I bought my Acura here a year ago. I liked this place. However today, my husband and I took our Acura here to get an OIL CHANGE. Made the appointment for an oil change, no other services were requested or mentioned. An hour or so later my husband gets a call (I am in the room) from Flow Acura that our car was ready to be picked up. He asked how much the cost was and was told $103 and some change..... WHAT??! For an oil change?? Nah. So he asks this was the price for just an oil change?? The man on the other end goes, yeah.. and when I asked my husband to request an itemized receipt, the rep THEN continues, this is for an oil and filter change and a tire rotation... Well we never requested a tire rotation, nor was that mentioned to us, and we were also not called to see if we even wanted that done. So my husband asks ok so was that tire rotation included in the price of the oil change?? The rep says no it was another $30 dollars. So at this point my husband is like we were never called to ask if we wanted that, it shouldve only been an oil change so why are we being charged for services we didnt request to which the rep says (verbatim) Im not gonna argue with you, Ill take care of it, and send you a revised receipt. Youre damn right cause were not paying for it!! We would not have been mad, had they called to confirm if we even wanted that done and THEN charged it.. OR if it was done free of charge as a courtesy but neither of those was the case. Had we not asked, he wouldve snuck that charge in without mentioning it at all. I find this extremely sneaky and deceitful. We probably will no longer go here, as they are NOT trustworthy and try to sneak in extra charges for services their customers did NOT request. Pretty appalled by this.

Dashboard lights would come on however my car wouldnt completely turn over to start. When I got my car towed to the dealership I was told by Sammy I needed a new alternator. He also stated I needed a new battery because the alternator burned it out. I advised Sammy I had an alternator put in 3 years ago at an Acura dealership in Charlotte. He advised me that it was in fact uncommon however couldnt provide any insight on what would cause it to be replaced so soon. I was quoted over $1000 for repairs. Something didnt seem right so I decided against getting my vehicle repaired. I got a second opinion on my vehicle, turns out my alternator is just fine. I just needed a new battery.Be aware!

TERRIBLE!! DON’T BUY OR CONSIDER BUYING FROM THEM!! I drove several hours and hundreds of miles for an absolutely terrible company experience. I requested the out the door price and they told me to go online and fill out my information to get this price. I did so, had a check wrote out for the price of $47,590.66 and contacted them about paying no more than that price. Their response was that the rate was based on standard interest rates and that they couldn’t confirm if this was the price I would pay upon getting to the store. Still I drove the hundreds of miles and several hours, even taking off work early to get there, just to be told the cheapest they could sell me the 2021 Acura TLX Advance Package was $50590.66, although the MSRP is $47,325. I refused! After considering overnight and for several hours the next day, I decided I would pay it and be done with it. I contacted the salesman I spoke with back who contacted the finance department and was then told that they couldn’t sell the car to me because I wouldn’t finance through them and they just couldn’t do a cash deal.

Fast service, very helpful, answered questions about what needed to be done and what could wait. Gave me a list of issues that needed to be taken care of but could wait until budgeted. Very friendly, and to top it off, reasonably priced.

The people at Flow were courteous and pleasant. They kept me informed on how the services were going and let me know of recommended services. Also, the 70s- 80s music was outstanding.

Ive been buying cars for 45 years, and this the best experience Ive had with only one Honda dealer in Cedar Falls IA coming close. I live just over an hour away and gave Flow Acura a call about a 2021Acura RDX. I talked to Jess and Stacy I believe before being passed on to Brad. Brad was able to give me the quote I asked for in a timely manner and it was reasonable considering current lack of inventory in the automotive business. Brad was also able to offer a better loan rate then the 2% my credit union was offering. All and all I dealt with Brad by phone and internet to seal the deal. Brad even offered to deliver the car to me which was a relief to my wife because she didnt have to make an hour plus trip to pick up the car. Also like to thank Mark, John, Randy,and Mike for assisting in the transaction. I would definitely do business with this dealership again! Oh and my wife loves driving the RDX.

Gillian was fantastic to work with. She was extremely laid back and made finding the perfect car an ease!

(Edited 4/5/2021..still 2-stars pending Mr. Alex’ reach out; will look to update if we connect. I think Mr. Alex meant to say he will be returning *4/12, not 3/12. Once (if) we connect on matter I will update.) Potential customers, please read this if you are pursuing the purchase of a luxury brand like Acura from THIS dealer. There are many Acura dealers, I pursued this dealer because they had the color/trim combo I was looking for. I contacted Flow Acura the week of 3/29/2021 to inquire about a 2022 MDX A-Spec...a close to ~60k car.On Friday 4/2/2021 I arrived to Flow Acura with all the intent in the world to purchase..after arriving there at 1:30 and leaving at 4:30..a purchase did not materialize. The MDX had scratches on every panel. This for a car that is touted as brand new, for $60k...yet had more scratches on it then my trade-in for a potential trade in scenario.Customers, while this location may have the trim/combo you are looking for...be wary of the actual/real condition of the vehicle once you get there...you just may save yourself a lot of time and headache trying to justify spending your hard earned money on a car in the condition it is in once you arrive. I see Alex (the GM) responds to some reviews here to reach out and discuss; not sure if that is because it may be known/read by Acura corporate on the dealings and approach of their franchisee...but I’ll update this accordingly as such in a fair/transparent manner if these replies for a reach out are with sincerity to understand the situation, and are actually fielded.

I recently moved here from up north and thought I had found a permanent dealership to deal with down here. Last June I had the absolute best car buying experience of my life when I bought a specialty vehicle from them.Even factoring in that it took me SIX MONTHS to get AN owners manual, not the one that should have come with the car, but a generic manual of sorts. It was still the best experience buying a vehicle that Ive had in 40 years of buying. However the vehicle just wasnt what we really wanted (it was TOO nice). It was one of 360 hand built PMC editions. So we were afraid to scratch it or put miles on it. Flash forward 1 year and it has 2500 miles on it and is flawless. But we want to trade it for something that we will actually drive. So, of course I contact the dealer who gave my best auto buying experience in 40 years, Flow Acura. I have sold cars my entire life and researched the value of the vehicle extensively. I came to find that a fair trade value for the vehicle would be $40,000. But when I contact them, they dont even return my messages. So I write them explaining my displeasure, at which time they offer me $34,000 for my trade. In the mean time (while waiting to hear from them) I shopped the car around. Sight unseen a local Lexus dealership offered $39, 000 with no vehicle picked out on my end. A Toyota dealership came in at $37,00 sight unseen, but said they would probably go up if the vehicle was as nice as I described (flawless). And last but not least a Massachusetts Acura dealer hit my number of $40,000 sight unseen. You can imagine my displeasure that I now had to either drive to Massachusetts, or switch to a Lexus instead of staying local and being a loyal lifetime customer of Flows Acura of Winston Salem. Even after explaining my displeasure to the Flow manager they only came up to $36,000. And obviously the car is worth more to an Acura dealer than any other branded dealer. Just not to THIS Acura dealer. I felt as if they just didnt care to have me as a customer. That all happened this week, so I still am deciding which way to go. But be warned instead of treating a repeat customer with respect and being thankful for their business Flow Acura of Winston Salem seems to think once they have you as a customer youre open game, or in car dealer lingo a LAY DOWN... thats what they call a repeat customer who just trusts them. They think theyve got your business automatically and no longer need to try and earn that business! Fair warning to repeat customers shop your trade around and I think you will be very surprised in the difference between their offer and everyone elses offer.. And maybe if I hadnt sold cars for 30 years that would have worked on me, but I knew better. So just keep this in the back of your mind if you are a Flow repeat customer. All I asked of John Hagler was for another stress free fair deal. Not to mention it took me SIX MONTHS to get my owners manual, and even then it wasnt the one that should have came with the car.

I just love Flow Acura. I drive right by another dealership 30 miles to get to Flow and have for 20 years. Flow always gives me the best service. I can always count on the service team to be thorough and careful. Appointments are easy, and service is usually completed in less time than estimated. I will never go anywhere else.Thank you to the service team!

I drove from Rowan county to avoid the Charlotte traffic. Glad I drove the 8 extra miles. The service department was profrssional and friendly. They let me know what was needed and were not pushy. The work was done in a timely manner. Thanks for a pleasant experience.

Very friendly and helpful staff and also got a great deal on a 2020 MDX !

Great service, fair pricing, delivered the car to my door (2 1/2 hours away) and drove my old car that they took in trade away. Person who dropped the car off very knowledgeable and pleasant.Would definitely recommend.

Flow Acura is doing a great job with all the protocols associated with this COVID-19 pandemic. I felt very safe waiting for my car to be serviced today, given the setup of the waiting rooms and the limited number of customers present at one time. As always, the Flow Acura team was pleasant, professional and truly delightful to work with.

Flow Acura has the best service ever! Always done in a timely manner and the waiting area is very comfortable. Service advisors are wonderful and keep you informed.

Sammy is awesome is meeting you as you arrive.... The service department as you speak with them on the phone to schedule an appointment are willing to work with the best time for us. Go to Flow Acura !

I sent my niece who is a student at WFU to service with a problem with her MDX. She was a little nervous. However, Cody not only sent my sister her mom a video of what her MDX needed he took absolutely excellent care of my family. I APPRECIATE YOU CODY! I also APPRECIATE Flow Acura and the leadership of Alex Paschold! Awesome people!!

Good website for dealership. Would appreciate Service times or maybe new website for service.

I got my oil changed and it was GREAT SERVICE❣❣❣

Flow Acura was the best car buying experience that I ever had. From the moment, I started working with them, they were very courteous and were very upfront on the pricing. They gave me the best price on the purchase, kept me updated on the date of delivery of my vehicle, which had to be ordered as I had requested a specific color, delivered the car to my doorstep and drove back my trade in.I normally do not write reviews but it was absolutely the most delightful car buying experience and it I would be remiss if I did not write a review to thank the team at Flow Acura for the tremendous work that they did from beginning to end.

The Flow Acura Team are kind, knowledgeable professionals. The waiting area is esthetically pleasing and fully stocked to enable customers to enjoy their wait. And as usual, the service is impeccable!

Excellent service! Cody is fantastic! We so appreciate his wonderful approach to customer service. The text updates and courtesy car are so helpful in making our car service experience so seamless.

This was my first experience in a Flow Service Department and I was extremely pleased with the professionalism and customer care I was given. Cody went above and beyond to make my service appointment a very pleasurable experience.

I dropped my car off today for service and was expecting it to be a day or two. I received a call later this afternoon and they had diagnosed it and were able to repair right away. From start to finish the process was professional and easy. Thank you, Cody and your service center for taking care of my car and most importantly myself for not being without a car for more than an afternoon! Will definitely use flow Acura for all of my servicing needs!

Just purchased a car (remotely) from Flow, and it was the best car buying experience Ive had yet. Flow just won business away from my local dealer in the Raleigh area by making the entire car-buying process quick and painless. Richard offered competitive pricing, and was not pushy at all. Polly was patient and supportive, despite my orientation for details. They helped me through the entire process of buying a car without visiting the showroom, and managed to put my nerves at ease. To ice the cake, they DELIVERED the car to my house in the Raleigh area at no additional charge. The delivery guy, Mike, was a notary with a lighthearted personality. He brought the paperwork for me to sign, and drove away in my trade. Even the paperwork was not the typical 3-foot long contract printed on a ribbon printer, with the numbers presented in a different way from the negotiation. The Flow Acura contract was simple and effective. I just cant say enough good things about the Flow Acura staff and their sales process. Will recommend them to my friends.

Flow Acura always takes care of their customers. I feel valued at the dealership and when I go to have a service performed on my vehicle. The service guys (Cody and Sammy) are respectful and always a delight to deal with. They know my name, so it’s a very personable environment. My vehicle is always returned to me in the same condition that I leave it. Service wait times are reasonable, and if not they offer a loaner as a curtesy. I trust this dealership and I couldn’t ask for better service from these guys.

Flow Acura is always friendly, fast and reasonable. They do a great job checking my car for anything it may need. Highly recommend.

I went years ago to buy a car. Twice I went to the parking lot looking for a Acura. It was not busy people were inside. So I left and went to Greensboro and brought one.

I always receive amazing service! I have been a customer for 14 years and I have never been disappointed. Sammy,Cody and the team make coming there a pleasure.

I cannot say enough positive things about our service experiences at Flow Acura! My service advisor always goes above and beyond - from arranging loaners to providing information for insurance claims to helping switch my kid’s car seat in and out - I am always so impressed with the professionalism and courtesy. We will continue to use Flow Acura for all our vehicle service!

Sammy and the entire service staff at Flow Acura always do a great job, and this visit was no different. Friendly, efficient, and always easy to deal with.

Cody and all the others I have worked with at Flow Acura are excellent. Very customer focused, courteous, professional and prompt. Received updates on the status regularly which is helpful so I can plan my schedule accordingly.

May 16, 2019 -Sammy and Cody are the absolute best! They always seem to under promise and over deliver.Great attitudes and very professional with what I see is a commitment to total customer satisfaction.Best regards,____________________________________________________________________March 21, 2019 -The team in the service department at Flow Acura are great. Always friendly and very informative. They go out of their way to provide top notch service and never seem pushy to sell you repairs that are not needed. They create an atmosphere of comfort and their demeanor shows you they can be trusted.I use to take our cars to a corner shop. Hurry in hurry out....no more. I make an appointment now and will even wait days just for Flow Acura to service our cars.Congratulations to the team at Flow Acura - for yet another satisfied service experience.

Been a customer for a few years now. Sales and Service have been fantastic time after time. I would recommend Polly Roark in sales and Sammy in service who have been very good, but I would expect very similar quality from other Sales and Service employees at Flow Acura. Service is super easy and convenient, text updates throughout the day on progress, very open/honest, with very reasonable cost, particularly for a dealer. I cannot say enough good things about the dealership thus far, and these people in particular.

Sammy and Cody in the service department are top notch. Absolute best customer service I have ever experienced with a car dealership/service department. Totally transparent and have the customers best interests at heart. I thought I needed to replace a wheel on my MDX ($800), but received a phone call that they believed it wasn’t the wheel making the problem, but my tire ($206) which saved me money. I completely trust Flow Acura with all of my car maintenance. My mother in law was visiting from CA and commented on how great my Acura Dealership customer service is, she wished she felt this taken care of back home! Just outstanding!

Amazing group of people! Bradley my salesman, Richard the Sales Manager and William the Finance Manager were phenomenal throughout the whole buying process! Having been in the car business and in sales for a long time, this is the best experience Ive ever had buying a high ticket item. I highly recommend Flow Acura and will definitely be referring them and returning to give them more business!That was a little over a year ago. To satisfy my curiosity I had a dealer appraise it. Not only has the car had some service issues and had to have both front tires replaced, on an Acura certified vehicle, the sales manager really stuck it to us and we are $4000 in negative equity. Flow loves their Carmaxish no haggle pricing and their stress free buying experience. What theyve proven to my wife and I, and weve bought about seven vehicles from Flow, is that you only buy new because they will take advantage of you and not blink an eye about it on used and Certified.

5 star service all around. Sammy and Kim were great. Great communication and even got my crash estimate without leaving the waiting room! A++++

So often you leave the dealership feeling ripped off. Well, not today. I received great service on the 3 things I needed, one item which was under warranty. I was NOT talked into something that was of questionable need, just good no, nonsense service that was professional and timely. Thanks!

I have been a customer for 8 years and I always receive excellent service at Flow Acura. Sammy, is always pleasant to deal with and my service is completed timely. The staff goes above and beyond to accommodate my needs!

They no what they are doing

Brad and Bradley were incredibly straightforward and easy to talk to. I was shopping a used vehicle, and purchased elsewhere, a totally different model. I felt bad not to buy from them. I will return to purchase a new Acura soon. Highly recommended. Five stars all the way.

Bradley went above and beyond to make my experience at Flow Acura absolutely amazing. He was very knowledgeable about the cars and worked closely with me for hours to make sure that I was 100% happy with my purchase of one of their certified pre owned vehicles. The entire staff was friendly and helpful, and I would highly recommend Flow Acura to everyone.

I always had a great experience with the maintenance department. I will never take my car back to a regular shop to get my car worked on after the respect I gained from Cody and his Acura team. They show curtosy to the employees and are always honest. They never do their work halfway either.

Awesome experience at Acura service. Cody was great, walked me through the process of evaluating the issue with my transmission. His first recommendation did the trick and solved the problem. Fast, easy, professional, and personable service. Highly recommended.

Great service dept

Great customer service from Sammy Sparks! I was immediately greeted, it took no time at all to check in and i received a text when i got to work reading that i could check on the status of my service any time. The best part was that i explained that I would be in meetings all day and if there were any additional things that needed to be done to my Acura to call my husband and they did. Thank you Sammy Sparks!!

Sammy and the rest of the Flow Acura service team are knowledgeable, responsive, accurate, and trustworthy. They have taken great care of my car that runs great and now has 185,000+ miles. I highly recommend them to any Acura owner.

Came in for recall fix! Staff was friendly and courteous! I was told how much time the repair should take. I enjoyed sitting in the lounge and had a snack and water! Sammy came to get me when the work was complete! My car was clean! He even got me a requested MDX book! Great experience!

You only truly know the character of a company when something goes wrong. Ive been a faithful customer of Flow motors for over 25 years and have always had flawless service until this week - and now Im even more of a fan.I took my 2013 Acura ILX in for service this week and received the usual red carpet treatment: loaner car, friendly and personal service, great communication and clear options for choosing between needed and recommend maintenance. I picked my car up at the end of the day - washed and cooled for me ready to drive home- which I did. The next morning I noticed a significant dent that had not been there before and was concerned. I called Acura service and my tech told me, without hesitation, to bring it in and theyd take care of it. I drove straight there, was given a car to drive and picked up my car - perfectly repaired before the end of the day.Thats great service and a commitment to excellence lived out! Thank you Flow Acura!

Im always met with a smile by every service personnel upon arrival when bringing my MDX in for service. Cody goes above and beyond to make sure my car is taken care of and is diligent in keeping me up to date on the status if it seems like its taking longer than promised. Definitely a warming friendly environment from the sales staff to service and even to the body shop. Most definitely a satisfied customer and would return to purchase a vehicle from Flow Acura in the future.

I received a letter regarding a recall for my Acura, so I called Flow Acura to make an appointment to have the part replaced. I specifically asked the lady, who was scheduling the appointment, to confirm that the part was still needed, as I bought the vehicle not long ago and I wasn’t sure if the recall had already been taken care of. I provided her with my VIN number and she confirmed the recall was still open. She scheduled my appointment and I took the day off from work, as I wasn’t sure how long it would take to replace the part. Once I arrived at the service department, a gentleman pulled my information and checked the VIN number again, just to advise me that the part had already been replaced. I’m not sure how he was able to see this information, yet the lady that made the appointment didn’t see it. This was a complete waste of my time, not to mention PTO time I took off from work. Very unprofessional.

This was my first service at Flow Acura. From my first phone call until I drove off the lot with my service completed, everyone I encountered at Flow was courteous and helpful. The service, the cost and future needs were all explained to me in clear terms. The service was quick and, I believe, thorough with nothing being done that wasnt needed. This was my first service at Flow Acura, but it certainly wont be my last.

Great to work with, friendly, no pressure.Knowledgeable and accommodating - answered all questions, provided impressively helpful and thorough review of vehicle features. Would 100% work with again!

Having owned several vehicles in my lifetime Flow Acura provides the absolute BEST service over any dealership I have ever visited. The service advisors always greet me with a smile and call me by name. They are pleasant and well informed. I own two Acuras now (both purchased from Flow Acura) and plan to work with Flow Acura for any future vehicle purchases.

Best service and best value Ive had at any dealership!! I think dealers often have a bad reputation for pushing unnecessary service and parts on people. Not the case here, if they notice something they will tell you but they arent pushy and will tell if it can be put off or if its something thats needs attention immediately. They offer discounts occasionally and offer loaner cars which a lot of places dont do. They always wash and vacuum out your vehicle also which is a big plus!

I receive impeccable customer service each time Ive visited this location. Friendly, helpful, knowledgeable staff. Cody is great. Would definitely recommend for all service needs.

Timely service and good communication about what was needed and what was recommended. Waiting room is well appointed and staff is very friendly!

Been doing business with them for 2 1/2 years and they are always prompt and helpful. Cody makes sure you get taken care of. Highly recommend!

I live in Mcleansville and this dealership is in Winston Salem so that’s like a 50 minute drive for me. Only reason why I chose this dealership was because Acura in Greensboro wasn’t taking care of me So I called the Acura consumer relations and they told me to try the dealership in Winston. Took my SUV in for an alignment issue which they claim they fixed after an oil change. Drove back home to mcleansville, within a week the same issue happened again, car was pulling to the side so I called my service rep, he was like oh come on in anytime, all we will do is to throw It back on the alignment machine and see if it’s off or not.He goes ahead to schedule an appointment for the next Thursday because I called him on a Monday. I drove there on the day of the appointment, service guy asks a technician to drive with me so they can duplicate the issue and tackle it. Ride like 5 minutes with the service tech and I’m telling him how the truck is pulling to the side and he’s trying to justify how the road is shaped and sometimes causes the wheels to turn a certain way and all that, he goes on to ask if I remember if he was the one who did the alignment the last time and I’m like I don’t recall, reason he asked was because if a technician does a work on a truck and it comes back a second time i think they don’t get paid for it because that’s what he said.He point blank told me he won’t be paid for it if he tries to fix it because he can’t duplicate what I was saying which to me sounded dumb because I knew he was lying and clearly didn’t want to service the car. We drove back to the shop and he told the service guy he couldn’t duplicate what I was talking about and felt I didn’t need any alignment, at this moment I was furious and getting agitated so I told the service rep that’s not what he told me, I live like 50 minutes away, ain’t no way I will drive that far if I knew they were going to just drive it and tell me there was noting wrong and wouldn’t even try to run it on the machine to check if it’s off or not.Technician sensing I was upset offered to check it on the alignment machine, so he takes off with the SUV, at this point I’m upset so I go inside the lobby and like 20 minutes later he comes back to say it’s done. I knew he was lying and hadn’t done anything to it and that’s how I found it.The service rep gave me a printed before and after alignment from the week or 2 weeks prior to me coming there that Thursday and being as dumb as he is the printed sheet had the exact same order number and exact numbers from the old one, the date and the times on the sheet he had were the exact same thing and when I asked him why the time on the new sheet is the same as the one on the new one he told me his computers time stopped working and I shouldn’t pay any attention to it. I knew he was lying but I didn’t want to create a scene so I took off to mcleansville.On my way from Winston I had a very terrible ride so I decided to take it to crown Nissan to let them check it again the next morning. Scheduled an appointment that evening and took it on the next morning. Got in left my SUV and they called me when it was done.Per the before and after alignment sheet they gave me all the values were off and I had a sheet from how it was before all the wheels were aligned, explained to him why I brought it to their dealership and he compared all the values to the one I had from flow and my oh my it was clearly never done, paid a $100 for the alignment which had supposedly been done already by flow Acura!Very unprofessional in the part of flow Acrura! Never seen a dealership who employ dishonest workers. Why would you lie to a customer about his car? Service rep and technician all need customer service training. Stay away from them as far as possible!!!!Won’t recommend this dealer to anyone!!Don’t LIE to customers!!!!!

Great service department! They genuinely care about the customer experience. At my last visit, Cody made the process easy, simple, and efficient. I will be returning the next time I need any work done.

I have purchased three used vehicles from flow motors one being a Honda, another being a Kia Sorrento and the third being a Ford F150. The Kia Sorrento has been trashed. It is a vehicle that my wife drives all the time and depends on Service reminder which is located above the steering wheel of the car and let you know when you’re on oil is low or how many miles you have gone on your oil and also recommends an oil change. My wife went for almost 2 years without anything coming on and the engine blew. She always relied on the service reminder. Any warning signal such as low air or the vehicle needing washer fluid or any other signals that ever came on she would report to me about it and I would do what I could but when it came time for oil changes and maintenance repairs she always took it to flow motors at Acura and Whatever necessities concerning repairs were done by the dealership. Evidently the last time the dealership put oil in the car and filled the fluid systems they forgot to reset the service option and my wife was unaware of the need of servicing the vehicle because the Service signal never alerted her that the vehicle needed an oil change. As a result the engine got too hot and the engine light came on and within a week the engine had blown. Neither does she nor I know how to operate the service Signal which I understand can be manually changed as it is done at the dealership when the car serviced, but we never were educated about that. Had the lights come on or the service signal come on the car would’ve been serviced as needed. The Honda had always been taken there and serviced in my Ford truck has always been taken there and serviced and so has the Kia. I feel the dealership is all together at fault just simply because The service signal light did not come on nor did the oil light come on. Result a blown engine. Of course they had slipped in an extended warranty or a service repair warranty that cost nearly $2000 and did not make us aware of the “have to“ do this or the warranty is invalid. They gladly collected the money however. But when it came time to fix the engine they denied our request to repair the engine. Having purchased three vehicles from them seemed to not matter at all. Having had all of those vehicle serviced by them did not matter at all. The only thing that mattered is when it comes time for them to do something for us we were nobody. Always refuse service contracts or extended warrantees. They are nothing but profits to the company and the sales manager. And, they don’t have to let you know that they have put an extended warranty or service contract into your payment contract. Crooked?? 100% crooked!! I will never purchase another vehicle from flow motors, they are disgusting and will lie to anyone if it is profitable to them

The service personnel are always friendly and do a great job keeping me informed regarding the work being done to my car.I would highly recommend this dealership to anyone looking for a car

I am always taking good care of when I go there for my car services. Cody gets the job done, with getting me in and out. He is very informative, friendly and professional.

Awesome job guys

I have been bringing my car to Flow Acura for years. I have had a great experience every time. They are very professional and always do a great job! Nice waiting area as well.

Sammy and Cody are always friendly and helpful. Makes the process so much easier. New facility is great.

I purchased 2009! Acura TL from Flow in04/19 I was told that I had mantainence free for 2 years I recently made appointment to have my air conditioner service that when I was told it only covers 3 oil changes over there course of 2 years I really was disappointed that I had been told lie had to missed work to find out that they covers nothing

This had to be the most horrific experience ever! I was treated unfair and disrespectful. I wanted to trade in my current vehicle and test drive a new one. They didnt even look at my trade or let me test drive the car I was interested in. The sales manager Brad was just plain out rude and not very friendly. Crazy thing is I was paying cash. Youd think they would want to sell a car. I DO NOT recommend this dealership nor will I ever go back there.

Great customer service!

I was very pleased with the service visit. Everyone was friendly and accommodating! Good job Cody!

I would highly recommend the Flow Acura Dealership in Winston-Salem, NC.I took my vehicle in for service and was the entire staff was very helpful in repairing the problem. Their courtesy and professionalism was the best I have ever experienced at an Automobile Dealership. I thought that they went to extremes to make sure that I was satisfied with their service.

I brought my MDX in for service and had a great experience working with Cody in the Service department. Cody was great to work with and told me what needed to be done on my vehicle. My car was also washed and vacuumed with my service. Will be back!

Clear on service and price up front, notified of any changes ahead of time, service is friendly, and car is always clean afterwards. I didnt end up using the shuttle service, but the fact that that is an option is also a plus.

Just received some safety recall work completed on our Acura MDX, and since we were from out of town, we were skeptical about the service we were going to receive. Never fear. It was, by far, the best service we have ever received from an auto dealer. They made us feel like we had been customers for many years. We have been trying to find a dealer to perform the service and every other dealer gave us the run around, but the minute we contacted Flow, they told to bring our car and they would take care of it. And take care of it, they did. In addition we received a courtesy car while the work was being done, and when we picked it up, it was washed and cleaned. We are in the process of purchasing another vehicle, and guess where we are going? Yes, Flow Acura!! Thank you............

Got my transmission fluid changed in my 97 Acura CL today. Manager was friendly even tho he cud not find my appt for today. He said we will get it straightened out and we came back about 3 hrs later and I had my lil Acura back on the road shifting oh so smooth! I am so impressed with Acura s service. Thanks guys! Keep up the good work! You will see me again in the future.

Always on time and friendly service. They always provide me with a rental car when needed. I would not take my Acura anywhere else. A+ all the way!!

They are always helpful and make sure everything is done that needs to be done while I am there. It is always a wonderful experience. The service department is one reason I have been an Acura owner for almost 20 years.

The service staff at this location are exceptional. They provide friendly and honest service and are in no way at fault for my 3 star review. I was provided with a loaner car, which was fantastic, and my service was provided in a timely and accurate manner.I have left a 3 star review because Flow as a service has gone to a Call-center style service which is horrendous and honestly a cheapskate approach to doing business. The call center employees are both ignorant to the service industry and inaccurate regarding pricing. I was quoted 63 dollars over the phone for an inspection that turned out to be 120 dollars, this is, of course, not the fault of Flow Acura, but did occur while I was working with them. Had the call connected with the wonderful service people at Flow, they would have known that diagnoses of my specific problem was more involved than a traditional engine code scan and would have given accurate pricing information. Flow has made a huge mistake my going to this horrible call center system.

Staff always warm and friendly, they are like family. They always tell you what needs to be done. We have never had problems with the work that was done. We always appreciate the car wash.

The service department is excellent! Sammy and Cody are the reason I will continue to own Acura vehicles... I have purchased two Acura vehicles from Sam, each time was a great experience. I must also mention the shuttle drivers- Im sure they pick up many people each day, for short drives, many conversations.. and yesterday (second time I had riden with him) Leon mentioned our conversation from months ago! A very caring dealership- again, the reason I drive Acura!

Was 20 minutes early for appointment. They went ahead completed the paperwork and had me set, so the mechanic could start on time. Folks at this Flows always provide excellent service.

CSR met me by name. I booked appointment on line so I explained my service request. CSR estimated the time I would wait. In course of the work, the crew found and recommended an additional service that I totally agreed with. Again estimated wait time. Finished just ahead of time expectation with a reasonable cost and a washed car. I drove away a happy camper.

Consistently reliable and excellent service accompanied by genuine customer care. I very much appreciate the professionalism this business demonstrates.

GREAT BUNCH OF GUYS WORKING HERE THAT DO EVERYTHING THEY CAN TO TAKE CARE OF YOU AND YOUR CAR.

Nice facility, staff was very courteous, prices are reasonable and they did a great job servicing my car!

Flow Acura gave a great service. I will recommend to my friends

I always get excellent customer service from Cody. I am happy with the services I get from Flow Acura. I will continue to bring my car here.

Their service department is by far the most professional and kindest that I have ever worked with. They understand that getting your car serviced isnt always the most convenient thing and always work with you to figure out how to make your experience as pleasant as possible.

I would give this location 4 stars for the ease of making an appointment online, the friendly customer service, and the fact that they explained the services and cost during the process. Instead, I am giving 2 stars based on two things. First, the customer service representative estimated one hour, and it ended up taking nearly two hours. I understand going a little bit over the estimated time, but an extra hour is excessive. Second, for a simple oil change and state inspection I have received approximately 6 emails and countless phone calls asking me to complete a survey. This is excessive. Several of these contacts were AFTER I unsubscribed to the emails and asked them to stop contacting me. If I wanted to complete the survey, I would have done so the first or second time they reached out. The number of communications is bordering on harassment. I may not take my Acura here again simply to avoid being harassed about a survey for weeks afterwards.

Sammy and Cody are great! They’re always great to deal with...and car service has always been good as well.

Manufacturer’s recall- in and out quickly, courteous employees, pleasant experience, very happy!

Always courtious and help. Great service! They people there are polite and friendly! Cant wait to purchase the new MDX or RDX, I havent decided.

Very bad sales experience. We asked for up to date ballpark price before taking vehicle for a ride. After getting the price, driving and waiting for another 1.5 hour the salesman came with price with 7K(!!!) higher than the ballpark price. Why do waste your potential customers time and finally loose them?

Awesome service team! Cody always makes my experience pleasant, he always greets me and is very personable.

I would give 10 stars if I could! The best1

Good people

A very good experience today at Flow Acura as they performed a software upgrade on my TLX as part of a safety recall. Fortunately no issues were discovered and I was on my way in less time than was quoted and with a curtesy car wash.

These guys are always polite, helpful and do great work. Thanks again!

Great service nice people Cody a good dude. Thanks for free wash!!

I purchased both my ILX and MDX from in 2015, and had a great sales experience! I have always and will continue to bring both vehicles to Flow Acura for all my servicing needs. The customer service I receive from their service department is outstanding!