This place (Wolfchase) was so clean, organized, sanitized and the optometrist and the tech and even the front desk staff were so welcoming and friendly! They also had a wide range of lens choices from high-end brands, to choose from! I ended up leaving the mall with my new frames—- it doesn’t get any better than that! BTW, Jenny was EXCEPTIONAL!

I purchased a pair of sunglasses frames from a location in Chicago and requested to get my prescription put in them with clear glass lenses. My glasses came earlier than expected and I was already back in Memphis. I got the glasses shipped and when I went to pick them up, they were in fact sunglasses. Jennesiea was so nice and helpful! She was able to rectify this situation without an issue! I truly appreciated her service

I love LensCrafters, great staff and selection of products although they need to update their hours. If planning on going here they won’t be open. Came about 10:15 and had to stand and wait cause they were still closed. Other than that I recommend them.

I was able to get an eye exam as a walk in with very little wait. The receptionist was very friendly and was able to walk me through the process quickly. The Dr. was able to refit me for contacts as well as glasses in less than an hour. I would definitely recommend and come back.

Kailyn was amazing, detailed, helpful and communicated everything to us perfectly! She was an absolute please and made our experience that we look forward to seeing her again when we pick up our glasses.

$410 for single vision lenses to get put In some frames that you already own is just OUTRAGEOUS!! Not to mention them are just ordinary lenses; without anything extra included. Just plain lenses. And for the older women to walk over to her associate Ms. Avery and complain about me asking for the price of just lenses and the price for buying their frames and lenses is beyond me. I want to pay cheaper for any service. Especially $410. NOW, I would’ve been in the wrong if I commented on her actions; instead I called elsewhere and got a $69.00 price for just lenses to get put in frames that I own already. I left them where they stand. Angel eye was great, but LensCrafters can kiss it both.Very overpriced and unprofessional.

Great doctors office. Fast service. LensCrafters staff was also great. Thank y’all!

I had a great experience at the Wolfchase Galleria LensCrafters. It was my first time buying glasses and Raven was so helpful, knowledgeable, and patient. She answered all my questions, thoroughly explained her recommendations, and made sure I was comfortable with my glasses investment. She looked for all possible ways to apply discounts as well to help me be more comfortable with the cost. Highly recommend!

Lawrence @ LensCrafters Wolfchase gave superior customer service. He got my glasses fixed & I was out the door in no time. I highly recommend!!Staff was very friendly & welcoming.

The staff is so friendly and exuberant! My glasses were damaged and I was in the mall shopping so just hopped in and Jenny and Mary both helped me and were so friendly! I will for sure be buying more glasses from them when I get my next examination!!

Mary did a fantastic job 👏 👍 🙌 took care of me and worked with me to find the right glasses. Awesome place.

Just the best place to come for your glasses needs. I have been coming to this location in Memphis for 6 years.

FIVE STARS FOR RAVEN. I just had the most amazing experience at LensCrafters - Wolfchase. Raven R. is who assisted me and she was very impressive. Ravens customer skills were top notch and she her knowledge was extraordinary. If you are having problems with the fit of your glasses she is the person who can assist you. Ask for her by name. - you know it is the individual who makes the store successful, so hats off the Raven for representing LensCrafters very well.

The staff at Len crafters at Germantown are wonderful, kind personable and very professional. A very pleasant experience.

I came in to replace my lenses in a pair of glasses I bought 2 years ago from this location and had no trouble at all. Highly recommend.

The staff at Lens Crafters (Wolfchase), took a dreaded task and made it one of the most pleasant experiences Ive every had while selecting glasses! Mrs. Jennesiea (055049) made me feel like I was shopping from home! She is truly a delight and helped eased the anxiety I was previously experiencing that day.Mr. Lawrence (958537), is the most informative, precise, and professional technician/expert Ive encountered. While trying on glasses, he guided me through each pair, explained the benefits of each style in comparison to my prescription, and made the selection process easier.You two will never understand how truly thankful I am for your kindness and professionalism during my visit. My anxiety and other circumstances has made me apprehensive when visiting outside places, but not yesterday (8/5/21)! Yesterday was a win for me and I thank the both of you!

Just wanna shout out felecia from lens crafters in wolf chase mall! The sister is highly recommended and won’t let you down! Highly knowledgeable about her craft and for my family, we won’t EVER, spend our money anywhere else but Lens crafters! Thank you Ms Felicia!!

The store at Wolfchase Galleria was very clean, and all safety protocols were being followed. The staff was amazing. They went above and beyond to make my experience the best it could be. They helped me pick out frames that were appropriate and flattering. Mary made sure that the price I paid was the best the store could offer, even though I wasnt aware of discounts that were available. Everyone was helpful and friendly. I am sending my husband there for his new glasses and will definitely recommend this store to others.

I am an over the road trucker. I was able to get a dr appt and ordered two pairs of glasses.I am also from out of state. With not being able to get them instantly, my eyes are that bad, I had to have them shipped to my house.Lawerence, easily answered my questions before I started this process and assured me I would be good to go.Avery, attended to my needs in picking the frames and went above and beyond. When they came into the store, she called and took care of me again.I could never ask for better customer service. As a LensCrafters customer for over twenty years, this has been by the best experience I have ever had. I will gladly be back.And for you truckers, yes there is parking in the mall lot.

LensCrafters gave me the best eyewear service l ever had.Just to thank all the associates that work there.

Mrs Jenni and Mrs Mary are the best!! Very thorough and helpful!!

Everyone was so knowledgeable and helpful. The experience was great!

The service was great and timely. The staff worked diligently to assist each customer, while adhering to the CDC guidelines. I was assisted by Lawrence and he was both knowledgeable and courteous. I would recommend this location to both my family and friends.

Great service. Lawrence was excellent.

Fast and efficient. Great service

Raven and the other ladies were very helpful. Got my glasses the same day! In less than 1 hour! I needed them for my family vacation and they got it done! I will be returning

Dr. Milam was great and thorough with my 7yr old. She was patient and answered any questions I had. Raven provided great customer service and went above and beyond with helping my son pick out his 1st pair of glasses.

I visited this store to look at some frames for my new glasses. Unfortunately I did not bring my prescription with me because I really didn’t think I needed it. The young lady at the front rudely informed me that I could not try on any frames because I didn’t have a prescription. Very annoying since I drove 20 minutes due to the store being at the other end of town. I went to 3 other places and no one asked for my prescription. I really don’t understand that policy since bringing a prescription does not guarantee that I would buy my frame there which after this encounter I definitely will not. Too bad for them since they actually had a couple of frames I liked.

Lawrence fitted our glasses with great care and knowledge. He also gave tremendous advice around our lens and insurance options. I highly recommend Lawrence. He was the consummate professional! All other employees were also very friendly and they were doing a fantastic job with COVID safety practices.

I had my very first appointment at Lens Crafters about a week ago, and my experience was pleasant. I had the earliest appointment at ten, and my eye doctor got me in and out. Not only was he extremely informative, but he reassured me that I wasn’t blind as a bat which is always good. They took temperatures, wore masks, and antibacterial was everywhere. When it came time to pick out frames, an employee helped me and told me the procedure. Great style frames and the price was affordable. There’s always a promotion wether you have insurance or pay out of pocket. This is the only place I’ll go if I ever need an exam.

Lawerence, thank you so much !! Service was great!

Jennesia. Awesome. God sent

The services that my family and I received were at it’s excellence. Raven handle us with great care and extraordinary customer service. We departed Lens Crafters very happy with our selections. Thanks Raven!

They are so nice and polite. They will help you find the glasses that you like. They helped me find my dream glasses. I love them.

Wonderful customer service and eye specialist are amazing

Outstanding service in the optometrist’s office. Courteous and attentive people in the store itself!!

Doctor Clark is so nice and Raven was such a nice help to me! She sat down with me and we had such a nice engagement. I definitely enjoyed her working with me with my glasses and having a conversation with me! 💕

Very happy with the service provided, the doctor was very thorough and in light of COVID and there being less staff and having to wait a little longer, I was still in and out in a reasonable amount of time and everyone was very helpful.

Jasmine really made my experience here so awesome she was very helpful

Went in to buy a new pair of glasses for me and my husband. Felicia was extremely knowledgeable. She quickly found frames for both of us that were perfect and recommended lenses based on our needs, asking question related to our work and activities to ensure that we both got what we needed. I strongly recommend the Wolfchase LensCrafters. They are very nice, attentive, and knowledgeable.

The doctor was concern and knowledgable. I Thank You Very Much!

Mrs Mary went above and beyond to satisfy the customer

Great experience love Dr. Clark been going to him for 4 yes now alway a great experience. They people are very help with you picking the right eye glasses for you and they are a good price. Will definitely continue going to them.

Ms. Mary and staff were happy to help, very polite addressing each question with such professionalism. Thank you so much LensCrafters wolfchase galleria. You have made me a customer for life

The sales associate was so awesome and nice!! The best experience so far there

Very good customer service! Thank you!

Update to freaking hours! I drove clear across town to find out you guys website was a lie!

Avery is amazing and so sweet

Amazing customer service, technology, and very knowledgeable about lens and glasses. They have great selection of glasses.I highly recommend LensCrafters at Wolfchase.

Everything was just fine.

I went here and the doctor had the worst attitude.Super rude. I will never come back here and will make sure everyone knows how rude this place here.

Lenscrafters made their name on glasses in about an hour, now its 3 WEEKS no better than your local Eye Doctor local is better.

Miss Mary was fast and efficient

Professional attitudes, clean safe areas, quick detailed service 👌. Easy access to location. Unlimited smiles given. Every customer given personal attention. Cant wait to go again. I highly recommend this specific location. 👍👍👍👍👍👍👍👍👍👍👍👍👍

Wonderful staff and Drs office

Lawrence was excellent. His knowledge of the products & services was outstanding. He had my glasses and new lenses ready in 45 mins. An employee who is an asset to your store in Wolfchase, Memphis TN, I will be back !

Lens Crafter is a 6 star, theyre the best.

Felicia is a great employee. Courteous. Professional. Friendly. Shes a keeper. Glad to have met her today.

I was a little stressed out and my Salesman was very patient and professional with me . He helped me pick out the Perfect glasses . Thank you for excellent service.

One Star...NO STARS...NOTHING ever done! Had all info ready to order glasses. Faxed Prescription stayed on fax machine all day! Now, prescription is lost! Germantown Pkwy store in the Wolfchase Galleria is unprofessional, inefficient with poor attitudes. Poor customer service is an understatement!

Lawrence and Raven made the sales experience extremely easy and none rushed I must say!!! And that alone speaks volumes and was greatly appreciated and guarantees me to be a repeat customer ☆☆☆☆☆

Yes, Ms. Jennesiea was very helpful in explaining my options. She was polite and professional

I can not separate Lenscrafter and Dr. Clarks office in this review. They share the same space and coexist as one unit.Overall Lenscrafter performed really well. Received mine and my wife’s glasses and am very pleased. Raven even attempted to assist with lack of care from Dr. Clark’s office. As other reviews state Dr. Clark is absolutely nice. However his front office show very little concern once you leave their office.Dr. Clarks office initially ordered one of my contacts with the wrong prescription. Honest mistake because we were looking at two different levels. This I will give a pass.I tried for weeks to take advantage of a rebate Dr. Clark pushed for contacts. Twice my rebate claim was rejected because invoice was not reflecting properly purchased contacts for claim. Drove back to get a new invoice. After second attempt I was told by Dr. Clark’s front office they would reach out to determine how to properly write invoice to receive claim. I waited a week before calling and then called daily leaving a message asking about status. Not once could Dr. Clarks office return a call. Finally I called Raven and asked her to pass a message to Dr. Clarks office. Several hours later I called again and asked Raven to pass a message to Dr. Clark personally since his office could not return a call and he probably has no clue they do mot return calls. Finally I received a call from Dr. Clark’s office. However it was his front office calling and not in a happy mode. They were upset that I called twice that day and received message through Raven. Somehow it was turned that it’s not their responsibility. But, they are willing to do me a favor. I tried to explain it was according to company giving rebate that invoice was improperly filled out and I asked why they could not return a call. That’s when I got it from both barrels. Let’s say front office shares little of Dr. Clarks demeanor. They could redo invoice if I would drive back and get it. A favor. But nothing was shared if they understood why rebate was rejected twice. Just a young lashing.I asked to speak to Dr. Clark and was quickly told Dr. Clark does not speak to patients. Yes I hung up. Who in their right mind would pay a company and take abuse.I then called back to Raven and out of courtesy asked that store manager please call me to assist. Raven said that Dr. Clark’s office shares a space with Lenscrafter but they are independent. I asked that store manager gets involved. Raven was kind and apologized for Dr. Clark’s office and said she would pass information to store manager. I mentioned I was retired military and fully understand how to run complaints up a chain of command.Out of respect I would like to give the store manger a chance to resolve issue. But I am willing to go up the chain of command of Lenscrafter one step at a time. Let’s see whom within Lenscrafter steps up to the plate.

I really enjoyed the Professional help that everyone showed me.And youve got my business from here on out .ThankYou All so much And God Bless John.

Affordable & Great Service!

Thank you so much for the caring attitude and professionalism you provided for my nervous little girl.

A little pricey but overall good experience next day Appointment and same day glasses

Felicia and Ellen were very professional and helpful with my purchase.

Ms Mary did a great job assisting me find Glasses that looked good and met my budget. This is how customer service should be done. GREAT JOB!

Twas good

Keep up the awesome work! Thank you for making feel so welcomed.

Very Friendly and efficient Service.

Everyone here was so helpful. They are the best at what they do. Three people helped me and they are all professional, nice, and extremely helpful. Great service and prices. I could not brag enough on the employees that helped me. I visited on 03/08/19 and left around 6pm.

Love the service you provided very professional and curtious.

LensCrafters is not affiliated with the doctors office next door. At least that is what the doctors office said after making me wait 1 hour past my appointment time. People should realize that the doctors office is a separate business from LensCrafters because LensCrafters is a national chain, not the little office next door. Obviously LC benefits from the exams performed next door.That said, by the time I got to LC, several friendly folks offered to help me. The store was clean, bright, and well-organized as you would expect. When I was ready (not the salesperson) I was immediately helped which is nice. They quickly brought up my insurance plan and read to me my options that I already knew, but I think this was good customer service.The next part I dont blame the employees for but LC itself. The process became more of a car sell experience. When I noted I wasnt going to be able to pay the pricey bill for my glasses that day and would need to wait a week or so, the salesperson started finding coupons. Why cant you offer coupons in the first place? That is why it felt like buying a car. I could buy a used car for what they want to charge for the glasses by the way. Anyway, I got my info and planned to return later, and asked the salesperson for his hours (as a way to see if he earned commission which would somewhat excuse him for not offering coupons up front) but he said he doesnt get commission. And, despite the heavy mass marketing of glasses in one hour, I was told my glasses wouldnt be ready in an hour anyway. So 3 stars for LensCrafters.If I was reviewing the doctors office next door, theyd have lost 1 star for making me wait 1 hour for an appointment Id booked weeks ago (thats just poor office management), 1 star for the place being dirty and cramped, and 1 star for the doctor telling me that Im old and my eyes arent going to get any better so get used to it and likely surgery when Im 80. The doctors office is a solid 2 stars (as rated by others here on Google).In retrospect, I might still see the doctor for exams (but not on the weekend even with an appointment) because they had newer equipment than where Ive been going for the last few years, and I did appreciate their information relayed (just not being reminded Im old although I dont think 40 is necessarily old in 2019). I like that they printed the prescription for me right there for glasses, and that I can take it wherever I want. I am returning to the doctor to pick up my contacts which is on a one-time pay setup which I think is a good deal.People, be fair when you review.

I felt I needed to post this since LensCrafters provided such great service. I went to several different optical stores but, LensCrafters had the frames that I really wanted. The time I spent in the store was rewarding because I left the store with my glasses the same night. Their customer service is excellent...... Fredrick Douglass goes the extra mile to make you feel great. Fredrick explains things as he goes along. He is also very personable and I prefer a professional who can smile. They deserve all of these 5 stars reviews........ Thanks a lot Fredrick Douglass for your outstanding performance. I will be recommending LensCrafters to my friends.Thanks againJanet Gordon

Great customer experience.

Sales lady Mary was very helpful and kind .

The customer service has declined over the 3 years I’ve been with them! It is ridiculous that I have to call 5 or 10 times in the row in order for someone to answer. I’ve even had to call the area that you pick the frames from in order to get over to schedule me an appointment and NO HELP !!! No one in the world can be this busy if they’re no longer taking Walk-ins. What’s the purpose of having a front desk team IF NO ONE IS GOING TO PICK UP THE PHONE!!!

It started well. Sometimes, things occur which are not only vexing, but cause great difficulty. I completed an order and didn’t have any issues until it was time to complete the purchase with my credit card. Phone calls were made to fix the issue without success. I agreed to return the following day to see if the issue was resolved. Needless to say, it was not. I waited and waited while routers and credit card machines were restored to operative conditions. Days later my card has been charged but my eyeglass order is still incomplete. I call to get an update. I am told we process those credit cards all day, every day and it is just my brand new-never used before card causing this issue. And I have to wait days for this pending charge to erase itself. I ask about other locations, but only two are mentioned. To the point, my card was processed and is currently showing a pending charge for the incomplete purchase. Though LensCrafters is saying the charge has not been authorized and my purchase is still incomplete. They can’t void the purchase because it doesn’t exist in some book they have. There are just times when we have had poor service from a company and need to express our concerns. Is there anyone at LensCrafters that can work with synchrony bank to get this issue resolved in a timely manner? Void this Phantom purchase and restore my balance so I can go elsewhere.

Terrible customer service. Girl at Dr office was so rude today. There’s so many optometrist who would never let rude women work for them. The optometrist needs more professional staff and the business would grow and so would his/her bank account.

They promised to call in 10 days or less when my order were ready. On day 11, with no news from LC, I called the store to find, after a 15-minute wait on the phone, that my order had been cancelled for unknown reasons and, as they became aware for my call, they would expedite a new order. I refused and requested a refund. For how pricey this store is, service should be a galaxy better. I gave two stars because the process to get my money back was fast and easy.

The side for the selection of frames was excellent. Jennesiea took her time and was very attentive to my concerns and offered various options for cost savings and style... She is the reason why I’m giving two stars because if my experience was solely based on my experience at the optometrist side of LensCrafters, I would not give a star at all. I had a 2:30 appointment on 2/9/19. It was 15 minutes later before anyone looked at the sign in sheet to acknowledge I was there. Then it was another 27 minutes from that point to get to the back and start my testing. I asked the female technician can she explain to me why it has taken over 30 minutes for me to be seen when you guys had 3 employees at the desk? Obviously my question irritated her as her response was, “This IS a doctor’s office!” I told her that is no excuse because I work in a surgical suite in a hospital so that know about being on time but I also know how to communicate to staff, physicians, and patients when issues arise that may delay services. It’s called Service Recovery! She then went on to explain how they had two difficult patients that took longer than usual. I then said, “Well communication is key Ma’am. When I showed up five minutes early, I should have been notified at that time my services would be delayed and that’s totally acceptable or I should’ve received a phone call to state such issues!” She was speechless at that time. Her comment about being a “Doctor’s Office” was not the appropriate response. I will not return to this office again and will find another “Doctor’s Office” that can communicate and extend better customer service than this office. It’s obvious that customer service and service recovery is not a priority.

Great customer service provided!

We went here to get my husband some glass after we got his prescription. Amazing service, from the time we got prescription at doc and got to LensCrafters to get glass it was probably less then 2 hrs all together! We will be returning in the future!

Wonderful experience! Thanks!

The girl behind the first desk was so rude and annoyed that I was in the store I walked out. I will take my business some place else

I had to wait a little bit but the service from Fredrick Douglas was of the highest caliber. He was knowledgeable on every question I asked and seemed to genuinely care about my experience there. I am immensely happy with my new glasses and they fit perfectly

The service was excellent professional and fast I look good in my glasses and I can see...lol

Staff was polite, but they said they could get me right in; but I had to sit for nearly an hour. Five minute exam, already knew the frames I wanted; and then was told it would take 10 days... used to be an hour or so...They also said they would email me to establish communication... had to call them to tell me the lenses were made but it would take another 2-3 days for them to be available... remember when you could get them in an hour or so???I hope this is the last pair I ever need. Extremely overpriced and takes forever... should have waited the 4 months with the VA... Cost a lot less and would have gotten in the same time.

DO NOT ORDER FROM HERE! I REPEAT DO NOT ORDER FROM HERE! HORRIBLE SERVICE! If I could give no stars I promise they do not deserve that one star that I put!!! Waiting on my order for 6 months! THAT IS SHAMEFUL! No one should be waiting to see for 6months!!!!

In the middle of a call and just hangs up. Last time Ill do any prescriptions there. I highly advise anywhere else.

I called all morning with no answer. Called and the girl answered in an annoyed tone and immediately put me on hold. Horrible service and probably why soon this office will go out of business. Im taking my business else where.

My absolute favorite pair of glasses got broken last week. I called around to where I originally bought my glasses from and they could not help me. I called around to a lot of different stores could not help me. Not only did LensCrafters get me in, when I got to the place it was in the mall so I was able to do a little Xmas shopping done while I waited. The young lady with dark hair fixed my glasses so fast and she did such a wonderful job!!! I know where I am going to get a new pair of glasses!!!

RUDE RUDE RUDE!I wouldn’t give them my money if they begged me. They’re absolutely miserable.

All I wanted was an appointment, but never got it and the rude $$$$$ kept leaving me hanging on hold and when I called back would not answer the phone/answer and place phone on hold. I would not get an eye exam there now if it was free.

No one answers the phone so you literally have to drive up there just to get a simple question answered.-They are not THAT busy for this to be happening.

My mother needed glasses so i took her to get some new glasses. Well when we got there we waited for about 1 hour to get someone to help us because nobody assisted us, it was not that busy but to wait for about 1 hour for someone to say MAY I HELP YOU really placed a bad taste in my mouth. The rep who assisted us on getting my mom her glasses was really just into getting us out the door wanting to add us different stuff to her glasses etc without explaining what it was.I will not be going back next, also when you call them they place you on hold for a long period of time.i know your busy but 30 minutes hold times are unacceptable.

I have been going here for about 4 years and Ive had nothing but, great experiences and would highly recommend them.

It was pretty good this beautiful black Beauty with red hair serviced me awsome experience if anyone knows who Im speaking of please give me a name of this beauty she was a amazing help!!😃