Stepped above and beyond to assure that we were satisfied. Excellent customer care, great follow-up and very competitive prices. Highly recommend them over the shopping mall stores. We were quoted between $500 & $750 for a pair of new lenses to fit existing frame by other Georgetown stores, and Texas Optical beat them by 50%. Coming back for more for sure and so should you!
Great staff, efficient, quick, and easy! Wonderful experience and cant wait to go back for my new pair of glasses! Cant recommend enough.
I thought Dr. Salone was very good. She did testing I have never gotten. Sam was great. He took time with me picking out my eyeglass frames. The store is very easy to get to and it is next to all the new places in Wolf Crossing. All in all a wonderful experience.
Getting a new pair of glasses with my updated prescription was as streamlined as it possibly could be, given the circumstances. Masks are essential to enter the establishment, as they should be! All in all, my experience was a 10/10. Only two weeks until my glasses come in!
Ive seen Dr. Michelle Le three or four times and she has been excellent to work with. Shes very thorough, focused and up-to-date on the newest advancements in eye care and contact lenses. I wear multi-focal contact lenses and my vision can be challenging to correct. Dr. Le was relentless about getting the precise combination of fit and power to suit my eyes. The staff at TSO Georgetown is very service-oriented and friendly. Highly recommend.
They worked me in once again the same day for a swollen eye lid. Dr. Is very informative and patient with questions. Eye therapist is amazing with the kiddos.
I am very concerned with the behavior of two of the staff from this office. I had a work lunch meeting today at Mariachi in Georgetown. While my lunch was good the behavior of the TSO staff who was also there, was not. They were clearly on a work lunch break and were still in uniform. One was wearing a halloween scrub top and the other in the TSO blue scrub top with a black jacket. I believe the names are Emily and Cassy. Drinking alcoholic beverages while on a work lunch is extremely unprofessional when your work day has not ended. It is hard to overlook this type of behavior. I will not be visiting this office for my eye care needs and I do not believe that Dr. Salone condones this type of work ethic or at least I would hope not.
Their new office is a definite upgrade from their previous location! It is spacious and comfortable. The large waiting area doesnt get much use because they run so quickly (or at least have for me) that I didnt get to spend much time in it. The staff is friendly and helpful and my appointments are always quickly and cheerfully concluded. Would definitely recommend to anyone looking for a new eye doctor.
I loved our experience at Texas State Optical. Dr. Le, one of the newest doctors there was amazing, she was professional, sweet, respectful and right of way made a connection with my daughter and made us feel right at home. We had tried other places, however, there was always something missing or not what we were looking for, we are excited to have found a place where we felt appreciated and super comfortable. The rest of the staff was sweet and very courteous, great costumer service, which we appreciate. The office was pretty and very clean. I cant wait to bring the rest of my family as new costumers of TSO!!
My first eye exam with Dr. Le was awesome. I particularly like how patient and calm she was during the exam and how clearly she explains everything. She also did a great job of going through my prescriptions and making sure I remembered her instructions. Highly recommend her.
The office staff is nice. The office decor is beautiful! But most importantly doctor Salone was wonderful in treating both myself and my young daughter. She is a great communicator and really explains all aspects of your care so that you can make an informed decision. I like how she included myself as part of the decision making process for my vision as well as my daughters. She was great with my daughter, making her feel comfortable and engaged in the exam.
I made an appointment for a Thursday and when I got there I was told that I had an appointment for the day before although I had a confirmation emailfor Thursday! Then I was informed that I had to pay for refraction. Medicare has been paying for partial refraction for me for many years and then it is sent to my secondary (mine is Tricare for Life). Evidently this TSO does not have that information.
This is by far the BEST Optometry office you can find in Central Texas. The staff is caring about your needs and will explain everything as it is happening. The products they offer are exceptional. Ive been looking for an optometrist for years. I finally found one that cares about their patients.
I love this place they provided outstanding service, Megan is an awesome office staff worker, and Dr. Salone was professional and awesome she explained everything well she made sure I didn’t have any questions. She made sure Covid 19 restrictions were applied and enforced at all times during the eye exam. It is very clean and organized all the way to the end of picking out frames. We were greeted by Jai, and he selected ideal frames to our likings, and explained the alternatives, to get the optimal experience in lens and was very informative of the benefits of various lens and kept it at a reasonable budget. Thank you TSO Georgetown Tx Staff we will now come here again to this awesome location. Thank you for your professionalism and objectivity and the respect you have shown us that is how business should be conducted most importantly how an experience should be felt!!
First got glasses through TSO in 77. Have had trouble finding a company that could get my prescription correct. Tried TSO hoping for the best and was not disappointed. Found out why my other prescritions were not working thanks to TSO.
Quick, easy & affordable. Great professionals. Dr. Le is a keeper. I can’t see going to anyone else.....ever again. Sold on TSO Georgetown. Exam and frame selection made easy. Was in and out in less than hour and finished glasses ordered to arrive in about a week.
Very thorough and professional and reasonably priced. I could live most of the rest of my life without having to listen to the music in the waiting room though. Slow torture. Bring your own headphones.
I had an appointment there earlier today and could not have had a better experience :-). From the time I arrived, everyone I interacted with was very friendly and helpful. The doctor who performed my exam was extremely nice as was the technician who performed some of the earlier scans of my eyes. I would highly recommend this practice to anyone who is looking to schedule any of the eye exams or other services that are provided here.
I have been going to TSO for 4 years now and have never had a bad experience. Dr. Salone takes the time to get it right and I can not recommend her highly enough. The entire staff goes out of their way to take care of their clients. The new office is beautiful too!
Was my first visit, but was a really nice visit. Everyone is super nice, and Dr. Le was really thorough. Asked questions, and double checked everything. Was a great visit, and I will return. Even going to bring my daughter here now.
Awesome place and awesome staff. Everyone is very friendly and attentive. Have been coming here a few years now and Im never disappointed. Their new location looks amazing!
Had an eye appointment this morning as a new patient. TSO staff and the doctor were fantastic! Even with COVID-19, the procedures were well organized and as safe as possible.
I travel a lot for work. They always work me in to schedule when I’m home. Staff is great.
The new office is beautiful! Even better the staff is so friendly and efficient! Explained my benefits to me and pulled up my insurance before my first appointment. Barely waited 2 minutes before they took me back. Dr. Salone is very personable and told me what I needed to know with the type of contacts I use, unlike my last eye doctor. Gave me options that work with my busy life and I can come in anytime to order glasses, no appointment needed. I felt like family there, wonderful experience!
TSO is superior for service & knowledge of eye care. After seeing Grace a couple years ago I foolishly went to two cheaper places thinking all were the same. I was wrong! Not only did I get cheap glasses I got the wrong prescription - twice. Both places! Dont waste your time & money. TSO is above them all in expertise, service and caring for their patients with the accurate information.
This was my first experience with TSO, they were friendly and easy to schedule an appointment with. The Dr was great and exam was very thorough. Everyone is very nice and professional and My glasses came back quickly within a week. Great Selection on frames and reasonable prices.
Great eye exam. Very friendly and Informative! Clean office and exam rooms! State of the art equipment! Large variety of glasses! I would recommend to everyone! Awesome experience!😜
Dr. Grace is so up to date in her field she is very compassionate & very thorough while performing exams and gives very detailed results so the patients understand what is going on with their eye health. Your experience in her office will be a pleasant & professional one. Her office staff are readily available for questions and can assist you in all of your needs I refer all my friends & family to TSO Georgetown .
Really liked the service I got. They were quick to get me in.Ps. Mrs. Le is cute. I recommend TSO to any one. Ask for Mrs. Le
I drove 45min to get to my appointment for them to tell me in their lobby were out of network with the Insurance. Please dont waist your time like I just did.
Very good customer service and highly pleased with the optometrist exam. Received my new eye glasses and also satisfied with the prescription (after a bad experience several years ago with a different company).Only downside: no weekend office hours for eye glass fitting. I can understand not doing eye exams on weekends, but need one w/e day to most conveniently access the store.The M-F hours made it a challenge to pick up my new glasses. Had to take time off work - had I checked store hours beforehand, might have gone elsewhere.
The focus on my needs I’ve not experienced at an optometrist before! I highly recommend TSO Georgetown if you need your eyes taken care of!
Clean, thorough, knowledgeable. I definitely recommend!
Dr. Salone and her team are awesome at TSO Georgetown. Friendly staff, beautiful office and never have to wait to be seen.
Great staff and love the new office and the new look. Very fun and friendly staff makes everything go very smoothly. Keep up the great work.
Dr. Salone is very personable and friendly. She is detailed in her examination and honest in her feedback. (I really should take my contacts out earlier in the evening...) I have always been happy with my treatment and am grateful that shes part of the Georgetown community.
Dr. Salone was thorough and professional; she answered questions I didnt know I had!The techs were friendly and efficient. The tech who helped me with my frames picked out one pair - one! - that I chose. (I wish I had gotten her name. )It was a very good experience and I look forward to receiving my new glasses.
Very clean, friendly and caring staff members . The appointment was for my child and the Dr. was Awesome! Its a place the whole Family can go to which is great.
From beginning to end... it was a great experience. Dr. Le was very professional and easy to talk to. They have a great eyewear selection and I am a very happy customer.
I had a great experience at TSO. I was able to get an appointment the next day. They are super friendly and helpful. I highly recommend them.
The entire staff was very friendly. Doc was excellent. Very caring and not like other optometrists ive been to that want you in and out. I will be recommending these folks to everyone
Dr. Salome and her staff are top notch. I had an eye infection and they were able to get me in same day. My doctors office had not yet sent over the referral when I arrived so her staff were quick to get on the phone and get it taken care of for me. Beautiful new office!
Georgetown TSO makes you feel at home with their professional staff. The visit was very nice because there was not a long wait and the staff was very attentive. We will be revisiting.
I first took my little sister to a regular eye exam and Dr. Salone and the staff were awesome! Then after a few weeks of debating weather to take my 2 y/o and 8 m/o to confirm weather their eye movements were normal or not, I finally took them. All the staff members I came across, from scheduling the appointment to seeing Dr. Solone were very sweet to my children and I. We will continue to do business with TSO.
Most helpful and friendly people. Explained what i needed to know. THANKS ALOT.
Very professional and excellent treatment and results.
OK service, my biggest complaint is that they very rarely pick up their phone and hardly ever return voicemails. In fact every time I have left a voicemail I dont think it has been returned. I just moved over to the Cedar Park location who actually picks up their phone.
This practice is a gem! Everyone is so helpful and kind. I love my glasses too!!
Best Experience Ever!!! Amazing staff from the front to the back. Both of my prescriptions for contacts and glasses were ready before the date I was given and I am now a customer for life. I have already referred several friends there since my experience was so great! Thank-you TSO Georgetown!!!
Professional staff led by Dr Salone who gave me great options on lasik as well as my regular eye exam. Wonderful help with frames (I was wearing frames that were too small for my face) and an honest assessment. Great selection of brands.
Very efficient ! On time and everyone was very pleasant. With a busy work schedule, they got me in when I was scheduled, knocked out the exam, and got me on my way. Very clean and professional facility. Thank you.
Very nice office and staff. Dr. Salone is very nice and candid when it comes to your eye health. I am not the best at taking my contacts out daily, but she recommended a lense that can be worn overnight.
TSO Georgetown is a great office and Dr. Salone has been fantastic with catching the issues with my sons eyes. A special thanks to the vision therapist, Tramain, for working so diligently with my son for the last 10 months and for always making therapy fun for him even though it was work. I highly recommend both Dr. Salone and Tramain for your vision needs.
Incredible!! I was misdiagnosed by another doctor and continued to have extreme discomfort from my contacts, as well as burning. Within 5 minutes of meeting with Dr. Salone, she correctly diagnosed my eye condition. I have since had follow up appointments and continue to be impressed by her bedside manner and overall knowledge. She is also stellar with children. I was too impressed not to write a review.
Best experience with optometrists Dr. Grace Salone. I love this place! Great environment for the whole family, I definitely recommend this place!!!
The staff here is very nice. The lady that helped me pick my frames out was very helpful.
Dr. Salone is a wonderful professional. All the office staff does a great job. Love the new office.
Sent my mother who was overdue and her visit could not have gone any better! Dr. Salone and Zeke made the visit very pleasant for her. Dr. and staff were able to help her pick out some new frames that took 10 years off!! It was a great visit, thanks to the whole staff!
The staff were courteous and efficient. The exam was thorough and I left satisfied with the end results.
Everyone is so nice and the exams are quick and informative.
Dr. Salone is a conscientious doctor who does a great job at taking care of my eyes. Her new offices are stunning too!
Absolutely amazing! Do not look beyond Georgetown for your regular optometry needs or for specialized vision therapy.
Great looking place with high tech equipment and lots of eyewear to select from. Dr Salone was great and comforting with my kiddos and explained and informed in detail of concerns and questions that I had. After a few issues with the front desk and few miss communications i would have given this place a 1 star rating due to the lack of follow up on an ongoing issue. I was continually told to wait and wait and after about a month i was done. That all changed when i spoke with Kimberly. We came to the conclusion that some of the issues were out of their control, although, it could have been dealt with quicker with thorough follow up. She took charge of the situation, owned it and followed through with every promised she made. This assured me that one individuals behavior is not a reflection of a whole in this place. Im very happy with the outcome and will recommend to friends and will continue to come here. Thank you all!
I have been going there for years and the Doctor and the staff are great. Customer service excellent.
I visited TSO for the first time. I was impressed with the courtesy and helpfulness of the staff. The Optometrist, Dr. Le was great. She explained each step of the exam process and provided clear answers to my questions. Overall I would higly recommend TSO Georgetown. There was no pressure to purchase eye glasses during the visit. I appreciated that.
Great with children and professional, I highly recommend them for family eye care
Dr. Salone and her staff were really helpful on my visit. Dr. Salone is friendly and caring. I recommend anybody I know that is looking for a optometrist to go see her
Dr. Salone was great. Very thorough and honest with no pushing things you do not need.
I love Dr. Salone. She’s very friendly knowledgeable and warm.
Really enjoyed having my 2nd ever eye exam with Dr. Grace. Everyone at TSO Georgetown was very nice and welcoming, from Kourtney checking me in, to Brandon teasing me like an old friend for not checking my eyes often enough, to Dr. Grace who gave me a clean bill of eye health! Im happy that Brandon opened me to the idea of eye exam as another way to review my overall health. Thank you so much and I look forward to referring new clients your way.
I was able to get a same day appointment. The optometrist was young, kind, and extremely knowledgable. He recommended some contacts that were much better than what I was using. I was really pleased!
The entire staff is great---very friendly, welcoming, and professional. I love how the optometrist, Dr. Salone, treated my children during their exams, and I could tell she really cares about helping people, not about making a quick buck. I liked Dr. Salone so much with my kids that Im going to be making an appointment for my husband and myself as soon as possible. I could see this optometrists office being a great fit for my whole family.
Having gluacoma and keeping my eye pressure in the healthy range has been easier with the dedicated care Ive recieved from Dr. Patel and Dr. Salon.With every exam I learn something new about glaucoma and advancements made in treating it.When faced with what I thought was an emergency, the receptionist alerted the doctor and I was told to come straight in. Fortunately it wasnt anything major but how refreshing to know that Texas State Optical in Georgetown is well staffed and current on the latest technology in eye care.Thank you all for your attention to detail.D
They were were super attentive and patient with my son. I appreciate their thoughtfulness.
Dr Salone and her staff were great with our kiddos for their first eye appointments!
We referred to Dr. Salone for a vision therapy evaluation. I was impressed with Dr. Salone and the way that she was able to quickly and easily build rapport with my son who does not warm up to people, especially in a medical facility, quickly. In addition, she was able to identify the specific challenges with vision processing that our son was having and determine that he needs corrective lenses. I would recommend Dr. Salone and she has gained the entire clan for our vision needs.
Very friendly. Service was slow, however they do take their time with you- with everything, which personalize the experience! Can’t wait for my glasses to come in !
Great, fast, friendly environment and staff! Doc was awesome, and all were helpful!
By far, the most thorough eye examination Ive ever received. When my hard contacts were ready for pick-up, Dr. Salone performed a fitting exam. This pretty much blew my mind. Having worn gas permeable contacts for 20+ years, Ive NEVER had an eye Doctor review them at fitting. It really made me evaluate all the problems Ive had with discomfort the last 20 years, which likely could have been remedied with a simple post evaluation.Ive since come to know the staff pretty well. All of them, including Dr. Salone and Mr. Salone are extremely professional, thoughtful, and run their office with genuine care for patients. Ive recommended my family, friends, and associates to their care. Im extremely greatful to have found this practice, and you will be too!
I had a great experience with Dr. Salone. It was a quick, easy, but thorough exam. I really appreciate the time she took to explain the process to me. I will definitley return and recommend this practice to friends and family.
Transferred from out of state. TSO made transfer easy. Great patient service...friendly and efficient. Dr. Grace Salone was thorough with clear explanations.
Personal attention every visit!
The staff are wonderful and the is awesome!!!
I had a great experience with Texas Eye Optical, They all had great attitudes and smiles.
Beautiful office, friendly staff, expert service, discount cost.... definitely recommend for eye care and glasses!
Love this place! very professional and Dr. is amazing
Great customer service from the staff.
Called and was seen same day they were beyond friendly. I did not feel rushed and all of my questions were answered !
I first want to say that this is only the second review I have written on a establiment, and this has nothing to do with Dr. Salone. Dr. Salone was professional, extremely detailed and someone I was planning on taking my child back to and being a repeat customer myself. Unfortunately, her staff isnt of the same standard. I was told that my contacts would be ready in 3-5 days, so after 2 weeks of no word I called and was met with a bit of stammering and searching then told the lab was backed up and my contacts would be ready in 3-5 days. I was asked if I need another temporary pair and when I explain how one was crumple the reply I got was ok, well your will be in soon. I get a call today saying they were in and when I went to pick them up (now almost 4 weeks later) I informed her that I was glad because I have been wearing 1 contact because the other tore. Instead of empathy or even a faked empathy I was handed my contacts and a copy of my prescriptions (I had requested) and told ok thanks have a good day. I am not saying I want something free, or even a discount, but even a little try would have been worth it and my returned business. I am in a customer service role and I hope and pray the service I provide is far better then this I have recieved from TSO (again, I exclude Dr. Salone). So this is why I give 2 stars.
I was extremely pleased with my appointment at TSO. First of all I did not have to wait an hour or even 15 minutes. That is important with me. Dr. Salone was very knowledgeable and expained the various test being done. I can whole heartly recommend TSO to everyone. The Optician that helped me pick out my new glasses was helpful in making sure I got the right kind. Im very hard on glasses!
Very efficent and professonal.
Dr. Grace is awesome!!!
Easy fast friendly!!
It was in and out in no time... Great employees!!!
Extremely efficient and thorough!
Their website is very misleading. I had a rare weekday off of work, so I tried to use their website to schedule an appointment. Their website showed that the next appointment available was for the day I needed, so I submitted a form. When they contacted me, the girl told me they were full that day, and there was nothing they could do.
Great service and staff!
A very good experience
Great experience.
Service was professional and friendly