the GLI and never once let it seem like it was an issue. Overall it was the best car buying experience I’ve had and I would highly recommend visiting them if you’re in the market for a new vehicle. Their facilities are beautiful and the entire staff are professional, knowledgeable, and great to work with.

All went good. Nick was very helpful who displayed a genuine concern about my issues. He provided a clear and detailed explanation of what they found. Thank you Nick.

Was experiencing some popping noises in the front end of my Atlas crossport. The vehicle had been in previously for the same issue and believed to have been fixed due to a sway bar issue. Popping never improved so I brought it back in. This time the diagnosis was a bad steering rack. So they ordered a new part, gave me a week long loaner and resolved the issue. Solid customer service!

Just purchased a new VW Atlas from Scott Henderson. He was knowledgeable, straightforward, and a pleasure to deal with from start to finish. Thank you for all your help Scott. We would definitely do business with you again. Mason in finance was also a pleasure to work with. Thank you.

Very nice car buying experience. As far as dealerships go, I was given a fair price on my trade. They also did their best to accommodate my requests for several items related to the sale. The day after I purchased my vehicle, service took care of minor issue and did not charge me for the service. All-in-all, I would recommend Beyer Volkswagen to my friends.

Scott Henderson did a phenomenal job taking care of us. Very easy experience. Couldnt be happier. I highly recommend this dealership!

We had a pretty painless, flawless car buying experience at Beyer. Thank you to Phil Joy for making our experience a good one! We genuinely look forward to working with you in the future. We’re so excited about our new VW!

I recently bought a VW Jetta GLI from Ben Newton. He is an incredible salesman and knew everything about each of the cars I was interested in. I was very impressed with both his knowledge and his more laid back attitude - he worked very hard to make sure I had a car I was thrilled with while not pushing in any way. In my view, it would make buying a new car much easier if there were more salesmen of his caliber. He went out of his way to make sure he could find the car I wanted when he didn’t have it on their lot. I was in and out within an hour after he had brought my new car back to his dealership.Financing was a breeze with Adam. Everything was ready to go by the time I got into his office and I was in and out in 15 minutes. Detailing did an amazing job of making sure my car was clean and ready to drive.I highly recommend both this dealership and Ben Newton if you are looking for a new or used car. They won’t try to cheat you and will do everything in their power to find a car that you are in love with.

The team did a great job with my Volkswagen yet again. I would not trust anyone else with my vehicle.

Amazing car buying experience!! I walked in and was greeted by an amazing salesperson!! Scott Henderson answered all of my questions, allowed me to test drive it comfortably on my own, and made this process so easy!! I 100% recommend others to go speak to Scott Henderson and let him find you your dream car!

Great place to purchase a vehicle! Smooth, easy and quick process. Charles, Bud and Mason were great to work with. Very welcoming and friendly staff. Will definitely purchase from them again. GO BEYER!

Scott was amazing and helpful. Very happy customer!!!!

My first Beyer Volkswagen experience was nothing short of fantastic! Shortly after I dropped my vehicle off for routine maintenance I received a message including detailed pictures of what the technician was seeing. As long as I have my Volkswagen I will be a customer.

The team at Beyer is wonderful. I had the pleasure today of working with Scott in sales and Mason in Finance. Both provided excellent customer service, and they went above and beyond while assisting me with the purchase of my Passat. They truly made sure I was well taken care of, and I am so pleased with the service I received. You all exceeded my expectations! Thank you!

Great service all around - quick, responsive and friendly!

Phil was awesome! From our initial conversation to the delivery of our new Jetta! Class and customer service!! I would highly recommend Beyer VW. They worked hard to get us the deal that we wanted. Thank you! Les in Crozet

Adam was the best! Bought 2 cars from him this day. Ask for him if youre interested in leaving with a new car!

My experience at this dealership was first rate my car was diagnosed with a transmission failure my passat was 7 years old they provided me with a new SUV as a loaner my transmission was replaced in less than a week they did not charge me a dime my car runs like new and Tiffany my service writer always kept me informed of the progress, I can not say enough about this outstanding dealership and the fine professional people they employ !!! My next car will be a Don Beyer product for sure !!!

Very efficient operation. Ali was very helpful during the service of my Atlas Cross.

Thanks Scott for a great experience with purchasing our new Tiguan!!!

Nothing but an amazing experience when shopping for a new car! This has been my second vehicle purchased from Kelly and it definitely won’t be my last! 10/10 would recommend her to anyone in the market for a vehicle new or used. Very knowledgeable staff and everyone worked together just like a team should!

Recent service visit was handled very well, with excellent detail.

Bud was very helpful trying to find me a car that suited. Couldnt ask for better service.

I just wanted to give a two thumbs up for Nick, my service coordinator at Beyer. He was extremely helpful and polite and did an excellent job of keeping me in the loop as my Audi Q7 was in for repair. Beyer made the proper diagnosis and fixed my issue in record time. I won’t hesitate to use Beyer in the future should I have any issues with my Audi.

Great people!! Took great care of me and my car!!

Matt Keenan did an excellent job coordinating my recent service. The vehicle was scheduled to be serviced in one day, however ran over into the next. Although it wasnt ready, he made sure it did not cause any inconvenience to me. My car was picked up in the same condition it was left, meaning the technician took the time not to leave grease or dirt behind. I will definitely return to Beyer VW for my next service visit. Great job!!

Look for PhilHe will help you to save money and save time.

Scott Henderson was most helpful during the sale process. The deal was on target and friendly.Bob Quinn

Excellent buying experience! Phil Joy was ready for us, with the exact vehicle and options we asked for. From the minute we walked in, to the minute we signed and walked out, 2 hours! Cant recommend them enough.....and this is all on top of the FANTASTIC deal we got!

Scott Henderson was a wonderful salesperson and made the whole buying experience extremely pleasant!!!

Rolled in for my appointment for a Mazda oil change at 10:30. I was greeted by the service consultant. Spent some time checking out the new Mazdas. I then got a cup of coffee, but before I could finish it, the car was ready. The price was market for a synthetic change. Cant go wrong at Beyer Mazda.

Very polite. Nice clean facility. Nice waiting area. They were prompt and did a great job!

Beyer Volkswagen is an awesome dealership, I have purchased many vehicles from them . I always deal with Kelly, she is an awesome sweet lady ! Very friendly and know her stuff on the vehicles she sales .I also have known Dave for a very long time, he also is an awesome guy, I hope both of them stay there for a very long time . I have also used beyer service department and they do not disappoint . Class A dealership.Volkswagen is one of the top vehicles made today if you ask me, never have had any problems with any of them .

They are wonderful, give you all the time you need. They’re mindful of the decision making process, and answered all my questions. They also really made a great deal with me. So, if you want friendly customer service, I highly recommend everyone shop at Beyer Volkswagen, Mazda...

I really don’t understand all of the two and one star ratings for this dealership. Matt took care of me the entire time. I had a def injector issue with my 2015 TDI and they had to order the part. Because of the virus freak out they had a hard time getting the part but they communicated the entire time and offered a loaner. The dealership was very accommodating and gracious. I ended up getting tires and alignment, then the tech noticed my heater valve flapper issue and they fixed that under warranty as well! Because of a 10 day lead time I asked for my car back with the oil change, tires, alignment and heater valve. I ended up bringing my car back a second time for the def line install, but the mechanics knocked out a lot of work in just a few hours the first time and again the second time they were done very quickly. The work looked good and I was able to walk over and talk to the mechanic. I am a shade tree mechanic myself, and I usually take my car up to Jeremy at PD Autowerks. Jeremy fully endorsed the mechanics here and I can see why now. Overall, I am extremely satisfied with my experience here with the service department. I would not hesitate to return and get some of this world class service again.

First time at Beyer and it was a wonderful experience. Tiffany was awesome, she kept me updated on the progress on my car and was helpful picking out a set of tires for my car.

Easy process. Service appointment was completed on time. Service Rep was very helpful.

Had a great experience here buying my car, he staff were off the charts on customers service!If you’re looking for a car they will take very good care of you! The salesman knew his stuff, the manager was great with dealing with a small issue.If you’re in the market this is the place to!

My VW had an issue that 3 different mechanics couldnt figure out. They kept my car here for just about a month. Worked tirelessly to find the solution to my cars issue. They gave me 2 loaner vehicles to drive until my issue was fixed and kept me posted constantly thorough out the process. I cant thank them enough for all the assistance they gave.

Great staff.....very pleasant

Enjoyed dealing with the friendly and knowledgeable staff at Beyer Mazda.I had an excellent experience there and was completely satisfied with the deal we reached.

Had a great waiting area, and super friendly staff. Was able to social distance perfectly! I have been going with my dad ever since I was little and have no issues with them ever. They are great!!

Scott Henderson gives the best deals! So helpful and gave a great experience to us, and full of knowledge

Great place for customer service and vehicle service!! Highly-qualified and will recommend. Not only they took my 2019 Atlas right away, gave me a loaner, but they fixed the issue another VW dealership caused! Matt from the service department is awesome. Thank you!

Seriously. Give this dealership a chance.They worked hard, were transparent and honest. They worked hard to make sure that the deal was solid. The team made sure that we had considered all options and we had all the information possible.Personally, I feel like I chose the wrong vehicle but THAT WAS NOT THE FAULT OF BEYER VOLKSWAGEN. I made a couple of assumptions about where I was moving that impacted my decision. Knowing a bit more about the area I am moving to and the next three years, I would have chosen a different vehicle. However, i can say that the Tiguan is an awesome vehicle. We are loving it.I cannot recommend this dealership enough. They worked as a team and it was the most positive experience I have ever had with a dealership. If I end up back here, I will only purchase from Beyer.

I came up to Beyer not expecting to be able to get a vehicle, but thanks to the associate I spoke with and his understanding of my circumstances I was able to walk out of there with a my amazing Jeep renegade. Bud you are awesome and I thank you from the bottom of my heart.

Straightforward car-buying experience thanks to Salesperson Phil Joy. Responsive, detail-oriented, and ensured I had all of the information necessary to make an informed purchasing decision. Thank You!

Went and talked to Phil regarding an SUV and he helped me to get right one at a great deal! Thanks guys!

Excellent customer service, professional, very helpful, knowledgeable and accommodating.

Great service! Very organized and professional! Thank you so much!

My salesman Phil was awesome and so was the whole experience. I drove several vehicles trying to find the right one. Phil was patient and pleasant allowing me to decide which was the best vehicle. He was also knowledgeable about each cars strengths and weaknesses. Once I settled on a vehicle we quickly came to an agreement on a price. If your considering buying a Volkswagen, Mazda, or Volvo In the Winchester area this is the place.

Nice place, straight forward, right to the point. Good people

Had a wonderful experience at Beyer. Both my daughter and I purchased cars from Bud a couple months apart. He was patient and allowed us to make our decision. He kept in touch while waiting for me to be ready to buy but was never pushy. I highly recommend him.All the staff we met and worked with were very nice. We were greeted as soon as we walked in, thanked for our visit and treated like we mattered. While waiting for paperwork to be written up, we were offered refreshments, chatted with other staff and were made to feel at home.I would recommend purchasing from Beyer and the next time I’m in the market I will start with them.

Great service with quick text updates!

The service on my Jetta was completed in timely fashion and the car drives great. Thank you!

Matt was so very helpful and professional in every way! I will come back because of how easy and pleasant his customer service was!

Quick and easy — the dealership made the process so easy. Nice and helpful staff. An awesome place to buy a car. In love with my new VW tiguan

AMAZING! Ask for Scott

I bought my car here last year and they did my state inspections recently. I had a great experience in both occasions. Everybody is very polite and willing to help out the best they can. I highly recommend Beyer Volkswagen!

The service was prompt from the moment I arrived at 0700. Matt the service rep took my concerns snd details, issued me s loaner vehicle and I was on my may at 0720. At 0900 a text arrived detailing what the mechanic had found and actions that were being taken to affect repairs. At noonish Matt texted to let me know my vehicle was ready for pickup. 100% satisfied. Thank you!

Excellent customer service. They thought the repairs would take a while so they quickly gave me a loaner vehicle to take home overnight. The repairs were finished by the end of the work day so I got my car back sooner than expected!I really appreciated the through inspection done by the mechanics. I felt the cost for the repairs was very fair.

Ask for Phil he was my sales guy. He did a good job & listened to what I had to. They treated me with respect.

I take my Mazda to Beyer because they are honest. I have had more than one experience taking a vehicle to others who break your vehicle so you will have to come back. My Mazda is a 2006 and has mileage on it. I trust Beyer. They take good care of me.

I recently purchased a 2007 Mazda pickup truck from the owner. A month later I received notice from Mazda that the air bag inflation device had been recalled but had never been serviced. I was told by the the dealer (Don Beyer) that I could bring the vehicle in anytime for the repair. When I arrived I was pleasantly greeted by the service manager and was told they checked but did not have the part in stock. I was told that they would provide me with a loaner ( a 2020 Mazda SUV With 1000 miles on it) until the part could be shipped and the repair made. I was delighted to say the least. The next day they called to tell me my car was ready and I could pick it up whenever it was convenient.Given the circumstances, age of the vehicle purchased from an owner and a no charge recall, I was extremely pleased with their service at Don Beyer.

Quick service, courteous, and professional. Tiffany rocks.

Great service. Great people. Especially Tiffany in the service department. She was great!!!!

Very classy dealership, very nice people too. I worked with Bud, and I couldn’t have asked for better service. Frequent calls to make sure I knew everything about the car showed me that he cared about getting the car into my hands. I drove almost 4 hours and it was 100% worth it. I would recommend this dealership 100%!!!

Great service, great people. Huge shoutout to Kelly Vafadar on the sales team and Matt at the service department as well.

Went in for a $75 synthetic oil change and they wanted to charge me $49 to replace a side marker bulb, over $500 to replace my front two brakes, $480 to replace my two rear tires, $220 to replace the dog bone mount, over $900 to replace the two rear trailing arms, and $140 for a alignment. The grand total came to over $2500 but they said the good news was that they could take care of everything while I waited. No wonder I was the only one in the waiting area for the whole time I was there. Even if all these things were wrong, which they were not, I could have had it all done at another reputable garage for less than $1000. BE AWARE...this is what happens when you go to a garage owned by a Democrat!

The service was excellent and there was a comfortable waiting area. There was great communication while my car was being serviced and the place seemed exceptionally clean.

Appointment was to get my Tiguan inspected. I was greeted by name and told everything was on schedule so they would be done in about an hour. That was true. I liked that they cleaned off the inside of the windshield before putting on the new sticker.

Scott Henderson and Mason Chambers were very helpful. Thank you

Great service. Whether you are there at 7:30am or 5pm, Matt is always very cordial and gets you in or out quickly. Appreciate the way he does his job. Thanks!

Good experience buying used vehicle. Joe and Mason made it easy and stress free. Will definitely recommend to others.

Phil Joy went above and beyond our expectations and made our new car purchase an excellent experience! We will definitely be back!

Service department was nice enough, however by not paying attention to detail, they caused a huge hassle for my daughter. The car was supposed to be left locked with the key in it...when she arrived to pick it up, they key was not in it and caused her a two hour drive the next morning because they couldn’t follow through. Nothing like the experience I have had at my local Volvo dealership in Jacksonville.

My experience at Beyer was quick and easy. I knew exactly what I wanted and was able to get it without hassle. The staff worked with me, and was polite and respectful.

Matt, thank you so much for making me aware of the actual work that was covered under my extended warranty and fitting in the 30k mile service, even though I only came in for the sunroof recall.I am very grateful that you took the time to look carefully at my car and its service record. Your attention to detail, your very professional and pleasant demeanor, and willingness to go the extra mile made my experience at the dealership very pleasant! You are a cut above as a service representative and you should go far in this dealership. Thank you, again!

Very friendly, fast service defenily coming back!

They take care of both my dads and my own Volkswagen. I have a TDI and everybody wants to charge me hundreds of dollars just for an oil change, and it’s under $100 with these awesome people! Their facility is always clean and they are amazing people to talk to and super helpful.

Great experience. Phillip did a great job showing me the car. Low pressure and I felt like I was a respected customer. A+ to the entire team.

Nick was extremely helpful and customer focused in helping us with a strange issue on our Volvo wagon. Provided great service and saved us some money at the same time. Kudos to him!! We are very happy.

It was so easy to schedule my appointment for service using the Beyer site. Greeted promptly upon arrival iWas in and out in under 15 minutes! It’s always easy and pleasant to deal with Beyer when maintaining your Volkswagon. Beyer Volkswagon has converted a life long Honda owner into a life long Volkswagon fan!

All services that were going to be done were explained to me. Communication was great during the entire process and my car was even finished early.

They were very friendly. And up front about everything they were doing to my van

Prices are not competitive with area. The actual work on vehicles is ok but the service advisor/customer service is terrible. This is the second time we’ve asked about coupons that they don’t honor when it’s specifically on their own website. Pretend as if the customer knows nothing about vehicles and took advantage of my daughter being female and young. Only VW dealer close to home.

Appreciated being worked in without an appointment. Nice waiting room. Friendly staff.

I absolutely love bringing my VW EOS here, Matt from service takes amazing care of me every time, if it’s for a standard oil change or finding me a great price on a new transmission! Not only do they do a great job, but they know me, as soon as I walk in I’m greeted by name which makes the experience that much better! Thank you, Matt for always making me feel like a valued customer!

My wife and I were traveling for Christmas and the battery in our 2017 Volkswagen Golf All Tack died. We had plans to meet our family in Washington DC that afternoon. Lyn at reception was very kind and worked with the service manager, Matt to squeeze us in right away. They replaced the battery and had us on our way in no time. It was kind of like they saved Christmas. Thanks to everyone over at Beyer Volkswagen for their kindness and professionalism. We were hundreds of miles from home and the team at Beyer VW made us feel like locals.