Ordered my hitch for install waited 5 weeks for it to come in. Had a reservation and when I get there the hitch was not ordered. I recommend never having a hitch install here. They did not even apologize. Managers name is Stephen Davis. He did not give me a call to explain what happened. DO NOT DO BUSINESS HERE!!!! BEWARE

I love this U-Haul. They made the rental very convenient. Unlike the last one I visited, someone was there to help me immediately. I got the rental and storage. They give you a lock with your storage, unlike some of the others that charge you. I also love the alarm system and the automatic doors leading into the storage spaces. Also unlike the other U-Haul locations they have dollies and carts that you can use. This really cut down our moving time.

So far, 40+minutes of waiting around for the young lady to slowly verify a reservation I put in online, then try to make sure they change the information on the condition of the van matches the actual vehicle. Mystery manager in the back is helping but speed isnt whats happening. Be certain to check the mileage (!!) and exterior/interior condition BEFORE you move it off the lot!

If I could give 0 stars I would PLEASE BEWARE THAT THIS LOCATION STEALS MONEY FROM CUSTOMERS. THEY SUGGEST YOU PAY CASH FOR YOUR TRUCK BUT WHEN YOU COME BACK TO DROP OFF THE TRUCK THERE WILL BE NO RECORD OF YOUR PURCHASE AND THEY WILL KEEP YOUR MONEY AND THE TRUCK ALL THE EMPLOYEES WERE IN ON THE STEALING ITS A TOTAL SCAM DONT WASTE YOUR TIME OR MONEY HERE

My reservation was 9am and I got there on time. They were late to open at 9:15. Then it took them 1 hour to take care of 4 people in front of me. I had checked in online. Obviously this didnt help any. Manager said he couldt do anything. Experience here is terrible. I wish i could give them a zero.

This place is stealing money. They took our money. Stole it. Did not put us in the system and gave us keys to a truck. Came back to return the truck and get the remainder of the money and they tell us we cant give you any money theres is no record of you checking out a truck. This is a mess U-Haul should pay better attention to who they let run this location these guys are liars and not very competent.

My 10ft U-haul caught a flat at about 11:30am it’s now 4:14pm and no one has shown up to help me because of the contract I’m responsible for the vehicle so I can’t leave despite the fact it doesn’t appear that anyone from their roadside assistance team has any plans on coming to help me anytime soon

Good truck rental moving co.

I been running my business from one of their office storage in the facility, staff are friendly, and happy to see new managment was able to make changes to make the facility better.

Great customer services, clean equipment. We had an issue with the app after hours trying to process the return so I called the number on the door, the store manager says, no problem. Leave the keys in the he return box and take a pic of the dashboard and he will call me the next morning. Called promptly at 8 to resolve the account. I truly appreciate the level of service provided, Thank you!!

Had a ubox delivered. When the box arrived they informed us it would be available the following morning. However, the following day and the day after we were unable to get access to the box and they would not return any of the calls. Bad customer service.

Very friendly staff and reasonable prices.

Had to take care of personal business

I rented a 10ft truck to move brand new furniture to my new place. Once the furniture was unloaded from the truck, we discovered black paint on every piece of furniture that touch the floor of the truck. Apparently the truck was freshly painted and not fully dry when rented to me. I was not helped, instead I was told by the manager Steven that nothing could be done, and all that can be filed is “customer complaint”. Over 2k worth of brand new furniture ruined due to negligence by the business! If the truck had been damaged while in my possession, I would’ve been responsible but there is no consequence for my belongings being damaged. Everyone was rude about it as if it was not their concern. I was left on hold numerous times, not helped in any way. DO NOT RENT FROM THIS LOCATION!

Steve - the owner - was great. Walked me through everything and double checked the tire pressures. A++

Worst customer service and were really rude. I reserved a truck rental for this location but then they reserved for another lcoation which is like 25.5 miles away and they were going to charge us those miles. I say this is the worst uhaul i have gone to.

Great customer service. They actually called someone in to make sure my hitch got installed at the time I needed it.

These guys were great, I even came in at the last minute, but they still took my order, thanks.

These guys are friendly and professional which is a rare balance they hook the trailer up fast

They were amazing installing my hitch lights. Went way beyond my expectations.

Mr. Osvaldo has outstanding customer service. Made my rental process very pleasing with such great people skills. Wish more retailers would hire great people like him. KEEP UP THE GREAT WORK

Great experience with this rental. They had the trailer I wanted and super nice to deal with. Easy peasy.

Good service

Excellent place to rent a truck and all you need

Associate was well trained and did a better job hooking up the trailer than the storage place that had a Uhaul trailer with problems.

I rented a van from here Friday and returned it Saturday. I was impressed with the guy who runs this place, first of all he is a super cool guy and very kind, even in the midst of dealing with some crazy peeps! Keep up the good work and thank for phenomenal customer service!

The rental was for my wife, but all went every well from the call to drop off.

Been here and 5⭐️for Josh

Best U-haul location in Houston by far. Rico and his team are on Point! Lots of clean trucks and trailers and storage facility opening soon!

I like the service they got thumbs up for me

Best place on the SW side of Houston to rent trucks and trailers, helpful and friendly staff! Soon will have 2 levels of climate controlled storage

Wow no hasle, No waiting. The trucks are in good shape The online process is awesome! I love this location

My 2nd time using this U-Haul location. They always make it convenient and easy to get a truck or van for moving stuff.

Great Customer service

Steve and Riko were great. The customer service was amazing. They were very helpful and willing help me out while driving this big truck.

Great location best customer service.

My husband left his credit card at this u-haul location last week, we stopped by earlier today to get it back. When we spoke to the guy at the store (who claimed to be the general manager) to try getting the credit card back, he rudely said no without even checking. Don’t think this kind of customer service should be tolerated. Even if you really don’t have it, I don’t see why you wouldn’t even bother to check when we were the only ones in store at that time.

One of the managers, shes never really there her name is Julia was very helpful but also complained about customers personal issues to us. So unprofessional. I remember her being rude to a customer our last visit.

Always available all types moving products.

A bit slow at the counter and somewhat clueless.Maintenance was on point.Fairly priced.

Good

In and out quick. After hours drop off went very well.

Great location . The manager always has a sarcastic remark or some kind of attitude. I was standing behind one of the African American customers & they were very unpleased with their visit .

Very friendly and professional. Drop-off went smoothly.

Horrible customer service. Doesn’t even acknowledge customer when they call in. Just says please hold. Then never comes back. I was on hold for over 10 minutes.

Great customer service

Good

Stay away from this location the manager Rico is a criminal a crooked real criminal you return the vehicle before time they still charge you its on the contract I told the dude pull up the camera he refused tostay away from this place stay away......

They scam us with the mileage. We literally only drove the truck we rented less than ten miles yet they charged us for 28 miles.

Okay same old

Great place!

Bad customer service ever, rude staff and they don’t care their customer, one process at a time very slow, not recommended

Person who answered the phone seemed to care less about what I needed. I was placed on hold and I eventually hung up. No time for this!😤😤😤😤😤

Good service and good stock

Ok... Its a U-Haul and they are overbooked

Friendly help that took care of my needs.

Guard very slow and uninterested

Very professional...

They are crooks!

Equipment always in stock

BAD CUSTOMER SERVICE !!!!!!! RUDE AND UN PROFESSIONAL!!!!!!

Professional and understanding. Great listeners and very attentive.

No