I got to the store around 7:30pm to get help for my sons phone. The store was not open because they were at lunch. The store closes at 8pm. Why are they at lunch now when it is almost time to go home? I came back around 7:45pm and the lights where on now and two gentlemen were there. The one guy me an attitude because they were closing soon and it would take awhile to down load the phone but they can show my son and I how to do it. I did by a liquid screen protector for the new phone.

Had an amazing experience today, thanks to Nick. Such a good multitasker & helped my mom (who knows absolutely squat about phones) understand everything better then I could have explained. Was very pleased with his help!

The best experience ever, the manager has taken time with us, answers our questions and have so much patience we got 3 new iPhones.I would recommend this store to anyone

This was one of the best experiences I have ever had in a long time. Dave and Nick were so helpful and friendly. Answered all my questions. One of the greatest staffs I’ve encountered. Highly recommend this location.

Jay is such a helpful manger. Took time to answer my questions. He is very kind and engages with his customers. Has wonderful customer service. Highly recommend seeing him if you need help.

Jay was one of the best managers that has taken time with us, answers our questions and fixed any problems we have had. I have recommended him to more then one person to go see for wireless service at the Alliance AT&T store. A big thank you to Jay.

Huge shout out to Tiara and Brian in the alliance store for her superb customer service and knowledge.😊

The young lady working on 5/26/2021was very rude she was very upset that we needed help with phone. Thank goodness manager came in and helped us he was very nice. She stood and glared.

Showed them a copy of my DD-214 and they took 25% off the price of our data plan. Sweet!

Rude, uninformative, flippant and talked too much about personal things to distract you from all the charges they are adding onto the service. Got a new phone and he didnt even set it up, on top of promising accessories at buy two get one free, then having to pay for all of them. Was told by phone by the same guy (AND by another sales rep at a different store) to bring the accessory boxes in and a credit will be issued - got there with the boxes and the guy said cant issue a credit because a work discount was already applied (which was nowhere near the discount of getting one item free ($30-$40 range). This is not the first bad experience Ive had at this particular store (and with the same guy even), but I assure you I will NEVER go to this store again, nor will I recommend it to people. Even other AT&T stores confirmed the guy didnt know what he was doing or talking about re: sale items and products. Furious to say the least - and almost said goodbye to AT&T after 25 years because of him (Jay).

Place has seriously gone downhill the past few months, new employees owners or something.Used to be able to go in and get help in less than 10 minutes. My last visit there were only 2 employees and 1 customer, I waited more than 45 minutes.Youd be better off going to a corporate store, they know more and can do more for you plus has real phones, not fake displays.

Would not recommend setting foot inside this store if you have a problem with your phone. The customer service guy told me he couldn’t help me without looking at my phone or asking any further questions. I went to the store on Whipple and they helped me with no problems.

Great customer service went in with cellphone issues and left with new TV and internet that beats spectrum prices. I would highly recommend (JAY) he met all my needs.

I had so many issues with Verizon went into at&t to check out there promotions worked with one of there managers jay he was so sweet and helpful defidently grateful for all the time he took with all the questions I had

I went to the AT&T store recently at 5 PM. The store closes at six. When I entered the store there was four people ahead of me and only one clerk. As I stood there waiting thinking I’d be there till 6 o’clock I watched Michele Literally taking care of all four of us at the same time. Making sure that we all knew that she was concerned about our time there. I also am in customer service and I don’t believe I’ve ever seen anybody multitask like Michele. Her customer service is the best I’ve seen! we need more people like her in retail. Thank you Michele you are the best!

Got a new phone. Specifically said not to add insurance. What does the girl do? Adds insurance to my plan. An extra 15 bucks a month. Good thing I checked my bill and took it off. Stop lying and adding services that people dont want!

The lady was super rude and every time she had to say anything to us she had an attitude I would not recommend to go there.

Waited there for 30 mins just to get a sim card and still never got. The guy was being so slow like he was on some kind of drug and there was only one guy working the other people that was worked there were outside smoking cigarettes and have a great time! Never coming here again 🙄

Super rude customer service just hands you the new phone and does not even set it up. Deactivates old phone leaving you without. Does not even follow covid rules. Seem annoyed when there are customers and just want to prove they know everything. They were wrong on several points.

Samantha was professional, knowledgable and pleasant. She was able to answer all my questions and satisfy my concerns. Will be returning for AT&T TV.

Best experience at ATT today! Michelle at the Alliance store was super helpful, met all our needs for upgrades and new products! Well worth the drive and will always head back to this store!

Help me get a new phone for husband was super nice

Very thorough with my business account, and helped me from the beginning setting it completely up, to current months into my usage. There a great, patient team!

Love there customer service at this location

Jay did a GREAT job and help in every which way possible inwinpossible

Very nice to deal with, very helpful. Michelle and Samantha were both great to work with and they were willing to do whatever it took to help us.

Best costumer service Ive worked with, Nate, in particular was absolutely wonderful!!!

I came into the store to buy accessories and the manager there jay also told me about some promotions on phones so needless to say I have a new S21 would highly recommend jay he knows his stuff

I had the most wonderful experience when I visited the store. A young lady named Erin was super sweet and very helpful. She was very thorough and knowledgeable with the help I needed. Thank you Erin,keep up the good work.

Well the experience was interesting considering all the workers in there pretty much stepping on each other wish I could have been able to look at the phone before I bought it instead of it pretty much thrown at me and passed off to another associate who was very nice just to much going on nobody paying attention to what should have been done

Got a phone... imagine that... gonna call people and hang up for no reason.

Amanda and Corey were so friendly and helpful!! Definitely go to this store for the best customer service.

This store defrauded a women in her 70s. She went to the store to upgrade her iphone 4 and was told because she is upgrading they have a promotion for 2 apple watches as gifts. Since it is holiday time, she figured she would give one away as a gift. Now, after receiving her first phone bill after receiving the watches, she sees the charges and her bill doubled!! They wont take the watches back. She is on a limited income and cant afford these. When speaking to corporate, they cant help because it is a dealer store and the staff used this as a sales technique to make more commission. Dont go to this store.

I came in to upgrade one of my phones and was given great attention and service by the sales associate, Michelle. She, along with her fellow associates really showed their knowledge of the business and made my experience very comfortable and easy. Thank you all!

Went in looking for a new phone I had broke mine and was not happy. Erica the store manager greeted me as soon as I walked in. She helped me find a new device with a better grade screen and got me a special screen protector to double up so I dont brake it again. I was in and out quickly and she was super nice and knowledgeable. Great experience!

Amanda was awesome ! Answered all of my questions, and had an amazing attitude with everything, especially since it was a long process because we ordered new phones ! We told her what we wanted and she knew exactly what we needed and we cant wait for them to come ! Really good customer service, she Is getting transferred to salem and I will definitely be going to salem for all my att needs .!

The people are very pleasant 😊😁

Amazing Location. Love this store. Always able to answer any questions I have, and save me money almost every time I go in. Last time saved me about 100 bucks on my TV. PER MONTH

Took good care of me here. Prepaid is affordable!

Amanda and kasey did a great job. They are very good sales women and work their butt off. However, I barely come into this location because of the disorganization of the store itself. These two women just started working here 3 weeks ago and were expected to work a Saturday, not to mention the 2nd of the month, alone. The store was very busy and none of the systems were working (credit card machine or computers) but they both handled it very well and stayed calm the entire time. There needs to be more organization between management and the store. I go out of my way to go to the canton location due to these complications and how long it takes every time I am in the alliance branch to get anything done. I’m giving this branch 3 stars because of management and software. I would give these two women 5 stars and more if I could

Staff very knowledgeable, no pressure.

I have always had fantastic service here! Very knowledgeable and efficient. Thank you for always knowing how to help and for getting me the best deals possible!!

Not friendly or knowledgeable. Scheduled an appointment and when I arrived the Tech was not there. The person I talked to acted as if she did not have time to wait on me and the store was empty. I am dropping all my AT&T services.

Michelle was my Customer Service Rep, set up 3 lines and a applewatch, I would have never guessed that she has only been there 3 weeks, set up an appointment because of work schedule and sports functions, Michelle was ready for us when we got there, I will be recommending Michelle to all my friends and family. Thank you Michelle for the great experience ⭐️⭐️⭐️⭐️⭐️

I was greeted as soon as I walked into the store by the manager Erica. She was friendly and helpful as well as her staff. They were very knowledgeable!! I highly recommend this store

The employees at this store are very knowledgeable and always helpful. Best one around.

I had visionsI was in them looking into the mirrorto see a little bit clearerHow awesome this store was

The sales reps were so awesome. Helped us out with everything we needed.

Love my new Galaxy 10. its sweet

Excellent store! Helped me get my new phone andd everything with it for a very affordable price!

The guys here are very informed and know their stuff only thing I would suggest is to carry cases for all of the phones that they carry as I had to order mine online

Do not waste your time with an Authorized retailer they know little to nothing about AT&T plans or devices. The AT&T store does not recognize them as a provider and anything you get from them you can only have serviced or returned at this exact location. The place is a joke of a business and I wish I could give it negative stars.

Wonderful staff and great promotions! Love this store and i will be recommending to family and friends

The guys in Alliance are great!! They are very knowledgable of the product and services offered by at&t. They seemlessly help every guest whether they need a new phone or have a technical issue. These guys are great, and I would recommend them to anyone. Thanks.

Amazing service love coming here when ever I need help, they are the nicest people I have ever meet. Thank you guys for all the help with everything.

Very knowledgeable and friendly staff! Took very good care of me and saved me a bunch of money!

They Are so nice here. Will always return.

Saved me over 100 a month vs spectrum! LOVE

Wasnt familiar with the area but I had a question regarding my AT&T service anyway so I stopped in.The associates were great they answered all my questions without hesitation. I was informed of all their great services and I have everything possible through AT&T

Baynk has a better deal on phones and phone plans. U can get the whole family on for 100.00 a month at Baynk. Its located on union avenue. The guy that works there will hook u up. Hes very smart and attentive to ur needs without putting a whole in ur purse/wallet. Id go there instead. Plus they dont require a contract.

Is there a way to give like 10 or more stars. These guys deserve it.

Great Service. Hands down the best local store.

Awesome experience! They hooked me up with new phones and directv. The tv only cost me $50 a month for over 200 channels!!

I went in with a billing issue and kyle showed me that I could actually upgrade and save money. by far the best kindest and most brightest reps I have ever delt with.i highly recommend them and will never go to a different store

Awesome people and really care

1 employ in the store and six customer in the store!

Erica and her staff are very friendly they make it more pleasant .🐭

Wonderful experience while getting a new phone! Staff was friendly to work with!

Me and a few friends all gathered onto one plan. It was Magic what they saved us.

Great people!!! Its nice to have great customer service- thank you!!

Great service, very freindly

Always busy got to wait alot

Came in to pay my bill but they were able to look at my account and save me money! Thanks!!

Wasnt seen for 20 minutes despite only one family in the store. Lacked Google displayed entirely, only had about 4 phones on and working. Unpleasant.

Ryan the manager was amazingly helpful today.

LOVED Ryan. Super fun

$20 for tv because i have a cell phone. That is f-Ing insane. WOW

Did not pick up the phone

Went to ATT customer service was a plus had bought some items for my phone

Horrible customer service with some employees, went in there one day and was told nothing could be helped with my fathers phone, went in the next day and talk to a completely different employee and they took care of my problem, need to updated there employees there to actually have some who are willing to do there job and not just say there isn’t anything they can do about it.

Good experience with a wonderful rep.

Had a wonderful time, saved a lot of money!

They will not sell u a phone with out buying at least 3 other items so they lost another phone sale from me

Great deal on plans and phones ask for Kelli

The people working there were being rude. Didnt even greet me when i came on and they said they could do anything with my phone that a bought a few months ago.

They lie and do whatever to get you a outrageous bill wouldnt recommend

Stopped in with a problem not with at&t but with an app on 1 of my phones and sure enough they helped me out. Thanks Jeff

Deceptive. We never received the Visa gift cards we were promised.

Very good food

Told me I needed a new phone. But it was AT&Ts app messing with my phone.

I went in with a phone issue and the people that worked there answered and gave me a little training on how to use my phone

U always get what u want

Awful! This place should be shut down, and they should all be fired.

Great service.

Completely ignored by the people working.

Great time!

Great place to go

Very helpful

Paid my bill, yay

Exceptional service