Tyler Z. was amazing today! My husband and I were switching from T-Mobile due to bad service and Tyler was so helpful. He was very kind and understanding, and he made sure we both understood every detail of our phone agreement/pricing. He was very considerate and helped us remain within budget, while also leaving with the newest model IPhone + chargers & cases! Our experience with Verizon has already been a worlds difference for us compared to T-Mobile thanks to Tyler!

I would like to send a shout out to service member Joey for going above and beyond his duties to help my aunt this week. Thank you for taking the time to listen, care, and help her get her new phone and get it all in order for her. You are an excellent service member and Im very grateful for what you did for her. Great job sir!

I had a great experience with Verizon on the 22nd of October. Our sales rep Bryce went above and beyond by going out of his way to make sure that we were able to get our phones before one of my daughter’s birthday and then he even stayed over hours to make sure they were all set up and that all of the data from her previous phone was transferred. He described the device, how it works and won us over on the first try with his knowledge of our Motorola Edge 5G UW. He demonstrated the functions and features to my daughter as well. The girls love their phones thank you so much Bryce!

Joe was just fantastic! Helped us with all our needs after spending 2 and 1/2 hours on the phone with Verizon customer service. We got no help on the phone, but after going in to see Joe everything was taken care of! Hes very knowledgeable and helped us make the best decision that was right for us. I recommend this store and Joe 200%!

Rep was very helpful and spent time going through the pros and cons of the plans I was looking at. Spent time looking for a specific phone I want. Ill definitely continue to stick with Verizon

Aaron was awesome the phone is amazing way better then the 4g phone that I had he was very knowledgeable and made my visit personal. Thank you Aaron.

The worker joey was very nice and helpful in the whole process. Wonderful customer service!

Tyler Zaborowski was the best, he is your guy if you need any help. Was very professional and patient, as I had so many questions and he even stayed later to finish helping me. I highly recommend him!!!!

Very knowledgeable staff and get everything wrapped up quickly!! Ive dealt with alliance store for 24 yrs and never had a problem with them!!!! Thanks for your professionalism and a smooth experience getting me up and running !

Tyler-manager is crooked. He took my promo credit towards phones and used it for supposed free stuff he told me was free and it was not. We did not end up getting any of the promotions like he said. He also charged me for phone set up which he did not do. He also did not apply my 20% discount I get with my plan. DO NOT GO TO THIS VERiZON STORE EVER

Joe was awesome!!! He handle everything we needed with a great and Professional attitude and a smile. I highly recommend this location. Ask for Joe!

If you are planning on coming in to take care of the bill, add a phone to your account, or upgrade a phone. Please do your self a favor and come here. I never knew going to Verizon could be so painless. Highly suggest speaking with Aaron!!

Aaron and Tyler provided me with good conversation, and an even better shopping experience. I would tell anyone who is contemplating Verizon, or just in need of a new device to go here, and to ask for Aaron or Tyler. They will take care of you.

Just a rip off you pay 750. 00 for phone and breaks in 3yrs or less if your lucky

They didnt have anything that we wanted but we settled on our 4th choice. Otherwise the service was very friendly and helpful

Love this store. Always friendly, knowledgeable and helpful. Definitely will visit and do business again.

The salesman was able to fix the problem with my phone. With being an older phone I decided to go with a new phone. While transferring everything over to the new phone he was patient with me while I tried to remember passwords. Thank you

My old 2017 phone completely crashed. I went in emotional and by the time I left I was laughing and joking around. Nick was a very understanding, courteous, and kind professional through the entire ordeal. He explained all of my options and was very knowledgeable about the products and services available to me. He even helped me save some money. Not what I expected! I am very pleased with he service I received today.

Went to the alliance ohio store on 06-02-21 walked in at the right time when they were not busy, the gentleman at the store (sales person) sat me down was very polite and respectful and helpful, I was their to just pay my bill and he took care of it right away,he also recommended a glass protector and a protective case which I bought Thank you Nicholas M.Went back to your same store on 06-03-21 because I was having a technical issue with my phone this time they were busy, patiently waited for some help, when I showed the salesman the issue I was having he could not understand how to help, he asked where did I get the phone I said your verizon kiosk at the Walmart store was told to take there (wheres Nicholas M when you need him must have been his day off) the great guys at the Walmart verizon kiosk ARE very helpful explained it in easy to understand terms, how to avoid it happening again (give that guy a raise$)I was so happy I bought him lunch Thank you 😀

Tyler was absolutely awesome! He was very knowledgeable and patient. He knows what he’s doing! He was the most helpful of any person I have had to deal with about phones. You have an awesome employee with Tyler!!

Taylor was beyond exceptional in terms of helping me get a new phone and get my service started through Verizon!! She even made sure she was aware of promotions that were currently being offered to help me save money considering I was on a tight budget. In addition she was sure to keep a conversation going and was not shy of joking around and keeping a friendly environment! 😊

I came in to get a new phone activated. The young man -Alex- was very attentive and very helpful in answering some questions I had! I can’t say I have ever had a better experience than with this young man.

VERY DISSAPOINTED WENT IN TO BUY TWO PHONES OUTRIGHT AND NOW MY CELLPHONE BILL IS INCORRECT, HAVE BE THERE TWICE TRYING TO GET IT FIXED AND UNABLE TO REACH ANYONE BY PHONE. WOULD NOT RECOMMED THEM FOR ANYTHING

Tyler Z. Was the best highly highly recommend

Nathan was an outstanding advisor and sells rep, he met all of our needs when buying a new phone for my wife. He helped us buy our Samsung 21 and a tab s5e, our experience with him was great, thanks Verizon for another great service.

Excellent service. Very knowledgeable and friendly

Quick service. Very knowledgeable staff.

Tyler was awesome tonight! He hooked me up with a new phone because I couldn’t make or accept calls on my “old” one. He is amazing and you are lucky to have him working for your store. I’m bringing my fam in this weekend and hopefully he’ll be working to hook them up with new phones too. Thanks Tyler! 😊

Joe was really well informed, patient, and genuinely seemed like he wanted us to get the best product for the best deal. Great experience. Hope we deal with him again someday

Very helpful, Tyler was great to work with.

Dont waste money on the expensive liquid glass screen protector they sell there. Theyre about as effective as an extended warranty on a car and likewise are only good for the seller

My encounter with Tyler to get a new carrier was more than I ever expected. He was so polite and comforting I lost my husband a month and half ago and the carrier I was with was horrible to me. If you want someone who will go the distance for you ask for Tyler.

My boyfriend and I just recently changed providers and bought new phones. Tyler made our experience quick and easy. Extremely professional, fantastic customer service, and very knowledgeable. We highly recommend Tyler!

Tyler was very Polite, Patient and explained everything several times till we understood it. It made our experience very enjoyable. Thanks,Tyler

Very helpful, a little busy but they took time to answer all my questions and I had a lot.

I went in with an issue and Taylor handled it quickly and to my total satisfaction! That is great customer service!

Everyone at Verizon was great! Yesterday I dropped my phone and broke my screen. I could not check in to make an appointment so I was unsure if I could get help today but they assured me they could help. Aaron was very helpful and nice. In and out in about an hour, so overall great!

Nathan, provided a very pleasant shopping experience. Ive been a Verizon customer for years and rely on the Verizon sales staff to assist in device choices and the Verizon customer service staff to resolve any issues. Great job Nathan.

Great experience with Tyler, we went in for a car charger and there was no pressure to buy anything else. We were in and out in about 5 minutes!!!

The staff at this particular store are always helpful and polite.Tyler was quick, thorough and helpful!

Nathan was very knowledgeable about adjusting my account, resetting a forgotten password and activating my phone. And all in a timely matter.

I walked in without an appointment and Aaron helped with several issues and I had no problems! Thanks for the excellent service!

Nathan was very very helpful and super nice! He got me what i needed and much more! He made it a very easy shopping experience! Awesome job!!

Ben was great, Didn’t Try and upsell me on anything. Just simply fixed the issue I had With my phone. Great service, Humble guy.

I was very happy with the service and courtesy of Tyler. He explained everything that I had questions about. Loved the black Friday deal that I received. Thanks for the fast service.

My customer service representative (nate) was awesome. Very helpful..

Joe went above and beyond to fix a glitch that was nothing but a headache. He was patient and kind. Definitely would go back and see Joe again

Totally different. Changed it all around. Very pleasant took care of me and i was up n running. Thank you

Verizon was awesome helped out with with switching phone. Very friendly easily. To joke with and really helped me out with deal and accessories go see him awesome service

This is a great Verizon store. The employees are excellent and go above and beyond to be patient and helpful. I highly recommend this location.

Joseph was a very nice and helpful salesman. He was more than knowledgeable about his job was very friendly and very patient with 2 older adults. We were more than satisfied.

The staff, assistants at this Verizon store are very helpful, & patient....they take the time to help, to diagnose the problem with your devices, answer all your questions, show you how to get accustomed to a new device. They are thorough & efficient, & talented with multi-tasking. I will continue to come to this location for help with my phone & other devices. Thank you, guys!😉

Went to the store in Verizon... All new layout and new employees. This store now does everything you need when your but a new phone. Great experience!

Taylor and Chip Were, very helpful. Took their time with us and answered every question !!

The store was very helpful its ashame they put them on hold for hours.the stores should have a number that goes straight through for new customers,many people wouldnt wait 4 hours on hold.

Awesome experience. Answered all my questions and concerns.

Nick, at the Alliance Verizon, was so very helpful, knowledgeable and caring. No pressure sales, just gave me options. I was also very impressed with their Covid protocols, which was very important for me.

Taylor was very helpful with my screen saver and phone case.

So far I am happy with their services

Very friendly and knowledgeable. Great service. I will recommend this place to all of my friends and family.

Nick was a great help and worked hard to get us the best deal! We are very pleased with our purchases and glad we went to the Alliance store for service!

Upgraded my phone and tablet with the help of Nicolas from the Alliance branch! He made it very easy and painless! I would give him 10 stars if I could!

Nick was great! Made sure we understood everything. Didnt rush or pressure us.

Great experience with Aaron. Thanks for making things easy.

Um yeah just want to say it was awesome Tyler was great I he had another customer coming but he took care of me and I bought some stuff from my rising phone in any help me out with my learning some stuff on my new phone and so much appreciated I help me out there all went well thank you at all by

Went to get a new phone Ryann took good care of me the first time around very sweet, a little timely. I had to order a phone because they didn’t have any in stock. I went back to pick it up thinking it would be a quick trip. I was in there over 2 hours adding it to my account and jumping through hoops to get the promotion just to leave and have to call customer service at home. They don’t know what they are doing. Unless you’re ready to spend half of your day in a Verizon store don’t go here.

Nathan was very pleasant and quickly got me all set. The best experience I ever had IIn a Verizon store.

Aaron was amazing! He helped move everything over on our phones painlessly! He’s awesome!

Aaron was wonderful! He helped me with all of my questions and helped me set up this phone since I am not very good with that. Thank you Aaron!

Nicholas was very attentive incurious informative Tor needs I would do business with him again anytime thank you

Easy get in get out. Staff is great. Kelli has sold me my last 3 phones. She is great ask for her when you go in. She knows product. You tell her what your looking for and she gets the right phone for you! She also will point out the great sales going on.

Customer service is excellent. I got precisely what I wanted. Friendly and professional.

These guys are GREAT helped us leave sprint for better service with more and newer devices for less money a month than we previously paid, after years of not having service where we need it most we FINALLY have it.

Excellent job from Tyler!! Thorough, knowledgeable, and very informative. Would do business with him again!!

One of the employees there named Joe was an excellent employee helped me out a lot . Was very respectful and kind .

Walked in, girl helped me, not especially friendly, but not rude! However, the deals were not good! Went to another Verizon, and got awesome deal, and gentleman was great and helpful. Came home with a new phone. Probably won’t be back to Alliance, sorry

Nate helped me a lot with setting up my phone and getting pricing for a phone and a watch. He helped me out with a lot of deals and getting accessories. Great experience with the staff here!

I had a very pleasant experience upgrading my phone. Taylor was very helpful and patiently answered all my questions.

Great place Aaron was very helpful in our decision for our phone and very fast and efficient will be back again

Walked in and got helped out immediately. Aaron was nice and answered all my questions!

Had a awesome experience at Verizon today. Existing customer actually got the benefit today.

Great customer service! Employee’s are down to earth and kind!

One of the most professional and stress free experiences i’ve had when buying a new phone. Couldn’t recommend more.

Nice people and well educated staff. I noticed training happening if anyone had problems and it didn’t seemed forced!

Nathan was a great tech and very helpful. 10/10

Very nice service from Tyler. Talked about phones and felt very comfortable!

Nick was a great help. Made getting a new phone easier.

Thank you Nicholas for being so patient with my mom today and making our experience a pleasant one.

Nicholas was great. I would recommend him to anyone

Arron was great!! Very knowledgeable with the products we were interested in and saved my family money on our Verizon package. Highly recommend service from Aaron!!!

Benjamin spent 3 hours with us today he did a great job

I work at the Dollar Tree right next to this location and this is the second time theyve said no one is allowed to smoke in the front of the plaza when Dollar Tree says were not allowed to smoke behind our buildings. I was about 20ft from their door and a dude came out and told me to move down the other side of plaza because a little smoke managed to travel inside their door. This happens again there will be a problem. They do not run this plaza and my store manager of 13 years was never told she couldnt smoke in the front of the building so just because your rules are different, doesnt mean your people get to tell us what to do.Also, I was off the clock. So you have no right to tell me what to do in the first place. Im also a Verizon customer of $230+ a month.

Got everything I needed with excellent customer service

I am a very pleased customer with the experience I had at Victra verizon at Alliance. Tyler was excellent at explaining items I didnt know/understand. Will definitely be a repeat customer !

Went to there store and they wont help me change from one flip phone to another flip, said I had to go to Canton. To a REAL verizon store, I guess, a friend of mine got a free sim card mailed to her and did everything on the phone. These authorized Verizon stores are worthless if they cant sell you something they dont want to help. Why is it the Verizon phone call in representatives are so much nicer and easier to talk too and work with.1

Fantastic staff at the Alliance Verizon Store. Only location that receives my business.

Aaron was very efficient and helpful. He answered all questions and took care of account very well. Suggested for service!

Very knowledgeable, kind, caring and helpful!

Aly and Aaron were amazing! Aaron talked me through the pricing of everything before I went forward with anything and Aly helped me transfer all of things from my other phone! So great and very kind ! High recommended!

Joey was very helpful with everything. Thank you. Great new phone also.