Ricardo was excellent and knowledgeable. Management was very courteous. Help me through a difficult situation.

Amazing and friendly staff. Crawford and Bui are amazing. The Rep recommended an edge to edge glass to protector Im like SAY LESS. They all tag teamed to help me apply my glass protector. Great experience.

Adrian is a very knowledgeable, kind, and patient sales representative with a dinosaur customer ! Strong work ethics. Appreciate him and Tyler! Thank you!

This is by far the best AT&T location I know. The store interior is beautiful and modern; a two-6 tables and chairs lots of places to sit, WIFI access, and outlets to charge up your devices while waiting on services.But what really blew my mind about this particular shop is the level of commitment + dedication to providing great service by the team. In particular, one of the store managers Shaheen, and his colleague Basil went above and beyond to make sure the technical issues I was having with my account were addressed and fixed (Shaheen proactively followed up with me in 5 day over the span of a week to keep me in the loop!) I am super impressed and grateful.I think this locations team gets incentivized with the level of customer support as well as just hitting sales targets and it makes a BIG, noticeable difference..

A few employees didnt appear to be busy, but there was several people waiting to be helped. Every time I go in, there is very little they can help me with. I get told I have to do this or that online, they cant help me in the store. That makes no sense to me. They should be able to access my account, make changes, assist with technical issues etc in the store.

Sandy the associate who helped us was great! She made the experience feel very comfortable. If you go to the KETTLEMAN lane store in Lodi you will not be disappointed with the service!!

Chris, Carlos, and Ritik were awesome. They saved me a ton of time. Would recommend to anyone!

Bryan was a fantastic salesperson! He did everything he could to save us money and optimize our upgrades 💜

Ritik and Ryan were amazing. Excellent service very helpful and got me exactly what I needed. They are awesome.

Great place to get a new phoneVery patient with all the questionsThat I was asking!

Lodi staff was amazing extremely helpful. The managers Ritik and Christina were awesome.

Ritik was great. Very informative. Chester was also great. Very professional and a great people person.

My phone was stolen I was in a panic and I got Sandy when I went to AT&T in Lodi she is amazing she is wonderful so is the entire store crew They answered all my questions they saved me money they set me up with things I knew I needed but didnt know how to get I felt no rush I felt no tension it was just a wonderful experience I was truly blessed by getting Sandy

Ritik was amazing. Excellent service and gave us everything we asked for. 10/10

AT&T in store personnel were incredibly helpful. I had a complex problem which they solvedThanks to all of you at the Lodi store.👍

Ritik and Ryan were amazing. Super helpful.

Ritik was awesome and super helpful. Drove all the way down to the Lodi store from Sacramento.Well worth the drive. Thank you Ritik!!!

DO NOT GO TO THIS AT&T STORE! My 81 yr old grandfather tried to go to this store the other day after finally getting vaccinated to upgrade his phone. Since he was not listed as an authorized user for our family plan they refused to even let him LOOK at any phones and they wouldn’t even assist him by allowing him to call my mother or I (authorized users) to grant him access to the account. He had to leave and go to a different AT&T store the next day to receive adequate service (the other store, by the way, allowed him to call my mother so we could add him as an authorized user and assisted him with getting a new phone and transferring all of his data/contacts/etc. Bravo to them). I know the customer service industry is by no means easy, but my grandfather is not confrontational at all and they couldn’t even offer him a semblance of help. Obviously an 81-yr old man is not going to be the most tech savvy person in the world. Some kindness is really all I ask for and he did not even almost receive that at this store.

Went in for a phone, Rudy helped me and he was wonderful, very patient, I’m sure I asked the same question several times, if you’re a senior, ask for Rudy, he’s really great!

Love this location! Everyone is so professional. Our sales rep Carlos was great!! If you’re looking for a new phone, upgrading or switching to AT&T ask Carlos ☺️ Very informative and answered all my questions.

Jimmy the manager was great to us as usual. We went in the store and there was a 30 min wait. All I needed to do was exchange a charging cord for my iPhone. He took me aside and did the exchange quickly as it only took about 1 minute. Customer service was amazing! Thanks Jimmy

Chester and Ritik were awesome, super helpful!!

Great Customer service!! Waited less than 5 minutes to be helped. Got us a Great Plan, for a Great Price.

Stefanie and Ritik were awesome!

Great place to shop for new phones Internet & tv service

Ruben the representative that helped me was absolutely amazing. He had all the answers for what I asked him about. He was also very friendly and was outstanding in conversation about my wireless hookup for my new Galaxy A11 @ My Lodi, California Store On Kettlemen Lane. Thank you Mr. Ruben for your outstanding service provided.

Since I got my iPhone 11 sandy was great to fixed my problem with all off my phone Thk u rock 🪨 there is not a lot off people looking like her Thk u ❤️❤️❤️❤️

Sandy was the Representative that helped me and she answered all my questions. She is very knowledgeable and sold me the right product and also put me on the right plan. She also made me Aware of discounts that I had no idea we were eligible for. I am looking forward to having my new phone and the options available. All in all it was an excellent experience

I went in to buy a new phone a guy named Jesus attended me I asked him for any Samsung available he had he replied with I dont know and I told him do you know when they will be in Stock again he replied I dont know wow worst experience dont respond with I dont know atleast say hey let me see what will be available soon or these are the other options we got in stock

I showed up to the store with questions about adding lines to my plan. Adrian Bowen, took the time and made sure I had all the information I needed. He did all he could to make sure I left the store with all my questions answered, and my phones set-up.

Mykahayla is one of the most friendly att customer service I have encountered so far so patient and helpful I hop all other would learn from her.

Adrian B. Did a great job and was able to make things happen quickly and efficiently!

Ruben was so helpful for us! He has great customer service skills and was very knowledgeable with the questions we had and got everything taken care of quick! Way to go Ruben!

Ricardo in lodi was awesome. Thank you for being patient and helpful. If I could give 10 stars I would. He knows what he is doing.

Ricardo helped me he really helped and understood or situation on our phone problems

Great customer service

Really helped me switching phones, my old phone had a problem and it didn’t have iCloud support but they switched it to this phone that I’m using really awesome customer service!

Kevin made setting up a business account extremely easy and painless. He answered all of my questions, made useful and pertinent recommendations and was professional while keeping it light and relaxed. Thank you Kevin for helping me set up my devices on my new business account.

Adrian was very helpful, kind and definitely go back & ask for his assistance!

Ricardo been a helpful person

Anisha and Brandon went above and beyond to help me with a phone a crisis. They worked efficiently and took extra steps to solve a problem for me. I am very grateful for the excellent service

Estevan was very knowledgeable. He helped me to choose the right plan for my cell account. He went above and beyond. He even checked my home internet account to made sure I have what is best for my needs. I only waited for help a few minutes and everybody was very friendly

Sandy was the best

I’ve had to come here over 5 times for one issue. A line was added to my account for no reason. We had to reverse all of that. A woman backed into my car one of the times, am now involved in insurance issues. Ultimately never received anything for the inconveniences. Came in recently for the last time to only get a SIM card to finally resolve this issue. Rose, the woman who sent my family member one of the times to Metro PCS because she was clocking off for the day, didn’t recognize me and the hell she put us through; proceeded to repeatedly throughout the whole conversation tried to upgrade my services when all I needed was a SIM card. This is on top of last year I had an issue with AT&T that tied me up with them for a while. Never come to this retail! New manager is horribly rude! Ryan is cool but ultimately didn’t do anything.

I always get great service at this store.

Wouldn’t sell me a sim card so hopped over to Walmart and they sold me one with no question! Guess that’s what you get from asking commission based reps for help! Amazon along with Walmart sells inactivated sims but you would think an ATT store could do the same? Hmm

Glad to work with Kevin real good customer service got me in and out answered all my questions real patient with me and work at a great pace really good job with helping me out today

Visited this At&t store due to my phone and online account being locked due to fraud.I was helped by a young man named Estevan who gave the best customer service in all of my At&t experience. Thanks to him my issues were finally resolved today.Thank you Estevan!Dan Beauchamp

I was helped by Elliot and Alexis— and man let me tell you they were SO helpful and accommodating. They took care of me and they were very personable, I felt very comfortable and helped. I will be coming back to them with all phone and direct TV needs FOR SURE.If you’re thinking about coming to this location, DOOOOO IIIITTT you will not be disappointed :)

Carlos was awesome in helping us with everything we needed. Will be sure to ask for his assistance when returning 😊

They have the phones you want but not the accecories for all the phone..

Went in for a screen protector, had one selected for me and was told it was the same as my last one. It was NOT the same one, and we will be returning tomorrow to see if we can have it replaced. This store is usually much better.

We were helped by a very knowledgeable and helpful man named Carlos at the Lodi, Ca storefront, we are asking for him from now on!

They were unable to sign me up for firstnet. I have now spent 7 hours in 3 different stores and problem is not resolved yet

Carlos was very professional & answered all our questions. Would highly recommend him.

Great customer service from Carlos. Everything was smooth

Clean store. Friendly service. Occasionally slow service

I love this store everytime I come in here I get greeted the staff is very helpful and polite 10* if possible

Sandy, she is excellent customer representative. Very knowledgeable in AT&T products.

The only reason why as a family of 7, we keep our mobile plan with AT&T is because of the super 5 stars service the we encounter every time we go in for our services at this store in Lodi, ca, either to upgrade phones, or problems of billing, or any thing, all of employees are very friendly. However, Juanita is the best ever, she goes above and beyond, and that is why we are with AT&T still. All other time, we go to other stores for questions, we got no good service. I wish all the employees of at&t are at least half as good. Thank you Juanita. We really appreciate your help through the years.

Been a customer for 15 years. Phone appeared to have broken. Felt like I was brushed off by 3 of the 4 employees who assisted... turned out that had ANYONE simply removed my sim card and reinserted it..the problem would have been rectified and Id have left thinking you were Gods of technology. But THAT crown goes to the lovely middle aged lady working in Samsungs Warranty Dept who (1) saved me a $250 (2) didnt blow me off (3) treated me with dignity... unlike the ATT store employees, save the ONE who gave me the warranty information and his card. HE gets cookies . The rest of you get buttkiss. :(learn to tech the devices you sell... your customers will THANK you for that knowledge and not leave the store in tears.

Had to wait a while but I received good service from a friendly employee.

Mike and the manager Josh were great! Took lots time to help out.

After an exhausting 2 hours on the phone with AT&T customer service I gave up and called the Lodi store. Sandy was very helpful on the phone so I decided to just show up. Rudy was there to greet me and assist me and was very helpful as well. So glad I showed up, going forward I think I will just start coming into this store for all my AT&T needs!Thank you Rudy!

Poor consumer service had to wait 1 hour just to pay my phone bill because the payment machine was down while At&T employees just stand around not doing nothing this place suck I am going to Verizon soon

Really poor and untaught staff

Nice store, I recommend making an appointment. Walk-in are welcome but the wait can be long. They also have a Starbuck and a couple of restaurants near by.

Disappointed that had to pay $50 to return phone within the 14 days

Awful customer service, plan to wait while staff stands around. Why is that when you place an order for in-store pickup that they do not know what you ordered? After a two hour drive, leaving work early and a pressing schedule to pickup my kiddos on time I had to leave with no new phone :(

Great service!

Got a Note 8 and a iPhone X...awesome service from Juanita and Mason..

Nyc customer service.

Very great help (Sandy)

Good costumer service

No greeting, walked around for 10 minutes and not one employee ask is if we needed help or say, well be right with you. Not going back again.

Friendly people Will meet you at the door. I needed a New phone and they sold me what I wanted and didnt try to sell me what I didnt need.

Good service got the help I needed

Great service, this store is a coporate location which means they can offer more services

Rose was a fantastic sales person. Nothing spectacular about this retail outlet, however, would return.

Poor stock management (yes we have it....Im sorry we dont have it) and lack of interest in resolving customer issues. Long delay waiting to talk to a manager.

Right hand doesnt know what the other is doing ....

S7 Samsung slowed to a crawl with last update. Att&t said, Sorry, upgrade! Sorry, phone was ok until last update. Not good customers service!

No tech support (disappointing)

They dont answer phone so dont call.. but in side there good.

No one greeted customers, employees were standing around talking to each other (employees not helping customers), saw three customers wait and walk out. Not a very welcoming environment. Past visits to store were not like this.

Nice experience quick service

Kind of pushy I try to do way too much

Hate at&t and the employees dont care and are no help whatsoever

Juanita was very helpful

AT&T is a joke they don’t care how much you waste and they don’t care if you come back

Great customer service from SJ

Very pleased with service

Staff are food people who help as much as possible.

Awesome Service

Walk in was welcome but wait time can make you sleep and tired alot.

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Went in just to pay a bill and had to wait 40 minutes. People walked out. Maybe you should have designated people to just pay bills.

I still dont understand why there has to be a wait at phone stores.

Very quick and knowledgeable

Great service