user
Premier Autowerks
5848 Urbana Pike, Frederick, MD 21704, United States
Appearance
Premier Autowerks
Comments
jo
Review №1

The overall experience was excellent! There was a minor follow up visit required but it was fixed very quickly. I’d highly recommend this company!! Thanks guys!

Sh
Review №2

I had some issues with my Cayenne that these guys handled very professionally by walking my through the problems and working with me to get the best solution. Will definitely use them again.

Lo
Review №3

I appreciated the follow up and explanation of the repairs my vehicle required. Felt confident in what I was told and found them to be trustworthy and honest. Jim H. was so helpful as the service advisor. Definitely will be a return customer.

Wa
Review №4

These guys are the best. I had just gotten a 2015 M5 out of state and needed it inspected. I hung out while they inspected the car and got to know these guys a little. Professional, passionate, friendly. So glad I found them. I know where I’ll be going for service from now on!

Lo
Review №5

Incredibly welcoming and knowledgeable. Id rate 5 stars but I actually never had any work performed on my vehicles to make a fair judgement. All I can say is that I was treated with respect and dignity and not like a silly gal who needed things dumbed down. I brought two separate vehicles to Premier, both were diagnosed and the verdict was that neither were worth the cost of repairs. I really valued not being taken advantage of, having the cars serviced only to my pockets detriment later.Id for sure bring my next vehicle to these guys if ever there were an issue.

Pa
Review №6

Had engine mounts replaced and new fuel lines. Most of the vibrations are gone but around 30 there still seems to be a pronounced one. Pick up is great since fuel lines replaced.

Ri
Review №7

Do yourself a favor and go see Jim these guys are amazing and quick and so nice.

Ro
Review №8

These guys really know their stuff. The quick change place Id been to before rammed the wrong filter on there and got it stuck. They got me taken care of and gave me reasonable estimates on a few other things I need to have taken care of. Highly recommend.

La
Review №9

This time there was a long delay in getting my car back. In all fairness, I was warned in advance that that would happen due to their current workload and parts availability. Otherwise, I strongly recommend these people. Ive been a customer since they opened and am very satisfied.

Do
Review №10

Thanks Premier for providing friendly, quality, professional service when replacing my VWs timing belt and water pump at a reasonable price.

Th
Review №11

My BMW with 120K miles developed an engine malfunction that could not be diagnosed by my local repair shop. I took the car to Premier Autowerks where they quickly found the cause of the malfunction and repaired it promptly. These guys are the real deal when it comes to BMW maintenance and Im hooked. Premier is the ONLY place that I will take my car in the future.

Ch
Review №12

I recently had them service an older BMW that we have and they did a great job.

L
Review №13

Premier Autowerks provides top shelf knowledge, customer service and communication. Thank you for the work completed on my Range Rover!

A
Review №14

Great experience, they were quick and efficient. They informed me of any necessary repairs and did a great job.

Sh
Review №15

These guys ROCK! Within a few hours, they helped me get my car back to her purring self . :)

Om
Review №16

Great shop for BMW service and repair. I used them for a pre-purchase inspection, then used them to conduct repairs and oil change post-purchase. Very transparent, knowledgeable, and reasonably priced. I highly recommend taking your BMW or other vehicle.

Jo
Review №17

1st service at premier autowerks. I could not have been treated any better.BMW on the other hand makes a battery change way more difficult and expensive than it has been with other cars. Shocking!The good news is these guys explained the process and why. Good communication skills. I will go back.ThanksJohn

En
Review №18

What an awesome shop! These guys are BMW enthusiasts, and it really shows not only in the quality of their work but in their willingness to get into the details of what your car needs. Theres no upselling, no high pressure -- just the facts about your cars diagnosis, what itll take to get in tip-top shape, and what its going to cost (way less than the dealer). Trust these guys with your BMW!

Be
Review №19

They did a great clutch repair on my 2004 VW Convertible for reasonable price. I will be back for other work as needed.

Ro
Review №20

This was the best car buying experience I ever had in my entire life. The owners listened to my car buying needs and provided the perfect vehicle for my situation. I highly recommend this company 100%.

St
Review №21

They brought my vehicle back to life. Replaced a supercharger and did repairs on a vehicle that was towed into the shop in pieces. Pleased with their responsiveness and overall ability to perform extensive and comprehensive repairs.

Bo
Review №22

Never know who you can trust when it comes to auto service. With Premier Autowerks I no longer have that problem. I know I can drop my vehicle off and know my car will be properly and professionally taken care of with no added unnecessary service added on. The team at Autowerks let me know if I dont need something done to my vehicle that was recommended . I highly recommend them.

No
Review №23

Very welcoming. No sense of being a mans club which I appreciate. They talk car with me just the same. Ive been there twice, once for a seat repair to my BMW 435i, and its first oil/filter change. Impressed and pleased on both experiences. Im very particular with my expectations of work, and so far the guys here have met them. Thanks so much!!

Mi
Review №24

Professional, thorough, trustworthy and a pleasure to work with.

Ju
Review №25

I think there’s no better choice than these guys if you’re looking for dedicated services. I trust them with my Volkswagen GTI and my Audi A4 Quattro. Dealership mechanics aren’t special or better, they simply work for that dealer. I like it here because like me they’re enthusiast. Aside, from my routine maintenance they have also diagnosed issues and provided an explanation and solution for the cause and not just a fix for the problem. No pressure, just facts. Their new location is bigger, looks great and it’s easier to find.

Vi
Review №26

Very professional, prompt service and well priced. So glad to have quality service close to home.

De
Review №27

The customer service is definitely PREMIER they are a TEN STAR operation. They offer small town courtesy with HUGE operations quality. They are definitely one of Fredericks finest businesses. I would also say some of the best mechanics I have ever had. Not not only are they knowledgeable and professional, they are SUPER Efficient. AND HONEST! I found them after a very bad experience with a very reputable service shop; after feeling completely misled I was referred to Premier Autowerks, they completely took care of the problem HONESTLY! My car is always ready when promised and it is definitely service with a smile. I would not trade this shop for any other. I have a Mercedes CL and I wouldnt trust it with anybody but Premier Autowerks! I am a Customer for LIFE... You cant buy Peace of Mind... TRUST! I found it in Premier Autowerks!!

Po
Review №28

Very honest people who make owning a German car actually affordable. Would recommend to anybody!

St
Review №29

If you own an european or exotic car, this is an excellent shop to bring it to for service. They arent afraid of working on foreign and high end cars and wont rake you over the coals like a dealer would. I value honesty above all else in my mechanic and these folks will always shoot you straight!

Ke
Review №30

I recently had an e46 m3 convertible in for a pre purchase inspection. Dan and Chris were clearly very knowledgeable and familiar with the car and it’s unique quirks. They did a thorough inspection and spent time explaining the issues they found. Very happy with the service and their enthusiasm for BMW’s. I definitely recommend Premier Autowerks.

Br
Review №31

Completely professional experience all the way through and saved me money as well. Thank you!

Ch
Review №32

Great experience! This is my new BMW service center. Very professional and friendly. They actually took the time to explain things..

Ci
Review №33

Always great service at a reasonable price!

Lo
Review №34

Premier Autowerks has has continued the high-standards of quality, customer service and value which I was accustomed receiving from Deutsch American. I was initially concerned with the merger that I would lose what I had expectations from my GO TO auto tech/service provider, but I am more than pleased!I have continued to have both our BMWs serviced at Premier Autowerks and will not trust anyone else to their care. Outstanding, informative, honest and truly a great value! If you arent getting your BMW serviced by Premier you are getting the proper service. Highly, highly recommended and I dont normally provide online reviews or recommendations, good or bad.

Sh
Review №35

Very professional and detailed information on BMW cars... so happy I found this place in my area.

M.
Review №36

Took my newly acquired BMW 328i in for MD state inspection, they took good care of me !

De
Review №37

Great timely service and great at explaining the work. Barrett is straight forward and very helpful. Their new location is great, easy to get to and they have made a large investment to provide service to their customers.

Mk
Review №38

Great customer service very friendly and knowledgeable

ku
Review №39

Been going to premier autowerks for a year now since I bought my 135i and they provide great service every time! HIGHLY RECOMMEND THEM TO ANYONE IN THE DMV AREA. Fluid changes, coolant reservoir replacement, valve cover replacement -all off the top of my head, all exceptional work and customer service every time! They usually beat everyone else’s prices on quotes (at least in my cases) and I know those are guys I can trust with my car. I am very picky about who I let touch my cars and Premier AutoWerks is the only place I let touch my bmw.

To
Review №40

Premier Autowerks is the only place I take my BMWs. Chris, Dan and the whole team are passionate about delivering great service at competitive rates. From drop-off to pickup they keep you informed and answer any questions you may have. As an avid DIY-er, and 20+ year shade tree mechanic, Im always hesitant to bring my beloved Z3 into any shop for jobs outside of my skill or tool set... or at least I was until I found Premier! They are fast, talented and do it right the first time. If you have any generation of BMW, this is the shop you want to take it to!

Jo
Review №41

I have a 2009 BMW 328XI that was running rough...word of mouth brought me to Premier Autowerks..From my first initial call with Barrett he was very knowledgeable/professional in his line of work...continually provided me with the updates on the problem....they provided me with a complete analyst and video too...they also provided me with future recommendations of concerns for later work....Barrett, Chris and their team truly care about their customers and the quality of their work....and it shows....my car runs smooth and its comforting to know that there are trustworthy mechanics out there that are not trying rip you off or stiff you...I will be bringing my car to Premier Autowerks for all future services.Overall Outstanding Team and Service...If I could give the six stars...I wouldVery respectfullyJoseph Laux

Rh
Review №42

If you have a German vehicle in need of repair I strongly recommend Premier Autowerks for service! I have a diesel vehicle I was told could not be repaired by another Shop. I found that invalid. I brought my car to Premier AW, and they diagnosed the problem, repaired my car and I am on the road again. Great team!

Ma
Review №43

Experts on BMW. I’ll keep bringing my car here.

Sh
Review №44

I have taken my BMWs to Premier Autowerks for years and have always received top notch service! There is not a BMW dealer in the area and they give you the quality you expect without the exorbitant prices. Their professionalism also comes with a personalized approach to every detail. I recommend Premier Autowerks to everyone I know that has a BMW or European car to them. They are all completely satisfied with their experiences! Keep up the great work!

Ac
Review №45

Update: I have been going to premier autowerks for about 2.5 years now. Barrett is always really helpful and respectful with their customers time and I REALLY appreciate that. They are also very personable and always providing great customer service that exceeds any BMW dealer in the driving vicinity.Old review:I’ve had two visits with Premier Autowerks and I had a great experience both times. Barrett is super professional, transparent, and always on top of it. I feel very confident in the work they do and it’s nice to be able to drive away knowing your car was taken care of. He also helped me out A BUNCH handling my warranty claim and I’m so glad I took my services to this business. I’ll be back for sure. Thanks again guys!

Ro
Review №46

Premier Autowerks provided us with superb & courteous service on our Mercedes Benz 190E on 24 Feb 2020. They have provided very fine service on our MB since the year 2000 when we purchased the vehicle with a mileage of 75,000. Now, the car has a mileage of over 224,000 & still provides us with reliable transportation to & from work for our younger family member. The firm had incorporated the older firm of Deutsch American. We highly recommend this company for German and other European manufactured car service!

Ja
Review №47

Very efficient service!After looking over my BMW,I was called and he explained in detailwhat was needed to make my auto run smoothly!My BMW was ready to pick up the next day.I was pleased at the service and the time andAttention to detail that was spent on my car!Thank you...Premier Autowerks!Jane Creekmore

Po
Review №48

Ive been using Premier for all my automotive service needs since they opened and I can tell you that these guys are amazing! extremely knowledgeable and professional. I highly recommend, I just wish I could give more than 5 stars

Mi
Review №49

I provided a vague condition and past works to a patient service technician. An evidently skilled technician found the suspect part, and replaced with new. A timely repair, performed in a quality manner, by professionals. I will be back!

Du
Review №50

Great service, very knowledgeable, very professional, and always have my car ready when they say they will. They are the only people that work on my BMW. Highly recommend them.

Be
Review №51

First experience with my 2006 Audi 3:2. Had the shop get a baseline and review the car. I knew some suspension issue and oil leak needed to address. All were repaired timely and thoroughly. Professional friendly staff. Will return again thanks

St
Review №52

Great shop. They did a bunch of research to help me find a more affordable solution to my issue. Easy to get an apt and more affordable than the dealer.

Ja
Review №53

I have been using Premier Auto for my Mercedes and Porsche and they do a great job. Really good value and high quality of work.

Ga
Review №54

Dan, Chris, and their team at Premier AutoWerks are top notch. I have had several BMW dealers and independent shops work on my M3 and X3, and none have come close to the level of service provided by Premier. They are knowledgeable, honest, and responsive. They charge a fair price for the work they perform and never try to sell me on more than my cars need at the time of the visit. They deliver their work when promised and their shop is clean, comfortable, and welcoming. I highly recommend Premier. They are well worth the drive from D.C.

Ro
Review №55

Friend, honest and respectful. Great service at a fair price. What more could you ask for. Thanks guys.

Ro
Review №56

Chris, Dan and the rest of the gang do a fantastic job of keeping my 2003 Honda Pilot running, and their rates are very reasonable. It needed struts, a portion of the climate control fixed and they found an exhaust leak during their safety inspection, among regular maintenance needs like an oil and cabin filter exchange. They texted me photos of the issues they found so I know they werent just padding the bill. They have my business for life.

ch
Review №57

I have a 2012 VW passat tdi and have been chasing an issue for weeks. Premier listened to the issues I was having and what I tried on my own to fix, they diagnosed the issue quickly. The guys at premier were polite and easy to talk to. I will be taking my car back to them the next time it needs work.

Pa
Review №58

They are always very accommodating, efficient, and do great work. Great shop to take your car to. Highly recommend!

Jo
Review №59

Absolutely nothing but the highest of regards for these guys. Always fix my problems quickly and effectively. Well priced and always leaves me satisfied.

El
Review №60

Premier Autowerks is reliable and dependable. They dont upsell me on things I dont need. Prices are very reasonable.

Do
Review №61

After $260 scan of BMW, have not received a call back to schedule part of the needed repairs. Followed-up by email and left message on their phone. But have not received their reply to my comment and one question. The shop must be very busy.

Da
Review №62

These guys know BMWs inside and out. I would highly recommend any BMW owner to check these guys out.

Da
Review №63

Great service every time I go in. Quality work!

Br
Review №64

I formorly went to duetsch American which is now part of premier. Just as before they are courteous, professional, accomadating and reasonable with pricing. I Always feel like I am getting a fair shake there! Thank you.

Em
Review №65

Top notch service fair pricing. They truly went above and beyond with my repair. Definitely coming back when I need work done on my VW.

Ch
Review №66

Exceptional service and professionalism. Replacement of brake pads and rotors took less time and money than I had anticipated. 5 stars all the way!

Li
Review №67

Excellent service and reasonable prices. They went above and beyond to help us. We have found a new mechanic!

El
Review №68

Service was great as always

th
Review №69

Chris did an excellent job diagnosing my phantom emissions code. No guessing. Just fixed.

LT
Review №70

Great service

Ra
Review №71

Premier Autowerks provides punctual and quality work at a great price with a high degree of professionalism.

Aa
Review №72

These guys did a great job on my Audi. I’m very appreciative and thankful

Ma
Review №73

Professional top notch service with reasonable pricing. I would highly recommend Premier Autowerks.

He
Review №74

Very reasonable priced, in fact; nearly half that of the dealer with considerably better customer service. I am very happy to have these guys available to us in Frederick.

Ti
Review №75

Good people, good service, reasonable pricing .. highly recommend .. if you want the best, Premier is the place to go

Pa
Review №76

These guys are on their game. They had my BMW diagnosed within 45 mins of me dropping my car off. They guessed immediately what they believed to be the issue, verified their suspicions, called me, then ordered parts. Highly highly highly recommend!

Kr
Review №77

Customer service is great. Very honest and respectful.

He
Review №78

Very friendly and down to earth staff who have years of experience working on BMWs. Their pricing is the best around for their knowledge on European brands. Stop driving to dealerships down the road when you have experts right here in Frederick.

Vi
Review №79

Awesome, truly professional repair shop. Don’t waste your time elsewhere. Speed, quality, and reasonable prices.

Ke
Review №80

These guys were so amazing at diagnosing and fixing my BMW when other mechanics were stringing me along and scratching their heads.Thank you so much Chris.

Ca
Review №81

Excellent care of my car as well as communication with me.

Sc
Review №82

Excellent service at a reasonable price!

Da
Review №83

Top notch shop!Great service at a fair price!Barrett and the whole crew... Thank you!I have 2013 VW CC that decided two days before my girlfriend and I were to take it on vacation to SC that it would be a great time for a coolant leak. I made an appointment for that Saturday to drop it off at the local stealership... Aka VW dealership that will remain nameless. They werent sure they could look at my car until Monday. Yet they call me in 3 hours with a ridiculously priced estimate. Included was replacing the timing belt. Ummm, my engine has a timing chain.I thanked them for their ridiculous quote and had my car towed to Premier Autowerks while on Vaca in SC. Barrett had the tech go through my car. He got back to me in a timely manner and recommend fixes that my car actually needed!Long story short,My car runs better than it has in a long, long time!Thumbs up, Five Stars!

Je
Review №84

Very professional and honest.

Je
Review №85

Professional, clean environment with a focus on the customer.

Nu
Review №86

Best BMW mechanics in the area.

Pl
Review №87

Wow! These guys know their stuff and when it comes to BMWs are reasonably priced. I can’t say enough about the professionalism, speed, and quality of the repair they did for me.

Ro
Review №88

Very nice and clean inside the shop. I will return here for service.

to
Review №89

They got the job done!!

Information
15 Photos
89 Comments
5 Rating
  • Address:5848 Urbana Pike, Frederick, MD 21704, United States
  • Site:http://premierautowerksmd.com/
  • Phone:+1 240-651-0024
Categories
  • Auto repair shop
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
Similar organizations