On September 2, 2021 I accompanied my father-in-law to get new cell phones. We were promptly assisted by Aaron and he provided us with the necessary information needed to make a decision. He was very professional and courteous in helping us. His coworkers were very pleasant as well. It was a pleasure to work with him. We left with 2 phones. I would go back to this location again.

I have always dreaded needing to update cell phones, due to the process taking entirely too long, and there being too many options. I reluctantly went into the Verizon store at the beginning of the month to complete the painful task of getting my new phone. To my pleasant surprise the entire process and customer service had changed. I was greeted by Chelsea who was able to listen to my needs and wants and was able to to suggest my new phone within the first 2 minutes of me being there. I had to run off to a meeting, but I was able to schedule an appointment with her to update my phone when my schedule allowed. She followed up during the process, and after I purchased my phone. Needless to say I was completely impressed with her customer service abilities. I use the word ability because, in the customer service industry you have to be WILLING and ABLE to do the job to reach customer satisfaction. She 200 % exceeded my expectations and satisfaction. Excellent customer service is not dead, and Verizon made an amazing choice by finally hiring a woman in that location to shake things up a bit. She told me she had just started and was trying to build her clientele, so if you have any type of need involving your phone or phone service, head to this Verizon location and ask for Chelsea.

Alicia was my rep she always takes care of me! She give great service always caring and above anything else she is patient with me. She never tries to rush me out. She takes her time to go over every with me and make sure I understand my phone.

I purchased 2 phones from this location 6/30/21. I had a great experience. My sales representative was very knowledgeable and helpful. I was able to get all of the promotional offers available. She set up my phones before I left the store. I plan to return to this location for all of my in store needs.

Very prompt and pleasant service! Chelsea, in particular, was incredibly helpful!

We walked in when the customer count was low and we were immediately greeted and helped by Bryan. His knowledge of the phones and plans was comprehensive and helpful. I appreciate him, he made the experience great!

I am extremely disappointed with the service that received. The lady supposedly trying to assist me with getting a phone on yesterday, August 22, was extremely rude an unprofessional. After I informed her that I had been approved through Customer Service for the phone she put me through an additional credit check after which she claimed her computer went blank and had to put me through another credit check. After 3 credit checks in 24 hours she stated “the credit department” stated that I had been approved for a limit that 15 times lower than what I had been informed the previous day after talking to Verizon Customer Service. Not only did she get up while attending to me and talk with customers that came in after me on speakerphone revealing my personal information, she additionally began assisting them with looking for and retrieving a phone while working with the credit department that was on the phone with her for me. I have never been so disappointed appointed with services from a store. I even informed her that I had application number from Verizon customer service. Afterwards, I called Verizon’s credit department and found out what the correct approval amount was and I will be going to a corporate store today to get a phone. I wouldn’t ever recommend anyone go to this store.

The store Management is great Has went above and beyond to Resolve any and all issues

We were in Verizon on Elton Way on Saturday and a lady named Alisha helped us. My grandaughter and I got new phones. She was so helpful and patient. We will definitely go back.

I really appreciate everything that they all really help me on everything I need help with on of my phones and my Samsung watch thanks Verizon for everything

Alicia was very helpful while helping me upgrade my iPhone and get a new amazing iPad. We’ve been in contact for a week in a half because I was waiting on a new ipad. She was very patient and helpful and I appreciate it!

Bryan was the best rep, stay calm as he explained details of the situation.

Alicia at Verizon on Elton way helped us to purchase and set up 2 new phones on Saturday. She was very pleasant and helpful. She went above and beyond in her duties. I highly recommend her. If you are needing a new phone, she is the one to see. She takes her time with you and is helpful and never pushy.

The gentleman that helped me was very attentive and wanted to solve my problem. He has my gratitude and my respect...He eased my mind.A+ in that young man....

Phillip was absolutely amazing and helped me to resolve an account challenge. He was extremely professional, helpful, and knowledgeable! Thank you so much Phillip!

Have normally received great service here but noticed that the sales person I usually work with was not there. I believe his name is David. I came in and waited for approximately 15 minutes and all Sales reps were busy. However during that time not a single one of them acknowledged that I was in the store or told me that they would be with me shortly. I got up to leave and again no sales rep acknowledged us or ask us to wait just a few more minutes and they would be with me.

Alicia was incredible. So much help getting a new phone and watch. Made it easy to convert everything from my old phone. Great store all around.

I was very pleased with my service at this location. Everyone was really nice. While my phone(due to incompatibility) wasnt able to be fixed, the staff, Aaron and Kevin(I think?) worked really hard to troubleshoot and resolve the issue.

Experience was awesome! Bryan was very knowledgeable and patient with me.

I have been working with Jovell since I starting my new business (Mr Handyman Of Greensboro) back in Sept 2020. He is a genuine person and professional who makes time for his customer to ensure he provides the best product/service thats needed. I feel no high pressure non-since that I have come to expect from past experiences with previous Cellular sales folks. I see that he truly understands what I am looking for and doesnt waste my time trying to sell me something that I dont need or look for ways to add to my monthly cost. He looks out for me and my business and in todays times this is a true rarity.

Awesome service. AAA+++ to Chris for getting in and out quickly

My son and I had an Amazing experience at Verizon on Elton Way. If you’re looking for old fashioned customer service, look no further! Jovell Page is fantastic, kind, and has great customer service skills. He will help you with whatever you need. Check out Verizon on Elton way...you won’t regret it!

Changing over to Verizon from T-mobile. Had a great experience making the change! T-mobile wad less than helpful during the switch over from Sprint to T-mobile. Had been with Sprint for 23 years! Looking forward to a great experience with Verizon!!!!

My husband and I were totally impressed by the staff here. This is the best Verizon store Ive ever been in. Im sorry I dont know the name of the employee that helped us but he went over and beyond to help us. He was very patient and thorough, genuinely concerned about the issue we were having. Most of all, the staff there were all very knowledgeable and they helped each other. Listening to some of the conversations going on around us, the other employees were going out of their way to help customers too. We were totally impressed and so appreciative of our treatment there. This store should be recognized for its customer care! We left there feeling we were cared about and valued as customers! Great job they are doing here!

Alicia helped me choose the best phone choice for me, set up my phone for me and transferred the content from my old phone.I also got immediate service when I walked in the door, she was very polite and personable and I absolutely LOVE my new phone.

Great customer service. She was a huge help

Alicia has great customer very professional

I highly recommend this Verizon location. I was on a business trip and stopped in to make changes to my account and upgrade my tablet. Customer service was phenomenal!! All of my questions were answered, My new tablet and phone set up with access to all of my email accounts and frequently used apps. I am in no way tech savvy, so I greatly appreciate Mikes time and expertise. He went above and beyond to create a great shopping experience. Thanks for everything

My experience with Brian today has been great

Best customer service I ever had! Sasha was the one that helped me, and did an amazing job. All my questions were answered. Always had a positive attitude. I highly recommend going to her.

I walked into the store for my appointment to get a new phone that I had set with Aaron Herring. I sat down and we both caught up with one other regarding my situation and what my best options were. I asked my questions and he provided clear cut answers that made everything a lot smoother. After giving my all of my options I chose the best one that suited me and he assisted quickly and with a great attitude. He explained everything with clarity and in the end gave me what I asked for. Great customer service and I am truly satisfied.

Alicia, Manager, was outstanding. I came in having several changes due to my husbands death. All of the transactions were handled completely, items explained, receipts in a file so I would know where and what occurred (my mind is a little shaky). I greatly recommend this location, and Alicia.

They couldnt help bc I am on a family plan so I had to get a different phone from Walmart while in a middle of a move! Boost is the go to when this place failed

The employees were very nice and professional.

Having bounced my old cell into a horses water bucket Saturday night, I couldnt afford to wait two days for a new one to be shipped because, work, and next day delivery wasnt available at our address. After years with Verizon I expected to wait in the store for an hour and spend another hour for set up. Instead, the associate, Josh L., greeted me at the door as I entered, and took the time to ask my preferences, unbox new phones, and answer my questions. He quickly managed the activation and had everything ready to go. I was done in 30 minutes, and his last word was to tell me to be sure and bring the phone back in 14 days if I didnt like it, no questions asked. Plus, everyone working that day seemed to like one another, very pleasant atmosphere. Actually much easier than buying online and found my own setup.

I was amazed at the outstanding service I received at Verizon in Greensboro today! Jovell helped me pick out a new phone, set it up, activate a new line and saved me a bunch of money in the process. I couldn’t be more pleased. The rest of the Verizon crew was also helpful, but Jovell made my day. Big thanks!

Great service! Thanks Aaron!

Went above and beyond to ensure we were happy with making the switch to Verizon!

The Man was the Best .He work hard and got it right the first time. Set my New Phone up perfect, what great job. Thank a lot the best job in my 22 years with you all.

Mr. Jovell was very impressive with his tech savvy personality and positive attitude. I would highly recommend seeing him if you are in Greensboro area. Very nice man!

Great and efficient customer service Jovell was awesome and got me what I needed with no issues. Truly makes me happy

Nathan was very helpful today in my purchase! He was able to successfully transfer over things I had not luck in doing with other new phones! Great experience today! Wonderful customer seevice! Thanks Nathan!

Amazing customer service! I would highly recommend this store. Especially Bryan, who reached out to me about my plan and helped us find a better plan that better suited our needs. Probably my best experience with Verizon in the 13 or 14 years we have been using their service.

I recently switched to Verizon from sprint and went to this store and received impeccable service. The only lady at the store, Alisha helped me with the smooth transition and even emailed me the link for my rebate.Keep it up Alisha and friends 👏👏

Great service from Jovell. Gave me everything I needed and helped in every way possible. 10/10 would recommend his service to anyone going.

This Verizon is awesome! The Staff was all very friendly and helped us with anything and everything we needed. Alicia was great she helped us with everything we needed and more! We are so glad we made the switch to Verizon!😊

Love this location and the employees here. We have used Jason for the last 6 years and this was the 3rd ugrade he has helped us with. We love the new phones and information he shared about the new features. Thanks for all the help over the years Jason.

I had an appt. with Mike. He was busy with a sale when we got there. A nice woman asked us if she could help. We declined and waited for Mike. People kept coming in. We were all self separating and wearing masks. The Woman, who I assumed was the manager made sure everyone was taken care of. When we got with Mike he helpeemployeed me with all my questions and issues. He was very friendly and apologetic for the wait. Still not happy with the amount on my bill but that was not anything I would blame on an employee.

Nathan gave the best service I have ever experienced. He was most of all patient and believe I can be a hand full with asking questions. His care for the customer was amazing. He gave fast,acurate service considering he had to start me up with new service for home and cell. Such a polite gentleman. I will tell all my family and friends about him. So grateful.

So not shop at this store. You will not get what you paid for. Manager Alicia will lie to you to get a sale. Very poor customer service

Phoneminal service! Aaron was great. Highly recommend this store. Had a problem and Aaron had it figured out and fixed in less than 5 minutes. Great customer service and big kudos to Aaron.

My experience at the Verizon store has been excellent. The customer service has extraordinary. Mr. Drew has been very patient with me and my mother helping us understand our new phone. We truly appreciate his patience and kindness. He is positive asset to your organization.

I came in Sunday with an intention to buy an iPad. Immediately, I was greeted by Alicia and she informed me that their store was sold out. However, she worked hard and called other stores to find one that was in stock. Ultimately, she ordered me a new iPad and even came in on her day off to help me set up. If you’re looking for excellent customer service, look no further than this store! Alicia is great and made this an easy and fun experience. Thank you! I will definitely be coming here for all my electronics needs!

Nathan was an excellent rep..He was able to assist me with all my questions and answers... he was extremely patient and I thank him for assisting me..I would highly recommend him to my family and friends

Verizon is on point with customer service. Rakeem is my guy for support. He has gone out of his way to make sure I am satisfied with my phone and anything I need with my account. I appreciate his professionalism and care he has provided. I just purchased a new phone from him, he set it up for me, wiped the old one and it was a great experience. Again, he went out of his way for this to happen. Thanks Verizon, Thanks Rakeem!!!

Do not go here. The sales people lie. They do their best to push you to buy things you do not need. Then once they do lie to keep you in it. Beware of this store.

Alicia was amazing, she went above and beyond for me today . She stayed after hours to make sure my phone was working correctly for me and while we waited for my for my phone to update we had great conversations. She is awesome thank you again

Dealing with cell phones has always been pain. Robbie went out of his way to come to me, setup my phone and transfer my accounts over hassle free. I highly recommend him and the Verizon sales team!

Came in this location to upgrade my phone. The representative Drew was very meticulous and patient with me in choosing my new device. I will always deal at this location with this rep.

Was very knowledgeable courteous and kind and quick to answer any questions that I asked.

I always get my phones from here. I came in and Jason moved me into the new Note 20 and got me a huge trade in discount. He transfered all my information and got me all setup. Representatives here are nice and patient. I recommend coming here for all of your cellular needs.

Mike made my day easy for me and my family. The man has patience. I will be coming to Mike for anything verizon from here on out. Thanks again mike!!

Hey I just want to give a positive a shout out to Mike from Cellular sales on elmsley way in Greensboro . I had an issue with my phone I have been dealing with for 5 days since October 24th he came to my car fixed within a matter probably 2 minutes and I just wanted to just let you guys know how appreciative I am of him .

Upgraded my phone at this location. The sales representative Drew was wonderful. Very knowledgeable and polite and professional. I will always do business with Drew at this location.

Excellent customer service, knowledgeable sales reps. Drew helped me with my upgrade. Had a wonderful experience doing business at this location.

Just wanted to commend Andrew Wilson on his awesome customer service he provided to my husband and I during a recent trying experience involving a fraud occurrence on our account. His persistence to make sure everything was taken care of was above and beyond what was expected. Again, Drew, really appreciate all you did for us!!!! You are AWESOME!

If you want a great guy to help out go see Aaron !! He helped me out and was so patient and explained everything to me . He even stayed well past his time to go home to stay and help me out with getting everything transferred over to my new phone !! He was the kindest, helpful, and most patient person I have ever dealt with at Verizon !! Kudos To Aaron and Thank you so very much

Jason has the best customer service. Helped me with my getting into my new device, gave me a lesson in all things Google, and was able to retrieve my numbers, which I thought I lost. Was very impressed with my purchase from here. Ask for him if you need anything from here.

Alicia was awesome. Went to another store and they sent me home to try and fix my email issue. Alicia took time to help me fix my email and reviewed my account.I was able to get a brand new phone and tablet for the same monthly bill. She is very knowledgeable. Thank you again.

Went obove and beyond to make sure I was taken care of

Nathan was extremely helpful and got myself and my husband all set up with a brand new account and 2 new phones.

Nathan Stone was great. He was able to recommend great products that was fit for my need. He was very patient and helpful throughout the entire process.

Tony was amazing in my entire experience with verizon at this location. He was very thorough in his explanation. I received my products through another location and I lost faith for a second in customer service but Tony really renewed my faith. I am happy to be back with Verizon and will be HIS forever customer. I will let my ENTIRE family know to receive excellent customer service to please go see Tony. Thank you for having him there he is a great asset to this company. I can’t wait to see what his future with Verizon will be. I really can’t say enough about him and his patience i spent over an hour with him and he didn’t get impatient once. Thank you Tony and Verizon 🤗

Until recently, I had never bought a cell phone since my wife always gave me her hand-me-downs. However, this time she told me I was on my own (groan!). I have been putting off going through this miserable experience for two years... I do not even know how to ask a technical question properly.When I walked into this Verizon store, Rakeem Overby had drawn the short straw for talking to an old guy who knows nothing about how to work with a cell phone. I had low expectations, but Rakeem in his calm and reassuring manner helped me abundantly. I now have a new iPhone. He patiently answered all my questions, transferred the data from my old phone, and encouraged me to call him anytime if I have additional questions. I now have a cell phone that works properly and my wife is very happy. Thank you, Rakeem.

Ame in to upgrade my phone at this location. My representative Drew helped me transfer all my information to my new device and helped me with all the new features of the phone. Good to do business at this location.

Great experience having Rakeem as my saleperson today at Verizon. Thanks for being patient and explaining everything in great detail. I will be happy to send others to purchase with you.

He was very polite and friendly. He was very knowledgeable about his business.

I called to ask questions about the Samsung Galaxy S20, and David helped me. He was really nice and respectful, unlike the man who “helped” me from the store in High Point. David was able to answer all my questions and even offered to help service my phone. I would definitely recommend everyone to go to this Greensboro store rather than the High Point one.

Denise Davis has been beyond the most helpful representative that I have come across so far she is definitely a good asset to the company and very professional and knowledgeable on what she is doing keep up the good work.

Alicia was and excellent help. Kind and very knowledgeable and was able to restore my phone, recover my moms pictures and videos. I am so grateful for her and her services. Thank you!

My sales rep Alicia worked diligently to rectify my accounts. I am totally thankful for her assistance because I was so frustrated, that I was seriously considering changing my carrier. Alicia truly displays excellent customer skills and persistence. I am her customer for life.

Nathan was excellent in his service in helping me with my new phone and gave me all the kind and helpful information.

Amazing experience at the Verizon store on Elton way. We delt with a rep by the name of Drew. I will forever come to the store in the future.

Fast and got what I needed. Thanks to Jon!!

This Verizon store is great. The manager, Drew has an awesome team. Steph was very helpful completing my order. Nathan, David and Rakeem were also helpful. Alicia has lots of knowledge in the cellular business and offered great assistance to meet my needs. It was a pleasure doing business with them. Keep up the good work. Great

Jason is the man. He helped me get my tablet all setup and even took the time to show me some features pertaining to my google account that I didnt know. Outstanding customer service. Go see the bald bearded guy. He is the man

Terrific customer service once again from David Byrne with the purchase of our new phones. David transferred everything from our old phones to our new ones, and had us fully up and running when we left the store. All our questions were answered and were very happy with our new phones and the continued great service from David and Cellular Sales. Thank you!

Rashaad Overtby assisted me and He was so nice, professional and knowledgeable and in no time I was up and out to go take care of my business. This kind of assistance is rare nowadays.Thank you.Rashaad!!!Susan Hairston

OMG Everyone.... Where do I start....This is the most Amazing Version Store ever! I have been a Version customer 14 years and this has been my favorite store.the Best people and Customer service that is over the Top...AAA+++++..…I know several businesss that needs to job shadow this Owner and their customer service Training methods. Cant say enough..... I was there today for upgrade and questions....my head and heart is still trying to take in this Awesome experience .. ..j just the most Amazing Day. You just need to go and experience for your self...so you will see for yourself... Enjoy ! Cherry

I just moved to Greensboro from CT and decided to get my daughter her own line. Cellular Sales was the closest Verizon store. Raquel was quick to greet us and offer help. She found the best possible scenario allowing my daughter to get my phone and get me an upgrade. She was patient and friendly and even helped back up my phone to make the change over easier. She offered advice on internet providers in the area. She was very friendly to my daughter who is still adjusting to a new state. Will definitely make this store my first choice for all my cellphone needs.

Came into this location today with my sister who is a customer of your competitors. I really got into a situation where I needed my phone replaced and I knew none of my information. Caprica was able to take her time and walk us through the steps to make sure I left extremely satisfied. I am pleased to say this is my best experience at any retail location here in Greensboro. Customer service skills are A1 and I wouldnt think about visiting any other location in the triad. My sister is no considering a switch because shes never had such a pleasant experience when making a purchase of this sort.

Deboris is a real asset to Verizon. He has the patience of Job and the personality that all customer service representatives should have. He also is excellent with explaining the concepts of my new iPhone 8 and Tab A devices. He has inherited a great smile from his parents as well as a great enthusiasm for customer satisfaction. I am sure his parents are very proud of this young man and Verizon should be also! Thank you for employing this fine young man.

Alicia is awesome. She went above and beyond to ensure we were helped and understood the systems. I will always work with her!

Philip was a great help today. My old phone died and had to get new phone. Another store said I had lost everything. I remember I had another old phone and I took it to this location and Philip was able to get my contact list and photo on my new phone. These were part of what had been on the phone that died (they said fried) so praise the Lord and there help I did not loose everything.

Jason is the best! I had been on the phone with Verizon 3x by the time I had got to him and he solved my tech problem in 30sec. Apparently Wendover store that sold me the phone never activated it! I’m so thank for him, he made this process so simple, i wish i came here first!

Capricia was a very nice person to help me with all my needs today. I am very thankful for her efforts to make this process easier for me. I will only work with her moving forward as my account manager. She provided a solution for a more reasonable bill and a new device. I am definitely a happy consumer!

Drew was great! He brought my phone back to life- what a relief!

I have been exceptionally pleased with my experiance with Alacia today. She knows her stuff. I will definitely refer my friends to her. Very knowledgeable and very easy to work with.

Alicia ROCKS!!!! The best customer service Ive had in a very long time. I really appreciate her and ALL the help she gave. Go visit her. She gets 5 stars from me, wish I could give her more!!!!!

Drew at Verizon was very helpful, informative, and patient. Drew was able to explain the various plans and the capability of the phones. He also went the extra mile to be sure each item that I purchased worked properly. You may say that is his job; however he did it professionally and with pride for Verizon