Every time I go in there I feel like I am a priority. The salespeople are so nice, and always accommodating. The last time I went in there with an issue on my phone that was such an easy fix. Taylor and Tyler were working and they were more than happy to help. We just laughed it off. But I just really appreciated that. If they are doing that for me, I know they are doing that for other people.

Terrible customer service. Not very helpful.i had to go to other store for help. This place failed me 4 times. I was thinking about switching to att. Other atore in town helped a lot

They are absolutely wonderful in migrating my four phones and a tablet over from Sprint, they spent several hours working so hard to make things easy for myself and my family!!! Thank you guys!!!😊☺

Great staff and in-store service. Easy and pleasant experience.

I came in a couple weeks ago with my mother, and we were helped by Tyler and Xavier. They were both very friendly and knowledgeable, and made the experience a very positive one. We didnt feel pressured at any point, and they made recommendations that made sense for us, and not to just bring our total up. I definitely recommend them!

Great people, great phone. Papa Ts.

Walked in and wasnt even addressed. No one said hello. One guy walked to back room and never came back and left other gentlemen to tend to another customer in front of me and myself. Store feels very cramped so when you wait, the space seems to get smaller. I left after 14 min of standing. Need chairs if this is the kind of service offered moving forward, for us older people.

I went to the other T-Mobile store down the street and no one was able to help me at all they were completely useless I walked into this store and the manager was on his game helped with everything I needed would recommend anyone going to this location very professional

The staff here is prompt and knowledgeable.

Tyler is very kind, helpful and knowledgeable.

Dont trust them! They will advertise an item as Free and you will be paying for it along with a service charge. Youll then get the run around when you try to return the item and cancel the service charge. Very deceptive.

Opened an account right before Christmas and the staff started out super nice and helpful but after receiving my first bill I noticed it was not correct. I was not on the correct plan, I was being charged for too many lines that didnt even have phones on them, I was charged for accessories that they never asked if I wanted and the tablet they said would be free Im being charged for. Also my bill was almost double what we had discussed. I called T-Mobile and they referred me back to the store to correct the issues.I spent a few hours in the store while the manager looked at surveillance videos to make sure I wasnt making up a story. I was very understanding as the manager really seemed to be making an effort after seeing the video and that I could prove I was not sold the correct plan or even close to what the sales men explained the manager started to apologize. Thank goodness I also had all the sim cards and paperwork to prove I wasnt making anything up as well. The manager was able to have a $100ish dollar credit applied to my account and said she would follow through to make it right and would be in contact.In good hopes and trusting their word I saw the $100 credit on my account and waited for the next bill. When I saw it only went down $16.00 and I never heard anything from the Alliance store I called customer service again.Long story short...............I have talked to corporate may times and have a book of contacts on my record there. My account is a mess..... I have only had success with one T-Mobile Phone Customer Service that can figure it out.... Thank you Jennifer!!!! Jennifer also tried to get ahold of the Alliance store manager and was unsuccessful.So if the Store actually reads this; when a customer comes in and your employee undoubtedly screwed up and the customer is way more than understanding, you fix the problem for them. It has taken 3 months at little to no help from T-Mobile to fix this .

Staff was great and very helpful. Will definitely recommend.

Tyler was absolutely amazing in getting me on the right plan.

Good Staff Very Knowledgeable

The staff helped me move from Verizon to T-Mobile. They broke down the bill and showed me how much I would save per month and how many more benefits I would get. It was the best decision I ever made.

Jerry and Tabby were amazing! Love my unlimited data plan.

Great people working here. Very helpful, they know their stuff.

Fast and professional, most of all they dont make you feel stupid.

Friendly staff helped answer my questions and explained everything throughly

They never do anything that the customs care on phone says just all lies

Great staff service.

Effective4

Friendly staff but anything takes forever to get done.

-0 stars....worthless staff

Angle is great

Helpful people

Awesome service!