Not helpful ata ll. Refused notary service for basic I9 form and birth certificate request, refused to ship package with a UPS account number.

The people here really know their stuff. Sahil is extremely knowledgeable and provides top-notch customer service. Efficient store that gets you in and out in very reasonable time. Highly recommend, one of the best UPS locations I’ve ever been to.

I pulled up and watched 6 people rushing in with atleast 3 to 4 packages each. I immediately got discouraged, thinking itd be atleast 30 minutes til I got to go home after I just worked a 10 hour day. Not even 10 minutes later the store was empty and after going in was out in 2 minutes. Fast and honest service and super polite. Awesome!

Amazing service from exceptional employees. 10/10 would recommend coming here for all of your shipping needs.

Outstanding service! I recommend this UPS center without reservations. I am not one to write reviews but this UPS store goes above and beyond all of my expectations. Friendly and knowledgeable staff takes great care with all of your shipping needs. You are treated as if you are family!

Love this UPS Store !! The one who is often there taking packages has incredible listening / Customer Service skills!!!There are a few UPS Stores closer to me but I drive out of my way to do business HERE (at the Crest Plaza Shopping Center).

Very nice staff, good location.

After a snow storm hit the store only opened 45 min late! That’s dedication to the customers. Especially a week before Christmas! Friendly staff. Always smiling behind their masks! Would definitely go back!

I never thought Id see such a wonderful display of efficiency from one person running a store!

We have been going to this UPS location for years and are always pleased with their customer service and efficiency. Highly recommend coming here if you want a great shipping experience!

Great customer service and always had a pleasant experience. Thank you team!!

The best UPS Store location. The management and staff are very professional and routinely provide outstanding customer service. Requests for help with shipments are always met with a smile and the most cost effective solutions. Emails are quickly returned — even after business hours. We trust this location with our valuables and would not consider anywhere else for our shipping needs.

The staff is very friendly! Great environment- they were very helpful and packed my items for me. I had to ship large items and wanted the safety and security of the shipping. Thank you!

Great, friendly, and quick service

Eager to assist with a great attitude. I entered the store right before he closed. It was not a problem and I was able to send my items.

They are so friendly and helpful.

Theyre really nice here. I only ever come here to return packages to Amazon. Im usually in and out in 30 seconds. The store is clean and quiet.

I seriously love the staff they offer amazing customer service!

These guys are awesome! They listen well. Answer fully all of my many questions. They provide so many solutions. And they even helped me bring stuff in from my car. You just dont get that anywhere else anymore.

I was shipping a limited edition ice cream flavor to a loved one and Kelly made the entire process so simple and easy and packed and shipped it overnight with Dry Ice and it arrived in perfect state. The staff is very knowledgeable and knows what they are doing. I highly recommend them for all your shipping needs and more.

It is always a pleasure to go here. Great service, and the owner is so helpful and pleasant. This is what a business should be.

Will never use this store again! Brought in multiple items to send and was told by dark haired man with accent that I would need to purchase box and packaging and he would take care of the rest. My family just notified me their package arrived in a United States Postal Service FREE shipping box with UPS label attached. Why did I pay good money for shipping and packing services just to have a box used I could have gotten myself for free?! How can you charge someone for a box when its a free one???? Scam!!

They are helpful and courteous. I always use this store.

The customer service here has to be the best I have ever dealt with at any kind of shipping service center. UPS not only provides some of the best services, these guys at this specific location will go above and beyond to help you. I came in needing just a box and it was a shipment going USPS, and the worker there explained to me how they also will take USPS and deliver it for me. I cant tell you how happy I am with their customer service. I have shipped UPS packages there as well and they will always do everything to help you out. Best shipping center in the Lehigh Valley by far!!!

Highly recommended: SUPERIOR customer service. Sohil was very patient, informative and available during the shipping of my high-priced auction piece. He was so helpful and reassuring as I waited for it’s delivery. Sohil packaged my item better than I would have myself and it arrived on time:) Thanks again!!! Joe S

Absolutely the BEST UPS location I have ever shipped with! The management is so kind and helpful, always smiling and happy you are there. Im never going anywhere else!

Helpful and professional staff. A well run location.

Fantastic customer service at this UPS store! I needed to ship some delicate gifts and was assisted by employee Mike. Package arrived before promised time with zero damage. I appreciate your suggestion and professional packing Mike.

Customer service is superb.

Sohil was extremely helpful in packaging and then advising me on what service to use to ship a valuable piece of fine art. He was very patient and answered all of my questions. The art arrived undamaged and on time. Thank you, Sohil!!

Ive been using this store for a few years now and Ive never had a bad experience. I ship weekly and have a po box. Theyve always been quite helpful. Youll save some $ if you print and pay for your UPS shipping labels at home and just drop them off here.

This UPS location is great! They are efficient and always happy to help.

The staff is very nice and friendly. And they take their time with each customer. They are also very informative.

I was there on May 16th to return a package to amazon. When I walked in I saw a man behind the counter who was wearing a sleeveless shirt and looked very unprofessional sitting on a stool while face timing on his phone. Not a great first impression! I wasnt even sure I was in the right place until a girl walked out to greet and take my package for me wearing a UPS logo shirt. Sleeveless shirts should not be approved in any work place unless its a gym! Very unprofessional looking and offputting. Maybe the reason he wore that was because of how humid the store itself was. As soon as I opened the door I was overcome by heat and humidity. As I was walking out someone else walked in and said Dont you have air conditioning in here? The young girl who helped me was very friendly so I give it 3 stars for that. Wear sleeves and turn on some air conditioning for your staff and customers.

Great with amazon returns!! Love them, I only go here for my shipping. So him is great!!!

This store has excellent customer service.

Flew from Chicago to visit sister in Easton. Bought WAY TOO MANY ANTIQUES to fit in luggage. Called UPS store on Sunday before Labor Day and store was closed; but Sohil (?) answered & said come in anyway. He spent an hour with us--weighing, measuring, pricing, etc. Promised delivery on a day certain and packages (3) actually came a day early.Everything perfectly packed and well protected. Sohil was very helpful, friendly & professional. Highly recommend this store and this employee in particular.

Great staff and location go here when i need to. Highly recommended

Excellent service very pleased.

I went here to print and ship some documents. Upon arrival, none of the 2 computers were functioning. So I suggested emailing them the docs that needed to be printed. Once they received it, they stated they could not process the doc because it is not compatible with their system. Its a simple Microsoft Excel doc. They still couldnt help me. QBecause of their inefficiencies, I have to drive across town to the kinkos. Thanks for the delay, UPS

I was there returning a amazon package and they charge me 5 dollars, apparently has to be a special barcode that was the same in my phone, and also they said the package was not accepted

I visited this post off and the attendant literally made me pay one dollar for one inch of tape. Horrible customer service, capitalism at its best.

Useful place to accept UPS shipments.