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Verizon Authorized Retailer - TCC
3234 Margaritaville Blvd, Kissimmee, FL 34747, United States
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Verizon Authorized Retailer - TCC
Comments
Je
Review №1

Nathan and Kaleb were very helpful with helping me pick a new phone, accessories and plan. Very friendly, easy to talk to. One of the best experiences I’ve had at a Verizon in a long time.

Ka
Review №2

Had a really great experience here. I would definitely recommend anyone coming here. Very efficient and helpful. The service was outstanding and they were very knowledgeable. I was on vacation and he said if I ever needed anything he could help me when I got back home. I will definitely call him if I ever need anything and I would encourage anyone to go there. Great experience and I would give more than 5 stars if I could.

Ri
Review №3

Amazing service from Caleb!, came in to swap one phone for my son from a Samsung s10 to S21Ultra. The attentiveness was so great I decided to upgrade myself to the Z3 Fold...Awesome service.....

We
Review №4

Kaleb was friendly and very helpful as we upgraded our plan and phone. Great customer service and made the process smooth.

Le
Review №5

After dropping her phone in the jungle Cruise at Walt Disney World we called the Verizon store on Margaritaville immediately and they were able to help us get a new phone right away. Amazing customer service! Kaleb & Nathan were absolutely amazing! Being from California it was great to have amazing staff to help us out! Highly recommend this location!

Ja
Review №6

Kaleb was great to work with. I had lost my phone on vacation and they all were helpful in getting me a new one! Stop in here, these guys are kind and great to work with! Def would do business again. Customer service was great!!!

Le
Review №7

Nathan and Robert were awesome! Great service, listen to our needs, not pushy at all. Would defiantly recommend going to their store. They are the best. This is coming from someone who team support 2500 users with phones for over 20 years.

Di
Review №8

Very clean and great smelling store. Might be cinnamon apple or something 😅 The customer service received here was exceptional. Definitely made me a Verizon Customer after this. Highly recommend visiting here

Kr
Review №9

We came in to inquire about the new iPhone. Nathan was extremely helpful and patient throughout the process. He was knowledgeable and personable and helped us get set-up with everything we needed. I would highly recommend coming here for any of your Verizon needs!!

St
Review №10

We came into the Margaritaville store and Kaleb went out of his way to make sure we got all we need and was amazing in speaking with customer service for us. Thanks Kaleb. Thank

Ka
Review №11

Nathan and Robert were so helpful in getting me the new IPhone 13 pro. Everything went smoothly and they were extremely helpful! Nathan went above and beyond to make sure that our experience was a great one!

Li
Review №12

Kaleb and Nathan were very knowledgeable and helpful. They got us new phones at great prices.

Za
Review №13

The guys here knew what they were doing. Javid helped me out a good bit and made everything go smoothly. I was able to use all the deals and discounts with his help. Great shop, great time.

Ke
Review №14

Loved our experience! Nathan was great, helped us bundle and find a bunch of discounts. And set up our phones top to bottom! Great place!

Be
Review №15

Jay Santiago was very knowledgeable and excellent in helping my husband and I get new iPhones with Verizon. I would highly recommend his insight, patience, and great customer service. If you’re looking or in the market to get new phones and/or cell carrier he’s your guy.

Au
Review №16

Jay Santiago got me set up with my iPhone 12 Pro a few months ago and I just need to see he is the MAN! The most kind and patient person and super charming. You gotta come here!

Ke
Review №17

Kaleb helped me today. It was an extremely great experience. The promotion today got me my phone for free. Highly recommend.

ch
Review №18

Thank you so much to Javid for the awesome service! Everything was very smooth and fast. Definitely recommend checking out this store if you need a new phone!

Co
Review №19

I stupidly ruined my phone by jumping into a pool with it in my pocket. Javid was able to help me get a replacement right away. He saved my vacation, a true pro. I had such an amazing customer service experience at this store I cannot recommend it enough.

Ga
Review №20

Excellent customer service. Nathan was a pleasure to work with. Made the transaction as smooth as possible! Keep up the great work

Ke
Review №21

After checking “reviews” of other area wireless providers I decided to head into the Verizon place in Kissimmee - they had a “5.0” average on several hundred reviews and just HAD to see what the great ratings were about. Well, so far, in my decades of dealing with mobile & smart phones, this is THE place to go. Too many reasons to list, but rest assured they listen and then guide as though they were helping their best friend make the best decision. Well worth the extra drive for sure.

Me
Review №22

Jay was super helpful, I wanted to upgrade my old iPhone and he made the whole transaction seamless. Great customer service, thank you!

Co
Review №23

One of the best mobile store experiences weve had, it was late and he took the time to help us be able to walk out with a working phone when we hadnt gone in with one.

Ch
Review №24

Kaleb was my Shephard to a new phone adventure and the man pulled out all the stops, I dont care if this store becomes a farther drive for me, Im only coming here, and especially for Kaleb.

Ni
Review №25

Jose was a joy to deal with. Made the process super easy. Grateful to have this location nearby!

Br
Review №26

I needed a phone to replace my broken phone fast. This store happened to have the Samsung S21 Ultra when other stores were sold out. Nathan made the process quick and easy. I also appreciate the screen protection that was applied to my phone.

Co
Review №27

Kaleb and Rob were very helpful with purchasing my new phone. Highly recommend!

Ge
Review №28

Nathan thank you so much for an amazing experience! A seamless, easy experience and feel great walking away with new phones!

Am
Review №29

Javid was a really great sales guy! We walked in confused and not really wanting to switch companies since I knew nothing about Verizon but he reassured us and had patience throughout the whole time! I am now a Verizon customer :)

Ke
Review №30

Very helpful, was an easy setup. Appreciate all the great customer service.

We
Review №31

Jay was phenomenal! Found the best deal and switch over to new phones was a breeze. Would definitely recommend

Ma
Review №32

Jay did a great job helping me find a new phone and plan that worked for me. Best customer service experience.

Ma
Review №33

Were on vacation out of town and we had an accident with one of our phones, went to the Verizon store near us and Javid and Kaleb were awesome, we were treated with great customer service.

Ch
Review №34

Javid was fantastic. When we walked through the door, he assisted my husband and I with new phones and accessories. We were just coming in for information regarding upgrading our phones and left with new ones. If you are in the area, please stop by and visit the amazing staff at this location.

Ja
Review №35

Jay hooked me up with a really good deal for my IPhone 12 Pro Max. Made the switch from boost smooth as possible. Thank you Jay for your help!

Ro
Review №36

The verzion store in margaritaville made transferring services and getting new phones a seamless experience. Highly recommended!!

Co
Review №37

Jay was absolutely AMAZING!!!!!! Wonderful customer service and such an understanding of Verizon products! I will definitely be recommending everyone I know to go see him for all their Verizon needs!!!!

Ed
Review №38

Awesome team, thank you for the help setting up the new lines and phones.

An
Review №39

Brand new customer and left happy with my new iPhone thanks to Nathan’s help! A+ customer service 👏🏼

Ca
Review №40

Jay was extremely helpful and knowledgeable about the products and sales that were available and even though i was inquiring about switching i think he will be the reason i choose verizon

Ti
Review №41

Amazing help they were perfect Mr.santiago went above n beyond to make sure my visit went off with out an issue

Pa
Review №42

Excellent customer service very knowledgeable and professional thanks Javid and Robert !

Sh
Review №43

The employee I believe his name is Jose sometimes goes by Jay! My guy was on it always the best keep up the worl and grind!

Rh
Review №44

Both Nathan and Robert were extremely professional. They went the extra mile to help us with our plan and devices

Jo
Review №45

If youre trying to figure out which Verizon store to go for help with getting your next phone, I vote you pick this one! Came in needing some help with activating a phone and had some general questions about 5G and other newer Verizon products. The associate I worked with there, Jay, was incredibly helpful, knowledgeable, and easy going. I didnt feel pressured whatsoever despite how informative he was! I feel incredibly comfortable going back to this store for my next upgrade or other purchase knowing that the staff here will be so helpful and easy going. Ill definitely be recommending this location to anyone who asks me.

Fr
Review №46

Great, fast and friendly service. Extremely knowledgeable, excellent customer service.

Li
Review №47

Jay was amazingly helpful in getting my new phone set up and with accessories. Great customer service!

Ja
Review №48

Came in looking for a quick replacement phone and thanks to Jay I found it. They were professional, quick, understood my problem and helped. Definitely a 5 ⭐ Verizon!

Al
Review №49

Oh wow! Our experience with Jay was awesome. Our son’s phone “died” and he needed a new one. Jay is so personable, smart and knows what he is doing. We enjoyed our visit and plan on getting another phone for our other son this week. He made our vacation stress free. Gracias, the Piedra’s

Jo
Review №50

Went in for a Apple Watch series 6 space grey 44mm and a pair of AirPod Pros and it was great had good conversation and barley any wait time Nathan and Steven did an amazing job explaining the plan to me and explaining the product with all my questions answered. Thank you guys for a great experience this will be my new Verizon store I go to all the time 💪🏽

Be
Review №51

Jarvis was great and very patient! I left as a super happy customer!

Va
Review №52

Jay was a fabulous representative of phones and inner working of the devices. I thoroughly enjoyed working with him.

Er
Review №53

I had a wonderful experience getting my phone with Jay! He was very helpful navigating me through all my questions and journey to join Verizon from T-Mobile. He explained things thoroughly and now I’m stoked for my new plan with Disney Plus and unlimited data. Jay is a key component to this store!

Ki
Review №54

Staff is amazing! Thank you Jose for helping us out!

th
Review №55

Nathan really helped me set up a new phone and was great customer service!

Le
Review №56

Javid was FANTASTIC and incredibly helpful when upgrading my phone! As a new Florida resident, this location is my new go-to for Verizon!

De
Review №57

Very good customer service. People were very friendly and helpful.

Ch
Review №58

I bought my last phone from Jay Santiago at the Margaritaville Verizon. He was super helpful and went above and beyond to help me.

ma
Review №59

Brayan help us get a great headset for my husband he was very sweet and helpful I would definitely come back

Ja
Review №60

Jay got me an amazing deal and was very clear explaining my bill! A1 customer service!

Li
Review №61

Great customer service!! Super friendly and able to help me with everything I needed.

Ja
Review №62

Jay is one of the most patient and knowledgeable customer service representative. He was great with my mom, proving he is super nice and understands senior citizens.

Be
Review №63

Kaleb and Nathen went above and beyond to not only set us up w phone but walk us through how to use the new phone

Mi
Review №64

Jay is the bomb! Super professional and didnt try to aggressively upsell you on the latest device which I totally appreciated. Steve was super friendly as well. They made the process fun and fast! They are tucked in nook, but one of my best experiences. And no they didnt pay me to write this. Lol, but Im serious.

An
Review №65

Amazing service from Jay! He was helpful and set my phone up for me as well! Highly recommend this location

Ch
Review №66

Came here for a charger and James showed me so many more charging options that fit my needs, he was so hospitable. The store was super clean and smelt of a fresh apple pie. Thanks James

Ta
Review №67

Caleb was great, will go back great service

Th
Review №68

I had an amazing experience at the Verizon store with Jay, he was very professional.

Su
Review №69

Jay was extremely courteous, patient, and very knowledgeable. He had to help us find our previous phone info and solve several loading problems. I won’t hesitate to ask him questions in the future and purchase other media tools. He wouldn’t quit until everything was perfect. Keep him!

Me
Review №70

Jay was great. Helped my mom with her phone

Co
Review №71

Great service! Very helpful!

ha
Review №72

Great location! Jay and Steven are amazing reps!

Jo
Review №73

Jay is an amazing and did a wonder job. Very happy I was blessed to have him him help me today!

St
Review №74

Awesome service, great job 👏

Jo
Review №75

Easy process and Jay made it fun and I learned a lot through him! First smart phone and I feel so comfortable!

sh
Review №76

Brayem was amazing! I am truly pleased with how he helped me and my husband upgraded to the iPhone 12 within 45 minutes and he explained everything so clear. Was so helpful explaining my options on saving money and never made me feel rushed.

Er
Review №77

Jay first helped me with an issue on my old phone. After that he helped my wife and I upgrade with an AMAZING deal! Thank you!

Je
Review №78

Great store. Talked to James and was knowledgeable about the products and helped steer us in the right direction.

Am
Review №79

Very nice and helpful staff. Ordered a new pixel 4a and they took the time to help me set it up and transfer everything over from my old phone. I needed a case for it but there were none in store so they ordered a couple options for me. Thanks guys, Ill definitely come back here for all of my future business.

Ca
Review №80

Absolutely amazing!!! Brayan & Steven were so helpful in getting me set up with my new phone after I tragically lost it at Animal Kingdom. They were very knowledgeable in helping me pick out which phone was best for my lifestyle. They also helped hook me up with all the accessories and getting my account set up. Thanks guys for making this bummer of a day a better one.

Ch
Review №81

Kaleb was soo helpful. Thanks

Au
Review №82

Jay was amazing. Great service and fast

Jo
Review №83

Jay was great! I will be coming back here when ever I have any questions

Ve
Review №84

We stopped in to Verizon in Margaritaville and JAY was our representative and he displayed AMAZING CUSTOMER SERVICE for us!! We will be back! Thanks- VERN P

Ni
Review №85

Nathan here was super helpful and took great care of me, saving my vacation, for sure! Thank you!!!

Me
Review №86

Awesome customer service!!! Wish we lived here - this would be our go to store!

Pe
Review №87

What an amazing person he really enjoys his job. Handled the time with me and helped me out so nice.

Wa
Review №88

Jay was FANTASTIC and definitely great at his job! Made this so easy for us

In
Review №89

Steven and Jay are a dynamic DUO! Recommend coming here and doing business with them!

Ro
Review №90

Jay did a marvelous job helping us with a new phone and tablet. Thanks for the great service Jay!

Af
Review №91

We came to the store to look for a business plan and Steven help was the best we ended up changing companies to Verizon and buying new phone the best experience ever I will highly recommend the store and for sure Steven best sells person ever ......

Al
Review №92

Great experience with Nathan! Thank you!!!

Ta
Review №93

Jay was an absolute PROFESSIONAL and loved how nice and respectful he was to help me!

Ta
Review №94

We had an amazing experience at this store, all because of Brayan! He took the time to help us set up the new phone. He even helped us set up my Dad’s apps with Face ID and his work email. He was the only worker in the store and handled 5+ customers at one time without making us feel forgotten about/ not taken care of. He even got a horribly snobby customer call, screaming at him and being rude and he was nothing but polite and friendly, all the while handling multiple customers. Never had a better experience at a phone store before, so thank you!

M
Review №95

Great service! The staff was super nice and knowledgeable. Noah helped me and listened to what I needed and suggested the best phone at the price I was looking at. Very pleasant experience.

Sa
Review №96

This is the best Verizon store I’ve dealt with (and I’ve been a customer for 20+ years)! Jay and Steven went above and beyond to help me.

Al
Review №97

Noah was absolutely amazing! Went in to upgrade a couple of phones and he made the experience easy and wonderful! Noah is an asset to your company! If you are in need of a new phone, he will take great care of you! If I ever need anything phone related, I will be sure to come back to him! Patient and knowledgeable! Thank you for all your help, Noah!

Me
Review №98

Best service ever. Caring very, respectful and customer service beyond expectations. Thank You Steven. It was a pleasure.

al
Review №99

The staff helped us as soon as we walked in the door. They were super friendly and very helpful! We got my mom a phone and all set up very quickly, and he answered every question my mom had and made sure she made the right choice. Highly recommend!

Gi
Review №100

I highly recommend if you encounter a problem with your phone and dont want to do it through online services that you stop by their store. They will definitely take care of you the best they canThe guys at this location are awesome and talented. Lets put it this way I have bad luck twice this year and cracked both phones screens and they turned black and one charging port not usuable, and in need of a phone fast.The first time I upgraded device to one I couldnt find in stock anywhere but they had it and they were able figure out a way to have data transferred without my old phone cause charge port was bad and did not have smart switch.Second time the phone was not in stock and I couldnt wait for shipping so they told me that Assurion Insurance had it in stock and could be at my house in 2 hours to set it up..

Information
17 Photos
100 Comments
5 Rating
  • Address:3234 Margaritaville Blvd, Kissimmee, FL 34747, United States
  • Site:https://locations.tccrocks.com/fl/kissimmee/3234-margaritaville-blvd.html?y_source=1_MTM0MjEwOTItNzE1LWxvY2F0aW9uLndlYnNpdGU%3D
  • Phone:+1 321-848-3559
Categories
  • Cell phone store
  • Electronics store
  • Internet service provider
  • Telecommunications service provider
  • Telephone company
Working hours
  • Monday:11AM–5PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:10AM–8PM
  • Friday:Closed
  • Saturday:8AM–10PM
  • Sunday:8AM–8PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
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