The sleep expert John was very helpful in helping me find the perfect mattress for me..He explained everything clearly and went out of his way to make sure i was pleased with my choice..The delivery team did a great job as well..When i need a replacement mattress this is where I will always come…!!! Keep up the good work and don’t change a thing…!!! You’re amazing!!!!

Customer service was superb! Ahmed/Adam at the McKinney location was informative, patient, and very kind. Made our experience a great. Definitely recommend!

The salesman was very professional. There was a wide range of mattresses for me to try. We finally found one and it come with an adjustable base. The process was quick and easy.

John is awesome. Very helpful and resourceful with getting me my product on the date I needed it, which was the next day. Clean show room as well. Will be returning to this location for future purchases.

Great custumer service from the guys! Good prices and great promotions!

Jarvis was phenomenal! Super easy process, no pressure, and found the perfect mattress in minutes. Saved way more by buying here than online!

Greg is fantastic and very knowledgeable! Thank you for all of the help

Really great customer service. Im loving my purchase. The manager even assisted me with an issue caused by another Mattress Firm store.

Great experience. Associate was very helpful and didn’t try to upsell us.

Had a good experience here. Lisa Belk helped me out. As I walked in she was helping other customers, but quickly came by to introduce herself to me before going back to what she was doing. I looked around at the mattresses they had out, and wasnt sure about any of them, so I left (parking is tough here!) while I did some more research of my options on my phone. After returning, Lisa remembered my name, thanked me for coming back, and answered all of my questions. She was very pleasant and understanding of my hesitancy buying my very first mattress. She also helped me set up faster delivery because of my schedule.I would have liked more inventory here to try out, but with the realities of online shopping and the like thats probably too much to ask for.

Sean O’Rear was super helpful in finding a great mattress for me. He was easy to work with and told me about a bunch of different deals they were having.

John is the GOAT when it comes to beds he actually cares about the customer he’s just not looking for a sale he makes sure everything goes smoothly and makes sure the bed and frame are perfect if you go to this mattress firm ask for John 👍🏼👍🏼👍🏼

Jarvis Anderson was my salesperson. He was very professional and had knowledge of each mattress. He ensured that I picked out the best mattress my me and my son. He was very friendly and well spoken. I refer anyone to Jarvis located at the Mattress Firm on McKinney in Dallas Texas. Thank You!!!!

Ahmed was thoughtful, helpful and knowledgeable. I am pleased with my purchase.

After Conns gave my mattress away; I presume because, I already purchased it and a month later it was no longer in stock. I stopped by mattress firm. Ahmed is very nice and awesome. He took his time in helping me find the perfect mattress for me that was within my price range. He showed me alot of factors that I did not realize when purchasing a mattress. Also very knowledgeable! I feel secure and great with my purchase and will be on my way to better night sleeps. Thanks for the help with me purchasing my first ever bed. I look forward to having my own bed. No more air mattresses! Thanks again, and stay great!

Jarvis was attentive, helpful and knowledgeable; a consummate professional. I’m very happy with my choice and the purchasing experience was stress free. I can’t wait to receive my new bed.

The store location I went was very helpful in finding the perfect bed and cost that was in my budget and was very informative and convenient when they delivered the bed to my house and the two guys were very nice

Online it says furniture available in store. Thats not true.

Had the best experience. Dave is incredibly helpful, informative, and sharp, but not pushy at all. Hes very easy to talk to and has a breadth of knowledge about the products and company. Excited to try out my new Purple mattress!

Great service and excellent selection. Most products are not inventory at the store but availability for the items we wanted was all positive at the warehouse.

I was very impressed with the service in the uptown location! very helpful!

The guys did a great job. Quick easy and clean

Hello, Brittany Peterson was so knowledgeable and helpful in choosing the right mattress for me.Explained in detail about the mattress also was helpful in getting me the other accessories that I need for my new bed.Brittany explain to me about the financing Of mattress firm it was a simple process and I will come back to get all my mattresses from Matterss Firm !!Thank you,Kimber Yank

We had a lovely experience here - Kynzie worked with us to get us what we wanted within our price range. Super friendly and attentive service. Highly recommended!

Great products at great prices. Fantastic service, very happy with my purchase!

I placed an order online and was worried that the model and size of mattress I had ordered was no longer available. I called the Mattress Firm store in uptown and Greg went out of his way to take care of it even though he wasnt getting the sale. He spoke with IT, their company and his team to get the confirmation for us and followed up within 24hrs. Thank you for the peace of mind.

Was helped by Dave. He was awesome! I recommend anybody looking for a mattress in the area to go here and ask for Dave!

Greg the store Manager is awesome! He goes out of his way to ensure his clients are happy with their purchases. I bought a fairly pricey bed around $3K and was not 100% happy with the comfort of it and returned to the store to see it and he let me know they had some newer makes and models coming in and to check back with him soon, sure enough 3 weeks later as soon as they landed he emailed me letting me know as well as the time remaining on the 120 night sleep trial so I wouldnt miss out on it. The second time shopping for the replacement was just as pleasant and pressure free. 5 stars for Greg!

Great experience. My wife just moved from California, and needed a bed right away. We gave Greg the details and type of mattress that we wanted. He was able to identify how we slept and what was important, and quickly narrowed it down to the mattress we ended up purchasing. In and out in less than 30 minutes.Friendly service, clean store. Would recommend.

Dave was awesome and super helpful! Made it easy and simple to find our new mattress.

Excellent Sales Team! We friendly and knowledgeable.

I visited the Mattress Firm located at 2633 McKinney Avenue. My salesman was Gregory Hagar. Gregory was polite and professional. The mattress I wanted wasnt available for the time frame needed so he recommended an alternative and I purchased it. I paid a total of $1,059.76 for a Queen Mattress with an adjustable base. Gregory sold me on the alternative selected mattress based on the return guarantee that he vaguely explained. I understood that if I returned the mattress that I would have to pay for the adjustable base but he advised me of a 10% restocking fee and that was it. I kept the mattress for a little over 30 days and decided that it was not going to work for me. I spoke with Gregory and again from the 1st phone call, to in person, and during my call to advise him that I did not like the mattress he was always professional. My only concern with him was the lack of transparency regarding ALL fees and penalties involved with a return.I arrived at the same location on McKinney but I was assisted by Brittany. I was greeted when I entered but the moment I mentioned that I was there to return a mattress that I wasnt satisfied with, Brittanys demeanor completely changed! She asked, why do you want to return the mattress!?? I advised her that I tried it out and it just did not work for me. Brittany then stated, You do realize the amount of penalties and fees that will be assessed as a result of this return dont you?? I replied, how much? Brittany then said, Give me a moment. I need to use a calculator. I cant add all of this up in my head because its quite a bit. After adding up the penalties and fees Brittany stated that out of the $1,059.76 I paid, I would only be receiving back $324.35. I was shocked! Brittany starting naming all of the charges assessed including a couple that I was not aware of. One was a $99 pick up fee and the other was a 20% restocking fee versus a 10% restocking fee. I advised Brittany that I was unaware of those charges and her response/behavior was shocking to say the least. Brittany responded and I quote, You are saying that you were not informed of the charges! We have policies here and we have to adhere to our policies. I DO NOT want to hear that you were not told about the charges because you were IN FACT told about the charges and they are right here in writing on your receipt! Brittany at this point had raised her voice and appeared upset/angry. To avoid further conflict with her I advised Brittany that I was not there to argue with her and all I wanted to do was return the mattress. Brittany then kept on by saying, WHAT WAS WRONG WITH THE MATTRESS ANYWAY THAT MAKES YOU WANT TO RETURN IT? YOU WOULD BE MUCH BETTER OFF BY EXCHANGING IT! YOUR THE ONE LOSING ALL OF YOUR MONEY! DID YOU EVEN TELL GREG WHEN YOU CALLED HIM THAT YOU WERE RETURNING THIS?? I just responded once again advising Brittany that I was not there to argue with her. She asked again, YOU DIDNT ANSWER ME. WHY ARE YOU RETURNING THE MATTRESS? I replied it was a little to soft for me. Brittany replied, TOO SOFT?? YOU BOUGHT AN ULTRA FIRM MATTRESS AND IT WAS TOO SOFT??? She then sighed, shook her head, and you could tell that she was extremely irritated.This happened about a week ago on August 7th. I started to let it go thinking maybe Brittany was having a bad day. But I am Regional Manager over 7 locations with my company and if I had an employee that talked to and treated a customer the way Brittany treated me that day, I would definitely want to know about it. Brittany constantly reiterated how firm she is with policy but if returning the mattress is also a policy of Mattress Firm I didnt understand the unseemly, combative, and rude behavior I received from her.Moving forward I will never patronize this business and will discourage others from doing so. Not fully explaining penalties/fees is disreputable and Brittanys attitude and behavior was extremely unprofessional and offensive.

A great experience overall. I was surprised at how small the showroom was but then again it was just mattresses, nothing else.The salesman quickly and efficiently guided me to the right mattress and the whole process took just a few minutes.Delivery was perfect. I got a call beforehand to let me know about what time the mattress would be delivered. They were on time and politely energetic in bringing up the mattress and the frame and setting it up. Thumbs up!

Greg was very helpful. He helped get me the mattress I wanted and the best deal.

I stopped in before closing on a Wednesday night, and Greg was in store. He helped me to find a mattress that not only fit my budget very comfortably, but he also helped to narrow in on my mattress soft-firmness range preference. I didnt feel like he at all was trying to squeeze more money out of me as a customer, but truly that he genuinely knew how to help someone with very little knowledge of what they needed.

I went to the Mattress Firm on Mckinney Ave in uptown Dallas and worked with the manager, Mike (who apparently works a few stores). I can genuinely say that it was a pleasure working with him. I work in marketing/PR and this guy has a passion for people and helping them sleep is how he shows it, and he truly shows it well.Im 27 and Ive slept on the same mattress for 20 years but, with a topper for about 3. Im also a side sleeper and Mike made 100% sure I got the right fit (Purple Hybrid 2). Between his expertise and apparent genuineness, made me feel totally confident in what is a difficult and expensive purchase.Truly a wonderful experience and a huge thank you to Mike.

Kenzie Bearden took care of us and answered all of our questions! She was so helpful!!If you need a mattress, definitely reach out to her!

Greg was wonderful to work with. He was very informative and patient as we tried many mattresses. He was not pushy at all and made the mattress purchase experience very easy. I highly recommend the store and Greg!!!

Greg was great help and it is good to be able to feel the mattress in store! Thanks

Brittany P. went above and beyond to get our mattresses to Houston from Dallas. She was amazing!

Good day! I was not planning on shopping for a bed yesterday when I happened upon the Mattress Firm store. But since I just moved in with my fiancée & we need a bed in our spare bedroom I stopped in. I was greeted by Ms. Kynzie Bearden. I told her my situation described & she suggested that I could look around but only make such a decision with my fiancée present. That was a great suggestion. I left the store & later returned with my intended. We spent the next 2 hours being informed by Kynzie and laying down on different beds. Even though she was working by herself she handle our initial questions & concerns while finishing up her dealings with another couple. After the couple left she gave us her undivided attention. Kynzie has excellent customer service skills & routed us to the matress & platform that we both felt was best for us. We enjoyed the experience & are looking forward to the day of delivery!!!

I spent my first 3 years in sales as a furniture salesman in the furniture capital of North Carolina and I know the difference between a consultative sales approach versus a what’s in it for me salesman mentality. Greg cares about YOU the customer and has the knowledge and patience to answer EVERY question you may have to ensure you choose the right mattress for your unique sleeping conditions!!

Great service. Greg answered all my questions and helped me with my selection. Definitely will return for my next purchase and will definitely recommend him to everyone.

Jarvis is the best!

Greg is an amazing Store Manager. He showed and explained the differences between the mattresses and help me find the right one for me. Definitely recommend this location!

So happy I came to mattress firm!! Greg made sure I stayed within my budget and was very helpful getting mattress stable to ride home with me!I recommend Uptown location

Mr. Hager was very professional & a subject matter expert regarding the mattresses. I left there feeling confident in my purchase & would gladly buy from him again.

Great service! Very attentive. The sales rep Greg was very helpful.

This place is awesome I applied for a credit card and got approved. I havent shopped for a mattress in 7 years things have changed. I was afraid that I wasnt going to be able afford something nice but I ended up getting a whole set for a good price. I will always buy my mattresses from here.

The staff is very friendly and helped us in deciding. Explained all the options very well. Quality is good and this is our second purchase with mattress firm.

Excellent service and experience at the Uptown Mattress Firm! The manager is very helpful and knowledgeable. Also very responsive after my purchase was complete, as I had to make a few changes to my order. Delivery was fast and easy. Thank you, CJ!

Just stopped in for a new mattress during Labor Day weekend- Greg was so helpful with all of my questions and helped me find a great new mattress!

Very helpful and knowledgeable of the mattresses

Greg was very helpful, professional, and took the time to answer all of our questions.

This was my first time buying a mattress and Deborah was extremely helpful! She was very knowledgeable about each mattress and its different features and helped me get the perfect mattress! Couldnt have done it without her help

Had the pleasure of working with Greg. Took the time to really understand what my wife and I needed and got us an incredible deal! Will be sending all of my friends here for sure!

Great selection and customer service. Shout out to Greg for making the entire process so easy.

Greg was extremely knowledgeable of all the different beds and so very helpful in helping me and my wife narrow down the beds to the one that was right for both of us while also staying in our budget. I would totally recommend going and seeing him!

Very patient and considerate

Great price on a Queen size mattress. Thanks to Gregory for his help, very accommodating.

Hassle free. Understand a budget. I purchased a mattress

Had an awesome experience, Greg helped me out and he was great!

Jin Dong is amazing. I went to several mattress firms over the past 2 weeks and he made all the difference. I moved here from out of state and was on an airmattress. I walked into each store with a budget and description of what i was looking for and most of them just said they dont have it. Jin took what i said, was the first to actually ask some questions and found something that would work. He went out of his way to help me and thats what I appreciated most. This guy deserves a pat on the back. Ill refer all my friends to see him when they are looking for a mattress!

I get good priceOn my new bed

Friday, September 20, 2019 3:55pm-4:00pmYoung lady(Management) a little pushy and sarcastic I guess thinking I didn’t have money, after I already told her I didn’t have a set budget just yet.

Greg was so helpful!

Greg was great

Welcome! Im Greg Hager, the new Store Manager for Mattress Firm in Uptown. Come out today and receive a FREE GIFT or DELIVERY!w/purchase of $499 or above!

Deborah mae was awesome

Great customer service